• Provide daily administration support including scheduling of meetings, planning team bonding activities and documentation, incidents and request handling for the department.
• Prepare weekly and monthly report for Management to review
• Conduct small group training for Service Request Readiness (SDR)
• Assist in maintaining IT asset inventory which include tagging and updating
• Liaising with vendors, purchasers, requesters, Finance and suppliers on discrepancy in documents such as POs and DOs
• Ensure proper documentation, incidents / request handling till closure
• Conduct period review and analysis of incidents / requests, monthly data extraction and report consolidation
• Execute IT service requests including coordination and communication with relevant support parties
• Provide recommendation and improvement, modification for existing SOP from time to time
• Initiate sourcing of hardware and software and obtain quotations for comparison to meet business units’ requirements
• Negotiate with external vendors for best terms and conditions of the purchases
• Keep track purchase summary
• Maintain records and databases containing information regarding company’s software, licenses and warranties

Requirements :

• Minimum 1 years of experience in an IT support or administration role
• Nitec / Diploma in Information Technology
• Ability to work independently and as part of a team
• Proficiency in MS Office
• Excellent communication and problem-solving skills
• Good interpersonal skills & office organisation skill

Please send your detailed resume in MS Word format to [email protected] with

• Education level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Description

• Configure and manage critical systems, including Active Directory (AD), telephony, video conferencing, access points (AP), firewalls, VPNs, and more. Monitor and analyse the performance of LANs, WANs, and wireless networks to ensure optimal functionality.
• Configure laptops and desktops for new and existing staff, perform system backups, and handle disaster recovery (DR) as needed. Ensure all automatic system backups are in place.
• Apply system patches after hours to maintain system stability and security. Perform routine system checks to ensure continuous operations.
• Work with third-party support vendors to resolve technical issues. Participate in IT auditing and documentation to ensure compliance with company policies.
• Provide IT support for approximately 200 users, managing user accounts and roles within the ERP system. Troubleshoot login issues, assist with basic system navigation, and resolve minor technical problems.
• Monitor ERP system performance, address minor issues, apply updates, and generate routine reports for departments like finance, HR, and inventory. Customize reports based on user requirements.
• Maintain documentation for common IT processes, user guidelines, and troubleshooting procedures. Optionally, assist with creating and launching new business processes within the company.
• Perform routine backups, monitor system security, and follow compliance protocols under the guidance of the IT team.

Requirements

• Diploma or Degree in IT/Computer Science.
• Possess CCNA / Microsoft certification.
• Proven experience in providing technical support in a corporate IT environment.
• Experience with Veeam and Microsoft 365 administration.
• Familiarity with leading wireless vendors’ products (Cisco/Meraki, Aruba/HPE, Ruckus) is advantageous.
• Knowledge of virtualization technologies such as Hyper-V and VMware is a plus.
• Strong communication and administrative skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.

We value all applicants and thank you for your interest. However, please be advised that only shortlisted candidates will be contacted.

Job Description

1. Overview of the Company’s IT Infrastructure:

• Team Size: The IT in-charge will support a team of approximately 30–40 employees.
• Key Software: Responsibilities will primarily include managing and troubleshooting: Microsoft Accounts: Including user management and support.
• SharePoint Server: For file storage, collaboration, and VPN access.
• Account Management: Oversee the number of users for both Microsoft and Adobe accounts.
• Equipment Management: Maintain and track IT equipment issued to staff, such as laptops, tablets, and related peripherals.
• Domain Management: Manage company domains, including DNS configurations, SSL certificates, and email domain records (SPF, DKIM, DMARC).
• While not immediately required, the IT in-charge may be sent for training on WESS System (operational software) and Infotech (HR and payroll software) to support these systems if needed in the future.

2. Day-to-Day Responsibilities:

• Provide support for Microsoft software and services, including account setup, troubleshooting, and updates.
• Manage SharePoint server access, monitor usage, and ensure data backups.
• Oversee and manage the number of user accounts for Microsoft and Adobe, ensuring licenses are appropriately allocated.
• Maintain an inventory of IT equipment (e.g., laptops, tablets, and accessories) and manage issuance to employees.
• Configure and maintain domain settings, including DNS records, email-related configurations (SPF, DKIM, DMARC), and subdomains.
• Renew and update SSL/TLS certificates and ensure timely domain renewals.
• Train staff on using Microsoft Teams and other core Microsoft services as needed.

3. Support and Troubleshooting Expectations:

• Employees will submit IT issues via a Google Form, and the IT in-charge is expected to resolve these issues within 3 to 5 working days if related to Microsoft, SharePoint, equipment, or domain configurations.
• Escalate issues outside of their scope (e.g., WESS System or Infotech) to the appropriate vendor or support contact.

