ASEANet Manpower Consulting Is a boutique search firm and our founder and consultants have years of experience from various industry and businesses background. Our expertise include Executive Search, Permanent Placement , Career Transition and Talent Development.

We connect outstanding people with the best Innovative Companies.

ASEANet Manpower Consulting offer different specialisms including:

Accounting & Finance, Admin & Secretarial, Banking, Construction, Engineering, Events, Education, Financial, F&B , Healthcare & Medical. , Supply Chain & Logistics, Manufacturing, Retail, and Information Technologies. With our professional recruitment service, we can assist

you with your desired career path.

Contact us for a FREE Consultation.

We believe that YOUR SUCCESS - IS OUR MISSION.

Our client are looking for next team members to join their growing team:

Job Responsibilities:

- Change Management: Oversee system changes through a structured change request process. Assess impacts, secure necessary approvals, and keep stakeholders informed on progress.

- Incident Response: Act swiftly to incidents by conducting in-depth investigations and providing both temporary and permanent solutions in a timely manner.

- Root Cause Analysis: Perform thorough root cause analyses for incidents. Implement proactive measures to prevent future occurrences and continuously monitor the effectiveness of these measures.

- Performance Monitoring: Utilize appropriate monitoring tools to proactively track system performance and availability. Identify issues and execute corrective actions to enhance overall system functionality.

- Service Level Management: Ensure adherence to agreed service levels, including response times for service requests and system uptime. Regularly document and update system configurations and prepare detailed reports for stakeholders.

- Service Continuity Planning: Develop and implement robust service continuity strategies, including backup and restore procedures, as well as disaster recovery plans to maintain seamless business operations during disruptions.

- Technical Support: Provide expert technical guidance to customers and project teams, helping them make informed decisions and resolve complex technical challenges.

- Resource Management: Coordinate resources and schedules for system implementation and operational activities to maximize efficiency and meet deadlines.

- Ad-hoc Duties: Take on additional tasks as needed to support the team and organization.

Job Requirements:

- Experience: Minimum of 1 year in a similar IT support role preferred.

- Communication Skills: Excellent written and verbal communication abilities.

- Personal Attributes: A positive, empathetic, and energetic demeanor.

Remarks:

- Working Days: 5 Days work (Monday to Friday)

- Working Hours: 9:00 AM to 6:00 PM

Chua Mui Khim

( EA Registration Number : R22104766)

ASEANet Manpower Consulting Pte Ltd

(Co Reg : 202141565E / EA License: 21C0866)

We regret to inform that only shortlisted candidates will be notified

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR

• Opportunity to participate in projects across various technology
• Engagement with senior business stakeholders

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Delivery Specialist / IT Business Analyst / IT Project Specialist to be part of their team.

About the job

Your responsibility involves:

• Service Management: Monitor and manage IT service delivery, ensuring services meet established KPIs and SLAs.
• Incident Resolution: Act as the primary contact for incidents and service requests, coordinating responses and resolutions while managing stakeholder expectations.
• Process Improvement: Identify areas for improvement in service delivery processes and recommend enhancements to increase efficiency and effectiveness.
• Stakeholder Collaboration: Work closely with cross-functional teams, including IT support, business units, and external vendors, to ensure seamless service delivery.
• Assisting the project manager to lead project implementation which includes ensuring project adheres to schedule, timeline and risk management
• Maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources.

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in IT Service Management / business engagement / external vendor or IT project management.

Whats on offer

This is an excellent opportunity to join a leading end user environment with exposure to business stakeholder management. You will get the opportunity to lead high value projects with exposure across various technologies.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR (EA: 94C3609/ R1219669)

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gew2rjCy

• Exposure to Wide range of technology
• On the job training from Senior IT colleagues

About the company
Our Client is an established MNC with offices in Europe and Asia. With rapid expansion and technology investment plan, they are now looking for a new IT Engineer / IT Executive / IT VIP Support / IT Analyst to join their team.

About the job

Your role involves:

Effectively prioritizing and resolving IT Support issues related to PCs, mobile devices, video conferencing, AV and etc in a ticketing / incident management tools.

Promoting information security awareness based on the ISMS framework

Support AV equipment for live meetings

Participate in IT projects on an ad-hoc basis

Skills and experience required
As a successful applicant, you will have at least 3 years of IT Support experience.

Proven track record in an end user in house role will be highly preferred.

