新加坡

Job Highlights

• Career Development Opportunities
• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

As a Concierge, we rely on you to

• Provide a personalized guest service
• Create a memorable experience for the guests
• Engage with guests and enhance the service based on their feedback
• Assist with any issues or problems

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Is a self-starter and a team player
• Loves being creative with an eye for detail
• Enjoys crafting best-fit solutions for the guests
• Has no fear of new challenge

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development Opportunities
• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

We are looking for Duty Engineer to join our Fun and Vibrant team.

As a Duty Engineer, we rely on you to

• Provide advice on the aspects of maintenance support and operational efficiency
• Supervises the team members and contractors’ for maintenance and repair of equipment
• Manage daily report of complains and maintenance request, to provide analyses report on regular basis
• Assist in implementing the Energy Conservation Programme
• Conduct on the job training to team members.
• Coordinates engineering support as required in hotel emergency procedures
• Adhoc duties as assigned.

We are looking for someone who:

• Diploma / Higher NITEC / NITEC in Electrical / Mechanical / Building Services / Facilities Technology
• Preferred working experience in hospitality industry
• Team player
• Good communication and writing skills

If you are the right person, what are you waiting for? Click the APPLY button now!

Job Purpose

To provide close supervision and accountability of residents, ensuring the residents’ well-being is taken care of during the day-to-day interactions.

Job Responsibilities

• To be attentive and look into the well-being of residents by being available and to be accountable for the residents’ whereabouts when on duty.
• To provide close supervision and maintain the discipline of the residents in accordance with the daily programme.
• To motivate and actively engage residents to participate in the BT/daily programme.
• To monitor the sick residents’ condition on a regular basis.
• To carry out any administrative work (timely and accurate events as in Duty Officer’s reports).
• To ensure that the Operations Centre is operational and ready for the next Duty Officer.
• To maintain the discipline of the boys in consultation with the Executive Director, the Head of Residential Services, and other members of senior management.
• Participate actively and take ownership of primary/secondary portfolios assigned by the Head of Residential Services.
• To support in implementing the relevant model of care/ services in accordance to the needs and profile of the residents.
• Any other duties as assigned.

Job Requirements

• O level/ Nitec/ Diploma
• Able to work on rotating shifts including weekends and public holidays.
• Able to work independently and in a team, possess good interpersonal, communication and written skills.
• Demonstrate emotional maturity and genuine passion for working with young people.
• To display proactiveness in group discussions in enhancing the services provided to the residents.

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.

Operations Supervisor Requirements:

• A high school diploma or GED.
• A bachelor's or associate's degree in operations management or business management may be advantageous.
• Proven work experience in the relevant department.
• Experience in implementing operational processes.
• Good working knowledge of operational procedures and policies.
• Strong project management, administrative management, and organizational skills.
• Excellent leadership and decision-making skills.
• Great communication and interpersonal skills.

Job Description

· Preparation of precast shop drawings including plans, elevations, sections, details, anchorage, starter bar layout etc.

· Ensure and check that all drawings are done accurately

· To study all architectural and structural drawings necessary for the project

· Able to study and prepare fine details in shop drawings

· Able to use both 2D and 3D software

· Manage and update Master Drawing List

· Controls information coming in from Main Contractors and Consultants

· Prepare as built drawings upon completion of project

· Prepare documents and drawings for ST submission

· Housekeeping of project folders

Requirements

· Minimum ITE or Diploma certificate in BIM or Architectural/ Structural discipline

· Preferably 1 year experience in construction firm

· Preferably experience in 3D Cad, Rhino would be an advantage

· Good interpersonal and communication skills

· Preferably Singaporean/ PR

Benefits

· 5 days work week 8:30 to 18:00

· 2 days can be work from home if situation allows

· Training will be provided to use 3D precast software

· Salary commensurate with experience

· Salary range $2700 to $3600

Human Resource Executive (Recruitment)

JOB RESPONSIBILITIES:

• Handle recruitment & placement activities (job advertisement, screening, interview, MOM work pass application and on board procedures).
• Review, design & implement HR process and policies to meet company's objective.
• Responsible in annual staff appraisal, audit process and organising HR events.
• Handle payroll.
• Ensuring total compliance in Singapore Labour Law.
• Perform other duties as assigned.

