Overview:
Provide system and network administration support to ensure a reliable platform for all IT business applications. Responsibilities include ensuring the efficient performance of server hardware, operating systems, networks, cabling, communication systems, and overall IT infrastructure.

Job Functions:

• Deliver Level 2 IT infrastructure support for servers, network equipment, backups, UPS, server room equipment, and peripherals, including implementation, patching, installation, and configuration.
• Administer, maintain, and manage computer systems, including operating systems and communication systems.
• Maintain documentation for security, service records, hardware, software, and IT infrastructure.
• Track, document, and resolve issues in a timely manner.
• Support and manage end-user accounts, ensuring proper rights, security settings, and group access.
• Ensure data integrity by managing daily backups and performing restores when needed.
• Periodically update and manage IT asset records.
• Maintain and support hardware, software, and operating systems aligned with corporate goals and IT policies.Includes installing and upgrading server hardware and software.
  
• Conduct regular maintenance, audits, and compliance checks for servers, UPS, and network equipment.
• Liaise with outsourced vendors for remote application support and Move-Add-Change requests.
• Implement and enforce computer and information security procedures and standards.
• Apply periodic updates to servers and network devices, ensuring security patches and firmware are current.
• Conduct quarterly audits and preventive maintenance for servers, networks, and UPS.
• Adhere to internal Operational Level Agreements (OLAs) and other deliverables.
• Maintain comprehensive documentation.
• Perform additional tasks as assigned by the Manager.

Interaction:

• Collaborate with end-users and technical support personnel within the organization and headquarters.

Job Specifications:

• Diploma or degree in Computer Studies, Networking, or Communications with a minimum of 5 years of IT industry experience.
• A reliable, responsible team player with strong initiative and diligence.

Skills and Experience:

• At least 3 years of hands-on experience with:Administering Windows Active Directory, Windows Servers, DNS, Office 365 Administration, MS Azure, and related systems.
  
• At least 2 years of hands-on experience with:Maintaining and troubleshooting network equipment, VPNs, and wireless access points.
  Managing and configuring Hyper-V, Microsoft Authenticator, SharePoint, and related systems.
  Virtualization technologies, including VMware and Hyper-V.
  
• Strong knowledge of ITIL processes, particularly Incident Management, Problem Management, and Change Management.
• Certifications preferred:MCSA or MSCE.
  CCNA or equivalent network management certifications.
  

Job Description:

Involved in developing an organization’s multi-channel communication strategies in Singapore:

• Developing Web application and implements the most efficient and cost-effective solutions.
• Design, develop, maintain, e-commence and data analytic platforms and interface complex web application using ASP.NET, PHP, HTML, CSS, XML, JavaScript, Magento framework, Bootstrap, Web services and other scripting/programming languages in the design and implementation of web application projects.
• Supporting e-store development and ERP system, back-end technical support and digital marketing operations.
• Supporting technical issue of website Domain, Server Monitoring, Software Installations, Back-Up and Restore, Security setup and SSL on Linux server reliable with Web Hosting companies.
• Setting up of Mobile responsive and secured websites.
• Provide recommendations, keyword research and content development- SEO and SEM campaigns, Google Adwords- tracking and data analytics.
• Administer search engine programs (XML sitemaps, shopping feeds, webmaster tools) for purposes of diagnostic reporting on client projects.
• To work in Singapore company with an IT Team.
• Other ad-hoc duties as assigned.

Requirements:

• Min. Diploma in Web Development or equivalent.
• Experiences in .net (Visual Studio), C#, ASP.net (Web development), Ms SQL 2008/2012, Full SDLC.
• Experience in ERP (Finance, SD, MM, WMS, etc) system concepts and application development.
• Those who have experience in Qlik View, c-panel, Magentos, PHP, Mobile Apps will be an added advantage.
• Proficiency in Photoshop CS 6.0 and video-making/editing software.
• Good command of English.

Interested candidates, do send your resume to [email protected]. ONLY shortlisted candidates will be notified through email for an interview.

