Responsibilities:

• Provide administration support to sales and reservation team (hybrid role)
• Handle telephone enquiries
• Ensure all reservation details are entered timely and accurately into the system.
• Organized and maintain an up-to-date filing system
• Perform other ad-hoc admin duties

Requirements:

• Min O Level Qualification or equivalent with 1 year of hospitality experience preferred.
• Good interpersonal skills and positive working attitude
• Good team player yet able to work independently

Interested parties please email resume and expected salary to [email protected]

• Pick up point from Orchard MRT station
• Staff meals provided

The Accounts Executive/Accounts Assistant reports to the Accountant to support the finance department in carrying out the responsibilities of the accounting department. He/She covers duties such as work that is specific to accounts receivable, accounts payable, tax filing, data compilation, billing, payroll or other accounting tasks. He/She works specifically with accruals, fixed assets accounting or the monthly and yearly finalisation of accounts for audit purposes. He/She assists with the preparation of trial balance, basic financial statements and simple consolidated financial statements. He/She may be called on to participate in ad-hoc finance-related projects and systems testing when necessary.

~Assign account codes to all transactions in the accounting system.
~ Calculate customer/supplier account balances and reconcile with totals.
~ Compile the relevant business documentation used in banking processes.
~ Enter accurate and timely data into the accounting system.
~ Maintain accurate financial records and statements.
~ Perform month-end closing activities.
~ Process payroll transactions into the organisations accounting system.
~ Record and process all business transactions within the organisations accounting system using principles of double-entry accounting.
~ Record transactions and events relating to inventory, accruals, prepayments, capital structure and finance costs.
~ Record transactions and events relating to sales, purchases, receivables, payables and cash.
~ Retrieve system reports from the accounting system for managements use.
~ Use relevant IT systems and tools effectively for data analysis.

~ Preparation of Full Set Accounts

Job Description

• Conduct operational and staff training

• Work with boss to develop daily, holiday and themed menus.

• Monitor equipment for proper operation.

• Check staff work against daily and weekly schedules.

• Listen to customer complaints and suggestions and resolve complaints.

Responsibilities

• Implement suggestions and resolve more complex issues within the scope of the position.

• Participate and/or contribute to programs, committees or projects designed to improve service quality and staff productivity.

• Maintain and manage kitchen expenses, food costs, inventory and staffing within budget.

• Ability to work shifts.

• Assist in food preparation and delivery of all meals to customers.

• Supervise team to ensure kitchen and serving areas are clean and tidy.

• Ensure all food and health safety regulations are followed.

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

• Managing the design of utilities diversion route, supporting structure and other required structure.
• Coordinate with authorities to facilitate the work progress such as PUB, SPPG, LTA etc.
• Engage and liaise with approved subcontractor for any services diversion works.
• Approval request submission to relevant authorities for services diversion and traffic diversion at site
• Incorporate utilities diversion plan to construction schedule.
• Planning for reinstatement
• Preparation of tender for subcontractor of utility
• Preparation of CIAR(construction impact assessment report) for PUB/LTA with subcontractor
• Establishment of overall utility plan including short & long term
• Management of each activity for utility work on site
• Preparation & coordination with subcontractor for NCE(notification for commencement of earthworks)
• Approval for PTD(permit to dig) related utilities
• Pegging and demarcation for utilities on site
• Regular inspection / petrol / visual check for existing utility
• Establishment of emergency plan for utility
• To check daily, weekly and monthly progress report before submission
• Must be able to work 5.5 days per week
• Bachelor Degree in Civil Engineering or equivalent
• Minimum 2 years engineering experience in large scale and complex project

Station on-site and perform daily inspection and preventive maintenance works in Mechanical and Electrical Systems according to Scheduled Maintenance

- Attend to feedback, Breakdown and customer service requests

- Attend to Fault-Calls and carry out rectification of Faults within specified time and budget

- Supervise and coordinate with contractors and vendors on works according to scheduled maintenance, repair, shut-down and overhaul works

- Assist Engineer/Manager to update records of Mechanical and Electrical system servicing reports and monitor the performance of the systems and equipment

Summary

This position is responsible for the supervision of the work of a team of kitchen personnel, thereby maintaining high standards of food preparation and service in the kitchens.