Whats on offer
This is an excellent opportunity to grow together with an established international firm with exposure to business stakeholder management. You will get the opportunity to participate in high value projects with exposure to latest technology.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gew2rjCy (EA: 94C3609/ R1219669)

Responsibilities:

• Perform daily batch processes in accordance to SOP and comply strictly to safety, quality and environmental guidelines.
• Perform equipment line-ups and operate reactors in accordance to established practices and procedures.
• Charge chemicals into reactor manually.
• Carry out drumming operations as and when required.
• Report all process/equipment/environmental abnormalities, incidents and/or near misses to Shift Superintendent/Engineer/Production Manager. Take part in further investigation when required.
• Adhere to Company and departmental procedures, SHEQ rules and regulations, and GMP at all times.
• Carry out scheduled housekeeping activities.
• Ensure proper handover and takeover during shift changes.
• Participate as CERT member.

Requirements:

• ITE Certificate/ Diploma in Engineering (Chemical), Engineering (Industrial), Engineering (Material Science), Engineering (Mechanical), Engineering (Petroleum/Oil/Gas) or equivalent.
• Relevant working experience in chemical industries.
• On-the-job raining will be provided for entry level.
• An effective team player with good communication skills.
• Must be able to work on 12-hours rotating shift in Jurong Island.
• Remuneration will commensurate with qualifications and experience.

Our client is from Oil and Gas industry, a local leading player. They are looking for a Maintenance Technician for the next phase of their business. They are located in West.

Duties:

• Perform preventive, predictive, and corrective maintenance tasks as directed, and update the CMMS database.
• Maintain rotating and static equipment, plant piping, and structural support systems.
• Respond to and resolve equipment malfunctions, ensuring minimal downtime.
• Determine necessary materials, tools, and methods for safe maintenance tasks.
• Conduct machinery condition monitoring and field data collection with the production team.
• Ensure operational efficiency of all plant valves and mechanical components, including control and plant valve maintenance.
• Supervise in-house contractors and vendors, ensuring safety protocols are followed.
• Collaborate with the production team on mechanical system testing and troubleshooting.
• Take on additional tasks or responsibilities as assigned.
• Perform valve line-up and LOTO for maintenance preparations.
• Participate in the Company's Emergency Response Team (CERT) with assigned roles.

Requirements

• Nitec in Engineering related field.
• Min 5 years’ experience in Oil & Gas or Petrochemical industry
• Experience in troubleshooting of mechanical/ machinery systems

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

The Gates and Barriers Technician is a high level of responsibility, to work in the field to deliver client services and assist Department Supervisor with all vehicular gates/barriers, barrier control systems, and etc.

- Performs gates and barrier doors installation and services as required for inspecting, cleaning, lubricating and performing preventive maintenance and repairs.

- Verifies that all gates and barriers are operational.

- Gates & Barriers Technicians should have knowledge and expertise in troubleshooting, technical procedures, safety and installation of new electrical devices.

- Submitting reports to Supervisor, Senior Field Engineer or OM Manager on a scheduled basis.

- Reports any problems to Supervisor, Senior Field Engineer, or OM.

- Performs scheduled inspections.

- Maintains effective, timely and respectful communication and interaction with other employees, managers, and supports the organization.

Requirement:

A minimum Professional Certificate/ NiTEC/ Diploma in Engineering

At least 2 years of relevant work experience

Proactive and have an eye for details

Self-motivated and hardworking individual

Industry: IT, iOT , Security & Facility management

Base pay: 2.5k- 4.5k

Apprentice Technician/Mechanic required to join our busy car workshop.

No experience necessary, just a passion for cars & a drive to become the best at what you do.

We will sponsor you to join the ITE Work-Study Diploma in Land Transport Engineering (Vehicle) at the next intake.

If you are considering a career in the world of Automotive Maintenance & Repair, please apply.

Job Scope:

• Perform routine compounding of fragrance and oil samples
• Ensure compounded samples meet quality standards
• Maintain and track stock level of laboratory equipment and supplies
• Ensure that bio-hazardous materials are disposed safely
• Perform standard laboratory tests in according to prescribed procedures and recording of test results
• Other ad hoc duties assigned

Job Requirement:

• Min Diploma in Pharmaceutical Sciences or any other equivalent certification
• Able to start work immediately or within a short notice
• Prior internship experience is an added advantage

Interested candidates kindly send in your resume to: [email protected]

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

5 days, 9am-6pm, permanent, Eunos

Our client

Data Centre Builder

Job Scope

· To Perform onsite maintenance and servicing of Computer Room Air Conditioning/HVAC

·

· To troubleshoot, repair, service of computer room aircon /HVAC

· To Install, commissioning and testing of aircon System.

