As an IT Technican, your scope includes Microsoft environment imaging, setup deployment to user, troubleshooting and post deployment support.

Roles and Responsibilities

• Inventory tracking and job details recording
• Plan and schedule job with end users
• Responsible for hardware and software installation and maintenance (ie. system backup, apply latest system patches, software upgrades and hardware troubleshooting).
• Provide daily progress update
• Ensure organization’s data and infrastructure are protected by enabling the appropriate security controls
• Communicate with users to identify their requirement and ensure their needs are met
• Any other ad-hoc duties as required

Job Requirement

• Minimum ITE/Diploma in related field.
• Minimum 1year experience with general desktop support.
• Relevant experience will be considered with training provided.
• Microsoft Certified Technology Associate is preferred.
• Possesses good and effective verbal communication skills.
• Possesses sound technical troubleshooting and problem-solving skills.
• Strong knowledge of general desktop hardware features, including PC-BIOS, Secure Boot, Boot from external devices, and Security settings.
• Ability to install, upgrade, configure, and troubleshoot Windows client.
• Ability to install, upgrade, configure, and troubleshoot device drivers and software applications.
• Excellent verbal and written communication skills.

Requirements:

• Master's Degree in computer science, information technology, or a related field
• Min 3- 5 years of relevant work experience
• Ability to communicate with people of various level
• Knowledge in MS office, Printers, MFP, MS Operating systems, Active Directory, server
• Networking knowledge a must
• Strong Problem solving skills

Job Description:

• Provide Level 2 support to all IT hardware and Network related matters
• Review and improve processes pertaining to Infrastructure related services
• Handle and coordinate IT system procurement
• Assist in Annual Maintenance of server
• System Deployment
• Assist in Data backup and restoration
• Coordinate with vendor on network/hardware/software related matters
• Optimize enterprise networking, including WAN, LAN, and VPN implementations and support.
• Manage and configure network devices such as firewalls, routers, VPNs, internet proxies, and wireless networks.
• System / Network troubleshooting and rectification
• Assist in Annual system Audit
• Asset management

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

*** HR Contact Number : 6996 6666

Job Description:

• Serve as the first point of contact for IT support within the company, addressing technical issues and queries.
• Install, configure, and maintain hardware, software, and network systems.
• Monitor IT infrastructure, ensuring seamless operations of computer systems and networks.
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
• Support IT requirements for manufacturing systems, ensuring minimal downtime.
• Document IT processes, incidents, and resolutions for future reference.
• Assist with maintaining cybersecurity protocols and data backups.
• Provide basic training and guidance to employees on IT systems and tools.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or any related field.
• Basic knowledge of hardware, software, and networking fundamentals.
• Familiarity with troubleshooting tools and IT service management practices.
• Knowledge of basic IT support tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

We are seeking a highly motivated and tech-savvy individual to join our team as a Smart Hands Technician. This role combines responsibilities across three key areas: Audio/Visual (AV) conference room support, Level 1 network infrastructure support, and Tier 1 service desk operations. You will play a critical role in ensuring seamless operation and resolving issues related to these diverse areas.

WHAT YOU’LL DO:

Tier 1 Service Desk

• Serve as the first point of contact for employee technical issues
• Diagnose and resolve common user problems related to software, hardware, and network access.
• Log, track, and escalate unresolved issues to appropriate teams.
• Provide clear and concise communication and technical assistance to internal users.

AV Conference Room Support

• Troubleshoot and resolve audio, visual, and connectivity issues within conference rooms.
• Assist employees with using AV equipment and ensure proper setup for meetings.
• Maintain inventory of AV equipment and report any missing or malfunctioning items.
• Maintain continuous process improvement to provide the highest quality products and services which meet the needs and requirements of internal and external customers.

Level 1 Network Infrastructure Support

• Diagnose and troubleshoot basic network connectivity issues (e.g., wired and wireless).
• Onsite Smarthands for Network operations team
• Escalate complex network issues to Level 2 support personnel.

WHAT YOU’LL NEED TO SUCCEED:

• Ability to work individually and within a team.
• Undergraduate degree in a technical field.
• 1+ years of experience as an IT Support Engineer, Analyst, or Administrator.
• Demonstrable knowledge of the following: Networking, WiFi, Mac OS, Cisco, Linux, Windows is essential.
• Experience in ticket management and triage support.
• Experience with Jira Service Management (JSM) and working to SLAs.
• Strong understanding of basic IT concepts and troubleshooting methodologies.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Excellent customer service orientation and a passion for helping others.

