The Role:

Job Scope/Responsibilities

• Provide admin support to the sales team
• Provide customer service and coordination support to customers
• Handle Phone calls & customer queries
• Customer support, delivery co-ordination; Invoicing, DO, PO..etc
• General administrative duties.
• Other duties as and when assigned

Requirements

• min. 2 years of relevant working experience
• Good interpersonal & communication skill
• Cheerful, positive,initiative and good team player.
• Bilingual in English & Mandarin
• Proficient in MS Office

Main Purpose of Job

To manage the overall process of inducting new Partners and their support staff in relation to the SJP systems and processes. You will support the Partnership to ensure that they are able to process new business efficiently and will identify any improvements that can be made to the process. Working in conjunction with the Partnership Development Manager’s you will also ensure the quality of documentation in relation to suitability letters and the completion of application forms are all completed to a high standard.

Key Responsibilities of the Job

1. Manage the onboarding of partners and supporting staff on all SJP systems and processes.
2. Drive internal management reporting that provide analysis to ensure quality submission of documents and efficient workflow are achieved.
3. Identify opportunities for process improvements
4. Drive changes and improvements in the client experience (from front to back) through various initiatives / projects.
5. Manage and assist implementation and subsequent usage of SJP’s internal platforms as well as change of process flow
6. Work alongside the Partnership Development Manager to ensure Partners understand the advice guidance process to advise their clients. You will need to train best practice around process and quality of advice documentation ensuring high standards are maintained.
7. Manage escalations and assist with issues from Partners and Advisers; provide resolution in a timely manner
8. Provide regular communication and sharing sessions to Partners regarding latest documentation, process flows and best practice updates
9. Actively share information with the team, ensuring team understanding is aligned with business priorities and opportunities

Requirements of the Job

Job Knowledge:

• Degree holder

• Relevant qualifications for the wealth management industry is desirable

• Proficiency in spoken and written English

• Experience in wealth management industry required

• Strong command in IT – Word, Excel, Outlook, etc.

• Experience in Salesforce is mandatory

• Project Management experience is a plus

Interpersonal Skills:

• Ability to drive initiatives independently

• Good and innovative team player

• Multi-tasking with high accuracy

• Strong in time management and communication skill

• Ability to build relationships to deal with Partners, Partner Support staff and 3rd Party providers locally or in the UK

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

We are looking for an Application Support Officer to improve the reliability of the existing systems and support the development of the new systems. The role is based in Singapore. It requires many interactions with the teams in Europe. Your main role involves around:

Production monitoring

• Monitor the global IT platform and execute the associated action when alerts are raised.
• Process (analyze, solve, document) incidents.
• Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
• Maintain monitoring systems and continuously share ideas to improve its effectiveness.
• Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
• Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
• Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

Support to users

• Process local user support requests (configurations, assistance,…)
• Collect regularly user feed-backs on system Run Quality and share it with development teams

Transversal

• Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,
• Self-organize continuous learning on the IS systems and landscape
• Manage the IT part of the Singapore Business Continuity Plan
• Share improvement ideas with Business Analyst

Technical Skills

• University degree in IT Engineering or Mathematics.
• 2-6 years relevant experience in IT trading environment
• Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.

Behavioral and social skills

• Interactive behavior : Active Listening and communication skills
• Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
• Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability

Technical and functional skills

• Understanding of trading environment.
• First experience in live monitoring and application support of large IT systems
• Good technical knowledge on the Windows environment
• SQL skills
• Good Scripting skills

GENERAL PURPOSE OF THE POSITION

This position reports to a Regional IT Manager and provides support of desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency. The Technology Support Analyst will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to end-user and local-office technology-related issues and will provide recommendations for the use of technology in supporting practice-group needs. In addition, the Technology Support Analyst serves as a liaison between software and hardware engineers within IT (including the Help Desk) and the end user community.