4. Key Tools and Technologies:

• Manage and support Microsoft Services (e.g., Microsoft Teams, Office apps, and SharePoint).
• Oversee Adobe Accounts to ensure user access and compliance with license agreements.
• Monitor and maintain SharePoint Server and OpenVPN for secure remote access.
• Use domain registrar tools for DNS management, subdomains, and SSL configurations.

5. Security and Compliance:

• Ensure user accounts for Microsoft and Adobe meet security standards (e.g., password policies, multi-factor authentication).
• Monitor SharePoint backups and maintain readiness for disaster recovery scenarios.
• Secure IT equipment by ensuring proper configurations, access restrictions, and antivirus protections.
• Implement security features for domains, such as domain locking, SSL certificates, and two-factor authentication for domain registrars.

6. Team Training Responsibilities:

• Train staff on Microsoft Teams and other essential Microsoft tools to enhance productivity.
• Develop simple user guides for frequently used processes in Microsoft tools.

7. Performance Metrics:

• Meet the resolution timeline of 3 to 5 working days for reported Microsoft, SharePoint, equipment, or domain-related issues.
• Eoptimal allocation of user accounts for Microsoft and Adobe licenses.
• Maintain high uptime and accessibility for SharePoint server services.
• Ensure all IT equipment is inventoried, tracked, and issued effectively.
• Maintain up-to-date and error-free domain configurations and SSL/TLS certificates.

8. Expected Collaboration:

• Coordinate with department heads for user account requirements, IT equipment requests, and related support.
• Work with external vendors for advanced troubleshooting of SharePoint, Adobe, or domain services.
• Collaborate with management to recommend enhancements to Microsoft tools, SharePoint, IT equipment processes, or domain management strategies.

9. Onboarding and Initial Support:

• The IT in-charge will receive training on WESS System and Infotech software as a contingency for future support needs.
• Initial handover and training will cover current processes for managing Microsoft accounts, SharePoint, Adobe licenses, IT equipment inventory, and domain management.

d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations.

We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.

Headquartered in France with offices in Belgium, Switzerland and Singapore. Our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.

• Project Management: PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…
• Service Management: implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)
• Contract management: Transition Manager, Relationship Manager, Contract manager..

We serve key accounts across Asia & Europe in multiple industries which includes Manufacturing, Financial Services, Transportation & Logistics, Telecom.

KEY ACTIVITY

As an IT Operator, you will play a key role in overseeing the availability and performance of the IT systems, infrastructure, and processes that support our data operations. Your responsibilities will include proactively monitoring and addressing potential issues such as batch delays, FileSystem errors, and system anomalies.

Key Responsibilities:

1. Batch Job Management: Monitor end-of-day batch processes to ensure timely initiation. Conduct initial analysis of failures, perform recovery actions, and escalate to relevant stakeholders when needed. Check critical job milestones to ensure completion on schedule.
2. Application System & Infrastructure Monitoring: Continuously monitor alerts for any issues with applications, servers, services, disk space, or other system resources, and notify support teams when necessary.
3. Service Requests & User Support: Handle user requests such as running one-time jobs, scheduling new tasks, copying/resending files, troubleshooting transactional issues, and involving experts when required.
4. Software Release Support: Assist in supporting software releases by pausing and resuming batch jobs as needed, ensuring that all systems are operational for post-release user testing.
5. System Patch & Upgrade Support: Support the execution of regular system patches and third-party upgrades, ensuring minimal disruption during these activities.
6. Disaster Recovery & Business Continuity: Maintain awareness of disaster recovery plans to ensure continuous operations and minimize disruptions in the event of a disaster.

Required Skills & Experience:

• Batch Processing: Familiarity with batch job processing and troubleshooting.
• TWS (Tivoli Workload Scheduler): Proficient in TWS for creating and analyzing plans, as well as troubleshooting issues related to job failures and system resources.
• Scripting: Strong knowledge of Unix Shell scripting.
• TWS Administration: Experience with TWS functions, including installation, configuration, maintenance, and troubleshooting.
• Expert Troubleshooting: Expertise in resolving issues with the Master Domain Manager, FTA Unlinks, failed jobs, and full file systems.
• Ticketing Tools: Experience with Jira and HP Quality Center for managing and tracking issues.
• System Performance Monitoring: Proven experience in system performance evaluation and tuning to optimize efficiency.

Additional Responsibilities:

• Risk Management: Proactively identify risks and raise issues with the client team along with mitigation plans.
• Business Process Management: Support Business Continuity Planning (BCP) and process documentation/analysis.
• Leadership & Organization: Ability to plan, organize, lead, and manage tasks efficiently.

Communication & Coordination:

• Strong communication skills for collaborating with staff at all levels.
• Advanced customer service capabilities.
• Ability to schedule and facilitate meetings with both offshore and onsite teams.

Financial & Control Activities:

• Ability to detect anomalies in financial reports, budgets, and other documents.
• Experience in resource management and performance reviews.
• Capability to manage tasks related to forecasting, financial projections, and segregation of duties.

