Key Deliverables

• Designing and modifying software applications
• Implement systems and provide technical support

Responsibilities

• Talking to users to find out their requirements
• Create programs essential for business and conference operations
• Deal withprograms when they need to be repaired, changed, or added to another program already in place
• Writing software and operating manuals

Key Responsibilities:

Plan, initiate, and manage IT projects (e.g., SharePoint, eGIRO) ensuring they meet timelines, budget constraints, and project specifications.

Liaise with project vendors to coordinate and oversee project delivery.

Lead the development of new software applications (e.g., Banking software) and systems, including requirement gathering, design, coding, testing, and deployment.

Ensure quality and functionality of the software and systems meet the organizational

standards.

Analyze the work plan for the department, identifying key areas for improvement and optimization.

Write detailed reports on project progress, department performance, and other relevant metrics.

Identify the types of reports to be submitted from the department and ensure timely and accurate submission.

Liaise with internal stakeholders to determine their technology needs and ensure IT

projects align with the overall business strategy.

Research and implement new technologies that can improve the efficiency and effectiveness of business operations.

Proactively seek out opportunities for technological improvements and present recommendations to senior management.

Ensure all IT practices comply with regulatory standards and company policies.

Maintain thorough documentation of all projects and change management processes to ensure transparency and compliance.

Qualifications

Bachelor s degree in Information Technology, Computer Science, or a related field.

Have some experience in IT project management and software development.(preferred)

Proven track record of successfully managing IT projects from initiation to completion.

Experience in developing and deploying software applications, particularly in the banking or financial services sector.

Experience with database management systems.

Strong analytical and problem solving skills.

Experience in writing detailed reports and performance metrics.

We are looking for an IT Helpdesk Support Executive to support the regional business operations. The incumbent will be working alongside with the various members in the IT Department to provide all aspects of helpdesk support to BELFOR (Asia) at HQ level and all regional offices.

Actively agile and operational, the person shall come with practical hands-on experiences accompanied with good academical background knowledge in various aspects of information technologies (i.e., including infrastructures, network, security, hardware and software, etc): -

Key responsibilities: -

• Ensure BELFOR (Asia) IT infrastructure is robust and at performing at optimal operational level with minimum downtime
• Provide support to IT Infrastructure Management that covers a) Helpdesk Support to end-users, b) Security and Compliance, and 3) Policy and Documentation
• Ensure tickets are appropriately addressed within the stipulated time frame
• Perform installation and maintain of computer systems, software and networks ensuring its functionality to support the daily business at optimal operational level
• Study and review system application and conduct training where necessary on the targeted application
• Study and make recommendations to safeguard the usage of IT peripherals

Additional Requirements: -

• Minimum 5 years of relevant working experience
• Good written and verbal communication
• Ability to diagnose and troubleshoot issues effectively and provide constructive solutions
• Hands-on experiences with Microsoft Windows Server include Active Directory, DNS, DHCP and AD Group Policy
• Hands-on experiences with administration of Microsoft 365 (Office, Teams, Exchange, Azure, AD, Sharepoint, etc.)
• Hands-on experiences with end user computing support on Microsoft Windows 10 and 11
• Familiarity with Firewall, Router, IP Telephony, VPN and TCP/IP Networking configuration
• Familiarity with MDM, patch management and EDR endpoint security and data encryption
• Ability to work independently with minimum supervisrion and as a good team player

The person should have good practical troubleshooting experience and handle fundamental IT issues and identify potential risks that may deter/hamper efficiency performance level.

This role is contract for twelve (12) months and subject for renewal with good performance.

All candidates with relevant working experiences are encouraged to submit a comprehensive resume for review and discussion.

Key Responsibilities:

• Plan, initiate, and manage IT projects (e.g., SharePoint, eGIRO) ensuring they meet timelines, budget constraints, and project specifications.

• Liaise with project vendors to coordinate and oversee project delivery.

• Lead the development of new software applications (e.g., Banking software) and systems, including requirement gathering, design, coding, testing, and deployment.

• Ensure quality and functionality of the software and systems meet the organizational

• standards.

• Analyze the work plan for the department, identifying key areas for improvement and optimization.

• Write detailed reports on project progress, department performance, and other relevant metrics.

• Identify the types of reports to be submitted from the department and ensure timely and accurate submission.

• Liaise with internal stakeholders to determine their technology needs and ensure IT

• projects align with the overall business strategy.

• Research and implement new technologies that can improve the efficiency and effectiveness of business operations.

• Proactively seek out opportunities for technological improvements and present recommendations to senior management.

• Ensure all IT practices comply with regulatory standards and company policies.

• Maintain thorough documentation of all projects and change management processes to ensure transparency and compliance.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Have some experience in IT project management and software development.(preferred)

• Proven track record of successfully managing IT projects from initiation to completion.

• Experience in developing and deploying software applications, particularly in the banking or financial services sector.

• Experience with database management systems.

• Strong analytical and problem solving skills.

• Experience in writing detailed reports and performance metrics.

PURPOSE:

As our IT Operations Support Executive, your role is pivotal in ensuring stability, security and performance of our end users across APAC and regional entities. You will collaborate with local and regional technology teams to implement, maintain and optimize endpoint solutions to our staffs. The ideal candidate needs to be highly independent, will possess strong technical acumen, thirst for curiosity and a commitment to deliver quality outputs.

