Job Description

Major job scope includes but not limited to:

• Manage IT infrastructure, including on-premises and cloud-based servers, storage,and networking systems.
• Ensure high availability and performance through proactive monitoring and maintenance of systems.
• Plan and implement IT infrastructure upgrades to meet evolving business needs.
• Troubleshoot and resolve infrastructure and network-related problems efficiently.
• Lead and mentor the IT team, fostering a collaborative and productive work environment.
• Assign tasks, monitor team performance, and provide opportunities for skill development.
• Work closely with departments to address IT requirements and ensure alignment.
• Develop and enforce IT security policies and procedures (IT-related SOPs) to protect company assets and to ensure compliance with regulatory requirements.
• Ensure compliance with PDPA and cybersecurity frameworks.
• Monitor systems for vulnerabilities and manage timely responses to incidents.
• Oversee access management, firewalls, antivirus, and endpoint security systems.
• Plan and execute IT projects aligned with company goals and priorities.
• Manage IT budgets, resources, and relationships with vendors effectively.
• Partner with vendors and service providers to ensure high-quality IT service delivery.
• Provide regular updates on IT projects, operations, and performance improvements.
• Establish protocols for monitoring infrastructure and network performance.
• Implement robust data backup, disaster recovery, and business continuity plans.
• Manage cloud resources and ensure seamless integration with on-prem systems or data centres.
• Act as the primary contact for internal and external IT-related matters.
• Present IT performance metrics and improvement plans to senior management.

Requirement

• Bachelor’s degree in Computer Science, Information Technology Engineering, or a related field.
• Minimum of 5 years of experience in IT infrastructure, network management, and team leadership.
• Strong knowledge of Window Operating System, Microsolf, server administration, networking, storage solutions, and cloud platforms (e.g., AWS, Azure, Google Cloud).
• Hands-on experience with IT security tools and practices, including firewalls, antivirus, and endpoint security.
• Familiarity with backup solutions, disaster recovery, and business continuity planning.
• Candidates with these certifications will have a distinct advantage: ITIL, CISSP, CISM, Cloud certifications such as AWS Certified Solutions Architect or Microsoft Azure Administrator, CCNA, CCNP and MCSE. Equivalent experience may also be considered.
• Excellent analytical skills for diagnosing and resolving complex IT issues with strong decision-making and critical-thinking capabilities.

Guidelines for Applicants:

• You may apply thru Mycareers Future or email to [email protected]

• Career Growth
• Attractive Compensation and Benefits

About Our Client

My client is a leading provider of digital payment solutions, offering a wide range of secure and efficient payment methods for consumers and businesses alike. They specialize in delivering seamless transaction services across various platforms, ensuring convenience and security for all users.

Job Description

• Assist in the identification, assessment, monitoring, and reporting of key IT risks, ensuring alignment with established IT risk management frameworks and regulatory requirements.
• Support the risk and controls self-assessment (RCSA) exercises and help manage audits with minimal supervision, handling IT governance, compliance procedures, and technology-related queries.
• Manage email communications with banks, auditors, and internal departments, ensuring timely responses and follow-ups related to the Card Centre and IT operations.
• Provide support for IT operations and internal/IT audits, especially in areas like PCI-DSS, OSPAR, and card production
• Consistently follow up on IT and compliance matters, review yearly plans with senior management, and collaborate with the IT/Operations team to address compliance gaps and ensure prompt updates to documentation.

The Successful Applicant

• Proficient in Microsoft Operating Systems, IT networking, programming, and PowerPoint presentations.
• At least 3 years in IT operations, internal/IT audit, with relevant risk certifications (e.g., ITIL, CISSP) considered an advantage.
• Experience in supporting IT and operational audits.
• Comfortable working in a production environment

What's on Offer

• Competitive Salary: Attractive compensation package
• Growth Opportunities: Professional development and career advancement in a fast-paced environment

Contact

Eleen Chong (Lic No: R1982403 / EA no: 18S9099)

Quote job ref

JN-112024-6605097

Phone number

+6564169862

Michael Page International Pte Ltd | Registration No. 199804751N

Responsibilities:

• Manage VMware and Vcenter environments
• Configure and manage Meraki switches/access points and Fortigate firewalls
• Maintain Windows servers and work with MS-SQL and IIS servers to support vendor development projects and generate queries for reports
• Maintain Windows workstations and laptops
• Oversee backup and recovery processes, and implement disaster recovery plans
• Collaborate with HQ to ensure compliance with IT standards, including updating ISO documentation as needed

