At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

About the role

As a Building Maintenance Technician at Knight Frank Strata Management business unit, you will play a crucial role in ensuring the smooth operation and maintenance of our buildings and estates. Reporting to the Site Head, you will perform a variety of technical tasks such as hands-on repairs, routine safety checks and preventive maintenance, to keep the facilities at optimal condition. We are seeking a proactive team player with relevant experience in building maintenance.

What you will be doing:

• Hands-On Repairs: Perform a variety of general building repairs, including but not limited to electrical, plumbing, and painting. Read and interpret technical diagrams, including electrical and plumbing drawings and site plans.
• Daily Safety Checks: Conduct routine checks for electrical safety hazards, water ponding, and collaborate with security personnel to maintain site safety.
• Preventive and Ad-Hoc Maintenance: Assist in executing both scheduled and on-demand maintenance tasks to keep facilities in optimal condition.
• Monitoring M&E Systems: Maintain accurate records of Mechanical & Electrical (M&E) readings and monitor the performance of systems and equipment.
• Supervision of Contractors: Assist in overseeing maintenance and servicing work conducted by external contractors, reporting any irregularities or concerns to the site manager.

What we’re looking for someone who’s:

• At least 1 year relevant working experience in building maintenance.
• Good knowledge of building, mechanical & electrical systems.
• Able to communicate and interact with people and a good team player.
• Minimum NITEC in Building Services / Mechanical / Electrical Engineering or equivalent.

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.
• The chance to work with a global leader in property and facilities management.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

· Carrying out diagnostic for van and lorry

· Carrying out mechanical repair for van and lorry

· Carrying out electronic repair for van and lorry

· Carry out engine overhaul and chassis repair

· Able to repair air condition

· Conduct preventive maintenance for vehicle

· Ensure that all work order is carried out accordance to the schedule

· In Charge of Vehicle movement and parking

REQUIREMENT

· Min. 5-year relevant workshop experience dealing with commercial vehicle

· Familiar with light to medium size van & lorry and the servicing of major brand such as Toyota, Nissan, Mitsubishi, Isuzu and Hino

· Familiar with both Petrol and Diesel engine

· Possess positive learning attitude & a good team player

· Good interpersonal and communication skill

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

• Inspecting, analyzing, and troubleshooting systems and equipment.
• Reading repair manuals and liaising with other professionals.
• Running tests and interpreting results to make effective recommendations.
• Writing up reports, safety regulations, and preventative maintenance plans.
• Sourcing replacement parts.
• Negotiating with suppliers and clients.
• Repairing or replacing faulty equipment.
• Fabricating any components required.
• Providing time and material cost estimates before starting a job.
• Keeping abreast of advancements in your field and attending workshops as required.

This position reports to the Lease & Property Management Manager. As a Technician, you will support the Property Officer and Senior Technician in managing the technical aspects of property maintenance for designated properties within the Group. Your role will be vital in ensuring all systems and equipment operate efficiently, creating a safe and functional environment for residents, tenants, and staff. You will complete tasks assigned by the Manager, Property Officer, or Senior Technician within set deadlines and provide timely reports on job status and defects.

Main Responsibilities

Maintenance and Repairs

• Coordinate and perform maintenance and repair tasks for property systems, including HVAC, plumbing, and electrical systems.
• Promptly troubleshoot and rectify defects.
• Conduct regular inspections to proactively identify and address potential issues.
• Respond quickly to tenant feedback and manage necessary rectification work between tenants and contractors.
• Schedule and supervise preventive maintenance and servicing.
• Monitor contractor performance to ensure compliance with the scope of work and budget.
• Suggest improvements for building enhancements, cost savings, and productivity.
• Oversee that all contractor jobs (e.g., repairs, installations, maintenance) are performed safely and orderly.

Projects

• Assist the Manager, Property Officer, or Senior Technician with addition and alteration (A&A) works.
• Prepare project schedules, guidelines, and cost estimates.
• Attend project meetings as needed.
• Complete any other assigned tasks.

