Roles and Responsibilities (Technician)

1. Internal rack wiring, installation of equipment, trunking, conduits etc
2. Field Installation of cables, equipment, trunking, conduits etc
3. Testing, commissioning, termination, troubleshooting, repair and maintenance of cables, equipment etc
4. Record time and materials used on daily work assignment
5. Complete required paperwork including installation checklist, timesheets, service orders etc
6. Operate hand tools, power tools, ladders, test equipment etc
7. Work at height and small confined spaces when required
8. Able to work in customers' premises on job assignment when required
9. Able to work overtime and after office hours, weekends and public holidays when required
10. Able to perform Standby duty to attend to customers' sites during and after office hours, weekends and public holidays when required
11. Manage and handle incoming/ outgoing goods and inventory control
12. Create engineering drawings and designs for project
13. Must work well with little supervision individually and in a team environment
14. Able to work in a fast-paced environment and meet tight deadlines
15. Understand and adhere to health & safety policies and ensure quality of workmanship is maintained at all times to the highest possible standards
16. Other duties assigned by manager

Education Level

1. ITC/NTC/Diploma in Electrical / Electronics Engineering

Experience/Technical Skills

1. Experience in telephone & data cabling work, understand network diagram
2. Knowledgeable in various wiring configurations and termination
3. Proficient in MS Office applications

DUTIES AND RESPONSIBILITIES

1. Perform building/ facilities/ property preventive and ad-hoc maintenance works
2. Supervise maintenance and servicing works carried out by contractors
3. Conduct routine building inspections and monitor the performance of the mechanical & electrical systems
4. Carry out breakdown maintenance works (eg. electrical, sanitary, plumbing, painting and building repair works)
5. Attend to breakdown of building services and tenants' service calls
6. Conduct fire and safety procedures
7. Assist and support any adhoc work assigned.

Requirement

1. Nitec/Diploma in Electrical / Mechanical Engineering or equivalent
2. NITEC Skills Certificates in ACMV or M&E services will be advantageous
3. Hands-on skill set in mechanical and electrical systems, with proficiency in maintenance, troubleshooting, and repair
4. Effective communication skills and ability to work as part of a team

IT Executive

Responsibilities:

1. Provide IT and network support including system installation, configuration and upgrading (on-site and/or remote technical assistance to end-users).

2. Manage computer networks and related computing environments on systems software, applications software, hardware, and configurations.

3. Documentation of all the IT assets, user information, VOIP lines, data lines and software licenses and maintenance.

4. Protect data, software, and hardware by coordinating, planning and implementing network security measure.

5. Troubleshoot, diagnose and resolve hardware, software and network problems.

6. Managing of IT assets and assists in decision making on acquiring IT assets.

7. Setting up all the IT requirements which includes PC, Copier Machines, required software and the applications pertaining to the respective department.

8. Office 365 maintenance – creating email IDs / Teams for the new staffs, taking backup of the outlook files, adding additional email accounts in accordance to internal procedure.

9. Assists with the implementation of any new system and technology that will improve work processes and member experience.

10. Work with all stakeholders to identify and provide responsive support on IT requirements

11. Monitor the office network and firewall within a secure environment for enhanced protection.(DHCP, Firewall policy, Access point, Vlan)

12. Monitor Server room temperature and humidity, and make sure all server related equipment (E.g.: UPS) are working under good condition

13. Regular update antivirus-related tools and window-related system patches.

14. Domain maintenance

Others:

1. Any reasonable task assigned by management and deemed to be within the individual’s capabilities to ensure smooth running of the business

2. Ready to be on-call and provide site support when needed

Requirements:

1. Min. Diploma in Information Technology or its equivalent;

2. 3-5-years exposure in desktop/Helpdesk support;

3. Excellent in hardware, software, network, and server troubleshooting;

4. Ability to work in a fast-paced environment;

5. Bilingual in English and Mandarin (Write and Read)

6. Good communication and interpersonal skills;

7. Strong documentation and organizational skills for maintaining IT asset records and ensuring licensing compliance.

8. Strong in business operation support

Stellar M (PPP Coffee Group) is looking for technicians to be part of its equipment servicing team in Singapore.