Job requirements:

1. Technical Skills

• Knowledge of operating systems (Windows, Linux, macOS)
• Experience with networking (DNS, DHCP, VPNs, routing, firewalls)
• Proficiency in server management (file servers, database servers)
• Expertise in virtualization and cloud technologies (VMware, Microsoft Azure)
• Backup and disaster recovery strategies
• System monitoring and performance tuning

2. Security and Compliance

• Security best practices (firewalls, antivirus, encryption, access control)
• Understanding of data protection regulations (GDPR, etc.)
• Experience with patch management and vulnerability assessment

3. Troubleshooting and Support

• Incident response and problem-solving skills
• Helpdesk or user support experience
• Ability to diagnose and resolve hardware/software issues

4. Automation and Scripting

• Scripting skills for system management tasks (PowerShell, Bash)
• Familiarity with automation tools (Power Automate, P)

5. Documentation and Reporting

• Ability to create and maintain system documentation
• Report generation for performance, security, and usage metrics

6. Collaboration and Communication

• Experience working with cross-functional teams
• Ability to work closely with IT team members from other locations
• Experience with team management
• Ability to work closely with IT team members from other locations
• Effective communication with non-technical stakeholders

7. Project Management and Planning

• Ability to handle infrastructure upgrades and migrations
• Experience with planning and executing IT projects

8. Certifications

• Relevant certifications (Microsoft, Cisco, AWS, etc.)

9. Experience in IT Infrastructure Management

• Familiarity with managing and maintaining a site’s IT infrastructure
• Knowledge of industry-standard tools for monitoring and managing systems

10. Adaptability and Learning

• Willingness to stay current with evolving technologies
• Flexibility in adapting to new systems or processes

Qualification requirements:

1. Bachelor's Degree (preferred, but not mandatory):

• Computer Science
• Information Technology (IT)
• Information Systems
• Network Engineering
• Cybersecurity (optional but beneficial)

2. Alternative Qualifications:

• Diploma in a related field (e.g., IT support, network administration)
• Technical Certifications (in lieu of formal degrees, or as an addition):
  • Microsoft Certified: Windows Server, Azure, etc.
  • Cisco Certified Network Associate (CCNA)

3. Relevant Work Experience (practical hands-on experience):

• Minimum of 5 years of experience in IT support, system administration, or a related field

We are looking for a detail-oriented and proactive IT Engineer to join our team. In this role, you will be responsible for managing and enhancing our IT infrastructure and applications. You will handle operational tasks ranging from deployment to security management, ensuring that our systems are efficient, secure and reliable.

Responsibilities includes but are not limited to:

· Managing and executing operational tasks relating to IT infrastructure, systems and applications.

· Performing deployment activities, including software installation, configuration changes, and system updates/patches.

· Ensuring the security and stability of IT systems by applying patches, security updates, and conducting vulnerability assessments.

· Monitoring system performance, troubleshoot issues, and provide timely resolution to minimize downtime and maintain optimal system functionality.

· Collaborating with cross-functional teams to identify and implement process improvements and automation strategies.

· Maintaining documentation of system configurations, procedures, and troubleshooting steps.

Requirements:

· Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

· Proven experience in IT operations, systems administration, or a similar role.

· Strong knowledge of operating systems (e.g., Windows, Linux), network protocols, and server hardware.

· Understanding of security principles and best practices, including patch management and vulnerability assessment.

· Proficiency in scripting languages (e.g., PowerShell, Python, Bash) to automate tasks and streamline operations.

· Ability to assist with troubleshooting issues and propose resolutions.

· Good communication skills, with the ability to collaborate effectively with technical stakeholders.

· Strong attention to detail.

Be a part of a revolutionary change - find your future in our future

At PMI, we’ve chosen to do something incredible. We’re transforming our business to deliver a smoke-free future. We're disrupting our company from the inside out. Our transformation is redefining every area of our business. From where and how we make and sell our products—to how we engage our consumers and society.

To support this vision, PMI is evolving into a science and technology-based, consumer-facing, multi-category company—and Information Technology (IT) is a vital partner in helping to lead the way. As we accelerate PMI's vision, we get to dream big too.