Property Acquisition

• Support the Property Acquisition Department in assessing the condition of new or shortlisted properties.
• Coordinate site inspections with consultants and contractors.
• Report findings to the Director of Asset Management.

Team Leadership

• Collaborate with various departments to coordinate maintenance efforts and prioritize tasks based on urgency and significance.

Emergency Response

• Serve as the main contact for emergencies, responding swiftly to issues to minimize downtime.
• Work with the Property Officer to create and implement effective response plans for technical challenges.
• Provide support to other subsidiaries within the organization as needed.

Equipment Management

• Ensure the procurement of tools, equipment, spare parts, and paints necessary for maintenance tasks.
• Develop relationships with suppliers for quality materials and negotiate favorable terms.

Regulatory and Internal Compliance

• Review and uphold standard operating procedures (SOPs), including a thorough Request-For-Quotation (RFQ) process, and make recommendations as necessary.
• Track quotations and service reports from contractors.
• Stay updated on building codes, regulations, and industry best practices to ensure compliance.
• Implement safety procedures to protect the well-being of occupants and maintain a secure environment.
• Assist in the timely renewal of preventive maintenance contracts.
• Aid in budget planning for property maintenance and repairs.
• Monitor spending and seek cost-effective solutions without sacrificing quality.

Job Requirements

• Minimum O Level or NITEC in a relevant engineering field or technical certification in HVAC, plumbing, or electrical work preferred.
• First Aid/CERT certification is a plus.
• At least 2 years of experience in large commercial shopping centers, hotels, serviced apartments, or residential properties.
• Strong technical aptitude and problem-solving skills.
• Willingness to work rotating shifts, including weekends and public holidays.
• Effective communication skills and a pleasant demeanor.
• Focused on tenant and team collaboration.
• Ability to remain calm and efficient under pressure and during emergencies.

Cultivar Asia Pte Ltd

EA License Number: 19C9782

EA Personnel Number: R2199602

Technician Responsibilities:

• Diagnose, troubleshoot and repair mobile devices;

• Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries;

• Able to interact positively with customers at the storefront and over the phone;

• Ability to multi-task between repairs and customer service;

• Other related duties as required;

• Maintain and use repair tools and equipment. Including software and in-store POS system to track repair tickets and inventory;

• Strategically plan the order of operations to ensure a successful repair;

• Provide estimates and quotes;

• Glass only replacement on Samsung and iPads;

• Microscopic Board work; component replacement Hand-solder SMT components,

• remove and replace thru-hole comp without board damage,

• solder wires and cables,

• Diagnosis, troubleshoot and repair mobile devices;

• identify assembly and documents issues;

• Repair logic board issues from water damage.

Requirements:

• Excellent knowledge of customer service best practice with previous experience;

• Ability to repair a variety of mobile devices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phone, and iPads.);

• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing;

• Knowledge of mobile devices including manufacturers, operating systems, and network service providers;

• Willing to work flexibly and with enthusiasm;

• Excellent organizational skills;

• Good attention to detail and ability to show initiative;

• Ability to demonstrate practical troubleshooting and problem analysis techniques;

• Ability to plan and prioritize your workload without supervision

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an Information Security Engineer (Thales) to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Hands-on experience in PKI and key management practices.
• Proficient in networking and network security concepts.
• Possess strong expertise in cryptographic principles, hardware security modules (HSMs), and key management systems.
• Skilled in configuring and operating Thales SafeNet HSMs.
• Experienced in integrating cryptographic libraries and HSMs with applications.
• Familiar with information security architecture, including firewalls, monitoring tools, encryption, web proxies, etc.
• Experienced in designing and implementing enterprise key management solutions.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ experience in IT network support and database administration.
• Knowledgeable in programming languages such as C/C++, Java, or .NET.
• Certified CCNA or CCSA is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Responsibilities & Duties

• Screen candidates by reviewing resumes
• Coordinate & follow-up the overall interview, selection, and closing process
• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations
• support the operation of the Technical Training department by assisting with administrative tasks, coordinating

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Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

• Engage in the installation, repair and maintenance of various technology-based equipment.
• Conduct regular checks and troubleshooting to ensure the technical equipment operates at its optimal performance.
• Provide on-site assistance with hardware and software use and address and resolve technical issues faced by clients or customers.
• Carry out diagnostic tests and analyses to identify the roots of technical issues.
• Liaise with team members and communicate with stakeholders in layman's terms to assess needs and system requirements.
• Record and document instances of hardware failure, repair, installation and removal.
• Stay up to date with technical developments and advancements in allied fields.

