Job Responsibilities

Customer Support

• Address customer inquiries and technical issues through various channels, including phone, email, chat, or ticketing systems, ensuring a prompt and professional response to deliver a positive support experience.

Troubleshooting and Problem Resolution

• Diagnose and resolve technical challenges related to software, hardware, networking, or applications by applying technical expertise and problem-solving skills. Deliver effective solutions to minimize downtime and customer disruption.

Documentation and Knowledge Management

• Develop and maintain comprehensive support documentation, troubleshooting guides, and FAQs. Contribute to the knowledge base to empower self-service capabilities and improve team efficiency.

Collaboration with Cross-Functional Teams

• Partner with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Provide stakeholders with timely updates on resolution progress and ensure seamless communication.

Product Testing and Feedback

• Assist in testing new product features, updates, and bug fixes to ensure they meet quality standards. Share insights and feedback with the product development team to enhance product reliability and usability.

Training and Onboarding

• Guide new customers and users during onboarding, providing training and support to help them understand product features, configurations, and best practices for optimal utilization and satisfaction.

Continuous Learning and Skill Development

• Stay updated on company products, industry trends, and emerging technologies. Actively participate in training programs and self-study to enhance technical skills and knowledge.

SLA Compliance and Performance Standards

• Adhere to established Service Level Agreements (SLAs) for response times, issue resolution, and customer satisfaction. Ensure support requests are resolved within defined timeframes and meet quality standards.

Job Requirements

Technical Expertise

• Strong knowledge of computer systems, networks, and software applications, with a solid understanding of TCP/IP, OSI layers, network security, DNS, routing, switching, and standard protocols.

Communication Proficiency

• Excellent verbal and written communication skills, capable of simplifying technical concepts for both technical and non-technical users. Active listening skills to gather information and understand customer concerns effectively.

Problem-Solving Skills

• Analytical and critical thinking abilities to identify root causes, perform troubleshooting, and implement logical solutions to technical issues efficiently.

Customer-Centric Mindset

• A strong focus on delivering exceptional customer service. Patience, empathy, and the ability to remain composed under pressure are essential to provide clear instructions and solutions during challenging situations.

Team Collaboration

• Ability to work effectively in a team environment, collaborating with colleagues and escalating issues when necessary. Contribute to a positive and solution-oriented team dynamic.

Documentation Skills

• Proficiency in creating clear and concise technical documentation, troubleshooting procedures, and knowledge base articles to ensure consistent and reliable support practices.

Adaptability and Learning Agility

• A proactive attitude towards learning new technologies, tools, and products in a rapidly evolving tech landscape. Adaptable to changes and quick to apply new knowledge to the role.

SLA Compliance

• Commitment to meeting or exceeding SLA targets for response times, issue resolution, and customer satisfaction, ensuring support services align with agreed-upon standards.

The Sales Support Assistant/ Executive, under direction of supervision, primary responsibility is to support the Sales & Marketing team.

The Sales Support Assistant/ Executive will actively participate in discussions across departments, Sales & Marketing / Operations / Customer Services, contributing to the growth of the sales operational plan.

• Handling all administrative duties for the Sales department
• Providing assistance to management team members and executives as needed
• Preparation of sales order and quotations for customers
• Transacting sales contracts and associated Purchase Orders into ERP system
• Communicating courteously with customers by telephone, email and face-to-face
• Providing information to customers on status of order
• Managing and monitoring trends for requests for quotation
• Ensuring all sales and associated procedures are strictly adhered to
• Involved in development of sales system to improve operational efficiencies and information storage
• Liaison with Finance to ensure terms of sales are acceptable for credit assurance
• Liaison with Finance to provide information on invoices generated
• Liaison with Logistics to provide information on shipping status
• Perform related duties and special projects as assigned

St Joseph’s Institution International is a Catholic and Lasallian school that provides a quality international education to a diverse student body, rooted in the community of Singapore. We are seeking a dynamic, experienced, conscientious and proactive individual to join us as:

Support Specialist

The support specialist is a generalist role responsible for providing day-to-day, first-line support to school’s laptops, PCs, printers, school audio visual and related peripherals. This support is essential to ensuring that the school ICT operations run smoothly so that the school has the best environment for supporting teaching and learning. Some of the more important tasks of the support specialist include:

1. Manning the helpdesk system to provide support to staff and students

2. Provisioning and de-provisioning of new staff and students into the school systems

3. Ensuring school ICT assets are in optimal working condition

4. Providing ICT support to school events

Responsibilities

• Working under the guidance of the Lead Support Specialist to provide an effective ICT support service for all staff and students
• Provisioning, maintaining and supporting laptops, mobile devices, audio visual and peripherals used for supporting teaching and learning within the school
• Providing day-to-day first level support to staff and students with regards to user accounts, email passwords, hardware and software issues, installs, etc
• Providing technical first-level support of classroom and office devices and peripherals such as AV, Basic troubleshooting of Wi-Fi issues, IP Phones, Printers
• Communicating to staff/users through a series of actions either face to face, over the telephone or remote support to help set up systems or resolve issues
• Checking the operation of the school systems and reporting any equipment in need of repair or upgrade to ensure the equipment are in good condition
• Liaising with the external contractor/or equipment suppliers in the event of technical issues which require specialist support/repair/replacement of devices and equipment
• Work continuously on a task until completion (or referral to third parties, if needed)
• Logging of all calls to the Helpdesk ticketing system via phone and email and ensuring all issues logged are seen through resolution
• Assisting with administering the on-boarding and off-boarding process for staff/teachers
• Assisting with administering the file and print infrastructure
• Assisting with administering and managing the telephone system
• Assisting and administering the school’s devices inventory and decommissioning process
• Responding in a timely manner to service issues and requests. This may include attending school functions as appropriate to provide technical support
• Staying current with end user computing best practices
• Mastering the use of imaging and mobile device management products and solutions to provision school owned laptops and iPads
• Providing relevant user support and training
• Follow up on helpdesk queries, tickets, referring to colleagues as required
• Undertaking any other duties assigned by the Lead Support Specialist

Requirements:

Fresh IT Diploma graduate are welcome to apply

• Experience supporting Windows OS, iOS, Mac OS and ChromeBook.
• Experience with using the Jamf mobile device management (MDM) solution will be an advantage
• Basic knowledge in IT network to support school’s requirements
• Basic knowledge in deploying endpoint protection on school devices will be an advantage
• Basic knowledge in troubleshooting IT hardware such as printers, PCs, laptops, projectors etc
• Basic knowledge in setting up multimedia and AV equipment will be an advantage
• Service-oriented individual with strong communication and interpersonal skills
• Ability to adapt to the working environment quickly and take it positively
• Good verbal and written communication skills are essential
• Team player that is able to work collaboratively and effectively

Qualifications

• Min Diploma in Information Technology
• CompTIA A+ Certification or equivalent
• Good references on request

Working hours: 7.45 am to 4.45 pm, Monday to Friday, plus occasional staff meetings and training. Some weekend or late-night duties are expected to support maintenance, installations or upgrades in non-business hours.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please visit our website at https://www.sji-international.com.sg/about/employment for more details.

Interested parties please apply via mycareersfuture or JobStreet.

Only Singaporeans need apply.

We regret that only shortlisted candidates will be notified.

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

• Assist in day-to-day administration (technical and services) which includes handling of all incoming and outgoing correspondences, data entry & filing
• To provide sales support functions to technical and service, preparation of quotation, P/O, invoice, D/O and coordination with customers on servicing, repairing, spare part and chemical deliveries.
• Assist in stock monitoring and ordering including keeping an account of physical inventory (stock count).
• To receive, check and arrange incoming stock in warehouse.
• To in-charge of Winterhalter service hotline, co-ordinate with technical team, liaise of servicing, repairing schedule.
• Able to work independently while remain a strong team player.
• Follow up with clients on sales quotation, customers inquiries and repair jobs to be done.
• To follow up sales payment from customers.

Job Requirements

• Min GCE ‘O’ Level, ITE, Diploma / Degree
• Proficient in MS Office applications
• Good communication skills and willing to learn
• Entry Level are welcome to apply, training available.
• Able to work independently while remain a strong team player
• Hardworking and responsible
• Willing to be on call during off hours and during weekend
• Preferably able to commence work soon upon offer of employment

Other Information

• Working location Toh Guan Road East, Jurong East
• Working Hour: Monday to Friday, 9 am to 6 pm

To Apply:

Interested candidates please forward your resume.

