This position based in Singapore is responsible infrastructure technical support for Asia Pacific (Singapore, Shanghai, Australia, Japan, Indonesia, Vietnam, Papua New Guinea) based ECOM employees (~300) and reports to Infrastructure Manager. This position has frequent contact with internal clients, peers, managers, and vendors.

Job Duties:

- Take ownership as single point of contact, provide response through phone or emails and consistently logging all ICT related issues into ticket management system.

- Unresolved issues, shall escalate to the next level of support.

- Follow up progress of outstanding issues to closure.

- Assist in ICT projects and other administrative tasks.

Responsibilities:

- Provide day to day Level-1 IT support to local and remote users (preferred English, Chinese reading)

- Deploy / troubleshoot PC / Copier / Printer / Phone and network peripherals

- Handle Windows desktop setup, software installation, troubleshooting, performance fine tuning and patching

- Take ownership, follow up, and resolve IT service request tickets

- Liaise with support teams and vendors

- Commission, Decommission Laptop, devices, and server rack equipment

- Manage laptop and IT device inventory, procurement, arrange DHL shipment and disposal process

- Manage user laptop backup

Job Requirements:

- Patient, easy approachable with friendly personality have strong interest in IT industry and service delivery.

- A strong team player.

- 2 to 3 years of IT helpdesk experience

- Possess positive working attitude and interpersonal skills

- Resourceful, able to work independent in a fast-paced environment to meet project deadlines at minimum supervision

Skills:

Diploma in IT-related field preferably Computer Science, Information Technology, Information System, Info-communications, Engineering, Science or its equivalent.

Proficient in Microsoft Windows 10, 11, Active Directory, Azure, Google suite (Mail, Drive, Meet)

Experience in networking (LAN, WAN, DHCP, DNS, TCP/IP, VPN, SSLVPN) with confident analytical troubleshooting skills.

Remote Support tools (Teamviewer)

Digital filing and document imaging system (Laserfiche)

Network security (Malware, Ransomware, Phishing)

Desktop App (Microsoft Office, Antivirus, Citrix client, VPN client, 7-Zip, Java run-time, multi-factor authentication tool, etc…)

Server rack (rack mount, cabling, Router, Switches, vLAN, RJ45 crimping tool, cable tester, Wireless Access Point, Desk Phone, Door access system, Video Conference, etc…)

Join AsiaPac Technology Pte Ltd as an Apple Field Engineer!

Are you passionate about cutting-edge Apple technology and delivering exceptional customer service? At AsiaPac Technology, we’re looking for driven individuals to join our team as Apple Field Engineers. You'll have the unique opportunity to work hands-on with Apple products, including MacBooks, iMacs, and iPads, providing top-notch onsite repair and IT support to our valued clients.

As part of our dynamic team, you'll tackle exciting challenges like troubleshooting macOS issues, setting up new Apple devices, and managing field service activities. Your contributions will directly impact our clients' success while enhancing your skills in a fast-paced, tech-driven environment.

We value independence, a problem-solving mindset, and a willingness to grow. Whether you’re experienced in Apple product repairs or eager to learn, we’ll equip you with the tools to thrive. Familiarity with GSX/ATLAS operations is a bonus!

Why join AsiaPac Technology?

• Be part of a leading tech solutions provider.
• Grow your expertise with Apple’s ecosystem.
• Collaborate with a team that values innovation and professional development.

Take the leap and power your career with AsiaPac Technology! Let’s shape the future of IT solutions together.

Job Responsibilities:

• Onsite repair for Apple products, including MacBooks, iMacs, iPads, and related peripherals.
• Support end users onsite and remotely to resolve Apple-specific IT issues.
• Assist in setup of new Apple devices and installation of macOS and standard applications.
• Troubleshooting of problems encountered by end users on Apple devices.
• Provide Level 1 support for Apple-related IT needs.
• Deliver front-line support for field service activities aligned with customer requirements.
• Update service records in the database promptly and accurately.
• Perform asset tagging for Apple devices.
• Conduct rework and deployment for Apple products as required.
• Respond to customer inquiries and feedback professionally.
• Adhere to health and safety policies during all field service activities, ensuring risk control measures are followed.
• Provide detailed and accurate reports to team leaders or technical support to facilitate informed decision-making on resolving product issues.
• Undertake ad-hoc duties as assigned.

Job Requirements:

• Minimum qualification: Nitec in Infocomm or related field.
• Ability to work independently, self-motivated, and diligent.
• Willingness to learn Apple-specific skills, with familiarity in the macOS environment.
• Experience in troubleshooting and repairing Apple products is an advantage.
• Strong analytical and problem-solving abilities.
• Proficiency in written and spoken English is essential.
• Effective communication skills.
• GSX/ATLAS operations experience is good to have.

Job Description

• provide adhoc technical support on daily basis ;
• see through the implementation of custom mobile app ;
• set up and maintenance of servers ;
• procurement and recording of company IT assets ;
• diagnose and troubleshoot technical issues

Job Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices, mobile applications and other tech products (including maintenance of CPU set)
• Familiar with infrastructure set-up, server/firewall set-up, administration of server and domain (including domain migration)
• Proficient in Microsoft Excel (VBA is a plus)
• Excellent problem-solving and communication skills
• Diploma in Information Technology, Computer Science or relevant fields

L1 - Basic troubleshooting, first-line support, and routine upkeep on behalf of STPL
• System Monitoring
• Monitor software performance, service status and logs for errors
• User Support
• Handle ticketing, password resets and basic troubleshooting
• Data Maintenance
• Verify antivirus, firewall and patch statuses
• Security Checks
• Support cybersecurity related activities
• Updates and Configuration
• Apply minor updates, check compatibility and adjust basic settings
• Reporting and Documentation
• Log incident, create performance reports and update users
• Escalation to L2/L3
• Forward unresolved or complex issues to L2/L3

We are seeking a dedicated IT Support Technician to join our team. The successful candidate will be responsible for maintaining and enhancing our organization's IT infrastructure, ensuring seamless operations across all departments.

Key Responsibilities:

· Provide technical support to stakeholders, mainly internal users like employees and management, addressing hardware and software issues promptly.

· Serve as the first level of escalation for all IT-related inquiries.

