Job Scope:

• Provide troubleshooting and technical assistance for automation systems and software
• Monitor and maintain automation systems to ensure optimal performance and reliability
• Create and update technical documentation, including user manuals and support guides
• Collaborate with engineering teams to implement system improvements and upgrades
• Conduct training sessions for users on automation tools and systems
• Manage and resolve incidents related to automation processes
• Analyze system performance data to identify areas for improvement
• Ensure compliance with industry standards and regulations
• Assist in testing new automation solutions and technologies before deployment

Requirements:

• Diploma in Electrical Engineering/Computer Engineering from a recognized local polytechnics
• Relevant site co-ordination experience in LTA/SMRT projects with WSH Safety Co-Ordinator Level B certification.
• Strong interpersonal skill with a positive attitude.
• A team player who is confident to lead, supervise and assist the various Project Manager in all sites related activities.
• A multitasker who thrives in a fast-paced environment with tight project schedule.
• Confident in communicating with LTA/SMRT and various SWC.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

• Industry/ Organization Type: Cargo & Container Leasing
• Position Title: Client Support Representative
• Working Location: Bugis
• Working Hours: 5 days (Monday to Friday 8.30 AM – 5.30 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Coordinate and communicate with the Regional Sales Manager about existing clients and prospects in such a way as to ensure optimal support, both internally and externally.
• Provide information by telephone to clients about business opportunities and lease options.
• Assist with providing rate indications to customers as support in such a way as to ensure the timely and proper provision of proposals.
• Assist in the preparation of lease proposals for potential customers.
• Draft proposals and apply the predetermined price structure, providing an explanation upon request.
• Prepare and send lease contracts for tank containers to existing clients within the scope of agreed framework contracts, and process accepted proposals in the system.
• Maintain proper document filings - hardcopy contracts, lease amendments, related documents, etc.
• Compile the Exposure Reports, Bi-weekly Off-hire Forecast Summary, and monthly activity report.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma in Engineering, Administration, Facility Management or equivalent
• Has a minimum of 1-2 years of relevant working experience
• Prior working experience in the tank container industry would be an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68109 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

JOB OVERVIEW

We are looking for a Technical Support Programmer who is passionate and responsible to join our Car Park Technical Support team. The candidate should be someone who enjoys challenges, hands-on work and problem-solving. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

· To upkeep and perform system maintenance of security and parking systems, and provide day-to-day system/technical support to users on all system related enquiries.

· Assist in resolving software related technical issues with customers, contractors and vendors.

· Able to provide necessary training to teammates and end-users.

· Assist in project implementation and enhancement work of security and car park systems including preparation and updating of application software.

· Work closely with the Field Support and Customer Support team both onsite and remotely.

QUALIFICATIONS AND REQUIREMENTS

· Bachelor’s degree in Computer Science/Engineering or related field with a minimum of 2 years relevant working experience preferred.

· Degrees from related fields and experienced candidates will also be considered.

· Must have proven experience with C#, Visual Studio, IIS, SQL, web services, CSS, AJAX, Javascript, XML etc.

· Strong understanding of SQL databases, writing and optimizing queries.

· Good and positive working attitude

· Willing to learn and pick up new skills.

· Able to handle pressure and work with tight deadlines.

· Able to work well individually and in a team.

· Self motivated, with a sense of ownership.

This position assists staff with technical support or desktop/laptop computers, applications, printers and related technologies.

Responsibilities:

• Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems.
• Works with service desk and RDS as appropriate to determine and resolve problems received from clients.
• Responds to support requests from service desk, users and other infrastructure teams.
• Performs upgrades as directed to ensure the longevity of equipment.
• Keep track of request and make sure they are implemented as planned.
• Participate in incident handling concerning desktop changes.
• Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
• Microsoft environment knowledge (desktop & server).
• Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.
• Provide weekly reports.
• Implement best practices.
• Be the single point of contact with customer.