In this role, you will be responsible for the servicing and repairing of both in-house and external client ‘s coffee equipments.

Job Descriptions

• In-house servicing and repair of specialty coffee equipment
• On-site visit to clients' premises for servicing and repair
• Maintaining an inventory of machines and spare parts
• Responding to clients' queries on equipment troubleshooting & repairs
• De-Installation and Installation of coffee making equipment

Job Requirements

• Fresh Graduates with technical skills are welcome
• Electrical knowledge preferred
• Team player
• Able to lift heavy machines

Additional Employee Benefits

• Birthday Leave + Annual Leave (starting from 14 days)
• Sick Leave
• Family and Friends discount on food and beverage at PPP Coffee(Funan) and Chye Seng Huat Hardware (Lavender)

Technician Responsibilities:

• Diagnose, troubleshoot and repair mobile devices;

• Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries;

• Able to interact positively with customers at the storefront and over the phone;

• Ability to multi-task between repairs and customer service;

• Other related duties as required;

• Maintain and use repair tools and equipment. Including software and in-store POS system to track repair tickets and inventory;

• Strategically plan the order of operations to ensure a successful repair;

• Provide estimates and quotes;

• Glass only replacement on Samsung and iPads;

• Microscopic Board work; component replacement Hand-solder SMT components,

• remove and replace thru-hole comp without board damage,

• solder wires and cables,

• Diagnosis, troubleshoot and repair mobile devices;

• identify assembly and documents issues;

• Repair logic board issues from water damage.

Requirements:

• Excellent knowledge of customer service best practice with previous experience;

• Ability to repair a variety of mobile devices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phone, and iPads.);

• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing;

• Knowledge of mobile devices including manufacturers, operating systems, and network service providers;

• Willing to work flexibly and with enthusiasm;

• Excellent organizational skills;

• Good attention to detail and ability to show initiative;

• Ability to demonstrate practical troubleshooting and problem analysis techniques;

• Ability to plan and prioritize your workload without supervision

• Good communication and problem-solving skills
• Excellent interpersonal skills
• Minimum 6 months of experience required as admin
• Dedicated as well as hard working individual with the intercommunication skills to work at all the level of organization.
• Helpful and well-mannered
• Working tirelessly to enable the growth and development of organization that is customer centric and outward-looking.
• Raising of Service Requests, Tracking of SRs, assets and organizational activities
• Maintaining Assets tracking and movement
• Broadcasting of Patches and Scheduled Maintenance
• Logging case and escalating to engineers, Email Transactions
• Issue RSA token and Internet Separation Devices and maintaining the asset inventory of it as well
• Proficient in Microsoft Office applications, Windows VISTA / Windows7/ Windows8

Position Overview
We are seeking an exceptional technology leader to drive strategic digital transformation and technological innovation within our client, a leading infrastructure-centric organisation. This leadership role will report into the board and will steer a strong technology team.

Key Responsibilities:

Strategic Technology Leadership

• Develop and implement comprehensive technology strategy
• Align IT initiatives with overall business objectives
• Lead digital transformation efforts

Technology Innovation

• Identify and evaluate emerging technologies
• Drive innovation across the organization
• Assess technological trends and their potential business impact

Governance and Compliance

• Establish robust IT policies and procedures
• Ensure regulatory compliance
• Develop and maintain cybersecurity frameworks
• Manage technology risk management strategies

Operational Excellence

• Optimize technological infrastructure
• Implement efficient IT systems and processes
• Manage technology budget and resource allocation

Team and Talent Development

• Build and lead high-performance technology teams
• Foster a culture of continuous learning and innovation
• Develop talent management strategies

Stakeholder Management

• Collaborate with executive leadership
• Engage with cross-functional teams
• Manage vendor and technology partner relationships

Qualifications:

Educational Requirements

• Advanced degree in Technology, Computer Science, or related field
• Professional certifications preferred

Professional Experience

• 10-12 years of progressive technology leadership experience
• Proven track record of strategic technology implementation
• Demonstrated ability to drive organizational change
• Solid IT Knowledge in Telecom (OSS/BSS) or Utility or Infrastructure related industries.