Requirements:

• Must have at least a Diploma or Degree in Computer Science, Information Technology, or a related field
• 2 years of experience in IT infrastructure management
• Proficient in managing Windows servers and workstations
• Experience with VMware and Vcenter
• Familiarity with Meraki and Fortigate products
• Skilled in SQL and IIS server management
• Experience in installing and configuring Office 365

To apply, please visit www.gmprecruit.com and search for Job Reference: 24920

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Our client is a global US MNC in the IT industry. Due to business needs, they are now recruiting a Logistics Coordinator be part of their Logistics Team for ongoing transformation projects.

Duties of Logistics Coordinator:

• Assist with daily warehouse operations, including picking, packing, and stock management.
• Maintain high accuracy in receiving, picking, and Warehouse Management System (e.g., SAP) processes.
• Monitor and respond to emails and handle general inquiries efficiently.
• Sort and organize inventory in line with established procedures.
• Provide administrative support, including document filing, scanning, and retrieval (e.g., PODs, invoices).
• Conduct regular stock-taking and cycle counting as assigned.
• Ensure punctuality and commitment, including availability for overtime when needed.
• Perform other tasks as directed by supervisors.

Requirements:

• Relevant experience
• Physically fit to carry loads up to 20kg

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a local company, one of the leading Environmental Services provider. They are looking for a IT Executive to assist their team for the next phase of their business. They are located in West.

Duties of IT Executive:

• Provide support for on-site and remote end-users to resolve IT-related issues, including hardware, software, and network troubleshooting on notebooks, desktops, and related peripherals.
• Conduct installations, system migrations, and problem-solving for various systems.
• Troubleshoot desktop-related issues effectively.
• Maintain and support servers, databases, and IT infrastructure, including performing configuration upgrades.

Requirements:

• Minimum 1 year IT back end support experience
• Minimum ITE/Diploma in Information Technology
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Requirements

To provide onsite Desktop support

Troubleshooting Computer hardware , software and Determine the best solution based on the issues and details provided

Provide on-site support for hardware and softwarerelated incidents,

Perform periodic preventive and corrective maintenance, updates to software/hardware (e.g. anti-virus software)

Deploy and set up hardware, software, and network connectivity of end points.

Individuals who are PUNCTUAL, RESPONSIBLE and good COMMUNICATION/INTERPERSONAL skills

Person with eye for details and proactive problem solver (ability in fast processing)

Good documentation skills

Must be independent, proactive and self-motivated

Requirements:

Preferably at least 2 years and above IT desktop support experience in the similar position

Qualifications

Study at Nitec/Diploma in IT or Computer science related field are in advantage

Knowledge in VMware and Windows 10 Environment (preferred)

Good understanding of computer systems and other tech products.

YMCA of Singapore

JOB SUMMARY

- As a Business Applications Analyst at YMCA of Singapore, you will play a crucial role in enhancing and maintaining our business application systems that support our core organisational functions such as Finance, Human Resources, and Customer Relationship Management (CRM). You will lead efforts in projects requirement gathering, conducting gap and impact analyses, and ensuring that our business processes and applications align effectively and run optimally with our operational needs.

RESPONSIBILITIES

- Lead and collaborate with business stakeholders on the requirement gathering, gap and impact analysis process, working closely with department heads to identify system needs and optimize workflows.

- Create detailed documentation for As-Is and To-Be, including business requirements documents (BRDs), functional requirements documents (FRDs), and use cases.

- Design and implement solutions that enhance functionality and user experience in our key systems such as financial accounting, HR management, Student Management and CRM platforms.

- Manage projects related to the development and deployment of new software applications and enhancements to existing applications.

- Collaborate with IT team members and external vendors to ensure timely delivery of technology solutions.

- Provide ongoing support to users, ensuring effective deployment and proficient use of business application systems.

- Stay updated with the latest trends and technologies in business applications relevant to the non-profit sector.

- Collaborate with external vendors and service providers, ensuring adherence to service level agreements and fostering productive partnerships.

- Develop test plans and test cases based on the requirements and functional specifications.

- Provide regular updates to stakeholders on project progress, changes, and issues.

JOB REQUIREMENTS

- Educational Background:

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or related disciplines.

