We are seeking a skilled and motivated IT Technician to join our team. The ideal candidate will possess strong technical expertise, excellent problem-solving skills, and a passion for delivering exceptional IT support. If you have experience in IT troubleshooting, hardware/software maintenance, and providing user support, we want to hear from you. This role will report directly to the Head of Customer Experience.

• Working Location: Bugis Flagship Store
• Working Hours: Mondays to Sundays, 11.00 AM - 9.30 PM
• 5 Days work week

Key Responsibilities:

• Troubleshoot and diagnose computer problems. Notebooks, Smartphones, and tablets as well
• Install new software and hardware on computers
• Identify and resolve hardware or software issues
• Maintain accurate records of work done and time spent on each job
• Provide excellent customer service, handle client inquiries, and follow up after jobs are completed
• Stay up-to-date with the latest technology trends and advancements
• Collaborating with other service centers and partners on repair services

Requirements:

• Higher Nitec in Computer Science, Information Technology, and above or a related field
• Proven experience as an IT Technician or similar role
• Strong knowledge of computer hardware and software systems, including Windows and Mac OS
• Expertise in diagnosing and troubleshooting computer problems
• Ability to multitask and prioritize work assignments
• Excellent communication skills, both verbal and written
• High attention to detail and accuracy

• Maintain and support in-house hardware, software licenses, servers, and network.
• Maintain and troubleshoot networking equipment such as switches, routers, intranet/internet, and firewalls.
• Maintain and troubleshoot problems related to company servers and in-house systems promptly.
• Monitor, investigate, rectify, and update computer virus issues.
• Monitor vehicle tracker system
• Monitor Inventory Tracker System
• Perform daily routine tasks and system operations for LAN/WAN, hardware, and CCTV.
• Provide regular maintenance and housekeeping for servers.
• Diagnose and resolve user problems on desktops, laptops, mobile devices, and IT-related equipment.
• Ensure IT systems and facility operations comply with organizational policies and safety standards.

Responsibilities:

Day-to-day installation and maintenance of services, within compliance to the safety regulations,Offsite backup tape maintenance

iPort operations maintenance support includes:

• Cranes maintenance - visual checks on network devices, power cable, UTP, fibre for any physical damages and checking for fibre losses
• Lighting mast maintenance – to facilitate the lowering of lighting mast together with other counterparts
• Onsite power maintenance – checks on cables for loose ends and make sure equipment are powered after any power maintenance.
• iCabling Works including terminating of low voltage single phase electrical power (ceeforms) cables, fiber optic cable and structure cabling related which closely related to data centre operations across
• Supervise and escort contractors to facilitate replacement of hardware/ equipment i.e. network switches and servers.
• Involve in relocation/ redeployment/ movement of hardware/equipment i.e. network switches and servers from premise to premise
• Basic network and PC troubleshooting
• Co-ordinate with end user from Business Units to resolve issues and also provide and restore in-scope services.

Requirements:

• 2-3 years of working experience in the telecommunications/ data centre related industry in the operational field OR
• Possess a Certificate from Institute of Technical Education ("ITE') in a relevant course
• Class 3 driving license for vehicles and be able to work independently without supervision.

Company’s Profile

Our client, a security solutions provider has been established for more than 25 years, with a strong reputation in the industry. They specialize in delivering comprehensive turn-key security systems, from design and integration to maintenance and support and serve clients in government, trade and commercial sectors. They are now looking for Data Center Technicians to join their expanding team!

Location: Lakeside / Admiralty

Working hours: Monday to Friday, Office Hours

Responsibilities:

• Oversee building and data centre facilities: recording and reporting on the BMS / EMS / Fire D&P / Chiller / Electrical etc
• Administrator for preventative maintenance programs to ensure that equipment are properly serviced & maintained
• Maintain good documentation of facilities and / or equipment maintenance
• Prepare monthly SLA reports for equipment uptime, power usage & temperature readings
• Respond to emergency situation and be on 24x7 standby duty
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary
• Be involved in new data centre projects as well as renovation and maintenance to existing space
• Responsible to handle site inspections / audits by external authority (eg. HDB/LTA/NEA/FSB)
• Scheduling and tracking of servicing jobs and vendor management on a day to day basis
• Maintain high customer service level standards
• Managed all facilities contracts