Reg No. R1112580
BeathChapman Pte Ltd
Licence no. 16S8112

• Conduct routine maintenance work (replacing fluids, lubricating parts etc.) aiming to vehicle functionality and longevity and repair work and report to workshop foreman for necessary technical assistance
• Inspect vehicle computer and electronic systems to repair, maintain and upgrade
• Inspect vehicle engine and mechanical/electrical components to diagnose issues accurately.
• Repair or replace broken or dysfunctional parts and fix issues (e.g. leaks)
• Has Experience in Automotive repairing, repair tyres, engine tune-ups, oil changes, gearbox repair, air-con & system diagnosis
• Any other ad-hoc duties as assigned

Jobs Requirements

• A minimum of 5 years’ experience in a similar role.
• Basic computer skills.
• Able to work independently and with a good working attitude
• Experienced/Responsible/Diligence.
• Strong team spirit.
• Able to work any shift
• Able to work on weekends and public holiday
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and

siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey.

- 3 days 2 nights yearly staycation including all meals and beverage in any of the 4 Garcha Group hotels in

Singapore.

- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

Job Description:

· Respond and attend to guest repair requests.

· Communicate with guests/customers to resolve maintenance issues.

· Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication.

· Visually inspect tools, equipment, or machines.

· Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings.

· Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards.

· Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, energy conservation, and/or general building.

· Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean-up of the painting or repair area.

· Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items.

· Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work.

· Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers.

· Display basic computer skills including inputting air handler schedules and making temperature changes.

Responsibilities:

• Provide technical support in process engineering to facilitate production operations.
• Advice, support and carry out machine acceptance tests, qualification, and validation of production processes and equipment.
• Lead or participate in the investigation, troubleshooting, and root cause analysis for various production events and equipment failures; ensure that all relevant CAPAs are completed timely.
• Ensure adequate preventive & predictive maintenance to reduce equipment failures while maintaining quality and productivity; ensure adequate spare part inventory to meet the critical maintenance requirement.
• Work with and supervise vendors/contractors to ensure installation, repairs, or maintenance works are carried out timely and with minimal disruption to operations.
• Ensure compliance with GMP, regulatory requirements, ISO standards, EHS standards, and other relevant policies/standards.
• Ensure workplace safety and be responsible for notifying Management in a timely manner of EHS/GMP deficiencies.
• Support plant automation, Industry 4.0, and digital manufacturing initiatives.
• Any other duties and responsibilities as assigned by the Manager.

Requirements:

• Tertiary education in Electrical/Mechanical Engineering
• Minimum 3 years of related experience as a manufacturing process engineer in a Cosmetic, Food, or Pharmaceutical Manufacturing environment
• Well versed in GMP
• Good experience in automation and Industry 4.0 plant will be useful for work.
• Good communication and interpersonal skills
• Systematic and able to work under pressure
• Excellent analytical and good engineering problem-solving skills, workload resource planning, and prioritization skills
• An independent self-starter and a strong team player

Stellar M (PPP Coffee Group) is looking for technicians to be part of its equipment servicing team in Singapore.

In this role, you will be responsible for the servicing and repairing of both in-house and external client ‘s coffee equipments.

Job Descriptions

• In-house servicing and repair of specialty coffee equipment
• On-site visit to clients' premises for servicing and repair
• Maintaining an inventory of machines and spare parts
• Responding to clients' queries on equipment troubleshooting & repairs
• De-Installation and Installation of coffee making equipment

Job Requirements

• Fresh Graduates with technical skills are welcome
• Electrical knowledge preferred
• Team player
• Able to lift heavy machines

Additional Employee Benefits

• Birthday Leave + Annual Leave (starting from 14 days)
• Sick Leave
• Family and Friends discount on food and beverage at PPP Coffee(Funan) and Chye Seng Huat Hardware (Lavender)

JOB OVERVIEW

The Calibration Lab Technician is responsible for performing calibration and maintenance of electrical measuring instruments in compliance with industry standards and customer requirements. This role ensures accuracy, reliability, and traceability of equipment used in industrial and scientific applications.