RESPONSIBILITIES

· Work closely with management to achieve task/projects

· Plan and manage the schedule for operations to fulfil projects timelines and requirements

· Respond to customers and plan operations to service past projects.

· Monitor operations manhours.

· Proper documentation for job filing and input information into sever

· Perform department administrative and operational tasks

· Undertake any other ad-hoc projects/duties assigned

JOB REQUIREMENTS

· 0830-1800 （Monday-Saturday）, alternate (Saturday)

· Fresh graduates are encouraged to apply, interested in IT

· Able to work independently and target-oriented in a stressful environment.

· Outgoing with good communication, negotiation, and problem-solving skills for engaging with internal and external parties to support project-related activities.

· Good with computing and Microsoft office

· Patient and willing to learn new scope of work

• Install, configure, test, maintain and troubleshoot staff workstation/ laptop hardware, software, etc
• Maintain & monitor office IT Security and Server Security (Windows Platform)
• Configuration and Troubleshooting of Firewall system, LAN and Wireless Network issue
• Monitor the performance of existing computer systems and IT infrastructures
• Implementing security protocols and procedures to prevent potential threats
• Creating user accounts and performing access control
• Inventory Management of software licenses
• Maintaining phone and attendance system with external vendors
• Provide IT and office maintenance support to all staff when needed
• Any other duties as and when directed by the Senior Management and IT Manager

Requirements:

• Singaporeans only
• Minimum Diploma in Information Technology or any related field
• Good knowledge of best practices in IT administration and system security with at least 1-2 years of desktop, helpdesk or IT experience
• Good analytical skills, problem-solving and time management
• Good communication skills
• A committed and responsible team player with good attitude to learn new challenges and also able to work independently

Interested parties, please submit your CV with current and expected salary to this JobsAD. Shortlisted candidates will be invited for an interview.

1. End-User IT Resources
2. Monitoring of the desktops/laptops leasing schedule for various subscriptions;
3. Tracking of IT Equipment due for technology refresh;
4. Tracking of IT Equipment for incoming/outgoing officers;
5. Monitor and coordinate the deployment/collection of IT Equipment for incoming/outgoing officers;
6. Monitor leasing billing and verification.

1. WOG Services Administrative Support
2. Raising of Service Requests;
3. Monitor leasing billing and verification;
4. Monitor the software packaging and deployment status.

1. IT Asset Management
2. Manage the Configuration Management Database (CMDB);
3. Receipt of assets delivered;
4. Handover of assets to AFM for IT Resource provisioning;
5. Monitor the utilisation of hardware/software/licences;
6. Assist in assets disposal;
7. Asset Tagging.

1. General Support
2. Preparation, sending and uploading of advisories/announcements;
3. Administration of mailbox (handling of standard queries e.g. about tech refresh, printer, token replacement, etc);
4. Sourcing for small value purchase peripherals;
5. Testing of IT Services;
6. Physical Keys management;
7. Any other Ad-hoc duties when required.

1. Mobile Devices Support
2. Preparation of Mobile Devices;
3. GoMAX provisioning;
4. Apple/Google accounts creation;
5. GoMAX forms filling and submission;
6. Mobile OS upgrade and Software Installation/Uninstallation;
7. Monitor the various services billing and verification.

Job Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field
• Proven experience in IT management
• In-depth knowledge of various computer systems, applications, and network security
• Excellent problem-solving and communication skills
• Strong organizational and leadership abilities
• Ability to work independently and manage multiple tasks

Job Responsibilities

• Manage and maintain the overall IT infrastructure of the property, including network connectivity, hardware, software, databases, and other related systems.
• Ensure all systems are secure and operational.
• Respond to IT-related issues and requests.
• Research and develop new systems and technology solutions to improve Outlet operations.
• Establish best practices for IT security.
• Develop and maintain IT policies and procedures.
• Provide technical support and assistance to guests and staff.
• Participate in continual professional development.

Job Summary: We are looking for an enthusiastic and motivated IT Intern to join our IT team. This position offers hands-on experience in the field of Information Technology, providing support to various IT projects and assisting in daily IT operations. The ideal candidate is eager to learn and grow in the tech field while contributing to the smooth functioning of our organization's technology infrastructure.

Key Responsibilities:

• Assist in troubleshooting and resolving hardware and software issues.
• Provide technical support to employees via helpdesk or on-site visits.
• Perform routine maintenance on IT equipment, such as computers, servers, and printers.
• Help with the installation and configuration of new software and hardware.
• Assist in managing network and system administration tasks.
• Support IT team in project management, data backup, and software updates.
• Assist in maintaining documentation related to system configurations, network diagrams, and IT policies.
• Participate in testing and implementing new IT solutions.
• Assist with user training on new systems or technologies.
• Other IT-related tasks as assigned.