- Professional Experience:

• Experience in business application project, particularly with systems related to Finance, HR, and CRM.
• Proficiency in business requirements gathering, gap and impact analysis and documentation.
• Demonstrated at least 1 year experience of leadership in project and ability to manage multiple projects simultaneously and under tight deadlines.
• Problem-Solving and Customer-Centric Approach: Strong problem-solving and critical-thinking abilities. Attention to detail and commitment to data accuracy. A comprehensive approach to systems thinking, recognizing the interconnections within enterprise business systems, and prioritizing the needs of customers and users
• Strong interpersonal and communication skills (Written and Verbal), capable of working collaboratively across various departments.

- Technical Skills (Good to have):

• Proficiency in Windows, SQL Server, SharePoint, and Internet technology.
• Experience with various application such as CRM software (e.g., Salesforce, Dynamics 365), financial management systems (e.g., Oracle, Business Central).
• Strong knowledge of database management and data integration tools.
• Familiarity with project management and techniques.
• Proficiency in data analysis and visualization tools (e.g., Excel, Power BI).
• Experience in Microsoft Power Automate
  

Key Responsibilities:

• Foster strategic partnerships with C-level executives, business unit leaders, and senior management to elevate the company's profile and ensure stakeholder collaboration
• Develop and execute a comprehensive annual sales strategy aligned with the company's objectives and vision
• Collaborate with Executive Management to identify and capitalize on internal and external opportunities, driving business growth and innovation
• Design and implement tailored sales strategies to support the company's leadership and vision, ensuring seamless communication and coordination across multiple teams and phases
• Drive sales growth by prioritizing and executing multi-channel sales strategies, informed by market research and competitor analysis
• Optimize sales performance by analyzing trends, results, and market indicators, and recommending data-driven improvements

Requirements:

• Proven track record of success in IT services sales in Singapore, with a minimum of 15 years of experience
• Demonstrated ability to manage large portfolios (USD 30M+) and close high-value deals (Total Contract Value : USD 20M+)
• Experience working with top-tier IT services companies, with a strong understanding of the industry landscape
• Skilled in gross-profit planning, marketing strategy implementation, and trend analysis
• Adept at setting sales objectives, forecasting sales volumes, and tracking market trends and competitors

Qualifications / Skills:

• Consistent achievement of sales targets and goals
• Expert negotiation and persuasion skills
• Customer-centric approach to sales, with a focus on understanding and meeting customer needs
• Strategic sales planning and execution
• Strong relationship-building and management skills
• Process management and optimization expertise

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

Data provided is for recruitment purposes only

EA Registration Number: R21102607

Business Registration Number: 201735941W

Licence Number: 18S9037

http://www.dadaconsultants.com/

—------------

EA License number : 20S0283

EA Personnel : R1332294

Responsibilities :

· Planning and appraising ongoing assessment of antivirus, application control, firewall, SIEM, VPN, SSL, intrusion detection or intrusion prevention and other network component policies.

· Analyse and prioritize vulnerabilities based on severity, potential impact and business risk, and collaborate with relevant teams to implement effective mitigation strategies.

· Managing and configuring security systems such as firewalls, intrusion detection and prevention systems, anti-virus software, and other security-related software and hardware.

· Provide strategic guidance, insights, and direction on technological, cybersecurity, and policy-related topics.

· Lead and participate in the development, implementation, and continuous improvement of incident response procedures, and processes.

· Collaborate with other teams at multiple geographic locations to investigate and document security incidents, root causes, and recommend remediation actions.

· Report all security incidents to the home office and work with corporate IT on response and resolution strategy.

· Monitoring systems, servers, and networks to detect and respond to potential security threats or suspicious activities.

· Developing and implementing security policies and procedures that ensure the organization’s data and systems are protected against cyber threats.

· Conduct regular vulnerability assessments and penetration testing to identify potential security weaknesses and risks to make improvements in the organization’s security.

· Stay up to date with the latest cybersecurity threats, attack techniques and incident response strategies.