REQUIREMENT

· Min Nitec Diploma in Aircon/ Mechanical Engineering

· 2 years hands on experience to troubleshoot and repair of Computer Room aircon

· Able to perform rotating 24/7 on call standby (Extra allowance will be given) on 1st half or 2nd half of the month

· Singapore Class 2 or Class 3 licence.

Work location :Eunos

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Installation: Install security systems, and high-security locking mechanisms according to specifications and safety standards.
• Maintenance: Perform regular inspections and preventive maintenance on entrance systems to ensure optimal functionality and safety.
• Repair: Troubleshoot and repair malfunctioning systems, diagnosing issues and implementing effective solutions.
• Customer Support: Provide on-site technical support to customers, addressing inquiries and resolving issues promptly and professionally.
• Documentation: Maintain accurate records of service activities, including installation reports, maintenance schedules, and parts inventory.
• Collaboration: Work closely with other team members and departments to coordinate projects and ensure timely completion of services.
• Safety Compliance: Adhere to all safety guidelines and regulations while performing work duties.

Qualifications:

• Education: High school diploma or equivalent; technical degree or certification in a relevant field preferred.
• Experience: Minimum of 1-2 years of experience in a similar role, preferably in security systems or lifts/escalators related industry.

Interested parties kindly hit the "Apply" button, we will reach out to you if your profile is relevant. All other applicant details will be kept confidential and in view for future possible opportunities. Thank you.

Fam Search LLP (20C0334)

Ee Binyong (R1102581)

Key Responsibilities:

EV System Diagnosis and Repair: Perform diagnostics and troubleshooting of electric vehicle systems, including high-voltage components, battery management systems, power electronics, and charging systems.

Identify and rectify electrical and mechanical issues using specialized diagnostic tools and equipment.
Conduct repairs on electric drive units, battery packs, inverters, and other EV-specific components.

Vehicle Maintenance and Service: Perform routine maintenance and servicing on electric and hybrid vehicles, including brake system inspections, fluid checks, tire rotations, and filter replacements.

Conduct battery health assessments and maintenance procedures as per manufacturer guidelines.
Ensure all maintenance work is carried out in accordance with EV service procedures.

High-Voltage System Handling: Safely handle high-voltage components and systems, following established safety protocols and procedures.

Perform high-voltage system disconnections and reconnections for repairs and maintenance.
Use proper personal protective equipment (PPE) and safety precautions when working with high-voltage systems.

Software Updates and Calibration: Perform software updates, recalibrations, and programming of EV systems using manufacturer-approved tools and software.

Ensure all software updates are applied accurately and in compliance with specifications.

Documentation and Record Keeping: Maintain accurate and detailed records of repairs, diagnostics, parts used, and service performed.

Generate comprehensive reports on vehicle condition, repairs, and recommended maintenance.

Training and Professional Development:Stay updated with the latest advancements in electric vehicle technology and attend relevant training programs to enhance skills.

Participate in ongoing training provided by to stay current with EV system developments.

- Performs any other ad-hoc duties as assigned by the Supervisors.

Requirement:

• Minimum 2 years of relevant experience. Demonstrate experiences working with electric and hybrid vehicles, is preferable.
• ITE NTC 3/2, Nitec or equivalent; formal technical trained in automotive technology or EV is preferred.
• Certification as an Electric Vehicle Technician or equivalent, such as Electric/Hybrid Vehicle certification.
• Strong understanding of electrical and electronic systems, high-voltage safety protocols, and vehicle networks.
• Proficient in spoken & written English and Mandarin to better coordinate with Chinese speaking counterparts.
• Be resourceful and multi-tasking attitude.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both verbal and written.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong commitment to safety and adherence to established protocols.
• Flexibility to adapt to changing technologies and industry trends.
• Class 3 driving license in Singapore

Company Overview:

Quanta Integration and Solution Pte Ltd is a project based company working closed to with it’s partners who provided leading vehicle safety solution and telematics that specializes in providing cutting-edge technologies to enhance vehicle safety, efficiency, and connectivity. With a focus on innovation and customer satisfaction, Quanta Integration and Solutions is committed to delivering top-notch solutions to its clients.

Position Overview:

As a Technician (M&I) at Quanta Integration and Solutions, you will support the technical team by working on installation, maintenance, and troubleshooting of vehicle safety and telematics systems. Your role will involve hands-on technical work and assisting in ensuring smooth service delivery for our clients.

Responsibilities:

• Installation & Maintenance: Assist in installing, configuring, and maintaining vehicle safety and telematics equipment.
• Equipment Testing & Troubleshooting: Diagnose and resolve hardware and electronics issues, ensuring that all systems function effectively.
• Customer Updates: Provide updates to customers, addressing their inquiries and resolving system issues efficiently.
• Compliance & Safety: Ensure that all installations meet safety standards and comply with industry regulations.
• Reporting: Maintain accurate records of installations, maintenance, and keep the stakeholders with regards to the updates required.