Qualifications:

• Currently pursuing Information Technology, Computer Science, or a related field.
• Basic knowledge of computer hardware, software, networking, and IT security.
• Familiarity with operating systems (Windows, Linux, macOS).
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Excellent communication skills and ability to work well in a team.
• Willingness to learn new technologies and take on new challenges.

About the role

Biztech Group Pte Ltd is seeking entry-level IT Engineer to join our dynamic team in the Paya Lebar East Region. As an IT Engineer, you will play a crucial role in providing top-notch technical support and maintenance for our clients' IT infrastructure. This is a full-time position that offers exciting opportunities for growth and development within our fast-paced, technology-driven environment.

What you'll be doing

• Provide comprehensive IT support and troubleshooting for hardware, software, and network-related issues
• Assist with the installation, configuration, and maintenance of computer systems, servers, and related equipment
• Design, implement, and support projects involving IT systems, including CCTV, door access systems, and other security solutions
• Conduct installation and troubleshooting for CCTV systems, access control systems, and related hardware/software
• Proactively monitor and maintain the health and performance of IT systems to ensure optimal uptime
• Collaborate with cross-functional teams to implement IT solutions and drive continuous improvement
• Liaise with clients to understand their technical requirements and provide efficient and effective support
• Contribute to the development and documentation of IT policies, procedures, and best practices
• Stay up-to-date with the latest technology trends and industry developments to provide valuable insights and recommendations

What we're looking for

• Minimum 1 year of experience in an IT support or engineering role, preferably in a similar industry
• Strong technical knowledge and hands-on experience with hardware, software, and networking technologies
• Experience with CCTV systems, door access systems, and related security solutions, including installation and maintenance
• Proven ability to manage and implement IT projects from planning to execution
• Excellent problem-solving and analytical skills to identify and resolve complex IT issues
• Effective communication and interpersonal skills to work collaboratively with clients and team members
• Ability to multitask, prioritize tasks, and work under pressure to meet deadlines
• Proven experience in providing exceptional customer service and support
• Certifications in relevant IT technologies (e.g., CompTIA A+, CCNA) would be an advantage

What we offer

• Performance-based bonuses
• Opportunities for overseas deployment
• Flexible work-life balance
• A collaborative and innovative work culture that will challenge and reward you

About us

Biztech Group Pte Ltd is a leading provider of IT solutions and services in the Paya Lebar East Region. With a strong focus on innovation and customer satisfaction, we have built a reputation for delivering cutting-edge technology and exceptional support to businesses of all sizes. Our diverse team of experts is passionate about driving digital transformation and empowering our clients to achieve their goals.

If you're an enthusiastic and skilled IT Engineer who is passionate about making a difference, we encourage you to apply now and join our dynamic team at Biztech Group Pte Ltd.

1. Leading the IT Team, conduct regular performance of all team Manager

2. Conduct regulate training of the entire IT team of staff

3. Maintain the best relation with our clients

4. Conduct regular check of our business SOP, amend and improve it if necessary

5. Recruit the most suitable candidate from oversea, and make sure they had enough related experiences

6. promote our business to local hotels and expends our business

7. Travel to over sea to recruit suitable IT candidate and promote our business

8. To design a software for the company internal operation using, link the operation team and admin team.

9. Maintain the software

10. Solve any problem faced

IT Specialist mission is to coordinate and optimize operational tasks linked to our IT applications' environments. To be the point of contact in South East Asia for all IT Support related matters. Covering Incidents and request management, providing on-site and remote support, participate and anticipate projects and collaboration between respective departments, take charge of general IT administration and documentation. Be the person of contact for all IT related issues.

Our client, a leading firm with Asia presence is seeking to recruit an IT Manager for their helpdesk division.

Location: Central Singapore

Job Responsibilities:

• Lead the IT help desk team to provide first and second level technical support for end users to resolve system related issues
• Manage service requests and incident management processes to meet IT service quality SLAs
• To ensure that the standard ITIL based service delivery processes are well adhered to
• To identify opportunities to improve, optimize and automate current workflows and services for the firm
• To work across the Applications, Infrastructure and Security teams to resolve cross-functional issues
• To provide training and creating awareness to users on adoption of new technologies and initiatives, including creating user guides and training materials
• To guide the team on how to resolve the issues by identification of the root cause
• Other duties as assigned

Requirements:

• Degree in Information Technology, Computer Engineering or its equivalent
• Possess at least 7 to 10 years of relevant working experience in the IT industry
• Experience with IT service management tools, incident tracking and prioritization
• Experience in Microsoft Configuration Manager or Prior experience in SCCM is preferred
• ITIL certification level 2 would be an advantage
• Proficiency in Windows 10/11, Microsoft Office, Intune and Information Protection
• Familiarity with Microsoft Azure, SaaS applications, infrastructure, network and cybersecurity concepts such as Active Directory, Zero Trust, etc
• Management of Anti-Virus protection console
• Online collaboration tools (MS Teams, Cisco Jabber, WebEx, Zoom, etc.)
• Good written and verbal communication

Job Overview

Rxilient, a rapidly growing pharmaceutical startup, is seeking an experienced IT Manager to establish, implement, and manage robust IT systems and infrastructure from the ground up. This role emphasizes CRM and finance system implementation, close collaboration with cross-functional teams, and leading a small IT team of one to ensure seamless operations. Fluency in Chinese and English is essential for effective communication with regional teams and stakeholders across diverse markets.