Requirements :

• Strong knowledge of the latest cybersecurity threats, trends, modern cybersecurity concepts, and technologies (zero trust, CIS Controls, OWASP, MITRE ATT&CK, XDR, CloudSec, AppSec, NIST, ITIL, Azure Well Architected Framework, etc).
• Experience in domains of Cyber Security Operations, Incident Response, Forensic Investigation, Threat Intelligence, or Vulnerability Management preferred.
• Ability to manage and configure security systems, monitor network traffic and system logs, conduct regular security assessments and respond to security incidents.
• Exceptional planning and organizational skills, and excellent written and oral communication.
• Self-starter with initiative and the ability to effectively prioritize and execute tasks with direction from corporate headquarters.
• Professional information security certification preferred, such as:

- CompTIA Security+

- Certified Information Systems Auditor (CISA)

- Certified Information Security Manager (CISM)

- Certified Information Systems Security Professional (CISSP)

• Degree in Computer Science/Information Technology or equivalent.
• 3+ years of experience in a cyber or information security management role.
• Proficiency in utilizing industry-standard tools for vulnerability scanning, assessment, and penetration testing.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Effective communication and interpersonal skills, with the ability to collaborate across teams and convey technical concepts to non-technical stakeholders.
• Proven track record of staying current with evolving cybersecurity threats and best practices.

Working Location: Pandan Road

Working Time: Mon - Fri , 8:30am - 6pm

Job Description

● Administer and configure infrastructure systemsand applications (e.g. Active Directory Services,Data Centre, video conferencing, audio system,telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy,wireless, etc.), desktop, mobile devices and other remote devices.

● Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.

● Liaise with external vendors to ensure Service Level Agreements (SLA) are met.

● Draft and update technical documentation such as administration & user guides.

● Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.

● Source for product solutions and vendors/suppliers for required projects.

● Provide L1/L2 support and participate as a team lead or member in projects.

Job Requirements

● Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA

● Minimum of one year of relevant experience

● Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support

● Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services

● Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall

● Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller

● Strong knowledge of Cyber Risk and Cyber Security; familiarity with PDPA is highly preferred

● Experience with Veeam, VMware, and UNIX/Linux is an added advantage

● Experience in API/Web Programming and Database Administration is an added advantage

● Able to converse in English and Mandarin due to the need to liaise with overseas counterparts

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be notified that only shortlisted candidates will be notified.

EA Personnel.: Chan Jun Wei
EA Registered no.: R1543992
Recruit Now Singapore Pte Ltd
EA License no.: 21C0845

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquires/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Perform troubleshooting in systems and report the status to superior on time without delay .
• To support project from another team/section/department as instructed by superior .
• To perform any ad-hoc assignment as instructed by superior .

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1-2 years of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Job Overview

Ensure that routine maintenance is performed in order for the Hotels equipment to be operated with maximum efficiency to achieve customer and guest satisfaction.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Inform superior of the status of repairs and pending costs and indicate when it would be reasonable to consider replacement
• Record daily service work, including maintaining individual replacement costs along with time/task labour hours cost

PEOPLE:

• Perform all routine preventative maintenance and curative maintenance
• Order and monitor fuels, lubricants and repair parts
• Maintain clean and tidy plant rooms
• Maintain a level of broader knowledge which enables you to handle minor problems in all fields of the department
• Attend to all types of repair and maintenance work in the Hotel premises, including any new additions / extensions to the Hotel or any other properties maintained by the Hotel
• Assist with the implementation of the hotel’s preventative maintenance system and repair log system
• Participate in instructing colleagues on the proper operation, safety procedures and cleaning of all equipment
• Conduct and/or participate in staff meeting regarding proper operating and maintenance practices of equipment

GUEST EXPERIENCE:

• Repair and maintain guest room facilities, light facilities, furniture and equipment
• Prioritize work in line with guest requests and management

RESPONSIBLE BUSINESS:

• Perform all routine preventative maintenance and curative maintenance
• Order and monitor fuels, lubricants and repair parts
• Maintain clean and tidy plant rooms
• Maintain a level of broader knowledge which enables you to handle minor problems in all fields of the department
• Attend to all types of repair and maintenance work in the Hotel premises, including any new additions/ extensions to the Hotel or any other properties maintained by the Hotel
• Perform any other ad-hoc duties as assigned by Chief Engineer or Asst. Engineer.
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

ACCOUNTABILITY

You are responsible for ensuring that routine maintenance is performed in order for the Hotels equipment to be operated with maximum efficiency to achieve customer and guest satisfaction. This is done under the general direction of the Assistant Chief Engineer/ Shift Leader, and within the limits of established InterContinental Hotels & Resorts and hotel’s policies and procedures. You will also help to promote a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.

