Helpdesk or (Outsourced) – End-User Support

Working hours: Monday to Friday, 9:00 AM - 6:30 PM.

Responsibilities:

• Oversee maintenance, set-up, installation/re-installation, relocation and migration of IT peripherals.
• Provide support for hardware, software, and peripheral devices, including upgrades and patches.
• Onsite & remote support for clients/end-users on IT-related requests
• Diagnose and able to resolve technical issues related to desktops, laptops, and printers.
• Ensure issues are addressed and resolved in a timely manner.
• Assist in configuring and setting up new employee workstations
• Manage software administration (e.g. Microsoft 365), including password resets and account management.

Requirements:

• Minimum ITE / Diploma in IT or equivalent.
• Fresh graduate are welcomed to apply.
• Able to deliver IT support to in a end-user environment.
• Excellent verbal and written communication skills, with a strong focus on customer service.
• Take initiative and able to work in a fast-paced environment, independently and also as part of a team.
• Open to help out after office hours (OT) depending on projects

Harnessing the Power of Data, Together.

The world's leading enterprises are using Solace's event streaming and management platform to transform their organizations by harnessing the power of events.

The more quickly an enterprise can get information about events to where it needs to be, the more effectively a business can react to opportunities and improve the customer experience. That's where an event broker (modern messaging-oriented-middleware) comes in.

Help Us, Help Them, Help You.

By joining our first-class team, you will be helping leading enterprises, including common household brands we all know and love, reach their full potential in this real-time, digital world.

The next time you drive a luxury vehicle, do some online banking, fly in a plane, or order some furniture online, you could be getting a better experience as a direct result of our technology, and your hard work. Wouldn't that be great!?

The Ideal Candidate:

Solace is seeking an enthusiastic, personable candidate to join our Singapore based team. Our team is responsible for troubleshooting and solving a broad range of technical problems for Solace’s global customer base. We pride ourselves on providing world class service to ensure our customers succeed with Solace. As a member of the Solace Support team, you will take ownership of issues, using your product expertise to assist customers in isolating faults and identifying the root cause of issues. You will be the interface between our customers and our development team, helping to ensure product defects are resolved in a timely fashion.

This is a highly technical position. You must be excited by technology, an independent learner and eager to stay up to date in a rapidly evolving environment. The candidate must be highly focused on providing exceptional service to our customers and partners. You will be working alongside some of the best coder/infrastructure engineer/hackers turned support specialists in the industry. Ex-developers looking for more customer facing exposure are highly welcomed.

Required Skills:

• At least 10 years’ experience in a technical role (software development, technical support, QA etc.)
• 8+ years working with Solace technology
• Programming experience in at least one of: Java, C, or .NET
• Excellent English communication skills, both written and verbal
• Strong personal commitment to quality and customer service
• Ability to take initiative in a dynamic working environment.
• Willing to provide 24x7 off-hours telephone support approximately one week per month
• Legally able to work in Singapore

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

Job Description:
We are seeking a reliable and detail-oriented individual to manage operations at a recreational facility. The role involves overseeing counter operations, maintaining facilities and equipment, managing facility bookings, handling inventory, and ensuring smooth day-to-day operations. You will liaise with various departments to address maintenance needs, provide excellent customer service, and uphold operational standards.

Key Responsibilities:

• Open and close facilities during operating hours (Mon–Fri: 9am–9pm; Sat: 9am–7pm). - shift will be assigned
• Handle inquiries from users while adhering to service guidelines.
• Conduct weekly facility and equipment checks, arrange maintenance, and ensure cleanliness.
• Manage facility bookings and prepare facilities for scheduled use.
• Maintain accurate inventory records, conduct stock checks, and replenish items as needed.
• Report faults promptly and liaise with contractors for repairs.

Requirements:

• Preferably experience in facilities management, customer service, or related fields.
• Ability to work independently and handle physical tasks (e.g., moving equipment).
• Good communication and interpersonal skills.

Cyber Security Support

Network Security Support - knowledge

Network Solutions - Symantec

KEY ROLES AND RESPONSIBILITIES

• Perform Network Security operations.

• Responsible for installation/configuration/upgrade of security infrastructure (Firewalls).

• Prepare documentation for security technical standards, standard operational procedures, and hardening standards.

• Coordinate and implement appropriate technical security systems.

• Monitor, analyse, respond and resolve security incidents, conduct investigative procedures and implement corrective measures.

QUALIFICATIONS & EXPERIENCE

• Degree in Computer Science / Engineering or its equivalent.

• Knowledgeable in Network Security, Cyber Security in the operational environment.

