Benefits Summary:

• Up $5000 + Commission + Bonus + Benefits
• 5 Days work week
• Working Location: West / Central
• MNC with good working environment

Responsibilities:

• Maintain existing accounts and acquire new clients
• Work closely with the marketing team to create promotional campaigns and increase the brand awareness
• Implementing strategic sales plan to expand the customers' base and penetrate key sales accounts in the tech sector
• Identify and develop new business opportunities for software solutions
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Alternatively, you may also email your resume to us at [email protected].

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https://wa.me/6593839640

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https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Edward TOH
Registration No: R1658602
EA License No: 20C0278

PRINCIPAL RESPONSIBILITIES

• Provide staff and users with assistance solving computer related problems.

• Test, maintain and monitor computer programs and systems, including coordinating the installation of computer programs and systems, new user account creation/deletion.

• Assist in setting-up of new workstations.

• Support all outlets POS Systems and POS Backend.

• Compile and prepare POS reports from backend reporting systems regularly.

• Maintenance of distributed CCTV systems.

• Based in office and will require travelling to stores for support as needed.

• Liaise with external vendors or principals when necessary.

• Other ad-hoc duties as assigned by the IT Director.

• Rapidly establish a good working relationship with customers and other professionals

• Test and evaluate new technology

• On-site store support

MAIN QUALIFICATION / EXPERIENCE / SKILL AND ABILITY

• Minimum 2 years of experience supporting retail or food & beverage industry

• Mainly Windows environment (Windows 10 and above)

• Experience in helpdesk, IP cameras, SQL query are highly preferred

• Positive attitude with good interpersonal skills

• Required to be on standby mode including weekends/ PH when necessary and working hours may vary.

• Knowledge in network and troubleshooting

• Good verbal and written communication skills

• Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face, to ensure seamless support to daily ops;
• Managing the issues or changes required, such as forgotten passwords, viruses or email issues;
• Monitoring and maintaining the computer systems and networks within an organization;
• Running diagnostic software to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems;
• Troubleshooting basic hardware issues;
• Gathering important information from end-user (agents) and operation managers to identify non-routine problems and collaborate to IT department for resolution;
• Responsible in preparing reports required by the IT department including equipment inventory and other diagnostic and audit reports;
• Any other tasks which are related to level-one IT troubleshooting to ensure the smooth delivery of operations in cluster;
• Other scope/tasks as assigned by authorized personnel of Agape.

• Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face, to ensure seamless support to daily ops;
• Managing the issues or changes required, such as forgotten passwords, viruses or email issues;
• Monitoring and maintaining the computer systems and networks within an organization;
• Running diagnostic software to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems;
• Troubleshooting basic hardware issues;
• Gathering important information from end-user (agents) and operation managers to identify non-routine problems and collaborate to IT department for resolution;
• Responsible in preparing reports required by the IT department including equipment inventory and other diagnostic and audit reports;
• Any other tasks which are related to level-one IT troubleshooting to ensure the smooth delivery of operations in cluster;
• Other scope/tasks as assigned by authorized personnel of Agape.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Responsibilities

• Configure and manage infrastructure systems, applications, and network equipment (e.g., Active Directory, data centers, firewalls, VPN, video conferencing).
• Oversee desktops, mobile, and remote devices.
• Ensure automated backups, disaster recovery processes, and system patches, with close monitoring of resource usage.
• Work with external vendors to uphold SLAs.
• Develop and update technical documentation (admin and user guides).
• Support local and international users over LAN/WAN securely.
• Identify suitable products, solutions, and suppliers for project needs.
• Provide L1/L2 support and participate in projects as a lead or team member.

Requirements:

• Diploma/Degree in Computer Science, IT, or CCNA Certification.
• At least 1 year of relevant experience.
• Proficient in enterprise networking (WAN, LAN, VPN optimization).
• Skilled in Microsoft Server (2012+), Microsoft 365, Google Suite.
• Knowledgeable in internet architecture (TCP/IP, DNS, DHCP, Proxy, Firewall).
• Familiar with Alcatel PABX, FortiGate, Cisco, and Unifi Wireless AP Controller.
• Strong understanding of CyberRisk and CyberSecurity; PDPA familiarity preferred.
• Experience with Veeam, VMware, and UNIX/Linux is beneficial.
• Background in API/Web Programming and Database Administration is a plus.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibility

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Requirement

• Strong written, oral communication skills and able to manage user.
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment
• SQL, Unix, Windows, MS office

Working Hours: Mon-Fri 8.30am-6pm

Working Location: Pandan Road - company transport is provided from Clementi MRT (one way)

As a key member of the IT Team, you will play a pivotal role in maintaining and optimizing infrastructure systems across multiple locations, locally and overseas.