· Install, configure, and upgrade computer hardware, software, and peripherals.

· Monitor and maintain computer systems, networks, and related equipment.

· Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.

· Set up new user accounts and profiles, ensuring security and access protocols are followed.

· Perform backup and reset for user accounts and equipment.

· Conduct regular system updates and backups to safeguard data integrity.

· Collaborate with external vendors for hardware repairs and IT procurement.

· Document technical issues and solutions, maintaining an updated knowledge base.

· Assist in the implementation of new IT projects and initiatives.

· Any other ad-hoc duties assigned by manager.

Qualifications & Requirements:

· Degree in Computer Science, Information Technology, or a related field.

· 5 years and more experience in a similar IT support role.

· Proficiency in operating systems such as Windows, macOS, and Linux.

· Familiarity with network configurations, including basic LAN/WAN, routers, and firewalls.

· Strong problem-solving skills and the ability to work under pressure.

· Excellent communication skills, with the ability to explain technical issues to non-technical users.

· Ability to work in a fast-paced environment.

· Strong attention to detail and organizational skills.

Thank you for your interest in this position, and we regret that only short-listed candidates will be notified.

IT Support Technician

The Level 1 IT Support Technician is responsible for accepting, documenting, and resolving basic technical issues with users to ensure the proper functioning of the company's IT systems and equipment. This position primarily handles junior issues and basic technical support, with escalation to Level 2 or Level 3 support if needed.

Key Responsibilities:

1. User Support:

• Technical support is available via phone, email, or live chat.
• Solve basic problems about hardware, software and network.
• Provides password reset, account unlocking, and other user account management support.

2. Device Setup & Configuration:

• Help set up and configure your employees' workstations, including computers, printers, and other peripherals.
• Provide initial equipment setup and guidance for new employees.

3. Basic Problem Solving:

• Perform basic troubleshooting, such as connection issues, system errors, and more.
• Instruct users through basic technical operations.

4. Escalation Issues:

• Escalate more complex issues to a Level 2 or higher support team.

5. Documentation & Training:

• Updated Technical Frequently Asked Questions (FAQs) and User Guides.
• Assist users in understanding the steps to solve basic technical problems.

Job Request:

Education:

• Associate or Bachelor's degree in IT or related field (preferred).
• Relevant certifications, such as CompTIA A+ or Microsoft related credentials, are a plus.

Skill Requirements:

• Familiarize yourself with the basics of the Windows operating system.
• Basic networking knowledge, such as IP configuration and Wi-Fi troubleshooting.
• Familiarity with Microsoft Office Suite and common enterprise applications.
• Good problem-solving skills and customer service skills.

Experience:

• Less than 1 year of IT support or related experience (beginners are also acceptable).

Personal Abilities:

• Good communication skills and patience.
• Teamwork and willingness to learn.
• Ability to multi-task and work under pressure.

Service Technician – NAVCOM (IT, VSAT, LEO, and MEO)

• 5 days | 8:00 am to 5:00 pm, or 9:00 am to 6:00 pm
• Salary range: S$ 3,000 – 3,500 + AWS
• Location: West / Shipyard Islandwide subject to Customers

Job Summary

We're seeking an experienced Service Technician specializing in NAVCOM systems, with expertise in IT, VSAT, LEO, and MEO technologies. Responsibilities include installing, maintaining, and repairing navigation and communication equipment on vessels, with flexibility to travel.

Key Responsibilities

• Install, configure, and test NAVCOM systems, including VSAT, LEO, and MEO equipment
• Perform routine maintenance and repairs on navigation and communication equipment
• Troubleshoot and resolve technical issues with NAVCOM systems
• Collaborate with vessel crew and other stakeholders to ensure seamless installation and maintenance of NAVCOM systems
• Develop and maintain technical documentation and reports
• Stay up-to-date with industry developments and emerging technologies in NAVCOM systems

Requirements

• Relevant studies / experienced in related industry
• Experienced in IT, VSAT, LEO, and MEO technologies
• Strong understanding of navigation and communication systems
• Willingness to travel

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Company’s Profile

Our client, a security solutions provider has been established for more than 25 years, with a strong reputation in the industry. They specialize in delivering comprehensive turn-key security systems, from design and integration to maintenance and support and serve clients in government, trade and commercial sectors. They are now looking for Data Center Technicians to join their expanding team!

Location: Lakeside / Admiralty

Working hours: Monday to Friday, Office Hours

Responsibilities:

• Oversee building and data centre facilities: recording and reporting on the BMS / EMS / Fire D&P / Chiller / Electrical etc
• Administrator for preventative maintenance programs to ensure that equipment are properly serviced & maintained
• Maintain good documentation of facilities and / or equipment maintenance
• Prepare monthly SLA reports for equipment uptime, power usage & temperature readings
• Respond to emergency situation and be on 24x7 standby duty
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary
• Be involved in new data centre projects as well as renovation and maintenance to existing space
• Responsible to handle site inspections / audits by external authority (eg. HDB/LTA/NEA/FSB)
• Scheduling and tracking of servicing jobs and vendor management on a day to day basis
• Maintain high customer service level standards
• Managed all facilities contracts

Requirements:

• Min. Diploma in Building / Facility Management or any other related field
• Some relevant experience in Data Centre facility management and vendor management is a good bonus
• Good knowledge in building technology, mechanical and electrical services and facilities management

Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Celine Chan | R21103433

Talentsis Pte Ltd | EA No: 20C0312

RESPONSIBILITIES & ACCOUNTABILITIES

1. Install and configure software, hardware and networks

2. Monitor system performance and troubleshooting issues

3. Ensure security and efficiency of IT infrastructure

4. Maintain and support essentials IT assets (PC, laptops, tablets, printers).

5. Define and improve all system and network operations processes.

6. Collaborate with vendors to implement, provide technical support for network infrastructure and networking equipments.

7. Provide ongoing user support for current systems and Windows Desktops.

8. Assist in preparing IT Budget, monitor and manage IT expenses.

9. Travel to various locations to perform setup, upgrading and maintenance jobs.

REQUIREMENTS

1. Minimum Diploma/Degree holder or equivalent.

2. Minimum 2 years relevant working experiences in system/network administration.

3. Well versed with Windows/iOS systems.

4. Required Skills: Network Security, Diagnostic Test, Software Troubleshoot, Hardware Troubleshoot, MS Office, Video Conference.