Requirements:

• Bachelor’s degree / Diploma in Engineering, Computer Science, Management Information Systems, or related field.
• Minimum 5+ years of experience from the desktop environment.
• Have some level of technical understanding of the products building up a desktop service.
• Exposure on managing remote sites.
• Phone support experience necessary.
• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.
• Windows and Novell Operating systems.
• Clients: Windows7, Windows Vista, Windows XP, Windows 2000.
• Servers: Windows 2000, Windows 2003, Windows 2008.
• Knowledge of Active Directory, Novell eDirectory, Lotus Notes and Exchange 2003/2007.
• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center.
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
• MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.
• Internet browsers (e.g. Explorer, Chrome, Firefox).
• VPN and remote dial-in users.
• Support for laptop, desktops, AV Devices and printers.
• PDA and blackberry support.
• Apple Ipad Device support.
• Others: Adobe Acrobat and other common desktop applications like Winzip, etc.

Our Client is a leader in providing automated innovative business solutions to

Restaurants and F&B industry, who is seeking to recruit a POS Support Technician.

POS Support Technician

Job Description

As a POS Support Technician you will work as a member of a technical support team and will

report directly to the Support Manager. You will be required to assemble and configure POS

hardware. You will provide both on and off-site support, telephone support, and remote access

support for hardware and software for our clients. You must be able to manage and perform

assigned tasks effectively, working together with others as a cohesive team, communicate and

act professionally within workplace and with clients, and maintain a good knowledge of existing and future software and hardware products.

Responsibilities:

· Maintain technical knowledge related to our suite of hardware, software product lines

and industry

· Setup, configure, and test hardware and software components

· Install software and hardware at client sites, run and connect all cables between and at

hardware devices

· Provide telephone, remote, and on-site support for clients in order to provide quick

resolution to problems

· Provide training to clients regarding software, hardware, and troubleshooting techniques

·

Requirements

· Previous Restaurant POS Support experience is a big plus!

· Ability to manage multiple tasks in office or at off-site client location

· Some Evening and Weekend schedules will be required

· Learning and Understanding about cloud technologies

· Candidates with less than 2 years of sales experience are welcomed to apply

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Job Description

• Industry/ Organization Type: Marine Product Service Provider
• Position Title: Sales Support Coordinator
• Working Location: West – Tuas Link (Walking distance)
• Working Hours: 5 days (Monday to Friday: 8 am-5 pm)
• Salary Package: Up to SGD 3200 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Involve in the preparation of proposals, ensuring coordination and timely follow-ups on offers.
• Oversee and coordinate the timely and efficient fulfillment of orders, including the arrangement of delivery schedules.
• Accurately record all transactions and data entries in the system, and ensure proper filing of all related documents.
• Address customer queries and deliver comprehensive after-sales support.
• Aid in the collection of accounts receivables.
• Contribute to the preparation of reports as required.
• Continuously update product knowledge to effectively assist customers.
• Strive to meet and exceed individual and departmental KPIs.

APPLY NOW!!!

• Min. N level
• Min. 2 years of working experience in the related field
• Training is provided to an inexperienced candidate
• Familiar with Microsoft Office

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67190 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Responsibilities:

• Oversee monitoring and management of system alerts and abnormal behaviors.
• Coordinate and execute fault isolation procedures and provide detailed documentation.
• Assist in the resolution of complex issues using problem resolution scripts or escalate as required.
• Generate and analyze reports for monitoring, analytics, and audits to ensure operational efficiency.
• Validate post-change system health and recommend preventive measures.
• Maintain and improve the lifecycle management of incident tickets.
• Enhance and validate operational scripts with a focus on efficiency and accuracy.

Experience and Skills Needed:

• Same as Associate Consultant, with additional experience in managing complex system monitoring and problem resolution.
• Strong analytical skills to assess operational and system behaviors.
• Demonstrated ability to suggest and implement process improvements.

