• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements:

• Diploma in Cyber Security or equivalent.
• At least 2 years of relevant working experience.
• Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
• Comfortable to work 24x7 standby shifts.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Title: IT Infrastructure & Support Engineer (ID7029)
Location: Clementi
Working Hours: Mon to Fri 830am-6pm
Salary: $4700
Benefits: AL 15days, performance bonus

As a key member of the IT team, the candidate will be responsible for overseeing and optimizing infrastructure systems across both local and overseas sites.

Key Responsibilities:
• Manage and configure infrastructure systems (Active Directory, data centers, telephony, video conferencing, etc.) and network devices (firewall, VPN, wireless, etc.).
• Ensure automatic system backups, implement disaster recovery plans, monitor resource usage, and apply patches as needed.
• Coordinate with external vendors to ensure Service Level Agreements (SLAs) are met.
• Develop and maintain technical documentation such as admin and user guides.
• Provide technical support to local and international branches, ensuring LAN/WAN security.
• Source products, solutions, and vendors for project needs.
• Offer L1/L2 support and contribute as a team lead or member in various IT projects.

Requirements:
• Singaporean/ PR only.
• Diploma or Degree in IT/Computer Science, or a CCNA certification.
• Proficiency in English and Mandarin is required to liaise with overseas stakeholders.
• At least 1 year of experience in enterprise networking (WAN/LAN, VPN).
• Proficient in managing Microsoft Server, Microsoft 365, and Google Suite.
• Solid knowledge of TCP/IP, DNS, DHCP, Proxy, and Firewall setup.
• Familiarity with Alcatel PABX, FortiGate, Cisco, and Unifi Wireless controllers.
• Strong understanding of CyberRisk, CyberSecurity, and PDPA.
• Experience with Veeam, VMware, UNIX/Linux, API/Web programming, and database management is a plus.

• Providing on-site technical support to customer users, resolving software and hardware issues, and answering IT related questions.
• Maintain good customer service, ensuring timely, efficient, and professional responses to all customer inquiries and issues.
• Install, upgrade, support, and troubleshoot Windows or Mac operating systems and applications, such as Microsoft Office or other authorized desktop software.
• Diagnose and repair hardware issues on computers or facilitate the warranty process as needed.
• Utilize technical expertise to support corporate-issued desktop, laptop, and mobile devices, as well as network, email, and other related services.
• Offer ideas and solutions to prevent recurring issues that impact client computing support and overall employee productivity.
• Collaborate closely with remote IT teams to ensure system functionality and adherence to processes.

Job Requirements

• Diploma in IT, computer science, Information Systems, or related field.
• Minimum 3 years experience in IT support, particularly in deskside support roles, troubleshooting various PC software and hardware issues.
• Knowledge of PC hardware, operating systems (Windows, macOS), software applications, and basic understanding of IT infrastructure (network services, VPN, etc.).
• Exceptional troubleshooting and problem-solving abilities.
• Strong communication skills, with the capacity to explain technical concepts to non-technical users.
• Microsoft, Mac, or other relevant certifications are a plus.
• Mon - Fri (8.30am to 5.30pm) at Depot Road
• Salary $3000 - $40000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

What you'll be doing

• Oversee the team including managing of staff administrative matters such as staff's attendance, discipline and arranging of covering staff
• Providing comprehensive office management support to ensure the smooth running of the office
• Overseeing administrative tasks such as managing stationery and office supplies, maintaining filing systems, and coordinating meeting room bookings
• Assisting with event and client visit coordination, including catering, logistics and hospitality
• Responding to inquiries and requests from both internal and external stakeholders in a timely and professional manner
• Identifying areas for improvement and implementing efficient office management processes

What we're looking for

• Minimum 2-3 years of experience in an office management or administrative support role
• Strong organisational and time management skills, with the ability to prioritise tasks and work under pressure
• Excellent communication and interpersonal skills, with the ability to interact with stakeholders at all levels
• Proficiency in Microsoft Office suite, with the ability to learn new software and systems quickly
• A proactive and solutions-oriented mindset, with a keen eye for detail
• Experience in a professional services or corporate environment would be an advantage

What we offer

• Competitive salary and benefits package
• Opportunities for career development and training
• Collaborative and supportive team environment

Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Job Responsibilities:

• Configure and setup end user machines such as desktops and laptops.
• Provide end user support to internal colleagues.
• Diagnose IT issues and escalate to internal IT team or external vendor where necessary.
• Performs 1st tier basic IT support role to support end-users computing needs by adopting standard ITIL processes
• Keeps track/monitor end-to-end change request (CR)
• Assist infrastructure team to gather additional information from end users related to CR
• Keep track of all end-user computing software licenses, assets inventory and accessories/peripherals
• Perform data purging activities as and when requested by clients

Technical Skillset:

• Knowledge of Microsoft desktop operating systems and desktop software
• Windows 7, Windows 8.1 and Windows 10
• Excellent hardware and software problem solving skills
• Ability to seek solutions to problems using one’s own resources

Job Requirements:

• NITEC or higher in Information Technology
• Candidates without working experience are encouraged to apply as well
• Candidate must be able to multi-task and able to work under pressure and manage stress effectively

Interested candidates may APPLY NOW or email us at [email protected]

We are seeking a skilled and motivated IT Technician to join our team. The ideal candidate will possess strong technical expertise, excellent problem-solving skills, and a passion for delivering exceptional IT support. If you have experience in IT troubleshooting, hardware/software maintenance, and providing user support, we want to hear from you. This role will report directly to the Head of Customer Experience.

• Working Location: Bugis Flagship Store
• Working Hours: Mondays to Sundays, 11.00 AM - 9.30 PM
• 5 Days work week

Key Responsibilities:

• Troubleshoot and diagnose computer problems. Notebooks, Smartphones, and tablets as well
• Install new software and hardware on computers
• Identify and resolve hardware or software issues
• Maintain accurate records of work done and time spent on each job
• Provide excellent customer service, handle client inquiries, and follow up after jobs are completed
• Stay up-to-date with the latest technology trends and advancements
• Collaborating with other service centers and partners on repair services

Requirements:

• Higher Nitec in Computer Science, Information Technology, and above or a related field
• Proven experience as an IT Technician or similar role
• Strong knowledge of computer hardware and software systems, including Windows and Mac OS
• Expertise in diagnosing and troubleshooting computer problems
• Ability to multitask and prioritize work assignments
• Excellent communication skills, both verbal and written
• High attention to detail and accuracy

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements:

• Diploma in Cyber Security or equivalent.
• At least 2 years of relevant working experience.
• Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
• Comfortable to work 24x7 standby shifts.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Senior IT Support Executive

Salary: $3500 – $4500

Working Hours: 8.30am to 6.00pm (Mon – Fri)

Office location: Pandan Road [Company transport is provided from Clementi MRT (one way)]

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
• Minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage
• Experience in API/Web Programming and Database Administration is an added advantage

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

BROAD FUNCTION

A dedicated and proactive IT Support Engineer with a strong foundation in supporting environments primarily consisting of Windows devices and the Microsoft 365 suite.

Manage IT assets and responsible for troubleshooting/repair, providing technical support, and ensuring seamless end-user IT operations.

Effectively support the organization's IT needs, contribute to a positive user experience, and grow within the role.

ROLES AND RESPONSIBILITIES

• Provide Technical Support: Ensure timely and effective resolution of technical issues related to windows devices and Microsoft 365 applications, minimizing downtime and maintaining productivity.
• Enhance User Experience: Deliver high-quality customer service and support to end-users, ensuring their IT needs are met and they are satisfied with the solutions provided.
• Maintain IT Infrastructure: Assist in the maintenance and optimization of the IT infrastructure, including performing routine updates, backups, and system monitoring to ensure smooth operations.
• Support IT Projects: Contribute to various IT projects and initiatives, providing support and collaborating with the IT team to achieve project goals and improve IT services.
• Develop Technical Skills: Continuously learn and develop technical skills to stay updated with the latest technologies and best practices, enhancing the overall capability of the IT support team.
• Documentation and Reporting: Create and maintain detailed documentation of IT processes, procedures, and troubleshooting steps, ensuring knowledge is shared and easily accessible within the team.
• User Training and Education: Conduct training sessions and create user guides to help end-users effectively utilize Windows devices and Microsoft 365 applications, promoting best practices and reducing common issues.
• On Rotating Roster: Provide standby support during off-office hours and weekend on a rotational basis.
• Ad-Hoc Assignments: carry out any other tasks assigned by the Supervisor or Reporting Officer.