Requirements:

• Min. Diploma in Building / Facility Management or any other related field
• Some relevant experience in Data Centre facility management and vendor management is a good bonus
• Good knowledge in building technology, mechanical and electrical services and facilities management

Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Celine Chan | R21103433

Talentsis Pte Ltd | EA No: 20C0312

Responsibilities:

• Identify and establish new customer prospects.
• Develop and execute sales strategies to meet sales targets.
• Collaborate with Pre-Sales, Marketing, and Consultants to create IT solutions for clients.
• Manage the entire sales cycle from lead generation to deal closure.
• Build and maintain strong relationships with key decision-makers and influencers.
• Collect, analyse data, and adapt to challenges while working on various projects.

Requirements:

• Diploma in IT or Business studies.
• 1 to 2 years experience in IT sales is advantageous
• Self-starter
• Excellent oral and written communication skills
• Energized by customer interaction
• Ability to build relationship with clients and coworker.

To Apply, kindly click on the "APPLY NOW" button.
We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Tan Jun Xi (Jonathan) (R1440473)

Job Responsibilities

User Support

• Respond to users’ support requests using Help Desk system;
• Assist with installing, configuring and maintaining PCs, networking equipment and network operating systems.
• Escalate support requests to senior team members when required.

IT Administration

• Perform basic administrative support duties as required to meet specific operational objectives.

Business Application Support

• Demonstrate progress of performing basic tasks within business applications under the supervision.
• Liaise with vendors when necessary;
• Maintain documentations in Help Desk system, User Manuals, Knowledge base, and procedures.

Job Requirements

• Degree or Diploma in Information Technology, IT-related courses
• Able to work independently and support business units daily
• Candidates with 1 to 2 years of working experience in IT industry may apply
• Ability deploy, configure, and support operating systems on desktop and mobile (Windows 7, Windows 10, Microsoft 365, Microsoft Active Directory, Android and Apple IOS).

RESPONSIBILITIES

· Work closely with management to achieve task/projects

· Plan and manage the schedule for operations to fulfil projects timelines and requirements

· Respond to customers and plan operations to service past projects.

· Monitor operations manhours.

· Proper documentation for job filing and input information into sever

· Perform department administrative and operational tasks

· Undertake any other ad-hoc projects/duties assigned

JOB REQUIREMENTS

· 0830-1800 （Monday-Saturday）, alternate (Saturday)

· Fresh graduates are encouraged to apply, interested in IT

· Able to work independently and target-oriented in a stressful environment.

· Outgoing with good communication, negotiation, and problem-solving skills for engaging with internal and external parties to support project-related activities.

· Good with computing and Microsoft office

· Patient and willing to learn new scope of work

1. End-User IT Resources
2. Monitoring of the desktops/laptops leasing schedule for various subscriptions;
3. Tracking of IT Equipment due for technology refresh;
4. Tracking of IT Equipment for incoming/outgoing officers;
5. Monitor and coordinate the deployment/collection of IT Equipment for incoming/outgoing officers;
6. Monitor leasing billing and verification.

1. WOG Services Administrative Support
2. Raising of Service Requests;
3. Monitor leasing billing and verification;
4. Monitor the software packaging and deployment status.

1. IT Asset Management
2. Manage the Configuration Management Database (CMDB);
3. Receipt of assets delivered;
4. Handover of assets to AFM for IT Resource provisioning;
5. Monitor the utilisation of hardware/software/licences;
6. Assist in assets disposal;
7. Asset Tagging.

1. General Support
2. Preparation, sending and uploading of advisories/announcements;
3. Administration of mailbox (handling of standard queries e.g. about tech refresh, printer, token replacement, etc);
4. Sourcing for small value purchase peripherals;
5. Testing of IT Services;
6. Physical Keys management;
7. Any other Ad-hoc duties when required.

1. Mobile Devices Support
2. Preparation of Mobile Devices;
3. GoMAX provisioning;
4. Apple/Google accounts creation;
5. GoMAX forms filling and submission;
6. Mobile OS upgrade and Software Installation/Uninstallation;
7. Monitor the various services billing and verification.