Key Responsibilities

• Develop and execute the IT strategy to align with Rxilient’s business objectives, focusing on scalability and adaptability in a startup environment.
• Establish IT systems and infrastructure from scratch, ensuring compliance with pharmaceutical industry regulations and best practices.
• Lead the implementation of CRM systems to enhance customer engagement, data management, and operational efficiency.
• Oversee the end-to-end implementation of finance systems, including customization, integration, and user training.
• Collaborate with cross-functional teams, including Sales, Marketing, Finance, and Operations, to ensure successful system integration and alignment with business needs.
• Supervise and mentor one IT team member, fostering skill development and ensuring high-quality performance.
• Manage and secure IT infrastructure, including cloud-based services, network systems, and cybersecurity measures.
• Build strong vendor relationships for system licenses, contracts, and third-party IT solutions.
• Provide technical support, training, and guidance to employees to ensure effective use of IT systems and tools.
• Identify, monitor, and mitigate IT risks, such as cybersecurity threats and compliance gaps, proactively implementing preventive measures.
• Coordinate IT solution implementation across Rxilient’s regional markets, ensuring consistency and alignment with business goals.

Key Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 7 years of experience in IT management, with demonstrated expertise in setting up IT systems and infrastructure from scratch.
• Proven track record in CRM and finance system implementation, ideally in a regulated industry like pharmaceuticals.
• Familiarity with pharmaceutical industry regulations and best practices.
• Strong knowledge of IT infrastructure, including networks, cloud services, and cybersecurity frameworks.
• Fluency in Chinese and English to effectively liaise with diverse stakeholders and teams across Rxilient’s regional markets.
• Leadership experience in managing and mentoring small IT teams, with a focus on team member growth and development.
• Exceptional project management skills with the ability to handle multiple priorities in a fast-paced, startup environment.
• A proactive and strategic mindset, with a hands-on approach to problem-solving and innovation.

Join AsiaPac Technology Pte Ltd as an Apple Field Engineer!

Are you passionate about cutting-edge Apple technology and delivering exceptional customer service? At AsiaPac Technology, we’re looking for driven individuals to join our team as Apple Field Engineers. You'll have the unique opportunity to work hands-on with Apple products, including MacBooks, iMacs, and iPads, providing top-notch onsite repair and IT support to our valued clients.

As part of our dynamic team, you'll tackle exciting challenges like troubleshooting macOS issues, setting up new Apple devices, and managing field service activities. Your contributions will directly impact our clients' success while enhancing your skills in a fast-paced, tech-driven environment.

We value independence, a problem-solving mindset, and a willingness to grow. Whether you’re experienced in Apple product repairs or eager to learn, we’ll equip you with the tools to thrive. Familiarity with GSX/ATLAS operations is a bonus!

Why join AsiaPac Technology?

• Be part of a leading tech solutions provider.
• Grow your expertise with Apple’s ecosystem.
• Collaborate with a team that values innovation and professional development.

Take the leap and power your career with AsiaPac Technology! Let’s shape the future of IT solutions together.

Job Responsibilities:

• Onsite repair for Apple products, including MacBooks, iMacs, iPads, and related peripherals.
• Support end users onsite and remotely to resolve Apple-specific IT issues.
• Assist in setup of new Apple devices and installation of macOS and standard applications.
• Troubleshooting of problems encountered by end users on Apple devices.
• Provide Level 1 support for Apple-related IT needs.
• Deliver front-line support for field service activities aligned with customer requirements.
• Update service records in the database promptly and accurately.
• Perform asset tagging for Apple devices.
• Conduct rework and deployment for Apple products as required.
• Respond to customer inquiries and feedback professionally.
• Adhere to health and safety policies during all field service activities, ensuring risk control measures are followed.
• Provide detailed and accurate reports to team leaders or technical support to facilitate informed decision-making on resolving product issues.
• Undertake ad-hoc duties as assigned.

Job Requirements:

• Minimum qualification: Nitec in Infocomm or related field.
• Ability to work independently, self-motivated, and diligent.
• Willingness to learn Apple-specific skills, with familiarity in the macOS environment.
• Experience in troubleshooting and repairing Apple products is an advantage.
• Strong analytical and problem-solving abilities.
• Proficiency in written and spoken English is essential.
• Effective communication skills.
• GSX/ATLAS operations experience is good to have.

