Technician responsibilities

• Troubleshoot and repair mechanical, electrical, plumbing, aircon and other building equipment and systems
• Conduct preventive maintenance on all equipment and systems to minimize downtime
• Ensures maintenance and repair work is attend to swiftly and completed to the best practice

Technician requirements

• Minimum 2 years work experience in facilities and building maintenance in hospitality industry
• Must have relevant qualification and hands-on skills in Mechanical, Electrical and Plumbing
• Please provide expected remuneration
• Please provide past experience details
• Please provide personal information (We will keep it confidential)
• Please provide any additional information that are advantageous in the performing of the duties

Responsibilities:

• Diagnose, troubleshoot and repair mobile devices;

• Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries;

• Able to interact positively with customers at the storefront and over the phone;

• Ability to multi-task between repairs and customer service;

• Other related duties as required;

• Maintain and use repair tools and equipment. Including software and in-store POS system to track repair tickets and inventory;

• Strategically plan the order of operations to ensure a successful repair;

• Provide estimates and quotes;

• Glass only replacement on Samsung and iPads;

• Microscopic Board work; component replacement Hand-solder SMT components,

• remove and replace thru-hole comp without board damage,

• solder wires and cables,

• Diagnosis, troubleshoot and repair mobile devices;

• identify assembly and documents issues;

• Repair logic board issues from water damage.

Requirements:

• Excellent knowledge of customer service best practice with previous experience;

• Ability to repair a variety of mobile devices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phone, and iPads.);

• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing;

• Knowledge of mobile devices including manufacturers, operating systems, and network service providers;

• Willing to work flexibly and with enthusiasm;

• Excellent organizational skills;

• Good attention to detail and ability to show initiative;

• Ability to demonstrate practical troubleshooting and problem analysis techniques;

• Ability to plan and prioritize your workload without supervision;

Job Description

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to both domestic and APAC office users.
• Respond to queries either in person, over the phone or over e-mail. Ask questions to determine nature of complex problems and walk customer through problem-solving process.
• Run diagnostic programs to resolve problems.
• Follow up with customers to ensure issues have been resolved. Run reports to determine malfunctions that continue to occur.
• Research and create technical procedures training manuals and train computer users.
• Setup, administer and utilize helpdesk tools, user self-service center and ticketing systems (BMC remedy, manage engine, etc.).
• Install, modify, reconfigure, update and repair computer hardware and software including OS and antivirus software independently.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VoIP and other systems independently.
• Install and troubleshoot computer peripherals for users independently (such as printers, scanners, etc.).
• Configure and troubleshoot user mobile phone with configuration (such as active sync, Wi-Fi access, etc.) and configure back-end systems.
• Create and maintain an inventory for company IT assets (such as computers, monitors, phones, mobile phones, tablets, etc.) and create business plan forecasts.
• Provide help and guidance to junior colleagues.
• Perform other miscellaneous duties as directed by Line Manager.

Minimum Level of Education and Experience Required (Please attach additional sheet where necessary)

• Associate degree in IT or non-IT related Bachelor degree with 9 years' experience as a IT administrator.
• Alternatively, an IT related Bachelor degree with 7 years of IT experience.
• CompTIA A+ or equivalent professional certification is preferred.
• Proficient oral and written English.

1. Provide technical support for user’s desktops, laptops, software and other related IT equipment.
2. Perform troubleshooting of computer network issues in Windows domain environment (TCP/IP, AD, Firewall, Switch).
3. Corporate email setup and administration (Exchange Server, Outlook).
4. Hardware and software inventory documentation.
5. Any other duties as required by the manager or Head of Department that are commensurate with the grade.

TECHNICIAN / SENIOR TECHNICIAN $2,500 + BENEFITS @ Tagore Lane

• Min 2 years experience in commercial building maintenance.
• Carry out routine inspection and maintenance of M&E and estate functions.
• Carry out minor repairs and maintain general cleanliness in the building and around the perimeters.
• NITEC (electrical).
• 5.5 day week.
• Singaporeans only.
• Medical & dental benefits, medical leave and annual leave encashment.
• REVENUE sharing.