KEY RESPONSIBILITIES

• Perform calibration of electrical equipment and instruments, including multimeters, clamp meters, oscilloscopes, hypot tester, power meters, and other electrical test devices in laboratory or client site as required.
• Ensure all calibrations are conducted in compliance with ISO/IEC 17025 standards.
• Conduct routine testing and quality checks on lab equipment.
• Prepare detailed calibration certificates and reports in compliance with ISO/IEC 17025 standards.
• Maintain accurate calibration records and ensure traceability to national or international standards.
• Ensure proper maintenance and cleanliness of calibration equipment and the lab environment.
• Troubleshoot, repair and adjust instruments as necessary to meet calibration specifications.
• Follow safety protocols and maintain compliance with all relevant quality management systems.
• Stay updated on industry standards and methodologies related to calibration.
• Work collaboratively with engineers and other team members to meet customer requirements.

PREFERRED SKILLS

• Proficiency in handling precision measuring instruments.
• Knowledge of calibration software and tools is an advantage.
• Strong attention to detail and problem-solving abilities.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.

Job Description

• Involve in plant routine preventive maintenance & servicing activities, replacement of parts.
• Upkeep of plant tools, equipment, bins condition, stickers, and straps.
• Troubleshoot and resolve operating issues.
• Carry out equipment, component and part replacement.
• Assist in technical design and plant improvement activity.
• Support the daily plant operation activity.
• Testing of plant's system and operation.
• Comply with the plant’s safety regulatory requirements.
• Other related activities and ad-hoc duties assigned.
• Housekeeping of plant work area / work station.

Job Requirements:

• Minimum NITEC education level.
• Preferably with 1 year of relevant working experience in the related field. However, no experience required as on-the-job training provided
• Knowledge of water treatment plant operations will be an advantage.
• Self-motivated, a good team player, hardworking & willing to learn.
• Able to work overtime when needed, including Sunday and PH.
• Able to work in a fast-paced work environment.
• Good in time management, problem-solving, and work hands-on.
• Some physical work will be required.

Others Information:

• Normal working hours
  • Monday to Friday: 0830am - 1730hrs
  • Saturday: 0830hrs - 1230hrs

Stellar M (PPP Coffee Group) is looking for technicians to be part of its equipment servicing team in Singapore.

In this role, you will be responsible for the servicing and repairing of both in-house and external client ‘s coffee equipments.

Job Descriptions

• In-house servicing and repair of specialty coffee equipment
• On-site visit to clients' premises for servicing and repair
• Maintaining an inventory of machines and spare parts
• Responding to clients' queries on equipment troubleshooting & repairs
• De-Installation and Installation of coffee making equipment

Job Requirements

• Fresh Graduates with technical skills are welcome
• Electrical knowledge preferred
• Team player
• Able to lift heavy machines

Additional Employee Benefits

• Birthday Leave + Annual Leave (starting from 14 days)
• Sick Leave
• Family and Friends discount on food and beverage at PPP Coffee(Funan) and Chye Seng Huat Hardware (Lavender)

Responsibilities:

Day-to-day installation and maintenance of services, within compliance to the safety regulations,Offsite backup tape maintenance

iPort operations maintenance support includes:

• Cranes maintenance - visual checks on network devices, power cable, UTP, fibre for any physical damages and checking for fibre losses
• Lighting mast maintenance – to facilitate the lowering of lighting mast together with other counterparts
• Onsite power maintenance – checks on cables for loose ends and make sure equipment are powered after any power maintenance.
• iCabling Works including terminating of low voltage single phase electrical power (ceeforms) cables, fiber optic cable and structure cabling related which closely related to data centre operations across
• Supervise and escort contractors to facilitate replacement of hardware/ equipment i.e. network switches and servers.
• Involve in relocation/ redeployment/ movement of hardware/equipment i.e. network switches and servers from premise to premise
• Basic network and PC troubleshooting
• Co-ordinate with end user from Business Units to resolve issues and also provide and restore in-scope services.