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

• Singaporean only
• Min Diploma in Computer Science, IT or CCNA certified
• Min 1 year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller

To Apply:

Please attach your resume with the following information:

• Reason for leaving last/ current employment
• Last drawn salary
• Expected salary
• Notice period

(We regret that only shortlisted candidates will be notified)

• To provide onsite technical and troubleshooting services covering below support activities within the required SLA time frame.
• Hardware support: Technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
• Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
• IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
• Enhanced support for VIP users
• Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
• Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
• Asset management support for end user devices by following defined processes
• Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
• Onsite support for events such as trade shows or special meetings
• Regular checks for IT Room devices and Meeting Room equipment when required
• Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Job Requirements

• Diploma / Nitec in Information Technology, Computer Engineering, Electronics or related field
• 2 to 3 years of desktop support experience in Corporate environment
• 5 days work at Raffles Quay
• MNC work environment
• Salary $2700 - $3000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

• End user support
• Assist in Operating Systems Migration and related support.
• Support, troubleshooting, diagnosis of hardware and software problems.
• Handle all problems associated to End User Equipment and Software.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
• Synchronizing application settings to environment requirement.
• Relocation of computer devices and peripherals.
• Setting up of the end users profiles for applications.
• To guide, update and follow up to end users.

Job Requirements

• Diploma in Information Technology, Computer Engineering, Electronics or related field
• At least 1 year of relevant experience
• Knowledge in IT Hardware
• Monday to Friday (9am to 6.30pm) work near Raffles Place MRT
• Bank working enviroment
• Salary $2600 to $3000
• Start work immediately or within short notice

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Industry: Technology Integrator Industry

Location: East area

Schedule: 5-day work week

Skills: IT Support Services, IT Generalist

Our client is one of the leaders in Communications and Technology with presence in Cyber Security, Infrastructure, Network and Systems Security catering to various Industry sectors across the region.

Job Description:

• Configure physical network devices during capacity buildouts
• Set up automated monitoring of physical network devices
• Set up automated alerting based on monitoring for physical network devices
• Write automation scripts to safely update the configuration of physical network devices
• Cut tickets to Data Centre operations for a variety of tasks: check cable, replace a line card, replace a faulty device, decommission a device, etc
• Update the firmware (operating system) of physical network devices
• Maintain the logical access security for physical network devices
• Responds to live site incidents involving physical network devices
• Provide evidence to auditors on the logical security of physical network devices

Skill sets:

• Preferably 3 years or more of Networking Engineering experience
• Experience troubleshooting across a variety of networking platforms including
• Experience in creating user's account and mailboxes on AD and Exchange.
• Good knowledge on antivirus management e.g. Windows Defender, Symantec, McAfee.
• Good knowledge on repair PCs and notebooks such as O/S and Office Application troubleshooting.
• Good knowledge in diagnostic of hardware issues on PCs and notebooks.
• Highly effective written and oral communication skills.

We will consider all candidates but will prioritize those who have closer requirements to client needs.

Thank you!!

Joseph Syho

Reg Number: R1108657

EA Licence No: 18C9079

Responsibilities:

• Promote Company Products on TikTok:Responsible for promoting the company's application product on the US TikTok platform.
  Select quality cooperative influencers/KOLs to achieve promotional cooperation.
  
• Content Production:Assist in the content production process.
  Collaborate and liaise with influencers/KOLs, writing scripts, creating attention-grabbing content, and scheduling content publishing on TikTok platforms.
  
• Trend Analysis and Recommendations:Keep abreast of emerging trends and make appropriate recommendations for effective promotion and product placement.
  Collaborate with influencers/KOLs to develop ad creatives required for product placement.
  
• Data Analysis and Reporting:Use a data-driven mindset to measure, analyze, and report the traffic performance of TikTok ads.
  Analyze metrics cyclically to determine the output and value of TikTok content. Use data as a critical planning tool to refine strategy and tactics.
  
• Influencer/KOL Relationship Management:Attract, engage, manage, and maintain positive relationships with influencers/KOLs.
  
• Discord Community Management and Development:Manage and develop Discord community engagement.
  Implement strategic initiatives to boost weekly retention on Discord.
  Facilitate and engage in community discussions in Discord channels and group chats, resulting in increased activity levels and improved user satisfaction and retention.
  