Job Descriptions

As a member of the CGH care team, you will work closely with nurses, and other healthcare professionals to deliver quality care to patients. You will perform basic nursing care activities for patients and assist in ward administrative functions to facilitate smooth operations in inpatient care, but not limited to the following areas:

Patient Care
• Record vital signs, assist in wound dressing, perform blood glucose testing and specimens collection, assist patients with general hygiene and in other nursing procedures as required
• Perform admission, transfer and discharge of patients
• Perform any other supportive duties as required

Visitor / Patient Services
• Engage patients and visitors to understand their needs

Admin / Operation support
• Perform ward administration work such as coordination of various services, inventory management, and participate in quality improvement initiatives

Job Requirements
• Minimum GCE ‘N’ or ‘O’ Levels
• Prior working experience as a paramedic or in a ward setting will be advantageous
• Good interpersonal skills, able to communicate with people at all levels effectively
• Independent, highly organized, able to work in a fast-paced environment
• Proficient in MS Office applications
• Able to perform rotating shifts, including weekends and public holidays
• Training will be provided

Kindly note that only shortlisted candidates will be contacted.

• Support IT systems such as Applications, servers, printers, desktops, network, telecommunication (telephony) and other IT supported systems in customer site at Kerteh Plant
• Manage and resolve IT logged/reported incidents/requests and identify corrective actions to support operational integrity of the systems.
• Perform daily system maintenance and administration tasks, O/S, security, antivirus or any required patches.
• Responsible to protect system & data integrity from unauthorized access.
• Monitor and report on status and capacity of server performance/storage.
• Work with external parties such as vendors and IT operation Centre to ensure end-to-end system, network or service delivery.
• Securing the company network by establishing and enforcing policies, and defining and monitoring access.
• Support and administer firewall environments in line with IT security policy
• Commercially Confidential
• Report network operational status by gathering and prioritizing information and managing projects
• Performed upgrade data network equipment to the latest stable firmware releases
• Doing routing configure and switching equipment, hosted IP voice services and firewalls
• Design and implement new solutions to improve resilience of the current environment
• Investigate root cause of IT incidents, implement remediation to remove errors, document the
• remediation, and communicate to related/affected staff.
• Maintain optimal spare and consumables units of PCs, printers, monitors, network switches and other IT
• spares for continuous support.
• Monitor IT tickets daily and attend the ticket immediately or according to its priority
• Document the resolution once the incidents/requests are resolved before closing the tickets.
• Manage/ensure IT asset record, PC to employee record, and software license to employee record are maintained up-to-date.
• Manage IT software/hardware/service licenses by keeping track of available software licenses and their
• license compliance within the plant.
• Maintain the documentation on IT operation/projects/change request and implement application policy and procedures.
• Lead, manage or participate in IT projects.
• Manage IT vendors on their service deliveries, monitor their service, prepare vendor service evaluation.
• Liaises with vendors, consultants and other external sources for technology awareness and support

Job Description

• Industry/ Organization Type: Manufacturing (Consumer Appliances)
• Position Title: Technical Support Assistant
• Working Location: Pasir Ris
• Working Hours: 5 days (Mon – Fri, 8.30 am – 6.30 pm)
• Salary Package: Basic salary up to $3,500 + AWS + Overseas Allowances + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Troubleshoot various hotel guestroom appliances such as safes, minibars, kettles, hairdryers, irons, and clocks.
• Manage the entire spare parts inventory and improve inventory control processes.
• Handle technical issues for local and overseas hotel customers and generate investigation reports.
• Collaborate closely with certification and sales colleagues to address challenges.
• Participate in testing, evaluating, and implementing new products.
• Visits to overseas customers/distributors to provide technical support.

APPLY NOW!!!

• A diploma or degree in electrical and/or mechanical engineering is advantageous.
• Familiarity with Microsoft Word, Excel, and PowerPoint.
• A hands-on, eager-to-learn, and progressive attitude.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69028 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Assist in fulfilling the mission and vision of St Luke's ElderCare.
• Assist the therapists in physical treatments and administrative duties.