PRINCIPAL RESPONSIBILITIES

• Provide staff and users with assistance solving computer related problems.

• Test, maintain and monitor computer programs and systems, including coordinating the installation of computer programs and systems, new user account creation/deletion.

• Assist in setting-up of new workstations.

• Support all outlets POS Systems and POS Backend.

• Compile and prepare POS reports from backend reporting systems regularly.

• Maintenance of distributed CCTV systems.

• Based in office and will require travelling to stores for support as needed.

• Liaise with external vendors or principals when necessary.

• Other ad-hoc duties as assigned by the IT Director.

• Rapidly establish a good working relationship with customers and other professionals

• Test and evaluate new technology

• On-site store support

MAIN QUALIFICATION / EXPERIENCE / SKILL AND ABILITY

• Minimum 2 years of experience supporting retail or food & beverage industry

• Mainly Windows environment (Windows 10 and above)

• Experience in helpdesk, IP cameras, SQL query are highly preferred

• Positive attitude with good interpersonal skills

• Required to be on standby mode including weekends/ PH when necessary and working hours may vary.

• Knowledge in network and troubleshooting

• Good verbal and written communication skills

• Develop and implement IT strategies, policies, and procedures aligned with the organization’s goals and objectives.
• Identify technology trends and emerging solutions to enhance operational efficiency, productivity, and innovation.
• Collaborate with senior management to define IT budget, priorities, and resource allocation.
• Oversee the design, implementation, and maintenance of the organization’s IT infrastructure, including networks, servers, storage, and hardware.
  Ensure the availability, performance, and security of IT systems and services through proactive monitoring, maintenance, and upgrades.
  Manage relationships with external vendors and service providers to support infrastructure needs and resolve technical issues.
• Supervise a team of system administrators and support technicians to provide technical assistance, troubleshooting, and user support.
• Implement and maintain IT service desk processes and tools to facilitate incident management, ticketing, and resolution tracking.
• Develop and enforce IT security policies, procedures, and access controls to protect against cybersecurity threats and data breaches.
• Coordinate software development projects, including requirements gathering, design, development, testing, and deployment.
• Evaluate and integrate software applications, platforms, and tools to meet business requirements and improve operational efficiency.
• Ensure compatibility, interoperability, and scalability of IT systems and applications across the organization.

Job Responsibilities

User Support

• Respond to users’ support requests using Help Desk system;
• Assist with installing, configuring and maintaining PCs, networking equipment and network operating systems.
• Escalate support requests to senior team members when required.

IT Administration

• Perform basic administrative support duties as required to meet specific operational objectives.

Business Application Support

• Demonstrate progress of performing basic tasks within business applications under the supervision.
• Liaise with vendors when necessary;
• Maintain documentations in Help Desk system, User Manuals, Knowledge base, and procedures.

Job Requirements

• Degree or Diploma in Information Technology, IT-related courses
• Able to work independently and support business units daily
• Candidates with 1 to 2 years of working experience in IT industry may apply
• Ability deploy, configure, and support operating systems on desktop and mobile (Windows 7, Windows 10, Microsoft 365, Microsoft Active Directory, Android and Apple IOS).

Job Responsibilities

1) Minor IT Support and Maintenance:

a. Provide administrative support for hardware, software, and network maintenance for users.

b. Plan and manage contingency strategies for the overall IT infrastructure.

2) Major RPA Development and Implementation:

a. Design and implement Robotic Process Automation (RPA) solutions to automate repetitive tasks.

b. Optimize and resolve performance and operational issues related to RPA bots.

3) Collaboration and Project Coordination

a. Work with cross-functional teams/stations to understand business requirements.

b. Implement IT solutions and coordinate local projects as needed.

4) Network and Systems Management

a. Manage, maintain, and perform regular backups of the company’s IT network and desktop systems.

5) Procurement and Documentation

a. Assist in the procurement of IT assets and ensure accurate documentation.

6) Undertake other ad-hoc duties as assigned by the BIT team and local management.

