Summary

Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in the absence of the Duty Manager, attend to guest feedbacks and attempt to perform first person recovery steps.

Job Responsibilities

• Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
• Assist guests with check-in and check-out, and other cashiering duties
• Register guests and assigns rooms according to their reservation confirmation
• Work towards maximising room revenue by upselling higher room categories to guests whenever possible
• Maintain the privacy of all guests by ensuring their details are kept strictly confidential
• Understand all room types and work with Housekeeping to manage room status effectively
• Adhere to proper credit matters and cash handling policies and procedures
• Understand the usage of internal communication logs to communicate effectively with other colleagues
• Handle guest feedback and attempt to perform first person recovery steps
• Monitor front office emails and respond to them effectively
• Provide guidance and on job training for Guest Services Officer
• Ensure and check that all daily front desk tasks are completed
• Ensure that all guest arrival and departure procedures are in accordance to SOP and recommend improvements accordingly
• Assist to perform Executive Lounge and Concierge duties whenever required
• Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
• Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
• Be familiar with hotel products and services and recommend to guests accordingly
• Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
• Maintain complete knowledge of all hotel products and services
• Maintain the cleanliness and neatness of the Front Office areas
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
• Attend all briefings, meetings and trainings as assigned by management
• Perform other reasonable duties as assigned by the management

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Job Description:

• Received enquiry from Sales or direct customer and forward to Planner with cargo details.
• Received rates from Planner, forward to Sales and follow cargo status.
• Create JOB in Cargoware for cargo details, shipper requirements and request Planner to proceed booking with quotation email.
• Provide booking confirmation to customer or Sales once received Planner.
• Manage HAWB process in Cargoware and activate service provider - Declarator for Export permit declaration.
• Monitor shipment status of uplift, arrival and any irregularity.
• Received inbound pre-alert from customer. Activate service provider - Declarator for Import permit and liaise with OPS for terminal clearance, breakdown or delivery (if any).
• AR process and ensure receipt payment from customers within granted period.
• Others - Source prices or solutions for businesses do not transit via SG if any enquiry from Sales through WCA network.

Job Requirement:

• Minimum Diploma with 1-3 years of customer service and relevant experience

• Proven experience in air freight industy or logistic firm will be a plus point.

• Strong negotiation skills and experience in finding new customer.

• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.

• Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in Microsoft Office suite and experience with logistics management software is a plus.

This is a Senior Account Manager role in a team of experienced professionals developing, delivering and winning high impact opportunities for Visa. Responsible for a portfolio of regional clients in Cybersource, potential engagements could include portfolio management diagnostics, authorization optimization strategies, assessments of digital product and marketing programs, development of new products with implementation roadmaps, optimizing client customer servicing processes and contract negotiation. Key objectives are client retention, revenue growth and improving NPS. 

We are looking for a highly motivated individual who will deliver strategic thought leadership and a consultative approach to service our leading regional Acquirer and merchant clients. The incumbent must be able to develop enduring, strategic relationships with clients and across the Visa organization.

Specific responsibilities include

• Proactively engage with key regional clients and Visa leadership in regular strategic and planning discussions
• Cultivate, manage and service strategic market leading regional accounts
• Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges
• Partner with peers in other functional areas (e.g., marketing, analytics, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Produce insights and analyses ways to improve client performance, drive understanding of client issues and provide strategic guidance for client priorities across the payment profit and loss 
• Travel may be required

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Raffles Courtyard
• The Grand Lobby
• Tiffin Room
• yi by Jereme Leung

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

• Export bookings with co-loaders/airlines
• Able to operate Truck Dot Slot Booking by CNN
• Processing of shipment documentation using operations software (Freight Master)
• Email correspondences with shipper and overseas agents
• Liaise with driver/3rd party contractor on collections/pick up jobs
• Tradenet - Customs export permit declaration
• Ability to commuincate with respective government agencies for controlled goods
• Billing/invoicing to clients and overseas agents
• Able to multitask if given other ad-hoc duties to handle
• Proficient to Microsoft office, MS words and Exel spreadsheet
• Able to work in fast pace environment

Job Responsibilities:

• Ensure export operations quality work process.
• Daily liase on work processes.
• Perform quality check on export cargo labelling and documentation.
• Scan pre-alert to overseas agent asn shipper.
• Liase with warehouse personnel on cargo discrepancies.
• Liase with shipment, booking and cross border discrepancies.
• Checking of cargo acceptance and submission thru portal.
• Other adhoc tasks assigned.