Clinical Duties

• To follow & maintain the standard of clinical practice
• To assist in implementing prescribed exercise programme and conducting group therapy
• To feedback on patient's progress (reporting)
• To communicate with patient at professional level
• To communicate with therapist at professional level
• To attend to two patients simultaneously if required
• To be responsible for coverage of service to assigned ward(s) or out-patient unit

Non-Clinical Aspects

• To be able to work in the Rehabilitation Team and provide feedback on department process and operation issues
• To coordinate matters related to equipment maintenance & repair (external)
• To assist in maintenance and repair of exercise equipment
• To liaise with Support Service Department for equipment maintenance (internal)
• To maintain equipment on the ward trolleys (if applicable)
• To ensure tidiness and cleanliness of all therapy areas (PT gym, OT ADL area & UL room)
• To report on the loss or damage of any rehab equipment

Administrative Duties

• To maintain department library
• To maintain department inventory
• To provide administrative duties e.g. filling document, assists in statistics.
• To help out in photocopy & dispatch of documents
• To be responsible for daily billing as applicable
• To participate in departmental meetings
• To replenish supply of assessment forms & exercise handouts

Education and Training

• To participate in basic therapy assistant training course
• To participate in ongoing education or upgrading program for therapy assistants
• To be involved in orientation program for new therapy assistants
• To participate in supervision and mentoring program for therapy assistants
• Degree/Diploma in Physiotherapy/Occupational Therapy from a recognised university
• Preferably with relevant therapy working experience.

As an Associate Engineer in Product Support Organization, within the Aftermarket Products & Services (APS) Business Unit, this role is responsible for the technical activities that support the repair and refurbishment of goods. This includes the completion of the quality of goods meeting schedule timelines.

The Associate Engineer ensures smooth repair and refurbishment of goods:

• Repair and refurbishment support: Ensure assemble of goods with accuracy
• On time delivery: completion of work order within the scheduled time frame

Responsibilities

• Create repair and/or refurbishment work orders.
• Expedite support and coordinate the replenishing of materials and work with materials planners to proactively solve raw material issues.
• Ensure materials are issued correctly as per work order.
• Perform Troubleshooting and Diagnostic based on Troubleshooting Guide
• Perform bonding and data collection based on Standard Work Instruction and Test Procedures (~2 - 4 hours standing and using microscope)
• Disassembly, assembly and Testing of Mechatronics Assemblies module to Standard Work Instruction and Test Procedures.
• Update system records in a timely upon completion.
• Support Agility Training to all Product Lines based on Supervisor’s assignment.
• Performs other duties as assigned.

Qualification

• Minimum qualification of Vocational Certificate/NITEC in Electrical or Mechanical Engineering
• Minimum experience of 2 years in the semiconductor/ manufacturing industry
• Basic knowledge of wire bonding and/or die bonding technology is preferred
• Able to work independently to troubleshoot and analyze machines and spares issues when needed
• Possess good written and communication skills
• Proficient in Microsoft Office (Excel, PowerPoint and Words)

Company Overview

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Equal Opportunity

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with Illumina core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Job Description:

• Support Sales Manager to develop comprehensive BMS estimation which include preparation of tender submission and marketing materials during tender and follow up stage.
• Understand technical drawings and specification requirements.
• Establish good relationship with vendors and negotiate with them.
• All other ad hoc duties as assigned.

Requirements:

• At least Higher Nitec/ Diploma in Engineering Discipline
• Preferably some technical knowledge of BMS System
• Good communication skills and able to speak English well
• Well versed with Microsoft Office including Excel, Words, Powerpoint
• Team player
• Able to prioritizes, organized and multitasking
• Fresh graduates are welcome to apply. Training will be provided.

Job Description:

We are seeking a dynamic Production Support Specialist with recent experience in Java J2EE applications to join our team. This role is ideal for professionals with a background in IT who are eager to learn, thrive in a collaborative environment, and possess a strong commitment to quality and meeting service level agreements (SLAs).

Key Responsibilities:

1. Application Support and Maintenance:

· Provide support for Java J2EE applications, ensuring smooth operation and resolving issues promptly.

· Troubleshoot and debug web applications, batch jobs, and middleware services like JBoss.

· Work with databases such as MariaDB and use SQL queries for troubleshooting and analysis.