Job Responsibilities

Operation

• Responsible for kitchen operations for events & functions.
• Assign in detail, specific duties to all employees under his/her supervision and instructs them in their work.
• Ensure personal cleanliness and proper deportment of all team members.
• Work closely with the Executive Sous Chef & Executive Chef in determining quality and quantity of food materials used with a view of eliminating wastage.
• Discuss with the Executive Sous Chef & Executive Chef and recommends menu price adjustments.
• Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out.
• Ensure that all equipment and perishable items are stored in its designated place and is done in the most hygienic manner.
• Prevent the use of contaminated products in any phase of food preparation and prevent colleagues who are ill or suffering from an infection from taking part in the preparation or handling of food.
• Suggest new recipe/products which may improve quality of food or lower food cost.
• Check the maintenance of all kitchen equipment.
• Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to.

Team Management

• Motivate, supervise and discipline team members to ensure their capabilities and degree of professionalism meet the needs of guests and the organization.
• Interview, select and recruit team members.
• Identify and develop team members with potential.
• Conduct performance review with the team.
• Develop, conduct and maintain records of all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures.
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
• Attend all briefings, meetings and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management.

Qualifications / Requirements

• Minimum 3 years’ experience in a similar capacity
• Strong passion for creating authentic, modern, fusion cuisine.
• Able to work under pressure.
• Possess good leadership and supervisory skills.
• Able to work in a fast-paced environment, with a keen eye for quality control.
• Good communication and customer contact skills.
• Knowledge of food and health safety standards including HACCP.

Job Responsibilities:

* Responsible for all works related to M&E Quantity Surveyor duties.

* Preparing cost estimation and identify variation works.

*Resourceful and Outcome-based attitudes to explore any new arisings

*Experience in Project Tender Documentation and Submission requriement

*Require to attend Tender Site Show-arounds and Project Meetings with Project Director/Manager

Job Requirements:

* Diploma/ Degree in Mechanical/ Electrical/ Quantity Surveying or equivalent.

Role:NOC Engineer L1

JD:

Proficiency in monitoring and managing network systems, servers, and infrastructure.
Knowledge of network protocols (TCP/IP, DNS, DHCP, etc.) and tools (e.g., SolarWinds, Nagios, or PRTG).
Familiarity with cloud platforms (AWS, Azure, GCP) and virtualization technologies (VMware, Hyper-V).
Understanding of ITIL processes for incident, problem, and change management."

Must have Talent / Skills

"High attention to detail and proactive mindset.
Ability to work under pressure during critical incidents.
Strong organizational skills for managing multiple tasks simultaneously."

- assist in managing the contracted services for repair, preventive maintenance and/or new construction of building facilities and grounds to ensure compliance with statutory and user requirements.

- develop and direct initiatives to maintain and operate building facilities and systems to meet building operational requirements and ensure safe system operations.

- Other duties include rendering technical assistance with regard to maintenance planning, budgeting for projects and ensuring timeliness and cost-effectiveness of projects.

- Required Skill(s): AutoCAD, project management, good communication skills, good personal-relationship skill

- Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.

- assist in managing the contracted services for repair, preventive maintenance and/or new construction of building facilities and grounds to ensure compliance with statutory and user requirements.

- develop and direct initiatives to maintain and operate building facilities and systems to meet building operational requirements and ensure safe system operations.

- Other duties include rendering technical assistance with regard to maintenance planning, budgeting for projects and ensuring timeliness and cost-effectiveness of projects.

- Required Skill(s): AutoCAD, project management, good communication skills, good personal-relationship skill

- Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.