Qualifications:

• Diploma/ITE Certificate or equivalent from a technical college in Electronics, Electrical Engineering, or a related field.
• Basic knowledge of vehicle safety solutions, telematics, and electronics systems.
• Hands-on experience in installing and troubleshooting electronics or automotive equipment is a plus.
• Ability to read and understand technical diagrams and manuals.
• Strong problem-solving skills and attention to detail.
• Good communication and teamwork abilities.
• Freshers are welcome to apply training will be provided.

Technician Responsibilities:

• Diagnose, troubleshoot and repair mobile devices;

• Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries;

• Able to interact positively with customers at the storefront and over the phone;

• Ability to multi-task between repairs and customer service;

• Other related duties as required;

• Maintain and use repair tools and equipment. Including software and in-store POS system to track repair tickets and inventory;

• Strategically plan the order of operations to ensure a successful repair;

• Provide estimates and quotes;

• Glass only replacement on Samsung and iPads;

• Microscopic Board work; component replacement Hand-solder SMT components,

• remove and replace thru-hole comp without board damage,

• solder wires and cables,

• Diagnosis, troubleshoot and repair mobile devices;

• identify assembly and documents issues;

• Repair logic board issues from water damage.

Requirements:

• Excellent knowledge of customer service best practice with previous experience;

• Ability to repair a variety of mobile devices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phone, and iPads.);

• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing;

• Knowledge of mobile devices including manufacturers, operating systems, and network service providers;

• Willing to work flexibly and with enthusiasm;

• Excellent organizational skills;

• Good attention to detail and ability to show initiative;

• Ability to demonstrate practical troubleshooting and problem analysis techniques;

• Ability to plan and prioritize your workload without supervision

Job Descriptions

• In-house servicing and repair of specialty coffee equipment
• On-site visit to clients' premises for servicing and repair
• Maintaining an inventory of machines and spare parts
• Responding to clients' queries on equipment troubleshooting & repairs
• De-Installation and Installation of coffee making equipment

Job Requirements

• Fresh Graduates with technical skills are welcome
• Electrical knowledge preferred
• Team player
• Able to lift heavy machines

Additional Employee Benefits

• Birthday Leave + Annual Leave (starting from 14 days)
• Sick Leave
• Family and Friends discount on food and beverage at PPP Coffee(Funan) and Chye Seng Huat Hardware (Lavender)

Job Description

• Industry/Organization Type: IT Business Solution Provider
• Position Title: Account Manager/Business Development Manager (IT Business Solutions)
• Working Location: Redhill (Nearest MRT)
• Working Hours: Monday – Friday, 9 am – 6 pm
• Salary Package: Up to $6,000
• Duration: Permanent

Key Responsibilities

• Implement and uphold consistent sales methodologies.
• Lead the sales cycle from initial contact to strategy development, proposal, presentation, and successful conclusion in IT & Digital services within a specified market segment.
• Meet sales targets by building a robust pipeline, establishing legitimate connections within the target market, delivering presentations to key decision-makers, executing pilot projects, and securing full-service production agreements.
• Set sales goals based on accurate forecasts.
• Oversee and cultivate major customer accounts, coordinating with account management supports as necessary.
• Handle all aspects of contractual negotiations including terms, duration, and pricing.
• Build and sustain relationships at the executive level, adapting to and communicating effectively about the prospective customers' organizational culture.
• Continuously engage with clients to establish and maintain strong relationships.
• Manage ongoing client relationships post-sale to ensure satisfaction, oversee subsequent work orders, and identify new opportunities based on evolving client needs.
• Collaborate with the Technical Solution Pre-sales and Delivery teams to create tailored quotations and proposals based on client specifications.
• Work closely with Operations/Delivery Teams and other relevant stakeholders to ensure seamless account management and service delivery.
• Ensure accurate and compliant production of sales documentation, adhering strictly to company policies.
• Conduct market and competitor analysis to develop strategic initiatives that achieve desired outcomes.
• Perform cold calling to secure meetings with prospective clients.
• Develop partnerships with vendors and suppliers to enhance business opportunities.
• Document and report on all customer inquiries monthly as required by the sales manager.

APPLY NOW!!!

• With at least 5 years of relevant experience and at least 2 years in supervisory/managerial role.
• Candidates with Business ERP, Enterprise Retail Solutions, Cloud Infrastructure and/or Security Solutions experience will be advantageous.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67555 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Only Singaporean needs to apply.