2. Technical Expertise:

· Utilize Unix commands and scripting for routine operations.

· Manage job scheduling tools, MQ setup, and Connect:Direct (C:D) configurations.

· Monitor and maintain applications to meet defined SLAs.

3. Collaboration and Problem-Solving:

· Collaborate with team members and stakeholders to resolve issues effectively.

· Take ownership of tasks and follow through to resolution with a focus on quality.

4. Continuous Improvement:

· Stay updated with industry trends and developed knowledge of the banking domain (if applicable).

· Exhibit a willingness to learn and expand technical skills, including shell scripting and job scheduling.

Requirements:

Educational Background:

• A bachelor’s degree in IT or Computer Science.

Technical Skills:

• Recent experience working with Java J2EE applications.

• Intermediate knowledge and hands-on experience with:

· SQL (query writing and analysis).

· Linux/Unix commands and environments.

· Web applications, batch jobs, and middleware tools like JBoss.

• Familiarity with job scheduling, MQ setup, and Connect:Direct configurations is a plus.

• Exposure to the banking industry is advantageous.

The Warehouse staff in a GDP and GMP secondary assembly area shall work closely with the warehouse team to maintain proper storage conditions, handle products safely, and adhere to GDP and GMP requirements to ensure product quality and integrity. The key responsibilities shall include below:

• Receipt of Products: Receive incoming products and verify the accuracy of shipments against customer pre-alert and provided details. Inspect incoming products for damage, contamination, or discrepancies and report any issues to the appropriate personnel. Ensure that all received products are properly labelled, tagged, and stored in designated areas.

• Storage and Handling: Store products in accordance with labelling specifications, ensuring proper temperature control and segregation of materials. Maintain cleanliness and organization in the warehouse to facilitate efficient storage and retrieval of products.

• Pick and pack for Outbound processing including Pick and pack products in accordance to customer instructions.

• Secondary Assembly: Perform secondary assembly operations on pharmaceutical products based on customer requirement.

• Inventory Management: Work with the warehouse team and perform regular inventory counts and reconcile inventory records to ensure accuracy.

• Compliance Monitoring: Monitor warehouse operations and report any non-compliance. Implement corrective and preventive actions as needed to address non-compliance issues and improve warehouse processes. Participate in execution of quality management system such as change control, risk assessment, CAPA handling and other elements of QMS as may be assigned.

Requirements :

• Strong attention to detail and accuracy

• Ability to work efficiently in a fast-paced environment and meet productivity targets.

• Commitment to maintaining a safe work environment and following all safety protocols and procedures.

• Prior experience in warehouse role especially in the pharmaceutical sector or familiar with GDP and GMP standards will be at advantage

• Training will be provided

Mon-Thu: 0800-1800 with 1hr lunch break

Fri: 0800-1730 with 1hr lunch

We are representing our client, an established Hospital Group in Singapore, to search for suitable candidates for a Implementation Support Specialist Role. The ideal candidate should preferably have relevant experience in supporting Clinical informatics in healthcare domain.

Responsibilities

• Provide onsite clinical support for continuity of clinical systems.
• Gather feedback/requirements for clinical systems improvement.
• Participate in clinical systems testing.
• Prepare, plan and schedule Users training session.
• Support Workgroups, feedback sessions and committee meetings.
• Provide both onsite and offsite clinical support to the End-Users pre and post implementation and during downtime procedures.
• Provide 24 x 7 on-call application support to end users through rostering.
• Accurately document reported clinical issues with minimal guidance.
• Responsible in testing clinical systems for implementation & engaging users.

Requirements

• Diploma or degree in a healthcare discipline (nursing, allied health, medicine) or other degree
• Nursing or Healthcare Informatics Certification (Optional)
• Minimum 2 years continuous clinical experience in any healthcare organization or customer service experience.