• Expertise across a variety of security products including firewalls

• Must have experience in Firewalls management and migrations of Firewalls.

• Must have experience in network operational support.

Mon to Fri 8.30am - 6pm

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry

Job Description

• Skilled helpdesk support engineer with good problem solving and troubleshooting skills.
• Diploma is CS or IT related min 2 years experience
• ⁠At least 2 years IT support experience
• Carry out simple reporting and help desk data analytics
• Proficient in Personal Desktop, browsers and MS office suite
• ⁠Positive work attitude is key and strong customer etiquette.

EA Number: 11C4879

JOB OVERVIEW

We are looking for a Technical Support Programmer who is passionate and responsible to join our Car Park Technical Support team. The candidate should be someone who enjoys challenges, hands-on work and problem-solving. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

· To upkeep and perform system maintenance of security and parking systems, and provide day-to-day system/technical support to users on all system related enquiries.

· Assist in resolving software related technical issues with customers, contractors and vendors.

· Able to provide necessary training to teammates and end-users.

· Assist in project implementation and enhancement work of security and car park systems including preparation and updating of application software.

· Work closely with the Field Support and Customer Support team both onsite and remotely.

QUALIFICATIONS AND REQUIREMENTS

· Bachelor’s degree in Computer Science/Engineering or related field with a minimum of 2 years relevant working experience preferred.

· Degrees from related fields and experienced candidates will also be considered.

· Must have proven experience with C#, Visual Studio, IIS, SQL, web services, CSS, AJAX, Javascript, XML etc.

· Strong understanding of SQL databases, writing and optimizing queries.

· Good and positive working attitude

· Willing to learn and pick up new skills.

· Able to handle pressure and work with tight deadlines.

· Able to work well individually and in a team.

· Self motivated, with a sense of ownership

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

Job Scope:

• Provide troubleshooting and technical assistance for automation systems and software
• Monitor and maintain automation systems to ensure optimal performance and reliability
• Create and update technical documentation, including user manuals and support guides
• Collaborate with engineering teams to implement system improvements and upgrades
• Conduct training sessions for users on automation tools and systems
• Manage and resolve incidents related to automation processes
• Analyze system performance data to identify areas for improvement
• Ensure compliance with industry standards and regulations
• Assist in testing new automation solutions and technologies before deployment

Requirements:

• Diploma in Electrical Engineering/Computer Engineering from a recognized local polytechnics
• Relevant site co-ordination experience in LTA/SMRT projects with WSH Safety Co-Ordinator Level B certification.
• Strong interpersonal skill with a positive attitude.
• A team player who is confident to lead, supervise and assist the various Project Manager in all sites related activities.
• A multitasker who thrives in a fast-paced environment with tight project schedule.
• Confident in communicating with LTA/SMRT and various SWC.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Requirement - Advanced Response Center (Tier 1)

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. An ARC typically employs highly trained and specialized agents who are knowledgeable about the product or service being supported. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose.

ARC Tier 1 is the first line of technical support.

This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non- technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

· Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)

o 1st level troubleshooting of in supported systems

i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

o Security event monitoring

o Server and network availability and performance monitoring

o Password reset and unlock

o Perform log & route [to higher tier or Resolver Team(s)]

· Record and manage all transactions/ cases in Service Management System

· Broadcast notifications to the relevant parties

· Provide timely status update, follow up on cases escalated until closure within the service level agreement.

Ensure daily tasks are executed according to the Standard Operation Procedure

Job Description

• Industry/ Organization Type: Cargo & Container Leasing
• Position Title: Client Support Representative
• Working Location: Bugis
• Working Hours: 5 days (Monday to Friday 8.30 AM – 5.30 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Coordinate and communicate with the Regional Sales Manager about existing clients and prospects in such a way as to ensure optimal support, both internally and externally.
• Provide information by telephone to clients about business opportunities and lease options.
• Assist with providing rate indications to customers as support in such a way as to ensure the timely and proper provision of proposals.
• Assist in the preparation of lease proposals for potential customers.
• Draft proposals and apply the predetermined price structure, providing an explanation upon request.
• Prepare and send lease contracts for tank containers to existing clients within the scope of agreed framework contracts, and process accepted proposals in the system.
• Maintain proper document filings - hardcopy contracts, lease amendments, related documents, etc.
• Compile the Exposure Reports, Bi-weekly Off-hire Forecast Summary, and monthly activity report.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma in Engineering, Administration, Facility Management or equivalent
• Has a minimum of 1-2 years of relevant working experience
• Prior working experience in the tank container industry would be an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68109 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Marine Product Service Provider
• Position Title: Sales Support Coordinator
• Working Location: West – Tuas Link (Walking distance)
• Working Hours: 5 days (Monday to Friday: 8 am-5 pm)
• Salary Package: Up to SGD 3200 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Involve in the preparation of proposals, ensuring coordination and timely follow-ups on offers.
• Oversee and coordinate the timely and efficient fulfillment of orders, including the arrangement of delivery schedules.
• Accurately record all transactions and data entries in the system, and ensure proper filing of all related documents.
• Address customer queries and deliver comprehensive after-sales support.
• Aid in the collection of accounts receivables.
• Contribute to the preparation of reports as required.
• Continuously update product knowledge to effectively assist customers.
• Strive to meet and exceed individual and departmental KPIs.