PRIMARY FUNCTIONS AND RESPONSIBILITIES

Responsibility

End-user Support

• Responds to end users and clients on technology-related issues and questions;
• Supports the business needs of the attorneys, practice groups, and local-office administrative departments and recommends appropriate applications
• Demonstrates proficiency with the firm’s applications
• Provides Level 2 support for practice-group-specific hardware and software
• Performs software installations and upgrades, where necessary
• Responds to and documents situations where standard procedures failed with software or hardware installations or upgrades
• Participates (with testing and documentation) in software pre-pilots, pilots and roll-outs
• Writes technical articles for the internal knowledge base on identified issues, resolutions and work-arounds and on locally managed applications
• Provides status reports to and communicates with the manager
• Performs detailed problem analysis and documents issues and resolutions related to software or network issues and works with Level 3 software and hardware engineers when an issue needs to be escalated
• Communicates with, evaluates usage patterns of, and recommends “best practices” to attorneys and staff to ensure optimal use of the firm’s technology based on knowledge of Firm technology
• Supports Practice Support technologies, including applications, temporary war rooms, and trial sites in remote locations
• Performs desk-side coaching, as needed, in conjunction with the Technology Education team, especially during large-scale roll-outs

Administrative and Operations Responsibilities

• Serves as a knowledgeable resource to team members within the office and the region.
• Provides Mobility support and advanced troubleshooting for approved devices.
• Maintains voice and LAN connections in closets and jacks.
• Performs routine maintenance of servers and applications.
• Resolves network hardware and software problems and coordinates with network engineers to correct issues/problems.
• Deploys and supports office telephone equipment.
• Troubleshoots telephone issues and coordinates with Firm Telecom to correct problems.

Other

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

EDUCATION AND EXPERIENCE

This job requires:

• an Associate’s degree (A.A) in a related field, and,
• minimum 2 years of experience in hardware and software support at a professional-services organization; or,
• equivalent combination of education and experience.

OTHER QUALIFICATIONS AND REQUIREMENTS

To perform the job successfully, the Technology Support Analyst must demonstrate the following knowledge skills and abilities:

• Strong customer-service orientation
• Technical skills
• Written communication skills
• Verbal communication skills
• Strong interpersonal skills
• Self-starter
• Ability to work individually and as part of a team
• Planning and organizational skills
• Problem solving skills
• Ability to adapt to change and balance competing demands
• Advanced arithmetic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts).
• Ability to solve practical problems dealing with a variety of variables where little standardization may exist.
• Ability to read and interpret general business documents, instructions and manuals; write routine business correspondence; and speak effectively with employees, clients and vendors.

COMPUTER SKILLS

To perform this job successfully, the Technology Support Analyst must have an advanced knowledge of office productivity software and the Microsoft operating system.

CERTIFICATES, LICENSES, REGISTRATIONS

• Microsoft Office Certification and A+ Certification preferred

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and may occasionally be required to move about. The employee is also regularly required to use a computer, involving substantial movements of the wrists, hands and fingers. The employee is also required to regularly communicate with others.
• The employee may also occasionally be expected to lift and/or move up to 30 pounds with assistance.
• Specific vision abilities required by this job include: close vision and ability to adjust focus.

WORK ENVIRONMENT

• The noise level in the work environment is usually moderate
• May require occasional travel
• This job may require occasional evening and weekend work on an overtime basis.

Job Responsibilities:

• Support the sales team for business related activities including quotations and price approval
• Track and follow up with request
• Work with Sales Operations team on business operational activities
• Support sales team on related business reporting and on-demand business reporting

Job Requirements:

• More than 2 year’s experience in a sales/marketing related position
• Familiarity with CRM systems eg. Salesforce, Zoho CRM etc.
• Excellent Excel skills
• Excellent communication skills
• Ability to speak Mandarin and/or Cantonese advantageous
• Ability to work in a high-pressure deadline driven environment

To find out more, kindly send your CV to [email protected].

Role Purpose

The on-site analyst role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

Responsibilites

• Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications.
• Owns and drives issues to resolution including escalation to specialized resources within the broader IT organization. Remains engaged on issues until resolution.
• Provide Tier 2 technical support for client facilities such as video conferencing and audio conferencing services.
• Lead, coordinate and participate in improvements as they relate to the on-site IT environment.
• Serves as an advocate for the organization’s information security management system. Assists customers to work efficiently within the ISMS framework.
• Test fixes to ensure problems have been adequately resolved.
• Perform post-resolution follow-ups to customer requests.
• Evaluate documented resolutions and analyse trends for ways to prevent future problems.
• Field incoming requests from customers via both telephone and e-mail in a courteous manner.
• Build rapport with customers.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Prioritise and escalate problems (when required).
• Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Understands the essential responsibilities of the position and works to continuously to build and improve the skills necessary to be proficient in the role.
• Serves as a back up to the IT Support Technician as appropriate.
• Serves as lead Audio Visual SME for live meetings and events held onsite or at remote locations as requested.
• Supports operates and maintains AV equipment for live meetings and events.
• Provides support and demonstrates expert knowledge for online webinar tools and applications.
• Acts as backup trainer when requested.