Please ensure the following information is provided in your application: -

1) Current salary

2) Expected salary

3) Reasons for leaving (Past and present employment)

4) Notice period

Job Description:

Assist in presales activities, such as:

• Prepare Non-Disclosure Agreements (NDA with ready templates)
• Drafting standard proposals
• Conduct product demonstrations and address queries on products
• Prepare quotations for review and approval

Assist in post-sales / operational activities, such as:

• Manage products and product partners
• Monitor billing cycles and prepare billings to clients
• Research, evaluate and recommend new products and services
• Plan and execute lead-generation activities / events

As core Tech Team member:

• Handle IT asset inventory, including tracking, updating, and maintaining records of IT equipment and software licenses.

Work independently or collaboratively with team on ad-hoc assignments, such as:

• Manage projects – communicate with clients, testing, debugging, and documentation
• Support process and workflow automation related projects
• Support other business pillars where requested

Requirements:

• A diploma or degree in IT, computer science, or related field.
• Basic knowledge of IT hardware, software, and network systems.
• Proficient in Microsoft Office.
• Proficient in scripting languages and data analytics is a plus.
• Knowledge in Microsoft Power Platform is a plus.
• Good communication and interpersonal skills.
• Ability to work independently and in a team.
• Attention to detail and problem-solving skills.
• Willingness to learn and adapt to new technologies and challenges.

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

͏

• Support process by managing transactions as per required quality standards
  Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  Update own availability in the RAVE system to ensure productivity of the process
  Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  Follow standard processes and procedures to resolve all client queries
  Resolve client queries as per the SLA’s defined in the contract
  Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  Document and analyze call logs to spot most occurring trends to prevent future problems
  Maintain and update self-help documents for customers to speed up resolution time
  Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  Ensure all product information and disclosures are given to clients before and after the call/email requests
  Avoids legal challenges by complying with service agreements
  

͏

• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  Assist clients with navigating around product menus and facilitate better understanding of product features
  Troubleshoot all client queries in a user-friendly, courteous and professional manner
  Maintain logs and records of all customer queries as per the standard procedures and guidelines
  Accurately process and record all incoming call and email using the designated tracking software
  Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
  

͏

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  Undertake product trainings to stay current with product features, changes and updates
  Enroll in product specific and any other trainings per client requirements/recommendations
  Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  Update job knowledge by participating in self learning opportunities and maintaining personal networks
  

͏

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

Role: Production Support Engineer

x10 Positions

Work Location: Changi Business Park

We are seeking a dedicated Production Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
• Deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).

Preferred Qualifications:

• Bachelor’s degree in Computer Science or related field.
• 2–4 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and scripting languages.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Excellent problem-solving and analytical skills.
• Effective communication skills to collaborate with cross-functional teams effectively.
• Willingness to participate in on-call rotation.

If you are keen, please send across your updated resume to [email protected] and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

Job Description

• Support and manage day to day sales operation.
• Processing of quotation, sales order, purchase order, delivery order and invoicing
• Support the generation of sales either by cold calling or of incoming queries from different platform
• Assist in providing effective solution that fit clients’ requirement.
• Keep close connection with clients as required
• Perform project coordination, ensuring project go as plan and on schedule.
• Work closely with internal teams
• Support the preparation & submission of relevant reports and documents.

Job Requirement

• Diploma in any relevant discipline.
• Work experience in sales administration / support function
• Computer literate with good knowledge in Microsoft Office
• Team player with good communication skills
• Customer service oriented

Maneuver Marketing

Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products.

In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$150M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs.

These results caught the attention of The Financial Times, as they ranked us among APAC top High-Growth Companies in 2023, and in 2024, we've been awareded 2nd place on the E50, jointly organised by The Business Times and KPMG in Singapore. This is just the beginning of our journey though, and you could be part of the next stage of our growth!

Your Next Role

We are looking for an experienced Support Engineer to manage all our technical escalations, handle end-to-end onboarding and offboarding processes, as well as security management.

In this role you will be responsible for maintaining IT assets, handling ad-hoc setups and integrations, conducting root cause analysis during outages, and responding to various technical issues that impact business continuity.

You will have the opportunity to work on Shopify and its Tech Stack, maintain the software we leverage to the platforms we integrate, thus supporting the thousands of orders we process daily from customers worldwide.