QUALIFICATIONS AND REQUIREMENTS

Minimum 2 to 3 years of relevant experience with related NTC certificates. Able to speak and write English with fairly good interpersonal and communication skills. Independent worker as well as a good team player.

Our client is a local company, one of the leading Environmental Services provider. They are looking for a IT Executive to assist their team for the next phase of their business. They are located in West.

Duties of IT Executive:

• Provide support for on-site and remote end-users to resolve IT-related issues, including hardware, software, and network troubleshooting on notebooks, desktops, and related peripherals.
• Conduct installations, system migrations, and problem-solving for various systems.
• Troubleshoot desktop-related issues effectively.
• Maintain and support servers, databases, and IT infrastructure, including performing configuration upgrades.

Requirements:

• Minimum 1 year IT back end support experience
• Minimum ITE/Diploma in Information Technology
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Location: Ang Mo Kio

• Conduct market research to identify new opportunities for sales
• Set up meetings with potential clients
• Conduct presentations on products and services to proposed solutions to clients leading to deal closure.
• Reporting of sales forcast and performance
• Participate in exhibitions, conferences or external events.
• Handle customer complaints or objections or feedbacks
• Work with pre-sales, delivery , support, partner alliance, and marketing team for improvements.

Requirements:

• At least 5 years of experience in Sales and leading a team.
• Experience in Government and/or Enterprise sector will be an added advantage.
• Technical hands-on experience in delivering IT services
• Hands-on experience with Salesforce software is a plus
• Excellent communication skills and relationship building skills.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Responsibilities:

• Plan, coordinate and oversee the installation and maintenance of internal systems of hardware, software and networks.
• Implement and manage security protocols, including access controls, backups and firewalls.
• Monitor, troubleshoot IT systems, including security system and networking.
• Manage servers, email systems, CCTV, HR system and others.
• Set up user accounts and PC workstations, Apps etc.
• Ensure the efficiency and reliability of IT infrastructure.
• Support web development and maintain Company portals.
• Maintain and support the Dynamics NAV ERP system.
• Conduct programming and develop Apps to support business operation.
• Provide IT support to internal and external users as needed.
• Maintain all IT related documentation and policies up to date.
• Perform other tasks as required.

Requirements:

• Minimum Diploma in IT, Computer Engineering, or a related field.
• At least 2 to 3 years of programming experience.
• Knowledge of system security, networking and database management.
• Good programming skills, with app development experience is a plus.
• Familiarity with access control, CCTV, and alarm systems is an advantage.
• Highly adaptable with a fast-learning ability.
• Experience supporting: Microsoft Dynamic Navison ERP
• Experience supporting User, Network

Interested applicants please send your resume to [email protected]

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

RCB No.: 199601303W

We regret that only shortlisted candidates will be contacted.

RESPONSIBILITIES:

IT Strategy & Management

· Develop and ensure that IT strategies, policies, controls and procedures that are aligned to objectives of the various Business Units.

· Lead and manage the Information Technology Department consisting of people, IT Infrastructure (Software & Hardware), MIS, Computer Operations and IT Security in providing efficient and effective IT services needed to support the bank’s operation and business growth.

· Set goals and provide direction for the department in accordance to the overall business strategy.

· Ensure that service level agreements are adhered to and the team provides responsive support to all business units within the Bank in Singapore. Evaluate staffing requirements, training and recruitment issues and agree priorities and time scales to resolve issues.

· Translate business needs and strategies into IT operation and support plans for execution.

· Optimize the use of IT resources to maximize productivity to support business initiatives.

· Develop and maintain business continuity management plan, identify resources and services required by the business during a business disruption. Carry out risk assessment, awareness, business impact analysis, assisting in drawing out recovery strategies for all technology departments and developing the detailed plan.

· Manage software development (developed locally).

· Ensure I.T user support excellence at all times.

· Implement disaster recovery planning and system testing.

· Ensure I.T requirements for opening of branches and ATMs are delivered in a timely and effective fashion.

· Ensure that regulatory guidelines related to IT Department are followed meticulously and the regulatory expectations on system availability are adhered to.

· Coordinate with ITFO so that the regulatory expectations on system availability are adhered to.

· Ensure that no unauthorized software/ applications are used within Bank’s system and all the software are having proper license in place.

· To follow the guidelines on procurement of required hardware and software.

· Develop, implement, and continuously improve the bank’s IT related policies.