• Singapore Based (Aljunied)
• Monday- Friday - 9am - 6pm(WFH subject to approval)
• Salary: $2800 - $4000 (Basic + Commission)
• 1-2 years of work experience in Business-to-Business sales or in Business development role (IT field); Diploma / Degree holder in related field.
• Career Progression Opportunities

Job Responsibilities:
● Conduct daily sales activities, including cold calling, scheduling client appointments, preparing presentation materials and proposals, and presenting to potential customers.
● Develop and execute strategies by analyzing current market trends and needs.
● Generate new leads and secure new sales opportunities to boost sales revenue and achieve sales targets.
● Collaborate with partners and cross-departmental teams to provide pricing details and technical support to customers.
● Ensure accuracy in sales reports for record-keeping and management reporting.
● Perform pre-ITQ and RFQ groundwork duties, including tender/bidding and negotiation to close deals.
● Maintain strong support and relationships with existing and new customers, fostering long-term partnerships.
● Stay updated on product knowledge and market trends by attending product training sessions and keeping up with the latest developments.

Requirements:
● Minimum 1-2 years of work experience in Business-to-Business sales or in Business development role (IT field)
● Diploma / Degree holder in related field (Sales or Information Technology will be an advantage).
● IT Product Knowledge. Knowledge or experience in HP / Lenovo SMB sales or IT solutions and consultancy.
● Proven good sales track record in related fields

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our client is a local company, one of the leading Environmental Services provider. They are looking for a IT Executive to assist their team for the next phase of their business. They are located in West.

Duties of IT Executive:

• Provide support for on-site and remote end-users to resolve IT-related issues, including hardware, software, and network troubleshooting on notebooks, desktops, and related peripherals.
• Conduct installations, system migrations, and problem-solving for various systems.
• Troubleshoot desktop-related issues effectively.
• Maintain and support servers, databases, and IT infrastructure, including performing configuration upgrades.

Requirements:

• Minimum 1 year IT back end support experience
• Minimum ITE/Diploma in Information Technology
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Job Description:

Perform shipment arrangements from point of client engagement till the end of its business cycle.

- Work with and manage Clients’ expectations to fulfil shipment requirements.

-Liaise with respective Vendor partners; ensuring costs of shipment arrangements are in line with the business.

- Processing shipments via required administrative channels/systems.

- Work within organization’s network of partners to ensure actual shipment arrangement is completed.

- Perform billing and costing upon shipment completion.

- Provide periodic relevant reports

Qualification :

· Results driven

· Attention to detail

· Good command of English; both written and verbal

· Good interpersonal and communication skills

· Proficient in Microsoft Office; Outlook, Excel and Word

· Fresh from Studies are welcomed to apply

· Experience in freight forwarding is a plus

Permanent, 5.5 days 830am-530pm (Alternate Saturday 830am-1230pm), Clementi

Our client

An ISO certified additional and alteration (A&A) work contractor, integrated facilities management service provider offering various types of professional services including facilities management, Maintenance of building facilities n Facility consultation service.

Job scope

· To respond to M&E facilitates operations cases to provide technical knowledge and advice for site issue

· Manage a team of in-house Technician including roster planning, to carry out day-to-day building M&E services.

· To manage sub - contractors in fitting out and A&A projects and ensure adherence to building’s regulation guideline

· To conduct preventive M&E maintenance to ensure smooth facilities operation.

· To manage minor A&A works M&E project

· To Coordinate with client, vendor, internal team. External contractor

· To liaise with vendor for cost comparisons and liase with client for building M&E contract renewal.

· To adhere to SLAs (Service Level Agreements)

Requirements

· Diploma in Facilities Management or M&E engineering

· 4 years of Facilities operations.

· Proficient with acmv/hvac/ aircon building M&E.