Email resume to [email protected] or WhatsApp 9758 2892

Roles & Responsibilities:

• May occasionally be requested for business trip outside of Singapore for IT operations.
• Assist in setup of servers, firewalls and other network equipment for small offices
• Provide office IT support to the company employees.
• Provide vessel IT support to the crews onboard the vessels.
• Ensure all the IT issues are resolved within the stipulated time.
• Ensure assigned IT project tasks are completed within the stipulated timeline.
• Provide effective communication and customer service to the employees and the crews, in person and through phone calls and emails.
• Oversee and keep IT assets such as servers, laptops, monitors and printers.
• Update the IT asset inventory, application accounts and audit related documents regularly.
• Setup account, preparation of hardware and software for new hires.
• Participate/assist in internal and external audits.
• Prepare simple troubleshooting documentation for the staff and crews.
• Oversee IT procurement according to the company process.

Requirements:

• Bachelor’s degree or recognized Diploma in technology or computer science.
• Preferably 3-5 years or above experience working in infrastructure, network and security areas.
• Knowledge and certification in Microsoft 365, VMWare, Microsoft Hyper-V and CCNA will be advantageous.
• Strong knowledge and experience in LAN/WAN network configuration
• Able to multi-tasking and work on multiple projects simultaneously.
• Able to work independently and as part of a team.
• Knowledge in security risk assessment, audit, vulnerability scanning, data and application security is a plus.
• Excellent analytical, troubleshooting and problem-solving skills
• Excellent interpersonal skills
• Self-motivated and have drive, and ability to work independently and a good team player.

We offer attractive remuneration package and fringe benefits with excellent career development opportunities in a global organization.

We are an equal opportunity employer. Applications from all qualified candidates are welcome.

All information provided by applicants will be used for recruitment-related purposes only and will be handled in strict confidence by authorized personnel. Only short-listed candidates will be notified.

Stellar M (PPP Coffee Group) is looking for technicians to be part of its equipment servicing team in Singapore.

In this role, you will be responsible for the servicing and repairing of both in-house and external client ‘s coffee equipments.

Job Descriptions

• In-house servicing and repair of specialty coffee equipment
• On-site visit to clients' premises for servicing and repair
• Maintaining an inventory of machines and spare parts
• Responding to clients' queries on equipment troubleshooting & repairs
• De-Installation and Installation of coffee making equipment

Job Requirements

• Fresh Graduates with technical skills are welcome
• Electrical knowledge preferred
• Team player
• Able to lift heavy machines

Additional Employee Benefits

• Birthday Leave + Annual Leave (starting from 14 days)
• Sick Leave
• Family and Friends discount on food and beverage at PPP Coffee(Funan) and Chye Seng Huat Hardware (Lavender)

Our client is an established and growing company and they are looking for:

Technician

Overview:

The successful incumbent will be responsible for ensuring kitchen operations run on optimal equipment health for the supply of daily meals to Prisons. He/she will provide planning support to ensure the smooth execution of facility services in line with workplace safety standards and is responsible and is responsible for the equipment and facilities in the kitchen, ensuring that they are maintained, serviced and repaired for the efficient operation of the 3 kitchen workshops.

Duties & Responsibilities:

• Manage and directly supervise maintenance contractors in administering the preventive and recovery maintenance programme for kitchen equipment daily.
• To ensure the availability of equipment for production through preventive maintenance and scheduled maintenance. Examples of equipment, Combi oven, Tilting Pan, Ware wash machine.
• To improve the equipment efficiency, safety, and output quality by carrying out appropriate modifications for the machinery or changing some repair and maintenance methods and procedures.
• To perform maintenance and repair of equipment and troubleshoot equipment’s faults.
• To prolong the life span of equipment or expensive parts by proper regular preventive maintenance.
• To be responsible for the safety of maintenance staff.
• Maintain all workshop tools and equipment in an orderly manner.
• To maximize production capacity, productivity, and quality.
• In addition to equipping inmates with technical skills, cultivate the right values, attitudes, and positive mindsets.
• Plan, liaise, and provide direct supervision for tasks assigned to contractors during kitchen closures.
• Work with maintenance contractors to ensure proper storage, inventory, and adequate stock level is maintained for spare parts.
• Coordinate with Kitchen Operations for the conduct of monthly facility services such as kitchen cleaning, pest control, and floor/grease trap cleaning.
• Work with contractors to troubleshoot maintenance-related issues and provide remedial recommendations.
• Ensure contractors comply with Prison’s security regulations for the management of tools and adherence to workplace safety protocols.
• Facilitate Workplace Safety and Health monthly inspections and jointly follow through with Kitchen Operations on recommendations provided by WHSO.
• Ensure proper follow-up and record keeping for quotation of spare parts, service reports and timely and accurate submission of monthly invoices.
• Work with maintenance contractors to submit the annual conditional assessment and monthly overall health status of kitchen equipment.
• Raise requests and draft equipment specifications by liaising with vendors/contractors for new equipment or spare parts purchases.
• Conduct administrative support for maintenance-related functions.