Works closely with the Service Delivery Manager (SDM) to ensure effective management of daily operations, oversee successful transitions and transformations, ensure compliance, drive continuous improvement and SLOs, and maintain clear communication with all stakeholders.

Job Scope:

Day-to-Day Operations Management:

Oversee and manage daily operations across Production, QA/Test, and Sandbox/Development environments. Ensure server health, network performance, and system administration tasks are completed efficiently. Handle incident and problem management, ensuring timely resolution and minimal disruption.

Transition and Transformation Execution:

Develop and implement plans for transitioning infrastructure components from development to production. Lead and execute transformation initiatives to enhance infrastructure services and align with best practices.

Compliance and Governance:

Ensure adherence to security policies, standards, and regulatory requirements.

Support and enhance compliance platforms for vulnerability management, log management, and overall governance.

Cloud Infrastructure Enablement:

Facilitate onboarding of new services and tenants into the compliance platform. Manage the Infrastructure Service Desk and Help Desk to address user support needs and queries.

Continuous Improvement and Optimization:

Drive continuous improvement efforts and operational excellence initiatives.

Monitor and optimize performance to meet SLAs and KPIs, ensuring efficient and effective service delivery.

Documentation and Reporting:

Maintain and update documentation for operational procedures, system configurations, and transition plans.

Generate and provide regular reports on operational performance, incidents, and compliance status.

Stakeholder Coordination:

Coordinate with Authority representatives, project teams, and vendors to ensure alignment and effective communication. Manage relationships with third-party vendors and contractors involved in infrastructure operations and transformation.

Skillset Requirements:

• AWS administration proficiency
• Cloud Infra Knowledge (AWS)
• Service Management Framework (ITIL/ITSM) Proficiency
• Communication and Stakeholders Management Experiences
• Risk and Change Management Proficiency
• IM8 Policies proficiency
• Min 2 Years Exp

Product/Project Delivery

• Identify existing and potential Business stakeholders and ensures Business Mobilization on projects impacting his/her product
• Contribute to the scoping exercise by collecting requirements, proposing best on market / technology trends and assessing impacts on his/her product and roadmap.
• Challenge requirements to make sure the validated priorities will maximize the value of the product
• Drives/Contributes to the definition and scoring of value case with the expected benefits (+ KPI & key success factors) for projects impacting her/his product, ensure the business validation
• Collaborate with necessary Subject Matter Experts and stakeholders (Platform Managers, Product Managers, Architects, Change Lead, QC Lead, Designers, Data Scientists …) to provide ranged estimate, assess feasibility - timeline - complexity - level of confidence - risk - resource needs for the identified scenarios
• Lead Use case definition and solution scenario definition and selection
• Define the best project setup for her/his product team (resource needs)
• Contribute to retrospectives and demos on her/his product
• Contribute to the change management on her/his product deployment to Production, including handover to operations and support team
• Accountable for product documentation creation and maintenance

Academic Background

Bachelor’s degree in computer engineering and/or business school or equivalent.

Professional Experience

• 8+ years working in IT environment
• Experience in agile environment
• Experience in User Experience approaches
• Experience in workshop animation (design sprints, design thinking, creative problem solving)

Technical Skills

• Strong Business Analysis Skills
• Strong Negotiation & Communication Skills
• Tech-savvy: Curious and interested about Digital and Information Technologies
• Knowledgeable about technologies: Web/Java-J2EE, Oracle/Postgre etc

EA License Number : 11C4879

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

IT Project Director

Job Description & Requirements

Our esteem client is looking for a IT Project Director

The IT Project Director must be trained and certified.

He/ She must be able to deliver IT Enterprise Projects. The incumbent must be good in managing Security Access Control Projects involving physical security and information security). The ability to provide professional consultation to stakeholders and clients is required.

Responsibilities:

• Involved in managing large scale Projects in Security Access Control (physical security and information security)
• Demonstrated large scale IT Project Mapping, Design, Planning and Implementation.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Highly responsible in driving the Security Access Projects and managing large complex Projects.

Requirements:

• Strong in handling Security Access Control (Infrastructure, Hardware, Software)
• Good in handling Security Access Control in both Physical Security and Information Security.
• Strong knowledge of Security Access Regulations and Policies.
• Demonstrated large complex Project Management pertaining to Security Access Control experience.
• Knowledge of Security Access Policy and Regulations.
• Good in handling Projects Scheduling, Budgeting, Delivery and Management.
• Experience in handling large complex Project Management experience.
• Demonstrated Service Delivery Management and Project Management Life Cycle.
• Demonstrated experience in handling Project Waterfall Methodology
• Min. 12 years of IT Project Management (Security Access Control System) experience.
• Possess CITPM or PMP certification (a MUST)
• Demonstrated capability to drive the Security Access Control System (Infrastructure, Software, Policies & Regulations) Projects.
• Demonstrated large Team Management experience (20-30 Members)
• Strong Stakeholders/ Client Management experience.
• Possess knowledge of Waterfall Methodology.
• Possess strong Commercial Project Management experience.
• Good Degree in Computer Science/Computer Engineering.