With unique and transformative IT projects matching all levels of skill and ambition, we've taken on the spirit of a start-up, with the freedom to craft and define our digital future, but with the support and scope of a vast global business.

YOUR DAY TO DAY

You will support the design, build and deployment of IT Solutions and IT processes. Engage with stakeholders to understand current and future business requirements and their impact on the IT landscape.

You will…

• Understand the IT Service delivery model, IT processes and IT portfolio of solutions.
• Provide guidance to customers to enable them in executing their strategic plans through the application of relevant principles, practices, standards, processes and tools within assigned scope.
• Support in the design, build and deployment of IT solutions or IT processes and/or delivery of IT services by working closely with relevant functional teams (internal and external), in line with the annual and long range plans.
• Create and maintain systems/services documentations, training programs/materials, operating manuals within assigned scope.
• Adhere to relevant principles, practices, procedures and standards in order to achieve quality and compliance of solution and services.
• Collaborate and share knowledge and intelligence with colleagues in IT and other functions, on matters such as applicable principles, practices, standards, procedures and guidelines, efficient use of tools and technologies

Who we’re looking for

• University degree (Information Systems, Engineering, Business Administration or equivalent) with additional certificates, degrees or experience in IT
• 2-4 years of experience in Information Technology or Business Function
• Experience in multinational Co.
• Experience in Project Management and Service Management
• Net, MSSQL basic queries and administration, SalesForce, PowerBI are preferred but not mandatory
• Ultimately, personality means more to us than skills. If you have the passion and mindset, we’d urge you to apply: we will help you develop the skills.

WHY SHOULD YOU JOIN US?

At PMI IT, we believe success to be fuelled by our employees, depended on them coming to work every single day with a sense of purpose and an appetite for challenge. We are a people first organisation committed to empowering you to take risks, grow and explore. Here’s what sets us apart:

• We’re redefining the big picture of well-being and personal development. We seek the best professionals but recognize them as parents, caregivers, family, and community members. We look after each other and care for our people, so wherever you join us around the world, we’re committed to providing the type of benefits only a company like PMI can offer
• Being the fastest learning IT organization in the world is core to our culture, so we invest significantly in developing our people. From mentoring to technical certifications, stretch roles, soft skills development, and executive education, we help our people develop the skills they need to do their best work and create their own unique impact.
• At PMI IT, we believe diversity and inclusiveness are essential to every industry. We’re proud that our culture is built upon strong corporate values, a foundation of respect and belonging, and a commitment to diversity and inclusion that welcomes a variety of skill sets, backgrounds, and experiences.
• We see digital technology as disruptive, and possibilities as endless. Our teams work with innovative technologies such as Cloud, APIs, IoT and AI, supported by management practices and principles such as Agile, Design Thinking, and Product Management.
• Every single IT member is part of our Transformation journey. Join us and pursue your ambitions – our staggering size and scale provides endless opportunities to progress. If our culture and mindset resonate with you, we look forward to receiving your application and getting to know you.
• Together, let’s deliver a smoke free future.

IT Engineer's Job Description

• Monitoring, support, and maintenance and documentation of the CIM systems
• Design, develop, maintenance and continuous improvements of assigned CIM applications and components
• Provide Level 2 & 3 supports for the proper operation of Production lines

IT Engineer's Requirements:

• Degree in Computer Science, Computer Engineering or related fields. Diploma with relevant experience will be considered
• Min 2 years of experience CIM with High Automation, MES and SECS/GEMS
• Knowledge of basic SQL in Oracle and Java
• Experience in Tibco (TIB / RV) / high technology manufacturing environment is an advantage
• A good team player with good communication skills and able to work independently

Job Responsibilities & Duties

• Screen candidates by reviewing resumes
• Coordinate & follow-up the overall interview, selection, and closing process
• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations
• support the operation of the Technical Training department by assisting with administrative tasks, coordinating

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Working Experience And Skill Requirement IT Programmer

a. Must be able to speak and write English proficiently;

b. Have at least three (3) years' post graduate experience working with Personal computers or compatibles;

c. Have at least three (3) years' post graduate experience using MS OS such as Windows 7 or higher and Microsoft Outlook;

d. Able to conduct unit, module, functional and volume testing; to analyze test results and to take corrective action.