About the job

Our Team:

We are Sanofi. We are an innovative global healthcare company, driven by one purpose: we chase the miracles of science to improve people’s lives.

Our teams across the world strive to transform the practice of medicine, turning the impossible into the possible for patients. We’re transforming strategy, culture, and process through one Sanofi Manufacturing & Supply Ambition that will connect our science to the communities we serve. This department is part of the Global Engineering, and he is supporting transversally cluster of M&S sites. The main mission is to:

• Represents regional M&S site needs in front of our global facility management suppliers.
• Directly oversight all soft & hard services of our regional M&S sites

Main responsibilities:

The Mission:

Sanofi Manufacturing & Supply has around 6 manufacturing sites in ASIA, Head of Regional Facility Management will be responsible for driving Integrated Facility service delivery performance and Supplier Management, implementing best practices, standardizing ways of working across our Manufacturing sites and Campuses.

More specifically the Head of Regional Facility Management oversees:

• Lead a regional organization responsible for Facility Management – Soft & Hard services.
• Manage multiple annual budgeting process with site heads and GBUs.
• Oversee vendors (IFM Partners) for outsourced Facility services.
• Manage stakeholders’ business, operation, quality, HSE, Finance.
• Lead and oversee implementation of global corporate program – Sustainability, Energy, Life Cycle Asset Plan.
• Management and oversee of financial including annual budget process.
• Foster performance improvement through the implementation of the new organization
• Own Supplier relationship (operational delivery).
• Integrate & stabilize all sites going into IFM platform.
• Address and resolve escalations and issues.
• Escalate unresolved questions or items to the Global Governance team.
• Share learnings & best practices across region.
• Manage service delivery performance.
• Review changes to the Service Levels and KPIs.
• Implement key initiatives to budget & schedule.
• Manage Service Provider’s management fee at risk for performance against KPIs.

Scope and dimensions

Breadth of Responsibility: management of around direct reports 6 & team and through a envelop of around 5 M€ OPEX annually.

About you

• Experience:Experience with Integrated FM services including Hard Services (HVAC, Black Utilities… and General Soft services (Canteen, Cleaning, Pest Control…)
  Knowledge of operating critical pharmaceutical environment.
  Experience with Strategic asset Management program.
  Experience of coaching, developing, and influencing people at different levels of the organization
  Command of change management issues and methodologies at leadership level would be a strong plus.
  Ability to lead and drive transformation & standardization.
  Good functional knowledge on business processes
  
• Soft skills:Leading through Change and Transformation
  Capable of managing different stakeholders – believers, disrupters …
  Capable of ensuring employees and site organization comply to global standards, vision, contracts.
  Manage escalation, solution oriented.
  Decision making and autonomy – capable to take decision, support leadership discussions.
  Ability to work transversally: cross-culturally and cross-functionally.
  High autonomy and strong transversal capabilities.
  Strategic vision / value creation understanding.
  Results driven
  
• Technical skills:Strong experience in Manufacturing & Industrialization, project lead and Performance Management
  Manage vendors / Interact with partner regional leads.
  Good experience in Engineering & Technical Management, incluging management
  Ability to manage complex projects achieving significant business results.
  Engineering & Manufacturing site operations,
  Leadership skills demonstrated with successful & managing transversal international team.
  Experience in a global function role and/or in end-to-end strategic position
  
• Education:Master of Science Engineering or equivalent degree,
  
• Languages:Fluent English spoken and written compulsory,
  Fluent language skills in accordance with the biggest country under your umbrella ( German, Italy, South EMEA)
  

Job Title: Quantity Surveyor (ID8300)

Location: Novena, Singapore

Working Hour：Mon-Fri,8:30am to 6pm

Salary: $4000 - $5000

Job Description:

• Assist in preparation and submission of tender quotations and ensure timeline are met for every tender.
• Quantity take-off for all the tenders, in the form of manual measurement and update the amendment changes of the tender
• During tender stages, sourcing of quotation for rates and technical data are required due to every project’s requirement varies.
• Arrange and carry out tender interview, negotiate of price with suppliers and subcontractors including of preparation of sub-contract agreement / letter of award.
• Monitoring progress claims and payments, sub-contractors payment, certification, VO submission and final accounts
• Assist in the settlement of final accounts with client, suppliers and subcontractors

Requirement:

• Minimum Diploma in Civil Engineering / Building / Quantity Surveying or equivalent
• Minimum 3 years of relevant work experience in construction industry
• Proficient in MS Office and other Measurement Software

• Handle tasks related to bank transfers.
• Collect import documents from bank.
• Assist in editing, modifying, and updating various documents as required.
• Process BL telex release with shipping line.
• Prepare insurance certificates and certificates of origin online.
• Perform administrative work such data entry and e-filing of documents.
• Assist in any other ad-hoc duties assigned.

• Job Description
• Work with Finance pertaining to Centre fee collection matters, issue receipts and monthly reports
• Handle enrolments, withdrawals, and update of Student’s database
• Liaise with external agencies on Student Care and Kindergarten matters
• Generate periodic updates and reports on Students’ attendance and Centre fees
• Place and manage orders and inventory supplies
• Handle administrative duties
• Manage transition periods (Students' arrival, dismissal etc.)
• Handle centre hotline phone as and when required
• Any other duties assigned

Job Requirements:

• GCE 'O' Level & above
• Experience in the education or after school care industry will be an added advantage
• Meticulous and able to work independently
• Positive attitude and good communication skills
• Proficient in Microsoft Words and Excel

Location: Sembawang Area

Role:Desktop Support Engineer

Install, upgrade, support and troubleshoot mobile /smart devices
• Good communication and problem-solving skills
• Excellent interpersonal skills
• Dedicated as well as hard working individual with the intercommunication skills to work at all the level of organization.
• Helpful and well-mannered
• Working tirelessly to enable the growth and development of organization that is customer centric and outward-looking.
a. Knowledge in basic trouble shooting of mobile/smart devices (Primary Requirement)
b. Knowledge in WOG, Legacy and application accounts based on monthly basis
c. Basic Desktop trouble shooting skills
d. Imaging and OS instalation knowldge.
e. Knowledge in MS excel"


Must have Talent / Skills
Good communication and excellent interpersonal skills, Proficient in Microsoft Office applications

Good to have Talent / Skills
ITIL Process Knowledge

We have a proud 40+ year track record of helping the world’s most influential organizations solve their toughest challenges. Our success is simple — we hire immensely talented people and give them everything they could possibly need to be brilliant at what they do. Our Associate Consultants work as members of case teams in roles that vary by the team’s objective. Typical responsibilities include gathering and interpreting data, presenting the findings and making recommendations to case team members and clients regarding various aspects of clients’ operations.

Responsibilities:

• Work independently and with team members to identify information sources.
• Demonstrate effective and creative approaches to data gathering and analysis.
• Interview industry participants, as well as other Bain employees with relevant experience to develop complex analytic models and insights.
• Design and execute Excel models to perform sophisticated analysis; present findings and recommendations to case team members.
• Build collaborative relationships with and respect from clients.
• Formulate and communicate business insights and gain client support for analysis and conclusions.
• Work collaboratively as member of a case team and with other colleagues.

Qualifications:

• Bachelors degree or higher with strong academic performance, demonstrated quantitative background and abilities
• Strong analytical and logic skills
• High level of motivation
• Outstanding interpersonal skills
• Ability to exercise business judgment and communicate persuasive conclusions and insights
• Ability to effectively present data and respond to questions from colleagues, teams, and clients (both in writing and verbally)
• Ability to project poise, confidence and maturity in both internal and external situations
• Ability to organize and prioritize numerous tasks and complete them within very tight timeframes
• Ability to serve a full range of client assignments

For more information on our full time opportunities, visit www.bain.com/careers
If you’re ready to do more than you think you can do, take a bold step toward Bain and we’ll walk that path with you.

www.bain.com

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Roles & Responsibilities

- Handle incoming requisitions, quotations, POs, and make records

- Prepare and submit quotations

- Negotiate with suppliers to for the prices and terms are obtained.

