Objectives/Purpose of the Job - Responsible to deliver ServiceNow Solution by designing Service Catalog Tasks process workflow, programming on ServiceNow platform, ensuring quality assurance of ServiceNow configuration/codes and maintenance of it.

Key Responsibilities & Key Result Areas

• Service Catalog Management
• Design, configure, and maintain the organization's Service Catalog within the ServiceNow platform.
• Collaborate with stakeholders to gather service requirements and ensure accurate representation in the catalog.
• Continuously update and improve the Service Catalog to meet evolving business needs.
• Requested Item Processing
• Configure and optimize the ServiceNow platform to efficiently process and fulfill user-requested items.
• Analyze and streamline the request fulfillment process, identifying areas for automation and improvement.
• Ensure timely and accurate handling of requested items, providing a seamless user experience.
• Workflow Automation and Service Catalog Tasks Generation
• Utilize Flow Designer to create configuration-driven workflows and automate Service Catalog Task generation.
• Design and implement efficient and scalable workflows to support business processes.
• Troubleshoot and resolve issues related to workflow automation and Service Catalog Task generation.
• Service Level Agreement (SLA) Management:
• Define, implement, and manage SLAs within the ServiceNow platform.
• Link SLAs to Service Catalog Task and ensure adherence to defined service levels.
• Monitor SLA performance, identify areas of improvement, and propose corrective actions.
• Reporting and Dashboarding
• Develop and maintain reports and dashboards within the ITSM platform.
• Create custom reports to track service performance, SLA compliance, and other key metrics.
• Analyze data, identify trends, and provide actionable insights to improve service delivery.
• Configuration and Customization
• Configure and customize the ServiceNow platform using tools such as Business Rules, UI Policies, Action Buttons, and Script Includes.
• Implement enhancements and modifications to meet specific business requirements.
• Ensure adherence to best practices and maintain version control of customizations.

Qualifications

• Tertiary education in Computer Science / Engineering or related discipline.

Experience

• At least 4-6 years’ experience in ServiceNow development.
• Experienced in ITSM configuration/design/implementation and requirements gathering

Technical / Professional Skills

• Must have strong knowledge on ServiceNow fundamentals, configuration & scripting.
• Configuring, developing and testing solutions on the platform to meet business requirements
• Excellent problem solving & communication skill

Non-Technical / Soft Skills

• Ability to work both independently and as part of a team with professionals at all levels
• Strong commitment to professional and service excellence
• Excellent oral/written communication, planning, project management, networking and influencing skills
• Project planning and task estimation
• Strong analytical skills and logical approach

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gdaan4qR

• Exposure to wide range of Microsoft technology (Power Platform, Power Apps / Power Automate, chatbots)
• Permanent role with end user

About the company

Our Client is an established company. With rapid expansion plan, they are now looking for a new Power Developer / IT Analyst (Power Platform / Power Apps / Power Automate)

About The Job

Your role involves:

• Creating solutions that accurately fulfil business requirements using power automate and Power Apps
• Handling deployment and troubleshooting / Support of Power Apps, Power Automate Platform applications.This includes working on helpdesk ticket to resolve issues
• Handling full Software Development Life Cycle (SDLC) which includes gathering and analysing business requirements, functional/technical specifications, designing, developing, testing, deploying the applications and providing production support
• Driving users adoption of built solutions and produce User Training and technical Documentations
• Collaborating with cross functional business team to enhance user/customer experiences
• Translating emerging technologies into viable solutions to improve operations

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in Power Apps or Power Automate / Power platform.

Experience in engagement with business stakeholder will be of added advantage.

Whats On Offer

This is an excellent opportunity to join a leading end user environment with the autonomy to create solutions for business stakeholders.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gdaan4qR (EA: 94C3609/ R1219669)

.Net Developer

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of the IT project and support teams as well as the ability to work on multiple projects concurrently. The candidate will need to develop a good understanding of both IT systems and business processes.

Job Responsibilities

• Develop, implement and test components from functional specifications.
• Participate in analyzing, resolving and providing technical support escalated to the team
• Contribute and guide other developers to maintaining a high standard of delivery quality
• Propose solutions to problems and discuss with Technical Lead
• Participate in peer code reviewing
• Build a new platform to interconnect investors, lenders and clients on syndicated markets
• Manage large lender pool deal, different loan format, institutional investors and multi-product
• Increasing agility lead by more focused and structured transactions

Job Requirements

• At least 6 years of experience for .NET and C#.
• Knowledgeable with .NET Standard 2+, .NET Core 3+, and ASP.NET Core
• Good understanding of application system design, development, testing, deployment and maintenance
• Experience developing web service - REST, gRPC
• Working experience with Agile Methodology in at least on project
• Good knowledge and understanding of the following: Maven, Git, CI/CD tools like Jenkins and Gitlab CI
• Experience with: Containers (Docker) / Kubernetes

Company Reg No.: 201131609D | Licence No.: 11C4684 | Reg No: R1655133, Ashraf Ali

We are seeking a skilled WebMethods Developer with hands-on experience in designing, developing, and implementing integration solutions using Software AG's WebMethods suite. The ideal candidate will have a strong background in middleware technologies, excellent problem-solving skills, and a proven ability to deliver high-quality integration solutions.

Responsibilities

• Design, develop, and implement integration solutions using WebMethods Integration Server.
• Collaborate with cross-functional teams to gather requirements and understand business processes for effective integration.
• Create and maintain technical documentation related to integration design, development, and deployment.
• Troubleshoot and resolve issues related to integration processes, ensuring optimal system performance.
• Work closely with business analysts and stakeholders to ensure alignment of integration solutions with business objectives.
• Participate in the full software development lifecycle, including analysis, design, development, testing, and deployment.
• Stay current with industry trends and advancements in WebMethods and related technologies.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong hands-on experience with WebMethods Integration Server, My WebMethods Server (MWS), JDBC Adapters, Messaging.
• Strong understanding of integration concepts, including EAI (Enterprise Application Integration) and SOA (Service-Oriented Architecture).
• Working knowledge in Splunk.
• Development knowledge in B2B Trading Networks.
• Proficiency in web services, XML, XSLT, and other related technologies.
• Experience with designing and implementing RESTful and SOAP-based services.
• Solid understanding of relational databases and SQL.
• Ability to work independently and collaboratively in a team-oriented environment.
• Excellent communication and interpersonal skills.

Preferred Qualifications

• WebMethods certification.
• Experience with other middleware and integration tools.
• Knowledge of EDI (Electronic Data Interchange) standards.