EXPERIENCE

• Technical Support: Provided first-level support to users, resolving issues related to Windows devices and Microsoft 365 applications. Assisted in setting up new workstations and configuring user accounts.
• Incident Management: Logged and tracked support tickets using IT service management tools. Ensured timely resolution of incidents and escalated complex issues to senior engineers when necessary.
• System Maintenance: Performed routine maintenance tasks such as software updates, system backups, and virus scans. Monitored system performance and implemented necessary optimizations.
• User Training: Conducted training sessions for end-users on best practices for using Windows devices and Microsoft 365 applications. Created user guides and FAQs to assist with common issues.
• Collaboration: Worked closely with the IT team to support various projects and initiatives. Participated in team meetings and contributed to the continuous improvement of IT services.

SKILLS

• Technical Support: Proficient in diagnosing and resolving hardware and software issues on Windows devices. Experienced in providing remote and on-site support to end-users.
• Microsoft 365: Skilled in managing and troubleshooting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. Familiar with user account management and license allocation.
• Windows OS: Strong understanding of Windows operating systems (Windows 10/11), including installation, configuration, and maintenance. Knowledgeable in Active Directory for user and group management.
• Networking: Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN. Capable of troubleshooting connectivity issues.
• Customer Service: Excellent communication and interpersonal skills, with a focus on delivering high-quality support and ensuring user satisfaction.
• Documentation: Ability to create and maintain detailed documentation of IT processes, procedures, and troubleshooting steps.

QUALIFICATIONS

• Diploma or Bachelor's Degree in IT with minimally 3-5 years of relevant experience.
• With relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, Azure Fundamentals, CCNA, or equivalent will be an advantage.

Job Responsibilities

User Support

• Respond to users’ support requests using Help Desk system;
• Assist with installing, configuring and maintaining PCs, networking equipment and network operating systems.
• Escalate support requests to senior team members when required.

IT Administration

• Perform basic administrative support duties as required to meet specific operational objectives.

Business Application Support

• Demonstrate progress of performing basic tasks within business applications under the supervision.
• Liaise with vendors when necessary;
• Maintain documentations in Help Desk system, User Manuals, Knowledge base, and procedures.

Job Requirements

• Degree or Diploma in Information Technology, IT-related courses
• Able to work independently and support business units daily
• Candidates with 1 to 2 years of working experience in IT industry may apply
• Ability deploy, configure, and support operating systems on desktop and mobile (Windows 7, Windows 10, Microsoft 365, Microsoft Active Directory, Android and Apple IOS).

Role: IT Support Engineer

Duration: 1 year (renewable and convertible subject to project)

Location: CBD

Working hours: Required to work on shift work Mon to Fri (7am – 4pm & 10am – 7pm)

Salary: $3500

Job Responsibilities:

- Hardware and Application support for end users

- Troubleshooting of Laptops/Desktop

- Active Directory Account Creation/Deletion/Update

- Creating and administration of email accounts and groups

- User Administration of Egnyte - Content Management System

- General Network Support (e.g. reboot WIFI routers)

- Setup Conference Video Call Request (e.g. WebEx)

- Setup laptop and projectors on meeting rooms as requested

- Setup, support and operation Web-ex meeting hardware.

Requirements

- Min Diploma in Information Technology

- End User support Min 1 years experience preferable with trading floor experience a plus

- Required for Singapore holiday support ( 2-3 times a year and rotated among the team members )

- Must be able to do OT and weekend work as required (Not frequent)

- Excellent Communication skills (required to support traders, and bankers from US/UK)

We regret to inform that only shortlisted candidates will be notified.

Interested candidate, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile > https://go.persolkelly.com/job/apply/10687

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394

• Reg. R24124631 (Moh Cheng' En, Desean)

Responsibilities

• Provide L1 Support to the IT Team
• Assist on L2 IT-related matters and work with vendor on issues
• Maintenance of IT peripherals including backup & recovery
• Set-up & installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Troubleshoot hardware & software issues
• Users profile administration
• Provides IT Support for onboarding and offboarding of staff
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others

• Working Hours: 9.00am - 05.30pm (Mon to Fri)

We are looking for a dynamic and organized business development and support professional to join our team and contribute to the expansion of our multi-family office business. The ideal candidate will have outstanding organizational and communication skills, a strong work ethic, and the ability to collaborate effectively within a team while also taking initiative independently.

