Secretlab is an international ergonomic gaming chair brand seating over 3 million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

Being a digitally-native brand, we thrive in the online and social media space—and this is where you come in. You will be joining a world-class marketing communications team responsible for our globally distributed branded content, which generates 1-2 million daily impressions on our social media alone.

As the Senior Manager for our Global Community team, you'll play a crucial role in providing strategic leadership. Your primary responsibilities involve strategizing, planning, and curating proactive community management and activities to create compelling organic engagement. The ideal candidate possesses outstanding interpersonal skills, a global perspective, and an in-depth understanding of community dynamics across various platforms such as Meta Apps, TikTok, YouTube, LinkedIn, Twitter, Reddit, Discord, and more. Your impact will extend globally, making this an exciting opportunity to shape the future of our community engagement efforts.

Responsibilities

• Community Operations Management: Serve as the central point of contact for all community activities, efficiently routing them to relevant teams and stakeholders.
• Strategic Community Development: Develop and execute a cutting-edge community strategy, focusing on creating engaging organic content and impactful storytelling.
• Cross-Functional Collaboration: Collaborate closely with other departments within the Communications team, including Content, Creative, and Production, to develop content plans and innovative campaigns.
• Engagement Strategy: Devise and implement initiatives to boost organic community engagement, interaction, and participation across various platforms and channels.
• Sentiment Management: Ensure consistent and high-quality messaging across social communication channels, fostering positive word-of-mouth and brand sentiment.
• Crisis Resolution: Proactively manage and resolve community issues and conflicts in a prompt, professional, and diplomatic manner
• Market Intelligence: Stay informed about the latest trends and best practices on social media and community platforms, including Meta Apps, TikTok, YouTube, LinkedIn, Twitter, Reddit, Discord, and more.
• Advocacy Programs: Develop and oversee programs to identify and empower community advocates and ambassadors who can effectively promote the community externally.
• Performance Analytics: Continuously monitor and analyze key performance indicators (KPIs) to evaluate the effectiveness of community initiatives, facilitating data-driven decision-making for improvement.

Requirements

• Bachelor’s Degree or equivalent in English, Business, Marketing, or Communications.
• At least 7 years’ experience in community marketing globally.
• Creative examples of your Community and Social work such as a website, portfolio or other.
• Knowledge of, and passion for, the gaming, pop culture & esports industries.
• Strong creative thinking skills and ability to think conceptually.
• Exceptional organizational skills to manage multiple projects, teams, and tasks simultaneously.
• Attention to detail to ensure accurate asset tracking, version control, and quality control.
• Strong interpersonal skills to foster teamwork and collaboration among diverse creative teams and stakeholders.
• Proven ability to identify and resolve issues, roadblocks, and challenges that arise during project execution.
• Demonstrates time management skills to ensure projects are delivered on time and within deadlines.
• Ability to thrive in a fast-paced environment with evolving priorities and shifting deadlines.
• Knowledge of community principles and content creation processes to effectively coordinate campaigns and projects.

Bonus

• Experience with community management for consumer brands

Roles & Responsibilities

• Promoting existing & Introducing New Products.
• Follow up on Technical Specification and Sales Leads.
• Preparation of submission and presentation required by customer.
• Regular site visits and attend to site mock up and meeting independently.
• Technical follow up with project sales and recommend new solutions.
• Establish and maintain strong relationships with clients.
• Main point-of-contact of clients.
• Monitor and ensure prompt customer collections.
• Prepare sales reports by collecting, analyzing, and summarizing information.
• Identify service and product improvements by remaining current on industry trends, market activities, and competitors.

Requirements

• At least 3-5 Year(s) of working experience in the dealing with contractors & architects.
• Good Knowledge & Experience with marketing Waterproofing, Grouting, and Tile Adhesives product range.
• Proven ability to independently conduct site trade demo and attend to Technical Meeting on site.
• Good inter-personal & communication skill to build and maintain strong client relationships.
• High energy level and creativity.
• Passionate and positive, can-do attitude, aggressive, proactive and good self-discipline is the key.
• Good Presentation, Negotiation, Prospecting Skills
• Meeting Sales Goals & Sales Planning
• Own transport

Benefit

• Basic Salary + Transport Allowance (>$4500) + Commission
• Opportunity for Career Advancement

Interested applicants who are self-driven and motived with relevant experience are invited to send your resume to [email protected] or whatsapp latest CV to 82012213.

We regret that only shortlisted candidates will be notified.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands through:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
• Drive product adoption and educate clients and agencies in a scalable fashion.
• Ensure that our clients receive the highest level of sales and operational customer service.
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Knowledge of social media, mobile apps, and digital and mobile marketing.
• Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and Thai (to handle enquiry from Thai speaking customer and document in Thai language).

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

We are seeking a highly motivated DevOps Engineer to join our team. The ideal candidate will have a strong background in AWS cloud infrastructure design, implementation, and support for mission-critical production and non-production environments. The candidate will automate infrastructure using Infrastructure as Code principles and tools like Python, Terraform, and GitLab.

Key Responsibilities:

• Design, implement, and support the AWS environments in mission-critical and non-production environments.
• Automate infrastructure using Infrastructure as Code principles and tools (e.g., Python, Terraform, GitLab).
• Maintain the AWS cloud accounts and environments primarily focused on containers and microservices.
• Create standardized building blocks in the form of a Terraform or CloudFormation module delivered by a DevSecOps pipeline.
• Present, demo, and document solutions and services for stakeholders.
• Lead the DevOps team to ensure the environment is stable, secure, and scalable.

Qualifications:

• 5+ years of experience with AWS cloud infrastructure design, implementation, and support.
• Experience with Infrastructure as Code principles and tools such as Terraform and CloudFormation.
• Strong experience with containerization and microservices on AWS.
• Strong experience with DevOps best practices and methodologies.
• Proficient in Python scripting.
• Experience with GitLab or similar CI/CD tools.
• Strong communication and presentation skills.
• Ability to lead a DevOps team and ensure a stable, secure, and scalable environment.
• If you are passionate about AWS cloud infrastructure and DevOps and want to work in a fast-paced environment, we would love to hear from you. Please apply today!