CRM

GUERLAIN & YOU LOYALTY PROGRAM

• Manage the loyalty rewards catalogue and prepare brief to agencies for artwork changes. Ensure all deliverables are met within the given timeline.
• Manage inventory of Loyalty Gifts and ensure availability of gifts at stores.
• Update all other G&Y collaterals in a timely manner.
• Submit monthly CRM report to internal stakeholders for review.
   

EMAIL CAMPAIGNS

• Manage EDM calendar for tactical campaigns and new launches, including setting up of campaigns with minimal changes.

CLIENTELING/ TRADE

EVENTS

• Conceptualise and execute planned activations to ensure client satisfaction and positive event ROI. Provide on-the-ground support for all clienteling events.
• Work closely with internal team to source vendors, manage logistics, timeline and other details (eg. Transporation and F&B).
• Lead event briefings for internal team and ground staff, ensuring close communication with all stakeholders leading up to events.
• Lead monthly deployment of upcoming month’s events at all stores.
• Submit post-event reports to internal stakeholders for review.

TRADE

• Work closely with internal team to source vendors, manage logistics, timeline and other details (eg. Transporation and F&B) to create successful client events.

• Ensure all store collaterals and price lists are updated in a timely manner.
• Submit post-launch reports to internal stakeholders for review.
• Provide monthly updates on competitor landscape.

GENERAL MARKETING

• Provide day-to-day marketing and operational support for the Singapore Marketing Team.

About the role

The incumbent will be part of a larger team within the Solution and Automation department in providing robotics and automation solutions to support the achievement of operation and business objectives to drive long term sustainable business growth.

What you will be doing

Robotics & Automation Solutions:

• Support the development of new customers, either with existing client contracts or by supporting the sales team for RFQ, site visits and presentation.
• Initiate and lead projects, from scoping to implementation phase with a focus on Robotics & Automation.

·       Assess Robotics & Automation opportunities across the business and provide cost-benefit analysis for investments required

• Level 1 support for implemented robotics and automation systems by providing expertise and initial troubleshooting of systems for operation team.
• Perform technologies watch and scout technologies that have high potential to solve operation problem statements that are not readily off-the-shelves
• Set up and support Project Management good practices and methodologies across the department
• Liaise with cross functions for project collaborations and to create internal and external communication contents.
• Proactively support the team members in their day-to-day work by providing expertise and insight.

Supporting Intracompany & Outreach Initiatives

• Assist local and regional entities in scoping, development and potential implementation of robotics and automation initiatives.
• Liaise with local institutions of higher learning to foster relationships, joint-collaboration and improve visibility of the company with regards to robotics and automation.
• Assist B’Lab in providing tours to customers, educational institutions, and other visitors

The successful candidate

• Degree in Computer Science / Engineering / Supply Chain or related field is mandatory.
• Excellent interpersonal (verbal and written) communication skills are required to support working in project environments
• Requires strong analytical, conceptual, and problem-solving abilities
• Ability in drafting proposal & businesses cases using ROI or similar metrics
• Ability to manage multiple priorities, and assess and adjust quickly to changing priorities
• Experience / knowledge of supply chain, transportation or logistics domains is highly desirable
• Experience / knowledge of Robotics and Automation, IoT solutions are desirable
• Passion for technology / tech - savvy

Our Client is a telecommunications service provider in Singapore. With the expansion of the team, they are looking for a L1 Security Analyst to join the team.

Responsibilities: -

·       24 x 7 triage, short-turn analysis of real-time security alerts & generate tickets, or escalation to L2 Security Analysts that are not in the Automation Runbook.

·       24 x 7 escalation to resolver upon receiving automated generated incident tickets on the health of SOCaS infrastructure, IT/OT managed security devices, or from the website defacement restorer activation alert.

·       24 x 7 manage problems till closure which include:

o   Ensure that Service Level Agreements are met.

o   Liaising with customers with regards to information security incidents

o   Provision and performance of remedial actions to enhance customers' network security posture

·       Min 1 year working experience in IT Infrastructure Operation and/or Support.

·       Willing to work with 24/7 shift pattern that includes weekend work.

·       Sound fundamental knowledge on Internet technologies, such as TCP/IP, HTTP, SSL, DNS, OWASP Top10 and web servers (e.g. Apache, IIS, Nginx, etc.).

·       Understanding of firewalls, endpoint detection and response (EDR), IDS/IPS, WAF, etc.

Desired qualifications:

·       Bachelor’s degree / Polytechnic Diploma in Computer Science, Information Technology or Information System.

·       Experience in scripting (e.g. shell scripting, Macro, PHP, Perl, Java, etc.) and/or Regular Expression.