PREFERRED EXPERIENCE:

• Familiarity with AV equipment, networking fundamentals, and basic troubleshooting techniques is preferred.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Job Description:

• Provide first-level technical support for hardware, software, and network issues.
• Assist in the setup, configuration, and maintenance of IT equipment such as computers, printers, and other peripherals.
• Monitor and maintain local area networks (LAN), internet connections, and other IT infrastructure.
• Troubleshoot technical issues reported by employees and escalate more complex issues to senior IT staff when necessary.
• Support the implementation and deployment of IT solutions of the company.
• Maintain accurate records of IT support requests and resolutions.
• Assist in ensuring data security and proper system backups.
• Provide basic training to employees on IT systems and best practices.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems, and network troubleshooting.
• Familiarity with Microsoft Office software and other common business software.
• Knowledge of basic IT support tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

Job Description

• provide adhoc technical support on daily basis ;
• see through the implementation of custom mobile app ;
• set up and maintenance of servers ;
• procurement and recording of company IT assets ;
• diagnose and troubleshoot technical issues

Job Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices, mobile applications and other tech products (including maintenance of CPU set)
• Familiar with infrastructure set-up, server/firewall set-up, administration of server and domain (including domain migration)
• Proficient in Microsoft Excel (VBA is a plus)
• Excellent problem-solving and communication skills
• Diploma in Information Technology, Computer Science or relevant fields

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g57UhP7Z

• Regional role with concrete project timeline
• Opportunity to lead IT digital transformation

About the company
Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a IT Director/ Head of IT to join their team.

About the job

Your role involves:

• Managing IT demands from senior business stakeholders - setting and managing their expectations, identifying needs and providing solutions. This includes participating in the executive board meeting, collaborating closely with the Chief Executive Officer and other executive board members
• Providing IT strategic planning and direction for the IT roadmap. This includes driving IT digitalization initiatives, identifying suitable technology and translate them into viable IT Digital implementation.
• Managing the IT (Infrastructure & Security, Application, Data and etc) team, ensuring that the IT Operations runs smoothly
• Establish clear IT and Technology-related policies/guidelines and processes to safeguard data integrity and governance

Skills and experience required
As a successful applicant, you will have At least 10 years of Managerial experience with at least 3 years of experience as an overall Head of IT/Technology for a sizable IT team. Security and data experience is required for this role.

Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders.

Exposure to translating IT digitalization ( AI or RPA ) trends into technology investment for organization that is suitable for adoption will be of added advantage

Whats on offer
This is an excellent opportunity to join a leading company with the opportunity to drive digital transformation through IT.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g57UhP7Z (EA: 94C3609/ R1219669)

1. Provide technical support for user’s desktops, laptops, software and other related IT equipment.
2. Perform troubleshooting of computer network issues in Windows domain environment (TCP/IP, AD, Firewall, Switch).
3. Corporate email setup and administration (Exchange Server, Outlook).
4. Hardware and software inventory documentation.
5. Any other duties as required by the manager or Head of Department that are commensurate with the grade.

• Manage and maintain security protocols, IT systems, networking infrastructures and database systems.
• Troubleshoot technology issues.
• Manage multiple projects simultaneously.
• Work with inter-disciplinary teams to craft IT solutions.
• Communicate complex information to a non-technological audience.
• Assist in researching, designing and implementing new programs.
• Identify and solve problems in existing hardware and software solutions.
• Develop, modify and maintain database.

About Our Client

Our client is a renowned and popular golf and country club located in the Eastern Region of Singapore.

They are now looking for a competent and committed individual to join their team.

IT Manager

Job Highlights:

• 5 days week (Monday to Sunday)
• Working Hours: 8am to 5.15pm OR 8.30am to 5.45pm
• Monthly mobile phone allowance
• Staff transport provided at Tanah Merah MRT station.

Job Description:

• Design, develop, implement and coordinate IT system and policy implementation in adherence to business objective, security standard (includes corporate governance framework for IT and cyber-security) and audit requirement.
• Lead a team to provide IT supports to club operations and introduce new IT technologies to improve operational efficiency.
• Engage and manage vendors on fulfilling Service Level Agreement.
• Plan, manage and control IT budget to achieve cost efficiency.
• Ensure the Club Management System (CMS) is effectively operational at all times.

