Location: Chai Chee Road

Overview:

• We are looking for an IT Operations Support Analyst to maintain and support our IT operations. The role involves developing batch jobs, managing cron jobs, and ensuring the stability of IT systems. Ideal candidates will have experience with .NET, SQL databases, and scripting for operational processes.

Key Responsibilities:

• Monitor and maintain daily IT operations and system performance.
• Develop batch jobs using .NET and manage cron job scheduling.
• Troubleshoot and resolve operational issues related to systems and databases.
• Collaborate with teams to implement solutions and improve processes.
• Provide Level 1 and 2 support for system incidents and service requests.

Requirements:

• Bachelor’s degree in IT, Computer Science, or a related field.
• 3-5 years of experience in IT operations or support.
• Proficient in .NET programming and SQL databases.
• Experience with cron job scripting and scheduling.
• Strong problem-solving skills and ability to work independently.

Reporting directly to the Global IT Infrastructure Manager you will be required to be responsible for the day to day management of all relevant ICT systems and personnel.

In this role you will manage a helpdesk service function for all internal employees dealing with server hardware, server software applications and operating systems, phones, email enquiries, application issues and not limited to issues regarding the Network and PC Operating Systems, ensuring staff are suitably trained and issues are dealt with in a prompt manner. You will also be required to provide regular reports on problem areas with specific suggestions for enhancement to benefit all users.

Job Responsibilities

• Assist with the day-to-day running of the helpdesk
• Assist in the design, selection, installation and configuration of systems, software, and infrastructure
• Provide hands-on technical 2nd/3rd line IT Support, and act as an escalation point for the helpdesk
• Responding to internal staff requests by phone/email/remote control of systems
• Creation of dynamic training materials including screenshots/videos for users
• Onboarding/Offboarding new staff on process and procedure for issue resolution
• Deploying employee systems and modifying standard images to suit growing needs
• Assist in standing up new IT infrastructure (physical or virtual)

Job Requirements

• Degree in IT, Computer Science or equivalent work experience in related fields
• Minimum 2 to 3 years of help desk or technical support experience
• Minimum 2 to 3 years of System Administration
• MS Server & O365 Qualifications (preferably administration and automation)
• Server & Networking Qualifications
• Proven experience communicating directly with technical and non-technical employees to resolve their issues efficiently
• Comfortable in sharing knowledge through verbal or written instructions
• Ability to put people at ease while working in a fast-paced work environment
• Ability to identify patterns in issues that can be used to create FAQs for easy user understanding
• Experience with Version Control Systems to support system management
• Advanced Experience with Microsoft Windows operating Systems (Desktop and Servers), O365 & Azure
• Experienced with virtualised computing infrastructure and private clouds
• Knowledge of Networking – TCP/IP Networks, VPNs, Firewalls(Cisco), Switches (Cisco), SDWAN
• Experience of Systems Security and Data Protection
• Wi-Fi AP configuration and maintenance (Cisco)
• Understanding backup job reports and carry out troubleshooting

Established in 1998, Milkyway International Chemical Supply Chain is a leading integrated chemical logistics service expert and innovator with a head office in Shanghai, China, and multiple locations in Asia, Europe, and the United States. We are a publicly listed company on the China mainboard with over 3900 employees and CNY 12 billion in revenue in 2022. Our core business includes global forwarding, tank & tanker, project & chartering, regional transportation, regional warehousing, chemical distribution, and environment protection. We take pride in providing outstanding service to the World's Fortune 500 companies, and we truly believe our employees are the most valuable assets. Every talent that is joining Milkyway Asia Pacific headquarter in Singapore will be making an impact in its history!

Please visit http://mwclg.com/global for more information.