Requirements:

• 2-3 years of working experience in the telecommunications/ data centre related industry in the operational field OR
• Possess a Certificate from Institute of Technical Education ("ITE') in a relevant course
• Class 3 driving license for vehicles and be able to work independently without supervision.

We are looking for an IT Helpdesk Support Executive to support the regional business operations. The incumbent will be working alongside with the various members in the IT Department to provide all aspects of helpdesk support to BELFOR (Asia) at HQ level and all regional offices.

Actively agile and operational, the person shall come with practical hands-on experiences accompanied with good academical background knowledge in various aspects of information technologies (i.e., including infrastructures, network, security, hardware and software, etc): -

Key responsibilities: -

• Ensure BELFOR (Asia) IT infrastructure is robust and at performing at optimal operational level with minimum downtime
• Provide support to IT Infrastructure Management that covers a) Helpdesk Support to end-users, b) Security and Compliance, and 3) Policy and Documentation
• Ensure tickets are appropriately addressed within the stipulated time frame
• Perform installation and maintain of computer systems, software and networks ensuring its functionality to support the daily business at optimal operational level
• Study and review system application and conduct training where necessary on the targeted application
• Study and make recommendations to safeguard the usage of IT peripherals

Additional Requirements: -

• Minimum 5 years of relevant working experience
• Good written and verbal communication
• Ability to diagnose and troubleshoot issues effectively and provide constructive solutions
• Hands-on experiences with Microsoft Windows Server include Active Directory, DNS, DHCP and AD Group Policy
• Hands-on experiences with administration of Microsoft 365 (Office, Teams, Exchange, Azure, AD, Sharepoint, etc.)
• Hands-on experiences with end user computing support on Microsoft Windows 10 and 11
• Familiarity with Firewall, Router, IP Telephony, VPN and TCP/IP Networking configuration
• Familiarity with MDM, patch management and EDR endpoint security and data encryption
• Ability to work independently with minimum supervisrion and as a good team player

The person should have good practical troubleshooting experience and handle fundamental IT issues and identify potential risks that may deter/hamper efficiency performance level.

This role is contract for twelve (12) months and subject for renewal with good performance.

All candidates with relevant working experiences are encouraged to submit a comprehensive resume for review and discussion.

Responsibilities:

·Plan, execute, monitor and assist in the installation and ongoing support and maintenance of all hardware, software and networks in project delivery

·Conduct root cause analysis & implement pro-active measures

·Responsible for supporting operational systems satisfying contractual Service Level Agreement

·Perform and manage routine preventive maintenance and operational activities promptly and effectively

·Perform troubleshooting and fault rectification

·Provide up-to-date project documentation and reports

·Diagnose and rectify technical issues

·Perform standby duties if required

Requirements:

·Experience in Windows server OS, Unix/Linux OS & virtualization environment (VMware, HyperV etc.)

·Strong troubleshooting skills and analytical mind with problem-solving aptitude

· Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment

·Pro-active, dynamic and with good analytical/conceptual thinking

·Able to work independently as well as in a team and good interpersonal skills

·Good Working knowledge with VPN, firewall appliances would be an advantage

·Good working knowledge with routers, switches would be an advantage

·Good working knowledge in hardware like servers, storage area networks (SAN), network-attached storage (NAS) devices

•Experience in hardening of OS, system and network equipment

•Experience in Patch Management

•Good Knowledge of IT Infra services like Active Directory, DHCP, DNS, Exchange/Mail Service, Database, Web or App Server etc.

·Entry level candidates are welcome. Candidates with more/ complexity of experience will be considered for a senior role.

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [email protected] for immediate processing.