RESPONSIBILITIES & TASKS

• Provide guidance to IT Support Engineers and Helpdesk, working closely to troubleshoot and resolve issues promptly.
• Implement, manage and deploy endpoint solutions to end users in accordance to internal roadmap
• Provide technical support to end user requests and manage user expectations
• Key contributor for supporting Microsoft solutions not limiting to M365 Admin Center (Intune, MDM, SharePoint & Teams)
• Manage relationships with internal business teams and outsources vendors to ensure timely support and resolution of issues.
• Crafting new guidelines, reviewing existing documentations to keep up to date with evolving times.
• Taking lead in service improvements to strive for optimum performance for existing processes and new solutions
• Collaborate with different business departments to support company events and VIP meetings
• Willing to travel and support different office locations within Singapore
• Any other ad hoc tasks assigned by supervisor

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

• 3 or more years of related IT experience
• Degree in Information Technology / Engineering, or relevant qualifications.
• ITIL certified is an added advantage
• Proven experience in a senior engineer or team leader role. Field experience in Microsoft 365 Office Suite, SharePoint, Power Apps, Admin Centre
• Proficient in Active Directory, Exchange, SCCM, Win10 and Win11 OS. (Powershell and Windows scripting is an added advantage)
• Experience in managing internal/external stakeholders and vendors
• Experience in leading a team to support VIPs would be advantageous
• Strong service ethic and great communication skills
• Passionate about delivering quality no matter the scale of the task
• A detail-oriented self-starter, down to earth and open-minded
• Team player, resourceful and able to work independently with ambiguity under tight schedules

Key Responsibilities:

Plan, initiate, and manage IT projects (e.g., SharePoint, eGIRO) ensuring they meet timelines, budget constraints, and project specifications.

Liaise with project vendors to coordinate and oversee project delivery.

Lead the development of new software applications (e.g., Banking software) and systems, including requirement gathering, design, coding, testing, and deployment.

Ensure quality and functionality of the software and systems meet the organizational

standards.

Analyze the work plan for the department, identifying key areas for improvement and optimization.

Write detailed reports on project progress, department performance, and other relevant metrics.

Identify the types of reports to be submitted from the department and ensure timely and accurate submission.

Liaise with internal stakeholders to determine their technology needs and ensure IT

projects align with the overall business strategy.

Research and implement new technologies that can improve the efficiency and effectiveness of business operations.

Proactively seek out opportunities for technological improvements and present recommendations to senior management.

Ensure all IT practices comply with regulatory standards and company policies.

Maintain thorough documentation of all projects and change management processes to ensure transparency and compliance.

Qualifications

Bachelor s degree in Information Technology, Computer Science, or a related field.

Have some experience in IT project management and software development.(preferred)

Proven track record of successfully managing IT projects from initiation to completion.

Experience in developing and deploying software applications, particularly in the banking or financial services sector.

Experience with database management systems.

Strong analytical and problem solving skills.

Experience in writing detailed reports and performance metrics.

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
• Minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage
• Experience in API/Web Programming and Database Administration is an added advantage

Responsibilities:

• Work closely with IT Manager and other internal stakeholders on assigned IT support functions to achieve operational efficiency and ensure smooth execution of works.
• Support the Clinical Operations team via engagement of multidisciplinary stakeholders (doctors, clinic staff, etc) and provide support of diverse requirements and perspectives to achieve patient centred care and organisational effectiveness.
• Liaise with users and IT vendors for the delivery of IT solutions and services.
• Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.
• Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g., desktop/laptop computers, printers, scanners, mobile devices etc) and software such as Microsoft Office and SharePoint.
• Manage the data protection and cyber security functions. Ensure proper security system setup and maintenance.
• Maintain IT assets, systems documentation and software licenses.
• Provide assistance to execute action plans for the company’s operational goals and to support the smooth running of daily operations at the company’s specialist clinics.
• Other duties as assigned by the management.

Requirement

• Diploma in Computer Science or relevant Degree qualification.
• Minimum 2 years of work experience with Microsoft 365, Active Directory, end users desktop support, IT security implementation & operations.
• Team player who is able to work independently.
• Able to start work within short notice is preferred.
• Prior work experience in a healthcare organization is an advantage.

Skills & Other Attributes

• Good interpersonal, communication, analytical and problems solving skills.
• Team player who is able to work independently.
• Ability to plan and multi-tasks.
• Good working attitude and willing to learn.

Job Title: IT Support Engineer
Duration: 1-Year Contract (Potential for Extension)
Location: Singapore

About the Role:
Our client is seeking a skilled and proactive IT Support Engineer to join our team on a 1-year contract with the possibility of a long-term opportunity. This role requires a dynamic individual with strong technical expertise, excellent problem-solving skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Provide first and second-level IT support to resolve hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems in collaboration with cross-functional teams.
• Maintain, monitor, and update systems, ensuring high availability and performance.
• Manage and track IT assets, ensuring compliance with organizational policies.
• Install, configure, and upgrade IT equipment, including laptops, desktops, and peripherals.
• Provide user training and create documentation for IT processes and troubleshooting.
• Ensure adherence to data security protocols and company IT standards.
• Escalate unresolved issues to third-level support or vendors as required.

Requirements:

• Bachelor's degree or diploma in Information Technology, Computer Science, or related field.
• Minimum of 3 years’ experience in IT support or a related role.
• Proficiency in Windows and Mac OS environments.
• Hands-on experience with Active Directory, Office 365, and basic network troubleshooting.
• Familiarity with hardware and tools is an advantage.
• Strong communication and interpersonal skills to interact with users and stakeholders effectively.
• Ability to prioritize tasks, work independently, and handle multiple assignments concurrently.