Position: IT Helpdesk Support

Location: Singapore

Job Responsibilities:

• Be responsible for the company's network, service equipment, the daily operation of desktop and management of the company's IT operation
• Provide on-site service support and handle the installation and maintenance of client's computer desktop, hardware and network equipment
• Be responsible for debugging and troubleshooting the video conference system
• The installation, debugging, configuration and maintenance of the desktop equipment (e.g. desktop, notebook, printer, printer, video conference, telephone, etc.)
• Communication with users to ensure the normal operation of the system
• Normal maintenance of network and computer room management (configured switches and firewalls basically)
• Management of the company's IT assets
• Other IT works assigned by the department manager and work report

Job Requirements:

• College degree and above, major in computer and other related fields
• Familiar with the basic network technology, the working principle of TCP/IP protocol, proficient in the configuration of brand network equipment such as Feita and Cisco, and experienced in the operation and maintenance management of computer room is preferred
• Familiar with mainstream systems such as Windows and Mac operating systems, common conference systems and equipments such as Polycom/Cisco/Teams. Experienced in deploying and debugging systems related to AD domain is preferred
• Good communication skills, initiative in work, strong learning ability, teamwork spirit, ability to work under pressure, strong sense of responsibility and service
• More than three years of relevant IT helpdesk experience. Experienced in system research and development with logical thinking is preferred
• Handle common computer hardware and software failures independently
• Accept the occasional business trip and hardworking
• Proficient in both English and Mandarin

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

Key Responsibilities:

• Website Management: Maintain, update, and enhance the company website to ensure optimal functionality, user engagement, and compliance with best practices.
• Server Administration: Oversee the administration, configuration, and maintenance of company servers, ensuring high availability and performance.
• Email Management: Monitor, configure, and troubleshoot company email systems, ensuring seamless communication for all employees.
• Technical Support: Provide timely technical support to employees regarding computers, software applications, and other IT issues.
• Hardware and Software Installation: Assist with the installation, configuration, and maintenance of computer hardware and software.
• Data Security: Ensure data security and integrity through the implementation of backup procedures and security protocols.
• Documentation: Maintain accurate documentation of IT processes, configurations, and user guides for reference.
• Training: Assist in training staff on IT-related policies and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Proven experience in website management and IT support.
• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to assist non-technical staff.

• Career Growth
• Attractive Compensation and Benefits

About Our Client

My client is a leading provider of digital payment solutions, offering a wide range of secure and efficient payment methods for consumers and businesses alike. They specialize in delivering seamless transaction services across various platforms, ensuring convenience and security for all users.

Job Description

• Assist in the identification, assessment, monitoring, and reporting of key IT risks, ensuring alignment with established IT risk management frameworks and regulatory requirements.
• Support the risk and controls self-assessment (RCSA) exercises and help manage audits with minimal supervision, handling IT governance, compliance procedures, and technology-related queries.
• Manage email communications with banks, auditors, and internal departments, ensuring timely responses and follow-ups related to the Card Centre and IT operations.
• Provide support for IT operations and internal/IT audits, especially in areas like PCI-DSS, OSPAR, and card production
• Consistently follow up on IT and compliance matters, review yearly plans with senior management, and collaborate with the IT/Operations team to address compliance gaps and ensure prompt updates to documentation.

The Successful Applicant

• Proficient in Microsoft Operating Systems, IT networking, programming, and PowerPoint presentations.
• At least 3 years in IT operations, internal/IT audit, with relevant risk certifications (e.g., ITIL, CISSP) considered an advantage.
• Experience in supporting IT and operational audits.
• Comfortable working in a production environment

What's on Offer

• Competitive Salary: Attractive compensation package
• Growth Opportunities: Professional development and career advancement in a fast-paced environment

Contact

Eleen Chong (Lic No: R1982403 / EA no: 18S9099)

Quote job ref

JN-112024-6605097

Phone number

+6564169862

Michael Page International Pte Ltd | Registration No. 199804751N

Job Description:

We are looking for a proactive and customer-focused Customer IT Support Specialist to join our team. In this role, you will serve as the first point of contact for software-related inquiries, troubleshoot technical issues, and ensure customers have a seamless experience using the products.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat, providing timely and effective resolutions to software-related issues.
• Diagnose and resolve technical problems related to software installations, configurations, and usability.
• Maintain accurate records of customer interactions, technical issues, and resolutions in our CRM system.
• Assist customers in understanding and utilizing software features and updates effectively.
• Collaborate with the teams to address and resolve complex technical issues.
• Develop and update user guides, FAQs, and troubleshooting documents for customer self-service.