(EA Reg No: 20C0312)

Overview:

We are seeking a motivated and detail-oriented undergraduate intern to join our team. This internship provides an excellent opportunity to gain hands-on experience in various administrative, data management, and IT-related tasks.

Key Responsibilities:

1. Microsoft Forms Management: Assist in creating, editing, and managing Microsoft Forms for internal use.
2. Data Collation for Insurance Renewal: Support in gathering and organizing required data for the annual insurance renewal process.
3. File Archiving and Scanning: Help with the systematic archiving and scanning of important documents to ensure efficient records management.
4. Staff Claims Review: Perform basic checks and verifications on staff claims for accuracy and completeness.
5. Supplier Reconciliation: Assist in reconciling supplier statements and resolving discrepancies.
6. Inventory Management: Conduct inventory checks, ensure proper tagging, and verify inventory tallies.
7. Cross-Charging Support: Assist in allocating IT-related invoices to the appropriate departments using Excel.
8. New Laptop Setup: Support in the basic setup and configuration of new laptops for staff use.

Qualifications:

• Student pursuing Degree in Finance, Business Management, or a related field.
• Proficiency in Microsoft Office, particularly Excel.
• Strong attention to detail and organizational skills.
• Ability to multi-task and manage time effectively.
• Excellent communication and teamwork skills. Good in analytical skills and has an eye for detail
• Enthusiasm and willingness to learn and expose to new and different challenges
• Possess good work attitude and highly self-motivated

Note:

• Minimum Internship Duration: At least 3 months
• Depending on educational background, Interns will be paid a monthly internship allowance of S$1500 (max)
• Please state your earliest availability and commitment period

Responsibilities:

• Design and document IT and OT systems for shipboard networks.
• Coordinate and manage IT and OT projects to ensure timely delivery.
• Provide remote and on-site support for IT and OT systems.
• Analyze and resolve IT/OT system design and implementation issues.
• Develop and maintain comprehensive documentation for IT and OT systems.
• Contribute to the implementation of IT/OT governance procedures, including:

1. Reviewing OT system designs for new vessels:
2. Evaluating and assessing new OT systems
3. Participating in system integration and user acceptance testing
4. Reviewing VLAN and firewall configurations with vendors and manufacturers
5. Supporting the implementation of cybersecurity projects across vessels
   

Requirements:

• 3-5 years of experience in maritime IT, including shipboard systems (engine automation, navigation, trim/fuel/route optimization, cybersecurity, incident handling)
• Strong knowledge of network design and troubleshooting for marine environments
• Occasional travel for on-site surveys and troubleshooting
• Tertiary qualification in IT networking or Marine Engineering
• Professional certifications (CCNP, NSE 6.0 or higher) preferred
• Strong understanding of cybersecurity best practices

We are assisting our client, part of a global engineering and technology group, look for a Department Manager (IITS). The Department Manager for Integrated Information Technology Systems plays a crucial role in overseeing and managing the integrated IT services and operations to the Client's customers in the Defence sector. You will be responsible for ensuring the effective delivery of IT solutions, infrastructure management, and support services to meet the needs of the company and our customers.

Responsibilities:

• Orders and Revenues Management: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.
• Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.
• Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.
• Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. Department managers play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

Requirements:

• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
• Proven experience in system engineering and oversees the maintenance of multiple IT systems that interconnects and operate together a cohesive system.
• Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
• Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking, and security.
• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.

You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.

As IT Onsite Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

This is an excellent opportunity for an experienced IT Onsite Engineer to take the next step in their IT career and you will:

• Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
• Troubleshooting hardware related issues and replace parts if needed
• Troubleshooting software related issues and apply fix
• Perform Install, Move, Add and Change activities
• Work with team members in completing job assignments
• Follow process to attend assigned jobs and escalate issues
• On-boarding and off-boarding users

You already have:

• Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.
• At least 2 years of experience with end user support.
• Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
• Familiar with ticketing system (such as Service Now and etc.)
• Collaboration experience including knowledge of remote control of PCs
• Strong customer service skills
• Attitude as a team player
• Fluency in both written and spoken English

Job Description & Requirements

In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and knowledge enables us to better secure customers’ environments, helping customers enhance their overall IT infrastructure, security, and support.