APPLY NOW!!!

• Min. N level
• Min. 2 years of working experience in the related field
• Training is provided to an inexperienced candidate
• Familiar with Microsoft Office

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67190 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Responsibilities:

• Oversee monitoring and management of system alerts and abnormal behaviors.
• Coordinate and execute fault isolation procedures and provide detailed documentation.
• Assist in the resolution of complex issues using problem resolution scripts or escalate as required.
• Generate and analyze reports for monitoring, analytics, and audits to ensure operational efficiency.
• Validate post-change system health and recommend preventive measures.
• Maintain and improve the lifecycle management of incident tickets.
• Enhance and validate operational scripts with a focus on efficiency and accuracy.

Experience and Skills Needed:

• Same as Associate Consultant, with additional experience in managing complex system monitoring and problem resolution.
• Strong analytical skills to assess operational and system behaviors.
• Demonstrated ability to suggest and implement process improvements.

Job Descriptions

As a member of the CGH care team, you will work closely with nurses, and other healthcare professionals to deliver quality care to patients. You will perform basic nursing care activities for patients and assist in ward administrative functions to facilitate smooth operations in inpatient care, but not limited to the following areas:

Patient Care
• Record vital signs, assist in wound dressing, perform blood glucose testing and specimens collection, assist patients with general hygiene and in other nursing procedures as required
• Perform admission, transfer and discharge of patients
• Perform any other supportive duties as required

Visitor / Patient Services
• Engage patients and visitors to understand their needs

Admin / Operation support
• Perform ward administration work such as coordination of various services, inventory management, and participate in quality improvement initiatives

Job Requirements
• Minimum GCE ‘N’ or ‘O’ Levels
• Prior working experience as a paramedic or in a ward setting will be advantageous
• Good interpersonal skills, able to communicate with people at all levels effectively
• Independent, highly organized, able to work in a fast-paced environment
• Proficient in MS Office applications
• Able to perform rotating shifts, including weekends and public holidays
• Training will be provided

Kindly note that only shortlisted candidates will be contacted.

• Support IT systems such as Applications, servers, printers, desktops, network, telecommunication (telephony) and other IT supported systems in customer site at Kerteh Plant
• Manage and resolve IT logged/reported incidents/requests and identify corrective actions to support operational integrity of the systems.
• Perform daily system maintenance and administration tasks, O/S, security, antivirus or any required patches.
• Responsible to protect system & data integrity from unauthorized access.
• Monitor and report on status and capacity of server performance/storage.
• Work with external parties such as vendors and IT operation Centre to ensure end-to-end system, network or service delivery.
• Securing the company network by establishing and enforcing policies, and defining and monitoring access.
• Support and administer firewall environments in line with IT security policy
• Commercially Confidential
• Report network operational status by gathering and prioritizing information and managing projects
• Performed upgrade data network equipment to the latest stable firmware releases
• Doing routing configure and switching equipment, hosted IP voice services and firewalls
• Design and implement new solutions to improve resilience of the current environment
• Investigate root cause of IT incidents, implement remediation to remove errors, document the
• remediation, and communicate to related/affected staff.
• Maintain optimal spare and consumables units of PCs, printers, monitors, network switches and other IT
• spares for continuous support.
• Monitor IT tickets daily and attend the ticket immediately or according to its priority
• Document the resolution once the incidents/requests are resolved before closing the tickets.
• Manage/ensure IT asset record, PC to employee record, and software license to employee record are maintained up-to-date.
• Manage IT software/hardware/service licenses by keeping track of available software licenses and their
• license compliance within the plant.
• Maintain the documentation on IT operation/projects/change request and implement application policy and procedures.
• Lead, manage or participate in IT projects.
• Manage IT vendors on their service deliveries, monitor their service, prepare vendor service evaluation.
• Liaises with vendors, consultants and other external sources for technology awareness and support