Job Requirements:

• Candidate must possess at least ITE/ Diploma and preferred in Logistic/Transportation or equivalent study.
• Proficiency in MS Office (Word, Excel, PowerPoint) & equipped with IT skills will be preferred.
• Willing to perform weekend/duty when required.

Job Description:

· Customer Service Support

· Main focal point between sales team and customers to ensure smooth day-to-day business operations

· Ensure that customer orders and transactions are processed in an efficient and timely manner

· Responding promptly to customer enquiries and provide professional customer support

· Liaise with Singapore Finance team and monitor customer accounts as required

· Liaise with Internal Stakeholders and monitor customer logistic movement

· Manage and support administrative elements for all sales activities

· Generate and disseminate reports

· Prepare the supporting documents to facilitate audit purposes

· Perform other tasks which may be assigned from time-to-time

Job Requirement:

• Minimum Diploma with 1-3 years of customer service and relevant experience

• Proven experience in commercial role, Online Market place or logistic firm will be a plus point.

• Strong negotiation skills and experience in finding new customer.

• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.

• Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in Microsoft Office suite and experience with logistics management software is a plus.

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

About Euromonitor

Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence.

Key responsibilities

• Filing and sorting accounting documents
• Data entry into accounting system – mainly AP related entries (including coding of office vendor invoices and expense claims)
• Updating excel worksheets (tracking of team bonding budget & other office events like CNY etc)
• Train staff on the expense system and provide support
• Preparing online Telegraphic Transfers on HSBCnet
• Banking duties including liaising on returned fund (maintain documentation for banking & related matters)
• Perform any other general accounting duties as required
• Monthly review of aged payables and supplier reconciliation
• Monthly updating of balance sheet schedules and preparing bank reconciliation
• Quarterly funding requirements
• Quarterly GST reporting
• Assist in yearly audit and tax reporting
• Assist in admin / reception duties when required
• Ad hoc matters as assigned

• Minimum Diploma with 2 years relevant experience or Degree in Accountancy, Finance or equivalent
• Right to work in Singapore
• Strong proficiency in Office applications - Excel, Word, PowerPoint and ERP systems
• Independent as well as a good team player with excellent interpersonal and communication and organizational skills, good initiative, high degree of accuracy, analytical and meticulous
• Multi-tasker and Self-motivated with a positive attitude and integrity

Why work for Euromonitor ?

Our Values:

We seek individuals who act with integrity

We look for candidates who are curious about the world

We feel that as a community, we’re stronger together

We seek to enable people to feel empowered

We welcome candidates who bring strength in diversity

International: not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis.

Hardworking and sociable: our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with.

Committed to making a difference: We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice.It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights.

Excellent benefits: we offer competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

Key Responsibilities

• Perform tool build, integration, testing and troubleshooting
• Ensure tool remains up for Process and other hardware qualifications.
• Work with Clean Room Facilities group to specify facilities requirements.
• Understand facilities availability and needs of the tool and work with the facilities group to manage & troubleshoot any facilities related issues.
• High level technical knowledge in at least one R&D discipline (Optic, Electronic, Motion, SEM): (1) Support R&D module owner in “Off & On Tool” Module Integration, Calibration and Qualification (2) Qualify Module performance to spec (on & off tool) (3) Support R&D Development (C&F) activities
• Qualification of non-system components (isolated from application)
• Define & execute Qualification plans; Define, execute and qualify calibration procedures (off and on tool).
• Performs all standard service activities through Tier I. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
• Responds to customer tool issues by communicating with other engineers and participating in escalation conference calls.
• May participate in projects to reduce costs and increase uptime.
• Verifies operational quality of system equipment. Assists senior engineers as needed.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
• Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Assumes responsibility for complete customer satisfaction within work area.
• Assists in planning, communicating, and coordinating support plans with customer management.
• Manage external customers and support tool issues at customer site
• Complies with all safety procedures and consistently demonstrates safety as a value.

