Job Description:
The candidate manages systems and infrastructure and help desk function. He/She focuses on strategic and policy development aspects that will have medium term consequences on the operation of the function and impact elements of organisation performance. He is responsible for overseeing the incident resolution and business continuity plans along with IT administration. He focuses on setting goals and priorities, allocates accountability among staff, manages the career development of others, liaises with professional staff and other managers, advises the business on technology related issues and engages in medium-term planning.
He is familiar with enterprise architecture frameworks, infrastructure and systems, and application monitoring tools.
The Candidate possesses an end-to-end understanding of an organisation's system environment and its critical elements that need to be actively managed to ensure service levels are met. He is driven leader, able to align the team behind strategic business priorities and to motivate key stakeholders to strive for continuous improvement at all levels.
The Candidate is responsible for providing pre-sales technical expertise to the sales team and clients during the sales process. He/She delivers presentations and technical demonstrations of the organisation's products to prospective clients. He translates the client's business requirements into technical specifications and requirements, and provides technical inputs for proposals, tenders, bids and any relevant documents. He uses prescribed guidelines or policies to analyse and solve problems.
He works in a fast-paced and dynamic environment, and travels frequently to clients' premises for technical sales pitches and meetings. He is familiar with client relationship management and sales tools. He possesses deep product and technical knowledge, and is knowledgeable of the trends, developments and challenges of the industry domain.
The Candidate displays effective listening skills and is inquisitive in nature. He possesses deep technical and domain knowledge, pays attention to detail, and has strong analytical and problem-solving capabilities. He has a service-oriented personality and is a team player who works towards developing solutions collaboratively.
He/She needs to adhere to ISO27001 policy and procedure.
Job Requirements:
Working Experience Required
- 8-10 years of relevant experience in IT systems and database administration, help desk operations, and incident resolution management.
- At least 3-5 years of experience in a leadership role focusing on strategic planning, team alignment, and driving business priorities.
- Proven experience in pre-sales technical support, including delivering presentations, conducting technical demonstrations, and translating business requirements into technical solutions.
Qualifications and Skills
1. Technical Expertise
- Proficient in enterprise architecture frameworks, database administration, and system monitoring tools.
- Familiarity with ISO27001 standards, policies, and procedures.
- Extensive knowledge of the latest industry trends, developments, and challenges in the IT domain.
- Strong understanding of IT business continuity planning and incident resolution processes.
2. Leadership and Strategy
· Demonstrated ability to set strategic goals, allocate responsibilities, and manage the career development of team members.
· Proven capability in liaising with professional staff and stakeholders to drive organizational objectives and service improvements.
· Adept at aligning team efforts with medium-term business strategies and fostering a culture of continuous improvement.
3. Pre-Sales and Client Engagement
· Skilled in providing technical expertise during the sales process and creating technical inputs for proposals, bids, and tenders.
· Experienced in client relationship management and utilizing CRM tools.
· Strong presentation and communication skills, with the ability to engage effectively with clients and stakeholders at all levels.
4. Analytical and Problem-Solving Skills
· Strong analytical skills to diagnose, analyze, and resolve technical issues promptly.
· Detail-oriented and inquisitive, with a service-oriented mindset and team-player attitude.
Other Requirements
· Willingness to work in a dynamic, fast-paced environment.
· Availability to travel frequently to clients’ premises for technical sales pitches and meetings.
· Ability to adhere to strict compliance standards, including ISO27001 policies.
Please click below link for application:
https://sg.quickhr.co/view_job.php?jd=NnF1aWNrX2hyX3JlY3J1aXRtZW50&cd=NDAyMnF1aWNrX2hyX3JlY3J1aXRtZW50