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Title: End User Ops

Perm

Responsibilities:

• Provide DevOps-level support for MobileIron, Intune, Remote Access, and other end-user platforms.
• Support Windows 11/Intune environments with 3-5 years of experience.
• Manage incidents, outages, and problem resolution for critical services.
• Collaborate with Tier 1 and Tier 2 Service Desks, vendors, and engineering teams for escalated issues.
• Oversee access management, compliance, and governance for service platforms.
• Coordinate disaster recovery events and service improvement plans.
• Troubleshoot and resolve Intune-related issues, including device compliance and connectivity.
• Perform patching, autopilot updates, and driver/firmware servicing.
• Support over 150,000 mobile endpoints and drive transitions to future platforms.

Requirements:

• 3- 5 years Strong experience with Microsoft Intune, mobile device management, and troubleshooting.
• Knowledge of Windows, iOS, and Android operating systems.
• Proficiency in PowerShell scripting and Intune Graph API is a plus.
• Excellent communication, collaboration, and problem-solving skills.
• ITIL/DevOps experience and relevant certifications are advantageous.

(EA:20C0196)

R22108971

The Service Manager is responsible for enhancing the customer experience for VVIP clients by fostering strong service relationships and acting as the single point of contact for escalated operational issues.

Key responsibilities include overseeing day-to-day fault management for critical incidents, providing regular updates, and ensuring timely resolutions.

The Service Manager will manage the planned maintenance cycle for critical customer services and ensure service performance aligns with contractual agreements.

The Service Manager will conduct monthly network performance reviews, which involve discussing previous meeting minutes, presenting network availability reports, and developing improvement plans for prolonged outages and recurring issues.

The role requires a proactive approach to managing service levels and continuous improvement in service delivery.

• To achieve a high standard of customer service and retaining the customer-base with a stabilized customer network.
• To achieve a “Good and Excellent” survey score for the customer survey via CE customer survey and CSat customer survey.
• Conduct the network performance review with customer(s) monthly and to ensure that the performance of services to customer as agreed in the contract meet the service level agreement.
• Improvements in the service availability (%) and reduction in fault tickets through implementation of service improvement plans; and improvement in subsequent survey score.
• Overseeing the entire planned maintenance cycle for customer’s critical services by coordinate approval for maintenance work and notification

Skills for Success:

• Bachelor’s degree in information technology, Telecommunications, Business Management, or a related field.
• Relevant certifications in service management (e.g., ITIL) are a plus.
• Minimum of 5 years of experience in service management, customer service, or account management, preferably in a telecommunications or IT environment.
• Strong understanding of network management, fault management processes, and service level agreements (SLAs).
• Familiarity with network performance monitoring tools and reporting metrics.

Position

As an experienced IT Project Management Officer, you will be in charge of the PMO activities for IT Production Services, and will be part of the Project management services team.

The PMO is responsible for assisting and supporting the senior management of the department in their day to day activities. This primarily involves the follow up and drive transverse activities, sourcing and reporting (among others). He/She works closely with senior managers of the entity and interacts frequently with other stakeholders based in Singapore and other regions where required.

The position requires autonomy and reliability in performing duties while maintaining close communication and relationship with all of the department teams and partners.

Main responsibilities

• Reporting and Quality AssurancePropose and produce monthly dashboards for department activities and projects (Risk, Quality KPI, Alert, Planning, Budget)
  Build and implement a quality assurance framework to support ISAP transversal projects.
  Setup an adhoc governance for each and every topic/project to ensure a good coordination and follow-up with the main stakeholders
  Continuously evaluating projects to ensure they are meeting the bank standards, adhering to budgets, and meeting deadlines
  
• GovernanceProvide support to the management during governance meeting
  Backup Head of Department on Business Continuity Plan exercices (BCP), crisis management, permanent control governance, administrative activities etc.
  