Job description

• Provide remote/onsite technical support and services for related software.
• Apply Problem Determination/Problem Source Identification (PD/PSI) techniques in diagnosing and resolving complex technical problems for clients/services teams.
• Collaborating with other worldwide support/development teams and organizations to ensure a timely, accurate and seamless solution.
• Assist on pre-sales related activities such as requirement gathering, preparation of SOW and creation of new offerings. The candidate will be required to implement and maintain the solution built.

Required technical skills:

• Experience in troubleshooting z/OS and related software
• Experience in providing routine z/OS system maintenance related tasks
• Experience to solution and implement z/OS related infrastructure:

- SMP/E

· RACF

· DFSMS

· z/OS version upgrade

· z/OS and storage related migration to new hardware

Additional/Optional technical skills:

- Parallel Sysplex

- MQ on z/OS

- DB2 on z/OS

- CICS

- Omegamon

- Storage related skills – DS8k, IBM VE, etc

Requirements:

• Bachelor's Degree in IT or equivalent.
• At least 10 years of experience in z/OS and related Software.
• Open for 24x7 Support model.
• Fluent in English, both written and communication.
• Possesses effective communication skills, with the ability to work as a team both in person and remotely and to build up relationships across various teams worldwide.
• Able to solve problems independently.
• Customer oriented.
• Technical writing skills.

You will be working with product team that seeks to design and develop software applications that help government agencies to better serve the needs of the people . To that end, we employ an agile approach towards development, and work towards adopting the best practices and tools used in the top technology companies and organisations. We are looking for a Technical Support Engineer who will be part of the main development team to provide L1 and L2 and L3-code level changes support to an internal product.The Operations Engineer in IT product management is responsible for ensuring the reliability, stability, and efficiency of our technical infrastructure. The individual will work closely with developers, product managers, and user support to identify and rectify any issues that could affect the performance of the system. This role is crucial in maintaining high uptime and providing the expected level of service to our users. Responsibilities include monitoring system performance, resolving technical issues, coordinating with different teams for problem resolution, creating preventive measures(optional), and maintaining documentation related to system configuration, process, and service records.

• Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance, and work out data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.

• Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provides reporting and escalation to higher management or incident committee if necessary.

• Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements. • Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management.

• Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis.

EXPERIENCE AND SKILLS NEEDED :

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience as an Operations Engineer or similar role in an IT setting.

• Implement change management and incident management workflows, using ITSM tools e.g. Remedy, Zendesk, ServiceDesk to automate workflows is advantageous

• Implement security and access control measures to control privileged access to test and production environment.

• Implement full stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud native monitoring options (e.g. Cloudwatch, Stackdriver) and the OpenAPM stack is preferred.

• Identify and implement process automation to minimum downtime and human errors. Familiarity with scripting tools e.g. Terraform, Ansible is preferred.

• Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices. • Able to work collaboratively with a high performance team and influence with positive energy.

• Resourceful and able to work out solutions with innovative thinking and new tech.

• Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred.

• Excellent problem-solving skills.

• Strong communication skills, with the ability to communicate complex technical issues to non-technical teams.

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire L2 Production Support. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance.

JOB RESPONSIBILITIES:

Junior L2 Production Support (Java-base)

· Recent experience in working with Java J2EE applications

· Experience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix, SQL

· Experience in programming languages such as JAVA/J2EE.

· Experience in Unix commands , SQL queries

· Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell

· Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

· Exposure to banking industry is a plus

· Dynamic individual with thirst to learn

· Strong team player with excellent inter-personal skills

· Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

REQUIREMENTS

· Bachelor’s Degree, or equivalent experience, and proven & demonstrable skills and experience.

· Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome

· Must be graduate from IT or Computer Science

· Must have IT background

· Need to have eagerness to learn and perform with commitment

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Avensys Consulting Pte Ltd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

We are seeking a Technical lead and Application Production Support professional to manage support activities for Olympic (Core Banking) and related systems. The role involves handling incidents, service requests, end-user queries, and maintaining system reliability.

Responsibilities:

• Provide L1/L2 application support to end-users.
• Provide technical guidance to support teams.
• Escalate unresolved tickets to appropriate teams following established procedures.
• Deliver excellent customer service to build trust and positive relationships with users.
• Ensure adherence to Service Level Objectives (SLOs) and roadmap targets.
• Maintain and update technical knowledge.
• Support disaster recovery (DR), business continuity (BCP) exercises, and patching cycles.