Job Requirements:

• Diploma in electronics, electrical or mechanical engineering, or ITC in electronics.
• 2-3 years of experience in similar roles and industry.
• Experience in managing multiple groups of contracted vendors.
• Knowledge of kitchen equipment and facilities management, welding, and Cooling system preferred.
• Troubleshooting electrical, mechanical, electronic, and related problems and being able to read all the above drawings.
• Preferably know how to read Auto-Cad and Line Drawing.
• Able to work in a fast-paced and restricted work environment.
• Able to understand electrical and mechanical systems.
• Proficient in Microsoft Office.
• Good communication and interpersonal skills.
• Work Location: Changi Prison

Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:

[email protected]

What our client offers

Our client offers an attractive remuneration package, a fast-paced and exciting working environment and provide challenging opportunities for career advancement. They care about their employees. They are not just an employer. They are a Team. They do not just offer you a job, they offer you a career. By joining their team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for customers, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic and fast-growing organization.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Benchmark will be collected, used and disclosed by or on behalf of Benchmark to determine or investigate your suitability, eligibility or qualifications for employment with Benchmark and/or its clients and manage your application for employment with Benchmark and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

We thank all applicants for their interest in a career with our client. Due to the high volume of incoming applications, we will not be able to respond to all applicants. Therefore, only shortlisted applicants will be notified for interviews. All applications will be treated with the strictest confidence.

THOMAS CHAN | MOM CEI No: R1766693 | Benchmark Staffing Solutions | MOM EA License: 21C0679 | UEN: 53435609E

INSTALLATION AND SERVICE AIR-CON

LIASE WITH CUSTOMER

GOOD ATTITUDE AND RESPONSIBLE

ARRANGE SCHEDULE

IT SYSTEM HELPDESK TECHNICIAN

(Salary Range: S$3000~S$5000)

Responsibilities:

• 3 days station at client's office for Technical and Desktop support
• 2 days in Office
• Monitoring and maintaining networks and servers.
• Upgrading, installing and configuring new hardware and software to meet company objectives.
• Implementing security protocols and procedures to prevent potential threats.
• Creating user accounts and performing access control.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data.
• Keeping up to date with advancements and best practices in IT administration.

Requirements:

• Diploma in Information Technology of Computing , information systems, or similar.
• At least two years' experience in a similar role.
• Experience with IT systems, networks, and related technologies.
• Good knowledge of best practices in IT administration and system security.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.

Responsibilities:

• Inspect and troubleshoot equipment and machine.
• Perform preventive maintenance to achieve minimal to zero machine downtime.
• Source replacement parts.
• Repair and replace faulty parts & equipment.
• Carry out minor fabrication
• Carry out building maintenance and service
• Comply to all risk control measures and adhere to safe work procedure according to WSH (Risk Management) requirements while performing assigned work duties.

Requirements:

• Rich experience as a technician especially on machine maintenance and repair
• Electrical, electronic and mechanical knowledge
• Detailed with problem-solving skills

Job Description & Requirements

In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and knowledge enables us to better secure customers’ environments, helping customers enhance their overall IT infrastructure, security, and support.

Job Description

• Working hours from 5.30 to 10.30 pm
• Provide support technical assistance to end-users, diagnosis, and troubleshooting of technical problems.
• Deployment, maintenance, upgrading, and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365 configuration and administration, patching & file server management
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• IT asset management and other ad-hoc duties will be assigned as and when needed
• Knowledge of Freshwork will be an added advantage.

Job Requirements

• Good knowledge of Windows OS, AD, and Office 365, with basic IT network skillset.
• 2-3 years of relevant working experience, preferably from an SI environment
• Strong problem-solving skills and a positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry-level candidates are welcome to apply

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

We are looking for a skilled IT Security Engineer to join our client for a 1-year direct contract. The successful candidate will bring strong expertise in information security and hands-on experience managing security projects from start to finish.