- Key in system

- Liaise with vessels, vendors, forwarders, and agents for delivery

- Any other Ad Hoc assigned

Requirements:

*Diploma or Degree in related discipline

*At least 2-3 years procurement experience in marine line

*An independent individual who works well under pressure

*Knowledge in Contract T&Cs

*Good command of written & spoken English and Mandarin

*Proficiency in computer skills, eg, MS Office, ERP system

*Immediate availability is preferred

*Singaporean & PR only

The School of Economics (SOE) at Singapore Management University invites applications for the position of Adjunct Faculty.

An Adjunct Faculty is expected, in particular, to:

(i) Deliver a total of ten (10) sections of postgraduate course in the Master of Science in Financial Economics Programme assigned by the Dean in consultation with the individual faculty member.

(ii) Develop teaching and learning materials for the course curriculum, including online material, and handouts, where appropriate.

(iii) Provide guidance to students regarding their enquiries on the relevant course materials and related academic matters

Applicants should email the following documents (in PDF format), to [email protected] (Attention to: Ms Christine Han)

1. Curriculum Vita

2. A statement of teaching interest and philosophy

3. Teaching evaluations

Responsibilities

• Responsible for various aspects of auditing functions (statutory and special audit) including audit planning, system review, audit fieldwork, preparing statutory group consolidated accounts and cash flow statements
• Compilation of accounts for ACRA filing purposes
• Assist with the administration of the Audit Department
• Willingness to learn, good teamwork skills, and initiative

Requirements

• A diploma/degree in Accountancy is NOT essential
• At least 2 years of audit experience IS essential
• Good working knowledge of MS Office, Excel, and UBS (preferable)
• Able to work independently with high attention to detail
• Able to communicate professionally in English and Chinese/Mandarin language (need to liaise with Mandarin-speaking clients)

Job Highlights

• Office located in Parkway Parade Mall (East Singapore)
• Work alongside a collaborative, agile and diverse team
• Strong mentorship & support from the team and partners to take your professional growth to the next level
• 5 days of work per week

We offer a compensation package that will be determined based on the candidate's qualifications, skills, and relevant experience.

Join Our Team at Education Made Right Learning Centre
We are a vibrant and passionate tuition centre located in the west of Singapore, dedicated to empowering students through personalized education for over 8 years. We are looking for an enthusiastic and committed Tutor to join our growing team.

Job Scope

• Lesson Preparation: Plan and organize engaging lessons tailored to students’ learning needs.
• Material Development: Create innovative and effective learning materials to support students' understanding.
• Teaching: Deliver interactive lessons that inspire and motivate students to excel academically.
• Administrative Tasks: Handle class scheduling, attendance tracking, and other general administrative duties.

Requirements

• Strong passion for education and a genuine desire to make a difference in students' lives.
• A diploma or degree in a relevant field (education, math, science, or related areas).
• Prior teaching or tutoring experience is an advantage but not a requirement; we welcome fresh graduates with the right mindset.
• Excellent communication and interpersonal skills.
• Creativity, adaptability, and a positive attitude toward learning and teaching.

Why Join Us?

• Opportunity to be part of a supportive and close-knit team.
• Training and mentorship to help you grow professionally as an educator.
• A nurturing environment where your ideas and contributions are valued.
• Competitive remuneration with potential for growth.

If you’re excited about inspiring young minds and want to grow your career in education, we’d love to hear from you!