For Java Requirement

The Programmer shall be required to:

a. Have three (3) years’ experience, within the past four (4) year’s timeframe, in each of the programming skills: - JSP,

- Servlet,

- Java Bean,

- Java Script,

- Session management

- JDBC, SQL

b. Have two (2) years’ experience, within the past three (3) year’s timeframe, in coding programs using each of the skills:

- HTML 5

- XHTML

- AJAX

- Web Services (REST API)

- JSON

- Java Server Faces

- EJB (session, entity & message, Service Locator, Business Delegate, Data Transfer Object, Data Access Object),

c. Preferably have hands on experience on the following: - IBM RAD9.0 or above or Eclipse or equivalent

- Portal and Portlet development

- n-Tier Architecture

- Java Web Security/LDAP

- JEE Security

- JEE Transaction

- XML

- Web Services (SOAP)

- JNDI

- UML diagrams

- Secure coding to prevent application vulnerabilities (for eg. Cross-site scripting; Injection vulnerability flaws such as SQL injection, command injection; Race conditions; Improper error / exception handling, etc)

The Programmers shall be required to:

i. Code, modify, test, correct and document new and existing programs using assigned languages, tools and coding conventions;

ii. Prepare and document test data;

iii. Prepare and set up testing and production environment;

iv. Prepare and maintain program and system documentation;

v. Assist in establishing file structures and processing logic requirements;

vi. Produce deliverables according to group standards and procedures;

vii. Assist Project Leaders in the study and design of application systems and work coordination, project management and user training work;

viii. Troubleshooting and supporting end-users in the implementation and maintenance of application systems;

ix. Train other contract programmers in the relevant skills;

x. Participate in Disaster Recovery activities eg simulation exercise at Disaster Recovery sites;

xi. Learn / pick up new programming skills related to System Development and Maintenance as assigned by the supervisors;

xii. Any other tasks related to System Development and Maintenance as assigned by the supervisors.

Working Experience And Skill Requirement IT Programmer

a. Must be able to speak and write English proficiently;

b. Have at least three (3) years' post graduate experience working with Personal computers or compatibles;

c. Have at least three (3) years' post graduate experience using MS OS such as Windows 7 or higher and Microsoft Outlook;

d. Able to conduct unit, module, functional and volume testing; to analyze test results and to take corrective action.

For Java Requirement

The Programmer shall be required to:

a. Have three (3) years’ experience, within the past four (4) year’s timeframe, in each of the programming skills: - JSP,

- Servlet,

- Java Bean,

- Java Script,

- Session management

- JDBC, SQL

b. Have two (2) years’ experience, within the past three (3) year’s timeframe, in coding programs using each of the skills:

- HTML 5

- XHTML

- AJAX

- Web Services (REST API)

- JSON

- Java Server Faces

- EJB (session, entity & message, Service Locator, Business Delegate, Data Transfer Object, Data Access Object),

c. Preferably have hands on experience on the following: - IBM RAD9.0 or above or Eclipse or equivalent

- Portal and Portlet development

- n-Tier Architecture

- Java Web Security/LDAP

- JEE Security

- JEE Transaction

- XML

- Web Services (SOAP)

- JNDI

- UML diagrams

- Secure coding to prevent application vulnerabilities (for eg. Cross-site scripting; Injection vulnerability flaws such as SQL injection, command injection; Race conditions; Improper error / exception handling, etc)

The Programmers shall be required to:

i. Code, modify, test, correct and document new and existing programs using assigned languages, tools and coding conventions;

ii. Prepare and document test data;

iii. Prepare and set up testing and production environment;

iv. Prepare and maintain program and system documentation;

v. Assist in establishing file structures and processing logic requirements;

vi. Produce deliverables according to group standards and procedures;

vii. Assist Project Leaders in the study and design of application systems and work coordination, project management and user training work;

viii. Troubleshooting and supporting end-users in the implementation and maintenance of application systems;

ix. Train other contract programmers in the relevant skills;

x. Participate in Disaster Recovery activities eg simulation exercise at Disaster Recovery sites;

xi. Learn / pick up new programming skills related to System Development and Maintenance as assigned by the supervisors;

xii. Any other tasks related to System Development and Maintenance as assigned by the supervisors.