Requirements

• Prior hands-on experiences in Wafer Fabrication Semiconductor tools (CVD, PVD, Etch)
• Relevant education qualification in Engineering
• Ability to work with deadlines and with all levels of internal and external stakeholders including customers
• Ability to work in cleanroom work environment

Work Location

• Science Park II

• Liaising with overseas agents, carriers/co-loaders & shippers/consignees on all ocean freight shipment matters.
• Entry records in our Freight Systems for shipment arrangement and billing.
• Assist/support preparation of clearance/shipping documents.
• Co-ordinate and monitor import delivery & export pickup status.
• Co-ordinate for shipment enquiries.
• Filing/closure of shipping documents.

Be part of the FHA marketing team to deliver engaging omni-channel marketing campaigns to increase event branding, attendance, engagement and partnership collaborations. 

Marketing Planning & Execution
•    Manage and develop content across marketing assets and channels from print to online including website, direct mailers, social media platforms and event app
•    Develop compelling messaging, positioning and creative assets that aligns with target audience and marketing objectives 
•    Ensure all marketing materials are high-quality, accurate, and delivered on time
•    Management of photographers and videographers for event coverage, interviews and testimonials 
•    Track industry trends, customer feedback, and competitor activity to adjust marketing strategies as needed.

Analytics & Lead Generation
•    Identify and segment target audiences to maximize event reach and engagement
•    Use of online / enterprise systems for marketing purposes and database management
•    Data Management including data mining to improve customer segmentation and targeting as well as campaign performance
•    Track, evaluate and report results for marketing campaigns
•    Measure customer satisfaction by developing surveys and provide insights

Marketing Innovation
•    Ensure adoption and optimization of new marketing trends and technologies 
•    Monitor performance to deliver effective and impactful campaigns
•    Develop and execute audience engagement strategies that create interactive and memorable experiences as well as to encourage attendee involvement
•    Design and implement gamified experiences, contests, and other activities to capture the attention of attendees and encourage booth visits.

Partnership and Collaboration
•    Manage working relationship with creative agencies, partners and vendors
•    Collaborate with other departments to ensure alignment between marketing strategies and business operations.
•    Preparation of publicity contracts & materials to engage trade and media partners
•    Ensure that partnership deliverables are executed timely

About Crown

Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown's business philosophy utilizes vertically integrated processes to design, manufacture and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts as well as automation and fleet management technologies. The Company's global headquarters is located in New Bremen, Ohio, USA, with regional headquarters in Australia, China, Germany and Singapore. Crown employs more than 14,000 people worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries. To learn more about why Crown is a great career choice, visit crown.com. You can also view our online newsroom at http://www.crown.com/en-sg.

3 best things about the role:

• Be part of a Company that is a leading innovator in world-class forklift and material handling equipment.
• Work alongside a fun and outgoing Sales Team that is supportive and collaborative.
• Work at a Company that values good people, with a culture of developing employees and promoting from within.

About the role

Crown Equipment is currently seeking an individual to join the Sales Team based in our Singapore Branch Office as a Territory Executive.

As a Territory Executive, you will be responsible for driving revenue growth and expanding the market reach by building and maintaining customer relationships. You will also exceed the sales budget in a specified territory by managing existing clients and sourcing new business in providing Material Handling Solutions.

This will be a great opportunity to develop and execute a sales plan for the assigned territory. You will negotiate contracts and agreements with customers to close sales deals and provide product information, pricing and support to customers.

Key Areas of Responsibilities

Sales Targets

• Achieve a minimum order intake per month in Territory Management Sales as set by the company.
• Meet the minimum KPI requirements set by the company.
• Achieve goals for rental net gain initiatives.

Territory Management

• Effectively manage a defined territory, including identifying new sales opportunities while managing an existing customer base.
• Develop a dedicated plan to maximize selling time and fully develop the territory's potential.
• Implement daily territory/time management plans with clear objectives for what needs to be achieved each day.
• Offer all of Crown’s goods and services.

Product Demonstrations

• Effectively execute a minimum number of product demonstrations per month in accordance with set KPIs.
• Ensure all demonstrations are carried out in a professional manner with minimal expense to the Company.
• Demonstrate comprehensive product knowledge, which is a key deliverable, and understand the full product range.

Customer Enquiries

• Follow up on all customer inquiries promptly and professionally.
• Execute a minimum KPI of at least 18 contact calls with customers per week. These calls should have a specific purpose and an "SSP" (Strategic Selling Plan).
• Manage and maintain open inquiries effectively on a daily/weekly basis.