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Reporting to the Executive Assistant Manager, the incumbent will be responsible to:

• Oversee all housekeeping and laundry operations.
• Establish and implement effective administrative and operational systems for the department to maintain a well-organised team of staff and ensure a clean hotel
• Operate within departmental budgets by effectively planning and controlling capital expenditure, budget, and expenses to maintain the department’s Profit & Loss (P&L).
• Coordinate and supervise outsourced projects and contracts.
• Inspect guest rooms, public areas, garden, landscape and back-of-house areas.
• Regularly inspect all fixtures, fittings, and appliances to ensure compliance with standards and take necessary action to maintain standards.
• Evaluate Guest Satisfactions and monitor trends to drive continuous improvement.
• Supervise staff evaluation exercise.
• Monitor the grooming, standards and performance of all team members.
• Oversee department’s recruitment and training needs.
• Supervise department’s inventory and ordering processes.
• Administer write-offs and handle new purchases.
• Investigate complaints and take corrective action.
• Competent in property management systems.
• Any other duties as assigned.

Requirements:-

• Diploma In Hotel Management or equivalent.
• Minimum 5 years of experience in a similar capacity in a hotel or in a similar managerial role.
• Possess strong training, leadership and people management skills.

Our client, a well-known company in the financial services industry, is looking for talent as a Telemarketer / Tele sales Executive / Sales Executive.

Job Description:

• Convert leads provided by the partner bank to sales through telemarketing.
• Handle customer enquiries with confidence.
• Correspond with customer through emails.
• Liaise with internal departments on policy fulfilment; and
• Achieve sales target for the team and individual set out by business.

Requirements:

• Minimum O levels / N level / Nitec or equivalent.
• Certificate in General Insurance (BCP, PGI, HI) will be an added advantage.
• Strong communication skills.
• Persuasive and highly motivated to make sales.
• Sales driven and possesses can-do attitude.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities

• Identify reliable sources of supply for materials and services of require quality and quantity to be delivered on time.

• Conduct RFI, RFP, RFQ, tender activities in accordance to Procurement Governance & Regulations.

• Carry out price analysis and conduct purchase/contract negotiation with vendors/suppliers to ensure materials/services are acquired at most competitive pricing.

• Adjudicate awards and make recommendations to management for approval.

• Processing of PO, Change Order as well as tracking of deliveries.

• Liaise and collaborate with stakeholders on materials/services received and closing of PO.

• Provide regular feedback on materials/services status to stakeholders.

• Engage vendors for quality issues and resolve disputes when needed

• Ensure department’s KPIs are met.

• Any other ad-hoc duties as assigned from time to time

Requirements

• Minimum two years’ experience in similar position

• Possess a tertiary Degree or Diploma

• Solid knowledge and understanding of purchasing processes and system

• Familiar with SAP platform is a plus but not a must, IT savvy (proficient with MS Office and Excel)

• Able to multitask, prioritize and manage time efficiently

• Accurate and precise attention to detail

• Confident to communicate with all levels/different cultural backgrounds

• Good team player, a person with integrity, maturity and self-motivated.

Licence no: 12C6060

The Key Account Executive, Retail – FMCG, is part of our Sales team. He/she is expected to work closely with the other KA Executives and Managers, as well as with Marketing, Sales Operations, Import & Export, and Finance & Accounts departments. We also expect to have strong Sales or Business Development experience in the Grocery segment with the major retail chains in Singapore that are not limited to NTUC, and Sheng Siong.

Qualifications & experience

Min 1 year in Management Field (e.g. CMM, FP NTUC & DFI)
Experience in Modern Trade is a MUST
Experience in Key Accounts is an advantage
Work in an FMCG environment (i.e. Supermarket industry)
Great communication skills (for external customer facing & internal sales rep/merchandisers facing)
Good Excel & PowerPoint skills (for internal reporting, and external document filling)
Able to handle pressure on deadlines & attention to details

Tasks & responsibilitiesKey Account Responsibilities:Meet monthly sales targets for designated accounts. Collaborate with Operations to optimize sales, distribution, and merchandising.
Monitor the service level of assigned accounts and minimize loss of sales opportunities.