Responsibilities:

• Lead and execute security projects across various domains, including endpoint, network, and application security.
• Implement and manage security tools, such as Web Proxy, Endpoint Protection, Email Security, and Vulnerability Scanners.
• Assess system security through threat modeling and propose effective solutions.
• Explore and integrate emerging security technologies to strengthen the organization’s security posture.
• Collaborate with teams to ensure secure deployment and operation of cloud environments.

Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Security, or a related field.
• 5 years experience in IT Security, with deep expertise in one or more security domains.
• 3 years hands-on experience in end-to-end IT security projects or project delivery.
• Familiarity with security tools and frameworks.
• Security certifications (CISSP, CISM, AWS Certified Security, etc.) are highly desirable.
• Experience with cloud security is an added advantage.
• Thrives in fast-paced and demanding environments.

This role is a great opportunity to work on impactful security projects in a dynamic environment.

Key Responsibilities:

Plan, initiate, and manage IT projects (e.g., SharePoint, eGIRO) ensuring they meet timelines, budget constraints, and project specifications.

Liaise with project vendors to coordinate and oversee project delivery.

Lead the development of new software applications (e.g., Banking software) and systems, including requirement gathering, design, coding, testing, and deployment.

Ensure quality and functionality of the software and systems meet the organizational

standards.

Analyze the work plan for the department, identifying key areas for improvement and optimization.

Write detailed reports on project progress, department performance, and other relevant metrics.

Identify the types of reports to be submitted from the department and ensure timely and accurate submission.

Liaise with internal stakeholders to determine their technology needs and ensure IT

projects align with the overall business strategy.

Research and implement new technologies that can improve the efficiency and effectiveness of business operations.

Proactively seek out opportunities for technological improvements and present recommendations to senior management.

Ensure all IT practices comply with regulatory standards and company policies.

Maintain thorough documentation of all projects and change management processes to ensure transparency and compliance.

Qualifications

Bachelor s degree in Information Technology, Computer Science, or a related field.

Have some experience in IT project management and software development.(preferred)

Proven track record of successfully managing IT projects from initiation to completion.

Experience in developing and deploying software applications, particularly in the banking or financial services sector.

Experience with database management systems.

Strong analytical and problem solving skills.

Experience in writing detailed reports and performance metrics.

Responsibities

• Assist in setting up the vessel maintenance system for new addition vessels to the fleet and existing vessels.
• Help to update the vessels maintenance system within the fleet vessels.
• Assist to complete for Request for change (RFC) from vessels an office in time.
• Check/find correct info in Maker's Drawing/ Manual of specific equipment if needed to update/ admend in the system.
• Assist and support the organization to succeed with our maintenance strategy.

Requirement:

• Experience working with vessel maintenance system.
• Presvious experience as a marine engineer or deck officer is advantage.
• Excellent verbal and written communication skill in English.

Clarence Khoh

R1552376

IT INFRASTRUCTURE ENGINEER RESPONSIBILITY:

The IT Infrastructure Engineer is responsible for the implementation, operation and maintenance of application infrastructure services that meet application requirements and business needs, and is aligned to Government’s policies, standards and procedures. The IT Infrastructure Engineer will get to:

• Engage stakeholders to translate business requirement into application infrastructure design and services to meet the intended availability, capacity, resiliency, security and continuity requirements;

• Forecast budget needed to support the project initiatives and maintenance contracts;

• Work with service providers to design, develop, deploy and configure IT application infrastructure projects to meet confidentiality, availability and data integrity needs;

• Ensure Agency’s Technical Architecture and application infrastructure are in compliance with IM8 and Agency’s IT Policies and Standards;

• Manage day-to-day delivery and support of application infrastructure services; and

• Collaborate with other government agencies and central services teams to facilitate and deliver government-wide application services.

EXPERIENCE AND SKILLS NEEDED

• Degree or Diploma in IT, computer or related disciplines

• Minimum 3 years of working experience for Engineer and 5 years of working experience for Senior Engineer • Hands-on experience in at least 1 full project development life cycles for Engineer and 3 full project development life cycles for Senior Engineer

• Ability to take a broad, strategic perspective as well as drill down to understand business needs and challenges

• Results and customer oriented mind-set

• Team player with strong organization and people handling skills

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

• ITIL v3 Foundation certification preferred

Role: IT INFRASTRUCTURE ENGINEER

RESPONSIBILITY

The IT Infrastructure Engineer is responsible for the implementation, operation and maintenance of application infrastructure services that meet application requirements and business needs, and is aligned to Government’s policies, standards and procedures.