Job Responsibilities:

• Manage the full recruitment lifecycle for IT positions, including sourcing, screening, interviewing, and onboarding candidates.
• Identify and attract top IT talent through various sourcing methods such as job boards, social media, networking, and referrals.
• Collaborate with hiring managers to understand job requirements, technical skillsets, and team dynamics for each role.
• Develop and post job advertisements on relevant platforms to attract qualified candidates.
• Conduct initial screenings to assess candidates' technical expertise, qualifications, and cultural fit.
• Coordinate and schedule interviews between candidates and hiring teams, ensuring a smooth process.
• Negotiate salary offers and other employment terms with candidates while aligning with company policies.
• Build and maintain a pipeline of qualified IT professionals to address future hiring needs.

Job Requirement:

• Minimum 3 years of experience as an IT recruiter in an in-house or agency setting.
• Proven track record of successfully filling technical roles in areas such as software development, infrastructure, cybersecurity, or cloud technologies.
• Strong understanding of IT roles, technologies, and technical skillsets.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple recruitment projects simultaneously and meet tight deadlines.
• Proficiency in applicant tracking systems (ATS) and sourcing tools (e.g., LinkedIn Recruiter, job boards).
  

Job Duties

• Ensuring a high level of quality in the services and deliverables provided by the company
• Involved in the quality assurance and service level agreement of maintenance projects
• Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
• Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
• Manage and ensure timely delivery of projects
• Liaising with clients to discuss and identify their project requirements
• Evaluate and resolve any discrepancies and problems that arises during project delivery
• Actively engaging customers to find out their level of satisfaction with the services provided
• Initiate processes to improve the service level provided by the company
• Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
• Ensure project output consistently meets requirements and standards

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science or equivalent.
• Preferably at least 3 years of experience in IT Software or related field.
• Certifications in Project Management are advantageous.
• Working knowledge in MS Office, Project Management and Visio.
• Able to handle multiple tasks/projects simultaneously.
• Customer-oriented person with excellent communication skills, both written and verbal.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Job Description

1. Overview of the Company’s IT Infrastructure:

• Team Size: The IT in-charge will support a team of approximately 30–40 employees.
• Key Software: Responsibilities will primarily include managing and troubleshooting: Microsoft Accounts: Including user management and support.
• SharePoint Server: For file storage, collaboration, and VPN access.
• Account Management: Oversee the number of users for both Microsoft and Adobe accounts.
• Equipment Management: Maintain and track IT equipment issued to staff, such as laptops, tablets, and related peripherals.
• Domain Management: Manage company domains, including DNS configurations, SSL certificates, and email domain records (SPF, DKIM, DMARC).
• While not immediately required, the IT in-charge may be sent for training on WESS System (operational software) and Infotech (HR and payroll software) to support these systems if needed in the future.

2. Day-to-Day Responsibilities:

• Provide support for Microsoft software and services, including account setup, troubleshooting, and updates.
• Manage SharePoint server access, monitor usage, and ensure data backups.
• Oversee and manage the number of user accounts for Microsoft and Adobe, ensuring licenses are appropriately allocated.
• Maintain an inventory of IT equipment (e.g., laptops, tablets, and accessories) and manage issuance to employees.
• Configure and maintain domain settings, including DNS records, email-related configurations (SPF, DKIM, DMARC), and subdomains.
• Renew and update SSL/TLS certificates and ensure timely domain renewals.
• Train staff on using Microsoft Teams and other core Microsoft services as needed.

3. Support and Troubleshooting Expectations:

• Employees will submit IT issues via a Google Form, and the IT in-charge is expected to resolve these issues within 3 to 5 working days if related to Microsoft, SharePoint, equipment, or domain configurations.
• Escalate issues outside of their scope (e.g., WESS System or Infotech) to the appropriate vendor or support contact.

4. Key Tools and Technologies:

• Manage and support Microsoft Services (e.g., Microsoft Teams, Office apps, and SharePoint).
• Oversee Adobe Accounts to ensure user access and compliance with license agreements.
• Monitor and maintain SharePoint Server and OpenVPN for secure remote access.
• Use domain registrar tools for DNS management, subdomains, and SSL configurations.

5. Security and Compliance:

• Ensure user accounts for Microsoft and Adobe meet security standards (e.g., password policies, multi-factor authentication).
• Monitor SharePoint backups and maintain readiness for disaster recovery scenarios.
• Secure IT equipment by ensuring proper configurations, access restrictions, and antivirus protections.
• Implement security features for domains, such as domain locking, SSL certificates, and two-factor authentication for domain registrars.

6. Team Training Responsibilities:

• Train staff on Microsoft Teams and other essential Microsoft tools to enhance productivity.
• Develop simple user guides for frequently used processes in Microsoft tools.

7. Performance Metrics:

• Meet the resolution timeline of 3 to 5 working days for reported Microsoft, SharePoint, equipment, or domain-related issues.
• Eoptimal allocation of user accounts for Microsoft and Adobe licenses.
• Maintain high uptime and accessibility for SharePoint server services.
• Ensure all IT equipment is inventoried, tracked, and issued effectively.
• Maintain up-to-date and error-free domain configurations and SSL/TLS certificates.