Ideal candidate:

• Basic troubleshooting skills on AS400 and Unix.
• Strong knowledge of SQL queries and data analysis.
• Familiarity with production support tools like ServiceNow and JIRA is a plus.
• Strong verbal and written communication skills, with the ability to engage with a diverse group of stakeholders.
• Proactive, positive attitude with a team-oriented mindset.
• 7+ years of experience in IT production L1/L2 support within the banking industry.
• 2+ years of experience as IT Technical lead
• Knowledge and experience with banking products such as investment instruments, corporate actions, loans, deposits, remittances, and foreign exchange.
• Experience with Olympic banking system is a strong advantage.

• Assess the needs of patients, families, or healthcare providers to provide tailored recommendations for allied health services.
• Work with healthcare providers to create multidisciplinary treatment plans involving allied health professionals.
• Help individuals and families connect with appropriate allied health professionals, such as physical therapists, speech therapists, dietitians, and social workers.
• Educate patients and families about the roles of allied health professionals and the services they provide.
• Providing guidance, expertise, such as physical therapy, occupational therapy, speech therapy, and other specialized care.
• Assist familes and helpers in navigating healthcare systems, implementing support services, and ensuring effective outcomes.

Position 1:

Job Responsibilities:

1) Technical Market PDI & Field Support / Flying Doctor

• Provide daily, technical & diagnostic support to all importers / retailers within the Asia Pacific region to meet the customer promise
• Execute remote assistance / flying doctor function, supporting the markets with on-site vehicle diagnostics and fault finding by analysing & interpretating complex technical data from multiple sources (travel required at short notice

2) High Voltage Regional Expert

• Manage and supervise the High-Voltage Battery repair concept, incl. working on live systems (High Voltage Expert), handling critical batteries at the dealerships and preparing markets for introduction of Battery Electric Vehicles
• Provide market support in regards to Home charging preparation and solutions for BEV/PHEV

3) Management of Technical KPI's & Internal Processes inc PCC / Early Life & Japan PDI Centre

• Monitor & assess technical KPI's and provide the Aftersales Operations Manager with key information & specific retailer action plans, ensuring retailer achievement of agreed targets across the technical KPI's
• Report and manage dealer Technical competence improvement plans in conjunction with all key business stakeholders
• Responsible for Quality monitoring and report deviations in the area of (Chassis/Powertrain /Electrical / Body & Trim) to support Aftersales’ Priority Customer Concern (PCC) process. To be responsible for developing dealer Technical competence improvement plans in conjunction with all key business stakeholders relative to these areas
• Primary responsibility for the resolution of all technical concerns raised at Japan Regional PDI Centre

4) Management of Active Damage Management (Body & Paint) & Cyber Security

• Manage and supervise all activities linked to Active Damage Management, such as body and paint shop assessments
• Support and manage cyber security within the region including implementation of processes / technical solutions & reporting measures

5) Workshop Equipment, Special Tools & After Sales IT System Support

• Provide market support for special tools and workshop equipment, as well as Bentley After Sales IT systems
• Moderate and manage the implementation of new repair manuals, Technical Information and Technical Circulars between BML and the markets

6) Ownership & support for technical strategic projects

• Support BML & Regional Office in various projects and assignments
• Provide the key technical interface back to Central Product Support Team in the HQ

Position 2:

Job Responsibilities:

1) Product Support

• Provide technical product support to importers via DISS Monitor Level 2
• Provide onsite/remote support to markets using telediagnosis, often requiring a direct diagnostic tool connection to the vehicle, typically using ODIS-S, iDEX, ODIS-E, or CP-Tool

2) Technical Problem Investigation

• Organize customer’s car with the importer for vehicle analysis
• Investigate technical issues either on-site or remotely on behalf of Audi AG Quality Assurance, and/or Technical Development
• If necessary, initiate, coordinate and organise advanced analysis from expert team to obtain essential measurement data for further analysis
• Determine whether to distribute to the importer based on the sensitivity of data gathered