Team Participation

• At regular intervals, you will be required to attend team functions and product training sessions. You may also be asked to assist and support fellow colleagues with inquiries and demonstrations.
• Attend weekly sales meetings, or if in a regional area, join via video conference.

Customer Satisfaction

• Ensure that all prospective customers receive prompt, professional service when responding to inquiries, presenting proposals/solutions, and finalizing transactions upon delivery.
• Maintain regular communication with all existing and prospective clients to ensure total customer satisfaction.

Accounts Receivables

• Closely monitor customers’ Accounts Receivables (AR) and send updates as required.
• Engage with customers regarding any outstanding debts owed to the Company and assist in resolving them.

Knowledge, Skills & Experience

• Industry experience
• Demonstrative success in sales
• High Energy and Motivation
• Results Orientated
• Communication, Negotiation and Organisation Skills
• Ability to work under pressure & meet deadlines
• Excellent presentation skills

Qualifications

•  Graduate Degree

• At least 1-2 years in heavy machinery, MHE and automotive industry

• Insurance and Medical benefits
• Attractive salary package

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

ROLES & RESPONSIBILITIES

In this role, you will be entrusted with the critical responsibility of overseeing daily financial transactions. This encompasses a range of tasks, including but not limited to, the verification of transactions, compilation of Finance related report to HQ in South Korea, and most importantly, ensuring the utmost accuracy of all accounting entries submitted by various stakeholders operating within our financial system.

Moreover, you will act as a vital liaison between our local colleagues in Singapore and the finance team based at our headquarters in South Korea. This position will require you to facilitate efficient communication channels, thereby enhancing collaboration and operational effectiveness. You will play a pivotal role in improving system functionalities which are crucial for timely and accurate daily reporting.

Roles and Responsibilities include but not limited to the followings:

1. Driving the improvement of finance-related systems to ensure they meet the evolving needs of the organization.
2. Enhancing inter-departmental processes and systems to streamline workflows and foster greater efficiency.
3. Oversee the cash flow to maintain the financial health and liquidity of the organization.
4. Bridging communication effectively between the Finance team and the HQ Finance team located in South Korea, ensuring seamless exchange of information and ideas.
5. Executing various ad hoc tasks and projects as they are assigned, demonstrating flexibility and responsiveness to the dynamic needs of the business.

1. Must able to read, speak / write / translate Korean Language to communicate and compile Finance related reports to HQ in South Korea
2. At least 2 year’s working experience in Accounting functions in Singapore
3. Degree in Accounting / Business
4. Meticulous and analytical
5. Business acumen & Finance savvy
6. Intermediate or advance level competency in MS Excel

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The role

Reporting directly to the Singapore Marketing Manager, you will play a pivotal role in the overall marketing strategy across all omni channel touchpoints - including digital, retail and influencer pillars for Singapore. You will also be responsible in developing and executing campaign and content strategies to elevate Love, Bonito’s brand awareness and love, increase product visibility, and drive sales growth. 

You will work closely with the HQ Marketing and Singapore Retail and Merchandising teams to develop brand moments, compelling content angles for product launches, and effective local marketing campaign levers to ensure overall business goals are attained.

You should have / be

• A passion for full-funnel growth with astute analytical acumen
• A genuine interest in fashion and general lifestyle and consumer products
• An ability to think & work strategically and systematically
• A self-starter, resourceful, proactive and hands-on approach
• Strong project management, multitasking and execution abilities
• Strong communication and persuasion skills to inspire and influence internal (HQ and Singapore) as well as external stakeholders 
• Strong collaboration with cross-functional teams in driving campaigns and projects
• Lives and breathes our brand values: People Matter; Go Above & Beyond; Be Bold, Be Creative; Always Keep It Real; Growth Mindset; We’re Better Together!