Why Join Us?

• Opportunity to work with a leading global technology company.
• Exposure to diverse and challenging IT environments.
• Competitive remuneration package and potential for long-term engagement.

Application Process:
Interested candidates are invited to send their updated resumes to [email protected]

EA Licence No. 91C2918 and Personnel Registration No. R2096241.

Salary: $2,500 to $4,000

Duration: 1 Feb 2025 - 31 Jan 2026

Location: CWT Distripark Jalan Buroh and/or Bras Basah

Working Hours:

Mondays to Sundays (5 days a week as per schedule) rotating day and night shift: 7am to 4pm/ 1pm to 10pm/ 10pm to 7am
and/or Mondays to Fridays: between 8.30am to 6.30pm (8 hours a day)

Responsibilities:

1. Hardware and Software Support:

• Install, configure, and maintain computers, workstations, and related hardware for office staff.
• Provide troubleshooting and technical support for hardware (computers, printers, scanners, etc.) and software issues.
• Install and update software applications (e.g., office productivity tools, antivirus software, email clients).
• Maintain a record of all IT equipment inventory and ensure regular updates, repairs, or replacements are carried out.

2. Network and Connectivity Support:

• Ensure stable network connectivity (Wi-Fi, LAN, VPN) for all office users.
• Diagnose and resolve network-related issues, such as slow internet speeds, wireless connectivity problems, etc.
• Assist with setting up and configuring network printers, scanners, and other shared devices.

3. User Support and Troubleshooting:

• Act as the first point of contact for all IT-related issues from office staff (email, phone, ticketing system).
• Troubleshoot and resolve basic technical issues related to operating systems, office applications, and network connectivity.
• Provide remote support for employees working offsite (home offices, remote locations) using tools like remote desktop support.
• Assist with onboarding new employees by setting up user accounts, email, and necessary hardware/software.

4. Security and Backup Management:

• Assist with IT security initiatives, including the setup of antivirus software, and data encryption.
• Assist in data recovery processes in case of system failures.
• Monitor and enforce IT policies regarding password management, data security, and access control.

5. System Maintenance:

• Ensure that all office systems (servers, workstations, etc.) are regularly maintained and updated with the latest security patches and updates.
• Perform routine hardware checks to prevent issues and minimize downtime.

6. IT Documentation:

• Maintain a knowledge base of common IT issues and resolutions for quick reference.
• Keep detailed records of all IT incidents, troubleshooting steps, and resolutions for future reference.
• Document IT configurations, processes, and procedures to ensure consistency and scalability.

7. IT Project Assistance:

• Assist with IT-related projects such as office relocations, upgrades to office technology, or system migrations.
• Provide technical support during the implementation of new IT systems or software.

8. Training and Guidance:

• Provide basic IT training and guidance to employees, including the use of new software, hardware, and cybersecurity best practices.
• Assist in creating and distributing IT-related training materials to improve staff competency.

9. Vendor Coordination:

• Liaise with external IT vendors and service providers for equipment repairs, software licensing, and other IT-related services.
• Manage software licenses and subscriptions to ensure compliance with licensing agreements.

10. General Administrative Support:

• Assist in the procurement of new hardware and software.
• Track and manage IT-related purchases and warranty information.

Requirements:

1. Technical Skills:

• Hardware and Software Proficiency: A strong understanding of computer hardware, operating systems (Windows, macOS, Linux), common applications (Microsoft Office, Adobe Creative Suite), and mobile devices.
• Troubleshooting and Problem-Solving: Ability to diagnose and resolve technical issues related to hardware, software, networks, and peripherals.
• Networking Basics: Knowledge of network protocols, connectivity, and basic network troubleshooting.
• Security Awareness: Understanding of basic security principles and best practices to protect against malware, phishing, and other threats.

2. Communication and Interpersonal Skills:

• Excellent Communication: Ability to explain technical concepts clearly and concisely to non-technical users, both verbally and in writing.
• Active Listening: Paying attention to user's descriptions of their issues to accurately understand the problem.
• Empathy and Patience: Demonstrating understanding and patience when dealing with frustrated or stressed users.
• Customer Service Orientation: A focus on providing positive and helpful service to end-users.

3. Service Delivery Standards:

• Responsiveness: Providing timely responses to user requests and incidents.
• Resolution Time: Aiming to resolve issues quickly and efficiently, while keeping users informed of progress.
• Service Level Agreements (SLAs): Adhering to defined SLAs for response and resolution times.
• Ticket Management: Using a ticketing system to track and manage user requests and incidents.
• Knowledge Base: Maintaining a knowledge base of common issues and solutions for self-service support.

4. Other Important Requirements:

• Documentation: Creating clear and concise documentation for users and internal use.
• Training: Providing training to end-users on new software, hardware, and IT policies.
• Adaptability: Keeping up-to-date with new technologies and trends.
• Teamwork: Collaborating effectively with other IT staff and departments.
• Experiences: Preferably with 1 year IT support experiences

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1435126 (Aw Yu Chen)

RESPONSIBILITIES & ACCOUNTABILITIES

1. Install and configure software, hardware and networks

2. Monitor system performance and troubleshooting issues

3. Ensure security and efficiency of IT infrastructure

4. Maintain and support essentials IT assets (PC, laptops, tablets, printers).

5. Define and improve all system and network operations processes.

6. Collaborate with vendors to implement, provide technical support for network infrastructure and networking equipments.