Job Requirements

• Minimum Diploma in Computer Science, Information Technology, or a related field.
• At least 1-2 years of relevant work experience, preferably in the freight forwarding industry.
• Proficient in programming languages such as C/C++, .Net, Python, or similar.
• Experience with Microsoft Power Automate and Robotic Process Automation (RPA) tools is an advantage.
• Strong willingness to learn and adapt to emerging technologies.
• Highly analytical with a strong aptitude for troubleshooting and resolving technical issues.
• Capable of working independently in a fast-paced environment and meeting deadlines.
• Excellent communication and collaboration skills to work effectively with diverse teams.

Details:

We are looking to hire an IT Executive with positive work ethic, keenness to learn, and who will thrive in a fast-paced environment to be responsible for the running of our IT systems and the management of the technical support of our office. If you are someone who enjoys being in charge of a variety of responsibilities from ensuring that our network system is functioning, to staying updated on the latest IT developments to mitigating any risks of possible cyber threats, then this is the role for you.

Company Overview:

We are a law firm in the CBD. Our work environment is friendly, energetic, exciting and fast-paced, and we make it a priority to provide our employees with quality training and opportunities for professional development.

Responsibilities:

• Respond to IT requests according to defined SLAs, and provide Level 1 and 2 support to end users, including troubleshooting, diagnosing, and resolving end-user reported issues
• Deploy, manage, and maintain desktops, laptops, and other related hardware and software
• Take responsibility of desktop administration activities and support assigned applications; including maintaining the inventory of the company’s assets
• Monitor IT related license renewals and make appropriate recommendations to the stakeholders for effective solutions
• Work with the IT team to provide assistance with data storage and security management, document management and database management
• Provide support for day to day IT infrastructure requirements
• Communicate effectively with senior stakeholders of the firm while providing well-informed advice pertaining to technical or security topics
• Maintain good communications with vendors and to be able to breakdown the technicalities presented by the vendor

Requirements:

• Candidate must possess at least Diploma / Advanced / Higher / Graduate Diploma in Computer Science/Information Technology or equivalent.
• At least 5 Year(s) of working experience in the related field, preferably a professional service firm, is required for this position.
• Specialised in IT/Computer - Network/System/Database Admin or equivalent.
• Good command of written and spoken English
• Good interpersonal skills; strong team player
• Ability to perform well in a fast-paced environment and willingness to go above and beyond
• Organized, thorough and meticulous
• Proficient in MS Word, Excel and PowerPoint
• Well versed with management of applications for video conferencing (eg. Zoom, MS Teams) and document conversion tool (eg. Adobe Acrobat)
• Experience with on premise server infrastructure and well versed with management of Microsoft Active Directory Service, Printer server management, File server management and Microsoft Exchange server management will be a plus
• Additional experience such as with cloud hosting platforms such as Microsoft Azure and Amazon Web Service will be advantageous
• Candidates with more experience may be considered for more senior positions

All applications will be treated with full confidentiality. (Only shortlisted candidates will be notified.)

Our client, a leading firm with Asia presence is seeking to recruit an IT Manager for their helpdesk division.

Location: Central Singapore

Job Responsibilities:

• Lead the IT help desk team to provide first and second level technical support for end users to resolve system related issues
• Manage service requests and incident management processes to meet IT service quality SLAs
• To ensure that the standard ITIL based service delivery processes are well adhered to
• To identify opportunities to improve, optimize and automate current workflows and services for the firm
• To work across the Applications, Infrastructure and Security teams to resolve cross-functional issues
• To provide training and creating awareness to users on adoption of new technologies and initiatives, including creating user guides and training materials
• To guide the team on how to resolve the issues by identification of the root cause
• Other duties as assigned

Requirements:

• Degree in Information Technology, Computer Engineering or its equivalent
• Possess at least 7 to 10 years of relevant working experience in the IT industry
• Experience with IT service management tools, incident tracking and prioritization
• Experience in Microsoft Configuration Manager or Prior experience in SCCM is preferred
• ITIL certification level 2 would be an advantage
• Proficiency in Windows 10/11, Microsoft Office, Intune and Information Protection
• Familiarity with Microsoft Azure, SaaS applications, infrastructure, network and cybersecurity concepts such as Active Directory, Zero Trust, etc
• Management of Anti-Virus protection console
• Online collaboration tools (MS Teams, Cisco Jabber, WebEx, Zoom, etc.)
• Good written and verbal communication

• Total control and management function of the information technology strategies, plans and executions
• Daily smooth operations of IT Department, including but not limited to meeting users' requirements at HQ and Outlets
• Explore and develop enhancements of existing systems and software, as an effort for upgrading and cost containment
• Any other relevant IT-projects or assignments, local or overseas
• Requirement
• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• At least 4 year(s) of working experience in the related field is required for this position.
• Preferably Managers specializing in IT/Computer - Network/System/Database Admin or equivalent.