Job Requirements:

• Degree in Computer Engineering or Microsoft Certified Professional or equivalent.
• CISSP, PMP and MCSE certifications will be added advantage.
• At least 3 years of experience in similar capacity.
• Ability to manage and synergize team.

Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with full career details with recent photograph, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:

[email protected]

What our client offers

Our client offers an attractive remuneration package, a fast-paced and exciting working environment and provide challenging opportunities for career advancement. They care about their employees. They are not just an employer. They are a Team. They do not just offer you a job, they offer you a career. By joining their team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for customers, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic and fast-growing organization.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Benchmark will be collected, used and disclosed by or on behalf of Benchmark to determine or investigate your suitability, eligibility or qualifications for employment with Benchmark and/or its clients and manage your application for employment with Benchmark and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

We thank all applicants for their interest in a career with our client. Due to the high volume of incoming applications, we will not be able to respond to all applicants. Therefore, only shortlisted applicants will be notified for interviews. All applications will be treated with the strictest confidence.

THOMAS CHAN | MOM CEI No: R1766693 | Benchmark Staffing Solutions | MOM EA License: 21C0679 |UEN: 53435609E

Rapsodo Inc. is a sports analytics company that uses computer vision and machine learning to help all athletes maximize their performance.

Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing MLB pitchers to increase the efficiency of their breaking balls. Current partners include all 30 MLB teams, MLB, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments.

Our IT team assist clients to address their concerns around Confidentiality, Integrity, Availability and Privacy of their technology.

As an IT Intern at Rapsodo, you will have a holistic view of how Technology and Business Integrate, and responsible for a wide range of technologies not limited to systems administration, helpdesk, telephony administration, laptop/desktop computer build-up/replacement etc.

Key Responsibilities:

·       Be the 1st level support for inbound email and phone based technical support for on-site and remote employees

·       Assist with setting up and configuration of laptop and desktop computers (OS Installations, Software Installs, etc.)

·       Assist the team with keeping the hardware inventory up to date

·       Develop and update Support Documentation as well as research information for incomplete documents

·       Assist the team with developing an IT Security Handbook that includes log reviews, firewall attestation, etc.

·       Assist the team with mapping and consolidation of existing IT Security tasks to the requirements of a quality IT Security Programme

·       Assist with reviewing and analysing security vulnerabilities to identify false positives

·       Assist with conducting server/network/middleware security configuration assessments

·       Assist with preparing reports on identified security vulnerabilities and possible recommendations to remediate vulnerabilities

·       Work cross-regionally between the Rapsodo Singapore, US, Turkey & Japan offices

Skills & Requirements:

·       Absolute professionalism and discretion required due to exposure to confidential information

·       Pro-active, organized, and meticulous

·       Able to work independently in a fast-paced environment

·       Strong aptitude to learn and contribute

·       Possess strong analytical, problem solving, and interpersonal skills

·       Excellent written and oral communication skills to present ideas and results to technical and non-technical audiences

·       Being handy with gadgets and having experience building your own PC is a plus

·       Diploma in Information Technology, Cyber Security, or any related discipline

Responsibilities:

• Managing the upgrading, installation & troubleshooting of Windows Server Environment and Azure Environment
• Monitoring & enhancing improvement of the health of servers & network devices
• Performing routine technical documentation, system patch, network & system security control implementation, and maintenance/ enhancement/ backup operations
• Perform standard software applications and installations from prepared images
• IT asset inventory control
• Liaising with internal stakeholders and external clients for the deployment of IT Solutions
• Other ad-hoc tasks related to IT

Requirements:

• Diploma/Degree in any IT-related field
• Individuals with no IT-related qualification but with strong interest in developing a career in IT may apply.
• Individuals with some technical experience in these areas are welcome:

1. Database administration & Virtualization Technology (i.e. Hyper-V)
2. Office 365 Implementation
3. Patch management
4. Router, switch, firewall and access point configuration
5. Server room environment (i.e.: DELL EMC)
6. Server, desktop, printer and another peripherals’ set-up
7. Structured cabling (including backup & recovery management)
8. Windows Server Administration

Job Responsibilities:

• Network and server system maintenance and troubleshooting. IT infrastructure maintenance and troubleshooting.
• Digitize business rules, processes, and data, and promote the implementation of IT solutions.
• Implement IT standard/policy in responsible offices. Analyze business requirement and initial the IT project to satisfy the requirement.
• Build IT infrastructure, including networks, servers, server room, cabling, door access control/CCTV etc. IT service incident management, availability management, capacity management, continuity management, data backup and recovery etc.
• Helpdesk support for users, including desktop support, printer machine support, IT training etc.