·       Experience with TCP/IP packet analysis / network debugging with tcp dump or similar.

·       Experience with web security concepts and technologies such as web application firewall, proxy.

·       Experience general security technologies, processes, and concepts.

·       Industry recognized security certifications (GCIA/GCIH, CISSP, CISA, CEH, etc.).

·       Experience writing/decoding exploit, vulnerability, and attack detection signatures.

·       Experience working with a SOC team is an advantage.

- Monthly allowances and end-of-contract bonus

• Assist in the recruitment process by sourcing and screening pipeline candidates
• Coordinate and schedule interviews with interviewers
• Maintain and update candidate databases and records.
• Participate in recruitment events and job fairs as required.
• Support the onboarding process for new cohort

Recruitment Intern Qualifications / Skills:

• Basic understanding of recruitment processes and methodologies.
• Strong interpersonal and communication skills.
• Detail-oriented with strong organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Self-motivated and eager to learn.

Education and Experience Requirements:

• Higher Nitec, Diploma, or Bachelor’s degree in Human Resources, Business, or a related field.
• Previous internship or coursework related to recruitment or human resources is a plus.

Quona Capital is looking for an Investment Associate to join Quona's Asia team. The Associate will work with the Asia team on all aspects of the investment and portfolio management processes and will have exposure to the regional and global entrepreneurial and Venture Capital ecosystems. The role will be part of the investing team covering India and Southeast Asia and will be based in Singapore, with frequent travel to markets in the region.

About Us...

Quona Capital was established in 2015, with a vision to back innovators enhancing the quality and availability of financial products and services for underserved consumers and enterprises through business model innovation and smart leveraging of technology, investing in the best fintech companies in emerging markets. Today, Quona manages approximately $800 AUM, has 70+ portfolio companies across our core funds, and is backed by a marquee group of global investors.

We are a diverse team of 27 professionals who collectively speak 20 languages. Our team spans the globe, and we are deeply embedded in the regions in which we work. Our team members work from locations like Singapore, Sao Paulo, Mexico City, Bangalore, Cape Town, Lagos, Nairobi, and Washington DC - to name a few! We deeply value collaboration and learning and are looking forward to growing our team with individuals who embody our key values: Impact, Trust, Teamwork, Integrity, and Excellence.

To learn more, check out our portfolio and meet the team at Quona.com.

Key Responsibilities

• Build investment thesis frameworks to drive engagement with entrepreneurs and strengthen Quona's thought leadership
• Conduct market research, sector mapping, and competitive analysis to help with portfolio projects and pipeline development
• Support end-to-end deal process including memos, financial model, and due diligence
• Analyze portfolio performance to identify areas of strengths and improvements
• Support operational initiatives such as knowledge sharing, impact measurement, and LP reporting

Skills and Competencies

• Enthusiasm for technology, entrepreneurship, and financial inclusion
• Team player mentality - ready to support the team in achieving collective goals
• Drive, humbleness, adaptability, curiosity, and openness
• Exceptional analytical skills and desire to produce consistent top-tier quality work
• Ability to take initiative and work independently in a fast-paced team that is geographically distributed
• Bachelor's or master's degree with excellent academic performance
• 3+ years of experience in strategy, product, consulting, principal investing, investment banking, or a related field
• Advanced financial modeling and analytical skills
• Excellent writing and communication skills
• Ability to take initiative and work in a fast-paced team that is geographically dispersed

Desired

• Domain expertise in financial services/technology
• Experience evaluating investment opportunities - the ability to quickly identify and analyze key questions, risks, or upsides to an investment
• Existing network or work experience in startup/venture ecosystems in South and/or Southeast Asia

Candidates of all backgrounds, including women and those belonging to underrepresented minorities, are strongly encouraged to apply.

• We offer competitive market-based compensation and benefits which include health insurance, paid time off, and up to 12 weeks of paid parental/family leave
• Additional perks include an annual professional development stipend, phone expense reimbursement, and a fun annual in-person offsite in Quona's markets
• Plus you get exposure to global start-ups, opportunities to grow and learn, and mission-driven colleagues who are fun to work with!

Application Material

• Apply through Workable
• Resume
• Cover Letter: Why are you interested in financial inclusion?
• One-Page Analysis: A one-page analysis of a particular fintech sector or on any fintech startup you would like to invest in. In your analysis, explain your investment thesis and give arguments that support your decision to invest.

As a Project Manager for Cloud Migration, you will lead the end-to-end migration of on-premises infrastructure and applications from on-prem to AWS Cloud. You will work closely with solution architects, cross-functional teams, including IT, business stakeholders, and cloud architects, to ensure successful planning, execution, and delivery of cloud migration projects. Your role will involve managing timelines, budgets, resources, and risks, ensuring that projects meet business objectives and comply with security and regulatory requirements.

Key Responsibilities

• Plan, coordinate, and manage cloud migration projects from on-premises to AWS, ensuring that project objectives, timelines, and budgets are met.

• Collaborate with stakeholders to define project scope, goals, and deliverables in alignment with business requirements.

• Work closely with solution architects, cloud architects, infrastructure teams, and vendors to execute the migration strategy.

• Identify and mitigate risks and issues throughout the project lifecycle, ensuring minimal disruption to business operations.

• Manage the development and execution of migration roadmaps, including application, database, and data migration.

• Lead project teams in the identification of dependencies, bottlenecks, and resource needs to ensure timely delivery.

• Ensure compliance with AWS cloud security standards, policies, and best practices.

• Communicate project status, risks, and mitigation plans to senior management and stakeholders.

• Monitor post-migration

What we are looking for

• Bachelor’s degree in IT, Computer Science, or a related field.

• At least 8 years of experience in managing IT projects, preferably experience in GCC migration.

• Strong knowledge of AWS cloud services, including EC2, S3, RDS, VPC, IAM, and security best practices.

• Experience in managing large-scale infrastructure migration projects, particularly from on-premises to cloud environments.

• Proven track record in managing complex projects with multiple stakeholders and dependencies.

• Strong understanding of Agile and Waterfall project management methodologies.

• Experience with cloud automation tools, CI/CD pipelines, and infrastructure as code (e.g., Terraform, CloudFormation) is a plus.

• Excellent leadership, communication, and problem-solving skills.

AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer) will be an added advantage.

PRISM+ is the largest Singaporean direct-to-consmer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

Responsibilities:

• Analyze large, complex datasets to identify trends, patterns, and correlations that provide valuable insights into business performance and customer behavior. Utilize statistical methods and machine learning techniques to extract meaningful information from data.
• Develop and deploy predictive models to forecast key business metrics, such as customer lifetime value, demand forecasting, and resource requirements. Continuously refine and improve models based on performance evaluation and feedback.
• Identify relevant features and variables that influence the outcome of predictive models. Conduct feature engineering to extract and transform raw data into actionable insights. Apply techniques for feature selection and dimensionality reduction to enhance model performance.
• Evaluate the performance of predictive models using appropriate metrics and validation techniques. Conduct rigorous testing and validation to ensure the accuracy, reliability, and generalizability of models across different datasets and scenarios.
• Communicate findings and insights effectively through data visualization techniques, such as charts, graphs, and dashboards. Translate complex analysis results into clear and actionable recommendations for stakeholders.
• Collaborate closely with cross-functional teams, including software developers, business analysts, and stakeholders, to understand business requirements, define success criteria, and integrate analytical solutions into business processes.
• Stay abreast of emerging trends, technologies, and methodologies in data science, machine learning, and related fields. Experiment with new techniques and tools to enhance analytical capabilities and drive innovation within the organization.

• Proven experience as a Data Scientist, with a strong track record of developing and deploying predictive models in real-world applications.

• Proficiency in programming languages such as Python or R, with experience in data manipulation and analysis libraries (e.g., Pandas, NumPy, scikit-learn).
• Solid understanding of statistical concepts, machine learning algorithms, and data mining techniques.
• Experience with data visualization tools (e.g., Matplotlib, Seaborn, Tableau) and proficiency in communicating complex analysis results to non-technical stakeholders.
• Strong problem-solving skills and analytical thinking, with the ability to translate business questions into data-driven solutions.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams and interact with stakeholders at all levels of the organization.

Key Responsibilities

-Collaborate with the BD/sales team to develop sales strategies and goals aligned with the company's overall business objectives.

-Identify target markets, customer segments, and competitive landscape to optimize sales effectiveness for global acquiring business.

-Monitor and analyze sales performance metrics, including revenue, conversion rates, customer acquisition, and market share of our acquiring solution.

-Implement effective sales processes and ensure adherence to best practices, including lead generation, prospecting, and pipeline management.

-Define and implement sales training programs to equip the sales team with the necessary skills and knowledge to succeed, covering pre-sales, onboarding and integration, and post-launch activities for global acquiring business.

-Collaborate with marketing and payment product teams to develop and deliver relevant sales tools, such as playbooks, sales scripts, and competitive analyses.

-Ensure effective onboarding of new sales team members, including product knowledge and sales process training.

Job Requirement

-5+ years of experience in sales enablement and effectiveness, or a related role, preferably within the acquiring business, payment or financial technology industry.

-Deep knowledge of the global acquiring market, including emerging trends and technologies.

-Deep knowledge of acquiring solutions or with a successful track record of launching new projects in the payment industry, familiar with solution design, product features, fund solution, settlement and treasury system associated with payment processing.

-Understanding of sales processes, methodologies, and best practices specific to acquiring business, across different life cycles of merchant service.

-Excellent leadership abilities with the proven capacity to lead, mentor, and motivate a diverse team.

-Exceptional communication skills and the ability to simplify complex concepts.

The VP of Marketing plays a critical leadership role in shaping and driving the company’s overall marketing strategy for the purpose of business growth. This role is pivotal in advancing brand development, leading customer acquisition, enhancing customer retention, and building strong brand loyalty. The VP of Marketing is expected to align marketing efforts with the company’s overarching business goals, ensuring that every campaign, initiative, and strategy is both impactful and measurable. In this role, you will be responsible for maximising the ROI on marketing spend while leading and mentoring a high-performing team.

The ideal candidate is a dynamic leader with a strategic mindset, hands-on experience, and the ability to own and deliver results through a data-driven approach. You will act as the company’s chief storyteller, ensuring a consistent, compelling brand narrative that resonates across all marketing channels and engages customers deeply.

This is a highly visible role that requires a proactive, hands-on leader with the ability to own and drive marketing success across the organisation. If you are passionate about building brands, leading teams, and achieving measurable growth, this role offers the opportunity to have a lasting impact on both customer & company trajectories.

Responsibilities:

• Develop & Lead Marketing Strategy: Define and execute a comprehensive marketing strategy that aligns with the company's long-term growth goals. Spearhead initiatives that fuel customer acquisition, brand awareness, and revenue growth.
• Team Leadership & Development: Lead, mentor, and manage a team of marketing professionals. Create an environment that encourages innovation, performance excellence, and professional development. Set clear objectives for each team member and ensure cross-functional collaboration within the department.
• Brand Management & Storytelling: Act as the company’s chief storyteller, shaping and maintaining a consistent and compelling brand narrative across all touchpoints. Lead brand initiatives to solidify the company’s market position and create meaningful engagement with the target audience.
• Data-Driven Insights & Optimisation: Leverage data analytics to continuously improve marketing strategies, campaigns, and performance. Ensure that marketing activities deliver measurable results, and adjust tactics as needed to maximize efficiency and effectiveness.
• Marketing Budget Ownership: Take full ownership of the marketing budget. Monitor and optimise spend to achieve the desired Investor Acquisition Cost (IAC) and payback period goals. Demonstrate a keen focus on maximising ROI on every marketing dollar invested.
• Collaborative Partnerships: Cultivate and manage strong relationships with key external partners, agencies, and vendors. Ensure that all collaborations align with the company’s strategic marketing objectives and deliver high-quality outcomes.
• Cross-Department Collaboration: Work closely with the product and customer facing teams to ensure marketing efforts are well-integrated with broader business initiatives. Ensure the marketing strategy supports product launches, customer retention efforts, and revenue growth.

• A proven track record of successfully leading marketing efforts to drive growth.
• Demonstrated experience in building and executing data-driven marketing strategies through both paid as well as $0 marketing efforts.
• Strong leadership skills with a history of managing and growing marketing teams.
• Expertise in brand management, customer acquisition, and retention strategies.
• Understanding of online marketing levers and core metrics.
• Ability to translate business goals into actionable marketing objectives.
• Exceptional communication and storytelling abilities to articulate and promote the company’s brand narrative. These skills must translate into the investment universe.
• Willingness to be hands-on and to lead by doing. 

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

About the team Our Search Team is responsible for building and owning one well-known app's search engine, which provides our users the best search experience. On the app's Search Team, you’ll have the opportunity to build a full-stack search engine system and combine information retrieval technology with modern machine learning methods from related fields such as NLP, Computer Vision, Multimodal, and Recommender Systems. We embrace a culture of self-direction, intellectual curiosity, openness, and problem-solving.

Responsibilities

• Optimize the searching quality to provide app's's users the best search experience

• Combine your understanding of product objectives and take full advantage of modern machine learning, NLP and Multimodal techniques to improve the search ranking algorithms, including query understanding, video understanding and various levels of result ranking.

Qualifications

• Bachelor degree or above in the field of computer science or a related technical discipline

• Must have relevant experience in search/recommendation

• Proficient coding skills and strong algorithm & data structure using C++/Python/Java

• Experience in one or more of the following areas: NLP, Ranking, Ads, Search engine, Recommender System, and Machine Learning

• Effective communication and teamwork skills.

We're committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. Our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

The Infrastructure Director Asia leads the growth of the Turner & Townsend Infrastructure business in Asia. This has a strong foundation, with long term commissions at major aviation hubs in Asia. It now needs to build from these and expand both the sectors that we serve - Rail, Aviation, Highways, Power, Utilities - and the geographies that we operate in. This involves:

• Collaborating with our global teams to further develop compelling service propositions for the Asia Infrastructure market.
• Engaging extensively with potential clients and alliance partners to build a string pipeline of opportunities.
• Building the capability and value propositions to achieve high levels of conversion for the opportunity pipeline.
• Leverage the existing teams, working closely with the respective Key Account Manager, to support the growth of the business.
• Maintain a strong pipeline of potential recruits to support the opportunity pipeline, justifying advanced and speculative recruitment where necessary to secure opportunity.
• Further develop the management team, with sub-regional directors, key account managers and technical service leaders the key roles that are to be filled over time. Localise these roles where possible.
• Drive growth outside the current key accounts of Changi and Hong Kong airports, in rail, power and utilities.
• Support the respective Key Account Managers in maximising their opportunity.
• Ensure that service reviews and assurance activities are happening and that our service delivery meets/exceeds client expectations.
• Overall accountability for the Infrastructure P&L in Asia.

Key Objectives

• Set ambitious yet achievable targets for the business and enable continued growth within target markets.
• Increase market share and our influence within the major project and program market across the mobility and environmental resilience. The priorities for each region is set out in the regional Infrastructure business plan.
• Make the major Programmes we have won our adverts and our clients our advocates. Ensure that the right capability is deployed at the right time, global best practice is leveraged and quality of delivery is assured.
• Work hand in hand with country, segment and cost centre leaders to prioritise the opportunities in the region and secure full access to regional talent in order to provide the best resourcing solution.
• Create a consistent and growing business generation pipeline focusing efforts on the major programmes and project opportunities.
• Identify and create areas of opportunity and development for our Proposition and our People.
• Develop a position for T&T as a program partner within the regional marketplace and build the capability to deliver the service.
   

• Engage on regulatory matters including compliance with local laws applicable to products and services offered by crypto firms, in particular financial crime, conduct of business and reporting obligations.
• Lead the work with local counsel to assess new territories and applying for new licences or expanding existing licences.
• Lead the interaction with regulatory authorities, crypto service provider licensing and payments experience.
• Focusing on internal compliance policy review, including ongoing, assessments, assisting with compliance review, internal audit reviews and ongoing or ad hoc reviews.
• Support the business and product teams with regulatory analysis when assessing new products or services.
• Follow new regulatory developments in the fast moving world of international cryptocurrency regulation.
• Work closely with Business, Risk and Compliance on establishing global systems and controls to ensure regulatory compliance.
• Instruct and manage external counsel engagement as necessary.

This growth oriented position will have the primary responsibility of providing the full range of fund administration services to private equity and real estates. This individual will be responsible for understanding and applying current accounting principles to the accounting and financial reporting of funds and for reviewing transaction and valuation information.  A partial list of responsibilities and skills includes:

• Preparation and Review of Net Asset Value calculation and reportings
• Coordinate investor servicing activities. Including investor on-boarding, capital calls, distributions, and other investor reportings.
• Maintain a working understanding of fund documentation(s) and apply the terms to the financial reporting and the income and expense allocations
• Maintain a working knowledge of current accounting principles and developing solutions for issues
• Preparation and review of financial statements and footnotes for audit purpose
• Liase with banks, auditors, brokers and custodians to ensure smooth service delivery to clients and timely completion of deliverables
• Involved in new funds on-boarding process
• Primary contact to client on daily operational, issue discussion and any other request
• Resolve issues/queries raised clients in a timely manner and maintain a high level of client satisfaction
• Identify and highlight opportunities for internal process improvement and increase in operational efficiency
• Assist team manager to manage the day to day operations
• Participate in company and client initiatives outside of normal deliverables and responsibilities
• Perform other duties as assigned and incidental to the work described above

The candidate will be familiarised with the credit risk profile of the businesses within Asia.  Escalating significant credit risk issues, facilitating the execution and improvement of risk management processes and providing solutions to traders to achieve the business objectives.

Key Responsibilities:

• Support onboarding and assess the credit worthiness of trading counterparties, producers and end-users
• Prepare and monitor credit exposures, limits and overdues of the Asian portfolio on a timely basis
• Prepare credit structures including prepayments/ inventory financings etc
• Prepare credit reviews and requests to Credit committee
• Provide inputs to improve credit risk frameworks, processes and methodologies for new products and markets
• Advise and work with various stakeholders to implement appropriate credit mitigation tools including insurance, trade finance, netting and guarantee agreements
• Keeping abreast of market news and developments impacting portfolio
• Participate in counterparty meetings with traders and marketers

The position is responsible to supervise and handle all porterage tasks in a detailed and timely manner as well as to participate in creating experiential and memorable Raffles Hotel Singapore experiences for residents.

Primary Responsibilities

Manages All Porterage Tasks

• Supervises and participates in the activities of the personnel in charge of handling and safe keeping of all incoming, outgoing, and stored baggage.
• Welcomes all residents and guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the hotel surrounding areas.
• Ensures the smooth running of all hotel entrance and driveway operations by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Participates in the Raffles Hotel Singapore Arrival and Departure Experience

• Supports and assists the Doorman and Reception teams during every resident arrival and departure.
• Supports and monitors activities the drop-off and pick-up of valet-parked vehicles and the taxi and hired car queue according to priorities.

Acts as Supporting Element of the Entire Guest Journey

• Works closely with all hotel colleagues to create efficient, yet personalised service encounters for all residents.
• Addresses any security incidents and guest complaints to the Lobby Manager and reacts proactively when suitable and appropriate.

Improves Quality of Product and Services 

• Ensures guests receive the experience and service as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by the management.
• Adheres Workplace Safety and Health (WHS) policies and procedures.
• Performs any other duties and responsibilities that may be assigned.

We are seeking an Android Intern to join the Transaction team to provide a platform in optimising the core services for reliable, scalable and effective order checkout, transaction and payments. We abstract the underlying complexities and enable every product line to deliver an amazing ordering experience.

Responsibilities:

• Gain exposure by working in a cross-functional product team to create solutions and apps focused on our different customers’ needs, across global and APAC markets.
• The opportunity to learn about cutting-edge programming practices using Kotlin.
• Hands-on experience working with MVVM architecture.
• Understanding & implementing SOLID principles.
• Write clean, testable, scalable and maintainable code that complies with foodpanda’s standards and best practices.
• Experience working on foodpanda's world-class technology platform and learning the day-to-day activities that power it.
• First-hand experience in building and operating high-scale services that serve millions of users.

Your Career

Working together with a Systems Engineer, you will be responsible for delivering SD-WAN sales in the region You are the primary point-of-contact for SD-WAN business in the region and are accountable for delivering at above quota sales performance in your region. You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by Palo Alto Networks solutions. 

You will be tasked with bringing the benefits of SD-WAN/SASE solutions to customers. As a key member of the SD-WAN Sales team, you will collaborate closely with cross-functional teams within the region. You will partner closely with Pre-sales Engineers to drive growth for our SD-WAN solution. You will take ownership of growing the SD-WAN business within your respective market by staying at the forefront of industry trends and customer needs.

Your Impact

• Develop and drive the SD-WAN business across the region by building external customer relationships as well as partnering with the core sales team and mapping customer strategies and engagement to drive SD-WAN business
• Facilitate communication on strategic and tactical issues facing our clients and partners
• Maintain continuity and up-to-date knowledge of industry trends, technical developments, and governmental regulations that effect target markets
• Develop market strategies and goals for customers across the SD-WAN portfolio - understand the strategies, goals, and objectives of accounts
• Take full responsibility for accurate sales forecasting by demonstrating in depth knowledge of sales cycles from initial contact through the procurement process
• Domestic travel and possible international travel as necessary

We are looking to welcome a Customer Service Specialist (Japanese speaking) to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on 27th Oct 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Take ownership of customer queries received via phone, email, live chat, and in-person through to resolution in line with policies/procedures, KPI, and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact. 
• Respond to customer queries via the daily retention queue in a timely and professional manner, providing price quotes, lapsed lists, and denial data to prevent lost revenue.
• Provide support with the monitoring of retention campaign performance and perform data cleansing after each campaign, reporting regularly and identifying opportunities to improve campaigns.
• Using SAP/Salesforce to manage and take responsibility for the processing of orders, invoices, quotes, returns, and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems, and special requests from customers, accelerating these to team leaders and managers where appropriate.
• Resolve product or service problems/queries by clarifying customer issues, determining the root cause of the problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals and suggest new content or amendments to the relevant team.
• Create and update Standard Operating Procedures (SOP) or suggest amendments to relevant teams.
• Play an active role in the achievement of department goals by assisting with all types of work across the department as needed. Work effectively with the team to achieve individual, team, and departmental objectives, sharing knowledge and skills as appropriate.
• Provide support to team members, assisting with training if appropriate.
• Achieve personal objectives and, work to agreed KPIs and targets including quality assurance.
• In addition to the above, this role will be expected to help with projects and workload as determined by business needs and the Manager.

PURPOSE OF THE JOB

The incumbent is required to assist Parfums Christian Dior Singapore PR function on PR activities as part of wider marketing campaigns, as well as provide day-to-day administrative support.

MAIN RESPONSIBILITIES

Campaign Activations

• Assist on planning of PR events, including ideation, sourcing, and liaising with vendors and discussion with internal stakeholders to ensure relevancy of activities planned
• Event management, including set-up and tear-down, on-site management and hosting of PR guests, post-event coordination

PR & Communications Support

• Preparation of PR materials, from downloading of assets from Central to adaptation for local usage
• Trend identification, KOLs scouting and liaison for selected campaigns
• Execution of PR campaigns including preparation of briefs, KOL lists for Central validation, dissemination of PR packages
• Coordination with media and influencers on logistical details e.g. product sendouts for shoots

Administrative Support

• Assist on ordering and packing of PR stocks
• Assist on vendor creation, PO raising, quotation & invoice tracking
• Competitor tracking of new product launches, PR and KOL activities
• Ad-hoc tasks

The Recruiter is responsible for Service Excellence throughout the recruitment cycle. They act as a brand ambassador for the client, focused on delivering exceptional talent while providing proactive and timely communication on the status of the search. They serve as subject matter expert in talent acquisition and provide consultative direction and industry expertise to hiring leader.    

• Location Specifics: Candidates must be based in Singapore
• Language Requirement: Native Language; English
• Position Setup: Hybrid (3 - 4 days in the office)
• Shift Schedule: Day shift (9AM to 6PM)
   

Responsibilities:

Finding Candidates:

• Lead a detailed job scope meeting with the hiring leader to determine position specifications, providing relevant market data and recommendations on possible approaches to the search or candidate requirements.
• Review of candidates who have applied via the Applicant Tracking System (ATS).
• Evaluate candidate qualifications against position requirements and determine who to move forward in the recruitment process.
• Develop and manage recruitment marketing plans or sourcing plans to determine the most appropriate candidate sources that align to the search requirements.
• Source candidates via resume databases, search engine and networking sites using Boolean search language.
• Solicit and pursue referrals from business networks and/or internal referrals.
• Utilize Cielo’s proprietary software for mobile and email campaigning to talent communities.

Engaging Candidates:

• Use an appropriate mix of media to connect with talent communities (phone, email, social media, etc.).
• Articulate value proposition to candidates who are interested in the job opportunity.
• Prepare candidates for interviews, coaching them on logistical information, interview schedule, appropriate attire and overall expectations.
• Ensure candidates are provided with timely updates concerning the status of their applications and interviews.

Assessing Candidates:

• Draft and utilize phone interview templates appropriate to the job description.
• Use independent judgement to compare candidate phone interview notes and skills assessments with position requirements to determine if the candidate is a match for the role or a potential match for other open positions.
• Issue skills testing as needed and evaluate results (if process dictates).
• Review background and reference information (if process dictates).

Influencing the Hire:

• Keep candidates engaged throughout process, ensuring consistent communication on the status of the search.
• Partner with hiring leader to determine offer details, using market data and compensation guidelines to support recommendations.
• Articulate a job offer to candidate and drive for candidate acceptance, anticipating and negotiating counter-offers as appropriate.

Service Excellence:

• Strict adherence to all regulations (OFCCP and all other compliance standards set forth).
• Work to deliver a strong candidate slate, continuously building talent pipelines to ensure there are multiple qualified candidates in play at all times.
• Provide accurate and regular reporting of recruiting activities to the hiring leader and Cielo leadership to depict both metrics and efforts.
• Identify perceived difficulties with searches and research and recommend solutions to both internal and external stakeholders.
• Proactively and regularly communicate the status of each search to the hiring leader, providing a consultative approach with recommendations on how to move forward. 

To be responsible for Boutique’s overall day to day operations. Accountable for providing best customer experience, for pre and post selling of the products of the boutiques, for brand and product promotion and for making productive contribution by organizing, assigning and executing work to meet overall boutique objectives.

Maintenance of watches

• Provide inspection service in order to identify problems with watches.
• Receive clients’ watches and prepare complete technical estimates, including immediate estimates where possible, for services, operations and change of components.
• Complete simple interventions such as bracelet changes or adjustments, checks of waterproofness, timing accuracy and time setting.
• Ensure the follow up of the intervention of AP watches by analyzing daily report synchronized between the boutique and customer service department.
  • Estimates, approvals, pick-ups

 Customer Experience and Service & Business Development

• Respond to all boutique CS enquiries
  • Phone calls, voicemail, email
• Manage client relationships and client experience within the Boutique, providing top quality service, deadline management and effective complaints handling.
• Communicate the expectations of existing clients, managed through customer service experience linked to the triage, repair and maintenance of owned timepieces.

• Prepare/draft proposals, quotations, letters of engagement, addendums, NDAs, etc  
• Liaise with clients and business units in preparing the above contracts/documents
• Liaise with legal team for review of contracts/documents
• Liaise with client onboarding team for KYC matters
• Liaise with finance team for billing matters
• Updating of CRM tool and client database/listing
• Any other ad-hoc tasks as assigned

Reporting to the Regional Head of Paid Media in APAC, you will create impact within our paid Social team and Paid Media capability. We take pride in our achievements and clients setting us apart in the industry.

You'll contribute to the opportunity of a Paid Social Director by being responsible for developing Jellyfish's paid social media offering and supporting the roll-out of associated methodologies and techniques across other international offices. You'll bring leadership, clear structure and methodology to the paid social offering, creating how to use social across single-service or integrated digital marketing campaigns.

At Jellyfish, we are committed to promoting professional growth. Your career path could lead to exciting career progression.

Your primary responsibilities will include:

• You will work with the Regional Head of Paid Media and other Director level peers across capabilities to evaluate new technologies, formats, data sources, media and technology vendors on both a global and local scale
• Support the agency vision and act as the lead for the Jellyfish social team
• You'll be an agency champion and expert across paid social.
• You will help identify commercial opportunities and collaborate with agency leads
• Ensure the correct level of time and resource is being allocated to campaigns and that client budgets are being effectively used
• Contribute to measurable success in growing the agency's revenue and profitability from social media
• Support the business development team with pitches, and developing the paid social team so that they too can contribute to winning client pitches

​​​​​​We are looking for a skilled and seasoned Data Director to join our team and lead the development of data-driven solutions. Your primary responsibility will be to build a high-performing team that is dedicated to delivering innovative and effective solutions that meet our customers' needs.

• Develop and implement advanced data-driven solutions to address complex business challenges.
• Lead a team of data scientists and analysts, optimizing campaign performance.
• Champion campaign effectiveness and drive the development of data-driven strategies.
• Build team morale and motivation by recruiting, coaching, and supporting team members to achieve excellence.
• Act as a thought leader, initiating programs to advance team skills and knowledge.
• Advocate for the use of consumer analytics within the agency and play a pivotal role in representing the data team during business pitches and presentations.

What a Senior Manager, Client Innovation does at Visa:

We are looking for a talented individual to lead Client Innovation Engagements in Asia-Pacific. The individual will be highly involved in key deliverables within client projects that have quick turnarounds. This role would ideally suit someone who enjoys working in a small team of humble and talented people, solving complex problems, and operating in a fast-paced environment.

To excel in this role, the candidate should possess the ability to plan ahead, think critically and lead from the front. She/He should also have strong degree of initiative and be driven to deliver a positive impact. A successful Senior Manager will also need to exemplify the human-centered design ethos, and apply it at the highest level consistently across all projects.

Core Responsibilities

To lead priority areas across the Innovation Centre’s mandate, including but not limited to:

Client Proof-of-Concepts (POCs)

• Defining project scope and approach, ensuring alignment with client and Visa objectives
• Craft hypotheses around challenge and problem statement, including formulating desirability, feasibility, and viability outcomes to be achieved
• Designing and delivering qualitative (e.g. ethnographic studies) and quantitative research to understand user needs and market landscape
• Structuring and facilitating client workshops (sprins) to design a holistic solution with a cross-functional team of designers, product managers, solution architects and marketers from both Visa and client side
• Ensuring top-quality client deliverables which include the value proposition, UI/UX, product roadmap, go-to-market strategy, commercials, solution architecture and development plan
• Drive eventual 0-1 product development for Visa

Practice Lead

• To represent Innovation AP as the subject matter expert (SME) on key innovation topics, and to lead global and regional cross-functional activities where Innovation is involved in
• Source for engagement leads with internal stakeholders (i.e. market and hub teams), to be scoped into pipeline opportunities and executed as client engagements
• To lead expansion of innovation practice to explore trending payments development (e.g. Web 3, Embedded Finance, Biometrics, Gaming)
• Serve as subject matter expert input on the Accelerator Programme, including sitting in on start-up interviews and supporting the execution of POCs

Thought Leadership & Knowledge Management

• Lead the development of thought leadership pieces to position Visa as the industry leader on payments and innovation
• Identify through thought leadership content on Visa’s right to play within emerging and untapped spaces where payments are involved
• Drive knowledge management, training, and other initiatives to impart Innovation best practices and knowledge across internal and cross-functional stakeholders