Promotion Strategy and Product Launch:Enhance promotion strategies for increased sales
Establish objectives and marketing plans with retailers.
Conduct market research on industry trends and intelligence for business expansion

Product Launch:To do new product listing with each supermarket chain and responsible for the planning and implementing new product launch activities.
Responsible for product promotion proposal submission, negotiation, and execution.
To liaise and negotiate with supermarket personnel for product display space and rental during promotion periods, and to improve visual merchandising of our products.
Propose and execute ways to expand product display for brand awareness in outlets.

Relationship Building:Build and strengthen relationships with buyers, outlet personnel, and relevant parties to ensure smooth operations e.g. stock ordering, replenishment
Understand the customer’s business universe, identify and capture opportunities to increase market share in the outlet, and identify the opportunities/threats in the market to increase the outlet’s potential for maximizing profits to the company.
Provide excellent customer service and enhance customer relationships. Build effective business relationships with customers to meet their needs while protecting the company’s interests.

Sales Development:Assist in developing and implementing sales activities (NCP, promotion, thematic campaign).
Monitor and track marketing expenses to ensure that trade spend is within budget
Analyze category, brand sales, and promotions of assigned accounts for business opportunities to grow sales, volume, and distribution Provide feedback on the trade and competitors’ market developments to maintain relevance and competitiveness
Conduct quarterly and/or bi-yearly business reviews with assigned accounts to improve sales performance and to develop the business further.

This position reports to the Head of the Centre of Labour Information and Analytics (CLIA) and works closely with internal stakeholders and external partners on Rewards, HR surveys and HR consulting projects. The candidate is expected to have interest in the domain areas of manpower, labour and HR.

Responsibilities

• Research, monitor and interpret economic, labour and HR trends and information
• Design and conduct surveys, collect and analyse salary, benefits and other manpower/HR data with the aim of providing valuable insights to HR leaders.
• Plan and execute HR projects along areas of salary benchmarking, benefits review, employee engagement and other talent management programmes.
• Strengthen employers’ policy position on workplace and workforce issues using a data driven approach.
• Execute commercial Manpower/HR consultancy projects
• Support content and delivery of workshops, events and seminars

Job Requirements

• Degree with a major in HR, Economics, Business, Statistics or other related disciplines
• Fresh graduates are welcome to apply; Designation / Salary to commensurate with experience
• Team player with a growth mindset, meticulous and have a keen eye to details
• Good written and verbal communication skills
• Experience in the use of Excel, SPSS and survey technologies would be advantageous.

By submitting your resume, you have given SNEF consent to collect data which will be used for the assessment and evaluation of your suitability for employment within the organisation.

5 days work per week

$2,000 - $2,500 Basic salary + up to $1000 Transport allowance + Sales Commission

Job Description

• Achieve monthly & yearly sales target
• Develop the department’s allocated channel business (Café, Restaurants, Lower Trade)
• Conduct sales analysis and implement effective sales strategy & planning to meet sales target
• Work with department manager to plan and execute department’s project/s.
• Source for new potential business opportunities or account/s constantly to facilitate sales growth
• Regular sales visit to existing customers
• Work closely with customer to understand their requirements
• Communicate value and benefits of products effectively to generate sales opportunities
• Submit weekly report on sales calls
• Provide after sales service & problem solving solution
• Send monthly SOA & follow up with timely payment collection

Requirements

• GCE ‘O’ Level or Diploma
• Minimum 2 years of sales experiences (preferably in foodservice industry)
• Frozen experience preferred
• Proficiency in Microsoft Office (Word, Excel & Power Point)
• A team player with high adaptability level and self-motivated
• Service and people-oriented individual
• Flexible, creative and strong sense of responsibility
• Candidate must possess own car

Responsibilities

1. Identify markets and understand of products, searching new potential customers and new market opportunities and growth of business.
2. Build and promote strong customer relationships by partnering with them and understanding their needs.
3. Management of new sales leads, including qualification, response, recording and follow up with the objective of increasing revenue. Ensure timely follow-up on all leads that are generated.
4. Collect and communicate market and competitor’s information to corporate management team on a frequent basis.
5. Supporting marketing activities by attending trade shows, conferences and other marketing events

Requirements

• ITE or Diploma in Electical, Electronics or Mechantronics will be added advantageous
• Organized, with attention to details.
• Ability to develop and maintain relationships with key decision makers.
• Self-starter with ability to work independently.
• Positive, can-do attitude.
• Teamwork