Requirement:

• Proficient in TCP/IP technologies.
• Familiar with WAN technologies, knows corporate-level network architecture, knows data communications such as Frame Relay, PPP and MPLS. Proficient in routing protocols and configurations, such as BGP, OSPF etc. Familiar with Huawei routers is preferred.
• Familiar with LAN technologies, knows building-level LAN architecture. Proficient in common LAN protocols and configurations, such as VLAN, STP etc. Familiar with Huawei switches is preferred
• Familiar with Windows server systems, such as AD (Active Directory), DNS, DHCP, Web server, SQL server etc. Proficient in server troubleshooting and maintenance. Knows disk arrays, SAN/NAS storage etc.
• Skillful in IT infrastructure items, such as server room facilities, structure cabling system, UPS, door access control/CCTV, air conditioning etc.
• Skillful in laptop/desktop, OS, office software troubleshooting and maintenance.
• Optimistic, pro-active, team player.
• Familiar with scripting languages (such as Python, Xshell, and Go etc), and can develop automated scripting tools.

Interested candidate who wish to apply for this position, please click on APPLY NOW

EA License No.: 01C4394 | PERSOLKELLY Singapore Pte Ltd

EA Registration No.: R23117518 | Heah Sian Wei

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

Location: Senja Care Home

The Senior / Executive, IT / Cybersecurity (ITCE) will assist the Senior Manager (IT) to plan, implement and manage organisation-wide IT infrastructure and IT-related systems in Vanguard. The ITCE will render IT operational support which includes the provision of IT services, troubleshooting, managing IT assets, IT procurement etc. He/she will also coordinate and work with both internal and external stakeholders to ensure that the IT systems can provide associated IT services to our residents and staff.

· Assist the Information Technology / Cybersecurity Manager to plan and implement new IT support services and initiatives for residential care, day care, respite care or other services as necessary

· Manage day-to-day IT operations of Vanguard entities. These include:

a. Maintaining and reviewing IT policies to ensure that they are kept up-to-date and relevant for the current set up.

b. Preparing for yearly audit of IT Infrastructure and ensuring all documentation is kept up-to-date.

c. Conducting regular system audit for IT effectiveness, efficiency and security

d. Managing outsourced vendors contracted to provide IT services such as.:

i. EUC devices support

ii. Login user accounts

iii. Mailbox licenses management & renewal

iv. Creation & deletion of mailboxes as necessary

v. Procurement of new EUC devices, MS licenses and installation of software

vi. IT security

vii. Regular system updates, upgrades, migrations and outages

viii. Review security logs on access, password management and accounts

e. Assisting to maintain and manage all IT contracts and renewals

f. Overseeing the maintenance of Vanguard website and Domain name

g. Providing IP Telephony support:

i. Obtain approval from Head, Corporate Services to install IP Telephony system for the new Care Home / Senior Care Centre sites

ii. Coordinate with the Care Home Operations team and vendor to deploy IP Phones

iii. Manage and work with vendor to resolve any IP Telephony problem

· Assist the Information Technology / Cybersecurity Manager to plan, implement and manage all IT network, systems and data security measures against cyber-attacks.

· Conduct IT security awareness training programs and workshops for staff

· Provide regular operation system reports to Head, Corporate Services

· Identify opportunities for team training and skills advancement

· Work with all stakeholders to identify and provide responsive support on IT requirements

Any other duties assigned by the supervisor

Educational Requirements & Experience:

• Diploma/Degree in IT-related field with at least 2-years working experience
• Qualification in IT professional certifications like CCNA, MCSA/MCSE, ITIL and CISSP etc
• Possess strong troubleshooting and good problem-solving IT skills in relation to diagnosing and solving both technical hardware / software faults
• Strong proficiency in Microsoft Office applications
• Minimally 2-years’ experience in Microsoft Windows software, HP Networks, Microsoft Servers and Fortinet Firewall.
• Knowledge of cyber security and cloud computing will be an advantage.
• Ability to attend to details and respond swiftly to work demands
• Has good written and verbal communications skills
• Has good organizational skill and ability to identify and resolve IT issues in a timely manner
• Ability to stay updated on new technologies and IT innovations
• Demonstrated accountability, crisis management capability and an ability to prioritise