5. Hands-on experience and able to resolve a wide variety of IT issues.

Responsibilities:

• Identify and establish new customer prospects.
• Develop and execute sales strategies to meet sales targets.
• Collaborate with Pre-Sales, Marketing, and Consultants to create IT solutions for clients.
• Manage the entire sales cycle from lead generation to deal closure.
• Build and maintain strong relationships with key decision-makers and influencers.
• Collect, analyse data, and adapt to challenges while working on various projects.

Requirements:

• Diploma in IT or Business studies.
• 1 to 2 years experience in IT sales is advantageous
• Self-starter
• Excellent oral and written communication skills
• Energized by customer interaction
• Ability to build relationship with clients and coworker.

To Apply, kindly click on the "APPLY NOW" button.
We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Tan Jun Xi (Jonathan) (R1440473)

About Us:

From business process re-engineering to global business expansion for Japanese corporations, Abeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Responsibilities:

• Provide technical support to users experiencing technical issues with hardware, software, and network systems.
• Diagnosing and resolving problems related to computer systems, software, and hardware.
• Assisting in the installation and maintenance of network infrastructure and management.
• Create and design application/ system use MS Sharepoint/Power Apps/ Power BI/ Power Automate.
• Implement solution (coding, testing, deploying applications, training users).
• Maintain solution (debugging, performance-tuning, enhancing, upgrading applications, managing solution life cycle).
• Solution consulting (interviewing users to identify challenges & issues, proposing solutions to the issues from applications perspective).
• Support on Infrastructure Maintenance (File Server maintenance/ any Server/ Network related matters & etc).
• Coordination with HQ or global IT team on server maintenance, security issues, patch releases &/ or critical IT issues (e.g. carrying out tests and investigations); participates in global IT weekly and monthly meeting.

Requirements:

• Minimum Diploma in Computer Science, Information Technology or any related field.
• Minimum 3 years of experience in application development and technical support.
• Familiarity and experience with Microsoft Windows 10/11, Windows Server, Microsoft Platform, and Networking.
• Be able to enjoy learning new technologies and be willing to cross over multiple skill areas (e.g. infra, server, network) as necessary.
• Proven ability to work creatively and analytically in problem-solving.
• Good team player with positive attitude.
• Only Singaporeans need to apply.

Opportunities:

• Opportunities to join training / take certification exam when project assignment requires it (Application, Server, Security etc).
• Opportunities to specialize in Server Management, Network, project management, automation, application platform management.
• Opportunities to travel local or overseas.

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

Havas Singapore is looking for an IT Manager, who will be responsible for managing all resources and activities related with IT Infrastructure to support our business and office in Singapore.

Excellent communication, interpersonal skills, good initiative, task management and prioritisation are the key factors to be successful in this role.

PRIMARY RESPONSIBILITES

• Ensure IT Infrastructure resources are available to the business, according to SLA agreed with the business side.
• Lead local IT team to perform and manage IT operation at its best on daily basis.
• Provide user support through IT helpdesk management and ticketing system, define proper prioritization and monitor issue handling and troubleshooting KPI.
• Act as local Information Security Officer to adhere to ISO27001:2022 certification requirements.
• Ensure the implementation of Global & Regional IT policies and procedures, including socialization and education to all stakeholders (users, executives, vendors, customers)
• Lead and manage IT projects with proper project management methodology
• Manage IT vendors in professional manners, transparent communication and compliance.
• Manage local VMs and Data Center under the perimeter of Singapore.
• Work closely with HR team for employee onboarding/offboarding, including top management special technical assistance if required.
• Manage local IT Budget and actual realization, and good coordination with Finance team.
• Provide regular report and proactively update of local IT projects status & operational, including escalation of issues on timely manner, to IT Director, SEA and CIO, APAC.
• Proactively identify areas for continuous improvement related with IT system and services.
• Adhere and promote compliance within IT department at all times.

REQUIREMENTS:

Qualifications:

• Minimum of a Bachelor Degree in Information Technology or engineering related fields from a reputable university.

Experience:

• Minimum 4 years solid IT Infra technical experience and 2 years as Manager level.

Technical Skills:

• Extensive capabilities in troubleshooting Windows & Mac based OS, including M365.
• MS Intune, Jamf Pro, Meraki, LAN/WAN management, DC management.
• Project Management

Personal Attributes:

• High standard level of communication with impact through verbal or written.
• Good initiative and ability to convert idea into concrete proposal and action plans.
• Good analytical thinking and problem-solving skills, ability to work systematically.
• Have positive mindset and self-motivated.

*Kindly note that only shortlisted candidates will be contacted.*

About Havas

Founded in 1835 in Paris, France, Havas is one of the world’s largest communications groups. At Havas, we believe that companies have a key role to play in solving the biggest challenges our world faces today – and every day we strive to operate responsibly for ourselves and our stakeholders. We operate under the vision and mission to make a meaningful difference to brands, businesses, and people.

We employ 20,000 people in more than 100 countries, adopting a fully integrated model through our 60+ Havas Villages around the world – the Havas Village offers a truly unique proposition, where cross discipline teams work together, ensuring agility and a seamless experience for our clients.

About Havas Singapore

Within our Singapore Village is a network of business units including Havas Media, Arena Media, Havas Play, and BLKJ Havas, offering services across media, social, PR, and creative. Since 2015, we’ve had an unbroken streak of Agency of the Year (AOTY) wins across disciplines, including Integrated Marketing AOTY, Media AOTY, Specialist AOTY, and PR AOTY.

We are also committed to building a diverse culture where our people can grow, thrive, and feel that they belong. We are also committed to building a diverse culture where our people can grow, thrive, and feel that they belong. In 2023 and 2024, we've won Best Agency Culture at Marketing Interactive’s Agency of the Year Awards, and are a Great Place To Work® Certified™ agency.

Here at Havas, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.