• Coordination with other groupsCollaborating with other department Heads to define, prioritize the projects
  Provide support on HR matters, ensuring hiring and onboarding are carried out smoothly
  Coordinate with Admin department for booking travel, supplies and office materials
  
• Change, collaboration and processTake the lead to ensure the department alignment with the comapny's compliance, security rules and controls
  Collaborating with other department leaders to define, prioritize, and develop projects
  Facilitate project managers group sharing best practices and lessons learned across the department
  Initiate processes for transverse activities such as new joiner onboarding, compliance monitoring, etc.
  

Qualifications and Profile

Functional

• Working in Banking environment and / or international organization will be an advantage
• Good understanding of an IT organisation and ecosystem
• Experienced in PMO activities or in a project management role (minimum of 5 years)

Technical

• Highly proficient with MS Powerpoint , MS Excel (pivot table), MS Project
• Capablility to producie high quality PowerPoints Dcouments in terms of design and content
• Advanced Excel (VBA) and Power Point proficiency. 3+ years of practical experience of using Excel for building and maintaining data models
• Excellent English oral and written communication skills with the ability to interface with various levels of stakeholders
• Speaking French is an advantage

Other professional skills and mindset

• Bright, outgoing personality with a positive outlook and strong team-working
• Strong leadership skills
• Be creative and proactive is a plus
• Strong attention to details and technicalities.Highly analytical mind and energetic character
• Outstanding presentation and communication skills
• Ability to easily communicate with multi-cultural team members
• Strong organizational skills
• Strong ability to analyze and summarize
• Self-sufficient and pro-active in sourcing information
• Strong sense of confidentiality
• Certification on Project Management (Prince 2 or PMP) or knowledge in Agile methodolgy would be a plus.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

• Oversee the in-house IT flow, ensuring high levels of staff satisfaction through timely and effective support
• Assist with helpdesk support tasks
• Coordinate, plan, and oversee IT-related activities and service delivery to ensure seamless operation and alignment with organizational goals.
• Ensure effective project and change management to deliver solutions that meet technical, functional, performance, and business requirements.
• Collaborate with internal teams and vendors to propose comprehensive technical solutions and key performance indicators (KPIs), ensuring vendors meet contractual obligations for successful project delivery.
• Maintain compliance with established enterprise technology practices and project management standards, ensuring quality and consistency.
• Track key project milestones and adjust project plans and resources as necessary to meet team objectives and deadlines.
• Oversee IT assets, inventory, and documentation to ensure accurate records and efficient operations.
• Facilitate communication across all enterprise areas that affect project scope, budget, risks, and resources, promoting transparency and coordination.
• Manage IT procurement processes, including obtaining quotations, entering procurement details into systems, and ensuring efficient procurement workflows.
• Prepare, consolidate, and review reports and documentation to support project tracking, decision-making, and continuous improvement.
• Perform additional tasks as assigned by management to support overall IT and project operations.


Requirements
• Bachelor’s degree in computer science or IT
• Minimum 8 years of working experiences in IT service delivery or related
• Experience with Microsoft products
• Demonstrated knowledge in Networking, System Administration, cloud-based infrastructure and Cyber Security is a plus
• Knowledge in IT auditing is an advantage
• Team player who can work independently and work well under pressure
• Resourceful, self-motivated, proactive, organized and adaptable to fast changes
• Good communication skills and able to prioritize tasks effectively

Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. Headquartered in London with over 1,400 staff, Argus is an independent media organisation with 30 offices in the world’s principal commodity trading hubs.

Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy. Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.

Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women’s network. Our core values are Excellence, Integrity, Partnership and Inclusivity.

What will you be doing?

We have an exciting opportunity for a friendly, enthusiastic problem-solver who loves to help people to join our team in our growing Singapore office. Reporting to the Head of IT, you will be the first point of contact for all IT Helpdesk enquiries by resolving first and second-level issues. You will be responsible for effectively and efficiently managing the enquiries to resolution. No two days will ever be the same as you provide exceptional service to all internal stakeholders across Asia. Your responsibilities will include, but are not limited to:

• Acting as the main point of contact for all internal IT questions – providing support to all employees and troubleshooting any issues with their IT systems.
• Completing hardware and software setup and delivery for employees – including equipment for new starters, providing tech support for meeting rooms and assisting with connection to the platform.
• Working with the Asia IT team to identify and deliver solutions and projects that enhance the IT experience for all employees.
• Diagnosing and resolving issues.
• Following standard Service Desk procedures.
• Identifying and escalating situations requiring urgent attention.
• Staying up to date with system information, changes, and updates.
• Support multiple platforms, including desktops, laptops, mobile devices, and VC equipment.
• Support virtual Windows servers, which include design, deployment, and maintenance.
• Support infrastructure according to best practices, including routers, switches, WIFI controllers and firewalls.

You don’t need to know all the answers right now. The team will support you while you help the team and end users.

What we’re looking for in you

We are looking for those who have an enthusiastic can-do attitude.

You will thrive in a small team environment and additionally demonstrate the following:

• At least a Diploma holder in IT Computer studies field.
• The willingness and ability to be “on call” per regional instruction.
• At least 2 years of experience with Support Analyst, or related field, Windows Systems Administration, including deploying and managing servers in a multi-site domain environment.
• Good experience in supporting production applications hosted on Amazon Web Services, Azure
• Ability to communicate across all levels of an organisation
• Takes ownership of your work and follows problems through to resolution
• Excellent time management skills

Preferred Qualifications (Bonus to have)

• Experience supporting Microsoft Endpoint Manager.
• Experience supporting AWS workspace, Microsoft Endpoint Manager.
• Experience supporting Teams VC.
• Experience supporting Juniper Security Appliance.
• Experience supporting Juniper/Meraki AP/Switches.

What’s in it for you

• Work within a highly motivated team at an industry-leading and rapidly growing global company.
• Competitive salary and company bonus scheme.
• A modern office environment designed to foster productivity, creativity, and teamwork.
• Excellent location at Raffles Place in central Singapore – close to public transport and amenities.
• Hybrid working model - Work from Home options available.
• Comprehensive benefits package including medical (GP and specialist), dental and hospitalisation.
• 20 vacation days your first year, up to a maximum of 25 days.
• Extensive internal and external training.
• Employee Welfare & Employee Assistance Programme.

Hours

Monday through Friday, 10.00 a.m. to 7.00 p.m. and 11.00 a.m. to 8.00 p.m. (Shift)

Earlier or later hours, or weekend hours, may be expected on occasion.

We're not engaging any recruitment agencies for this role, so if you're interested, please apply directly.

Position

As an experienced IT Project Management Officer, you will be in charge of the PMO activities for IT Production Services, and will be part of the Project management services team.

The PMO is responsible for assisting and supporting the senior management of the department in their day to day activities. This primarily involves the follow up and drive transverse activities, sourcing and reporting (among others). He/She works closely with senior managers of the entity and interacts frequently with other stakeholders based in Singapore and other regions where required.

The position requires autonomy and reliability in performing duties while maintaining close communication and relationship with all of the department teams and partners.

Main responsibilities

• Reporting and Quality Assurance

Propose and produce monthly dashboards for department activities and projects (Risk, Quality KPI, Alert, Planning, Budget)
Build and implement a quality assurance framework to support ISAP transversal projects.
Setup an adhoc governance for each and every topic/project to ensure a good coordination and follow-up with the main stakeholders
Continuously evaluating projects to ensure they are meeting the bank standards, adhering to budgets, and meeting deadlines

• Governance

Provide support to the management during governance meeting
Backup Head of Department on Business Continuity Plan exercices (BCP), crisis management, permanent control governance, administrative activities etc.

• Coordination with other groups

Collaborating with other department Heads to define, prioritize the projects
Provide support on HR matters, ensuring hiring and onboarding are carried out smoothly
Coordinate with Admin department for booking travel, supplies and office materials

• Change, collaboration and process

Take the lead to ensure the department alignment with the company's compliance, security rules and controls
Collaborating with other department leaders to define, prioritize, and develop projects
Facilitate project managers group sharing best practices and lessons learned across the department
Initiate processes for transverse activities such as new joiner onboarding, compliance monitoring, etc.

Qualifications and Profile

Functional

• Working in Banking environment and / or international organization will be an advantage
• Good understanding of an IT organisation and ecosystem
• Experienced in PMO activities or in a project management role (minimum of 5 years)

Technical

• Highly proficient with MS Powerpoint , MS Excel (pivot table), MS Project
• Capablility to producie high quality PowerPoints Dcouments in terms of design and content
• Advanced Excel (VBA) and Power Point proficiency. 3+ years of practical experience of using Excel for building and maintaining data models
• Excellent English oral and written communication skills with the ability to interface with various levels of stakeholders
• Speaking French is an advantage

Other professional skills and mindset

• Bright, outgoing personality with a positive outlook and strong team-working
• Strong leadership skills
• Be creative and proactive is a plus
• Strong attention to details and technicalities.Highly analytical mind and energetic character
• Outstanding presentation and communication skills
• Ability to easily communicate with multi-cultural team members
• Strong organizational skills
• Strong ability to analyze and summarize
• Self-sufficient and pro-active in sourcing information
• Strong sense of confidentiality
• Certification on Project Management (Prince 2 or PMP) or knowledge in Agile methodolgy would be a plus.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307