Rapsodo Inc. is a sports analytics company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing MLB pitchers to increase the efficiency of their breaking balls. Current partners include all 30 MLB teams, MLB, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments.Our IT team assist clients to address their concerns around Confidentiality, Integrity, Availability and Privacy of their technology.

As an IT Intern at Rapsodo, you will have a holistic view of how Technology and Business Integrate, and responsible for a wide range of technologies not limited to systems administration, helpdesk, telephony administration, laptop/desktop computer build-up/replacement etc.

Key Responsibilities:

· Be the 1st level support for inbound email and phone based technical support for on-site and remote employees

· Assist with setting up and configuration of laptop and desktop computers (OS Installations, Software Installs, etc.)

· Assist the team with keeping the hardware inventory up to date

· Develop and update Support Documentation as well as research information for incomplete documents

· Assist the team with developing an IT Security Handbook that includes log reviews, firewall attestation, etc.

· Assist the team with mapping and consolidation of existing IT Security tasks to the requirements of a quality IT Security Programme

· Assist with reviewing and analysing security vulnerabilities to identify false positives

· Assist with conducting server/network/middleware security configuration assessments

· Assist with preparing reports on identified security vulnerabilities and possible recommendations to remediate vulnerabilities

· Work cross-regionally between the Rapsodo Singapore, US, Turkey & Japan offices

Skills & Requirements:

· Absolute professionalism and discretion required due to exposure to confidential information

· Pro-active, organized, and meticulous

· Able to work independently in a fast-paced environment

· Strong aptitude to learn and contribute

· Possess strong analytical, problem solving, and interpersonal skills

· Excellent written and oral communication skills to present ideas and results to technical and non-technical audiences

· Being handy with gadgets and having experience building your own PC is a plus

· Diploma in Information Technology, Cyber Security, or any related discipline

• Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face, to ensure seamless support to daily ops;
• Managing the issues or changes required, such as forgotten passwords, viruses or email issues;
• Monitoring and maintaining the computer systems and networks within an organization;
• Running diagnostic software to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems;
• Troubleshooting basic hardware issues;
• Gathering important information from end-user (agents) and operation managers to identify non-routine problems and collaborate to IT department for resolution;
• Responsible in preparing reports required by the IT department including equipment inventory and other diagnostic and audit reports;
• Any other tasks which are related to level-one IT troubleshooting to ensure the smooth delivery of operations in cluster;
• Other scope/tasks as assigned by authorized personnel of Agape.

What We're Seeking:

Are you a proactive learner with a passion for IT? We're looking for individuals who actively seek opportunities to stay up-to-date with the latest IT developments in digitial forensics, data recovery and data security. Embrace challenges with a learn-by-doing mentality, finding innovative solutions that drive growth. If you thrive in a vibrant and forward-thinking environment, you're the perfect fit for our team.

Your Responsibilities:

· Engage in projects & product learning that delve into digital forensics, data recovery, and data security.

· Contribute to the maintenance of our office IT infrastructure (Network, Systems, Storage etc.)

· Provide essential support for day-to-day operations.

Requirements:

· Familiarity with databases and operating systems (Windows, Linux, macOS) (not a must, but a plus :) )

· Strong problem-solving abilities and ability to troubleshoot technical issues

· Excellent communication skills, both verbal and written

· Attention to detail in tasks like coding, system configuration, and documentation

· Adaptability and eagerness to learn new technologies and tools

· Professionalism, including punctuality, reliability, and teamwork skills

Job Responsibilities & Duties

• Screen candidates by reviewing resumes
• Coordinate & follow-up the overall interview, selection, and closing process
• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations
• support the operation of the Technical Training department by assisting with administrative tasks, coordinating

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Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

We are a leading global trading company, head quartered in Singapore with International market presence in over 70 countries. We are seeking to recruit experienced

IT ANALYST

with a sound knowledge in Oracle ERP & database administration.