Job Description

• Industry/ Organization Type: Manufacturing (Consumer Appliances)
• Position Title: Technical Support Assistant
• Working Location: Pasir Ris
• Working Hours: 5 days (Mon – Fri, 8.30 am – 6.30 pm)
• Salary Package: Basic salary up to $3,500 + AWS + Overseas Allowances + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Troubleshoot various hotel guestroom appliances such as safes, minibars, kettles, hairdryers, irons, and clocks.
• Manage the entire spare parts inventory and improve inventory control processes.
• Handle technical issues for local and overseas hotel customers and generate investigation reports.
• Collaborate closely with certification and sales colleagues to address challenges.
• Participate in testing, evaluating, and implementing new products.
• Visits to overseas customers/distributors to provide technical support.

APPLY NOW!!!

• A diploma or degree in electrical and/or mechanical engineering is advantageous.
• Familiarity with Microsoft Word, Excel, and PowerPoint.
• A hands-on, eager-to-learn, and progressive attitude.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69028 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Assist in fulfilling the mission and vision of St Luke's ElderCare.
• Assist the therapists in physical treatments and administrative duties.

Clinical Duties

• To follow & maintain the standard of clinical practice
• To assist in implementing prescribed exercise programme and conducting group therapy
• To feedback on patient's progress (reporting)
• To communicate with patient at professional level
• To communicate with therapist at professional level
• To attend to two patients simultaneously if required
• To be responsible for coverage of service to assigned ward(s) or out-patient unit

Non-Clinical Aspects

• To be able to work in the Rehabilitation Team and provide feedback on department process and operation issues
• To coordinate matters related to equipment maintenance & repair (external)
• To assist in maintenance and repair of exercise equipment
• To liaise with Support Service Department for equipment maintenance (internal)
• To maintain equipment on the ward trolleys (if applicable)
• To ensure tidiness and cleanliness of all therapy areas (PT gym, OT ADL area & UL room)
• To report on the loss or damage of any rehab equipment

Administrative Duties

• To maintain department library
• To maintain department inventory
• To provide administrative duties e.g. filling document, assists in statistics.
• To help out in photocopy & dispatch of documents
• To be responsible for daily billing as applicable
• To participate in departmental meetings
• To replenish supply of assessment forms & exercise handouts

Education and Training

• To participate in basic therapy assistant training course
• To participate in ongoing education or upgrading program for therapy assistants
• To be involved in orientation program for new therapy assistants
• To participate in supervision and mentoring program for therapy assistants
• Degree/Diploma in Physiotherapy/Occupational Therapy from a recognised university
• Preferably with relevant therapy working experience.

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with Illumina core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Job Description:

• Support Sales Manager to develop comprehensive BMS estimation which include preparation of tender submission and marketing materials during tender and follow up stage.
• Understand technical drawings and specification requirements.
• Establish good relationship with vendors and negotiate with them.
• All other ad hoc duties as assigned.

Requirements:

• At least Higher Nitec/ Diploma in Engineering Discipline
• Preferably some technical knowledge of BMS System
• Good communication skills and able to speak English well
• Well versed with Microsoft Office including Excel, Words, Powerpoint
• Team player
• Able to prioritizes, organized and multitasking
• Fresh graduates are welcome to apply. Training will be provided.

Job Description:

We are seeking a dynamic Production Support Specialist with recent experience in Java J2EE applications to join our team. This role is ideal for professionals with a background in IT who are eager to learn, thrive in a collaborative environment, and possess a strong commitment to quality and meeting service level agreements (SLAs).

Key Responsibilities:

1. Application Support and Maintenance:

· Provide support for Java J2EE applications, ensuring smooth operation and resolving issues promptly.

· Troubleshoot and debug web applications, batch jobs, and middleware services like JBoss.

· Work with databases such as MariaDB and use SQL queries for troubleshooting and analysis.

2. Technical Expertise:

· Utilize Unix commands and scripting for routine operations.

· Manage job scheduling tools, MQ setup, and Connect:Direct (C:D) configurations.

· Monitor and maintain applications to meet defined SLAs.

3. Collaboration and Problem-Solving:

· Collaborate with team members and stakeholders to resolve issues effectively.

· Take ownership of tasks and follow through to resolution with a focus on quality.

4. Continuous Improvement:

· Stay updated with industry trends and developed knowledge of the banking domain (if applicable).

· Exhibit a willingness to learn and expand technical skills, including shell scripting and job scheduling.

Requirements:

Educational Background:

• A bachelor’s degree in IT or Computer Science.

Technical Skills:

• Recent experience working with Java J2EE applications.