Key Responsibilities:

Business Development

Research, develop, and manage a comprehensive international network of business partners, planning prospecting activities to identify new business opportunities for client growth.

Create company and client presentations, write industry-related articles, and prepare research reports.

Support client relationship management, including conducting client due diligence, onboarding, documentation, reporting, and ongoing assistance.

Investment

Conduct research and analysis on companies, individual securities, investment asset classes, industries, and market and economic trends, and prepare relevant reports.

Monitor the performance of existing and potential investments, preparing or reviewing periodic investor reports.

Participate in the construction of client portfolios.

EA License No: 22C1414

Reg No.: R23113314

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by our company.

The client is an insurance broker firm that partners with private banks to provide wealth management solutions to the UHNW individuals. They are seeking to expand their sales support team so provide greater support to their expanding sales team.

Job Description

• Maintain service standards to develop and improve customer satisfaction and retention
• Ensure that all customer requests are handled in a timely and consistent manner
• Ensure that all transactions are in adherence to regulatory, compliance and internal audit requirements
• Support sales team to provide excellent service to high net-worth clients to achieve client retention
• Partner customer, Business Support and service providers to ensure timely transaction processing and service delivery of customers’ requirements and enquieries

Experience & Skills required

• Minimum diploma required
• Good effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Customer Service & Sales Support Executive
• Working Location: Paya Lebar
• Working Hours: 5 Days, Mon - Fri (9am – 6pm)
• Salary Package: Basic Salary + AWS
• Duration: Permanent

Key Responsibilities

• Provide sales support for customers.
• Manage daily air and ocean freight requests (import/export), including creating detailed quotations for projects and cross-trade.
• Create solutions and competitive pricing for oversized cargo projects, container space, RFQs, and cross-border trucking between Singapore and Malaysia.
• Address inquiries for key accounts from diverse industries background.
• Respond to international requests and provide quotations as needed.
• Support the General Manager and Operations in overseeing customer service and sales assistance.

APPLY NOW!!!

• Min 2 years of experience in handling Airfreight and/ or Ocean freight.
• Proficient in both written and spoken Mandarin language, to communicate with Mandarin speaking customers.
• Excellent knowledge of logistics, including import, export, and cross-trade.
• Good communication and teamwork abilities.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71644 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities :

1. Executive Secretarial Duties (80%):

• Prepare and manage documents, reports, and correspondence.
• Organize and coordinate meetings, conferences, and travel logistics (including flights, accommodation, and transportation).
• Manage calendars, schedule appointments, and handle event coordination.
• Oversee internal and external communication, including emails and mail.
• Serve as a point of contact for inquiries and manage the flow of information within and outside the organization.

2. Sales Planning Support (20%)

• Prepare materials for sales meetings and consolidate forecasts.
• Maintain and update customer and user databases.
• Monitor sales opportunities and generate status reports.
• Assist in creating and managing digital content, including website updates and sales tools.
• Support planning and execution of events such as seminars, exhibitions, and webinars.
• Arrange and monitor email campaigns, social media, and online advertisements.

Requirements :

• A minimum of 3 years of experience in a similar secretarial or administrative role.
• Proficiency in Microsoft 365 applications, including Outlook, Teams, Excel, and PowerPoint.
• Strong verbal and written communication skills in English and Japanese to coordinate with counterparts in Japan.
• High level of security awareness and information literacy.
• Exceptional attention to detail and a proactive approach to supporting the team.

If you are interested in the role, please feel free to contact me at
[email protected]

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771

Responsibities

• Assist in setting up the vessel maintenance system for new addition vessels to the fleet and existing vessels.
• Help to update the vessels maintenance system within the fleet vessels.
• Assist to complete for Request for change (RFC) from vessels an office in time.
• Check/find correct info in Maker's Drawing/ Manual of specific equipment if needed to update/ admend in the system.
• Assist and support the organization to succeed with our maintenance strategy.

Requirement:

• Experience working with vessel maintenance system.
• Presvious experience as a marine engineer or deck officer is advantage.
• Excellent verbal and written communication skill in English.