7. Provide ongoing user support for current systems and Windows Desktops.

8. Assist in preparing IT Budget, monitor and manage IT expenses.

9. Travel to various locations to perform setup, upgrading and maintenance jobs.

REQUIREMENTS

1. Minimum Diploma/Degree holder or equivalent.

2. Minimum 2 years relevant working experiences in system/network administration.

3. Well versed with Windows/iOS systems.

4. Required Skills: Network Security, Diagnostic Test, Software Troubleshoot, Hardware Troubleshoot, MS Office, Video Conference.

5. Hands-on experience and able to resolve a wide variety of IT issues.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Responsibilities

• Day-to-day IT helpdesk support, hardware setups, etc
• Server Administration and Network/Firewall/VPN maintenance
• Manage and configure POS and ERP system settings
• Support and manage store opening projects across multiple regions
• Liaise with HQ IT for all group initiatives, protocols and systems implementation

Requirements

• Degree/Diploma in Computer Science or related studies with 3 – 5 years or more working experience
• Good experience in Windows, Networking and Firewall administration, maintenance and technical support
• Must have experience working in Retail and/or F&B industry.
• Must have working experience in at least one POS and/or ERP systems
• Experience in configuring and troubleshooting network connectivity issues
• Good communications and problem-solving skill
• Team player and be independent in executing work-related jobs.
• Occasional travelling might be required

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Job Description

1. Overview of the Company’s IT Infrastructure:

• Team Size: The IT in-charge will support a team of approximately 30–40 employees.
• Key Software: Responsibilities will primarily include managing and troubleshooting: Microsoft Accounts: Including user management and support.
• SharePoint Server: For file storage, collaboration, and VPN access.
• Account Management: Oversee the number of users for both Microsoft and Adobe accounts.
• Equipment Management: Maintain and track IT equipment issued to staff, such as laptops, tablets, and related peripherals.
• Domain Management: Manage company domains, including DNS configurations, SSL certificates, and email domain records (SPF, DKIM, DMARC).
• While not immediately required, the IT in-charge may be sent for training on WESS System (operational software) and Infotech (HR and payroll software) to support these systems if needed in the future.

2. Day-to-Day Responsibilities:

• Provide support for Microsoft software and services, including account setup, troubleshooting, and updates.
• Manage SharePoint server access, monitor usage, and ensure data backups.
• Oversee and manage the number of user accounts for Microsoft and Adobe, ensuring licenses are appropriately allocated.
• Maintain an inventory of IT equipment (e.g., laptops, tablets, and accessories) and manage issuance to employees.
• Configure and maintain domain settings, including DNS records, email-related configurations (SPF, DKIM, DMARC), and subdomains.
• Renew and update SSL/TLS certificates and ensure timely domain renewals.
• Train staff on using Microsoft Teams and other core Microsoft services as needed.

3. Support and Troubleshooting Expectations:

• Employees will submit IT issues via a Google Form, and the IT in-charge is expected to resolve these issues within 3 to 5 working days if related to Microsoft, SharePoint, equipment, or domain configurations.
• Escalate issues outside of their scope (e.g., WESS System or Infotech) to the appropriate vendor or support contact.

4. Key Tools and Technologies:

• Manage and support Microsoft Services (e.g., Microsoft Teams, Office apps, and SharePoint).
• Oversee Adobe Accounts to ensure user access and compliance with license agreements.
• Monitor and maintain SharePoint Server and OpenVPN for secure remote access.
• Use domain registrar tools for DNS management, subdomains, and SSL configurations.

5. Security and Compliance:

• Ensure user accounts for Microsoft and Adobe meet security standards (e.g., password policies, multi-factor authentication).
• Monitor SharePoint backups and maintain readiness for disaster recovery scenarios.
• Secure IT equipment by ensuring proper configurations, access restrictions, and antivirus protections.
• Implement security features for domains, such as domain locking, SSL certificates, and two-factor authentication for domain registrars.

6. Team Training Responsibilities:

• Train staff on Microsoft Teams and other essential Microsoft tools to enhance productivity.
• Develop simple user guides for frequently used processes in Microsoft tools.

7. Performance Metrics:

• Meet the resolution timeline of 3 to 5 working days for reported Microsoft, SharePoint, equipment, or domain-related issues.
• Eoptimal allocation of user accounts for Microsoft and Adobe licenses.
• Maintain high uptime and accessibility for SharePoint server services.
• Ensure all IT equipment is inventoried, tracked, and issued effectively.
• Maintain up-to-date and error-free domain configurations and SSL/TLS certificates.

8. Expected Collaboration:

• Coordinate with department heads for user account requirements, IT equipment requests, and related support.
• Work with external vendors for advanced troubleshooting of SharePoint, Adobe, or domain services.
• Collaborate with management to recommend enhancements to Microsoft tools, SharePoint, IT equipment processes, or domain management strategies.

9. Onboarding and Initial Support:

• The IT in-charge will receive training on WESS System and Infotech software as a contingency for future support needs.
• Initial handover and training will cover current processes for managing Microsoft accounts, SharePoint, Adobe licenses, IT equipment inventory, and domain management.

This role will manage daily IT operations and offer guidance to the IT Administrator.