Responsibilities:

• Responsible to support the BAU Operation of the Financial Market Data system.
• Monitoring the Market Data infrastructure. Managing L2 support – Systems alerts, data integrity, systems connectivity, and vendor issues.
• Diagnosis, research and resolution of the issues
• Create and implement Change Management cases
• Take part in Software Release Management
• Update Knowledge base, run-books, scripts, ITRS rules
• Engage and provide user support for all matters related to Financial Market Data system.

Requirement:

• Bachelor's degree in Computer Science, Information Technology, or any related field of study
• At least 6 years of L2 technical and systems support experience on Financial Markets Data Systems, with hands-on experience in Geneos ITRS (a must).
• At least 10 years in Linux systems & Networking (Routing, Switching & troubleshooting) to manage the project load.
• At least 3 years working experience in ServiceNow tool is must to automate workflows.
• Proficient in Knime and Looker Studio modules is must. Prior Experience in adding data source to looker studio.
• Hands-on experience in RTDS, Exegy, DACS
• Excellent reading and speaking skills in English and Korean language as the role will need to interact with Korean speaking customers and vendors.

Job Description

• Work closely with external IT vendor, coordinating and supervising all IT related services and work done by external vendors.
• Maintaining and troubleshooting computer systems and network, including cybersecurity.
• Installing and configuring new hardware and application software.
• Conduct applications training for internal stakeholders.
• Tracking and managing IT related problems and issues.
• Address any issues related to ICT security, performance, and applications availability.

Qualifications

• 2+ year work experience with a Diploma/Degree in Computer Science, Information System or equivalent.
• Experience in Microsoft 365 platform. Experience in Microsoft Power Platform is an added advantage.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent analytical problem-solving and critical thinking skills.
• Service oriented and positive working attitude
• Team player, proactive and willing to learn new technologies

• Provide user support on desktops, printers and network and IT Security related issues.
• Perform daily end of day processing and ensure backup of servers performed successfully.
• Monitor and take necessary action on SIEM alerts from all servers and devices.
• Monitor vulnerability reports and patch the servers, PCs and Security Devices as recommended by the ISO.
• Maintain hardware & software inventory and manage maintenance support with vendors.
• Actively prepare and participate in the annual DR exercise.
• Maintaining Windows GPO on Windows 2019/2022 servers and SQL administration.
• Other ad-hoc tasks assigned by Head of IT.

Working Experience And Skill Requirement IT Programmer

a. Must be able to speak and write English proficiently;

b. Have at least three (3) years' post graduate experience working with Personal computers or compatibles;

c. Have at least three (3) years' post graduate experience using MS OS such as Windows 7 or higher and Microsoft Outlook;

d. Able to conduct unit, module, functional and volume testing; to analyze test results and to take corrective action.

For Java Requirement

The Programmer shall be required to:

a. Have three (3) years’ experience, within the past four (4) year’s timeframe, in each of the programming skills: - JSP,

- Servlet,

- Java Bean,

- Java Script,

- Session management

- JDBC, SQL

b. Have two (2) years’ experience, within the past three (3) year’s timeframe, in coding programs using each of the skills:

- HTML 5

- XHTML

- AJAX

- Web Services (REST API)

- JSON

- Java Server Faces

- EJB (session, entity & message, Service Locator, Business Delegate, Data Transfer Object, Data Access Object),

c. Preferably have hands on experience on the following: - IBM RAD9.0 or above or Eclipse or equivalent

- Portal and Portlet development

- n-Tier Architecture

- Java Web Security/LDAP

- JEE Security

- JEE Transaction

- XML

- Web Services (SOAP)