Qualifications:

• Proven experience in IT support, customer service, or a related field.
• Proficiency with software troubleshooting and support tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes

in providing technical support or customer service for complex products or services. An ARC typically

employs highly trained and specialized agents who are knowledgeable about the product or service being

supported. They may also use advanced technologies such as artificial intelligence, chatbots, and

automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and

management of the product or service being supported, identifying, and resolving issues before they

become problems for customers. This can help to improve overall customer satisfaction and reduce

downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality

technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work

closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier

1 is the first line of technical support. This team is responsible for basic customer

issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non-

technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

 Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR

handling, Monitoring consoles)

o 1st level troubleshooting of in supported systems

i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

o Security event monitoring

o Server and network availability and performance monitoring

o Password reset and unlock

o Perform log & route [to higher tier or Resolver Team(s)]

 Record and manage all transactions/ cases in Service Management System

 Broadcast notifications to the relevant parties

 Provide timely status update, follow up on cases escalated until closure within the service level

agreement.

Ensure daily tasks are executed according to the Standard Operation Procedure

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

Job Responsibilities

User Support

• Respond to users’ support requests using Help Desk system;
• Assist with installing, configuring and maintaining PCs, networking equipment and network operating systems.
• Escalate support requests to senior team members when required.

IT Administration

• Perform basic administrative support duties as required to meet specific operational objectives.

Business Application Support

• Demonstrate progress of performing basic tasks within business applications under the supervision.
• Liaise with vendors when necessary;
• Maintain documentations in Help Desk system, User Manuals, Knowledge base, and procedures.

Job Requirements

• Degree or Diploma in Information Technology, IT-related courses
• Able to work independently and support business units daily
• Candidates with 1 to 2 years of working experience in IT industry may apply
• Ability deploy, configure, and support operating systems on desktop and mobile (Windows 7, Windows 10, Microsoft 365, Microsoft Active Directory, Android and Apple IOS).

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

Responsibilities:

IT Support:

• Provide technical assistance and troubleshooting for hardware and software issues on desktops, laptops, printers, and other peripherals.
• Perform routine maintenance tasks such as system updates, antivirus scans, and system optimizations to maintain compliance.
• Assist in setting up and configuring workstations, mobile devices, and audio/visual setups.
• Responsible for managing security incidents and outages for area of geographic responsibility partaking in the IRP / ERBC as directed. Due to geographic isolation, possible need to take on the local lead role.

IT Administration:

• Manage office IT to documented IT standards and process.
• Manage inventory, via asset tracking for IT equipment and software license in ITSM system.
• Manage IT tasks that pertain to employee life cycle from onboarding to user separation.
• Log and manage tickets in ITSM system, following Incident and Problem Management process where applicable.
• Work with external suppliers for IT hardware procurement and repair.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Proven at least 1.5 years of experience in providing technical support and troubleshooting for hardware, software, and network issues.
• Proficiency in operating systems such as Windows and macOS is a must.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of networking concepts, protocols, and troubleshooting methodologies.
• Strong verbal and written communication skills, with the ability to effectively communicate technical information to non-technical users.
• Excellent problem-solving skills and the ability to work independently or as part of a team.
• Attention to detail and ability to prioritize tasks in a fast-paced environment.

Brief description:

iO3 is a fast growing company in the field of maritime digital solutions and satellite connectivity.

We are hiring an IT service engineer to help manage and support our expanding customer base, with an emphasis on prompt response and exemplary delivery of support/solutions.

The candidate should expect a high tempo, dynamic environment and is joining a team of engineers that are strongly driven and passionate about what they do.