• Procure, set up, configure, test, and upkeep computers and all office technical/network equipment for users and project locations, encompassing both hardware and software.
• Manage IT asset inventory and conduct regular inspections of IT equipment.
• Thorough documentation of hardware failures, repairs, installations, and removals.
• Responsible for daily troubleshooting of technical issues related to hardware and software.
• Collaborate with the HR department to handle all IT requirements for staff onboarding and offboarding, such as setting up or disabling email and corporate accounts, deploying or retrieving assigned IT equipment, managing VPN access, etc.
• Implement improvements and changes to IT systems, ensuring that the organization's IT processes are aligned with its business objectives.
• Plan and oversee the creation and upkeep of company websites, applications, and systems.
• Coordinate the schedule to ensure timely completion of development and maintenance tasks.
• Offer assistance to fellow employees and relevant parties regarding system operations.
• Assisting with the rollout of new hardware and software throughout the company, including basic training, creating simple user guides and documentation, and troubleshooting initial issues.

Requirements:

• 1-2 years of experience in IT Executive
• Diploma in IT field of study

About Us:

From business process re-engineering to global business expansion for Japanese corporations, Abeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Responsibilities:

• Provide technical support to users experiencing technical issues with hardware, software, and network systems.
• Diagnosing and resolving problems related to computer systems, software, and hardware.
• Assisting in the installation and maintenance of network infrastructure and management.
• Create and design application/ system use MS Sharepoint/Power Apps/ Power BI/ Power Automate.
• Implement solution (coding, testing, deploying applications, training users).
• Maintain solution (debugging, performance-tuning, enhancing, upgrading applications, managing solution life cycle).
• Solution consulting (interviewing users to identify challenges & issues, proposing solutions to the issues from applications perspective).
• Support on Infrastructure Maintenance (File Server maintenance/ any Server/ Network related matters & etc).
• Coordination with HQ or global IT team on server maintenance, security issues, patch releases &/ or critical IT issues (e.g. carrying out tests and investigations); participates in global IT weekly and monthly meeting.

Requirements:

• Minimum Diploma in Computer Science, Information Technology or any related field.
• Minimum 3 years of experience in application development and technical support.
• Familiarity and experience with Microsoft Windows 10/11, Windows Server, Microsoft Platform, and Networking.
• Be able to enjoy learning new technologies and be willing to cross over multiple skill areas (e.g. infra, server, network) as necessary.
• Proven ability to work creatively and analytically in problem-solving.
• Good team player with positive attitude.
• Only Singaporeans need to apply.

Opportunities:

• Opportunities to join training / take certification exam when project assignment requires it (Application, Server, Security etc).
• Opportunities to specialize in Server Management, Network, project management, automation, application platform management.
• Opportunities to travel local or overseas.

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

Job Purpose

The IT Executive is responsible for providing day-to-day IT support, managing and maintaining IT infrastructure, including audio-visual (AV) systems, computers, telephone systems, network devices, and cloud-based services. The role also involves ensuring the security and efficiency of IT operations, managing vendors and procurement, handling system upgrades, and ensuring compliance with organizational policies. The IT Executive will play a key role in project management, IT inventory management, and generating detailed reports for management.

Principal Accountabilities

End-User IT Support & Maintenance

1. Provide technical support to end-users for hardware, software, and network-related issues.
2. Troubleshoot and resolve issues related to desktops, laptops, printers, and other peripherals.
3. Set up and maintain IT equipment for both in-office and remote users.
4. Provide AV (audio-visual) support for meetings, webinars, and events (e.g., projectors, sound systems, video conferencing tools).
5. Manage telephone systems, ensuring proper maintenance and troubleshooting.
6. Maintain IT documentation, including user guides and troubleshooting procedures.

Network & Firewall Management

1. Manage and maintain the organization’s network infrastructure, including routers, switches, and wireless access points.
2. Configure, monitor and update the FortiGate firewall to ensure network security.
3. Conduct regular reviews of firewall and network logs to detect and mitigate security threats.
4. Ensure network performance is optimized and secure for all users.

IT Systems Administration

1. Manage the organisation’s IT infrastructure, including servers, network devices, workstations, and cloud services.
2. Administer Active Directory, Google Workspace, and Microsoft 365 platforms for user account management.
3. Conduct regular system updates, patches, and security upgrades to ensure stability and security.
4. Implement monitoring tools (e.g., Datto & Kesaya 365) to ensure system performance and uptime.
5. Document IT configurations, network diagrams, and system procedures to ensure knowledge continuity.

IT Project Management

1. Lead and support IT-related projects, such as system upgrades, infrastructure enhancements, and software implementations.
2. Coordinate with internal stakeholders to gather requirements and ensure project goals are met.
3. Develop project plans, timelines, and budgets.
4. Provide regular updates to management on project status and deliverables.

IT Inventory Management

1. Maintain and update the IT asset inventory, ensuring all software and hardware components are tracked.
2. Conduct regular audits to ensure IT assets are accounted for and up to date.
3. Manage IT equipment lifecycle, including procurement, deployment, and decommissioning.

IT Security & Compliance

1. Implement security controls to protect the organization’s data and IT systems.
2. Conduct regular security audits and vulnerability assessments.
3. Ensure compliance with data protection regulations (e.g., PDPA, GDPR).
4. Manage security tools such as firewalls, endpoint protection, intrusion detection systems, and VPNs.
5. Implement encryption protocols and multi-factor authentication (MFA) to secure sensitive systems.
6. Interpret reports to identify trends and areas for improvement in IT operations.
7. Document IT processes, policies, and system configurations for reference and compliance purposes.

Job Specification

Qualifications and Experience

1. Diploma/Degree in Information Technology, Computer Science, or related field.
2. At least 2-4 years of experience in IT support and infrastructure management.
3. Experience with Google Workspace administration is preferred.
4. Experience managing FortiGate firewalls and network infrastructure is preferred.
5. Experience in IT project management is an advantage.
6. Familiarity with IT policy development and compliance.

Additional Skills and Knowledge

1. Strong technical troubleshooting skills for end-user support and IT systems.
2. Proficiency in managing Google Workspace, firewalls (preferably FortiGate), and network devices.
3. Knowledge of AV equipment setup and maintenance.
4. Ability to manage IT inventory and procurement processes.
5. Ability to generate and interpret detailed IT reports for management.

Desired Behavior

1. Strong problem-solving and analytical skills
2. Proficiency in AWS cloud technologies
3. Expertise in IT project management methodologies
4. Excellent communication and stakeholder management skills
5. Strong communication skills to interact with both technical and non-technical staff.
6. Proactive approach to vendor relationship management
7. Strong understanding of IT security best practices
8. Ability to work independently with minimal supervision

Roles & Responsibilities

The Information Technology (IT) Executive is responsible for providing support to the Head, Information Technology, and IT department in managing the company’s day-to-day IT systems and networks. This position requires a technically savvy individual who is extremely well organized and adept at communicating with stakeholders across the organization.

- Serve as project coordinator and point of contact for the IT department, fielding requests, organizing schedules, maintaining filing systems, and developing administrative process improvements

- Manage hardware ordering process and coordinate inventory of IT assets

- Coordinate contracts with vendors and suppliers, including managing invoicing

- Manage the monitoring of hosting servers for websites and emails and the renewals of domains.

- Have knowledge in setting up and troubleshooting domains, sub domains and emails

- Have basic knowledge on WordPress and its plugins.

- Familiarise social media platforms (Tiktok Ads, Facebook Ads, Instagram, Google Ads , others) and Search Engine Optimisation (Optional)

- Perform systems administration functions for designated information systems / technologies

- Provide project coordination assistance with special projects and any other duties as assigned by Head, IT

- Manage procurement of inventory including documenting all equipment assigned to staff members

- Potentially need to work flexible hours and be available to respond on short notice

- Provide direct, over the phone or remote troubleshooting of end-user desktop, equipment, application, device communication and connectivity issues in a timely fashion

- Familiarize and assist end-users on basic software, hardware and peripheral device operation and use

- Manage time efficiently and effectively; set priorities appropriately and schedule calls

- Able to work in a fast-paced environment and maintain professional demeanour stress

- Good team player and able to operate within customer support standard and operating procedures

Additional Requirements:

- Candidates with minimal or no experience are welcome to apply.

- Open to Singapore Citizens and Singapore Permanent Residents only.

• Travelling required : Malaysia, Thailand & Europe (once a year)
• 100+ users across SEA regions
• Newly created role

about the company
My client is currently seeking an IT Executive capable of providing comprehensive IT support and managing incidents and requests for end users and infrastructure topics. This role is pivotal in ensuring the seamless operation of end user devices, IT systems, and networks.

about the job

• Provide IT support and manage incidents and requests related to end user devices, IT systems, and infrastructure.
• Ensure smooth operation of IT systems and networks, responding promptly to any issues and remediating situations appropriately.
• Address and resolve infrastructure issues in offices and boutiques.
• Deliver onsite support to various SEA locations and remote support for office and boutique users.
• Provide IT support to other Asia regions as required.
• Collaborate closely with the regional IT team and global IT department on operational topics, reporting, and project tasks.
• Act as the main point of contact for all IT support in SEA, liaising with end users, partners, and IT colleagues from HQ.
• Participate in IT-related projects, including boutique openings, office renovations/relocations, infrastructure projects, and event IT setup and support.
• Update and maintain project documents for any involved projects.
• Actively monitor IT services to identify technological incidents, liaising with the regional and global IT teams and partners.
• Properly administer users and devices, ensuring accurate records and configurations.
• Manage IT budget, procurement, and inventory, ensuring cost-effective solutions and proper documentation.
• Maintain IT documentation, including contracts and terms & conditions for services provided by IT vendors.
• Actively provide feedback on IT policies and procedures to ensure continuous improvement.
• Contribute to evaluating the current performance of IT services and help define and implement improvements.
• Provide ad-hoc IT support as requested by the Regional IT or Global IT department.

skills and experience required
Minimum of 5 years of experience in IT executive or a similar role. Strong technical knowledge of IT systems, networks, and end user devices.

Experience in project management, inventory management, budgeting, service delivery, and IT support.

Ability to work independently and as part of a team. Strong communication and interpersonal skills.

what's an offer
The permanent opportunity for an IT Executive, will pay a salary range of $ 4,000 - $ 4,800 plus benefits.

To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)

Job Responsibilities:

• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Monitor and maintain computer systems and network.
• Respond to services issues and requests in a timely manner.
• Provide technical support across the company.
• Set up accounts for new users.
• Repair and replace equipment as necessary.
• Test new tecnology or systems.
• Any ad-hoc duties as assigned.

Job Qualifications:

• Education Required: At least Diploma in Information Technology
• Experience Required: One (1) to two (2) years of experience in IT Support
• Competencies and Skills Required:

In depth knowledge of commonly used software, hardware and applications

Analytical and problem-solving skills to diagnose and resolve issues

Strong communication skills

Job Description

1. Overview of the Company’s IT Infrastructure:

• Team Size: The IT in-charge will support a team of approximately 30–40 employees.
• Key Software: Responsibilities will primarily include managing and troubleshooting: Microsoft Accounts: Including user management and support.
• SharePoint Server: For file storage, collaboration, and VPN access.
• Account Management: Oversee the number of users for both Microsoft and Adobe accounts.
• Equipment Management: Maintain and track IT equipment issued to staff, such as laptops, tablets, and related peripherals.
• Domain Management: Manage company domains, including DNS configurations, SSL certificates, and email domain records (SPF, DKIM, DMARC).
• While not immediately required, the IT in-charge may be sent for training on WESS System (operational software) and Infotech (HR and payroll software) to support these systems if needed in the future.

2. Day-to-Day Responsibilities:

• Provide support for Microsoft software and services, including account setup, troubleshooting, and updates.
• Manage SharePoint server access, monitor usage, and ensure data backups.
• Oversee and manage the number of user accounts for Microsoft and Adobe, ensuring licenses are appropriately allocated.
• Maintain an inventory of IT equipment (e.g., laptops, tablets, and accessories) and manage issuance to employees.
• Configure and maintain domain settings, including DNS records, email-related configurations (SPF, DKIM, DMARC), and subdomains.
• Renew and update SSL/TLS certificates and ensure timely domain renewals.
• Train staff on using Microsoft Teams and other core Microsoft services as needed.

3. Support and Troubleshooting Expectations:

• Employees will submit IT issues via a Google Form, and the IT in-charge is expected to resolve these issues within 3 to 5 working days if related to Microsoft, SharePoint, equipment, or domain configurations.
• Escalate issues outside of their scope (e.g., WESS System or Infotech) to the appropriate vendor or support contact.

4. Key Tools and Technologies:

• Manage and support Microsoft Services (e.g., Microsoft Teams, Office apps, and SharePoint).
• Oversee Adobe Accounts to ensure user access and compliance with license agreements.
• Monitor and maintain SharePoint Server and OpenVPN for secure remote access.
• Use domain registrar tools for DNS management, subdomains, and SSL configurations.

5. Security and Compliance:

• Ensure user accounts for Microsoft and Adobe meet security standards (e.g., password policies, multi-factor authentication).
• Monitor SharePoint backups and maintain readiness for disaster recovery scenarios.
• Secure IT equipment by ensuring proper configurations, access restrictions, and antivirus protections.
• Implement security features for domains, such as domain locking, SSL certificates, and two-factor authentication for domain registrars.

6. Team Training Responsibilities:

• Train staff on Microsoft Teams and other essential Microsoft tools to enhance productivity.
• Develop simple user guides for frequently used processes in Microsoft tools.

7. Performance Metrics:

• Meet the resolution timeline of 3 to 5 working days for reported Microsoft, SharePoint, equipment, or domain-related issues.
• Eoptimal allocation of user accounts for Microsoft and Adobe licenses.
• Maintain high uptime and accessibility for SharePoint server services.
• Ensure all IT equipment is inventoried, tracked, and issued effectively.
• Maintain up-to-date and error-free domain configurations and SSL/TLS certificates.

8. Expected Collaboration:

• Coordinate with department heads for user account requirements, IT equipment requests, and related support.
• Work with external vendors for advanced troubleshooting of SharePoint, Adobe, or domain services.
• Collaborate with management to recommend enhancements to Microsoft tools, SharePoint, IT equipment processes, or domain management strategies.

9. Onboarding and Initial Support:

• The IT in-charge will receive training on WESS System and Infotech software as a contingency for future support needs.
• Initial handover and training will cover current processes for managing Microsoft accounts, SharePoint, Adobe licenses, IT equipment inventory, and domain management.

Job Overview: We are looking for a proactive and customer-focused Full-time IT Helpdesk Support Executive to join our dynamic team in Singapore. You will be responsible for providing essential technical support, troubleshooting hardware and software issues, and ensuring seamless IT operations. If you are passionate about technology, possess strong problem-solving skills, and thrive in a collaborative environment, we want to hear from you!

Key Responsibilities:

•

Respond to and resolve first- and second-level support requests from PC and Mac users, either remotely or in person.

•

Assist with the installation, configuration, and maintenance of PC systems, hardware, and software.

•

Rapidly assess technical issues, diagnose problems, and identify the best solutions to resolve user inquiries, ensuring minimal downtime for end users.

•

Assist with user account management, including password resets, access permissions, and Active Directory tasks.

•

Perform routine system maintenance, updates, and ensure system security.

•

Escalate complex issues to higher-level support teams or specialists as needed.

•

Maintain a high level of professionalism and customer service when interacting with end-users.

•

Support other IT projects and tasks as assigned by the IT Manager.

•

Ensure adherence to IT best practices, security protocols, and internal guidelines.

•

Manage IT assets, software licenses, and the onboarding and offboarding processes for employees.

•

Set up and troubleshoot AV equipment, acting as the primary AV support for events and meetings.

•

Maintain up-to-date IT documentation, including details on maintenance, updates, deployments, and change requests.

Job Description

We are seeking a dynamic and dedicated IT Executive to provide Level 1 IT support, manage network operations, conduct detailed data analytics, and ensure robust system User Acceptance Testing (UAT). The role requires a hands-on, proactive individual with excellent problem-solving and organizational skills.

Responsibilities:

• Serve as the first point of contact for IT-related inquiries and issues, ensuring timely resolution.
• Troubleshoot and resolve hardware, software, and basic network issues.
• Maintain an inventory of IT assets and assist in hardware/software procurement.
• Perform advanced data analysis using Microsoft Excel (pivot tables, VLOOKUP, Power Query, and macros).
• Generate and interpret detailed reports to support business decisions. Ensure the accuracy and integrity of data across various systems.
• Assist in automating repetitive tasks using Excel or other tools to improve efficiency.
• Conduct comprehensive UAT for new systems or system upgrades to validate functionality and performance.
• Identify, document, and report system defects and work closely with developers to resolve them.
• Provide feedback and recommendations to improve system usability and effectiveness.
• Prepare and issue letters of offer and other necessary documentation.
• Be available for after-office hours and weekend support as required to resolve critical issues or meet project deadlines.
• Assist in IT-related projects, such as system upgrades, migrations, or software implementations.
• Conduct IT training or workshops for end-users as needed.
• Any other duties as assigned by the supervisor or management.

Skills:

• Strong troubleshooting, device security knowledge, understanding backup/ recovery process and analytical skills with a proactive approach to problem-solving.
• Knowledge on Microsoft Office 365, advanced proficiency in Microsoft Excel and other data visualization tools.
• Solid understanding of networking principles and system testing methodologies.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks effectively.
• Strong communication skills to convey technical information to non-technical users.
• Ability to work independently and within a team in a fast-paced environment.
• High level of attention to detail and a commitment to maintaining data accuracy.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• 2-4 years of relevant experience in IT support, network management, data analytics, and UAT.
• Familiarity with IT Service Management (ITSM) tools and ticketing systems.
• Experience in conducting UAT and documenting detailed test reports.
• Knowledge of basic scripting or automation tools is a plus.
• Willingness to work flexible hours, including weekends, when necessary.
• Strong commitment to continuous learning and professional development.

Job Responsibilities

System Support

• Provide day-to-day support to users for all relevant systems under Property Management
• Act as the escalation point and first-line support for any reported applications / hardware issues
• Manage the tickets in the ticketing system and ensure they are resolved and closed within the SLA
• Manage IT hardware inventory
• Create, maintain, update, and distribute written system documentation to respective parties
• Evaluates training needs of users; develop training curriculum and prepare/ update training material; conduct training workshops for Property Management personnel
• Onboarding process of new staff – laptops built and setup, guide new staff of all relevant IT applications.
• Proficient in Microsoft 365 suites, especially OneDrive and Sharepoint Online

System Change & Implementation

• Translate and documents work processes into business system functions
• Recommend solutions and changes for improving and aligning company policy, procedure and best practice
• Project-manage any identified system change with vendors and internal users
• Prepare test cases and test data for entering acceptance test; performs acceptance test of new and/or modified software applications
• Monitor system usage and report system change / implementation status to the management

Job Requirements:

• Minimum 4 years of working experience in IT / digital transformation environment
• Experience in IT project implementation, Agile preferred.
• Experience on enterprise application platforms
• Excellent problem-solving skills with ability to navigate technology and organizational issues to complete project tasks
• Positive, collaborative and solution-oriented attitude
• Knowledge of Real Estate preferred
• Excellent knowledge on IT solutions, new technologies and understand technology trends

The Job

Specific (85%)

• Working in a team to provide support for existing application systems, including managing daily system operations and account-related support.
• Assist end-users in using applications effectively, providing guidance and training when necessary. Point of contact for users experiencing application-related problems.
• Troubleshoot and resolve issues related to application functionality or performance. Collaborate with vendors or developers to escalate and resolve issues, ensuring effective and timely resolution.
• Carry out system setup, configuration changes or customisations to applications to meet user requirements. Ensure proper documentation, software change management and control procedures for all systems.
• Work closely and support project managers to implement new IT application, gathering user requirements ensuring that system implementation meet users’ requirements and within deadline.
• Identify, source and recommend new innovative functionalities and IT solutions that add value to SATA’s future operation needs. Work closely with stakeholders, process owners, and users to integrate technical and application components into business processes.
• Document operational procedures, account management, audits and IT procurement activities. Carry out monitoring and report on application performance and other related metrics.

General (15%)

• Work closely with the infrastructure and network team to ensure maximum system stability and uptime.
• Any other duties, tasks and non-IT related events as assigned by Head of Information Technology.

Responsibilities

• Configure and manage infrastructure systems, applications, and network equipment (e.g., Active Directory, data centers, firewalls, VPN, video conferencing).
• Oversee desktops, mobile, and remote devices.
• Ensure automated backups, disaster recovery processes, and system patches, with close monitoring of resource usage.
• Work with external vendors to uphold SLAs.
• Develop and update technical documentation (admin and user guides).
• Support local and international users over LAN/WAN securely.
• Identify suitable products, solutions, and suppliers for project needs.
• Provide L1/L2 support and participate in projects as a lead or team member.

Requirements:

• Diploma/Degree in Computer Science, IT, or CCNA Certification.
• At least 1 year of relevant experience.
• Proficient in enterprise networking (WAN, LAN, VPN optimization).
• Skilled in Microsoft Server (2012+), Microsoft 365, Google Suite.
• Knowledgeable in internet architecture (TCP/IP, DNS, DHCP, Proxy, Firewall).
• Familiar with Alcatel PABX, FortiGate, Cisco, and Unifi Wireless AP Controller.
• Strong understanding of CyberRisk and CyberSecurity; PDPA familiarity preferred.
• Experience with Veeam, VMware, and UNIX/Linux is beneficial.
• Background in API/Web Programming and Database Administration is a plus.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628