Requirements

• working hours : 7:30am - 5:15pm (5.5 days)
• Nitec in Mechanical/Mechatronics

• Benefits:
• 5-day work week.
• Birthday Leave, Celebration Leave 2 days.
• Duty Meals Allowance.
• Medical Benefits.
• Dental and Flexible Benefits.
• AWS and Variable Bonuses.
• F&B and Room Discounts.
• Referral Fee.
• Career Progression.
• Yearly Increment.
• Long Service Award.
• Birthday and Festive Celebrations.
• PRIMARY OBJECTIVES
• To be responsible for performing preventive / breakdown maintenance on all M&E services and building work.
• To specialise in one or two areas including, plumbing, masonry, electrical, mechanical, air conditioning, carpentry or other areas of maintenance work.
• MAIN DUTIES AND RESPONSIBILITIES
• To carry out preventive / breakdown maintenance on all plumbing and sanitary systems of the Hotel.
• To operate and carry out preventive / breakdown maintenance on all mechanical equipment such as air conditioning system, freezer, refrigerators, pumps, coolers, ice-makers and other refrigeration equipment.
• To carry out painting, polishing and varnishing works at the Hotel.
• To operate and carry out preventive maintenance and repairs of all electrical installations and equipment such as generator, fire protection system lighting and power, etc. at the hotel.
• To assist in energy conservation programme and participate in fire-fighting and safety exercise.
• To construct and repair furniture such as cabinet, cupboard, table, chairs, doors and props.
• Any other suitable task as and when assigned by Engineering Manager.

• Maintain and support in-house hardware, software licenses, servers, and network.
• Maintain and troubleshoot networking equipment such as switches, routers, intranet/internet, and firewalls.
• Maintain and troubleshoot problems related to company servers and in-house systems promptly.
• Monitor, investigate, rectify, and update computer virus issues.
• Monitor vehicle tracker system
• Monitor Inventory Tracker System
• Perform daily routine tasks and system operations for LAN/WAN, hardware, and CCTV.
• Provide regular maintenance and housekeeping for servers.
• Diagnose and resolve user problems on desktops, laptops, mobile devices, and IT-related equipment.
• Ensure IT systems and facility operations comply with organizational policies and safety standards.

Technician Responsibilities:

• Diagnose, troubleshoot and repair mobile devices;

• Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries;

• Able to interact positively with customers at the storefront and over the phone;

• Ability to multi-task between repairs and customer service;

• Other related duties as required;

• Maintain and use repair tools and equipment. Including software and in-store POS system to track repair tickets and inventory;

• Strategically plan the order of operations to ensure a successful repair;

• Provide estimates and quotes;

• Glass only replacement on Samsung and iPads;

• Microscopic Board work; component replacement Hand-solder SMT components,

• remove and replace thru-hole comp without board damage,

• solder wires and cables,

• Diagnosis, troubleshoot and repair mobile devices;

• identify assembly and documents issues;

• Repair logic board issues from water damage.

Requirements:

• Excellent knowledge of customer service best practice with previous experience;

• Ability to repair a variety of mobile devices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phone, and iPads.);

• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing;

• Knowledge of mobile devices including manufacturers, operating systems, and network service providers;

• Willing to work flexibly and with enthusiasm;

• Excellent organizational skills;

• Good attention to detail and ability to show initiative;

• Ability to demonstrate practical troubleshooting and problem analysis techniques;

• Ability to plan and prioritize your workload without supervision

Carry out preventive maintenance and inspection on machinery and equipment

Install, service, troubleshoot and repair hydraulic and pneumatic systems

Install, service, troubleshoot, repair and overhaul machine tools, pumps, valves, generator, compressors and conveyor systems