Clarence Khoh

R1552376

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Customer Service & Sales Support Executive
• Working Location: Paya Lebar
• Working Hours: 5 Days, Mon - Fri (9am – 6pm)
• Salary Package: Basic Salary + AWS
• Duration: Permanent

Key Responsibilities

• Provide sales support for customers.
• Manage daily air and ocean freight requests (import/export), including creating detailed quotations for projects and cross-trade.
• Create solutions and competitive pricing for oversized cargo projects, container space, RFQs, and cross-border trucking between Singapore and Malaysia.
• Address inquiries for key accounts from diverse industries background.
• Respond to international requests and provide quotations as needed.
• Support the General Manager and Operations in overseeing customer service and sales assistance.

APPLY NOW!!!

• Min 2 years of experience in handling Airfreight and/ or Ocean freight.
• Proficient in both written and spoken Mandarin language, to communicate with Mandarin speaking customers.
• Excellent knowledge of logistics, including import, export, and cross-trade.
• Good communication and teamwork abilities.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71644 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

1. IT Technical Responsibilities

1. Maintenance, administration and monitoring of Servers
2. Perform Server administration and management of windows servers, VMWare, AD Domain services, AD Certificate services, DHCP, DNS, MS Exchange and Email filtering
3. User account creation and deletion for Windows, Emails, BT, VPN, Messenger and door access
4. Maintenance/ Administration of Network Infrastructure
5. Maintain and update firewall settings
6. Monitor and maintain computer systems and networks, routers, switches, voice circuits, leased lines, telephone lines, etc for the smooth operations of the Company
7. Assist IT Manager in implementing information and cyber security and control structures
8. Handle system backup, storage management and system recovery.
9. Conduct servers backup (daily/weekly/monthly backup)
10. Handle renewal of maintenance services for IT equipment/ software licenses
11. Perform tests and evaluations on new software and hardware
12. Liaise with vendors for IT equipment purchase and technical support
13. Liaise with vendors for new voice circuits, leased lines, data subscriptions, etc
14. Check invoices from vendors & perform cost allocation (Voice circuits & data subscription) for Finance
15. Provide desktop support duties
16. Workstation and trading phone setup for new users
17. Install and configure computer hardware, software, systems networks, printers and scanners, etc.
18. Provide technical support for User Desktops, BT Trading system, voice circuits, etc across the company (in person or over phone)
19. Support of desktop applications like Bloomberg and Refinitiv related applications
20. Troubleshoot hardware and software issues
21. Rollout Windows updates and patches
22. Regular checks for PC and Server OS patches and updates

2. Others

1. Assist in office renovation
2. Shifting of User positions or desk positions
3. Perform duties of an SMO – Safe Management Officer (acting as a back-up for the main SMO)
4. Any adhoc assignments by Management

Requirements

- Minimum Diploma in Information Technology related field

- Minimum 1 year of experience

- Experience in firewalls, routers and switches configurations

- Experience in MS Active Directory Account, MS Exchange, VMWare and Linux administration

- Meticulous, resourceful, independent, good interpersonal skills and sense of responsibility

- Possess MCSA, MCP, CCNA knowledge and working experience in financial sector will be added advantage

- Good interpersonal skills

- Willingness to work on weekends and public holidays occasionally

Deliver expert support and comprehensive administration of the Microsoft 365 cloud environment, ensuring a secure and reliable infrastructure.

Key Responsibilities:

• Independently research, design, implement, and manage Microsoft 365 solutions for the organization.
• Oversee the Microsoft 365 environment, maintaining optimal availability, reliability, and performance.
• Continuously monitor system health; review, analyze, and test system performance.
• Conduct annual refresh for hardware, including endpoint devices and network equipment.
• Provide regular updates, perform backups, and restore data as needed.
• Work with internal teams to enhance functionality and improve user experience.
• Facilitate onboarding and offboarding processes for new hires and leavers.
• Document system configurations, processes, and create IT user guides.
• Deliver high-level support, working with internal teams and external vendors to resolve both onsite and offsite issues (including vessel support).
• Travel internationally to support vessel IT systems when vendors are unable to resolve issues remotely.
• Serve as the IT procurement officer, managing vendor relationships with excellent vendor management skills.
• Track and manage billing and subscriptions for SaaS applications and Microsoft 365.
• Maintain an inventory of IT hardware and software assets.
• Perform daily, monthly, and annual IT operational checks.