· To work in close coordination and maintain liaison with ITFO.

· Local service desk issues to be resolved on top priority and it should enable business units to function properly.

Vendor Management

· Establish and maintain all third party I.T contracts with vendors and outsourced parties.

· Review service level agreements and conduct due diligence to ensure vendors and outsourced parties adhere to the bank regulations and procedures.

Other Activities

· Advise the business on IT Security strategy, audit areas, and key technical/infrastructure implementations.

REQUIREMENTS:

• Graduate or equivalent, preference will be given to those who hold degree in the field of Information Technology and have done courses related to Banking/Information technology.
• 15 continuous years of banking experience, preference will be given to those having working experience in a bank in Branch Operations/ Bank IT Operations, so that the candidate has an overview of overall working of the Bank.
• Preference will be given to candidates having overview and exposure to Banking Applications.
• Sound knowledge of banking systems/processes/procedures.
• Good management skills and analytical mindset, one who can effectively analyse a situation and make decisions to address issues/problem.
• Excellent communication and inter personal skills with the ability to Interact with all levels of staff and top management
• Sound knowledge of Microsoft applications: Excel/Word/PowerPoint.

Job Description:

We are looking for a proactive and customer-focused Customer IT Support Specialist to join our team. In this role, you will serve as the first point of contact for software-related inquiries, troubleshoot technical issues, and ensure customers have a seamless experience using the products.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat, providing timely and effective resolutions to software-related issues.
• Diagnose and resolve technical problems related to software installations, configurations, and usability.
• Maintain accurate records of customer interactions, technical issues, and resolutions in our CRM system.
• Assist customers in understanding and utilizing software features and updates effectively.
• Collaborate with the teams to address and resolve complex technical issues.
• Develop and update user guides, FAQs, and troubleshooting documents for customer self-service.

Qualifications:

• Proven experience in IT support, customer service, or a related field.
• Proficiency with software troubleshooting and support tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.

• Receive Service Request / Incident through phone, email and Helpdesk Ticketing tool.
• Basic technical support at the End User Computing (EUC) and network level: PC, iPad, Laptop, WAN and LAN.
• User Account Management (Add, Delete and Change) and follow Change Management processes.
• Escalate to Level 2 engineer if the issue not resolved.
• Remotely assist users with support needs.
• Manage and monitor internal assets to ensure accurate inventory records.

• Understands the commercial cost/financial/budget impact of decisions to be taken, for any products/solutions to be developed, considering the overall impact to a customer proposal and recommending the appropriate solutions
• Participate in deep architectural discussions to ensure solutions are designed for successful deployment.
• Design of solution offerings including services, support, training (classroom, roundtables, webinars). Detail definition of Solution Components, Scope of Work, Deliverables, Effort Sizing and Pricing.
• Implementation planning and delivery for Proof Of Concepts (POC), Migration Services & Deployment Services.
• Work closely with the Sales team to provide full presales assistance in support of the successful achievement of sales targets while adhering to cost of sales objectives
• Self-sufficiency in leading pre-sales activities aiming to close sales opportunities.
• Achieving reliable, timely and high-quality design and deployment work.
• Any other duties as assigned by management.

Position Summary

The IT Governance Specialist, as a 1.5 line of defense, is responsible for defining, formulating, governing, reporting and controlling of the IT and cyber risk (Information Security) related frameworks, policies, processes and procedures for the organisation. The incumbent plays a control function and works closely with the first, second and third lines of defense. The incumbent will be an intermediary, advisor and domain expert to the business stakeholders on IT and cyber security matters.

Key Responsibilities

• Interface with the second and third lines of defense and will be the single point of contact (working with first line) for all risk, audit and regulatory related matters
• Collaborate with second line of defense to implement and drive strategic initiatives to enhance the firm's technology risk management capabilities and awareness, in line with industry best practices and the firm's standards and regulatory requirements
• Identify and escalate emerging and upstream technology risks through execution of the Firm’s risk management framework tools, including risk event management, reporting, and action plan tracking
• Provide advisory to stakeholders and constituents regarding their IT/security obligations, facilitating acceptable outcomes
• Liaise with diverse teams to drive and conduct regulatory and IT compliance self-assessment programmes, risk awareness trainings and so on
• Liaise with diverse teams to perform risk and control self-assessment (RCSA) testing, gathering and validating KRIs, dealing with incidents, availability management, etc
• Partner and work with internal stakeholders to review, identify, streamline and implement process improvements with regards to IT and cyber risk management
• Manage IT related audits, regulatory inspections (including regulatory meeting and request for information)
• Review audit findings with key stakeholders to determine action plans and verify remedial solutions for closure
• Communicate and provide guidance of new IT related policies, standards to relevant stakeholders
• Provide advice on IT and cyber risk management matters as required
• Prepare ad-hoc and periodic regulatory and management reports
• Ability to innovate, automate and strategies as required