Fabricate and re-condition machine parts using basic hand-tools, power hand-tools and drilling machines

Rectify electrical faults of machinery

Conduct quality assurance functions on products and systems

Perform fault diagnosis and maintenance of instrumentation and control equipment

Job Requirements

NTC-2 Certificate / Technical Diploma / NITEC / Higher NITEC in Electrical Engineering / Mechanical Engineering / Building Services or its equivalent

At least five (5) years of working experience in maintaining mechanical and electrical equipment and/or building services

Pro-active, independent, able to work with minimal supervision and perform under pressure

Good team worker with service-orientated mindset

Working hours : 5.5 days

Permanent / Full-time Position

Key Responsibilities:

- Installation, configuration, testing and commission for CCTV System

- Design and implementation of large-scale analogy and IP CCTV network

- Server management, configuration of CCTV application software, Wireless CCTV system and remote access for client monitoring and controlling of the system by control station

- Integration of CCTV system with access control and BMS : Installation ,configuration, testing and commissioning for access control, Intercom, alarm system

- Maintenance, installation, onsite fault analysis and replacement of a wide variety of equipment such as:

• Intrusion Alarm systems – Bosch, Craddx & NetWorX
• Access control systems – In-house product, Pacom, Lenel, Bosch
• CCTV systems – Lenel, Axis, Bosch, Panasonic, Pelco, FLIR

- Installation, testing and commissioning of CCTV Systems, Intrusion Detection System, Door Access System, Turnstile, Flap Barrier, Mantrap Capsule and Road Barrier System

- Configuration of IP

Qualifications:

- Min. Secondary Education/ Diploma/ WSQ Cert

- Min. 5 years working experience

• Perform Corrective and Preventive Maintenance of wafer fab manufacturing equipment.
• Support the running of production in the module and ensure the readiness for production
• Maintain 6S practices in the Fab and maintenance support areas
• Participate and follow up on continuous improvement projects
• Provide clear and accurate pass down of line issues and documentation

Requirement

• Candidate must possess at least Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.
• No work experience required.
• Preferably Entry Level specialized in Engineering - Mechanical/Automotive or equivalent.
• Work overtime during weekends and public holidays
• Working in cleanroom

Stellar M (PPP Coffee Group) is looking for technicians to be part of its equipment servicing team in Singapore.

In this role, you will be responsible for the servicing and repairing of both in-house and external client ‘s coffee equipments.

Job Descriptions

• In-house servicing and repair of specialty coffee equipment
• On-site visit to clients' premises for servicing and repair
• Maintaining an inventory of machines and spare parts
• Responding to clients' queries on equipment troubleshooting & repairs
• De-Installation and Installation of coffee making equipment

Job Requirements

• Fresh Graduates with technical skills are welcome
• Electrical knowledge preferred
• Team player
• Able to lift heavy machines

Additional Employee Benefits

• Birthday Leave + Annual Leave (starting from 14 days)
• Sick Leave
• Family and Friends discount on food and beverage at PPP Coffee(Funan) and Chye Seng Huat Hardware (Lavender)

• Conduct routine maintenance work (replacing fluids,lubricating parts etc.) aiming to vehicle functionality and longevity and repair work and report to workshop foreman for necessary technical assistance
• Inspect vehicle computer and electronic systems to repair, maintain and upgrade
• Inspect vehicle engine and mechanical/electrical components to diagnose issues accurately.
• Repair or replace broken or dysfunctional parts and fix issues (e.g. leaks)
• Has Experience in Automotive repairing, repair tyres,engine tune-ups, oil changes, gearbox repair, air-con & system diagnosis
• Any other ad-hoc duties as assigned

Jobs Requirements

• A minimum of 5 years’ experience in a similar role.
• Basic computer skills.
• Able to work independently and with a good working attitude
• Experienced/Responsible/Diligence.
• Strong team spirit.
• Able to work any shift
• Able to work on weekends and public holiday
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Responsibilities:

• Provide technical support in process engineering to facilitate production operations.
• Advice, support and carry out machine acceptance tests, qualification, and validation of production processes and equipment.
• Lead or participate in the investigation, troubleshooting, and root cause analysis for various production events and equipment failures; ensure that all relevant CAPAs are completed timely.
• Ensure adequate preventive & predictive maintenance to reduce equipment failures while maintaining quality and productivity; ensure adequate spare part inventory to meet the critical maintenance requirement.
• Work with and supervise vendors/contractors to ensure installation, repairs, or maintenance works are carried out timely and with minimal disruption to operations.
• Ensure compliance with GMP, regulatory requirements, ISO standards, EHS standards, and other relevant policies/standards.
• Ensure workplace safety and be responsible for notifying Management in a timely manner of EHS/GMP deficiencies.
• Support plant automation, Industry 4.0, and digital manufacturing initiatives.
• Any other duties and responsibilities as assigned by the Manager.

Requirements:

• Tertiary education in Electrical/Mechanical Engineering
• Minimum 3 years of related experience as a manufacturing process engineer in a Cosmetic, Food, or Pharmaceutical Manufacturing environment
• Well versed in GMP
• Good experience in automation and Industry 4.0 plant will be useful for work.
• Good communication and interpersonal skills
• Systematic and able to work under pressure
• Excellent analytical and good engineering problem-solving skills, workload resource planning, and prioritization skills
• An independent self-starter and a strong team player

JOB OVERVIEW

The Calibration Lab Technician is responsible for performing calibration and maintenance of electrical measuring instruments in compliance with industry standards and customer requirements. This role ensures accuracy, reliability, and traceability of equipment used in industrial and scientific applications.

KEY RESPONSIBILITIES

• Perform calibration of electrical equipment and instruments, including multimeters, clamp meters, oscilloscopes, hypot tester, power meters, and other electrical test devices in laboratory or client site as required.
• Ensure all calibrations are conducted in compliance with ISO/IEC 17025 standards.
• Conduct routine testing and quality checks on lab equipment.
• Prepare detailed calibration certificates and reports in compliance with ISO/IEC 17025 standards.
• Maintain accurate calibration records and ensure traceability to national or international standards.
• Ensure proper maintenance and cleanliness of calibration equipment and the lab environment.
• Troubleshoot, repair and adjust instruments as necessary to meet calibration specifications.
• Follow safety protocols and maintain compliance with all relevant quality management systems.
• Stay updated on industry standards and methodologies related to calibration.
• Work collaboratively with engineers and other team members to meet customer requirements.

PREFERRED SKILLS

• Proficiency in handling precision measuring instruments.
• Knowledge of calibration software and tools is an advantage.
• Strong attention to detail and problem-solving abilities.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.

Role :

Perform engineering duties in equipment installation, testing and after sales service.

Responsibilities:

· Carry out on site equipment installation, testing and commissioning

· Perform maintenance, trouble shoot and repair of environmental machinery and system

· Work in accordance with project scope and schedule

· Any other duties as assigned

Job Requirements:

· Candidate must possess at least ITE certificate (Nitec) / Diploma in mechanical or electrical fields / alternatively, candidates who possess relevant qualifications and experience in machine trouble shooting and repairing

· Knowledge in machine assembly, pneumatic, electrical, control panel wiring and assembly is an advantage

· To be involved in machine installation and commissioning

· Minimum 3 years of working experience

· Possess valid Class 3 driving license is an advantage

· Able to work independently and self-motivated

· Able to work well as a member of a team

· Good interpersonal and communications skill

Working location: Tai Seng

Remuneration packages commensurate with qualifications and relevant working experience.

Interested candidates are invited to email your detailed resume indicating expected remuneration, date of availability, together with a photo to [email protected]

Stellar M (PPP Coffee Group) is looking for technicians to be part of its equipment servicing team in Singapore.

In this role, you will be responsible for the servicing and repairing of both in-house and external client ‘s coffee equipments.