REQUIREMENTS:

• Diploma in Human Resource Management or related discipline.
• Minimum 5 years of relevant HR Recruitment experience.
• Possess of a positive attitude and take initiative at work.
• Comfortable with a fast paced working environment.
• Only Singaporeans need apply.

Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Manager Requirements:

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

Job Description

We are looking for a Sales Manager to join our team!

As a Sales Manager, we rely on you to:

• Maximizes upselling opportunities whenever possible.
• Personally handles key wholesales / corporate accounts as assigned
• Develops strategies in securing or maintaining a preferred hotel status for global accounts and optimizes revenue contribution from HVGA, PGA, DGA TGA accounts at property level.
• Develops and executes effective business development strategies that will ensure a continued and sustainable profit growth for rooms as well as all revenue centres.
• Cross sell other Shangri-La Hotels & Resorts.
• Attends major travel functions and promotional events to promote sales (Rooms, Catering, F&B and other facilities and services) for the hotel.
• Analyzes market changes. Under the direction of the Director of Sales, implements proactive programs to meet changes, i.e. changes brought about by political, economic or competitive changes in the market place.
• Keeps abreast of current and future competitors’ products, pricing and sales programs and deploy resources to efficiently optimize RevPAR and achieve / maintain the leading market position.
• Provides leadership to the sales team.

We are looking for someone who:

• Has passion and drives for results
• Has strong interpersonal, communication and organisation skills
• Is professional, experienced and self-motivated
• Enjoys interacting with people
• Preferably has hospitality-related work experience

If you are the right person, what are you waiting for? Click the apply button now!

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

Job Highlights

• Career Development Opportunities
• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

We are looking for F&B Outlet Manager to join our Fun and Vibrant team.

As a F&B Outlet Manager, we rely on you to

• Responsible for the proper and profitable function of the assigned F&B outlet
• Monitor and analysis levels of guests satisfaction and maximize guests' returns
• Conduct training and performance appraisal for team members
• Analysis productivity and prepare monthly reports
• Monitors cleanliness & hygiene standards required by HACCP / SFSMS
• Perform any other duties as and when assigned.

We are looking for someone who

• Relevant experience with similar capacity for at least 4 years
• Good communication and people management skills
• Strong organizational skills with ability to multi-task
• Able to communicate priorities and drives departmental goals and results

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development Opportunities
• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

As a Housekeeping Coordinator, we rely on you to

• Co-ordinates all calls received in the Housekeeping department to ensure proper recording and follow-up.
• Attends to all guest requests within the stipulated standard of the hotel.
• Assists all administrative duties in Housekeeping.
• Updates and prepares proper documents for filling.

We are looking for someone who:

• Fully understands room operations
• Detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development Opportunities
• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

As a House Steward, we rely on you to

• Cleaning and maintenance of assigned F&B equipment and kitchens
• Ensure that correct procedures are followed
• Prepare adequate and appropriate equipment for F&B
• Follow hotel's hygiene and sanitation standards during duties

We are looking for someone who:

• Preferably has experience working in a hotel background
• Must be a friendly, helpful and trustworthy leader
• Enjoys planning, organizing and problem solving
• Enjoys being challenged
• Committed to maintaining quality standards
• Willing to work shifts

If you are the right person, what are you waiting for? Click the APPLY button now!

LOTTE Travel Retail Singapore is seeking a 3 months' Contract Human Resources Executive (Recruitment) to join our dynamic team in the retail industry. LOTTE Duty Free operate 19 stores across 4 terminals in Singapore Changi Airport. With a commitment to providing exceptional shopping experiences, we are looking for a talented individual to support our human resources function and contribute to our continued growth.

As a Contract Human Resources Executive (Recruitment), you will play a critical role in attracting and hiring top talent for our organization. You will have the opportunity to work in a fast-paced and diverse environment, collaborating with hiring managers and stakeholders across different departments. This role offers exposure to the retail industry and the opportunity to contribute to the expansion of our business.

For more information about our company and our global presence, please visit our [LinkedIn](https://www.linkedin.com/company/lotte-tr-singapore/) page.