Requirements:

• Minimum 1 year of experience managing and administering Microsoft 365 environments.
• Over 2 years of experience as L1 support in a mid- to large-sized enterprise.
• Strong skills in customer service, communication, and problem-solving.
• Able to work independently as well as collaboratively in a team.
• Familiarity with networking and firewall configurations is a plus, though not mandatory.

POSITION SUMMARY

An IT support individual is in charge of supporting end user technologies, including desktop, printers, devices and potentially network and systems of all types, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical problems.

JOB RESPONSIBILITIES

• Provide support for end user desktops and laptops which include but not limited to internal hardware component replacements.
• Network, Desktop & Server OS support & administration.
• Provide first level troubleshooting & installation of software or firmware applications.
• Install, support & maintain IT peripherals such as keyboard, printer, projector & others.
• Support recurring tasks such as back up, patch management, IT system monitoring, cyber-security protection from viruses and spam wares attack, etc.
• Liaise & coordinate with IT vendors/suppliers on IT purchases, projects & support IT systems
• Update IT inventory & Licences, ensuring appropriate and sufficient level of vendor support.
• Planning, developing, and maintaining SQL databases.
• Maintaining the company intranet with basic programming.
• Attend to emergency calls & weekend /off hours support.
• Any other responsibilities & ad hoc assignment as required.

JOB REQUIREMENTS

• NITEC or higher.
• Min 1 year experience in IT field works.
• Knowledge of current Windows & mobile operating systems.
• Good knowledge in IT hardware & administration support for Microsoft Windows.
• Strong analytical & problem-solving skills.
• Candidates who are familiar Microsoft Dynamics NAV/Business Central, Microsoft Windows Server, Microsoft SQL Server, ASP.NET/.NET Core will have an added advantage.

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.

• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.

• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.

• Draft and update technical documentation such as administration & user guides.

• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.

• Source for products/solutions and vendors/suppliers for required projects.

• Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA

• Minimum of one year of relevant experience

• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support

• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services

• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall

• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller

• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred

• Experience with Veeam, VMware, and UNIX/Linux is an added advantage

• Experience in API/Web Programming and Database Administration is an added advantage

How to Apply:

Interested applicants, kindly click on “APPLY NOW”

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Lt

EA License No: 19C9950

EA Personnel: Pang Seng Leng Diana

EA Personnel Reg No: R1106651

The client is an insurance broker firm that partners with private banks to provide wealth management solutions to the UHNW individuals. They are seeking to expand their sales support team so provide greater support to their expanding sales team.

Job Description

• Maintain service standards to develop and improve customer satisfaction and retention
• Ensure that all customer requests are handled in a timely and consistent manner
• Ensure that all transactions are in adherence to regulatory, compliance and internal audit requirements
• Support sales team to provide excellent service to high net-worth clients to achieve client retention
• Partner customer, Business Support and service providers to ensure timely transaction processing and service delivery of customers’ requirements and enquieries

Experience & Skills required

• Minimum diploma required
• Good effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

THIS IS A 2-YEARS RENEWABLE / CONVERTIBLE CONTRACT ROLE

The Centre Management System Support, Executive/Senior Executive is responsible for overseeing the upkeep, procurement & maintenance of all exhibits, audio-visual equipment, facilities and essential services for daily operations for centres/museums under Defence Collective Singapore (DCS).