Job Description

1. Overview of the Company’s IT Infrastructure:

• Team Size: The IT in-charge will support a team of approximately 30–40 employees.
• Key Software: Responsibilities will primarily include managing and troubleshooting: Microsoft Accounts: Including user management and support.
• SharePoint Server: For file storage, collaboration, and VPN access.
• Account Management: Oversee the number of users for both Microsoft and Adobe accounts.
• Equipment Management: Maintain and track IT equipment issued to staff, such as laptops, tablets, and related peripherals.
• Domain Management: Manage company domains, including DNS configurations, SSL certificates, and email domain records (SPF, DKIM, DMARC).
• While not immediately required, the IT in-charge may be sent for training on WESS System (operational software) and Infotech (HR and payroll software) to support these systems if needed in the future.

2. Day-to-Day Responsibilities:

• Provide support for Microsoft software and services, including account setup, troubleshooting, and updates.
• Manage SharePoint server access, monitor usage, and ensure data backups.
• Oversee and manage the number of user accounts for Microsoft and Adobe, ensuring licenses are appropriately allocated.
• Maintain an inventory of IT equipment (e.g., laptops, tablets, and accessories) and manage issuance to employees.
• Configure and maintain domain settings, including DNS records, email-related configurations (SPF, DKIM, DMARC), and subdomains.
• Renew and update SSL/TLS certificates and ensure timely domain renewals.
• Train staff on using Microsoft Teams and other core Microsoft services as needed.

3. Support and Troubleshooting Expectations:

• Employees will submit IT issues via a Google Form, and the IT in-charge is expected to resolve these issues within 3 to 5 working days if related to Microsoft, SharePoint, equipment, or domain configurations.
• Escalate issues outside of their scope (e.g., WESS System or Infotech) to the appropriate vendor or support contact.

4. Key Tools and Technologies:

• Manage and support Microsoft Services (e.g., Microsoft Teams, Office apps, and SharePoint).
• Oversee Adobe Accounts to ensure user access and compliance with license agreements.
• Monitor and maintain SharePoint Server and OpenVPN for secure remote access.
• Use domain registrar tools for DNS management, subdomains, and SSL configurations.

5. Security and Compliance:

• Ensure user accounts for Microsoft and Adobe meet security standards (e.g., password policies, multi-factor authentication).
• Monitor SharePoint backups and maintain readiness for disaster recovery scenarios.
• Secure IT equipment by ensuring proper configurations, access restrictions, and antivirus protections.
• Implement security features for domains, such as domain locking, SSL certificates, and two-factor authentication for domain registrars.

6. Team Training Responsibilities:

• Train staff on Microsoft Teams and other essential Microsoft tools to enhance productivity.
• Develop simple user guides for frequently used processes in Microsoft tools.

7. Performance Metrics:

• Meet the resolution timeline of 3 to 5 working days for reported Microsoft, SharePoint, equipment, or domain-related issues.
• Eoptimal allocation of user accounts for Microsoft and Adobe licenses.
• Maintain high uptime and accessibility for SharePoint server services.
• Ensure all IT equipment is inventoried, tracked, and issued effectively.
• Maintain up-to-date and error-free domain configurations and SSL/TLS certificates.

8. Expected Collaboration:

• Coordinate with department heads for user account requirements, IT equipment requests, and related support.
• Work with external vendors for advanced troubleshooting of SharePoint, Adobe, or domain services.
• Collaborate with management to recommend enhancements to Microsoft tools, SharePoint, IT equipment processes, or domain management strategies.

9. Onboarding and Initial Support:

• The IT in-charge will receive training on WESS System and Infotech software as a contingency for future support needs.
• Initial handover and training will cover current processes for managing Microsoft accounts, SharePoint, Adobe licenses, IT equipment inventory, and domain management.

d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations.

We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.

Headquartered in France with offices in Belgium, Switzerland and Singapore. Our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.

• Project Management: PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…
• Service Management: implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)
• Contract management: Transition Manager, Relationship Manager, Contract manager..

We serve key accounts across Asia & Europe in multiple industries which includes Manufacturing, Financial Services, Transportation & Logistics, Telecom.

KEY ACTIVITY

As an IT Operator, you will play a key role in overseeing the availability and performance of the IT systems, infrastructure, and processes that support our data operations. Your responsibilities will include proactively monitoring and addressing potential issues such as batch delays, FileSystem errors, and system anomalies.

Key Responsibilities:

1. Batch Job Management: Monitor end-of-day batch processes to ensure timely initiation. Conduct initial analysis of failures, perform recovery actions, and escalate to relevant stakeholders when needed. Check critical job milestones to ensure completion on schedule.
2. Application System & Infrastructure Monitoring: Continuously monitor alerts for any issues with applications, servers, services, disk space, or other system resources, and notify support teams when necessary.
3. Service Requests & User Support: Handle user requests such as running one-time jobs, scheduling new tasks, copying/resending files, troubleshooting transactional issues, and involving experts when required.
4. Software Release Support: Assist in supporting software releases by pausing and resuming batch jobs as needed, ensuring that all systems are operational for post-release user testing.
5. System Patch & Upgrade Support: Support the execution of regular system patches and third-party upgrades, ensuring minimal disruption during these activities.
6. Disaster Recovery & Business Continuity: Maintain awareness of disaster recovery plans to ensure continuous operations and minimize disruptions in the event of a disaster.

Required Skills & Experience:

• Batch Processing: Familiarity with batch job processing and troubleshooting.
• TWS (Tivoli Workload Scheduler): Proficient in TWS for creating and analyzing plans, as well as troubleshooting issues related to job failures and system resources.
• Scripting: Strong knowledge of Unix Shell scripting.
• TWS Administration: Experience with TWS functions, including installation, configuration, maintenance, and troubleshooting.
• Expert Troubleshooting: Expertise in resolving issues with the Master Domain Manager, FTA Unlinks, failed jobs, and full file systems.
• Ticketing Tools: Experience with Jira and HP Quality Center for managing and tracking issues.
• System Performance Monitoring: Proven experience in system performance evaluation and tuning to optimize efficiency.

Additional Responsibilities:

• Risk Management: Proactively identify risks and raise issues with the client team along with mitigation plans.
• Business Process Management: Support Business Continuity Planning (BCP) and process documentation/analysis.
• Leadership & Organization: Ability to plan, organize, lead, and manage tasks efficiently.

Communication & Coordination:

• Strong communication skills for collaborating with staff at all levels.
• Advanced customer service capabilities.
• Ability to schedule and facilitate meetings with both offshore and onsite teams.

Financial & Control Activities:

• Ability to detect anomalies in financial reports, budgets, and other documents.
• Experience in resource management and performance reviews.
• Capability to manage tasks related to forecasting, financial projections, and segregation of duties.

Job Purpose

The IT Executive is responsible for providing day-to-day IT support, managing and maintaining IT infrastructure, including audio-visual (AV) systems, computers, telephone systems, network devices, and cloud-based services. The role also involves ensuring the security and efficiency of IT operations, managing vendors and procurement, handling system upgrades, and ensuring compliance with organizational policies. The IT Executive will play a key role in project management, IT inventory management, and generating detailed reports for management.

Principal Accountabilities

End-User IT Support & Maintenance

1. Provide technical support to end-users for hardware, software, and network-related issues.
2. Troubleshoot and resolve issues related to desktops, laptops, printers, and other peripherals.
3. Set up and maintain IT equipment for both in-office and remote users.
4. Provide AV (audio-visual) support for meetings, webinars, and events (e.g., projectors, sound systems, video conferencing tools).
5. Manage telephone systems, ensuring proper maintenance and troubleshooting.
6. Maintain IT documentation, including user guides and troubleshooting procedures.

Network & Firewall Management

1. Manage and maintain the organization’s network infrastructure, including routers, switches, and wireless access points.
2. Configure, monitor and update the FortiGate firewall to ensure network security.
3. Conduct regular reviews of firewall and network logs to detect and mitigate security threats.
4. Ensure network performance is optimized and secure for all users.

IT Systems Administration

1. Manage the organisation’s IT infrastructure, including servers, network devices, workstations, and cloud services.
2. Administer Active Directory, Google Workspace, and Microsoft 365 platforms for user account management.
3. Conduct regular system updates, patches, and security upgrades to ensure stability and security.
4. Implement monitoring tools (e.g., Datto & Kesaya 365) to ensure system performance and uptime.
5. Document IT configurations, network diagrams, and system procedures to ensure knowledge continuity.

IT Project Management

1. Lead and support IT-related projects, such as system upgrades, infrastructure enhancements, and software implementations.
2. Coordinate with internal stakeholders to gather requirements and ensure project goals are met.
3. Develop project plans, timelines, and budgets.
4. Provide regular updates to management on project status and deliverables.

IT Inventory Management

1. Maintain and update the IT asset inventory, ensuring all software and hardware components are tracked.
2. Conduct regular audits to ensure IT assets are accounted for and up to date.
3. Manage IT equipment lifecycle, including procurement, deployment, and decommissioning.

IT Security & Compliance

1. Implement security controls to protect the organization’s data and IT systems.
2. Conduct regular security audits and vulnerability assessments.
3. Ensure compliance with data protection regulations (e.g., PDPA, GDPR).
4. Manage security tools such as firewalls, endpoint protection, intrusion detection systems, and VPNs.
5. Implement encryption protocols and multi-factor authentication (MFA) to secure sensitive systems.
6. Interpret reports to identify trends and areas for improvement in IT operations.
7. Document IT processes, policies, and system configurations for reference and compliance purposes.

Job Specification

Qualifications and Experience

1. Diploma/Degree in Information Technology, Computer Science, or related field.
2. At least 2-4 years of experience in IT support and infrastructure management.
3. Experience with Google Workspace administration is preferred.
4. Experience managing FortiGate firewalls and network infrastructure is preferred.
5. Experience in IT project management is an advantage.
6. Familiarity with IT policy development and compliance.

Additional Skills and Knowledge

1. Strong technical troubleshooting skills for end-user support and IT systems.
2. Proficiency in managing Google Workspace, firewalls (preferably FortiGate), and network devices.
3. Knowledge of AV equipment setup and maintenance.
4. Ability to manage IT inventory and procurement processes.
5. Ability to generate and interpret detailed IT reports for management.

Desired Behavior

1. Strong problem-solving and analytical skills
2. Proficiency in AWS cloud technologies
3. Expertise in IT project management methodologies
4. Excellent communication and stakeholder management skills
5. Strong communication skills to interact with both technical and non-technical staff.
6. Proactive approach to vendor relationship management
7. Strong understanding of IT security best practices
8. Ability to work independently with minimal supervision

• Provide daily administration support including scheduling of meetings, planning team bonding activities and documentation, incidents and request handling for the department.
• Prepare weekly and monthly report for Management to review
• Conduct small group training for Service Request Readiness (SDR)
• Assist in maintaining IT asset inventory which include tagging and updating
• Liaising with vendors, purchasers, requesters, Finance and suppliers on discrepancy in documents such as POs and DOs
• Ensure proper documentation, incidents / request handling till closure
• Conduct period review and analysis of incidents / requests, monthly data extraction and report consolidation
• Execute IT service requests including coordination and communication with relevant support parties
• Provide recommendation and improvement, modification for existing SOP from time to time
• Initiate sourcing of hardware and software and obtain quotations for comparison to meet business units’ requirements
• Negotiate with external vendors for best terms and conditions of the purchases
• Keep track purchase summary
• Maintain records and databases containing information regarding company’s software, licenses and warranties

Requirements :

• Minimum 1 years of experience in an IT support or administration role
• Nitec / Diploma in Information Technology
• Ability to work independently and as part of a team
• Proficiency in MS Office
• Excellent communication and problem-solving skills
• Good interpersonal skills & office organisation skill

Please send your detailed resume in MS Word format to [email protected] with

• Education level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Description

• Configure and manage critical systems, including Active Directory (AD), telephony, video conferencing, access points (AP), firewalls, VPNs, and more. Monitor and analyse the performance of LANs, WANs, and wireless networks to ensure optimal functionality.
• Configure laptops and desktops for new and existing staff, perform system backups, and handle disaster recovery (DR) as needed. Ensure all automatic system backups are in place.
• Apply system patches after hours to maintain system stability and security. Perform routine system checks to ensure continuous operations.
• Work with third-party support vendors to resolve technical issues. Participate in IT auditing and documentation to ensure compliance with company policies.
• Provide IT support for approximately 200 users, managing user accounts and roles within the ERP system. Troubleshoot login issues, assist with basic system navigation, and resolve minor technical problems.
• Monitor ERP system performance, address minor issues, apply updates, and generate routine reports for departments like finance, HR, and inventory. Customize reports based on user requirements.
• Maintain documentation for common IT processes, user guidelines, and troubleshooting procedures. Optionally, assist with creating and launching new business processes within the company.
• Perform routine backups, monitor system security, and follow compliance protocols under the guidance of the IT team.

Requirements

• Diploma or Degree in IT/Computer Science.
• Possess CCNA / Microsoft certification.
• Proven experience in providing technical support in a corporate IT environment.
• Experience with Veeam and Microsoft 365 administration.
• Familiarity with leading wireless vendors’ products (Cisco/Meraki, Aruba/HPE, Ruckus) is advantageous.
• Knowledge of virtualization technologies such as Hyper-V and VMware is a plus.
• Strong communication and administrative skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.

We value all applicants and thank you for your interest. However, please be advised that only shortlisted candidates will be contacted.

Job Summary

The IT Manager will be responsible for the planning, implementation and maintenance of all IT systems used by SSVP Ltd and the Society of St. Vincent de Paul (National Council of Singapore) (“SSVP Singapore”) through contract management of outsourced vendors and in close partnerships with SSVP Singapore IT volunteers. The IT Manager enforces the standards and policies in relation to technology, IT security, risk management and project management.

Job Description

• Collaborate with Leadership Management on analysing SSVP Singapore’s IT vision and needs, identify opportunities and vulnerabilities, boost productivity, efficiency, and accuracy to enable the right business decisions. Manage the revisions to the 5-Year IT Vision Roadmap based on strategic and tactical directions agreed by the Board members.
• Take primary responsibility for project implementations for SSVP Singapore, working with approved vendors and end-users on functional requirements, UATs, integration testing, configuration management and ‘go-live’ application support within the planned project timeframe and budget.
• Prepare cost–benefit analysis for management approval when IT initiatives or enhancements are necessary and monitor the vendors to ensure that they are offering the best-possible service and value for fulfilling the business needs.
• Manage the operational relationship with the vendors to ensure that contractual agreements and obligations for service delivery are met. Work with the vendors on areas of concerns and the respective timeframe for improvement.
• Manage and communicate the timeframes and activities for major IT projects including system updates, upgrades, migration and outages to internal stakeholders and end-users.
• Train SSVP Singapore members and employees when required on the use of approved software and hardware; troubleshoot issues and provide prompt technical support when needed.
• Manage the Service Desk function for end-user issues as part of IT Service Management, in the areas of Incident and Problem Management, with emphasis on complying with SLA commitment targets.
• Track and maintain hardware and software inventory as part of IT Asset Management.
• Maintain essential IT infrastructure services covering software and hardware pertaining to operating systems, network services, security tools, applications, servers, email systems, laptops and desktops.
• Develop, collaborate and execute disaster planning exercises and maintain appropriate data backups. Work with business stakeholders on business continuity plans encompassing the agreed recovery plans.
• Responsible for the detection and reporting of cyber and data-related incidents highlighting impacted systems and user groups with timely alerts and announcements to stakeholders and end-user community.
• Manage stakeholder expectations and needs by delivering solutions that meet SSVP SIngapore objectives with timely updates and escalations when necessary.

Qualifications and Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or related field, or equivalent experience.
• Three to five years of experience working in IT operations.
• Adequate knowledge of programming languages and operating systems (ex: Microsoft Exchange, Active Directory), current equipment and technologies, databases and data storage systems, IT security, enterprise backup and recovery procedures, and systems performance monitoring.
• Basic knowledge of ERP applications such as Oracle NetSuite, SAP or MS Business Dynamics.
• Expertise in implementing, configuring, and testing IT solutions.
• Strong critical thinking and decision-making skills.
• Excellent project management skills and strong ability to prioritize.
• Firm grasp on IT infrastructure, including basic computer networking skills, and operations best practice.
• Basic knowledge and exposure to managing Office 365 environments and understanding Office 365 services, Exchange Online, SharePoint Online, Teams, and OneDrive.
• Familiarity with non-profit operations and volunteer management (desirable).
• Flexible work hours; responsibilities will require the person to work closely with Board members and volunteers; as such, meetings and consultations are often scheduled on weekday evenings and on weekends.

Job Responsibilities:

IT Software Development and Management:

• Manage and oversee end-to-end applications development activities.
• Lead in the design of full-stack development and maintenance of enterprise applications.
• Lead and mentor a team of data scientists and developers, providing guidance and support throughout the system development lifecycle.
• Provide ongoing technical support and troubleshooting to facilitate efficient software development and workflows.
• Work closely with internal teams and external teams to deliver appropriate technical solutions.
• Lead the development and implementation of IT policies, procedures, and best practices.
• Monitor IT performance and recommend improvements to enhance system efficiency and performance, directly impacting software development capabilities.
• Conduct risk assessments and recommend security enhancements or upgrades to existing IT infrastructure, supporting secure software development environment.
• Manage IT operations, including hardware, software, networks, and cloud infrastructure, ensuring seamless integration with software development processes.

Project Management:

• Plan, execute, and manage IT projects from start to finish, ensuring they are delivered on time, within scope, and on budget.
• Collaborate with cross-functional teams to define project requirements, objectives, and timelines, ensuring alignment with software development goals.
• Develop project plans, track progress, and manage resources effectively to meet project milestones.
• Engage with internal technical and non-technical teams, stakeholders, external groups, suppliers, and other organizations, focusing on delivering value to both external and internal customers.
• Communicate project status updates and risks to stakeholders.
• Conduct project post-mortems to identify areas for improvement and lessons learned, fostering continuous improvement in software development processes.

Job Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven track record as an IT Manager or in a similar IT leadership role, with a minimum of 5 years of experience in application integration, software development and implementation.
• Experience in implementing AI, machine learning, and data-driven solutions is a strong advantage.
• Expertise in programming languages such as Python, Java, C#, or similar.
• Experience with Next.JS react framework for full stack development.
• Proficient in cloud platforms (e.g., AWS, Azure, Google Cloud).
• Strong understanding of software development methodologies and DevOps practices.
• Knowledge of databases, APIs, and microservices architecture.
• Background in IT or Information Security, covering areas such as network security, server security, application security, endpoint security, email security, physical access security, and logical access security.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Responsibilities

• Day-to-day IT helpdesk support, hardware setups, etc
• Server Administration and Network/Firewall/VPN maintenance
• Manage and configure POS and ERP system settings
• Support and manage store opening projects across multiple regions
• Liaise with HQ IT for all group initiatives, protocols and systems implementation

Requirements

• Degree/Diploma in Computer Science or related studies with 3 – 5 years or more working experience
• Good experience in Windows, Networking and Firewall administration, maintenance and technical support
• Must have experience working in Retail and/or F&B industry.
• Must have working experience in at least one POS and/or ERP systems
• Experience in configuring and troubleshooting network connectivity issues
• Good communications and problem-solving skill
• Team player and be independent in executing work-related jobs.
• Occasional travelling might be required

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Job Description

1. Overview of the Company’s IT Infrastructure:

• Team Size: The IT in-charge will support a team of approximately 30–40 employees.
• Key Software: Responsibilities will primarily include managing and troubleshooting: Microsoft Accounts: Including user management and support.
• SharePoint Server: For file storage, collaboration, and VPN access.
• Account Management: Oversee the number of users for both Microsoft and Adobe accounts.
• Equipment Management: Maintain and track IT equipment issued to staff, such as laptops, tablets, and related peripherals.
• Domain Management: Manage company domains, including DNS configurations, SSL certificates, and email domain records (SPF, DKIM, DMARC).
• While not immediately required, the IT in-charge may be sent for training on WESS System (operational software) and Infotech (HR and payroll software) to support these systems if needed in the future.

2. Day-to-Day Responsibilities:

• Provide support for Microsoft software and services, including account setup, troubleshooting, and updates.
• Manage SharePoint server access, monitor usage, and ensure data backups.
• Oversee and manage the number of user accounts for Microsoft and Adobe, ensuring licenses are appropriately allocated.
• Maintain an inventory of IT equipment (e.g., laptops, tablets, and accessories) and manage issuance to employees.
• Configure and maintain domain settings, including DNS records, email-related configurations (SPF, DKIM, DMARC), and subdomains.
• Renew and update SSL/TLS certificates and ensure timely domain renewals.
• Train staff on using Microsoft Teams and other core Microsoft services as needed.

3. Support and Troubleshooting Expectations:

• Employees will submit IT issues via a Google Form, and the IT in-charge is expected to resolve these issues within 3 to 5 working days if related to Microsoft, SharePoint, equipment, or domain configurations.
• Escalate issues outside of their scope (e.g., WESS System or Infotech) to the appropriate vendor or support contact.

4. Key Tools and Technologies:

• Manage and support Microsoft Services (e.g., Microsoft Teams, Office apps, and SharePoint).
• Oversee Adobe Accounts to ensure user access and compliance with license agreements.
• Monitor and maintain SharePoint Server and OpenVPN for secure remote access.
• Use domain registrar tools for DNS management, subdomains, and SSL configurations.

5. Security and Compliance:

• Ensure user accounts for Microsoft and Adobe meet security standards (e.g., password policies, multi-factor authentication).
• Monitor SharePoint backups and maintain readiness for disaster recovery scenarios.
• Secure IT equipment by ensuring proper configurations, access restrictions, and antivirus protections.
• Implement security features for domains, such as domain locking, SSL certificates, and two-factor authentication for domain registrars.

6. Team Training Responsibilities:

• Train staff on Microsoft Teams and other essential Microsoft tools to enhance productivity.
• Develop simple user guides for frequently used processes in Microsoft tools.

7. Performance Metrics:

• Meet the resolution timeline of 3 to 5 working days for reported Microsoft, SharePoint, equipment, or domain-related issues.
• Eoptimal allocation of user accounts for Microsoft and Adobe licenses.
• Maintain high uptime and accessibility for SharePoint server services.
• Ensure all IT equipment is inventoried, tracked, and issued effectively.
• Maintain up-to-date and error-free domain configurations and SSL/TLS certificates.

8. Expected Collaboration:

• Coordinate with department heads for user account requirements, IT equipment requests, and related support.
• Work with external vendors for advanced troubleshooting of SharePoint, Adobe, or domain services.
• Collaborate with management to recommend enhancements to Microsoft tools, SharePoint, IT equipment processes, or domain management strategies.

9. Onboarding and Initial Support:

• The IT in-charge will receive training on WESS System and Infotech software as a contingency for future support needs.
• Initial handover and training will cover current processes for managing Microsoft accounts, SharePoint, Adobe licenses, IT equipment inventory, and domain management.

• Install, configure, test, maintain and troubleshoot staff workstation/ laptop hardware, software, etc
• Maintain & monitor office IT Security and Server Security (Windows Platform)
• Configuration and Troubleshooting of Firewall system, LAN and Wireless Network issue
• Monitor the performance of existing computer systems and IT infrastructures
• Implementing security protocols and procedures to prevent potential threats
• Creating user accounts and performing access control
• Inventory Management of software licenses
• Maintaining phone and attendance system with external vendors
• Provide IT and office maintenance support to all staff when needed
• Any other duties as and when directed by the Senior Management and IT Manager

Requirements:

• Singaporeans only
• Minimum Diploma in Information Technology or any related field
• Good knowledge of best practices in IT administration and system security with at least 1-2 years of desktop, helpdesk or IT experience
• Good analytical skills, problem-solving and time management
• Good communication skills
• A committed and responsible team player with good attitude to learn new challenges and also able to work independently

Interested parties, please submit your CV with current and expected salary to this JobsAD. Shortlisted candidates will be invited for an interview.

This role will manage daily IT operations and offer guidance to the IT Administrator.