Responsibilities

• Manage end-to-end recruitment process, including sourcing, screening, and interviewing candidates
• Develop and implement effective recruitment strategies to attract a diverse pool of candidates
• Liaise with hiring managers to understand their staffing needs and requirements
• Conduct background checks and reference checks on potential candidates
• Coordinate and schedule interviews between candidates and hiring managers
• Ensure compliance with employment laws and regulations during the hiring process
• Provide regular updates on recruitment progress to stakeholders and management

• Bachelor's degree in Human Resources, Business Administration, or related field
• 2+ years of experience in recruitment, preferably in the retail industry
• Strong knowledge of employment laws and regulations in Singapore
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced and dynamic environment
• Attention to detail and strong organizational skills
• Proficient in Microsoft Office suite

• End of Contract Bonus for successful candidate (T&C applies)
• Pro-rated annual leave (T&C applies)
• Medical reimbursement (T&C applies)

Job Summary:

The Senior Care Coordinator will lead a dedicated team in providing comprehensive care coordination and case management services to patients across inpatient, outpatient, and community care settings. This role involves planning and implementing policies and procedures that support caregivers, enabling them to better assist patients.

Responsibilities and Duties:

Specific Responsibilities:

- Conduct home visits to deliver psychoeducation, support, and care coordination services to clients and caregivers.

- Assess patients' medical, psychological, social, environmental, and vocational needs.

- Collaborate effectively with a multidisciplinary team, including allied health professionals, doctors, and nurses.

- Provide psychological expertise during multidisciplinary meetings.

- Facilitate training sessions for team members and caregivers as needed.

- Execute projects and responsibilities assigned by the supervisor or Head of Department.

General Responsibilities:

- Develop and implement care management tools to enhance patient coordination.

- Identify areas for improvement within the department and hospital, recommending actionable changes.

- Assist in preparing reports and maintaining necessary statistics.

Job Requirement:

- Registered Nurse with valid certification from the Singapore Nursing Board.

- Possess a Registered Mental Nurse (RMN) or Advanced Diploma in Mental Health, or relevant qualifications in social work, counseling, or psychology.

- Minimum of 3 to 5 years of experience in psychiatric settings (e.g., Community Psychiatric Clinic, Institute of Mental Health) preferred.

- Strong passion for community work and supporting individuals with mental health disorders.

- Excellent organizational, interpersonal, communication, and writing skills.

- Proficient in computer literacy, including MS Office and other relevant software.

- Familiarity with the healthcare environment and mental health services.

- Ability to multi-task, work independently, and collaborate effectively within a team.

HR Manager Responsibilities:

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling, and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

HR Manager Requirements:

• Bachelor’s degree in human resources management or equivalent.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes, and workplace investigations.
• Experience in following and maintaining workplace privacy.
• Ability to give presentations.
• Knowledge of relevant health and safety laws.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.

Retail Ministry is an E-commerce company who predominately trades on Shopee & Lazada.

We are looking for individual with the passion and experience to work in Ecommerce and Travel agency space.

Responsibilities:

• Plan and implement strategies to optimize new customer acquisition, conversion, frequency, and loyalty both online and offline
• To lead other colleagues in delegation to meet company objectives
• Monitor and evaluate the effectiveness of promotions and campaigns to determine whether these meet the Company’ objectives and make recommendations for future marketing plans
• Responsible for overall merchandising, including marketing and VM collaterals
• Manage, identify, and establish strategic partnerships with suppliers, including finding new suppliers/products
• Assist in packing and arranging stock

What You’ll Need :

• 0-1 year of experience in Operation/Account Management in E-Commerce/travel industry
• Meticulous attention to detail
• Hardworking, creative, self-motivated and goal-oriented personality
• A startup attitude- Highly collaborative with an entrepreneurial, roll-up your sleeves mindset that is not afraid to work independently when required
• A mindset and attitude that wants to contribute and grow with the company

After successful working period, you will be promoted to Assistant Manager.

Job Highlights

• Career Development Opportunities
• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

We are looking for a Front Office Service Leader to join our team

As a Front Office Service Leader, we rely on you to:

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Must be detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude
• Has no fear of challenges

If you are the right person, what are you waiting for? Click the APPLY button now!Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are looking for a Front Office Executive to join our team.

As a Front Office Executive, we rely on you to:

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Must be detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude
• Has no fear of challenges

If you are the right person, what are you waiting for? Click the APPLY button now!