8. Expected Collaboration:

• Coordinate with department heads for user account requirements, IT equipment requests, and related support.
• Work with external vendors for advanced troubleshooting of SharePoint, Adobe, or domain services.
• Collaborate with management to recommend enhancements to Microsoft tools, SharePoint, IT equipment processes, or domain management strategies.

9. Onboarding and Initial Support:

• The IT in-charge will receive training on WESS System and Infotech software as a contingency for future support needs.
• Initial handover and training will cover current processes for managing Microsoft accounts, SharePoint, Adobe licenses, IT equipment inventory, and domain management.

• Good communication and problem-solving skills
• Excellent interpersonal skills
• Minimum 6 months of experience required as admin
• Dedicated as well as hard working individual with the intercommunication skills to work at all the level of organization.
• Helpful and well-mannered
• Working tirelessly to enable the growth and development of organization that is customer centric and outward-looking.
• Raising of Service Requests, Tracking of SRs, assets and organizational activities
• Maintaining Assets tracking and movement
• Broadcasting of Patches and Scheduled Maintenance
• Logging case and escalating to engineers, Email Transactions
• Issue RSA token and Internet Separation Devices and maintaining the asset inventory of it as well
• Proficient in Microsoft Office applications, Windows VISTA / Windows7/ Windows8

Position Overview
We are seeking an exceptional technology leader to drive strategic digital transformation and technological innovation within our client, a leading infrastructure-centric organisation. This leadership role will report into the board and will steer a strong technology team.

Key Responsibilities:

Strategic Technology Leadership

• Develop and implement comprehensive technology strategy
• Align IT initiatives with overall business objectives
• Lead digital transformation efforts

Technology Innovation

• Identify and evaluate emerging technologies
• Drive innovation across the organization
• Assess technological trends and their potential business impact

Governance and Compliance

• Establish robust IT policies and procedures
• Ensure regulatory compliance
• Develop and maintain cybersecurity frameworks
• Manage technology risk management strategies

Operational Excellence

• Optimize technological infrastructure
• Implement efficient IT systems and processes
• Manage technology budget and resource allocation

Team and Talent Development

• Build and lead high-performance technology teams
• Foster a culture of continuous learning and innovation
• Develop talent management strategies

Stakeholder Management

• Collaborate with executive leadership
• Engage with cross-functional teams
• Manage vendor and technology partner relationships

Qualifications:

Educational Requirements

• Advanced degree in Technology, Computer Science, or related field
• Professional certifications preferred

Professional Experience

• 10-12 years of progressive technology leadership experience
• Proven track record of strategic technology implementation
• Demonstrated ability to drive organizational change
• Solid IT Knowledge in Telecom (OSS/BSS) or Utility or Infrastructure related industries.

Reg No. R1112580
BeathChapman Pte Ltd
Licence no. 16S8112

Rapsodo Inc. is a sports analytics company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing MLB pitchers to increase the efficiency of their breaking balls. Current partners include all 30 MLB teams, MLB, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments.Our IT team assist clients to address their concerns around Confidentiality, Integrity, Availability and Privacy of their technology.

As an IT Intern at Rapsodo, you will have a holistic view of how Technology and Business Integrate, and responsible for a wide range of technologies not limited to systems administration, helpdesk, telephony administration, laptop/desktop computer build-up/replacement etc.

Key Responsibilities:

· Be the 1st level support for inbound email and phone based technical support for on-site and remote employees

· Assist with setting up and configuration of laptop and desktop computers (OS Installations, Software Installs, etc.)

· Assist the team with keeping the hardware inventory up to date

· Develop and update Support Documentation as well as research information for incomplete documents

· Assist the team with developing an IT Security Handbook that includes log reviews, firewall attestation, etc.

· Assist the team with mapping and consolidation of existing IT Security tasks to the requirements of a quality IT Security Programme

· Assist with reviewing and analysing security vulnerabilities to identify false positives

· Assist with conducting server/network/middleware security configuration assessments

· Assist with preparing reports on identified security vulnerabilities and possible recommendations to remediate vulnerabilities

· Work cross-regionally between the Rapsodo Singapore, US, Turkey & Japan offices

Skills & Requirements:

· Absolute professionalism and discretion required due to exposure to confidential information

· Pro-active, organized, and meticulous

· Able to work independently in a fast-paced environment

· Strong aptitude to learn and contribute

· Possess strong analytical, problem solving, and interpersonal skills

· Excellent written and oral communication skills to present ideas and results to technical and non-technical audiences

· Being handy with gadgets and having experience building your own PC is a plus

· Diploma in Information Technology, Cyber Security, or any related discipline

RESPONSIBILITIES

Specific responsibilities for this role include:

• Supporting the running, administration, update, and documentation of Care Corner's IT environment, such as but not limited to, PCs & peripherals, network, Microsoft 365, Azure, Entra, Intune, cloud backup solutions and Salesforce.
• Assisting with the monitoring and follow-up of system resources and alerts, including site availability, vulnerabilities and DNS records, and also Helpdesk tickets & reports.
• Managing projects, such as relocation or upgrade of office networks, and migration of telephony systems.
• Assisting with the research, development, troubleshooting and maintenance of low-code/no-code applications such as Power Automate & PowerBI.
• Assisting with non-technical activities, such as IT sourcing and procurement, vendor management, project and system documentation, user training, policy enforcement, contract, license and subscription management, billing, and IT asset management.
• Undertaking any other technical or non-technical activities that may be required from time to time.