The IT Infrastructure Engineer will get to:

• Engage stakeholders to translate business requirement into application infrastructure design and services to meet the intended availability, capacity, resiliency, security and continuity requirements;

• Forecast budget needed to support the project initiatives and maintenance contracts;

• Work with service providers to design, develop, deploy and configure IT application infrastructure projects to meet confidentiality, availability and data integrity needs;

• Ensure Agency’s Technical Architecture and application infrastructure are in compliance with IM8 and Agency’s IT Policies and Standards; • Manage day-to-day delivery and support of application infrastructure services; and

• Collaborate with other government agencies and central services teams to facilitate and deliver government-wide application services.

EXPERIENCE AND SKILLS NEEDED

• Degree or Diploma in IT, computer or related disciplines

• Minimum 3 years of working experience for Engineer

• Hands-on experience in at least 1 full project development life cycles for Engineer and 3 full project development life cycles for Senior Engineer

• Ability to take a broad, strategic perspective as well as drill down to understand business needs and challenges

• Results and customer oriented mind-set

• Team player with strong organization and people handling skills

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

• ITIL v3 Foundation certification preferred

About the Company

We are a leading provider of corporate solutions and equipped with diverse expertise and tailored advice that benefits businesses from all over the world. Headquartered in Singapore, our strong regional presence spans 9 strategic markets, including Australia, Hong Kong SAR, India, Indonesia, mainland China, Malaysia, Philippines, and Vietnam. With over 1,500 dedicated professionals, we offer a comprehensive suite of services, including corporate secretarial, accounting and tax, payroll and HR, and compliance solutions.

Responsibilities

• Responding in a timely manner to service issues and requests & support internet users for email and other technical assistance
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Deliver technical support to employees across the organization, either in person or remotely.
• Set up accounts for new users and ensure a seamless onboarding experience
• Repairing and replacing equipment as necessary
• Testing new technology
• Maintenance activities for regular and adhoc system patches or upgrades
• Server administration, network administration, desk and networking support for business users and clients
• Manage daily backup of server and user files along with safekeeping, transfer, migration or recovery of data
• Contingency planning and information systems administration
• Oversee the installation, upgrade, maintenance, and troubleshooting of computer and network hardware and software
• Handle other ad hoc tasks and assignments as needed

Requirements:

• Degree in Information Technology, Computer Science, Information Systems or equivalent
• Must be familiar with Windows environment for client PC & servers
• At least 5 years of relevant experience

Why Join Us:

We are committed to supporting the holistic well-being of our people as they grow alongside us.

We cultivate a community where talent is nurtured and recognized, innovation thrives, and achievements are celebrated. Our health and wellness benefits offer physical, mental, and emotional support for both our team members and their families.

Along with annual leave, performance bonuses, medical and insurance coverage, you can enjoy added benefits such as birthday leave and family care leave.

Responsibilities:

• Design and document IT and OT systems for shipboard networks.
• Coordinate and manage IT and OT projects to ensure timely delivery.
• Provide remote and on-site support for IT and OT systems.
• Analyze and resolve IT/OT system design and implementation issues.
• Develop and maintain comprehensive documentation for IT and OT systems.
• Contribute to the implementation of IT/OT governance procedures, including:

1. Reviewing OT system designs for new vessels
2. Evaluating and assessing new OT systems
3. Participating in system integration and user acceptance testing
4. Reviewing VLAN and firewall configurations with vendors and manufacturers
5. Supporting the implementation of cybersecurity projects across vessels
   

Requirements:

• 3-5 years of experience in maritime IT, including shipboard systems (engine automation, navigation, trim/fuel/route optimization, cybersecurity, incident handling)
• Strong knowledge of network design and troubleshooting for marine environments
• Occasional travel for on-site surveys and troubleshooting
• Tertiary qualification in IT networking or Marine Engineering
• Professional certifications (CCNP, NSE 6.0 or higher) preferred
• Strong understanding of cybersecurity best practices

This position is recruiting for AvePoint Singapore

RESPONSIBILITY

You will be working in a Government Agency as a member of the GovTech project

team, comprising the Business Analyst, Solution Architect (where applicable) and the

IT Infrastructure Engineer. in this role, you will also work in collaboration with Agency

users.