Job Highlights

• Career Development Opportunities
• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

We are hiring Assistant Front Office Manager

As a Assistant Front Office Manager, we rely on you to

• Upkeep and general standard of the department under the guidance of the Front Office Manager
• Ensure smooth operation on a daily basis
• Review feedbacks, guest comments, and other information pertaining to front office
• Track guest satisfication levels and ensure requirements are adhered to
• Develop training programs for department

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests from all backgrounds
• Enjoys coming up with best fit solutions
• Is a friendly, helpful and trustworthy leader
• Must be detail-focused and guest-oriented
• Has no fear of challenges

If you are the right person, what are you waiting for? Click the apply button now!

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Integrated Media Manager (Singapore)

Maternity Cover

As a Media Manager for our technology client, you will be responsible for collaborating with APAC-based and regional media agencies and internal stakeholders to manage ongoing cross-media initiatives and campaigns across multiple regions, assisting in implementing the regional rollout of global media planning tools. 

The person will be the day-to-day consultant on media strategy for the initiatives mentioned above, including but not limited to channel, audience and ad format strategy, best practices and optimisation to attain program efficiency goals. Basic knowledge of measuring channel/campaign effectiveness is useful for this role.

Role: 

• Manage central media projects that span all product areas, liaising with various local & regional agencies to collect and validate media data. 
• Attend meetings with relevant internal teams and agencies and be able to provide concise notes on key takeaways and actions. 
• Execute training to Marketing teams and agencies as global tools roll out in APAC.
• Provide exceptional support to run cross-channel initiatives in APAC and analyse results to surface key implications for the business.
• Manage agency workflow as it pertains to media, such as reporting, benchmarks and media forecasting.
• Own stakeholder narratives for internal regional, and global leadership on media plan strategy, reporting, roadmaps and learnings.

You:

• BA/BS degree or equivalent experience
• 5+ years of working experience within a marketing/media agency environment
• Solid project management skills and communication skills are mandatory 
• Strong proficiency with presentation software (e.g. Google Slides/PowerPoint) for producing presentations and Google Sheets/Excel for handling large data
• Strong data organisation skills, especially in Google Sheets, to efficiently summarise and present data (comfortable using pivot tables and functions)
• Experience in online/offline media strategy & brand planning experience
• High-level knowledge of channel/campaign measurement 

• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

We are seeking a highly skilled and innovative Executive Engineer, Electrical to join our dynamic team in Singapore. In this role, you will be responsible for designing and executing electrical engineering systems for various projects.

• Design and develop electrical systems for building and infrastructure projects, including concept and detailed design phases
• Take ownership of assigned design components, ensuring timely completion and approval from relevant authorities and clients
• Collaborate with Local Authority Departments to secure approvals for design projects
• Prepare comprehensive design calculations, drawings, specifications, and tender documents under the guidance of senior engineers
• Analyze and solve complex electrical engineering problems, applying innovative solutions when necessary
• Ensure compliance with all relevant statutory regulations and safety standards in project designs
• Contribute to the continuous improvement of electrical engineering processes and methodologies
• Mentor and guide junior team members, fostering a collaborative and knowledge-sharing environment
• Participate in project meetings and present technical information to stakeholders effectively

• Support the General Manager - Lounge in all Talent & Culture (T&C) aspects and act as the main point of contact for T&C-related matters.
• Develop, communicate, and implement strategic T&C policies, plans, and goals to all team members.
• Identify and execute strategic initiatives to attract and retain talent.
• Prepare and implement action plans to enhance employee engagement.
• Oversee compensation and benefits processes.
• Address and resolve all internal and external T&C-related inquiries.
• Foster a performance-driven culture within lounge operations.

Team Summary
Visa’s Asia Pacific Corporate Strategy team based in Singapore plays a key role in shaping Visa’s long-term strategy in the region and solving for regional and country-specific opportunities and challenges, in partnership with executives and business leaders across Visa’s organization. Recent initiatives have addressed topics such as market strategy, product strategy, multi-year planning, and organic / inorganic growth opportunities across the region. The team is also responsible for developing thought leadership on emerging trends in payments industry.
What a Senior Manager in Corporate Strategy does at Visa:
The Senior Manager role in the Asia Pacific (AP) Corporate Strategy Team plays a key role in supporting delivery of key strategic initiatives across the region. The individual will support Visa’s businesses across functions and geographies – in assessing multifaceted implications for Visa of trends/developments and developing strategic recommendations in alignment with the regional and global priorities. This role will also be monitoring of competitive developments across the region/globally.