• Procure, set up, configure, test, and upkeep computers and all office technical/network equipment for users and project locations, encompassing both hardware and software.
• Manage IT asset inventory and conduct regular inspections of IT equipment.
• Thorough documentation of hardware failures, repairs, installations, and removals.
• Responsible for daily troubleshooting of technical issues related to hardware and software.
• Collaborate with the HR department to handle all IT requirements for staff onboarding and offboarding, such as setting up or disabling email and corporate accounts, deploying or retrieving assigned IT equipment, managing VPN access, etc.
• Implement improvements and changes to IT systems, ensuring that the organization's IT processes are aligned with its business objectives.
• Plan and oversee the creation and upkeep of company websites, applications, and systems.
• Coordinate the schedule to ensure timely completion of development and maintenance tasks.
• Offer assistance to fellow employees and relevant parties regarding system operations.
• Assisting with the rollout of new hardware and software throughout the company, including basic training, creating simple user guides and documentation, and troubleshooting initial issues.

Requirements:

• 1-2 years of experience in IT Executive
• Diploma in IT field of study

Job Responsibilities:

1. Helpdesk Support(（LV1）:Provide technical support to resolve issues faced by company employees with computers, software, and hardware.
   Respond quickly to and handle daily technical support requests via phone, email, or on-site assistance.
   Provide training and guidance to employees on operating systems, application software, and network usage.
   
2. Hardware Architecture & Management（LV1）:Oversee the deployment, configuration, and maintenance of all IT hardware equipment (such as computers, servers, printers, scanners, etc.) within the company.
   Regularly check the performance and health of hardware devices, identifying and resolving potential issues proactively.
   Assist in planning and designing the company's hardware infrastructure to ensure that hardware facilities align with company needs.
   
3. Data Center Installation & Operations（LV1）:Participate in the installation, configuration, and testing of data center facilities to ensure stable equipment operation.
   Monitor the data center environment (e.g., temperature, humidity, air conditioning, UPS power, etc.) to ensure the continuous and stable operation of the equipment.
   Manage the daily maintenance of data center servers, storage devices, and network equipment, including hardware troubleshooting, repairs, and replacement of faulty components.
   
4. Network Maintenance & Optimization（LV1）:Responsible for the daily maintenance of the company’s internal network, including configuration and management of routers, switches, firewalls, and other network devices.
   Monitor network performance and optimize the network architecture to improve network stability and security.
   Configure and manage the company's VPN (if applicable) and Wi-Fi networks, ensuring smooth connectivity for remote employees and mobile devices.
   
5. Account Management & Access Control（LV2）:Responsible for creating, modifying, and deleting user accounts, and managing user permissions and access control.
   Configure and maintain enterprise email systems, file sharing systems, and internal system access permissions to ensure data security and compliance.
   Address technical issues related to user accounts, such as password resets, access requests, and permission issues.
   
6. Security Assurance（LV1）:Assist in implementing IT security policies to ensure the security of company data and information systems.
   Perform regular system and network vulnerability scans and promptly address security vulnerabilities.
   Monitor and respond to security incidents, taking appropriate measures to prevent data breaches and other security threats.
   
7. Documentation & Reporting（LV1）:Create and maintain IT-related operation manuals, troubleshooting documentation, and other technical documents.
   Regularly prepare system maintenance reports, network health check reports, and other technical support records and analyses.

Job Requirements:

• Education: Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
• Experience: Minimum 5 years of experience as an IT Engineer or in a similar role.
• Technical Skills:Proficient in Windows/Linux operating systems with experience in hardware installation and maintenance.
  Knowledge of Local Area Networks (LAN), Wide Area Networks (WAN), routers, switches, firewalls, and other network equipment configuration and maintenance.
  Familiarity with virtualization technologies, database management, and cloud service platforms.
  
• Problem-Solving Skills: Strong ability to troubleshoot and resolve technical issues under pressure.
• Communication Skills: Excellent communication skills with the ability to work effectively with both technical and non-technical staff.
• Security Knowledge: Familiarity with IT security standards and data protection regulations.
• Backup & Recovery: Knowledge of data backup and recovery solutions.
• Preferred Qualifications: Experience with cloud computing or automated operations is a plus.

About the role

Biztech Group Pte Ltd is seeking entry-level IT Engineer to join our dynamic team in the Paya Lebar East Region. As an IT Engineer, you will play a crucial role in providing top-notch technical support and maintenance for our clients' IT infrastructure. This is a full-time position that offers exciting opportunities for growth and development within our fast-paced, technology-driven environment.

What you'll be doing

• Provide comprehensive IT support and troubleshooting for hardware, software, and network-related issues
• Assist with the installation, configuration, and maintenance of computer systems, servers, and related equipment
• Design, implement, and support projects involving IT systems, including CCTV, door access systems, and other security solutions
• Conduct installation and troubleshooting for CCTV systems, access control systems, and related hardware/software
• Proactively monitor and maintain the health and performance of IT systems to ensure optimal uptime
• Collaborate with cross-functional teams to implement IT solutions and drive continuous improvement
• Liaise with clients to understand their technical requirements and provide efficient and effective support
• Contribute to the development and documentation of IT policies, procedures, and best practices
• Stay up-to-date with the latest technology trends and industry developments to provide valuable insights and recommendations

What we're looking for

• Minimum 1 year of experience in an IT support or engineering role, preferably in a similar industry
• Strong technical knowledge and hands-on experience with hardware, software, and networking technologies
• Experience with CCTV systems, door access systems, and related security solutions, including installation and maintenance
• Proven ability to manage and implement IT projects from planning to execution
• Excellent problem-solving and analytical skills to identify and resolve complex IT issues
• Effective communication and interpersonal skills to work collaboratively with clients and team members
• Ability to multitask, prioritize tasks, and work under pressure to meet deadlines
• Proven experience in providing exceptional customer service and support
• Certifications in relevant IT technologies (e.g., CompTIA A+, CCNA) would be an advantage

What we offer

• Performance-based bonuses
• Opportunities for overseas deployment
• Flexible work-life balance
• A collaborative and innovative work culture that will challenge and reward you

About us

Biztech Group Pte Ltd is a leading provider of IT solutions and services in the Paya Lebar East Region. With a strong focus on innovation and customer satisfaction, we have built a reputation for delivering cutting-edge technology and exceptional support to businesses of all sizes. Our diverse team of experts is passionate about driving digital transformation and empowering our clients to achieve their goals.

If you're an enthusiastic and skilled IT Engineer who is passionate about making a difference, we encourage you to apply now and join our dynamic team at Biztech Group Pte Ltd.