Job Descriptions

• In-house servicing and repair of specialty coffee equipment
• On-site visit to clients' premises for servicing and repair
• Maintaining an inventory of machines and spare parts
• Responding to clients' queries on equipment troubleshooting & repairs
• De-Installation and Installation of coffee making equipment

Job Requirements

• Fresh Graduates with technical skills are welcome
• Electrical knowledge preferred
• Team player
• Able to lift heavy machines

Additional Employee Benefits

• Birthday Leave + Annual Leave (starting from 14 days)
• Sick Leave
• Family and Friends discount on food and beverage at PPP Coffee(Funan) and Chye Seng Huat Hardware (Lavender)

• Setting up and installing new printers, copiers, scanners, and copier management software.

• Providing routine service and maintenance to copiers, scanners, printers, and fax machines.

• Troubleshooting and repairing malfunctioning cartridges, printers, and copiers.

• Writing diagnostic reports and training manuals.

• Providing demonstrations and customer training.

• Managing orders and stock of new equipment, parts, and materials.

• Providing excellent customer support and service.

• Managing schedules and customer emergencies.

• Keeping abreast of the latest technologies and practices in the industry.

The IT Support Officer will ensure the integrity and stability of in-house ICT systems that support key organisational functions across the client business. This will be achieved through supporting, maintaining and optimising ICT software and hardware, desktop and printing, and local and enterprise applications and associated operating systems as required.

Reporting to the Regional IT Manager, the IT Support Officer will provide 1st and 2nd level frontline support and services for the client business – also expanding to Navitas’ group ICT operations and will be proactively involved in the support of the client’s LAN, hardware, server and client operating systems and applications.

This position is an IT Support Officer within the Navitas Global IT Team based at Curtin Singapore. This position will primarily be based at the specified home campus, but may be required to work at any Navitas facility and will involve some evening and weekend work and on-call support.

Key Accountabilities:

The IT Support Officer will be responsible for, but not limited to:

- Providing frontline support, training, and ongoing troubleshooting assistance to all staff for bespoke client and group wide ICT systems

- Ensuring an exemplary level of support is provided to key stakeholders through strong, proactive engagement and communication – keeping stakeholders always advised with developments in relation to queries and issues using verbal and written mediums.

- Configuring all end user devices in line with Navitas policy, and supporting machines within the client’s environment (including the wider university’s computer labs)

- Maintaining a regular, accessible presence on home campus to ensure stakeholders are well supported with hardware and student technology request needs

- Procuring necessary IT equipment for the home campus and ensuring the asset management system is kept current with incoming, outgoing, and reissued hardware and software within the client company to successfully align with asset lifecycle management goals.

- Identifying, demonstrating, and assessing new developments and technologies and their relevance and potential impact on the client company and the wider Navitas IT group.

- Taking ownership of and managing the triaging and resolution of tasks in relevance to the specific client in UPA IT, using Navitas IT Service Desk.

- Ensuring client IT knowledge base is up to date, relevant and structured via categorisation and scheduled revision of in-place processes

- Assisting with the implementation of new technologies and systems introduced to the client company and wider Navitas IT group.

- Sharing knowledge and proactively supporting other IT team members in the client company and the wider Navitas group via Teams and Jira

- Being the local subject matter expert on required systems.

- Assisting the Regional IT Manager as required.

Qualifications and Selection Criteria:

Essential

- Demonstrated excellent customer service and effective communication skills, including telephone, written and face to face interactions.

- 1+ years’ experience in a service desk or more complex IT environment with corporate 1st and 2nd technical support.

- 1+ years’ experience with Microsoft 365, Active Directory, and SharePoint.

- Proven technical knowledge of PC operating systems including Windows, Linux and Apple OS, and familiarity with commonly used application packages.

- The ability to work autonomously, and work effectively on their own as well as in a team environment.

- Attention to accuracy and detail with strong organisational and analytical skills.

- Confidence interacting with a large range of internal and external stakeholders, such as key executives and staff.

- Comprehensive knowledge across a broad range of IT hardware and applications.

- Experience leading and facilitating information to a non-technical audience.

Desired

- IT Diploma or other equivalent tertiary qualifications; or an equivalent alternate combination of relevant knowledge, training and/or experience.