RESPONSIBILITIES

• Maintenance Planning: Planning and implementation of building maintenance programs for architectural, electrical, and mechanical, exhibits and attractions AV lighting systems. Co-ordinate and liaise with internal and external vendors for the execution of maintenance services. Conduct joint inspection rounds with Specialists/Technical Officers on building/Exhibit/AV & lighting defects.
• Safety Compliance: Ensure compliance with safety equipment, work methods, and procedures. Promptly rectify any unsafe situations, adhering to Workplace Safety and Health (WSH) regulations. Be responsible for implementing Company’s SOP and policies including compliance to QEHS policies. Conducting regular checks on the entire building to ensure the prompt removal of fire hazards, proper functioning of fire escapes, fire doors, and obstruction-free access.
• Supervise Works: Control and supervise all AV Lighting and exhibition related works performed by Specialists/Technical Officers and contractors, including those carried out by tenant's fitting out contractors. Supervise and inspect the works of contractors and the works of the service providers (cleaning, housekeeping, landscaping, pest control, car park and security). To ensure contractors’ compliance to safety, regulations and level of standards set by DCS.
• Repairs and Emergency Situations: Responding to emergency situations & troubleshoot sound and video and ensuring prompt repairs of property facilities. Providing updates to Centre Management team with regards to the situation.
• Procurement: Manage budgetary control of expenditures including preparation of annual budgets and forecast. Conduct tender exercises for OPEX/CAPEX works such as replacement, upgrading or redevelopment works and manage such works according to timeline including putting up of documents and procurement for OPEX/CAPEX requests.
• Daily Operations: Responsible for the coordination of meetings and events such as logistics support, obtaining quotations, raising of invoices etc. Conduct regular inspection of the centre to ensure high standard of cleanliness and service are provided by term contractors related to cleaning, landscape, pest control etc.
• Reports: Monitor and report on the work progress of minor improvement projects or A&A work. Tabulate inspection report and plans for defects rectification.
• Project Management: Procurement of services as well as management of services and projects from inception, execution and to completion. Project lead to manage all aspects of project.
• Event Management: To provide audio, visual and media services for events and activities (e.g. Family Day, celebrations, etc). To help staff (hands-on) on setup of technology in the venues.
• Others: provide training to staff and students on the use of AV and lighting equipment, carry out any ad-hoc duties, handyman work, projects as assigned.

REQUIREMENTS

• Minimum diploma in the audiovisual technology, sound engineering, lighting design technology or any related field, such as digital media or related disciplines.
• Demonstrated ability to communicate effectively, including proficiency in clear, concise, and compelling oral and written communication in English.
• Demonstrated ability to work independently and under pressure and to manage multiple concurrent tasks and responsibilities while dealing with changing priorities.
• Possess strong working knowledge with maintenance work, local codes and regulations. Familiar with statutory requirements on building services, facility operations, maintenance, and safety.
• Withstand various strenuous activities such as frequent walking, prolonged standing, climbing ladders, bending, and kneeling without restriction.
• Able to work on rotating shifts, weekends, and public holidays.
• Relevant experiences in facilities management/MCST, ACMV, M&E Systems, building automation system (BAS), Certification as Fire Safety Manager will be an added advantage.

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Data Center IT Operator to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What will you do?

• Perform shift duty to support 24x7 DC Operations stand-by duties for emergency.
• Assist to oversee the IT equipment hardware inventory on individual rack inside the DC
• On-site Management of works conducted within the Data Centre such as site preparation, site survey, network cabling, electrical wiring, air-conditioning, building power supply (including power generator) tests, infrastructure & System maintenance, on-site/off-site standby activities etc
• Coordinate preventive maintenance for Data Centre downstream infrastructure which includes Uninterruptible Power Suppler (UPS) systems, Water Detection systems, Fire Suppression systems, PDU, CCTV systems, Card Access systems etc.
• Operate Electronic Visitation Management System (Update Authorizer and customer access request accurately and promptly).
• Remote Hand Support (Media Management, Visual Inspection, Reboot devices, staging room, Physical connect/disconnect of HDD, network cable connectivity test, insertion of fibre SFP).
• Handle input and output media with due care for integrity of data and utility of media for subsequent use, including off-site storage.
• Perform Event Monitoring for Data Centre Facilities infrastructure to ensure they are functioning optimally (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.)
• Perform event monitoring for IT Systems and Network infrastructure.
• Perform incident escalation. Ensure incidents are responded and attended to. To redirect for 2nd or 3rd Level resolution base on criticality, impact and customer Service Level Agreement (SLA).
• Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure.

The ideal candidate should possess:

• Diploma Computer Information Systems or related field.
• Minimum 2 years of experience in DC Operations Support and Batch Management
• Possess initiative with positive working attitudes and customer services oriented
• Independent and goal-oriented
• Good team player
• Good communication and interpersonal skills
• Able to work shifts to support 24x7 Data Centre operations
• Familiar with: Control-M 9.0.19.x Fundamentals, Basic SAP, Data Centre Operations Support, ITIL methodologies

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.