• Intermediate knowledge and hands-on experience with:

· SQL (query writing and analysis).

· Linux/Unix commands and environments.

· Web applications, batch jobs, and middleware tools like JBoss.

• Familiarity with job scheduling, MQ setup, and Connect:Direct configurations is a plus.

• Exposure to the banking industry is advantageous.

As an Associate Engineer in Product Support Organization, within the Aftermarket Products & Services (APS) Business Unit, this role is responsible for the technical activities that support the repair and refurbishment of goods. This includes the completion of the quality of goods meeting schedule timelines.

The Associate Engineer ensures smooth repair and refurbishment of goods:

• Repair and refurbishment support: Ensure assemble of goods with accuracy
• On time delivery: completion of work order within the scheduled time frame

Responsibilities

• Create repair and/or refurbishment work orders.
• Expedite support and coordinate the replenishing of materials and work with materials planners to proactively solve raw material issues.
• Ensure materials are issued correctly as per work order.
• Perform Troubleshooting and Diagnostic based on Troubleshooting Guide
• Perform bonding and data collection based on Standard Work Instruction and Test Procedures (~2 - 4 hours standing and using microscope)
• Disassembly, assembly and Testing of Mechatronics Assemblies module to Standard Work Instruction and Test Procedures.
• Update system records in a timely upon completion.
• Support Agility Training to all Product Lines based on Supervisor’s assignment.
• Performs other duties as assigned.

Qualification

• Minimum qualification of Vocational Certificate/NITEC in Electrical or Mechanical Engineering
• Minimum experience of 2 years in the semiconductor/ manufacturing industry
• Basic knowledge of wire bonding and/or die bonding technology is preferred
• Able to work independently to troubleshoot and analyze machines and spares issues when needed
• Possess good written and communication skills
• Proficient in Microsoft Office (Excel, PowerPoint and Words)

Company Overview

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Equal Opportunity

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

The Warehouse staff in a GDP and GMP secondary assembly area shall work closely with the warehouse team to maintain proper storage conditions, handle products safely, and adhere to GDP and GMP requirements to ensure product quality and integrity. The key responsibilities shall include below:

• Receipt of Products: Receive incoming products and verify the accuracy of shipments against customer pre-alert and provided details. Inspect incoming products for damage, contamination, or discrepancies and report any issues to the appropriate personnel. Ensure that all received products are properly labelled, tagged, and stored in designated areas.

• Storage and Handling: Store products in accordance with labelling specifications, ensuring proper temperature control and segregation of materials. Maintain cleanliness and organization in the warehouse to facilitate efficient storage and retrieval of products.

• Pick and pack for Outbound processing including Pick and pack products in accordance to customer instructions.

• Secondary Assembly: Perform secondary assembly operations on pharmaceutical products based on customer requirement.

• Inventory Management: Work with the warehouse team and perform regular inventory counts and reconcile inventory records to ensure accuracy.

• Compliance Monitoring: Monitor warehouse operations and report any non-compliance. Implement corrective and preventive actions as needed to address non-compliance issues and improve warehouse processes. Participate in execution of quality management system such as change control, risk assessment, CAPA handling and other elements of QMS as may be assigned.

Requirements :

• Strong attention to detail and accuracy

• Ability to work efficiently in a fast-paced environment and meet productivity targets.

• Commitment to maintaining a safe work environment and following all safety protocols and procedures.

• Prior experience in warehouse role especially in the pharmaceutical sector or familiar with GDP and GMP standards will be at advantage

• Training will be provided

Mon-Thu: 0800-1800 with 1hr lunch break

Fri: 0800-1730 with 1hr lunch

We are representing our client, an established Hospital Group in Singapore, to search for suitable candidates for a Implementation Support Specialist Role. The ideal candidate should preferably have relevant experience in supporting Clinical informatics in healthcare domain.

Responsibilities

• Provide onsite clinical support for continuity of clinical systems.
• Gather feedback/requirements for clinical systems improvement.
• Participate in clinical systems testing.
• Prepare, plan and schedule Users training session.
• Support Workgroups, feedback sessions and committee meetings.
• Provide both onsite and offsite clinical support to the End-Users pre and post implementation and during downtime procedures.
• Provide 24 x 7 on-call application support to end users through rostering.
• Accurately document reported clinical issues with minimal guidance.
• Responsible in testing clinical systems for implementation & engaging users.

Requirements

• Diploma or degree in a healthcare discipline (nursing, allied health, medicine) or other degree
• Nursing or Healthcare Informatics Certification (Optional)
• Minimum 2 years continuous clinical experience in any healthcare organization or customer service experience.