- JNDI

- UML diagrams

- Secure coding to prevent application vulnerabilities (for eg. Cross-site scripting; Injection vulnerability flaws such as SQL injection, command injection; Race conditions; Improper error / exception handling, etc)

The Programmers shall be required to:

i. Code, modify, test, correct and document new and existing programs using assigned languages, tools and coding conventions;

ii. Prepare and document test data;

iii. Prepare and set up testing and production environment;

iv. Prepare and maintain program and system documentation;

v. Assist in establishing file structures and processing logic requirements;

vi. Produce deliverables according to group standards and procedures;

vii. Assist Project Leaders in the study and design of application systems and work coordination, project management and user training work;

viii. Troubleshooting and supporting end-users in the implementation and maintenance of application systems;

ix. Train other contract programmers in the relevant skills;

x. Participate in Disaster Recovery activities eg simulation exercise at Disaster Recovery sites;

xi. Learn / pick up new programming skills related to System Development and Maintenance as assigned by the supervisors;

xii. Any other tasks related to System Development and Maintenance as assigned by the supervisors.

Job Description

· Provisioning and configure devices

· Installation and upgrading of software / patches

· Perform asset management & update asset records

· Setting up/tearing down of computers

· Updating to the latest windows and programs

· Conduct testing all on devices and systems

· Carrying out re-installation (cloning) of desktop images

· May be assigned with other IT related tasks

Job Requirement

o Nitec in any field

o No experience needed

o Team player

o Good communications and inter-personal skills

• Inventory management for all e-shop portals, including virtual inventory process during presales and major launches.
• Validate daily online fraud reports and document verifications.
• Manage escalations and work with cross department on customer related issue resolution
• Manage and flag trending incidents on Shopify and RRP to ensure all cases are closed with resolution to customers, and incident logged on systems.
• Manual callback to customers and order firing for issues arising from online sales.
• Manual intervention of orders e.g. stuck orders, orders that failed, MNP rejections.

Requirements

• Minimum GCE "O" / "A" Levels / Diploma
• Excellent interpersonal and communication skills
• Patient and good team player
• On-job-training will be provided

Responsibilities:
• Undertake hands-on troubleshooting and maintenance, including software installation and upgrades, hardware setup, mobile device management, file backups, and application configuration.
• Take ownership of and drive issues to resolution, including the escalation to specialized resources within the broader IT organization, remaining engaged until the matter is resolved.
• Deliver Tier 2 technical support for client facilities, encompassing video and audio conferencing services.
• Lead, coordinate, and partake in improvements related to the on-site IT environment.
• Advocate for the organization's information security management system, assisting customers to work efficiently within the ISMS framework.
• Validate fixes to ensure the successful resolution of problems.
• Conduct follow-ups with customers after issue resolution.
• Evaluate documented solutions and analyze trends to prevent future problems.
• Manage customer inquiries via phone and email in a polite manner.
• Establish rapport with customers.
• Perform preventative maintenance, including the inspection and cleaning of workstations, printers, and peripherals.
• Prioritize and escalate issues as needed.
• Record, track, and document problem-solving processes, including both successful and unsuccessful decisions and actions taken until final resolution.
• Utilize diagnostic utilities to aid in troubleshooting, accessing software updates, drivers, knowledge bases, and online resources to facilitate problem resolution.
• Continuously develop the skills required for the role.
• Act as a backup for the IT Support Technician when necessary.
• Serve as the lead Audio Visual Subject Matter Expert (SME) for on-site and remote meetings and events as requested.
• Operate and maintain AV equipment for live meetings and events.
• Provide support and demonstrate expertise in online webinar tools and applications.

Qualifications/Experience:
• 3 to 5 years of experience in computer science, information sciences, or a related field.
• Microsoft MCP certification preferred or equivalent certification.
• Profound knowledge of computer hardware, particularly Dell workstations and laptops.
• Proficiency with Microsoft Windows.
• Extensive experience in providing support for Microsoft Office applications.
• Demonstrated ability to work within Service Level Agreements and a Service Desk framework.
• Experience collaborating within a team-oriented environment.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected].

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1875348 (Tewari Priyanka)

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