Main responsibilities

• Collaborate with Global Marketing and Creative teams to develop brand moments and effective marketing campaign levers aligned with overall business outcomes and brand objectives
• Plan and execute compelling, performance-driven and brand-led campaigns across multiple marketing touchpoints, ensuring a smooth customer journey online and in-stores
• Stay informed on evolving trends, social issues, and consumer behavior to identify and implement innovative campaigns and initiatives. This includes developing influencer strategies that encompass influencer and media seeding, content collaborations, and partnership campaigns, all designed to create impactful and engaging experiences.
• Coordinate with cross-functional teams to integrate campaign elements seamlessly across various channels and touchpoints
• Liaise with external partners and vendors to for partnerships and collaborations
• Monitor performance metrics and provide actionable insights for continuous optimization and improvement

Critical success factors & key challenges

• Singapore (online and retail) performance: Traffic, NSBR, CR%, NC%, AOV
• Support in management of Singapore Marketing Budget
• Support in local campaigns & content project execution

• 1-2 years of relevant work experience in marketing or communications with an omnichannel or direct-to-consumer brand marketing or communication role, or from an advertising agency ideally in account management or account management-planner hybrid role
• Proficient with the entire marketing mix – you have a good knowledge of how and when to leverage different marketing channels for brand activation
• Solid hands-on experience on how to plan an end-to-end marketing rollout for new campaigns
• Strong project management skills with the ability to manage multiple priorities and deadlines
• Excellent communication and collaboration skills, with the ability to work effectively across diverse teams and stakeholders
• A performance-driven attitude with a hunger for results
• Analytical mindset with a focus on data-driven decision-making
• A high degree of professionalism, work ethic, judgement and keen attention to detail
• A Love, Bonito ambassador who believes in and embodies our culture and core values
• Relevant degree in business, marketing communications or other relevant fields

1. Flexible Work Arrangement

• Work from anywhere*!
• Hybrid work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement, Mental wellness support)

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

Role Summary

• Responsibilities: You will be responsible for a range of finance tasks within our Singapore office, focussing on a mixture of sales ledger and purchase ledger tasks
• Salary: S$3,300 per month
• Benefits: Hybrid working options that allow you to work from home up to 50% of your time after passing probation, generous holiday allowance, flexible working hours, private medical insurance, comprehensive travel insurance, full funding for external training, comprehensive travel insurance and more
• Role Type: Full-time, permanent
• Start Date: The role will ideally commence in early 2025. However, we have start dates available every month of the year and you will be asked to state your availability on your application form
• Location: Our new recruits will be based in our Singapore office

About the Role

If you are looking to kickstart your career in finance or take on a new opportunity within this field, we are seeking a new Accounts Executive to join our vibrant Singapore office.

In this role, you will support with a range of finance tasks across both sales and purchase ledger and quickly take on significant responsibilities within the team. You will work alongside our Accounts Executive in Singapore and the wider Finance team in our UK-based Global Headquarters, as well as our Office Administrator in Shanghai to provide financial support for the Shanghai office.

Key responsibilities will include:

• Supporting with sales ledger tasks, such as producing, sending and monitoring invoices as well as contacting clients to ensure timely payments, where necessary
• Supporting with purchase ledger tasks, including approving and/or obtaining approval for all purchase invoices, recording and reconciling all petty cash and reviewing credit card expenses
• Managing and maintaining client contracts
• Advising our scientific teams on invoicing or purchase related queries
• Collaborating with the Shanghai Office Administrator to manage financial processes for the Shanghai office, including tasks such as reconciling local payments, tracking expenditures, and ensuring compliance with local requirements
• Ad-hoc tasks in support of the wider Finance and Operations teams, across both Singapore and Shanghai, as needed

Hybrid Working Policy: We recognise that homeworking can improve work life balance, reduce commuting times and costs, and provide the opportunity to juggle personal commitments. At the same time, we believe that having face-to-face time in the office holds many benefits and is central to ensuring that the community we have created, where people have a workplace, they belong to and feel part of, is never lost.

Therefore, we offer flexible working arrangements that allow our colleagues to work from home for up to half of the time, measured across a 2-week rolling period.

Career Profile

We offer many opportunities for personal and professional development at Costello Medical. Please click below to read firsthand accounts from our colleagues about their time with the company: https://www.costellomedical.com/careers/working-at-costello-medical/

Please click here to learn about Gallia’s time within our Finance team: https://www.costellomedical.com/careers/working-at-costello-medical/career-profiles/gallia-goddard/

About You

We are seeking a proactive and enthusiastic individual, with a “can do” approach. The ideal candidate will also have the initiative, positivity and creativity required to continually improve processes and ease the administrative burden of financial processes on their colleagues.