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $2,900
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 years contract (Yearly Renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

RESPONSIBILITIES

• The role involves planning, coordinating, and implementing standards development projects under the national standardization programme administered by Enterprise Singapore.
• Provide secretariat support to the Technical Committees and Working Groups. This includes preparation of agendas, meeting minutes, report compilation, drafting of standards, etc.
• Engage and coordinate with the industry, academia, and government organizations to facilitate the development, promotion, and review of Singapore Standards and Technical References.
• Organizing key standard launches events and other outreach events.
• Collaborate with key stakeholders to identify, develop, and launch new standards. This includes conducting consultations and ensuring that standards are aligned with industry needs.
• Assist in the industry and technical research for the development of new/review of standards. Conduct verification studies to identify users of the standards.
• Handle inquiries regarding standards in your area of responsibility, ensuring prompt and accurate responses to stakeholders.

Requirements

• Minimum Diploma qualification in quality and safety / Fresh graduate are welcome to apply
• Preferably with at least three (3) years of relevant work experience in safety or manufacturing related field
• Preferably with secretariat experience
• Min. 3 years of experience in quality, safety or manufacturing industry is advantageous
• Results-oriented and able to manage and execute projects in a team and independently.
• Possess good interpersonal skills and work well with various stakeholders
• Good writing and communication skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and other productivity tools

Reporting directly to the Global IT Infrastructure Manager you will be required to be responsible for the day to day management of all relevant ICT systems and personnel.

In this role you will manage a helpdesk service function for all internal employees dealing with server hardware, server software applications and operating systems, phones, email enquiries, application issues and not limited to issues regarding the Network and PC Operating Systems, ensuring staff are suitably trained and issues are dealt with in a prompt manner. You will also be required to provide regular reports on problem areas with specific suggestions for enhancement to benefit all users.

Job Responsibilities

• Assist with the day-to-day running of the helpdesk
• Assist in the design, selection, installation and configuration of systems, software, and infrastructure
• Provide hands-on technical 2nd/3rd line IT Support, and act as an escalation point for the helpdesk
• Responding to internal staff requests by phone/email/remote control of systems
• Creation of dynamic training materials including screenshots/videos for users
• Onboarding/Offboarding new staff on process and procedure for issue resolution
• Deploying employee systems and modifying standard images to suit growing needs
• Assist in standing up new IT infrastructure (physical or virtual)

Job Requirements

• Degree in IT, Computer Science or equivalent work experience in related fields
• Minimum 2 to 3 years of help desk or technical support experience
• Minimum 2 to 3 years of System Administration
• MS Server & O365 Qualifications (preferably administration and automation)
• Server & Networking Qualifications
• Proven experience communicating directly with technical and non-technical employees to resolve their issues efficiently
• Comfortable in sharing knowledge through verbal or written instructions
• Ability to put people at ease while working in a fast-paced work environment
• Ability to identify patterns in issues that can be used to create FAQs for easy user understanding
• Experience with Version Control Systems to support system management
• Advanced Experience with Microsoft Windows operating Systems (Desktop and Servers), O365 & Azure
• Experienced with virtualised computing infrastructure and private clouds
• Knowledge of Networking – TCP/IP Networks, VPNs, Firewalls(Cisco), Switches (Cisco), SDWAN
• Experience of Systems Security and Data Protection
• Wi-Fi AP configuration and maintenance (Cisco)
• Understanding backup job reports and carry out troubleshooting

General Administration

• Provide support for all answering of calls
• Update pest control services report (weekly) and mosquito breeding report (monthly)
• Order stationeries and pantry supplies and gifts (for occasions)
• In charge of the maintenance of the copier machines and order toners when required
• Maintain record of Company Vehicles and apply Shell card for new vehicles, vehicles auditing
• Apply for PUB for water and electricity supply for office, town council and public toilets and accommodation of foreign workers and season parking for lorries
• Any adhoc duties as assigned

Recruitment

• Support recruitments for Operations teams with recruitment. administrative, organizational and logistical tasks.
• Serving as the logistical point of contact for both internal and external candidates at the written offer stage, including interacting directly with the candidates and ensuring signed paperwork is received in a timely manner.
• Managing various aspects of the candidate experience post offer acceptance, including ensuring accurate start dates and compliance of onboarding paperwork.
• Maintain accurate record keeping and consistent storage of new hire candidate records.
• Completing daily, weekly, monthly and quarterly reports as required.
• Conduct new employees’ orientation, exit interviews, referral programs.
• Updating of handbooks, orientations programs and documents templates when required.
• Any other ad-hoc tasks that are assigned.