Responsible for the overall success of a project by

ensuring that projects are delivered on time, within budget, meet business

requirements, Operations, Maintenance and Monitoring of Systems

and comply with IT governance framework, including security and resilience.

lead/coordinate/liaise withGovTech/Auditors for various audits and oversee the

implementation of QMS

EXPERIENCE AND SKILLS NEEDED

• Degree or Diploma in Computer Science, InformationSystems, Information/Infocomm
• Technology,Computer or Electronics Engineering or related discipline
• Minimum 3-5 years of Project Management experience
• Participated in full software or product development cycles, preferably using Agile
• Methodology with past development experience
• Strong analytical, conceptualisation and problem solving skills
• Excellent communication skills, both oral and written, with the ability to pitch ideas
• and influence stakeholders
• Added advantage if possess the following:
• Project Management (Agile) experience
• Project Management related certification such as CITPM,COMIT or PMI Experience
• in Audit/Quality Management and Portfolio Management

[Job ID: 828193]

Responsibilities:

Primarily responsible for addressing the technical business solution needs of partners and/or end users by providing presales support in the following areas:

• Presentations
• Demos
• Proof of Concept (POC)
• Proposal writing
• Compliance tables
• Statement of Work (SOW)
• Training/Product Enablement
• Develop proficiency and obtain certifications for assigned products and technologies through both self-directed and formal training
• Take ownership of conducting hands-on POCs independently
• Independently present the vendor’s solutions to partners and end users
• Provide updates and training sessions to partners and end users as needed
• Collaborate closely with product managers and channel account managers to drive opportunities to closure
• Ensure timely and accurate reporting
• Perform any other ad-hoc tasks as assigned

Requirements:

• Minimum of 2 years of hands-on experience in the IT network and cybersecurity domain
  Strong understanding of security and networking infrastructure
  Strong analytical, communication, interpersonal, and personal skills
• Positive attitude and willingness to learn
• Ability to work independently with minimal supervision

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng Mei Qi

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

Requirements for IT Infra Engineer

• We are requesting for 1-3 augmented resources (Associate Consultant/Consultant) for a minimum of six (6) months to create comprehensive user guide documentation to configure their systems to pipe logs to Government Cyber Security Operations Centre (GCSOC).
• This documentation is crucial to enhance the self-help capabilities of Whole-of-Government (WOG) agencies, leading to more efficient and adoption of GCSOC services.
• By providing clear, detailed user guides, we anticipate a reduction in support requests, faster onboarding times for agencies, and improved standardisation of practices across Government.
• The scope of work encompasses approximately 150 products, including operating systems, servers, networking security, databases monitoring, cloud native services etc.

Scope of Works /Job responsibilities

• Create clear, concise, and comprehensive user guides for WOG ICT products (Operating Systems, Servers, Firewall, Database, Cloud Service, etc) to send required logs to central monitoring service provided by GovTech.
• Develop step-by-step instructions for ICT product configuration and/or setup required, to achieve GCSOC outcome
• Conduct own research or setup to gather accurate technical information
• Ensure documentation adheres to GovTech standards and best practices
• Update and maintain existing documentation as products evolve
• Incorporate user feedback to improve guide clarity and usability

Required Skills:

• Must have experience in creating technical documentation (user guide, product guide, etc)
• Familiarity with ICT concepts, including operating systems, networking, databases, and security
• Understanding of SIEM systems and log management
• Able to setup temporary system using virtualisation technology to collect relevant information or visual contents required for documentation
• Ability to translate complex technical information into user-friendly content
• Self-reliance and ability to work independently on creating the documentation
• Knowledge of technical documentation best practices and standards (optional)

Responsibilities:

• Same as Associate Consultant but with more responsibility in stakeholder management and design leadership.
• Act as a lead in forecasting and managing project budgets, ensuring that costs are within approved limits.
• Manage complex application infrastructure design and delivery processes, ensuring alignment with business needs and compliance with government policies.
• Take the lead in driving collaborations with service providers and external partners.
• Oversee day-to-day application infrastructure services, ensuring continuous service improvement.
• Play a central role in inter-agency collaboration for government-wide application services delivery.

Experience and Skills Needed:

• Degree or Diploma in IT, Computer Science, or related disciplines.
• At least 4 years of relevant experience, with hands-on involvement in 2-3 full project development life cycles.
• Proven ability to handle complex projects and work with senior stakeholders.
• Strong analytical skills with a focus on results and customer satisfaction.
• Strong leadership and mentoring skills to guide junior team members.
• In-depth knowledge of ITIL processes and frameworks.