- Sound knowledge of IT Service Management concepts, preferably ITIL ITSM.

- Bespoke application support experience

- Intune, SCCM and endpoint management experience

- Relevant industry specific qualifications in Microsoft, ITIL, Cisco

- Experience in interacting with international students

Responsibilities:

• Work closely with IT Manager and other internal stakeholders on assigned IT support functions to achieve operational efficiency and ensure smooth execution of works.
• Support the Clinical Operations team via engagement of multidisciplinary stakeholders (doctors, clinic staff, etc) and provide support of diverse requirements and perspectives to achieve patient centred care and organisational effectiveness.
• Liaise with users and IT vendors for the delivery of IT solutions and services.
• Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.
• Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g., desktop/laptop computers, printers, scanners, mobile devices etc) and software such as Microsoft Office and SharePoint.
• Manage the data protection and cyber security functions. Ensure proper security system setup and maintenance.
• Maintain IT assets, systems documentation and software licenses.
• Provide assistance to execute action plans for the company’s operational goals and to support the smooth running of daily operations at the company’s specialist clinics.
• Other duties as assigned by the management.

Requirement

• Diploma in Computer Science or relevant Degree qualification.
• Minimum 2 years of work experience with Microsoft 365, Active Directory, end users desktop support, IT security implementation & operations.
• Team player who is able to work independently.
• Able to start work within short notice is preferred.
• Prior work experience in a healthcare organization is an advantage.

Skills & Other Attributes

• Good interpersonal, communication, analytical and problems solving skills.
• Team player who is able to work independently.
• Ability to plan and multi-tasks.
• Good working attitude and willing to learn.

Role Summary

You will be the eyes and ears of the IT system. You ensure the availability and performance of the infrastructures, equipment, software and processes supporting the data. In order to anticipate anomalies, batch delays, FileSystem problems, etc.

Main Responsibilities

• Batch Job Management - Monitor the end-of-day batch and ensure that it starts on the prescribed time, perform first level analysis if there’s failure, perform recovery and involve other stakeholders when necessary and do a milestone check of the critical jobs to ensure they complete on time and do the proper escalation if there’s any delay.
• Application System and Infrastructure Monitoring – Constantly monitor the alerts from the monitoring tool that tells whether an application, server, website, service, disk space or other system resources are having issue and inform the support persons if necessary.
• Service Requests and User Support – Handling of user requests such as running of one time job, scheduling of new job, copying and resending of file, troubleshooting transactional problem and involving other experts if necessary.
• Software Release Support – Support the regular release of new software from development teams by stopping and resuming the batch when necessary and ensuring all systems are available for user sanity testing after release deployment.
• System Patch and Upgrade Support – Support the regular third party system upgrade and patches and minimize any disruption
• Disaster Recovery and Business Continuity Support – Awareness and readiness of the disaster recovery plans to ensure continuous operation and minimize disruption in case of disaster.

Qualifications & Experience

• Bachelor’s Degree in Information Technology of related fields.
• At least 5 years of relevant working experience.
• Knowledge of the requirements of IT production (Banking System).
• Knowledge in UNIX / TWS / SHELL Script / Python / Splunk.
• Ability to work under pressure, rigorous and committed.
• Has Sense of organization, Sense of planning and Sense of service to be rendered.

Analysis, development and evaluation activities:

• Familiarity with batch Processing.
• Deep knowledge in TWS (Tivoli Dynamic Works Console) to create a New Plan, and reverse knowledge to scratch a plan analysis.
• Good knowledge in Unix Scripts & Shell Scripting.
• TWS administration experience with its functions to Plan, Install, Configure, Upgrade, Maintain and Troubleshoot failures.
• Expert in Troubleshooting & Resolution of problems with the Master Domain Manager.
• Expert in Troubleshooting & Resolution of problems with FTA Unlinks.
• Expert knowledge in troubleshooting Failed jobs and file system full issues.
• Knowledge in ticketing tools Jira & HP Quality Center.
• Proven experience with monitoring and evaluating system performance and performing tuning functions to achieve optimal system efficiency.