REQUIREMENTS

• Tertiary qualification in information technology or equivalent together with relevant experience in network and system administration and support, especially on Microsoft 365 & related applications, and Salesforce.
• A positive attitude & enthusiasm towards problem-solving, research, learning and application of knowledge.
• Meticulous, proactive and timely in above-mentioned responsibilities.
• Excellent team-worker, yet independent in troubleshooting issues and/or finding/proposing solutions.

(Location - Changi), EAST REGION

Position Overview

Assist in managing Infrastructure and IT Security related, for Regional Office (South Asia Ocean Region).

Responsibilities

• Support the Regional Cloud Infrastructure hosting all the Critical Regional Business Solutions.

• Support Cloud Consolidation and Integration to Common Cloud for the Region.

• Plan, Design and Setup adequate Infrastructure for Operation Companies (OPCOs) to connect to Global and Regional Solutions.

• Support various Regional IT Infra projects, with primarily focus on Infrastructure, Elimination of Legacy hosted Infra.

• Support SD-WAN and other Infra Initiatives for the Region.

• Work closely with Global / Regional / Country IT teams to implement & Support Global IT Security Initiatives

• Manage other duties as assigned for Automation of Patch Management (Using Manage Engine), for GSOC, implementing Multi-Factor Authentication (MFA), Zscaler, Rapid 7 (Vulnerability Management), Trend Micro EDR and Others.

• Supporting initiatives advised by Global Security Audit (GSA) teams, resulting in overall improvement of IT Security Posture for the region.

• Assist in Documentation of IT Section Policies.

• Regular PDCA and follow up with Countries, to ensure Adherence for the above Initiatives.

Requirements & Qualifications

• Minimum Bachelor’s degree in IT or related field.

• Minimum 5 to 7 years In-Depth experience in Handling IT Infrastructure & IT Security at a Regional Level.

• Business driven with a Strong understanding of Prevalent / Current IT infrastructure and IT Security Solutions.

• Infrastructure Management and IT Security Skills.

• Cloud Solution Skills with a Must have experience to handle a regional Cloud Setup using AZURE.

• Understanding of relevant technology requirements required to handle the Responsibilities mentioned above.

• Strong Project Management Skills.

• Proven strength in strategic and conceptual thinking and design, implementation, and execution of strategies.

• Strong problem-solving and Co-ordination skills.

• Strong Vendor Management Skills.

• Good verbal and written communication skills.

• Proficient in Microsoft O365 Tools (Word, Excel, PPT and Others)

• Business travelling may be required for this position.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

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EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

· ITC Help Desk Specialist (Microsoft)

· Have 1 year of working experience

· Must be familiar with level support with tickets and resolving issues accordingly

· Familiar with Service support Matric as well as the Severity of the service level and resolve them accordingly

· Have working experience in windows 10/11, Microsoft Office suite

· Have experience working with Microsoft Active Directory, or Exchange preferred

· Familiar with handling user enquiries, creating and deleting accounts, and grant and deleting access permission.

· Must be a Fast learner, adaptable and able to work independently

• Develop and implement IT strategies, policies, and procedures aligned with the organization’s goals and objectives.
• Identify technology trends and emerging solutions to enhance operational efficiency, productivity, and innovation.
• Collaborate with senior management to define IT budget, priorities, and resource allocation.
• Oversee the design, implementation, and maintenance of the organization’s IT infrastructure, including networks, servers, storage, and hardware.
  Ensure the availability, performance, and security of IT systems and services through proactive monitoring, maintenance, and upgrades.
  Manage relationships with external vendors and service providers to support infrastructure needs and resolve technical issues.
• Supervise a team of system administrators and support technicians to provide technical assistance, troubleshooting, and user support.
• Implement and maintain IT service desk processes and tools to facilitate incident management, ticketing, and resolution tracking.
• Develop and enforce IT security policies, procedures, and access controls to protect against cybersecurity threats and data breaches.
• Coordinate software development projects, including requirements gathering, design, development, testing, and deployment.
• Evaluate and integrate software applications, platforms, and tools to meet business requirements and improve operational efficiency.
• Ensure compatibility, interoperability, and scalability of IT systems and applications across the organization.