Jobscope:

1. Assist team lead in ensuring customers’ requests are promptly resolved, or to liaise with vendors to arrive at a solution
2. Responding to technical support calls/emails from vessel for computer, application and connectivity issues
3. Setting up and installing new computers, network infrastructure (up to L2) and software on board vessels or at shore
4. Maintain network infrastructure drawing for each vessel
5. Remote assistance to vessels upon coordination of timezone
6. Diagnosing and fixing network problems and hardware or software faults
7. Maintaining inventories of hardware and software for each vessel
8. Assist in ensuring prompt quotation, procurement and delivery of equipment to customer premises or vessels
9. Be actively involved in project preparation or solutions to meet customers’ requirements
10. Exposure to other segments of IT ie OT equipment, CCTV, WiFi infrastructure, satellite communications
11. Any other tasks assigned

Requirements:

1. Candidate must be at least physically fit to board vessels (few days per month)
2. Proficient in L1 networking, windows OS and MS office, WiFi networking, network infrastructure, firewall, VLANs, routing
3. Irregular hours at times, including weekends/public holidays, dependent on vessel’s schedule and arrival. Shipboard allowance is provided for vessel attendance.
4. Able to work on own and be responsible to prepare proper documentation for work completion
5. Keen to learn and driven to excel
6. Minimum NITEC, Higher NITEC or Diploma in relevant fields of study
7. This position is open to fresh graduates as well, training will be provided

The IT Support Officer will ensure the integrity and stability of in-house ICT systems that support key organisational functions across the client business. This will be achieved through supporting, maintaining and optimising ICT software and hardware, desktop and printing, and local and enterprise applications and associated operating systems as required.

Reporting to the Regional IT Manager, the IT Support Officer will provide 1st and 2nd level frontline support and services for the client business – also expanding to Navitas’ group ICT operations and will be proactively involved in the support of the client’s LAN, hardware, server and client operating systems and applications.

This position is an IT Support Officer within the Navitas Global IT Team based at Curtin Singapore. This position will primarily be based at the specified home campus, but may be required to work at any Navitas facility and will involve some evening and weekend work and on-call support.

Key Accountabilities:

The IT Support Officer will be responsible for, but not limited to:

- Providing frontline support, training, and ongoing troubleshooting assistance to all staff for bespoke client and group wide ICT systems

- Ensuring an exemplary level of support is provided to key stakeholders through strong, proactive engagement and communication – keeping stakeholders always advised with developments in relation to queries and issues using verbal and written mediums.

- Configuring all end user devices in line with Navitas policy, and supporting machines within the client’s environment (including the wider university’s computer labs)

- Maintaining a regular, accessible presence on home campus to ensure stakeholders are well supported with hardware and student technology request needs

- Procuring necessary IT equipment for the home campus and ensuring the asset management system is kept current with incoming, outgoing, and reissued hardware and software within the client company to successfully align with asset lifecycle management goals.

- Identifying, demonstrating, and assessing new developments and technologies and their relevance and potential impact on the client company and the wider Navitas IT group.

- Taking ownership of and managing the triaging and resolution of tasks in relevance to the specific client in UPA IT, using Navitas IT Service Desk.

- Ensuring client IT knowledge base is up to date, relevant and structured via categorisation and scheduled revision of in-place processes

- Assisting with the implementation of new technologies and systems introduced to the client company and wider Navitas IT group.

- Sharing knowledge and proactively supporting other IT team members in the client company and the wider Navitas group via Teams and Jira

- Being the local subject matter expert on required systems.

- Assisting the Regional IT Manager as required.

Qualifications and Selection Criteria:

Essential

- Demonstrated excellent customer service and effective communication skills, including telephone, written and face to face interactions.

- 1+ years’ experience in a service desk or more complex IT environment with corporate 1st and 2nd technical support.

- 1+ years’ experience with Microsoft 365, Active Directory, and SharePoint.

- Proven technical knowledge of PC operating systems including Windows, Linux and Apple OS, and familiarity with commonly used application packages.

- The ability to work autonomously, and work effectively on their own as well as in a team environment.

- Attention to accuracy and detail with strong organisational and analytical skills.

- Confidence interacting with a large range of internal and external stakeholders, such as key executives and staff.