Essential requirements for the role are:

• A degree level in a relevant discipline. For example, finance, accounting, business administration with a concentration in finance, or similar
• Excellent proficiency in written and spoken English as well as business-level Mandarin
• A fluency in Microsoft Word, Excel, Outlook and PowerPoint
• Strong interpersonal and communication skills, with the ability to collaborate effectively within a team and interface confidently with client-facing staff
• The ability to manage suppliers to ensure that we receive an excellent service
• The ability to manage pressure and conflicting demands, as well as prioritising tasks and workload autonomously
• An excellent attention to detail
• An excellent level of productivity, and the flexibility to respond to changing deadlines

Whilst no prior working experience is required for this position, it is desirable. Full training, both internal and external, and mentoring from experienced colleagues will be provided.

About Costello Medical

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications, market access and health economic and outcomes research. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organisations. Our lasting client partnerships create a direct and measurable impact on the successful launch of novel therapies and devices across a wide range of disease areas. Our vision is to be a community of the very best people, constantly challenging ourselves to make meaningful and outstanding contributions to improving healthcare.

We are committed to our company values which are central to creating our fun, friendly and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Top 100 Companies to Work For list for six consecutive years.

On 27th May 2022 Costello Medical received its certification as a B Corporation. We are really proud of this achievement as it demonstrates that Costello Medical is meeting the highest standards of verified social and environmental performance. We underwent a rigorous assessment that covered the whole of our business including employee benefits, charitable giving and sustainability. We believe this certification is external validation of our mission to be a force for good.

The Recruitment Process

Our recruitment process starts with a telephone interview with a member of the Talent Acquisition team, followed by an assessment for you to complete in your own time. If successful, you will be invited to an interview. Our standard recruitment process lasts around 1 month however, this can be adapted if necessary.

The role will ideally commence in early 2025. However, we have start dates available every month of the year and you will be asked to state your availability on your application form. Whilst there are no set application deadlines, we strongly recommend applying as early as possible so that we can begin processing your application. The role will close when a suitable candidate found.

Please note that this role is available in our Singapore office. You can learn more about our office locations here: www.costellomedical.com/careers/locations

What We Offer

• A starting salary of S$3,300 per month
• 18 days’ annual leave plus public holidays
• The chance to work from home for up to half of your working time across a 2-week rolling period
• Private medical insurance
• Flexible benefits scheme offering additional holiday, cash payments and wellbeing benefits
• Paid study leave and funding for external qualifications
• Comprehensive travel insurance
• Flexible working hours
• Regular company-funded social activities

Please click here to learn about our reward package and the other benefits of working for Costello Medical: https://www.costellomedical.com/careers/working-at-costello-medical/benefits-package-in-singapore/

How to Apply

You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both. Your CV should clearly state the dates of all qualifications and grades achieved where applicable.

While we embrace Artificial Intelligence (AI) technologies to innovate and improve processes, we want to understand your unique skills and experiences throughout the recruitment process. Therefore, if you use AI to assist with your application, we recommend that you do not rely solely on this technology to generate your application materials. As your role may involve developing new written content from scratch and handling confidential data that cannot be uploaded to AI technology, it is important for us to assess your own skills and abilities.

Please contact the Talent Acquisition team at [email protected] if you have any questions about the role or application process.

Visa Sponsorship

Please note that we are unable to support Employment Pass applications for this role and you will therefore need the right to work in Singapore independently from the company.

About the role

Reporting to the Head of Vertical - Flavours & Fragrances, the Regional Key Account Support Intern will be part of the Flavours & Fragrances vertical and will support the BD Team for diverse marketing activities and various projects in the Region.

What you will be doing

Marketing & Front Office Support

• Support the development of marketing materials for key sub-industries (e.g. presentation decks, case studies)
• Conduct Market Research on certain targeted trades or industry
• Other ad-hoc support as requested from RAM team

Project Management

• Lead various internal projects related to business development monitoring, setting up implementation tools
• Other ad-hoc projects requested by RAM team

The successful candidate

Essential

• Degree or Diploma in Busines, Marketing or Communications preferred
• Strong proficiency in English (written & spoken)
• Microsoft Word, Powerpoint, Excel
• Analytical, with ability to translate complex requirements and data into effective solutions
• Strong marketing, project management and organizational skills
• Takes Initiatives and Able to work independently

Desirable

• Advanced in MS Excel, Word, PowerPoint, MS Visio, MS Project

Jewel Changi Airport (Jewel), a world-class multi-dimensional lifestyle destination in Singapore, is a joint venture by Changi Airport Group and CapitaLand. Jewel is located at the gateway of Changi Airport.

As the Senior Executive, Finance (FP&A) at Jewel Changi Airport, you will play a pivotal role in supporting the management in driving financial planning, analysis, and treasury function. You will be responsible for handling the day-to-day treasury operations of the company. This role reports directly to the Assistant Manager.

Main Duties/Responsibilities

• Manage the annual budgeting process, working closely with department budget coordinators to ensure accuracy and alignment with the company's strategic goals.
• Create, maintain, and improve financial models to support long-term financial planning and forecasting.
• Analyze financial results, monitor key performance indicators, and provide insights and recommendations to senior management.
• Prepare and present financial reports to the shareholders and board of directors.
• Handle cash flow management, ensuring the company has the necessary liquidity to meet its financial obligations and strategic initiatives.
• Monitor and maintain the company's credit facilities, ensuring compliance with covenants and regulations.

Skills / Knowledge Required

• Bachelor's degree in finance, accounting, or a related field
• Audit experience with Big 4 preferred
• Minimum of 4 years of progressive experience in finance
• Strong financial analysis and modeling skills with ability to think strategically and make data-driven decisions
• Proficiency in financial software and ERP systems
• Excellent communication, presentation, and interpersonal skills
• Strong team player. Proactive and self-motivated
• Ability to work in a fast-paced environment and manage multiple priorities
• Adaptable and able to work effectively under pressure

Role Overview: As a Sales Executive, you will play a vital role in driving passenger sales by fostering relationships with travel agents, corporate clients, and other key stakeholders. Your focus will be on maximizing revenue and increasing brand visibility for the airline in the local market.

Key Responsibilities:

• Develop and execute sales strategies to achieve passenger sales targets.
• Build and maintain strong relationships with travel agents, corporate accounts, and other partners.
• Identify and target new business opportunities to expand the client base.
• Conduct regular sales visits, presentations, and training sessions for travel agents.
• Monitor market trends, competitor activities, and passenger booking patterns to provide insights and recommendations.
• Collaborate with the airline’s marketing team to design and implement promotional campaigns.
• Handle client inquiries, resolve issues, and ensure a high level of customer satisfaction.
• Prepare and analyze sales reports to track progress and identify areas for improvement.

Education and Experience:

• Minimum Diploma or 2 years of experience in the airline or travel industry.
• Familiarity with airline distribution systems (e.g., GDS such as Amadeus, Sabre) is an advantage.

Skills and Competencies:

• Strong communication and interpersonal skills.
• Positive attitude and the ability to work effectively in a team.
• Excellent organizational and multitasking abilities.
• Proficiency in MS Office and airline management systems.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.

Primary Responsibilities:

• To HUNT for business to achieve department's budget and target.
• To improve business development and maintain relations with overseas agents.
• To liaise with local sales/customers to grow the business and handle their shipment(i.e., providing booking confirmations, conflict resolutions, billing instructions etc).
• To attend enquiries from overseas agents and customers.
• To provide timely quotations to agents and customers, and follow up with the shipment activations.
• To provide and oversee sales leads to oversea agents and keep track of the progresses and outcomes.
• Collate customer's business trends, progress and statistics.
• To handle projects/shipments and support current project manager.

Secondary Responsibilities:

• Arrange and attend overseas agents and customers' sales calls/meetings/visits.
• Handle RFQ / RFP / tender bid.
• To handle any ad-hoc projects/ assignments from time to time.
• Provide constructive opinions and suggestions for work improvement.

Job Requirements:

• Diploma and above in Business Management, or in a relevant discipline..
• Min. 2 years of sales in logistics working experience.
• Strong interpersonal, communication and negotiation skills.
• Target driven and proactive attitude.
• Good proficiency in MS Office skills.

Are you passionate about Korean Beauty, Skincare, and Makeup? Do you thrive in a dynamic, creative, and professional environment? If the answer is yes, we’d love to meet you!

• Performance Bonus
• Meal Allowance
• Medical Insurance

Overview of Duties

• Ensure effective and efficient operation of the lounge reception desk.
• Provide exceptional service, ensuring total customer satisfaction to our guests at all times.
• Be an ambassador of Accor Hotels and the Qantas Airways brand.

Main Responsibilities

• Provide a warm welcome as first point of contact for lounge guests.
• Monitor lounge entry according to policy requirements.
• Ensure guest experience is seamless from check-in to lounge hosting. Assist with lounge service when required.
• Respond to customer queries and follow up with partner airlines as required.
• Provide services to our guests in relation to their flights in adherence to the lounge procedures.
• Develop positive communication with airlines for good business relationships and understanding of their guests and flights that utilises the lounge.
• Monitor, log and announce all flight departures and delay updates as required.
• Ensure effective communication of new and updated information regarding policies, and general lounge information.
• Conduct delay management, including organising re-bookings, and keeping customers informed of changes; and advising Customer Journey Managers along with effective use of service recovery tools.
• Ensure strict procedures are followed in regards to guest transportation, luggage collection and storage, and guest confidentiality.
• Arrange guest transportation to and from the lounge for guests requiring mobility assistance.
• Carry out reception duties as required.
• Maintain a professional rapport with colleagues and guests.
• Ongoing open communication and reporting as required by the Managers and stakeholders.
• Visually inspect the lounge and surrounding vicinity to ensure the areas are clean and tidy at all times and take action to ensure this meets our standard.
• Act in accordance to relevant service standards in all dealings with colleagues and people external to Qantas Airways.
• Any other assigned duties.

Experience & Skills

• Minimum Diploma in Tourism/Hospitality or equivalent.
• Minimum 3 years of related experience preferably in Concierge/Hospitality/Hotel/Lounge/F&B operations.
• Experience in F&B, hosting, order taking and serving.
• Required to acquire and be competent in internal systems
• Proficient in MS Office - Word, Excel and Powerpoint.

PRIMARY OBJECTIVE

• Perform the daily BAU operations, i.e. loan disbursements, repayments, fee collections, prepayments, rollovers and redemptions, monitoring and sweeping of funds from special-purpose accounts, e.g. DSRA, Operating accounts for loan repayments and monitoring of scheduled repayments for bilateral and syndication deals.
• Perform GL reconciliation & ensure outages are resolved within stipulated turnaround time.
• Ensure accuracy, efficiency and meets the agreed turnaround time with the Business Units while avoiding operational risks and losses.
• Support the department’s effort to improve productivity, efficiency and lower costs via continuous process improvements.
• Maintain good business relationships/partnerships with key stakeholders, aligning actions to customer needs.

KEY RESPONSIBILITIES

Customer/Market – Business Transformation

• Perform loan disbursements, repayments, rollovers, redemption and fee collection with accuracy and within the stipulated turnaround time.
• Respond to Business Units’ requests and enquiries within a stipulated timeline.
• Collaborate with the Team Lead to engage the Business Units on a regular basis to resolve BAU issues and improve cooperation between the teams.
• Actively participate as a member of a team to move the team towards completion of goals, i.e. develop a service-oriented culture within the team.

Process Digitalization or Automation/STP

• Participate in process digitalization or automation initiatives.

Productivity Improvement

• Ensure all SLA/TAT are being met.
• Ensure work is completed with speed and accuracy.
• Contribute process improvements ideas to improve TAT, efficiency and reduction of internal errors in work processes.

Process Efficiency/Process Improvements

• Participate in process improvement discussions to improve the turnaround time for BAU processes. 
• Identify operational risks and implement measures/controls to plug the risk gaps so that processes are in line with all internal & external policies/guidelines and requirements of the regulators.

Operational Risk & Compliance

• Work together with Team Lead to ensure that audit rating is “Satisfactory” or better.
• Work together with Team Lead to ensure that CRA rating is at least “On Target” or better.
• Work together with Team Lead to ensure no/minimal operational lapses/financial losses.

Individual Contribution/Competency

• Participate in BCP Coordinator/Risk Coordinator or Data Steward roles.

Learning/Competitive Positioning

• Maintain high standards for self-development to achieve/exceed the goals of the team and to derive satisfaction from achievement of goals and continuous improvement.
• Initiate action plans to achieve self-development goals which has to be in line with the department and Group’s direction of building high performance culture.
• Develop a mindset of continuous learning to keep up with the pace of change in the Bank and to be competent in the job assigned.