3) Competency Identification and Development

• Identify product support and market competency needs in the APAC markets and find solutions to enhance market competence through coaching, development, and training

4) Training/Qualification/Conference

• Actively organise and prepare technical training / qualification sessions eg. advanced technical service training (SoST), Resident Program, Product Support Qualification (PSQ) and Learning Online Training (LoT)
• Actively organise and support conferences such as the Regional Technical Conference and global SoST

5) Technology Advancement:

• Work continuously to future-proof technology advancement, innovate and promote advanced diagnostic/repair solutions to all importers

6) Technical Problem Investigation

• Investigate technical problems and provide technical product support to importers
• Monitor product quality performance and report deviations to Audi AG

7) DISS Management

• Manage DISS for Conventional engines and transmissions topics, providing high-level support for the APAC region
• Monitor the progress of DISS cases and ensure follow-up until each case is resolved

8) Field Monitoring and Problem Elimination Process

• Analyse monthly warranty and Tableau/AQUA/SQA reports to identify new technical problems in the region
• Initiate affected markets to kick off problem elimination process on newly identified problems by requesting Priority Customer Complaint (PCC) to be created
• Prepare and provide relevant data for escalation meetings, business review, monthly reports

9) Product Support Coordination

• Arrange video conferences with regional importers for product support discussions and escalation meeting preparation, where appropriate
• Arrange regular meetings or telephone/video conferences with Audi AG Quality Assurance Product Support division for follow-up on PCC/FAP/KPM topics

10) Market Liaison and Mentorship

• Support assigned APAC markets as part of the market liaison/mentor program, providing ad hoc support that may be non-technical in nature
• Monitor the development of importer performance KPI (STLI) for mentored markets, coordinate coaching as needed

11) Performance Review and Training

• Support relevant markets with performance reviews of KPIs and data analysis
• Identify product support competence at the importer level and coordinate necessary coaching
• Provide high-level trainings to enhance competence levels at identified importers

Job Requirements:

• Degree/Professional level in Technical disciple or equivalent
• With at least 8 years relevant experience in, Automotive Engineer or Automotive Technician/Electrician with Group Brands advantage
• Basic budget tracking and control
• Experience in timely, accurate diagnosis & logical problem solving methodologies
• Experience of working to challenge targets and tight deadline under pressure
• Customer service orientated ethos and proven track record of excellent customer satisfaction
• Self-motivated and driven to achieve targets and deadlines
• Good communication and presentation skills with adequate experience in steering and managing multicultural markets
• Good knowledge of MS Office, SAP systems, VW group systems
• Knowledge in foreign language; German, to communicate with HQ colleagues
• Require to travel internationally

Please note that only shortlisted candidate(s) will be notified.

• Manage day to day issues including daily health checks of applications and processes, working closely with end-users, development staff, and Infrastructure teams, to prioritize and resolve and/or mitigate outages.
• Investigate production issues and provide a workaround to the user to move the business forward. And share L2 analysis to the L3 team for further investigation.
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
• Implement continuous process improvement, including but not limited to, policy, procedures, and production monitoring.
• Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
• Develop and maintain relationships with technical staff, end-users, and clients.
• Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year.
• Ensure end of day batch process is getting completed successfully for multiple applications across the country on every day.
• Generate a one-time report as per user request/audit request.

Key Requiirementts

• Minimum 8 years of experience working in the Banking IT industry with Java, J2EE, Struts, Spring, Oracle technologies & Unix. Added advantage if experienced in loan origination application.
• Able to work with a sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
• Capable in the prompt incident and problem management provides short term workaround and long term solutions wherever is applicable, in order to maintain system maximum uptime and availability
• Strong in change management control (knowledge in ALDON is preferred), good documentation skills and high problem-solving skills. Strong team player. Flexible and able to coordinate team effectively both in and outside of office hours;

Understanding of ITIL methodology would be highly advantageous