- Comprehensive knowledge across a broad range of IT hardware and applications.

- Experience leading and facilitating information to a non-technical audience.

Desired

- IT Diploma or other equivalent tertiary qualifications; or an equivalent alternate combination of relevant knowledge, training and/or experience.

- Sound knowledge of IT Service Management concepts, preferably ITIL ITSM.

- Bespoke application support experience

- Intune, SCCM and endpoint management experience

- Relevant industry specific qualifications in Microsoft, ITIL, Cisco

- Experience in interacting with international students

We are looking for an engineer who is responsible for the design, implementation, administration, and support of Microsoft 365 (M365) solutions, ensuring optimal performance, security, and user experience. The role involves collaboration with cross-functional teams, end-user support, and driving the adoption of M365 technologies.

• Manage, configure, and support M365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Power Platform.
• Troubleshoot and resolve M365-related issues, providing 2nd and 3rd level support.
• Monitor M365 service health and escalate issues to Microsoft as required.
• Provide end-user support, guidance, and training on M365 tools and features.
• Configure and manage M365 compliance features, such as data loss prevention (DLP), eDiscovery, and information protection.
• Implement and manage security controls, including Multi-Factor Authentication (MFA), Conditional Access, and Identity Protection.
• Participate in change management processes for M365 service updates and enhancements.
• Collaborate with IT teams and business units to align M365 capabilities with organizational goals
• Support M365 migration projects, including data migration and system integration.
• Assist in the planning and execution of M365 adoption and change initiatives.

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

*** HR Contact Number : 6996 6666

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

Job Description:

We are seeking a detail-oriented IT Executive with 3 years of experience in the food and beverage industry to join our team. The ideal candidate will have a strong background in managing IT infrastructure, providing technical support, and implementing innovative solutions to improve operational efficiency.

Key Responsibilities:

· Manage and maintain the company's IT infrastructure, including servers, networks, and hardware.

· Provide technical support to staff, troubleshooting issues and ensuring minimal downtime.

· Implement and oversee cybersecurity measures to protect company data.

· Collaborate with other departments to identify and implement IT solutions that enhance productivity and efficiency.

· Conduct training sessions for employees on new software and technology.

· Oversee IT security measures, including the deployment and upkeep of antivirus solutions across all devices.

· Coordinate with IT suppliers for ongoing maintenance and tracking of software license renewals.

· Diagnose and address issues with network connectivity, including software applications like Microsoft Office, HR, and Accounts software.

Requirements:

· At least 3 years of experience in an IT role, preferably in the food and beverage industry.

· Bachelor's degree in Information Technology, Computer Science, or a related field.

· Strong problem-solving skills and attention to detail.

· Excellent communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Familiarity with IT infrastructure management, cybersecurity, and technical support

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

Responsibilities:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.
• Installation, re based desktops, notebooks, printers, scanners hardware components. Examples of such components are hard disk drive, CD-ROM drive, DVD-ROM drive, CD/DVD writer, multimedia kit, random access memory, processors etc.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express and Chinese version of the similar software, etc.
• Installation of customer’s access and in-house applications.
• Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.
• Printer Maintenance
• Provide Offsite Standby support for emergency incidents / cases after office hours on a rotational basis amongst the team personnel.
• Duty event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
• Any other ad hoc duties as assigned by supervisor.

Requirements:

• Able to work in a banking environment and open for shift work in case required.
• Proficient in Microsoft Office applications (emails, Excel)
• SCCM (familiar with packaging) & must have printer troubleshooting experience.
• Good to have EUC Support, IT helpdesk /IT support experience desirable.
• General skills - Candidate to demonstrate a positive attitude, good customer service skills, resourceful, responsive, and pro-active. Pleasant personality

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Responsibilities:

• Deliver hands-on technical support to resolve IT-related issues efficiently.
• Proactively identify and implement improvements to optimize IT performance.
• Track, troubleshoot, and escalate incidents to ensure timely resolutions.
• Collaborate with client IT teams for smooth deployment and integration of systems.
• Stay informed of emerging technologies to enhance system reliability and efficiency.