What You'll Do

Onboarding & Offboarding

• Manage user accounts, system access, and permissions for new and departing employees
• Ensure seamless transitions by coordinating IT resources and hardware for onboarding and offboarding activities

Access & Security Management

• Oversee user access rights, permissions, and roles across systems
• Implement and monitor security protocols to ensure compliance with best practices
• Detect and address security vulnerabilities, ensuring timely resolution

IT Asset Management

• Maintain an up-to-date inventory of IT hardware and software assets
• Ensure optimal performance and lifecycle management of all hardware
• Recommend upgrades or replacements based on technical requirements and system performance

Handle Technical Escalation & Support

• Respond swiftly to technical escalations, including:
  Website functionality errors or downtime
  Promotion and discount code issues
  Checkout system failures
  Social media or CRM connection outages
• Troubleshoot and resolve issues that impact system performance and user experience

Root Cause Analysis & Outage Management

• Investigate and resolve the root causes of outages and other critical incidents
• Provide clear reporting on incidents and implement solutions to prevent recurrence

Support Ad Hoc Tasks & Projects

• Lead IT setups, integrations, and other ad hoc projects as needed
• Collaborate with cross-functional teams to deliver IT solutions that enhance productivity and security

How You’ll Succeed

Maneuver is an OKRs, KPIs & data-driven company. While we embrace creativity, we are more data-driven than intuition-based. Your success will be evaluated based on a number of metrics.

System Uptime & Incident Resolution

• Ensure 99.9% uptime for all critical systems and respond to system outages or incidents within the defined SLAs.

Efficiency in Onboarding/Offboarding & IT Support

• Meet the onboarding/offboarding SLAs with minimal disruption to business operations and ensure access rights, security, and systems are properly managed.

What You'll Bring

• Bachelor’s degree in CS, IT, or related field, with 3-5 years of experience in Systems Engineering or a similar role
• In-depth knowledge of security best practices and compliance standards and proven proficiency in managing security protocols, access rights, and IT asset management.
• Strong knowledge of website management, checkout systems, CRM integrations, and promotion management
• Hands-on experience with troubleshooting IT incidents, conducting root cause analysis, and resolving issues
• Solid understanding of web technologies (HTTP, DNS, SSL, CDN) and cloud platforms (AWS, Azure, GWS, or Google Cloud)
• Experience integrating third-party applications and configuring tracking solutions like Pixel
• Excellent problem-solving abilities and strong communication and teamwork skills to navigate a wide range of technical challenges effectively
• Familiarity with performance optimization tools (GTmetrix, Google PageSpeed Insights), hosting platforms (Cpanel, Namecheap), and data analysis/ visualization tools (Google Analytics, Tableau, Power BI, Microsoft Clarity) will be nice to have.

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

A Sales Support professional plays a vital role in assisting the sales team and ensuring smooth operations within the sales department. Their job scope generally includes administrative, technical, and customer-focused tasks to help the sales team achieve its targets and improve overall efficiency.

Below are the primary responsibilities of a Sales Support role:

1) Adminstrative support

2) Customer service & communication

3) Sales Order Management

4) Data Entry & Reporting

5) Sales process assistance

6) CRM and Database Management

7) Coordination with other department for example HQ

8) Following up and lead tracking

Key Skills and Competencies for Sales Support:

Organizational Skills: Ability to manage multiple tasks and prioritize them effectively.

Communication Skills: Clear and professional communication with both customers and internal teams.

Detail-Oriented: Accuracy in data entry, order processing, and sales documentation.

Problem-Solving: Ability to resolve customer issues efficiently and ensure satisfaction.

Customer Service Orientation: Focus on providing exceptional service to clients and assisting the sales team.

Technical Proficiency: Familiarity with CRM systems, order management software, and office productivity tools.

Team Collaboration: Ability to work with various departments to ensure a seamless sales process.

What we are looking for :

• Strong interpersonal skills with a genuine desire to help customers.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Reliable and driven to achieve success independently and as part of a team.
• Required languages: English. Mandarin will be advantageous to liaise with Chinese-speaking stakeholders.

· Should have 4+ years’ experience in application support activity.

· ITIL certification.

· Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems

· Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)

· Should be able to do

o SLA & KPI management, client communication & interaction

o Predictive analysis, consulting, escalation management

o Risk analysis and project execution

· Strong knowledge in XML, SQL, PL/SQL, MQ, CFT and Control-M.

· Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)

· Excellent communication and interpersonal skills.

· Strong analytical and troubleshooting skills.

· Autonomous, self-motivated and excellent team player.

Job Description

• Industry/ Organization Type: IT Consultancy Firm
• Position Title: IT Sales Executive/ Sales Engineer
• Working Location: Ang Mo Kio
• Working Hours: Monday to Friday, 9am – 6pm
• Salary Package: Up to $4,000 + Commission + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Drive growth and meet sales targets by acquiring new customers.
• Develop and implement a strategic sales plan to expand the customer base.
• Provide sales, revenue, and expense reports, along with realistic forecasts, to the management team.
• Recognize emerging markets and market changes while staying informed about new products and competitive landscape.
• Comprehend the characteristics of our ideal customers and their connection to our products.
• Foster and maintain strong, long-term customer relationships by collaborating with them and addressing their needs.

APPLY NOW!!!

• Minimum Diploma in IT, Computer Science or related discipline.
• At least 2 years in Enterprise Software/ Security Software channel sales or channel partner development.
• Able to travel to Asia Pacific countries as and when needed.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70399 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

The Deployment Engineer will lead the implementation of modern workplace solutions in ensuring successful deployment, configuration, and integration of cutting-edge technology solutions.

• Project Planning & Execution:
  o Develop and execute deployment plans for modern workplace technologies, including hardware, software, and network solutions.
  o Collaborate with stakeholders and vendors to define and achieve project scope and timelines.
• Technology Installation & Configuration:
  o Install, configure, and integrate hardware components such as computers, printers, and networking devices.
  o Deploy and configure modern workplace software solutions, including productivity tools, collaboration platforms, and security applications.
  o Set up and configure network connections, ensuring seamless integration with existing infrastructure.
• Testing & Quality Assurance:
  o Conduct thorough testing of deployed technologies to ensure functionality, performance, and compatibility.
  o Troubleshoot and resolve technical issues during and after deployment.
• User Training & Support:
  o Develop and deliver training sessions and provide ongoing technical support to end-users.
• Documentation & Compliance:
  o Create and maintain documentation of deployment processes, configurations, and system changes.
  o Implement and verify security measures to protect systems and data during deployment.
  o Gather feedback from users and stakeholders to identify opportunities for improvement.
• Incident Management:
  o Manage incidents related to technology deployments, including system failures and outages.
  
  Requirements:
• Bachelor’s Degree in Information Technology, Computer Science, or a related field
• Proven experience in deploying and configuring modern workplace technologies, with a focus on hardware, software, end user device provisioning, user profile management, policy baseline and implementation, and networking.
• Knowledge of technology deployment processes, hardware installation, software configuration, and network setup.
• Familiarity with modern workplace solutions (e.g., Microsoft 365, collaboration tools, Intune, Windows Autopilot) is a plus.
• Excellent troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
• Experience in project deployment planning and management, with the ability to manage multiple tasks and deadlines effectively.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate is a plus.

• 6+ years experience in Database: HANA, MS-SQL

• Database Incident management, Event Management, Outage Management & Service Request Management

• Root Cause Analysis

• Support standard/non-standard Build activities

• Provide Database support to RDBMS such as HANA Database

• Supporting Backup & Recovery

• Alert handling and optimization

• Decommissioning of system/server as needed.

Provides direct support to the clinic manager, operations manager and team to ensure efficient workflow and successful outcomes.

A valuable member that helps to connect the operations team and the clinic ground.

Require to stand in as Clinic Assistant as needs arise

Night shift is expected.

Weekend work is expected.

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an Information Security Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Provide technical assistance to maintain high levels of customer satisfaction.
• Troubleshoot customer inquiries by leveraging existing knowledgebase resources and resolving known issues.
• Handle post-sales activities of related products and solutions.
• Engage in the implementation of large-scale projects.
• Be available for standby support to manage 24/7 maintenance calls.
• Offer on-site services, including deployment, testing and preparation of documentation.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ experience in IT network support and database administration.
• Certified CCNA or CCSA is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Join Our Dynamic Team at Charming May!

Are you looking to be part of a fast-growing, vibrant startup that values teamwork, personal growth, and exceptional service? At Charming May, we're more than just a maid agency – we are a family committed to providing top-notch support to both our clients and helpers. As we continue to expand, we're looking for enthusiastic, motivated individuals who are eager to learn and contribute to our mission of excellence.

Why Choose Charming May?

• Reputable Startup: A highly regarded company with a solid reputation for delivering quality services in the industry.
• Competitive Remuneration: We offer an attractive salary package ranging from $2000 to $3500, with additional commission opportunities..
• Supportive Work Environment: Join a friendly, welcoming team where every member is respected and valued.
• Career Growth: As we grow, we offer excellent opportunities for career advancement and skill development.
• Work-Life Balance: Enjoy a 5-day work week that helps you maintain a healthy work-life balance.