Oracle ERP Administration

· Developing oracle database object like procedure, function, packages and etc. using Oracle 10g, PL/SQL, Oracle Forms & Reports.

· Perform database modifications and system testing during deployment to production.

· Provide support for production database systems and processes, and end-user applications.

· Involved in analysis of database, Query optimization, indexing, and Ensuring effective utilization of the indexes used in the SQL or PL/SQL code.

· Involved in Implementation of Business Rules Using PL SQL / Database.

· Experience in ERP modules – Purchase, Sales, Inventory, and Finance Modules.

· Handles all PL/SQL, Forms and Reports related technical development and deployment in Production.

· Proficient in Oracle Tools and Utilities such as SQL*Loader, Toad.

· Experience with software Development life cycle (SDLC) process performing detailed analysis, collecting requirements, documents requirements, coding and unit testing, integration and system testing

· Involved in resolving production problems for the applications and ensure all support Service Level Agreements

· Strong technical, analytical, and problem-solving skills.

IT Infrastructure Requirements:

· Maintain awareness of all IT policies, guidelines, and procedures, and comply with them.

· Knowledge in Server Maintenance, Virtual Machines (Hyper-V), Server Backups.

· Coordinate with Infrastructure Vendors and resolve Issues.

Only Singapore Citizens or PR are eligible to apply.

Job is based at our Singapore office.

Interest candidates may send their resume to: [email protected]

PKF-CAP LLP is a member firm of PKF International Limited which is a network of legally independent professional service firms providing audit and assurance, accounting, tax, corporate recovery and insolvency, corporate finance, and financial advisory services to clients in more than 100 countries around the world.

In Singapore, we are a dynamic and growing risk consulting practice looking for hard-working and ambitious professionals to join us.

Our values are simple yet powerful. We believe in passion, hard work, and dedication to client service and reward our people for performance and contribution to the firm. Our people learn from job experience as well as training conducted by Directors, Managers, and external trainers. At PKF-CAP LLP, we grow ourselves by inculcating a culture of learning and thriving on our creativity to solve business challenges.

Our clients include listed companies and non-profit organisations.

The IT Auditor is responsible for assessing the risks associated with a company's information technology systems and designing and implementing audit procedures to mitigate these risks.

Responsibilities:

• Assess the risks associated with a company's information technology systems, as part of statutory audit and internal audit
• Recommend design and implementation procedures to mitigate these risks
• Communicate audit findings to management and other stakeholders (Audit Committee)
• Stay up-to-date on the latest trends in information technology auditing.
• Qualifications:
• Bachelor's degree in accounting, auditing, or information technology.
• CPA or CISA certification.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team

• Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face, to ensure seamless support to daily ops;
• Managing the issues or changes required, such as forgotten passwords, viruses or email issues;
• Monitoring and maintaining the computer systems and networks within an organization;
• Running diagnostic software to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems;
• Troubleshooting basic hardware issues;
• Gathering important information from end-user (agents) and operation managers to identify non-routine problems and collaborate to IT department for resolution;
• Responsible in preparing reports required by the IT department including equipment inventory and other diagnostic and audit reports;
• Any other tasks which are related to level-one IT troubleshooting to ensure the smooth delivery of operations in cluster;
• Other scope/tasks as assigned by authorized personnel of Agape.

We are seeking an experienced IT Business Solutions Manager to lead the design, implementation, and management of cutting-edge IT solutions that align with our business objectives. This role requires a strong understanding of technology and business processes, with the ability to bridge the gap between technical teams and business stakeholders.

Key Responsibilities:

• Collaborate with business units to identify needs and translate them into technical requirements.
• Design and oversee the implementation of IT solutions.
• Lead cross-functional teams to deliver projects on time and within budget.
• Manage relationships with third-party vendors and service providers.
• Monitor system performance and ensure solutions align with business goals.
• Ensure IT solutions comply with industry regulations and security standards.
• Develop and maintain IT roadmaps to support business growth and digital transformation.