Requirement

• At least 7 years of experience in IT Governance or risk management
• Has worked in the financial or payment industry and is familiar with MAS and CCOP regulatory requirements or equivalent
• Experience in IT/Cyber operations/governance/audit/regulatory compliance
• Strong knowledge of regulatory requirements, IT Governance practices, operations risk management processes and industry trends/practices (e.g. NIST framework, MAS requirements, ISO 27001 standard, PS Act, etc.).
• Certifications such as CGEIT, CISA, CISM, CISSP, CRISC or any relevant certification is a plus
• Good project management, time management and problem-solving skills
• An eye for details, able to work well under pressure and respond to tight deadlines
• Team player and able to work independently
• Good communication, presentation and business writing skills
• Possess a strong control and process management mindset, able to perform deep-dive investigations and crunching for control and process issues
• Banking Computer Services Pte Ltd (a subsidiary of Network for Electronic Transfers (Singapore) Pte Ltd)

Job Description

• Industry/ Organization Type: Logistics Service Supplier
• Position Title: IT Support Administrator
• Working Location: Jurong Island (Company Transportation Provided, Islandwide)
• Working Hours: 5 days (Monday to Friday, 8 am – 5.45 pm)
• Salary Package: Up to SGD 3000 + Allowances + Incentive + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Support employees on all officially sanctioned hardware and software for end-user computing.
• Diagnose and resolve issues with hardware and software, providing relevant recommendations.
• Contribute to project-related tasks as needed.
• Adopt a proactive stance in ensuring all personnel at the primary facility receive comprehensive IT support, in collaboration with the IT department to guarantee efficient operational support.
• Coordinate with the Service Desk to hasten the resolution of technical problems, respond to user inquiries, and ensure thorough follow-up.
• Collaborate with the Local IT Project Team to deliver infrastructure services, support new client implementations, and participate in internal projects which include conducting technical investigation, preparing documentation, and overseeing testing and execution processes.

APPLY NOW!!!

• Min. Diploma in Information Technology
• Min. 1 year of technical knowledge of Microsoft Tools
• Preferably IT-Certification in Microsoft Tools
• Customer service experience/Logistics Business Knowledge is a plus

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69991 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

− Implementation of medium to large scale Biometric (.NET Framework) projects in the business domain of Public Security with emphasis on IT Security & Biometric Control;

− Conduct formal release tests and/or regression tests;

− Prepare test plans/cases, scripts and project related test deliverables;

− Generate test data to test each software or hardware component according to the quality criteria and business requirement;

− Design and develop automated testing procedures or scripts and keep them up-to-date;

− Ensure quality and accuracy is maintained throughout the software test life cycle;

− Enable timely delivery of the software or hardware release according to project schedule;

− Provide timely progress status update for Internal SIT and UAT, and onsite UAT;

− Ability to understand and adapt to relevant technologies and products; and

− Ability to work with team members to troubleshoot any problems with systems in production.

Requirements:

− Diploma/Bachelor Degree in Computer Engineering/Science or IT related course;

− Minimum 2-3 years functional, scenario and performance testing experience;

− Experience in Oracle and Microsoft SQL Server Databases;

− Experience in Katalon and knowledge in SeleniumHQ and HP Load Runner will be advantageous.

• To provide onsite technical and troubleshooting services covering below support activities within the required SLA time frame.
• Hardware support: Technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
• Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
• IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
• Enhanced support for VIP users
• Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
• Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
• Asset management support for end user devices by following defined processes
• Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
• Onsite support for events such as trade shows or special meetings
• Regular checks for IT Room devices and Meeting Room equipment when required
• Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Job Requirements

• Diploma / Nitec in Information Technology, Computer Engineering, Electronics or related field
• 1 to 2 years of desktop support experience
• 5 days work at Raffles Quay
• MNC work environment
• Salary $2700 - $3100

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.