Qualifications:

• Proven experience in social media marketing, particularly on TikTok and Discord.
• Strong understanding of influencer/KOL marketing and content production.
• Excellent communication and collaboration skills.
• Proficient in analyzing data and metrics to drive strategy.
• Ability to stay updated with emerging trends in social media and community engagement.
• Experience in managing and growing online communities, specifically on Discord.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative team.
• Flexible working environment with opportunities for growth and development.

Responsibilities

• Oversee day-to-day operation to ensure smooth operational effectiveness
• Handling vehicles for inspection and other services (when requried)
• Assist in handling customer’s enquiries (when required)
• Data entry for work related matters
• Provide good Customer Service
• Ad-hoc duties as assigned

Requirements

• Possess Valid Class 3 License
• Possess Vocational License will be an added advantage
• Proficiency in Microsoft Word, PowerPoint and Excel
• Communication, Customer Service and Problem Solving Skills
• ‘O’ Level, Diploma, Advanced/Higher/Graduate Diploma
• Able to work independently
• A good team player who is proactive and meticulous
• Has good communication and interpersonal skills
• Keen to learn with positive work attitude
• Entry level candidates are welcome to apply
• 5.5 days work

This position based in Singapore is responsible infrastructure technical support for Asia Pacific (Singapore, Shanghai, Australia, Japan, Indonesia, Vietnam, Papua New Guinea) based ECOM employees (~300) and reports to Infrastructure Manager. This position has frequent contact with internal clients, peers, managers, and vendors.

Job Duties:

- Take ownership as single point of contact, provide response through phone or emails and consistently logging all ICT related issues into ticket management system.

- Unresolved issues, shall escalate to the next level of support.

- Follow up progress of outstanding issues to closure.

- Assist in ICT projects and other administrative tasks.

Responsibilities:

- Provide day to day Level-1 IT support to local and remote users (preferred English, Chinese reading)

- Deploy / troubleshoot PC / Copier / Printer / Phone and network peripherals

- Handle Windows desktop setup, software installation, troubleshooting, performance fine tuning and patching

- Take ownership, follow up, and resolve IT service request tickets

- Liaise with support teams and vendors

- Commission, Decommission Laptop, devices, and server rack equipment

- Manage laptop and IT device inventory, procurement, arrange DHL shipment and disposal process

- Manage user laptop backup

Job Requirements:

- Patient, easy approachable with friendly personality have strong interest in IT industry and service delivery.

- A strong team player.

- 2 to 3 years of IT helpdesk experience

- Possess positive working attitude and interpersonal skills

- Resourceful, able to work independent in a fast-paced environment to meet project deadlines at minimum supervision

Skills:

Diploma in IT-related field preferably Computer Science, Information Technology, Information System, Info-communications, Engineering, Science or its equivalent.

Proficient in Microsoft Windows 10, 11, Active Directory, Azure, Google suite (Mail, Drive, Meet)

Experience in networking (LAN, WAN, DHCP, DNS, TCP/IP, VPN, SSLVPN) with confident analytical troubleshooting skills.

Remote Support tools (Teamviewer)

Digital filing and document imaging system (Laserfiche)

Network security (Malware, Ransomware, Phishing)

Desktop App (Microsoft Office, Antivirus, Citrix client, VPN client, 7-Zip, Java run-time, multi-factor authentication tool, etc…)

Server rack (rack mount, cabling, Router, Switches, vLAN, RJ45 crimping tool, cable tester, Wireless Access Point, Desk Phone, Door access system, Video Conference, etc…)

Job Responsibilities:

1. Helpdesk Support(（LV1）:Provide technical support to resolve issues faced by company employees with computers, software, and hardware.
   Respond quickly to and handle daily technical support requests via phone, email, or on-site assistance.
   Provide training and guidance to employees on operating systems, application software, and network usage.
   
2. Hardware Architecture & Management（LV1）:Oversee the deployment, configuration, and maintenance of all IT hardware equipment (such as computers, servers, printers, scanners, etc.) within the company.
   Regularly check the performance and health of hardware devices, identifying and resolving potential issues proactively.
   Assist in planning and designing the company's hardware infrastructure to ensure that hardware facilities align with company needs.
   
3. Data Center Installation & Operations（LV1）:Participate in the installation, configuration, and testing of data center facilities to ensure stable equipment operation.
   Monitor the data center environment (e.g., temperature, humidity, air conditioning, UPS power, etc.) to ensure the continuous and stable operation of the equipment.
   Manage the daily maintenance of data center servers, storage devices, and network equipment, including hardware troubleshooting, repairs, and replacement of faulty components.
   
4. Network Maintenance & Optimization（LV1）:Responsible for the daily maintenance of the company’s internal network, including configuration and management of routers, switches, firewalls, and other network devices.
   Monitor network performance and optimize the network architecture to improve network stability and security.
   Configure and manage the company's VPN (if applicable) and Wi-Fi networks, ensuring smooth connectivity for remote employees and mobile devices.
   
5. Account Management & Access Control（LV2）:Responsible for creating, modifying, and deleting user accounts, and managing user permissions and access control.
   Configure and maintain enterprise email systems, file sharing systems, and internal system access permissions to ensure data security and compliance.
   Address technical issues related to user accounts, such as password resets, access requests, and permission issues.
   
6. Security Assurance（LV1）:Assist in implementing IT security policies to ensure the security of company data and information systems.
   Perform regular system and network vulnerability scans and promptly address security vulnerabilities.
   Monitor and respond to security incidents, taking appropriate measures to prevent data breaches and other security threats.
   
7. Documentation & Reporting（LV1）:Create and maintain IT-related operation manuals, troubleshooting documentation, and other technical documents.
   Regularly prepare system maintenance reports, network health check reports, and other technical support records and analyses.

Job Requirements:

• Education: Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
• Experience: Minimum 5 years of experience as an IT Engineer or in a similar role.
• Technical Skills:Proficient in Windows/Linux operating systems with experience in hardware installation and maintenance.
  Knowledge of Local Area Networks (LAN), Wide Area Networks (WAN), routers, switches, firewalls, and other network equipment configuration and maintenance.
  Familiarity with virtualization technologies, database management, and cloud service platforms.
  
• Problem-Solving Skills: Strong ability to troubleshoot and resolve technical issues under pressure.
• Communication Skills: Excellent communication skills with the ability to work effectively with both technical and non-technical staff.
• Security Knowledge: Familiarity with IT security standards and data protection regulations.
• Backup & Recovery: Knowledge of data backup and recovery solutions.
• Preferred Qualifications: Experience with cloud computing or automated operations is a plus.

1. Leading the IT Team, conduct regular performance of all team Manager

2. Conduct regulate training of the entire IT team of staff

3. Maintain the best relation with our clients

4. Conduct regular check of our business SOP, amend and improve it if necessary

5. Recruit the most suitable candidate from oversea, and make sure they had enough related experiences

6. promote our business to local hotels and expends our business

7. Travel to over sea to recruit suitable IT candidate and promote our business

8. To design a software for the company internal operation using, link the operation team and admin team.

9. Maintain the software

10. Solve any problem faced

About the role

Biztech Group Pte Ltd is seeking entry-level IT Engineer to join our dynamic team in the Paya Lebar East Region. As an IT Engineer, you will play a crucial role in providing top-notch technical support and maintenance for our clients' IT infrastructure. This is a full-time position that offers exciting opportunities for growth and development within our fast-paced, technology-driven environment.

What you'll be doing

• Provide comprehensive IT support and troubleshooting for hardware, software, and network-related issues
• Assist with the installation, configuration, and maintenance of computer systems, servers, and related equipment
• Design, implement, and support projects involving IT systems, including CCTV, door access systems, and other security solutions
• Conduct installation and troubleshooting for CCTV systems, access control systems, and related hardware/software
• Proactively monitor and maintain the health and performance of IT systems to ensure optimal uptime
• Collaborate with cross-functional teams to implement IT solutions and drive continuous improvement
• Liaise with clients to understand their technical requirements and provide efficient and effective support
• Contribute to the development and documentation of IT policies, procedures, and best practices
• Stay up-to-date with the latest technology trends and industry developments to provide valuable insights and recommendations

What we're looking for

• Minimum 1 year of experience in an IT support or engineering role, preferably in a similar industry
• Strong technical knowledge and hands-on experience with hardware, software, and networking technologies
• Experience with CCTV systems, door access systems, and related security solutions, including installation and maintenance
• Proven ability to manage and implement IT projects from planning to execution
• Excellent problem-solving and analytical skills to identify and resolve complex IT issues
• Effective communication and interpersonal skills to work collaboratively with clients and team members
• Ability to multitask, prioritize tasks, and work under pressure to meet deadlines
• Proven experience in providing exceptional customer service and support
• Certifications in relevant IT technologies (e.g., CompTIA A+, CCNA) would be an advantage

What we offer

• Performance-based bonuses
• Opportunities for overseas deployment
• Flexible work-life balance
• A collaborative and innovative work culture that will challenge and reward you

About us

Biztech Group Pte Ltd is a leading provider of IT solutions and services in the Paya Lebar East Region. With a strong focus on innovation and customer satisfaction, we have built a reputation for delivering cutting-edge technology and exceptional support to businesses of all sizes. Our diverse team of experts is passionate about driving digital transformation and empowering our clients to achieve their goals.

If you're an enthusiastic and skilled IT Engineer who is passionate about making a difference, we encourage you to apply now and join our dynamic team at Biztech Group Pte Ltd.

We are seeking an IT User Support Engineer to provide technical assistance and support to users within our organization. The ideal candidate will be responsible for troubleshooting, diagnosing, and resolving hardware, software, and network-related issues for Windows, MAC, Laptop, Office 360 and Printer Support.

Key Responsibilities:

Technical Support:

Provide first-line support to end users for hardware, software, and network-related issues.

Respond to service requests and resolve user issues in a timely and efficient manner via phone, email, or in-person.

Diagnose and troubleshoot technical problems, including operating system errors, application issues, and network connectivity problems.

Install, configure, and maintain computer systems, software, and peripherals.

Assist with setting up workstations, network access, and mobile devices.

Incident Management:

Log, track, and prioritize all user support requests using the IT ticketing system.

Escalate complex issues to senior IT support or relevant teams.

Provide feedback to users and ensure a high level of customer satisfaction.

System Maintenance:

Perform routine maintenance tasks such as software updates, backups, and system monitoring.

Assist in software deployments and ensuring systems are updated and secure.

User Training:

Provide basic training to end users on using software, hardware, and IT tools effectively.

Create user documentation and guides for common IT processes and procedures.

Qualifications to bring:

1-2 years of experience in IT User Support.

Can speak Mandarin.

Working Conditions:

5 days a week

Work From Home Set up - (sometimes required to report on clients site)

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

Havas Singapore is looking for an IT Manager, who will be responsible for managing all resources and activities related with IT Infrastructure to support our business and office in Singapore.

Excellent communication, interpersonal skills, good initiative, task management and prioritisation are the key factors to be successful in this role.

PRIMARY RESPONSIBILITES

• Ensure IT Infrastructure resources are available to the business, according to SLA agreed with the business side.
• Lead local IT team to perform and manage IT operation at its best on daily basis.
• Provide user support through IT helpdesk management and ticketing system, define proper prioritization and monitor issue handling and troubleshooting KPI.
• Act as local Information Security Officer to adhere to ISO27001:2022 certification requirements.
• Ensure the implementation of Global & Regional IT policies and procedures, including socialization and education to all stakeholders (users, executives, vendors, customers)
• Lead and manage IT projects with proper project management methodology
• Manage IT vendors in professional manners, transparent communication and compliance.
• Manage local VMs and Data Center under the perimeter of Singapore.
• Work closely with HR team for employee onboarding/offboarding, including top management special technical assistance if required.
• Manage local IT Budget and actual realization, and good coordination with Finance team.
• Provide regular report and proactively update of local IT projects status & operational, including escalation of issues on timely manner, to IT Director, SEA and CIO, APAC.
• Proactively identify areas for continuous improvement related with IT system and services.
• Adhere and promote compliance within IT department at all times.

REQUIREMENTS:

Qualifications:

• Minimum of a Bachelor Degree in Information Technology or engineering related fields from a reputable university.

Experience:

• Minimum 4 years solid IT Infra technical experience and 2 years as Manager level.

Technical Skills:

• Extensive capabilities in troubleshooting Windows & Mac based OS, including M365.
• MS Intune, Jamf Pro, Meraki, LAN/WAN management, DC management.
• Project Management

Personal Attributes:

• High standard level of communication with impact through verbal or written.
• Good initiative and ability to convert idea into concrete proposal and action plans.
• Good analytical thinking and problem-solving skills, ability to work systematically.
• Have positive mindset and self-motivated.

*Kindly note that only shortlisted candidates will be contacted.*

About Havas

Founded in 1835 in Paris, France, Havas is one of the world’s largest communications groups. At Havas, we believe that companies have a key role to play in solving the biggest challenges our world faces today – and every day we strive to operate responsibly for ourselves and our stakeholders. We operate under the vision and mission to make a meaningful difference to brands, businesses, and people.

We employ 20,000 people in more than 100 countries, adopting a fully integrated model through our 60+ Havas Villages around the world – the Havas Village offers a truly unique proposition, where cross discipline teams work together, ensuring agility and a seamless experience for our clients.

About Havas Singapore

Within our Singapore Village is a network of business units including Havas Media, Arena Media, Havas Play, and BLKJ Havas, offering services across media, social, PR, and creative. Since 2015, we’ve had an unbroken streak of Agency of the Year (AOTY) wins across disciplines, including Integrated Marketing AOTY, Media AOTY, Specialist AOTY, and PR AOTY.

We are also committed to building a diverse culture where our people can grow, thrive, and feel that they belong. We are also committed to building a diverse culture where our people can grow, thrive, and feel that they belong. In 2023 and 2024, we've won Best Agency Culture at Marketing Interactive’s Agency of the Year Awards, and are a Great Place To Work® Certified™ agency.

Here at Havas, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.

Job Description

1. Overview of the Company’s IT Infrastructure:

• Team Size: The IT in-charge will support a team of approximately 30–40 employees.
• Key Software: Responsibilities will primarily include managing and troubleshooting: Microsoft Accounts: Including user management and support.
• SharePoint Server: For file storage, collaboration, and VPN access.
• Account Management: Oversee the number of users for both Microsoft and Adobe accounts.
• Equipment Management: Maintain and track IT equipment issued to staff, such as laptops, tablets, and related peripherals.
• Domain Management: Manage company domains, including DNS configurations, SSL certificates, and email domain records (SPF, DKIM, DMARC).
• While not immediately required, the IT in-charge may be sent for training on WESS System (operational software) and Infotech (HR and payroll software) to support these systems if needed in the future.

2. Day-to-Day Responsibilities:

• Provide support for Microsoft software and services, including account setup, troubleshooting, and updates.
• Manage SharePoint server access, monitor usage, and ensure data backups.
• Oversee and manage the number of user accounts for Microsoft and Adobe, ensuring licenses are appropriately allocated.
• Maintain an inventory of IT equipment (e.g., laptops, tablets, and accessories) and manage issuance to employees.
• Configure and maintain domain settings, including DNS records, email-related configurations (SPF, DKIM, DMARC), and subdomains.
• Renew and update SSL/TLS certificates and ensure timely domain renewals.
• Train staff on using Microsoft Teams and other core Microsoft services as needed.

3. Support and Troubleshooting Expectations:

• Employees will submit IT issues via a Google Form, and the IT in-charge is expected to resolve these issues within 3 to 5 working days if related to Microsoft, SharePoint, equipment, or domain configurations.
• Escalate issues outside of their scope (e.g., WESS System or Infotech) to the appropriate vendor or support contact.

4. Key Tools and Technologies:

• Manage and support Microsoft Services (e.g., Microsoft Teams, Office apps, and SharePoint).
• Oversee Adobe Accounts to ensure user access and compliance with license agreements.
• Monitor and maintain SharePoint Server and OpenVPN for secure remote access.
• Use domain registrar tools for DNS management, subdomains, and SSL configurations.

5. Security and Compliance:

• Ensure user accounts for Microsoft and Adobe meet security standards (e.g., password policies, multi-factor authentication).
• Monitor SharePoint backups and maintain readiness for disaster recovery scenarios.
• Secure IT equipment by ensuring proper configurations, access restrictions, and antivirus protections.
• Implement security features for domains, such as domain locking, SSL certificates, and two-factor authentication for domain registrars.

6. Team Training Responsibilities:

• Train staff on Microsoft Teams and other essential Microsoft tools to enhance productivity.
• Develop simple user guides for frequently used processes in Microsoft tools.

7. Performance Metrics:

• Meet the resolution timeline of 3 to 5 working days for reported Microsoft, SharePoint, equipment, or domain-related issues.
• Eoptimal allocation of user accounts for Microsoft and Adobe licenses.
• Maintain high uptime and accessibility for SharePoint server services.
• Ensure all IT equipment is inventoried, tracked, and issued effectively.
• Maintain up-to-date and error-free domain configurations and SSL/TLS certificates.

8. Expected Collaboration:

• Coordinate with department heads for user account requirements, IT equipment requests, and related support.
• Work with external vendors for advanced troubleshooting of SharePoint, Adobe, or domain services.
• Collaborate with management to recommend enhancements to Microsoft tools, SharePoint, IT equipment processes, or domain management strategies.

9. Onboarding and Initial Support:

• The IT in-charge will receive training on WESS System and Infotech software as a contingency for future support needs.
• Initial handover and training will cover current processes for managing Microsoft accounts, SharePoint, Adobe licenses, IT equipment inventory, and domain management.

d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations.

We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.

Headquartered in France with offices in Belgium, Switzerland and Singapore. Our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.

• Project Management: PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…
• Service Management: implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)
• Contract management: Transition Manager, Relationship Manager, Contract manager..

We serve key accounts across Asia & Europe in multiple industries which includes Manufacturing, Financial Services, Transportation & Logistics, Telecom.

KEY ACTIVITY

As an IT Operator, you will play a key role in overseeing the availability and performance of the IT systems, infrastructure, and processes that support our data operations. Your responsibilities will include proactively monitoring and addressing potential issues such as batch delays, FileSystem errors, and system anomalies.

Key Responsibilities:

1. Batch Job Management: Monitor end-of-day batch processes to ensure timely initiation. Conduct initial analysis of failures, perform recovery actions, and escalate to relevant stakeholders when needed. Check critical job milestones to ensure completion on schedule.
2. Application System & Infrastructure Monitoring: Continuously monitor alerts for any issues with applications, servers, services, disk space, or other system resources, and notify support teams when necessary.
3. Service Requests & User Support: Handle user requests such as running one-time jobs, scheduling new tasks, copying/resending files, troubleshooting transactional issues, and involving experts when required.
4. Software Release Support: Assist in supporting software releases by pausing and resuming batch jobs as needed, ensuring that all systems are operational for post-release user testing.
5. System Patch & Upgrade Support: Support the execution of regular system patches and third-party upgrades, ensuring minimal disruption during these activities.
6. Disaster Recovery & Business Continuity: Maintain awareness of disaster recovery plans to ensure continuous operations and minimize disruptions in the event of a disaster.

Required Skills & Experience:

• Batch Processing: Familiarity with batch job processing and troubleshooting.
• TWS (Tivoli Workload Scheduler): Proficient in TWS for creating and analyzing plans, as well as troubleshooting issues related to job failures and system resources.
• Scripting: Strong knowledge of Unix Shell scripting.
• TWS Administration: Experience with TWS functions, including installation, configuration, maintenance, and troubleshooting.
• Expert Troubleshooting: Expertise in resolving issues with the Master Domain Manager, FTA Unlinks, failed jobs, and full file systems.
• Ticketing Tools: Experience with Jira and HP Quality Center for managing and tracking issues.
• System Performance Monitoring: Proven experience in system performance evaluation and tuning to optimize efficiency.

Additional Responsibilities:

• Risk Management: Proactively identify risks and raise issues with the client team along with mitigation plans.
• Business Process Management: Support Business Continuity Planning (BCP) and process documentation/analysis.
• Leadership & Organization: Ability to plan, organize, lead, and manage tasks efficiently.

Communication & Coordination:

• Strong communication skills for collaborating with staff at all levels.
• Advanced customer service capabilities.
• Ability to schedule and facilitate meetings with both offshore and onsite teams.

Financial & Control Activities:

• Ability to detect anomalies in financial reports, budgets, and other documents.
• Experience in resource management and performance reviews.
• Capability to manage tasks related to forecasting, financial projections, and segregation of duties.

Job Summary

The IT Manager will be responsible for the planning, implementation and maintenance of all IT systems used by SSVP Ltd and the Society of St. Vincent de Paul (National Council of Singapore) (“SSVP Singapore”) through contract management of outsourced vendors and in close partnerships with SSVP Singapore IT volunteers. The IT Manager enforces the standards and policies in relation to technology, IT security, risk management and project management.

Job Description

• Collaborate with Leadership Management on analysing SSVP Singapore’s IT vision and needs, identify opportunities and vulnerabilities, boost productivity, efficiency, and accuracy to enable the right business decisions. Manage the revisions to the 5-Year IT Vision Roadmap based on strategic and tactical directions agreed by the Board members.
• Take primary responsibility for project implementations for SSVP Singapore, working with approved vendors and end-users on functional requirements, UATs, integration testing, configuration management and ‘go-live’ application support within the planned project timeframe and budget.
• Prepare cost–benefit analysis for management approval when IT initiatives or enhancements are necessary and monitor the vendors to ensure that they are offering the best-possible service and value for fulfilling the business needs.
• Manage the operational relationship with the vendors to ensure that contractual agreements and obligations for service delivery are met. Work with the vendors on areas of concerns and the respective timeframe for improvement.
• Manage and communicate the timeframes and activities for major IT projects including system updates, upgrades, migration and outages to internal stakeholders and end-users.
• Train SSVP Singapore members and employees when required on the use of approved software and hardware; troubleshoot issues and provide prompt technical support when needed.
• Manage the Service Desk function for end-user issues as part of IT Service Management, in the areas of Incident and Problem Management, with emphasis on complying with SLA commitment targets.
• Track and maintain hardware and software inventory as part of IT Asset Management.
• Maintain essential IT infrastructure services covering software and hardware pertaining to operating systems, network services, security tools, applications, servers, email systems, laptops and desktops.
• Develop, collaborate and execute disaster planning exercises and maintain appropriate data backups. Work with business stakeholders on business continuity plans encompassing the agreed recovery plans.
• Responsible for the detection and reporting of cyber and data-related incidents highlighting impacted systems and user groups with timely alerts and announcements to stakeholders and end-user community.
• Manage stakeholder expectations and needs by delivering solutions that meet SSVP SIngapore objectives with timely updates and escalations when necessary.

Qualifications and Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or related field, or equivalent experience.
• Three to five years of experience working in IT operations.
• Adequate knowledge of programming languages and operating systems (ex: Microsoft Exchange, Active Directory), current equipment and technologies, databases and data storage systems, IT security, enterprise backup and recovery procedures, and systems performance monitoring.
• Basic knowledge of ERP applications such as Oracle NetSuite, SAP or MS Business Dynamics.
• Expertise in implementing, configuring, and testing IT solutions.
• Strong critical thinking and decision-making skills.
• Excellent project management skills and strong ability to prioritize.
• Firm grasp on IT infrastructure, including basic computer networking skills, and operations best practice.
• Basic knowledge and exposure to managing Office 365 environments and understanding Office 365 services, Exchange Online, SharePoint Online, Teams, and OneDrive.
• Familiarity with non-profit operations and volunteer management (desirable).
• Flexible work hours; responsibilities will require the person to work closely with Board members and volunteers; as such, meetings and consultations are often scheduled on weekday evenings and on weekends.

Job Responsibilities:

IT Software Development and Management:

• Manage and oversee end-to-end applications development activities.
• Lead in the design of full-stack development and maintenance of enterprise applications.
• Lead and mentor a team of data scientists and developers, providing guidance and support throughout the system development lifecycle.
• Provide ongoing technical support and troubleshooting to facilitate efficient software development and workflows.
• Work closely with internal teams and external teams to deliver appropriate technical solutions.
• Lead the development and implementation of IT policies, procedures, and best practices.
• Monitor IT performance and recommend improvements to enhance system efficiency and performance, directly impacting software development capabilities.
• Conduct risk assessments and recommend security enhancements or upgrades to existing IT infrastructure, supporting secure software development environment.
• Manage IT operations, including hardware, software, networks, and cloud infrastructure, ensuring seamless integration with software development processes.

Project Management:

• Plan, execute, and manage IT projects from start to finish, ensuring they are delivered on time, within scope, and on budget.
• Collaborate with cross-functional teams to define project requirements, objectives, and timelines, ensuring alignment with software development goals.
• Develop project plans, track progress, and manage resources effectively to meet project milestones.
• Engage with internal technical and non-technical teams, stakeholders, external groups, suppliers, and other organizations, focusing on delivering value to both external and internal customers.
• Communicate project status updates and risks to stakeholders.
• Conduct project post-mortems to identify areas for improvement and lessons learned, fostering continuous improvement in software development processes.

Job Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven track record as an IT Manager or in a similar IT leadership role, with a minimum of 5 years of experience in application integration, software development and implementation.
• Experience in implementing AI, machine learning, and data-driven solutions is a strong advantage.
• Expertise in programming languages such as Python, Java, C#, or similar.
• Experience with Next.JS react framework for full stack development.
• Proficient in cloud platforms (e.g., AWS, Azure, Google Cloud).
• Strong understanding of software development methodologies and DevOps practices.
• Knowledge of databases, APIs, and microservices architecture.
• Background in IT or Information Security, covering areas such as network security, server security, application security, endpoint security, email security, physical access security, and logical access security.

• Install, configure, test, maintain and troubleshoot staff workstation/ laptop hardware, software, etc
• Maintain & monitor office IT Security and Server Security (Windows Platform)
• Configuration and Troubleshooting of Firewall system, LAN and Wireless Network issue
• Monitor the performance of existing computer systems and IT infrastructures
• Implementing security protocols and procedures to prevent potential threats
• Creating user accounts and performing access control
• Inventory Management of software licenses
• Maintaining phone and attendance system with external vendors
• Provide IT and office maintenance support to all staff when needed
• Any other duties as and when directed by the Senior Management and IT Manager

Requirements:

• Singaporeans only
• Minimum Diploma in Information Technology or any related field
• Good knowledge of best practices in IT administration and system security with at least 1-2 years of desktop, helpdesk or IT experience
• Good analytical skills, problem-solving and time management
• Good communication skills
• A committed and responsible team player with good attitude to learn new challenges and also able to work independently

Interested parties, please submit your CV with current and expected salary to this JobsAD. Shortlisted candidates will be invited for an interview.