In this role, you are expected to:

• Leads workstreams within AP strategy projects and engagements
• Takes a more strategic, holistic approach to addressing specific problem statements or components of a project and that the approach should be aligned with overall project objectives
• For owned workstreams, responsible for identifying the problem statement, structuring analytical approach (key questions to be addressed and analysis & research required to answer those questions)
• Structures and executes own workstream with modest upfront and periodic direction / input from manager
• Effectively and highly efficiently manages own time as well as workplans for own workstream; able to sync up timelines / sequencing with rest of the project team
• With moderate support of manager, drafts storylines, structures documents and creates end-to-end presentations on strategic recommendations
• Being a sought after thought leader owner on select business topics within larger / complex cross-functional projects
• Able to assess multifaceted implications for Visa of trends and developments and makes sound recommendations; ensures strategic and financial soundness and alignment for any recommendations
• Communicates and presents recommendations and supporting rationale to mid-to-senior management in a clear, concise, and impactful way
• Able to independently manage meetings with working team and cross functional peer
• Leads various ad-hoc internal deliverables as assigned (e.g., monitoring of payment trends, sharing data / insights with other teams within Visa, etc.)

Why this is important to Visa:
The Corporate Strategy Senior Manager is a key player in the Visa Asia Pacific Corporate Strategy team helping the region define and achieve its near-term and long-term strategic priorities. The Manager will work as part of the core team helping drive critical qualitative and quantitative analysis to support the formulation of our strategy. It’s a high visibility and high responsibility role given the strategic nature of team’s work in the region.
 

Get to Know the Team

We are looking for an intern based onsite in Singapore. You will be part of the team behind Singapore's well-loved food site HungryGoWhere, which publishes the latest food news, reviews and recommendations.

Get to Know the Role

As a content creation intern, you will support the HungryGoWhere editorial team to put together compelling content on the growing F&B scene — from food guides and recommendations, to reviews and human interest stories.

The Critical Tasks You Will Perform

• You will pitch and develop stories such as food guides, trend pieces, news and human interest stories, through interviews and research, taking photos to accompany the articles where needed
• You will create video content for HungryGoWhere's social channels
• You will chase leads in the F&B sector and evaluate food-related news tip-offs for possible stories
• You will prepare the articles (with images, where applicable) for publication on the website and help in the management of social media
• You will pursue other stories, features and tasks assigned by the editorial team

ServiceNow is seeking Enterprise Architecture Leaders to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision.  We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.

While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.

What you get to do in this role:

• Lead a team of motivated, innovative and collaborative pre-sales Architects as they engage with our customer to find new technology solutions to create value.
• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
• Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.
• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
• Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
• Work with architecture development methods, modelling approaches and architecture patterns for integration
• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
• Provide thought leadership and collaborate with internal ServiceNow business units
• Identify, lead and contribute to the creation of best practices, white papers, workshops, etc

Team Summary

The team is responsible for owning the holistic post-sale Client Services relationship for Visa’s Global & Regional Sellers in Asia Pacific markets by overseeing onboarding and implementation processes, maximizing adoption of deployed products, driving Client Success outcomes and optimizing client performance.

What a Senior Consultant, Client Success – Global & Regional Sellers, does at Visa:

The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities and promote product adoption. The role requires a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with the Global & Regional Sellers’ Account Team, you will proactively drive Client Success outcomes. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

In this role, you are expected to:

• Oversee the implementation of new Visa products by coordinating key client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
• Ensure client operational goals and success metrics for their overall Visa product landscape are understood.
• Identify additional business opportunities for clients, drive value-added services and new payment flows to increase service quality as well as revenue.
• Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
• Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Global & Regional Sellers’ Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products.
• Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
• Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
• Lead periodic operational reviews with clients and Visa stakeholders.
• Showcase operational excellence by supporting cross-functional initiatives to improve the Client experience, incorporating automated solutions to drive efficiency and productivity.
• As applicable, coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.