Organization, management and implementation activities:

• Identify risks and issue proactively and take it up to the client team with mitigation plan.
• Business Process Management (BCP).
• Process Documentation and Process Analysis.
• Planning, Organizing, Leading, and Controlling.

Communication, contact, animation and sales activities:

• Ability to communicate effectively with all staff levels.
• Advanced customer service skills.
• Scheduling meetings with off shore team as well as onsite team.

Financial and control activities:

• Detecting overlaps and anomalies (Financial budgets, financial reports, profit & loss statements, balance sheets, etc.)
• Segregation of duties - splitting tasks for bookkeeping, deposits, reporting, and auditing.
• Forecasting and making projection.
• Resource management.
• Performance reviews, and verification processes.

Key accountability (Main purpose of this job):

Reporting to the Head of Technology, the IT Infrastructure and Operations Manager will oversee the school's IT infrastructure, network services, and desktop support operations. This individual will ensure a secure, reliable, and high-performing technology environment that supports the educational, administrative, and extracurricular needs of students, faculty, and staff. The role involves managing IT operation teams, coordinating with vendors, and supporting strategies to improve technology integration and support services within the school.

Experience working in K-12 education settings or international schools. Knowledge of Learning Management Systems (LMS) and Student Information Systems (SIS) (e.g. iSAMS). Familiarity with educational technology tools (e.g., Google Classroom, Managebac).

Responsibilities (Key areas of Responsibilities):

Infrastructure Management and Operations

• Design, implement, and maintain the school's IT infrastructure, including servers, networks, firewalls, and wireless access points across multiple campuses.
• Monitor network performance, troubleshoot issues, and ensure high availability of internet and systems required for online learning platforms.
• Manage storage solutions, backups, and disaster recovery strategies to ensure data integrity and continuity.
• Ensure infrastructure security, including patch management, antivirus updates, and cybersecurity protocols.

Desktop and End-User Support

• Oversee desktop, laptop, tablet, and mobile device management for students, teachers, and administrative staff.
• Manage a helpdesk system to ensure timely resolution of hardware and software issues.
• Develop and implement policies for IT asset management (inventory tracking, device replacement cycles).
• Ensure seamless integration of classroom technology (interactive whiteboards, projectors, documents, etc.).
• Monitor software licensing and subscriptions to ensure compliance.

IT Strategy and Vendor Management

• Collaborate with school leadership to develop and implement long-term IT strategies aligned with the school’s educational goals.
• Manage relationships with external vendors, contractors, and service providers for hardware, software, and network services.
• Evaluate and recommend new technologies and solutions to enhance learning and administrative efficiency.

Team Leadership and Coordination

• Lead and manage the IT support team, providing training and professional development to ensure high performance.
• Coordinate with faculty and staff to understand technology needs and provide proactive solutions.
• Develop workflows and standard operating procedures (SOPs) for IT service delivery.
• Ensure timely and effective communication with stakeholders during outages or scheduled maintenance.

Compliance, Safety, and Documentation

• Ensure compliance with data privacy regulations (e.g., PDPA) and other legal standards relevant to schools.
• Maintain detailed documentation of IT systems, policies, and procedures.
• Ensure that all equipment and systems are properly configured for student safety (e.g., web filtering, access controls).
• Monitor and enforce acceptable use policies (ANUP) for students and staff to maintain a safe digital environment.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master's preferred).
• 5+ years of experience in IT infrastructure and operations management, preferably in an education environment.
• Strong knowledge of networking protocols (e.g., TCP/IP, DNS, DHCP), firewalls, and wireless infrastructure.
• Experience with Microsoft, Google, and Apple ecosystems (e.g., Google Workspace for Education, Microsoft 365, Apple MDM).
• Proficiency in managing Windows, MacOS, and ChromeOS devices.
• Strong knowledge of cybersecurity principles and best practices.
• Hands-on experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure).
• Excellent troubleshooting and problem-solving skills.
• Strong leadership, interpersonal, and communication skills, with the ability to work effectively with students, teachers, and non-technical staff.
• Ability to multitask, prioritise, and work in a fast-paced, dynamic environment.