Requirements:

• Higher Nitec, Diploma, or relevant certifications (e.g., CompTIA, ITIL Foundation).
• Knowledge of remote desktop tools and troubleshooting end-user systems.
• Familiarity with IT incident tracking and escalation processes.Strong customer experience mindset with excellent listening, understanding, and response skills.
• Minimum 1 year in IT support roles, preferably in a system integrator environment.
• Fresh graduates (Higher Nitec/Diploma) with a proactive attitude are encouraged to apply.

Interested candidates who wish to apply for the advertised position, please click on the apply button

EA License No: 96C4864

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

• Location: Aljunied
• Working Days : Monday- Friday (WFH subject to approval)
• Working Hours: 9am-6pm
• Salary: $2800 - $4000 (Basic + Commission)

Job Responsibilities:

• Conduct daily sales activities, including cold calling, scheduling client appointments, preparing presentation materials and proposals, and presenting to potential customers.
• Develop and execute strategies by analyzing current market trends and needs.
• Generate new leads and secure new sales opportunities to boost sales revenue and achieve sales targets.
• Collaborate with partners and cross-departmental teams to provide pricing details and technical support to customers.
• Ensure accuracy in sales reports for record-keeping and management reporting.
• Perform pre-ITQ and RFQ groundwork duties, including tender/bidding and negotiation to close deals.
• Maintain strong support and relationships with existing and new customers, fostering long-term partnerships.
• Stay updated on product knowledge and market trends by attending product training sessions and keeping up with the latest developments.

Requirements:

• Minimum 1-2 years of work experience in Business-to-Business sales or in Business development role (IT field)
• Diploma / Degree holder in related field (Sales or Information Technology will be an advantage).
• IT Product Knowledge. Knowledge or experience in HP / Lenovo SMB sales or IT solutions and consultancy.
• Proven good sales track record in related fields

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Our client is a local company, one of the leading Environmental Services provider. They are looking for a IT Executive to assist their team for the next phase of their business. They are located in West.

Duties of IT Executive:

• Provide support for on-site and remote end-users to resolve IT-related issues, including hardware, software, and network troubleshooting on notebooks, desktops, and related peripherals.
• Conduct installations, system migrations, and problem-solving for various systems.
• Troubleshoot desktop-related issues effectively.
• Maintain and support servers, databases, and IT infrastructure, including performing configuration upgrades.

Requirements:

• Minimum 1 year IT back end support experience
• Minimum ITE/Diploma in Information Technology
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Job Responsibilities

• Provide end users in PC Hardware & Software computing needs.
• Responsible for maintaining and installing PC operating systems, application software, system patches and antivirus software.
• Trouble shooting PCs, Printers, Radio Frequency (RF) and PDA devices as well as software problems.
• Assists System administrator in supporting and maintaining VM and Windows Servers.
• Assists System Administrator in setting-up, configuring and maintaining network equipment such as Routers and Switches in Wide Area Network (WAN), Wireless LAN (WLAN) and Access Points.
• Support & maintain company various CCTV surveillance systems.
• Handle all IT equipment maintenance agreements and co-ordinate with vendors for system maintenance activities.
• Assists in sourcing and purchasing hardware and software to support company IT systems.
• Responsible for documentations of work processes, system workflow, operating procedures and new projects.
• Assist in user account creation/amendment/deletion based on user requests in ticketing system
• Maintain IT Hardware and Software inventory & asset tracking.
• Assist System Administrator in supporting & maintaining systems housed in data centers.
• Reporting to Manager, Operations Technology.
• Any other ad hoc duties assigned by the supervisors

Qualifications

• Degree or Diploma in Computer Science or Information Technology relevant disciplines. Looking for 1-2 years of experience in IT field
• Good hand-on knowledge in system administration (AIX, Linux, Redhat, Windows, VMWare, vCenter, Veeam & Cisco related softwares)
• Experience in Cloud deployment (MS Azure, Google Cloud) and supply chain domain knowledge would be an added advantage.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd