Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and report to operation manager if and when necessary
• You are also responsible to resolve minor issues of a non-technical nature and to report major issues to operation manager for a solution
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order
• Good filing system in hard and soft copies for all enquiries up to completion of order
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries
• To identify new supply source to add to company’s supplier’s database
• Ad-hoc data entry

Work location: Tuas

Responsibilities:

• Gain deep and thorough knowledge of the company’s food or beverage operation by rotating on each position
• Maximizing sales and profitability of outlets
• Progressively master the skills to run restaurant operations.
• Responsible for manpower scheduling, administrative matters, performance management and inventory control where necessary
• Ensure new employees are trained properly
• Follow up on the training progress of employees
• Ensure compliance in all areas, Company policies and procedures
• Uphold safety, hygiene and cleanliness as required by NEA regulations and company requirements
• Preparing of business reports and other ad-hoc duties
• Consistently monitor individual performance and progression with your superior and management
• Upon completion of all basic training, set new goals and objectives with the management for your progression in the company

Enquirements:

• Passion for service
• Excellent and positive service attitude
• Candidate must be highly motivated, independent and able to multi-task
• Able to work shifts, on weekends and public holidays
• Possess positive attitude and initiative

Responsibilities:

• Achieve the shop sales and objectives that are set by the company
• Accountable and responsible for the day-to-day effective and efficient operations of the shop
• Responsible and committed in training staff and building teamwork
• Possess strong product knowledge, selling skills and able to manage optimal stock level in the shop
• Coach and counsel the team members for optimal shop performance
• Assist superior by performing the duties and tasks that are assigned at any time

Requirements:

• Able to work in weekends and public holidays
• Proven sales results, superior people management skills and shop operations experience
• Strong in coaching and counselling of team
• A team builder and developer
• Constantly explore and groom individual potential to acquire the skills and knowledge needed in the job

Responsibilities:

• Oversee day to day operations of the facility.
• Schedule preparation, pre-planning and resource forecasting to all activities.
• Monitor and control food management on site as to ensure proper storage and unnecessary wastage.
• Foster positive communications and relationships with team members, management, vendors and clients.
• Provide for site safety and security, devise and implement site policies and standard operating procedures.
• Handle emergencies appropriately according to established procedures, prepare and file accident reports.
• Supervise and evaluate staff, complete employee reviews; keep accurate records of employee attendance and timesheets; provide positive direction to motivate quality performance, discipline personnel when necessary and appropriate.
• Interview candidates; onboard and help in training new hires.
• Set goals and oversee work to completion, schedule and track assignments.
• Communicate with customers regarding products and services.
• Liase and work closely with customers.
• Any other ad-hoc duties as assigned from time to time.

Requirements:

• A minimum of 2 years of relevant experience in KTV/Restaurant Service/Retail or equivalent.
• At least a Certificate in Food & Beverage service.
• Great communication skills.
• Able to commit shift work, weekends and public holidays.

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating of staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Ensure adequate supplies of beverages/refreshments at pantry areas and meeting rooms.
• To clean and maintain pantry areas, meeting rooms and director's office cleanliness
• Assist in preparation and cleaning for company events
• Any other duties as assigned by Supervisor

A Security Executive is responsible for overseeing the overall security operations of a company, organization, or specific site. This role typically involves the management of security personnel, ensuring the protection of assets, developing and enforcing security policies, and responding to security incidents. A Security Executive plays a strategic and managerial role in maintaining safety and security. Below is a detailed breakdown of the job scope:

1. Security Operations Management:

• Supervision of Security Personnel: Oversee the daily activities and performance of security officers and supervisors. Ensure that they are fulfilling their duties effectively and adhering to security protocols.
• Scheduling and Deployment: Plan and coordinate the deployment of security officers at various locations. Ensure adequate staffing levels for regular operations and special events.
• Incident Response: Lead the response to security incidents, ensuring that they are handled professionally and efficiently. Investigate incidents such as theft, breaches, or safety hazards.
• Patrol Oversight: Ensure that regular patrols of the premises are conducted to detect and prevent security breaches or hazards.

2. Policy Development and Enforcement:

• Create Security Policies: Develop and implement security policies and procedures to protect assets, personnel, and visitors. This includes emergency response plans, access control procedures, and protocols for handling security breaches.
• Enforce Compliance: Ensure that all security policies are followed by employees, contractors, and visitors. Conduct regular audits and inspections to ensure compliance with security regulations and company policies.
• Review and Update Policies: Regularly review and update security policies to reflect changes in organizational needs, legal requirements, and industry standards.

3. Risk Assessment and Security Planning:

• Risk Assessment: Conduct risk assessments to identify potential security vulnerabilities and threats to the organization or site. Recommend and implement measures to mitigate these risks.
• Security Plans: Develop comprehensive security plans for the organization, including contingency plans for emergencies such as natural disasters, fire, or active shooter situations.
• Site Inspections: Perform regular security inspections to ensure that security systems, access control points, and surveillance equipment are functioning properly.

4. Security Technology Management:

• Surveillance Systems: Oversee the installation, maintenance, and operation of surveillance systems (CCTV, alarm systems, and access control systems). Ensure they are properly monitored and that any suspicious activity is reported promptly.
• Access Control: Manage access control systems, ensuring that only authorized personnel have access to restricted areas. Review access control reports to detect any irregularities.
• Technology Integration: Work with IT teams to integrate advanced security technologies, such as biometric access, cybersecurity measures, and automated surveillance systems, into the company’s overall security strategy.

5. Incident and Emergency Management:

• Emergency Response: Lead the organization’s response to emergencies, including evacuations, medical emergencies, fires, or security breaches. Ensure that security officers are trained in emergency protocols and know their roles.
• Incident Reporting: Maintain detailed records of all security incidents. Ensure timely and accurate reporting of incidents to management and relevant authorities.
• Post-Incident Investigation: Conduct investigations into security incidents, theft, accidents, or breaches. Develop recommendations to prevent future occurrences and improve security measures.

6. Liaison and Communication:

• Internal Coordination: Serve as the primary point of contact for all security-related matters within the organization. Coordinate security activities with other departments, including HR, facilities, and IT.
• External Liaison: Establish relationships with external agencies, such as local law enforcement, emergency responders, and security service providers. Ensure timely communication and coordination in the event of a security incident.
• Client and Visitor Relations: Manage security concerns and expectations for clients, visitors, and VIPs. Ensure that security arrangements meet client expectations and industry standards.

7. Training and Development:

• Staff Training: Organize and conduct training programs for security officers, ensuring that they are well-versed in security procedures, emergency response, and the use of security technology.
• Awareness Programs: Conduct security awareness training for employees across the organization, educating them on basic security protocols, such as how to identify potential security risks and respond to emergencies.
• Continuous Improvement: Stay up-to-date with industry trends, new technologies, and best practices in security. Implement ongoing training and improvement programs to ensure that the security team is equipped to handle new threats.

8. Budget and Resource Management:

• Budgeting: Develop and manage the security department’s budget, ensuring that resources are allocated effectively for staffing, equipment, and technology.
• Cost Control: Identify cost-saving opportunities in security operations without compromising safety and effectiveness. Manage the procurement of security equipment, ensuring cost-effective solutions.
• Resource Allocation: Ensure optimal utilization of security personnel, equipment, and technology across the organization or site.

9. Regulatory Compliance and Legal:

• Ensure Legal Compliance: Ensure that the organization complies with local, state, and national security laws and regulations, including safety and data protection regulations.
• Health and Safety Regulations: Implement security policies that align with occupational health and safety standards. Ensure that security operations are designed to protect the health and well-being of employees and visitors.
• Incident Documentation: Maintain detailed and compliant records of security incidents, inspections, and audits as required by law.

10. Performance Monitoring and Reporting:

• Key Performance Indicators (KPIs): Develop and track KPIs for security operations, including response times, incident rates, and system effectiveness.
• Reporting to Management: Provide regular security updates and reports to senior management, including incident summaries, risk assessments, and recommendations for security improvements.
• Security Audits: Conduct internal audits of security procedures and practices to identify areas for improvement.

11. Corporate Security and Asset Protection:

• Asset Protection: Develop strategies to protect physical assets, intellectual property, and confidential information. Implement systems to safeguard high-value assets and critical data.
• Cybersecurity Integration: Collaborate with IT security teams to ensure physical security measures complement and enhance cybersecurity efforts.

12. Crisis Management and Business Continuity:

• Crisis Management Plans: Develop and implement crisis management plans to ensure the organization can continue operating during and after a security incident.
• Business Continuity Planning: Ensure that security measures support the organization’s broader business continuity and disaster recovery plans.

In summary, a Security Executive is responsible for developing, managing, and leading all security-related activities within an organization. This includes ensuring the protection of assets, managing security personnel, creating policies and procedures, overseeing technology systems, and responding to incidents. The role also requires strong leadership, risk management, and communication skills, as well as a deep understanding of security operations and industry best practices.

Work Experience:

• Security Experience: Typically, 5-10 years of experience in security roles is required, with at least some of that time in a managerial or leadership capacity. Experience in security-related industries is highly regarded. Security Supervisor and above with possession of own motobike.
• Supervisory Experience: Experience managing or supervising security teams is often essential. The Security Executive must have a track record of overseeing security personnel, including security officers, supervisors, and managers.
• Experience with Security Systems: Familiarity with physical security systems, such as CCTV, alarms, access control, and surveillance technologies, is important. Experience in evaluating and implementing security technology is often required.
• Crisis Management or Risk Assessment Experience: Experience in handling crisis situations, risk assessment, and creating security plans is highly valued.

Skills and Competencies:

• Leadership and Management Skills: Strong leadership skills are critical, as Security Executives are responsible for leading and managing security teams, coordinating with other departments, and liaising with external partners such as law enforcement or security vendors.
• Strategic Thinking: The ability to think strategically and develop long-term security plans is crucial. Security Executives need to anticipate potential threats and create proactive solutions.
• Risk Management: Experience in risk assessment and mitigation is essential, as Security Executives need to identify and address security vulnerabilities in the organization.
• Communication Skills: Excellent verbal and written communication skills are necessary to interact with senior management, security personnel, and external stakeholders. Reporting, policy creation, and incident response require clear and concise communication.
• Analytical Skills: Security Executives need strong analytical skills to assess risks, evaluate security trends, and implement effective measures. This includes the ability to analyze incident reports and security data.
• Technology Proficiency: Familiarity with security technologies, such as surveillance systems, access control, and security management software, is important. Some roles may also require knowledge of cybersecurity principles.
• Problem-Solving and Decision-Making: Security Executives must be adept at solving complex problems and making quick decisions, especially during emergencies or security incidents.
• Attention to Detail: Ensuring compliance with security policies, managing resources, and overseeing incident investigations requires a high level of detail orientation.

Knowledge of Legal and Regulatory Requirements:

• Legal Compliance: Security Executives must be knowledgeable about relevant local, state, and national laws related to security, safety, data protection, and employment. This includes regulations such as OSHA (Occupational Safety and Health Administration) standards.
• Health and Safety Regulations: Understanding occupational health and safety regulations is often required, particularly for security roles involving workplace safety and incident prevention.
• Data Protection and Privacy Laws: In organizations that handle sensitive information, Security Executives must understand data protection regulations, such as the General Data Protection Regulation (GDPR) or other local privacy laws.

Personal Traits:

• Integrity and Ethical Standards: Security Executives must have a strong sense of ethics and maintain high levels of integrity, as they are responsible for protecting people, property, and information.
• Calm Under Pressure: Security Executives need to remain composed and effective during high-stress situations, such as crises or emergencies.
• Proactive and Vigilant: A proactive mindset and the ability to identify risks before they become problems are critical in this role.
• Reliability and Accountability: The ability to be dependable and take ownership of security operations is essential for maintaining trust and ensuring the smooth functioning of security procedures.

A Human Resource (HR) Executive in a security agency is responsible for managing the HR functions related to security personnel, including recruitment, training, employee relations, performance management, compliance, and administrative duties. The role requires a specific focus on understanding the unique demands of the security industry and ensuring that the security officers and support staff are well-equipped to meet operational and legal standards.

Job Scope of a Human Resource Executive in a Security Agency

1. Recruitment and Staffing:

• Sourcing and Recruiting Security Personnel: Develop and implement recruitment strategies to attract qualified security officers, supervisors, and other staff. This includes posting job openings, screening candidates, conducting interviews, and coordinating background checks.
• Job Descriptions and Requirements: Create detailed job descriptions and specifications tailored to various security roles (e.g., security officer, supervisor, control room staff). Ensure that each role aligns with legal and operational requirements.
• Onboarding New Hires: Facilitate the onboarding process, including the collection of necessary documents (licenses, certifications), introduction to company policies, and ensuring new hires understand their roles and responsibilities.

2. Training and Development:

• Security-Specific Training: Ensure that security officers and staff receive the necessary training in areas like first aid, fire safety, emergency response, and use of security technology (CCTV, access control). Coordinate with external trainers or internal subject matter experts to provide site-specific training.
• Compliance Training: Organize training sessions for compliance with local security regulations, workplace health and safety laws, and any licensing requirements.
• Development Programs: Implement career development and skills enhancement programs for security staff, including leadership training for supervisors and managers.

3. Performance Management:

• Appraisals and Feedback: Establish a performance management system that includes regular evaluations, performance reviews, and feedback sessions for security officers and staff.
• Goal Setting and KPIs: Work with security management to define performance metrics (Key Performance Indicators - KPIs) for the security staff, aligned with the agency's operational needs.
• Addressing Underperformance: Identify performance gaps, coach underperforming employees, and, if necessary, take corrective action or recommend further training.

4. Employee Relations and Welfare:

• Employee Grievances: Serve as a point of contact for employee concerns, grievances, or disputes, ensuring timely and fair resolution in compliance with labor laws and company policies.
• Conflict Resolution: Mediate and resolve conflicts between security personnel or between staff and management, fostering a positive working environment.
• Employee Engagement: Implement strategies to improve employee morale and engagement, such as recognizing outstanding performance or organizing team-building activities.

5. Compliance and Licensing:

• Compliance with Security Regulations: Ensure all security personnel possess the necessary certifications, licenses, and permits required to perform their duties legally.
• Monitoring Legal Requirements: Stay updated on labor laws, security industry regulations, and any changes in licensing requirements to ensure the agency remains compliant.
• Health and Safety Compliance: Ensure that the agency adheres to occupational health and safety standards and that security staff are trained in risk management and emergency procedures.

6. Payroll and Compensation Management:

• Salary Administration: Oversee the payroll process, ensuring accurate and timely payment of wages to security personnel, including overtime, allowances, and benefits.
• Benefits Management: Manage employee benefits programs such as health insurance, retirement plans, and leave entitlements. Ensure that these programs are competitive and compliant with local labor laws.
• Compensation Structure: Design and update compensation structures for security officers, supervisors, and managers based on industry standards and operational needs.

7. Attendance and Timekeeping:

• Monitoring Attendance: Manage timekeeping systems to ensure accurate tracking of security officers’ attendance, shift rotations, overtime, and leave.
• Leave Management: Oversee the leave management system, ensuring security staff comply with the agency's leave policies and that records are accurately maintained.

8. Administrative Functions:

• Employee Records Management: Maintain up-to-date records for all employees, including personal details, employment history, certifications, and training records. Ensure compliance with data protection laws.
• Policy Development and Implementation: Develop, update, and enforce HR policies specific to the security industry, including code of conduct, disciplinary actions, and attendance policies.
• HR Reporting: Prepare regular reports on HR activities such as recruitment, staff turnover, training completion, and employee relations issues. Report HR metrics to senior management.

9. Retention and Employee Engagement:

• Retention Strategies: Develop initiatives to retain skilled security personnel, including career development opportunities, competitive compensation, and employee recognition programs.
• Exit Interviews: Conduct exit interviews with departing employees to gather insights and improve retention efforts.

10. Strategic HR Planning:

• Workforce Planning: Collaborate with security operations teams to forecast staffing needs and develop strategies for filling any gaps, especially during peak periods or special assignments.
• HR Strategy Alignment: Align HR practices with the security agency’s overall goals, ensuring that staffing, training, and performance management support operational objectives.

Qualifications for a Human Resource Executive in a Security Agency

1. Educational Qualifications:

• Bachelor’s Degree (Preferred): A degree in human resources management, business administration, psychology, or a related field is typically required.
• Master’s Degree (Optional): A Master’s in HR or Business Administration (MBA) may be preferred for senior HR roles or larger organizations.
• Specialization in Security Management (Optional): Additional training or coursework related to security management may be advantageous, given the industry-specific requirements.

2. Certifications:

• Certified Human Resource Professional (CHRP) or equivalent: Having professional HR certification such as SHRM-CP (Society for Human Resource Management - Certified Professional), CIPD (Chartered Institute of Personnel and Development), or PHR (Professional in Human Resources) is often preferred.
• Compliance Certification (Optional): Certifications in compliance or employment law can be helpful, especially in a heavily regulated industry like security.
• Specialized Certifications in Security (Optional): A certification such as Certified Protection Professional (CPP) or experience in security management can be beneficial if the HR role involves interacting closely with security operations.

3. Experience:

• HR Experience: Typically, 3-5 years of HR experience is required, with at least some experience in recruitment, employee relations, compliance, and payroll administration.
• Experience in the Security Industry (Preferred): Experience working in HR within a security agency or a similar industry is highly beneficial, as it involves specialized recruitment and training needs.
• Leadership and People Management Experience: Experience managing or supervising HR teams, handling complex employee relations, and working closely with senior management.

4. Skills and Competencies:

• Knowledge of Employment Laws: A solid understanding of local labor laws, employment regulations, and compliance standards is essential, especially when dealing with security staff, who may work shifts and overtime.
• Recruitment and Talent Management Skills: Proficiency in recruitment strategies, talent acquisition, and employee retention methods, especially in high-demand sectors like security.
• Training and Development Skills: Experience in designing and implementing training programs, especially for operational staff like security officers, is critical.
• Excellent Communication and Interpersonal Skills: Strong communication skills are vital for building relationships with staff at all levels, resolving conflicts, and addressing employee concerns.
• Organizational and Time Management Skills: The ability to multitask and manage various HR functions such as recruitment, payroll, and compliance within tight deadlines is crucial.
• Problem-Solving and Decision-Making Skills: HR Executives must be able to resolve employee grievances, make fair decisions, and implement policies that foster a positive working environment.
• HR Software Proficiency: Familiarity with HR Information Systems (HRIS), payroll software, and attendance management tools is often required.

5. Personal Traits:

• Integrity and Discretion: Given the confidential nature of HR work, especially in a security agency, HR executives must maintain a high level of integrity and confidentiality.
• Conflict Resolution: Strong conflict resolution and negotiation skills are essential to mediate disputes and maintain harmony among security staff.
• Adaptability and Flexibility: The HR Executive must be able to adapt to the fast-paced and sometimes unpredictable nature of security work, including managing last-minute staffing needs.

Job Highlights

• Transformative AI Solutions: Lead the launch of Actuals.ai—a cutting-edge generative AI platform set to redefine the B2B2C consumer finance landscape.
• High-Growth Market Potential: Enter an expansive, high-demand market with boundless opportunities for advancement and financial success.

Company Overview

Actuals is a trailblazing technology company dedicated to solving high-impact B2B challenges, particularly within underserved areas like employee benefits and rewards. We are now launching our flagship AI-driven platform, Actuals.ai, designed to revolutionize the consumer finance advisory sector. Our innovative approach combines deep market insights with generative AI to create groundbreaking solutions that will reshape advisory services.

Explore more:

• Actuals: Actualscorporation.com
• Actuals Platform : actuals.ai

Role Description

As a Relationship Manager at Actuals, you will be at the forefront of driving transformative growth and establishing impactful business relationships. Collaborating closely with our product and marketing teams, you'll have the unique opportunity to identify and engage high-potential clients, showcasing how Actuals.ai can revolutionise their business through our generative AI solutions.

This role provides a rare chance to enter an untapped market through a blue ocean strategy, positioning you as a pivotal force in the launch and expansion of Actuals.ai. Our market testing has demonstrated an impressive 50% conversion rate, and with access to 95% of the corporate database, you’ll have a powerful foundation to rapidly develop and expand these client relationships.

Your expertise and drive will make you a critical player in Actuals.ai’s journey to redefine consumer finance advisory. This is your opportunity to leave a lasting impact on an emerging market.

Key Responsibilities

• Strategic Business Development: Proactively identify and engage high-potential clients, initiate insightful discussions, and cultivate relationships aligned with Actuals ambitious growth objectives.
• Product-Driven Collaboration: Work with product and marketing teams to understand Actuals.ai’s unique advantages and communicate its value to prospective clients in a compelling way.
• Market Penetration & Strategy Execution: Leverage our blue ocean strategy as a first-mover in this market, generating business opportunities and driving sustainable growth in an emerging sector.
• End-to-End Relationship Management: Build and maintain strong client connections, ensuring satisfaction, anticipating future needs, and uncovering opportunities for collaboration.

What We’re Looking For

• Relentless Drive: A proactive, determined mindset with a passion for success in a fast-paced, high-growth environment.
• Sharp Business Acumen: Ability to quickly understand client challenges and identify how Affinite’s solutions can drive impact and efficiency.
• Outstanding Communication Skills: Natural ability to build rapport, convey value, and make meaningful connections.
• Growth-Oriented Mindset: Hunger for growth and a desire to continuously learn and advance, with a strong interest in progressing to a management position.

Why Join Us?

• Rapid Career Advancement: Join our inaugural intake for a chance to fast-track into management and shape the future of Affinite Solutions.
• Innovative Environment: Work with pioneering generative AI technology that is set to transform the B2B2C space in consumer finance.
• Dynamic Team Culture: Thrive in a fast-paced, supportive, and collaborative environment that values resilience, grit, and a growth-oriented attitude.

If you’re a talented, driven individual ready to leave your mark on an emerging market, this is the opportunity you’ve been looking for.

Apply Now to be part of a groundbreaking journey!

Minimum Qualifications

• Education: International Baccalaureate Diploma or higher.
• Experience: Proven track record in B2B sales, preferably in technology, HR solutions, finance, Marketing or AI-driven solutions.

Preferred Qualifications

• Experience: Minimum 1years working experience.
• Language Skills: Fluent in English (spoken and written); proficiency in Mandarin is a plus.
• Proven Results: Demonstrated success in achieving and exceeding quotas and strategic goals.
• Skills: Exceptional communication, presentation, problem-solving, and management skills.

We offer a competitive remuneration package with an attractive incentive scheme.

Take this chance to define your career in a high-impact, high-growth environment.

Key Responsibilities

1. Handle Customer Inquiries: Respond to customer queries via phone, email, or Whatapps chat regarding products, pricing, delivery and quality.

2. Resolve Customer Complaints: Address and resolve customer complaints related to food quality, safety, or

delivery issues.

3. Process Customer Orders: Assist with processing customer orders, including managing inventory, tracking

shipments, and resolving order discrepancies.

4. Provide Product Information: Offer information and support to customers about food products, ingredients, allergens, and nutritional content.

5. Collaborate with Production and Logistics Teams: Work with production and logistics teams to resolve

customer issues related to product availability, delivery, or quality.

Secondary Responsibilities

1. Maintain Customer Records: Update customer records and databases with accurate information, including

contact details, order history, and preferences.

2. Participate in Quality Assurance: Participate in quality assurance activities, such as product testing, to ensure

customer satisfaction and regulatory compliance.

3. Support New Product Launches: Assist with launching new food products, including providing customer

support, training, and product information.

4. Monitor Customer Feedback: Analyze customer feedback and complaints to identify trends and areas for

improvement.

Requirements

1. Food Safety Knowledge: Familiarity with food safety regulations, such as HACCP, GMP, and allergen

management.

2. Customer Service Skills: Excellent communication and problem-solving skills to provide exceptional customer

service.

3. Product Knowledge: Familiarity with food products, ingredients, and nutritional content.

4. Time Management: Ability to prioritize tasks, manage multiple customer inquiries, and meet deadlines.

5. Teamwork: Ability to collaborate with production, logistics, and quality assurance teams to resolve customer

issues.

Working Hours and Environment

1. Working Hours: Typical office hours, with occasional overtime to support peak production periods or

customer inquiries.

2. Work Environment: Office environment, with occasional visits to production facilities or warehouses.

Note that specific job scopes may vary depending on the company, industry, and specific role.

Interested applicants, please apply with your updated latest resume, stating your current and expected salary.

Singaporeans / Singapore PR and Malaysians are most welcome to apply.

A Security Deployment Officer is responsible for overseeing and managing the deployment of security personnel and resources at a particular site or across multiple locations. The job scope typically includes operational, administrative, and supervisory duties related to ensuring the safety and security of assets, personnel, and property. Below is a detailed outline of the job scope:

1. Planning and Deployment:

• Scheduling: Plan and organize the deployment schedules for security officers at various sites.
• Staffing: Ensure that the required number of security personnel are deployed at each site based on the client’s requirements and security needs.
• Coordination: Work closely with supervisors, site managers, and clients to understand site-specific security requirements and adjust deployments accordingly.
• Relief and Emergency Deployment: Organize relief staff or respond to emergencies in case of unplanned absences or urgent needs.

2. Supervision and Training:

• Supervision: Monitor the performance of deployed security officers, ensuring they follow protocols and standards.
• Site Inspections: Conduct routine checks on officers at different sites to ensure compliance with security guidelines and professionalism.
• Training: Ensure security personnel are properly trained, whether in terms of site-specific procedures, emergency response, or general security protocols.
• Briefings: Provide briefings to officers before their shifts about specific site concerns, risks, or security updates.

3. Client Interaction and Communication:

• Client Liaison: Serve as the point of contact between the client and the security team, addressing any concerns, feedback, or additional requests.
• Reports: Provide daily, weekly, or monthly security reports to the client, detailing activities, incidents, and overall performance.
• Incident Management: Ensure that all incidents are documented, reported, and escalated appropriately based on severity.

4. Incident Management:

• Response to Emergencies: Coordinate security response during emergencies such as fire, theft, accidents, or security breaches.
• Investigations: Oversee or assist with investigations related to security incidents, theft, vandalism, or other crimes at the site.
• Corrective Actions: Suggest corrective measures to prevent the recurrence of security lapses.

5. Administration and Compliance:

• Documentation: Maintain accurate records of officer deployments, schedules, attendance, incident reports, and training logs.
• Compliance: Ensure that security practices comply with local laws, regulations, and client policies.
• Licensing and Certification: Make sure all deployed officers have the necessary certifications and licenses, and that they are kept up to date.

6. Resource Management:

• Equipment Management: Ensure security personnel have the necessary equipment (radios, uniforms, patrol vehicles, etc.) for their duties and manage their upkeep.
• Resource Allocation: Allocate security resources effectively across various sites, ensuring high-risk areas receive adequate coverage.

7. Performance Evaluation:

• Officer Appraisals: Regularly evaluate the performance of security officers, provide feedback, and suggest areas for improvement.
• Discipline and Grievances: Handle any disciplinary matters or grievances related to the conduct of security officers.

8. Risk Assessment and Security Enhancements:

• Site Risk Assessments: Conduct or coordinate risk assessments to identify potential vulnerabilities at sites and recommend security enhancements.
• Security Plans: Assist in developing security plans and contingency protocols tailored to each site’s needs.

9. Financial Management:

• Budget Oversight: Ensure deployment costs (such as overtime, additional personnel) are within the allocated budget.
• Billing: Assist in generating invoices based on manpower and resource deployment, and ensure accurate billing to clients.

10. Technology Utilization:

• Security Systems: Oversee the integration and proper usage of security technology such as CCTV, access control systems, and surveillance equipment.
• Data Collection: Utilize technology for monitoring security trends, optimizing officer deployment, and ensuring site safety.

Qualification

• Security Officer License: At Least SSO and above
• First Aid/CPR Certification: Knowledge of basic first aid and CPR is often required, as security officers are sometimes the first responders in emergencies.
• Fire Safety Certification: Some employers may require fire safety certification or knowledge of emergency evacuation procedures.
• Specialized Security Certifications (Optional): Having certifications such as Certified Security Supervisor (CSS) or Certified Protection Professional (CPP) can be an advantage.
• Driver’s License: Class 3C

3. Work Experience:

• Experience in Security Roles: Prior experience in a security officer, supervisor, or management role is usually required. Employers may ask for 2-5 years of experience depending on the complexity of the role.
• Supervisory Experience: Experience managing or supervising a team of security officers is highly valued.
• Experience with Security Systems: Familiarity with security technology like CCTV systems, alarm systems, access control, and surveillance tools is beneficial.

4. Skills and Competencies:

• Leadership and Supervisory Skills: The ability to manage, mentor, and coordinate a team of security officers is essential.
• Communication Skills: Strong verbal and written communication skills are crucial for interacting with clients, security personnel, and other stakeholders.
• Problem-Solving and Decision-Making: Security Deployment Officers must be able to quickly assess situations and make informed decisions, especially in emergencies.
• Attention to Detail: Must be detail-oriented to ensure proper deployment, compliance with security protocols, and the accurate completion of reports.
• Organizational and Planning Skills: The role requires strong planning and scheduling skills to manage multiple deployments and personnel effectively.
• Knowledge of Security Protocols: A strong understanding of security procedures, risk management, and emergency response protocols is vital.
• Physical Fitness: A reasonable level of physical fitness may be required, especially if the role involves regular patrols or responding to incidents.

5. Knowledge of Legal and Regulatory Requirements:

• Understanding of Security Laws: A solid understanding of local laws and regulations related to security, public safety, and employment is often required.
• Health and Safety Regulations: Familiarity with occupational health and safety standards, as well as compliance with relevant regulations, is important.

6. Technology Skills:

• Computer Proficiency: Basic computer skills, including the use of Microsoft Office (Word, Excel), email, and security-related software for scheduling, reporting, and monitoring, are often required.
• Familiarity with Security Technology: Experience with security systems like CCTV, alarms, access control, and incident management software can be advantageous.

7. Personal Traits:

• Integrity: A strong sense of ethics and honesty is critical in security roles.
• Reliability: Security Deployment Officers need to be dependable and capable of working independently and responsibly.
• Calm Under Pressure: The ability to stay composed during high-stress situations is crucial for effective security management.

• Support and execute all marketing activities to meet business goals including advertising and promotional activities: traditional, in-store, online, direct, and local marketing activities.
• Monitor retail merchandising and maintain standards throughout all partner outlets
• Execute all web, SEO/SEM, email, social media, and advertising campaigns and review execution.
• Set up campaigns and ads to optimize for various KPls (conversions, awareness, traffic...) across multiple paid channels.
• Effectively optimize targeting and segmentation as well as the allocations of budgets across multiple paid channels in order to generate cost-effective actions and conversions.
• Social Media initiatives: create social media calendars, post on social media platforms, enhance the reach and optimize.
• Update and maintain e-commerce website.
• Liaise with the design team to share a brief on the campaigns.
• Analyze and report performance for the website across all the channels.
• Conduct post-campaign reporting and analysis to deliver reports on the performance of marketing and e-commerce campaigns. Able to make data-driven recommendations for optimization and to improve effectiveness in all marketing paid channels.
• Monitor competitors' activities and get insights. Stay up to date with digital media technologies and the latest trends
• Drive e-Commerce business growth by analyzing trends/ opportunities, executing, and implementing tactical programs that leverage those trends/ opportunities
• Enhance e-Commerce customer experience. This includes the development of customer retention and loyalty programs.

Key Job Requirements:

• At least 1-2 years of relevant working experience: Experience in a tech, E-commerce, or Startup environment preferred with a proven track record of hands-on experience in marketing campaigns • ln-depth knowledge and hands-on experience across all the digital ecosystems that include, but not limited to paid media platforms, Google Network, Social Media platforms, and SEO.
• Hands-on experience of planning and buying digital media on platforms such as Google Ads (SEM, Shopping Ads, Display, video), Facebook and e-commerce platforms ads.
• Hand-on experience setting up, implementing, and optimizing Google Ads, Facebook, and affiliate campaigns.
• Hands-on experience/exposure in optimizing landing pages and user funnels.
• Hands-on experience with tracking tools and setting up measuring strategies.
• Knowledge with A/B and web analytics tools like Google Analytics
• Experience in E-commerce Campaigns
• Social Media Marketing initiatives
• Email Marketing campaigns
• Strong interpersonal and communication skills
• Comfortable working on Microsoft Excel and PowerPoint

Opening to hiring and training a marketing executive to managerial level (target 2 year progression)

Job Description & Requirements

We are looking for a resourceful individual with strategic thinking capability to market our humanoid solutions to the Social Service Sector.

Responsibilities:

• You will focus on cultivating existing business opportunities and generating new business opportunities
• Prepare proposals, presentations and other materials conveying the services and strength of the company
• Creating positive, long-lasting relationships with current and potential clients
• Provide administrative and logistical support,including organizing meetings and conference calls with potential partners and staff
• Assist with development of communications materials, including product brochures, press releases, factsheets and infographics

Requirements:

• Diploma/Degree in any relevant field
• Gerontology education or experience will be an added advantage

· Experience in Social Service Sector will be an added advantage.

• Excellent interpersonal and communication skills to convey and present ideas coherently, and develop and maintain stakeholder relationships effectively
• Highly motivated with a positive learning attitude
• Able to work independently, effectively handle, and prioritize multiple tasks simultaneously, while being professional and able to stay calm under pressure
• Design capabilities will be an advantage (Adobe photoshop, Adobe Illustrator)

To apply, please submit your resumes to [email protected]

Shortlisted candidates will be contacted.

Salary Range: S$3,000 to S$5,000

Candidates should be willing and able to travel globally and relocate for work.

• Promote and implement round-trip planning for vessels across various regions.
• Uphold high safety standards for cargo stowage, prioritizing the safety of vessels, crew, and cargo.
• Maximize vessel utilization by ensuring safe operations and minimizing operational costs.
• Focus on efficient Stowage Planning.
• Take ownership of planning-related tasks for vessels under individual responsibility.
• Coordinate with terminals and vessel command to execute stowage plans and ensure seamless operations.
• Maintain close collaboration and communication with internal stakeholders, proactively addressing stowage-related matters.
• Assess the suitability of vessel deployment and intake based on vessel characteristics and trade requirements.
• Manage administrative tasks, including accurate system updates and maintaining records.
• Develop and regularly review Global Planning Standard Operating Procedures (SOPs).

Requirements:

• Proactive, with a strong sense of urgency and responsibility.
• Flexible and adaptable to a dynamic environment, embracing an open and growth-oriented mindset.
• Strong analytical skills with attention to detail in complex situations.
• Holds a Bachelor’s degree, or higher qualification.
• Open to candidates with 1–3 years of unrelated work experience.
• Prior experience in stowage planning is advantageous.
• Familiarity with stowage planning tools is a plus.

Job Responsibilities:

• Responsible for pre-sales enquiries, sales, post-sale customer service and on-going customer relationship management.
• Reach out to existing and potential customers to present our product and service offering.
• Communicate with customers to understand their requirements, needs and address any questions or issues customers may have.
• Offer solutions based on clients’ needs and capabilities.
• Managing customer’s enquiries or policies in order for existing customers to remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts provided by the company as a guidance to drive sales and respond to customer rejections.
• Gathering and documenting customer information, purchases and call outcomes in the designated CRM or tracking tools.
• Well versed of insurance products and services.

Job Requirements:

• Minimum Diploma/ GCE ‘O’ level with at least 1 year of relevant work experience doing outbound sales preferably in Call Centre environment.
• Energetic, outgoing personality and sales oriented.
• Independent and a fast leaner with initiative
• Able to converse fluently in English.
• Team player with excellent interpersonal and communication skills

Working Hours & Benefits:

• Location: Tai Seng (Beside MRT)
• Monday - Friday ( 10am - 7pm, 1 hour lunch)
• Attractive remuneration package, monthly salary and commission based on sales, annual leave entitlement etc.

Job Description

• Preparation, faciliating, conducting of classrooms (both offline & online) and on-the-job training on pre and postnaum treatment
• Monitor the effectiveness of learning and development initiatives and programs training effectiveness of programmes delivered
• Perform training administration duties and maintain training records
• Accompany evaluations with meaningful and constructive feedback
• Identify performance gaps,creating concise and effective learning solutions to narrow such gap.
• Conduct and organize new hire orientation and on-boarding programmes

Job Requirements

• At least 5 years of working experience as trainer
• Good command of the verbal and written Chinese language environment
• Flexibility to adapt communication style for a diverse audience
• Strong stakeholder management skills and able to work with management to develop collaboration.

Responsibilities:

• Handling Full set of accounts up to profit/Loss, Balance Sheet, General Ledger.
• Filing GST and computing Annual Tax Return to IRAS.
• Able to Prepare Financial Statement

Requirements:

• Degree/Diploma in Accountancy/ACCA or equivalent.
• Those with practical experience or pursuing an ACCA course are also welcome.
• Have a positive work attitude with good communication skills, proactive with problem-solving skills, and able to work under pressure to meet a tight timeline.
• Proficient in English and Mandarin as to liaise with clients.
• Preferably have working experience in Accounting firm.

Responsibilities:

• Tabulate quantities, estimate cost and request for quotation
• Knowledge of electrical products and costings
• Updating contract documents, drawings, and correspondences
• Submission of progress claims and site valuations
• Preparation of Variation Order for submission
• Liaise with subcontractors and clients
• Ensure the timely completion of a given tender assignment

Requirements:

• Candidates must possess at least Diploma/Degree in Quantity Surveyor or Engineering or equivalent
• Minimum 3 years of QS experience
• Computer skills – Microsoft office skill (Excel, Words. AutoCAD, etc.)
• Independent, resourceful, pro-active and responsible
• Able to work under a tight timeline
• Must be team player

Responsibilities:

• Achieve the shop sales and objectives that are set by the company
• Accountable and responsible for the day-to-day effective and efficient operations of the shop
• Responsible and committed in training staff and building teamwork
• Possess strong product knowledge, selling skills and able to manage optimal stock level in the shop
• Coach and counsel the team members for optimal shop performance
• Assist superior by performing the duties and tasks that are assigned at any time

Requirements:

• If we need , Able to work during weekends and public holidays
• Proven sales results, superior people management skills and shop operations experience
• Strong in coaching and counselling of team
• A team builder and developer
• Constantly explore and groom individual potential to acquire the skills and knowledge needed in the job

Responsibilities:

• Perform full spectrum of HR functions and admin support including recruitment, employee relations, grievance handling, staff engagement and advisory service on HR policies and procedures
• Review and maintain all HR related policy
• Posting of recruitment advertisements
• Ensure and maintain good brand and communication consistency for all company materials and collaterals
• Perform end-to-end recruitment – interview, shortlisting, assessment & selection, offer and on-boarding
• Engagement with both internal and external stakeholders such as employees and vendors, etc
• Reports generation
• Payroll administration
• Work pass administration
• Perform any other ad-hoc duties as assigned

Requirements:

• 2 years’ experience and above is preferred
• Possess a keen interest in human resources
• Ability to work independently and with a team
• Thrives in a fast-paced environment
• Ability to handle the pressure of meeting tight deadlines
• Self-motivated and resourceful with good multitasking and organisational ability

Responsibilities:

• Design and develop machines control systems, with motion controller, robot, PLCs, HMIs, and servo drives.
• Create detailed electrical schematics, wiring diagrams, and layout drawings.
• Program and configure control systems to meet specific project requirements.
• Source and select control components based on project specifications.
• Execute control system setup, including IO system configuration, servo and step drive setup, and axis tuning.
• Conduct testing, debugging, and troubleshooting of control systems.
• Collaborate with mechanical engineers, software developers, and other stakeholders to integrate control systems into larger machinery.
• Ensure compliance with relevant safety standards and regulations.
• Participate in project planning, including cost estimation, scheduling, and resource allocation.
• Stay updated with the latest industry trends and technologies to continuously improve control
  system designs.

Requirements:

• Diploma or bachelor’s degree in electrical engineering or a related field.
• Minimum 3 years of experience in designing and implementing control systems for electrical machines.
• Proficiency in programming PLCs, HMIs, and motor drives.
• Experience with CAD software for electrical design (e.g., AutoCAD Electrical, E3, EPLAN).
• Strong knowledge of control theory, electrical circuits, and automation.
• Familiarity with industry standards and regulations (e.g., IEC, IEEE, NEC).
• Experience with robotics and motion control systems.
• Knowledge of communication protocols (e.g., Ethernet/IP, Modbus, CAN).
• Experience with simulation software (e.g., MATLAB/Simulink).
• Certification in Control Systems Engineering (CSE) or related credentials.

Please include the following information in your resume.

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

EA License | 18C9251 WGT Group

Registration No | R22111484 Ketty Lim

The Electrical Engineer will be responsible for the detailed design, programming, and maintenance of electrical systems and controls. Key responsibilities include designing and sizing electrical components, programming PLC/HMI systems, and preparing technical documentation.

Responsibilities:

• Carry out detailed electrical design, including sizing and drawing preparation.
• Develop technical documents, including P&ID (Piping & Instrumentation Diagrams), I/O wiring diagrams, and technical data sheets.
• Program and configure PLC/HMI systems to meet project specifications.
• Perform electrical calculations and select components for ATEX environments, ensuring compliance with industry standards.
• Prepare pre-procurement documents and conduct technical evaluations of quotations.
• Provide engineering support for international projects, including troubleshooting and technical assistance.
• Assist in developing project schedules, creating work procedures and method statements, and preparing monthly progress reports.
• Understand hazardous area classifications and select appropriate instruments for hazardous zones (e.g., EX-d, EX-i certifications).

Requirements:

• Minimum Diploma in Electrical Engineering or Mechatronics.
• At least 5 years of hands-on experience in electrical design and programming.
• Proficiency in PLC/HMI programming, electrical calculations, and knowledge of ATEX standards.

Please include the following information in your resume.

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

EA License | 18C9251 WGT Group

Registration No | R22111484 Ketty Lim

*Mandate: Must have contact/experience in Education market*

Job Objective

• Achieve sales performance targets and maintain good client relations.
• Primary market to focus: Education

Core Responsibilities

• B2B sales
• Generate new opportunities to closing
• Develop new key accounts
• Serving and increasing sales from existing key accounts
• Present and submit weekly sales report
• Work closely with renowned partners like Samsung, Crestron, Bose, Martin Audio, QSC, Poly, Logitech, Microsoft, and in-house AV Designer Team to propose solutions to meet customer’s needs.
• Negotiate pricing with partners to ensure bids are competitive.
• Manage partners (Manufacturers)
• Source and secure partnerships for related solutions to increase the breadth of solutions to the same customer

Additional Responsibility for Sales Manager:

• Lead the Sales team to achieve sales target & manage customer experience

Job Specifications

Experience:

• Must have minimum 2 years of sales experience in a B2B environment with good sales track record
• Must have the keen interest in sales management and have the leadership trait (Sales Manager only)
• Have experience to look for opportunity in various tender portal, Gebiz and BCA
• Experience in Audio & Visual, videoconferencing, telephony solutions is a plus

Education Qualification:

• ITE/A Level/Diploma in IT/Engineering/Audio Visual is preferred OR
• Diploma in any discipline

Salary :

(AM) S$4K to $5.5K (OTE: $80K)

(SM) S$5K to $7K (OTE: $100K)

For other market focus positions, please apply on the relevant job postings

Healthcare: Account Manager

Government: Sales Manager (Team Lead)

MHA & Military: Sales Manager (Team Lead), Account Manager

MNC: Account Manager

*Mandate: Must have contact/experience in Government market*

Job Objective

• Achieve sales performance targets and maintain good client relations.
• Primary market to focus: Government

Core Responsibilities

• B2B sales
• Generate new opportunities to closing
• Develop new key accounts
• Serving and increasing sales from existing key accounts
• Present and submit weekly sales report
• Work closely with renowned partners like Samsung, Crestron, Bose, Martin Audio, QSC, Poly, Logitech, Microsoft, and in-house AV Designer Team to propose solutions to meet customer’s needs.
• Negotiate pricing with partners to ensure bids are competitive.
• Manage partners (Manufacturers)
• Source and secure partnerships for related solutions to increase the breadth of solutions to the same customer
• Lead the Sales team to achieve sales target & manage customer experience

Job Specifications

Experience:

• Must have minimum 2 years of sales experience in a B2B environment with good sales track record
• Must have the keen interest in sales management and have the leadership trait
• Have experience to look for opportunity in various tender portal, Gebiz and BCA
• Experience in Audio & Visual, videoconferencing, telephony solutions is a plus

Education Qualification:

• Local Diploma in IT / Engineering / Audio Visual

Salary : S$5K to $7K (OTE: $100K)

For other market focus positions, please apply on the relevant job postings

MNC: Account Manager

Healthcare: Account Manager

MHA & Military: Sales Manager (Team Lead), Account Manager

Education: Sales Manager (Team Lead), Account Manager

Contract Duration

· 3 February 2025 to 21 July 2025

Working Location

· Novena

Working Hours

· 5 Days (Mon to Fridays: 8.30am to 6.00pm)

Offered Salary

• Up to S$2,800 per month (Depending on qualifications & experience and subject to client’s approval)

Requirements, Skills and Experience Level

• Diploma / Degree holder
• A team player who is detail-oriented and excellent in problem-solving, communications and managing multiple projects/tasks.
• Have 2 to 4 years of experience in handling similar projects. Candidates with fewer years or no formal experience, but with comparable background or portfolio, are also welcome to apply.
• Have hands-on experience in production of digital publications and/or website content management will be an advantage. For the latter, a basic understanding of user experience design, knowledge in using testing methodologies and performance testing tools, as well as familiarity with Isomer are further advantageous.

Where applicable, candidates who wish to may provide references, portfolio and/or links to social media profiles to allow viewing of past work.

Job Description

Working closely with the respective Team Leads, you will be involved in seeing through the execution of two major projects as outlined in (A) and (B) below. As part of the CComs team, you will assist in its operational duties, or tasks as assigned by the Head of CComs.

WHAT YOU WILL BE WORKING ON:

(A) Customs Yearly Achievements (CYA) 2024

The CYA is an annual digital-only corporate publication that showcases Customs’ annual statistics, initiatives and accomplishments for the applicable Calendar Year. Incorporating multimedia content, this publication will enhance awareness and understanding among the general public and stakeholders about Customs’ policies and functions.

Your key duties/tasks for this project include:

• External Coordination & Keeping Track of Milestones: You will support the Team Lead on the necessary operational actionables and follow-ups with the appointed Vendor - including scheduling meetings/check-ins, sharing the collated Customs’ materials and information for further processing etc. You will closely monitor the agreed-upon project timelines and milestones and flag potential delays/adjustments to the Team Lead for further action.
• Internal Coordination: You will support the Team Lead in planning and coordinating the necessary actionables and follow-ups with Customs Divisions/Branches on their background policy, statistics and other information/materials that will be featured in the CYA. Apart from helping to vet and consolidate such contributed content, you will also assist in the logistical planning and coordination with the Divisions/Branches and the Vendor should any onsite production operations (e.g. photo or video shoot) be needed at any location.
• Performing Quality Control (QC) checks: You will support the Team Lead in checking on the condition and quality of any deliverables by the Vendor, from drafts/first-cuts to finalisation. Such related tasks include proofreading copy, ensuring accuracy and that the infographics and footage submitted are as per agreed upon dimensions or can work on the platforms they are meant for.
• Providing any other administrative/logistical support as assigned: The related tasks can include notetaking during meetings and archiving digital materials/files.

(B) Customs Website Revamp

The Singapore Customs Website is a vital resource for the general public, businesses, traders, and logistics providers. It provides essential information on our policies – including import/export regulations and required permits, customs procedures, as well as duty and tax declaration and payment obligations for arriving travellers. It also carries related links (e.g. to the Networked Trade Platform) to transact with Customs on applications, payments or other e-services. Being such a key digital touchpoint, we will be revamping the Website to further optimise user-centricity and a seamless experience for our customers when navigating from the informational to transactional pages.

Your key duties/tasks for this project include:

• External Coordination & Keeping Track of Milestones: You will support the Team Lead on the necessary operational actionables and follow-ups with the appointed Vendor - including scheduling meetings/check-ins, sharing the collated Customs’ materials and information content for further processing etc. You will closely monitor the agreed-upon project timelines and milestones and flag potential delays/adjustments to the Team Lead for further action.
• Internal Coordination with Divisions/Branches: You will support the Team Lead in planning and coordinating the necessary actionables and follow-ups with Customs Divisions/Branches on the pages whose content they own and will be migrated to the revamped Website.
• Performing Quality Control (QC) checks: You will update and maintain a content audit tracker, documenting page details, links, and any necessary adjustments. With this, you will support the Team Lead in checking on migrated content, including verifying functionality and link accuracy, as well as alignment to design consistency across pages. Where applicable, you will also help identify and report technical issues or errors encountered on the migrated platform. Other possible QC tasks include proofreading copy for typos or grammatical errors, or ensuring that website content (including any infographics, tables etc) accurately convey statistics/information as provided by Divisions/Branches.
• Providing any other administrative/logistical support as assigned: The related tasks can include notetaking during meetings and archiving digital materials/files.

(C) Other Operational Duties

You will assist CComs team in the following:

• Attend to public feedback and queries that come in via phone and email.
• Check and disseminate the Daily Media Report on Customs’ media coverage.
• Curate and disseminate the Weekly Internal Communications EDM for all Customs Officers.

EA License No.: 96C4864

Reg No.: R1106928 TOH LAY HOON