Job Description

• Working hours from 5.30 to 10.30 pm
• Provide support technical assistance to end-users, diagnosis, and troubleshooting of technical problems.
• Deployment, maintenance, upgrading, and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365 configuration and administration, patching & file server management
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• IT asset management and other ad-hoc duties will be assigned as and when needed
• Knowledge of Freshwork will be an added advantage.

Job Requirements

• Good knowledge of Windows OS, AD, and Office 365, with basic IT network skillset.
• 2-3 years of relevant working experience, preferably from an SI environment
• Strong problem-solving skills and a positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry-level candidates are welcome to apply

Responsibilities

• Write detailed specifications in-line with the list of requirements provided by business lines
• Liaise with business counterparts for clarification and understanding of requirements
• Analyze functional impacts and take into account technical constraints advised by technical lead
• Collaborate and work closely with the developers to implement change or evolutions
• Organize PSS workshops with developers, tech leads and architects for issues
• Define tests strategy, test plan and test cases in coordination with project manager and business
• Conduct continuous testing in development environment to validate development changes
• Provide level 2/ 3 support on production issues
• Carry out analysis and investigations by verifying data on the database or GUI
• Analyze and solve functional problems in coordination with developers
  

Qualifications

• Minimum 10 years of experience as an IT Business Analyst working on requirements gathering, solution planning, testing and documentations
• Experience with backlog management tools such as Jira and Azure TFS
• Advanced knowledge and practical usage of SQL, troubleshooting and optimizing stored procedures/functions
• Knowledge in CI/CD platforms such as Github, GitLab or AzureDevOps
• Exposure to API development is strongly desired, including writing test cases for API and execute with testing tools such as Swagger or Postman
• Knowledge and understanding of programming language such as Java, C#, C++ and PowerShell is helpful
• Experienced with Spark, MSBI and Control-M for ETL projects
• Only Singaporeans

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241

Responsibilities:

• Assist the Operations Manager to oversee the daily operations including managing team KPI results.
• Supervise field resource work progress daily whereby ensuring jobs completion and closed timely.
• Take ownership and lead team leads including process and workflow design, service operations and field service resource management.
• Drives Internal Team and Contractual Service Level Management targets, recovery and improvement plans.
• Provide leadership guidance on service delivery process in accordance to service contract and deliverables.
• Ensure service quality in all aspects of service delivery, including customer satisfaction and team morale.
• Manage team's RACI, roles and responsibilities, workload, training roadmap.
• Manage internal resources and external partners workers including service quality and performance against targets.
• Conduct regular operational reviews with service team or team member in identifying issues and tracking till resolution.
• Provide assistance and advise field resources including handling of escalation cases.
• Manages work related escalations with client and internal stakeholders when required.
• Prepare operation reports and share analysis findings with customers.
• Understand customers’ requirements and needs. Build strong relationships with customers.
• To participate in work meetings with management team and external customer team.

Requirement:

• Min 3 years of related experience in corporate envinroment
• Experience in managing end user support envinroment
• Strong leadership and management skills
• Excellent problem-solving skills
• Strong communication

other information:

• Working location: Raffles Place

Responsibilities

• Plan, execute, monitor and control the various technical aspect of the project.
• Manage or participate in new setup or upgrade of system/network infrastructure projects.
• Responsible for supporting operational systems satisfying contractual Service Level Agreement
• Perform and manage routine preventive maintenance and operational activities
• Provide project documentation and reports
• Diagnose and rectify technical issue

Requirements

• Experience in Windows server OS, Unix/Linux OS & VM environment
• Good knowledge and hands-on experience with Microsoft SQL Server would be an advantage
• Good Working knowledge with VPN, firewall appliances and Cisco routers/switches
• Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment
• Pro-active, dynamic and with good analytical/conceptual thinking

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [email protected] for immediate processing.

(EA Reg No: 20C0312)