Company’s Profile
Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.


Responsibilities

• Provide pre-sales technical support and design IT solutions with the sales team, vendors, and partners.
• Develop and deliver technical designs, proposals, tenders, and solutions promptly to meet customer requirements.
• Ensure technical compliance and validate integrated solutions across multiple products.
• Stay updated on industry trends and products to offer expertise through presentations and demonstrations.
• Consult with prospective customers to create viable solutions and coordinate with the post-sales team for successful implementation.

Requirements

• Strong knowledge in LAN, WAN, SDN, NFV, network security, wireless technologies, cloud solutions and enterprise technologies.
• Familiarity with public sector projects is a plus.

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Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Job Responsibilities

• Provide end users in PC Hardware & Software computing needs.
• Responsible for maintaining and installing PC operating systems, application software, system patches and antivirus software.
• Assists System Administrator in setting-up, configuring and maintaining network equipment such as Routers and Switches in Wide Area Network (WAN), Wireless LAN (WLAN) and Access Points.
• Support & maintain company various CCTV surveillance systems.
• Handle all IT equipment maintenance agreements and co-ordinate with vendors for system maintenance activities.
• Assist in user account creation/amendment/deletion based on user requests in ticketing system
• Maintain IT Hardware and Software inventory & asset tracking.

Qualifications

• Degree or Diploma in Computer Science or Information Technology relevant disciplines.
• 1-2 years of experience in IT field
• Good hands-on knowledge in system administration (AIX, Linux, Redhat, Windows, VMWare, vCenter, Veeam & Cisco related softwares).
• Solution-oriented, friendly, helpful, resourceful and able to multitask, troubleshoot and work independently .
• Experience in Cloud deployment (MS Azure, Google Cloud) and supply chain domain knowledge would be an added advantage.

Interested applicants please send your resume to [email protected]

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

RCB No.: 199601303W

We regret that only shortlisted candidates will be contacted.

The Executive / Senior Executive for Fundraising in the Resource Development Department plays a crucial role in driving the organisation’s growth by securing essential donations. This position is responsible for executing fundraising plans, creating engaging content, and building strong relationships with donors to increase annual donation income.

Responsibilities:

• Execute all fundraising plans such as direct mail appeals, grant applications and fundraising campaigns and events.
• Collaborate with the team to develop innovative programmes and projects that resonate with donors and encourage their participation.
• Create compelling social media content to promote fundraising initiatives, generate interest, and drive donations.

A successful candidate would be:

• A tertiary graduate with a minimum of two years of fundraising experience.
• Is comfortable to uphold, communicate and affirm Habitat for Humanity’s principles; Pls refer to our website (https://www.habitat.org.sg/about-us) for the details.
• A detailed-oriented and efficient multi-tasker who is also organised and resourceful.
• Adaptable team player, able to work independently or collaboratively with internal stakeholders.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel and Outlook) and Customer Relationship Management/ CRM software; resourceful in search engines.
• Familiar and active on various social media platforms including Instagram and LinkedIn.
• Effective communication skills written and spoken, and creative graphic design skills.
• Excellent interpersonal skills and cultural sensitivity.
• Not afraid to getting their hands dirty and work on the ground.

The Team:

Over the past 20 years, we have constantly pushed the envelope, expanding and adapting to meet the pressing needs of our community locally and globally. We do this to realise our vision for a world where everyone has a decent place to live. You can look forward to working among passionate people with big hearts - a vibrant team that feels like family.

If you are interested to join us and be part of our exciting and meaningful ministry, please email us your complete curriculum vitae. Do include a cover letter with your salary expectations and email it to [email protected].

Only short-listed candidates will be contacted for an interview.

Habitat's Expectations Surrounding Safeguarding:

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have particular responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse; safeguards the rights of beneficiaries and community members (especially children); and promotes the implementation of Habitat for Humanity's code of conduct.