• Install, configure, test, maintain and troubleshoot staff workstation/ laptop hardware, software, etc
• Maintain & monitor office IT Security and Server Security (Windows Platform)
• Configuration and Troubleshooting of Firewall system, LAN and Wireless Network issue
• Monitor the performance of existing computer systems and IT infrastructures
• Implementing security protocols and procedures to prevent potential threats
• Creating user accounts and performing access control
• Inventory Management of software licenses
• Maintaining phone and attendance system with external vendors
• Provide IT and office maintenance support to all staff when needed
• Any other duties as and when directed by the Senior Management and IT Manager

Requirements:

• Singaporeans only
• Minimum Diploma in Information Technology or any related field
• Good knowledge of best practices in IT administration and system security with at least 1-2 years of desktop, helpdesk or IT experience
• Good analytical skills, problem-solving and time management
• Good communication skills
• A committed and responsible team player with good attitude to learn new challenges and also able to work independently

Interested parties, please submit your CV with current and expected salary to this JobsAD. Shortlisted candidates will be invited for an interview.

Job Description:

• Manage and maintain security protocols, IT systems, networking infrastructures and database systems.
• Troubleshoot technology issues.
• Manage multiple projects simultaneously.
• Work with inter-disciplinary teams to craft IT solutions.
• Communicate complex information to a non-technological audience.
• Assist in researching, designing and implementing new programs.
• Identify and solve problems in existing hardware and software solutions.
• Develop, modify and maintain database.

Job Requirements:

• Diploma or Bachelor's degree in computer science or related field.
• Minimum 4 years of relevant working experience in the technology space.
• Knowledge on relevant IT standards and practices.
• Knowledge of Information Technology strategy development, including network.
• Experience in SAP software and implementation will be an added advantage.

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on “apply now” or send your updated resume to [email protected]

Jayden Kua Jing Yu
Registration Number: R24124814
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

Overview

As IT Assistant, you will assist the Manager, Service Support in managing and maintaining key software systems, including erpbos® , ebos® , profit Software from Progress Group, Hubble Build Software & etc. Additionally, the candidate will assist the IT Technical Executive (Assistant / Senior) with various IT tasks and provide technical support to staff. You are to adhere to Greyform Integrated Management System (IMS) and compliance to applicable Singapore Standards, Code of Practices and Regulations in the Industry.

Responsibilities

• Manage and maintain ERP systems (e rpbos® , ebos® , profit) from Progress Group.
• Administer Hubble Build software, ensuring smooth operation and integration with other systems.
• Perform regular updates, backups, and troubleshooting for all managed software.
• Ensure data integrity and security across all platforms.
• Assist the IT Technical Executive (Assistant / Senior) with daily tasks and projects.
• Provide technical support to staff, resolving hardware and software issues.
• Set up and configure new hardware and software as needed.
• Maintain IT inventory and ensure all equipment is up-to-date and functioning properly.
• Conduct training sessions for staff on the use of e rpbos® , ebos® , profit Software, Hubble Build Software & etc.
• Create and maintain user manuals and documentation.
• Provide ongoing support and troubleshooting for end-users.
• Monitor system performance and ensure optimal operation.
• Implement and maintain security protocols to protect company data.
• Perform regular system audits and generate reports for management.
• Track areas of weaknesses for improvement on efficiency, availability, and functionality to all related services.
• Participate in Budget Planning.
• Authorize to stop operation if conditions are out of safety measures.
• Perform any other duties as assigned by the Management and the designated manager / personnel.

Qualification Requirements:

• Proven experience in software administration, particularly with the specified systems.
• Proficiency in managing and maintaining ERP systems.
• Strong IT systems, networks, and hardware knowledge.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to conduct training sessions and create user manuals.
• Commitment to maintaining data integrity and security.
• Knowledge of ISO9001, 14001 & 45001 standards, Singapore Standards and Regulations will be an advantage.

Roles & Responsibilities:

• May occasionally be requested for business trip outside of Singapore for IT operations.
• Assist in setup of servers, firewalls and other network equipment for small offices
• Provide office IT support to the company employees.
• Provide vessel IT support to the crews onboard the vessels.
• Ensure all the IT issues are resolved within the stipulated time.
• Ensure assigned IT project tasks are completed within the stipulated timeline.
• Provide effective communication and customer service to the employees and the crews, in person and through phone calls and emails.
• Oversee and keep IT assets such as servers, laptops, monitors and printers.
• Update the IT asset inventory, application accounts and audit related documents regularly.
• Setup account, preparation of hardware and software for new hires.
• Participate/assist in internal and external audits.
• Prepare simple troubleshooting documentation for the staff and crews.
• Oversee IT procurement according to the company process.

Requirements:

• Bachelor’s degree or recognized Diploma in technology or computer science.
• Preferably 3-5 years or above experience working in infrastructure, network and security areas.
• Knowledge and certification in Microsoft 365, VMWare, Microsoft Hyper-V and CCNA will be advantageous.
• Strong knowledge and experience in LAN/WAN network configuration
• Able to multi-tasking and work on multiple projects simultaneously.
• Able to work independently and as part of a team.
• Knowledge in security risk assessment, audit, vulnerability scanning, data and application security is a plus.
• Excellent analytical, troubleshooting and problem-solving skills
• Excellent interpersonal skills
• Self-motivated and have drive, and ability to work independently and a good team player.

We offer attractive remuneration package and fringe benefits with excellent career development opportunities in a global organization.

We are an equal opportunity employer. Applications from all qualified candidates are welcome.

All information provided by applicants will be used for recruitment-related purposes only and will be handled in strict confidence by authorized personnel. Only short-listed candidates will be notified.

• Good communication and problem-solving skills
• Excellent interpersonal skills
• Minimum 6 months of experience required as admin
• Dedicated as well as hard working individual with the intercommunication skills to work at all the level of organization.
• Helpful and well-mannered
• Working tirelessly to enable the growth and development of organization that is customer centric and outward-looking.
• Raising of Service Requests, Tracking of SRs, assets and organizational activities
• Maintaining Assets tracking and movement
• Broadcasting of Patches and Scheduled Maintenance
• Logging case and escalating to engineers, Email Transactions
• Issue RSA token and Internet Separation Devices and maintaining the asset inventory of it as well
• Proficient in Microsoft Office applications, Windows VISTA / Windows7/ Windows8

Job Responsibilities

• To liaise with the different ICT internal and external providers/vendors for the technical management/support
• Proactively attending to resolve vessel’s IT operational issues, as well as contributing and sharing your technical expertise on broader vessel IT projects
• Ensuring that vessel IT equipment and services and satellite communications are stable and available in accordance with business continuity.
• Providing IT support and quality of service to all vessels
• With the guidance of the Fleet IT Manager, overseeing the completion of thorough assessments of in-scope systems, applications, and processes to establish cybersecurity risks and control gaps
• Proactive and open communication with the Fleet IT Manager in the implementation of updated cybersecurity methods and policies
• Installing, testing, maintaining, and providing support for all on-board hardware and applications
• Building and maintaining the databases for the fleet, ensuring that all relevant documentation and system logs are updated and remain current in content

Job Requirement

• Diploma in Computer Science/Engineering, Electrical or Electronics and Communication Engineering or equivalent
• Networking skills and working knowledge with firewall and managed switch configuration.
• Experience in Windows Server Administration, VMWARE and Virtualization implementation.
• Logical thinker with a strong analytical background and good attention to detail while having strong focus on delivering quality and meeting deadlines
• Excellent problem-solving skills together with the ability to support decisions with sound reasoning and judgment.
• Clear, precise, and confident in verbal and written communication to support credibility and position of expertise
• Flexibility to work prolonged hours and travel as necessary.
• Practical experience and working knowledge of vessel IT application management, database management, Cybersecurity practices, incident management, and (VSAT. L-Band, LEO) satellite communication equipment will ba advantage but not necessary

Job Responsibilities

• Manage, support, and monitor all aspects of the company’s IT infrastructure
• Troubleshoot technical issues and provide timely and effective solutions
• Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment.
• Provide application support, liaise with user and application vendor to resolve incident and recover service.
• Analyze, investigate, program, test and maintain IT applications using SQL script or other software tools.
• Provide technical expertise on analysing and providing best solution on technical issues in timely and efficiently.
• Formulate a problem solving and decision-making approach to handle issues
• Define action and work plans to address the issues
• Classify change requests according to business guidelines and IT business project plan;
• Do a Trend Analysis all issues or incidents and highlight critical and outstanding issues.
• Enhance existing support process to maintain/improve service level and quality.
• Develop and implement a checklist for managing service delivery
• Perform system operations and administration tasks, including checking and monitor multiple systems performance on a daily basis and user management.
• Assist on Project planning
• Manage the applications in scope, covering organizational responsibilities such as preparing meetings with outsource vendors and internal stakeholders;
• Work with various solution teams such as Application Team to provide support of deployment of software releases in UAT and Production environment.
• Prepare Functional, Technical and User Documentation
• Perform installation, setup, configuration, migration, upgrading and testing of software applications
• Backup support for Infrastructure as and when needed
• Support company’s events when required
• Any other duties as and when assigned

Requirements

• Minimum Diploma – preferred in Information Technology, Engineering, Business Administration or other related field.
• At least 3 year of working experience
• Project Management experience (preferred)
• Analytical, problem-solving, customer oriented, leadership, takes initiative
• Experience with functional specifications documentation, testing and conduct user training
• Able to propose and implement technical solutions to meet user needs
• Experience in Consulting Services, Problem Solving

Job Responsibilities:

• Be responsible for the company's network, service equipment, the daily operation of desktop and management of the company's IT operation
• Provide on-site service support and handle the installation and maintenance of client's computer desktop, hardware and network equipment
• Be responsible for debugging and troubleshooting the video conference system
• The installation, debugging, configuration and maintenance of the desktop equipment (e.g. desktop, notebook, printer, printer, video conference, telephone, etc.)
• Communication with users to ensure the normal operation of the system
• Normal maintenance of network and computer room management (configured switches and firewalls basically)
• Management of the company's IT assets
• Other IT works assigned by the department manager and work report

Job Requirements:

• College degree and above, major in computer and other related fields
• Familiar with the basic network technology, the working principle of TCP/IP protocol, proficient in the configuration of brand network equipment such as Feita and Cisco, and experienced in the operation and maintenance management of computer room is preferred
• Familiar with mainstream systems such as Windows and Mac operating systems, common conference systems and equipments such as Polycom/Cisco/Teams. Experienced in deploying and debugging systems related to AD domain is preferred
• Good communication skills, initiative in work, strong learning ability, teamwork spirit, ability to work under pressure, strong sense of responsibility and service
• More than three years of relevant IT helpdesk experience. Experienced in system research and development with logical thinking is preferred
• Handle common computer hardware and software failures independently
• Accept the occasional business trip and hardworking
• Proficient in both English and Mandarin

We are looking for an experienced IT Manager to oversee the development, maintenance, and support of our IT systems and infrastructure. The ideal candidate will have a strong background in IT management, cybersecurity, and vendor coordination, ensuring the efficient operation of our IT services while safeguarding against technology risks.

Key Responsibilities:

• Oversee and manage IT systems, including ERP, HR, and logistics platforms.
• Ensure cybersecurity controls are implemented and maintained, identifying risks and recommending appropriate solutions.
• Manage vendor relationships, negotiating hardware/software contracts, and ensuring timely delivery of IT services and solutions.
• Lead IT projects, including defining roadmaps and executing them effectively.
• Manage IT infrastructure, including network monitoring, Office 365 admin, server support, and firewall/security alerts.
• Deliver asset management, cybersecurity awareness training, and outsourced infrastructure management.
• Provide support for server and Office 365 management, ensuring smooth IT operations.

Qualifications & Experience:

• Solid working knowledge of ERP systems, particularly Microsoft 365 Business Central, and HRMS (Bipo) and TMS platforms.
• Proven experience in managing vendors and stakeholders, ensuring effective IT service delivery.
• Strong communication skills with the ability to present and explain technical solutions clearly to both internal and external parties.
• Experience in developing and implementing digital solutions to increase productivity is an advantage.
• Relevant experience in handling IT infrastructure and operations.
• Extensive experience managing and monitoring IT operations with the support of outsourced vendors.

Why Join Us?

• Lead and drive key IT initiatives that contribute to business success.
• Collaborate with a dynamic team in a growing and technology-driven environment.
• Be part of exciting projects that enhance productivity and security within the organization.

If you're an IT professional with strong technical and leadership skills, we invite you to apply today and make an impact in our evolving digital landscape.

Aventir Group Pte Ltd

EA License: 24C2542