Qualifications and Skills:

Education:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Master’s degree or relevant certifications (e.g., PMP, ITIL, CBAP, Agile/Scrum) preferred.

Experience:

• 5-7 years of experience in IT, with at least 3 years in a business solutions or managerial role.
• Proven track record in managing complex IT projects, including resource and budget management.
• Familiarity with industry-specific operations and challenges in finance.

Technical Skills:

• Knowledge of cloud computing, cybersecurity, and data analytics.
• Familiarity with programming languages (e.g., SQL, Python) and BI tools (e.g., Power BI, Tableau).
• Understanding of emerging technologies such as AI, IoT, and machine learning is a plus.

Soft Skills:

• Strong leadership and team management capabilities.
• Excellent communication skills for interacting with technical and non-technical stakeholders.
• Analytical and problem-solving mindset.
• Ability to adapt to rapidly changing business environments.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.

Job Responsibilities:

1 Network and server system maintenance and troubleshooting. IT infrastructure maintenance and troubleshooting.

2 Digitize business rules, processes, and data, and promote the implementation of IT solutions.

3 Implement IT standard/policy in responsible offices. Analyze business requirement and initial the IT project to satisfy the requirement.

4 Build IT infrastructure, including networks, servers, server room, cabling, door access control/CCTV etc. IT service incident management, availability management, capacity management, continuity management, data backup and recovery etc.

5 Helpdesk support for users, including desktop support, printer machine support, IT training etc.

Requirement:

1) Proficient in TCP/IP technologies.

2) Familiar with WAN technologies, knows corporate-level network architecture, knows data communications such as Frame Relay, PPP and MPLS. Proficient in routing protocols and configurations, such as BGP, OSPF etc. Familiar with Huawei routers is preferred.

3) Familiar with LAN technologies, knows building-level LAN architecture. Proficient in common LAN protocols and configurations, such as VLAN, STP etc. Familiar with Huawei switches is preferred.

4) Familiar with Windows server systems, such as AD (Active Directory), DNS, DHCP, Web server, SQL server etc. Proficient in server troubleshooting and maintenance. Knows disk arrays, SAN/NAS storage etc.

5) Skillful in IT infrastructure items, such as server room facilities, structure cabling system, UPS, door access control/CCTV, air conditioning etc.

6) Skillful in laptop/desktop, OS, office software troubleshooting and maintenance.

7) Optimistic, pro-active, team player.

8) Familiar with scripting languages (such as Python, Xshell, and Go etc), and can develop automated scripting tools.

Next Step

Click “apply” or send resume to: Ryce [email protected]

EA Licence No.91C2918| Personnel Registration No. R23117258

Roles & Responsibilities

• Provide on-site support to all our offices in Singapore.
• Serve as point of contact for all inbound service requests from users.
• On-site support for desktop applications, emails, printers and other hardware and networking related issues.
• Track all support with work logs on all cases, close or escalate to second level/vendors and follow up until the problems are solved.
• Liaise with Vendors and System providers to perform troubleshooting, rectification and assistance in upgrading works on all systems installed in our offices.
• Source for products, evaluate, propose, install, implement and maintain new or existing office hardware and software.
• Ensure all endpoints are properly configured and secured with anti-virus protection and according to IT policies.
• Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment. Housekeeping of server room and equipment Racks.
• Provided simple application trainings to end-user as required.
• Implement and audit necessary controls and procedures to protect information according to IT policies.
• Provide operation support to system and network administrator and vendors.
• Assist Finance Managers on IT Asset Management processes.
• Provide assistance to Public Relations Manager on the management of websites and hosting services. (optional)
• Create and ensure network documentation and diagrams are up to date.
• To produce reports using Microsoft Word, Excel or PowerPoint for reporting purposes.
• Oversee IT Vendor performance and report to Management
• Office Security management

Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.
• At least 2 year(s) of working experience in the related field is required for this position.(optional)
• Basic troubleshooting skills on Intranet and Internet, TCP/IP, DHCP, Windows and Mac OS, windows security is a must.
• Willing to travel between offices and to support business operations.
• Ability to manage IT projects is preferred.