Roles & Responsibilities:

• Administrative Support: Handle general documentation for Migrant Domestic Workers’ applications, ensuring all records are accurately managed.
• Regulatory Compliance: Understand and comply with relevant industry regulations and standards.
• Helper Selection: Shortlist and assess suitable helpers for interviews, ensuring the right match for our clients' needs.
• Data Entry: Accurately input and maintain helper data in our system.
• Helper Training: Assist in the training and orientation of new helpers to ensure they meet our service standards and are well-prepared for their roles.

What We’re Looking For:

• Eagerness to Learn: We're looking for individuals who are open to learning new skills and growing within the company.
• Attention to Detail: You’ll need to manage administrative tasks, including data entry, with accuracy and professionalism.
• Team Player: A positive attitude and the ability to collaborate effectively with the team.
• Organized & Adaptable: The ability to manage multiple tasks in a fast-paced environment while staying organized.

Job Requirements:

• Open to all applicants with the legal right to work in Singapore
• Able to Speak Malay or Bahasa Indonesia is preferred
• CEI Certificate is value added
• Eager to learn new skills and grow professionally
• Able to work in a dynamic fast pace environment
• Eagerness to learn new skills and adapt to a fast-paced environment
• Strong teamwork skills and a positive, can-do attitude

Why You'll Love Working at Charming May:

• Impact: Your work will directly influence the success of our team and our clients.
• Culture: Be part of a dynamic, supportive team that celebrates growth and success together.
• Personal Development: We invest in our employees’ professional growth and offer opportunities to develop new skills and advance in your career.

How to Apply:

If you’re excited about making a difference in a growing company and developing your career, we’d love to hear from you! Apply now to join the Charming May family, or simply send your CV to WhatsApp number 82062822 today!

We can’t wait to connect with you!

Job Description & Requirements

We are looking for a proactive and organized Administrative Support professional to assist with day-to-day office operations. You will play a vital role in ensuring the smooth functioning of the office by providing administrative assistance to various departments. If you have excellent organizational skills and enjoy multitasking, we would love to hear from you!

Key Responsibilities:

• General Administrative Support: Assist with day-to-day administrative tasks such as answering phone calls, responding to emails, and handling correspondence.
• Document Management: Organize and maintain filing systems, both digital and physical, ensuring all documents are properly stored and easily accessible.
• Data Entry: Enter and update information in databases and spreadsheets, ensuring data accuracy and timely input.
• Inventory: Inventory control. Checking of stocks.
• Assist with Reports: Support the preparation of reports, presentations, and other documents as needed by management and other departments.
• Handle Invoices and Payments: Assist with basic finance-related tasks, such as processing invoices, expense reports, and payments in coordination with the finance department.
• Support Events and Meetings: Assist in organizing company events, meetings, and conferences, including booking venues, preparing materials, and managing attendance.
• Customer and Client Support: Provide basic support to customers or clients by addressing inquiries or redirecting them to the appropriate departments.
• Maintain Confidentiality: Handle sensitive and confidential information with discretion and professionalism.

Qualifications and Skills:

• Previous experience in an administrative or office support role.
• Proficient in MS Office (Word, Excel, PowerPoint) and basic familiarity with office management software.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Attention to detail and accuracy in completing tasks.
• Ability to work independently and as part of a team.
• Professional demeanor and a positive attitude.

Benefits:

• Competitive salary
• Opportunities for professional growth and development
• Supportive and collaborative work environment

Job Description

We are seeking a dedicated Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
• Deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).

Preferred Qualifications:

• Bachelor's degree in computer science or related field.
• 2–4 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and scripting languages.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Excellent problem-solving and analytical skills.
• Effective communication skills to collaborate with cross-functional teams effectively.
• Willingness to participate in on-call rotation.

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an Information Security Engineer (Thales) to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Hands-on experience in PKI and key management practices.
• Proficient in networking and network security concepts.
• Possess strong expertise in cryptographic principles, hardware security modules (HSMs), and key management systems.
• Skilled in configuring and operating Thales SafeNet HSMs.
• Experienced in integrating cryptographic libraries and HSMs with applications.
• Familiar with information security architecture, including firewalls, monitoring tools, encryption, web proxies, etc.
• Experienced in designing and implementing enterprise key management solutions.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ experience in IT network support and database administration.
• Knowledgeable in programming languages such as C/C++, Java, or .NET.
• Certified CCNA or CCSA is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

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