How to Apply
Send your CV and a short cover letter sharing your passion for education to [email protected]

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

The candidate will be responsible for conducting research on evaluating and enhancing autonomous driving systems and cybersecurity solutions. Successful candidate will be part of an active research team led by Prof. Xie Xiaofei from School of Computing and Information Systems, Singapore Management University.

Candidate's core responsibilities are:

• Designing algorithms for testing AI systems, with a particular focus on enhancing efficacy and performance
• Developing high-performance tools for testing both Autonomous Driving Systems and Cybersecurity Solutions, specifically targeting malware detection and intrusion detection systems
• Ensuring the reliability and robustness of the tools through thorough testing
• Evaluating the tools in real-world applications to validate their effectiveness

• Minimum Bachelor's degree in Computer Science, Information Technology, Information Systems or closely related disciplines from a reputable institution of higher learning
• Minimum 3 years of relevant research experience in cybersecurity and AI
• Advanced knowledge/Proficiency in programming software/languages such as Python and C/C++ will be positively considered/ is required
• Demonstrated experience and know-how on trustworthy AI, autonomous driving systems, cybersecurity and developing high-performance software
• Experience with at least one programming software/languages, such as Python, C or C++ is preferred
• Excellent working knowledge of cybersecurity, software design and development
• Good analytical, technical and problem solving skills
• Applicants with research publications in cybersecurity and AI area will be advantageous
• Self-motivated individual who can work independently and also collaboratively with team members

#LI-JN2

Role:School Operations

JD:

Location : Islandwide

1. General cleaning duties for classrooms, special rooms, school field etc.

2. Traffic warden, security duties, able to carry out minor repairs, DIY and assist the School to supervise term contractors when necessary.

3. Able to perform shift duty.

4.Any other duties as assigned by the School.

Qualification, Skill & Experience of the Contractor’s Personnel

1. Pass in PSLE or its equivalent.

2.At least three years of working experience in school operations.

3. Medically fit.

4.Ability to understand and communicate in simple English or Mandarin.

5.Good team player who is resourceful and has a high level of initiative.

Pay Band: 4 / Grade H
Location: Napier Road, Singapore

Department : Exams Customer Services

Contract Type: Indefinite Local Contract

Role Purpose:

To provide excellent Customer Service to all customers interested in all of the British Council’s activities (including English teaching, Examinations, Education UK, Library and cultural operations) in order to meet and exceed customers’ expectations and enable the British Council to meet its corporate objectives.

Main accountabilities but not limited to the following:

Enquiry Handling

• Answer first level enquiries received in person, by mail, email, telephone, or social media on relevant aspects of the UK and the British Council’s activities in a friendly and professional manner, invoking the principles of TIE in line with Customer Service standards.
• Build rapport with the prospect in order to find out the objectives, needs and requirements of the customer, and take their interest forward.
• Able to give accurate information on all services offered by the British Council, and to give customers the correct brochures, application and registration forms.
• Support test takers who want to register online at our premises.
• All feedback and customer comments are passed on to the Assistant Manager - Customer Service within one working day and recorded in writing.
• To communicate with internal and external personnel in a professional and enthusiastic manner.

Registration

• Register Exams candidates in a professional and friendly manner, while adhering to the procedures in place.
• Cross-sell relevant British Council services and products where appropriate.
• Understand customer needs and turning enquiries into sales.
• Work extra hours during registration period, if required

Standard For Collection And Handling Of Income

• Handles payment received from examination registrations.
• Responsible for generating and issuing payment links to customers for any required fees or charges.
• Ensures the payment link is accurate and provided to the customer promptly via the appropriate communication channel.
• Verifies payment completion before proceeding with the requested service or action.

Accurate Databases / Records, and Projects

• All databases and records, and information files are kept up to date in line with requirements outlined by AM – Customer Service.
• Make sure that information brochures/ leaflets are always replenished and are available.
• Responsible for updating relevant knowledge files and databases /web/ design posters in line with requirements outlined by AM-CS.
• Specific projects and responsibilities given to each member of staff are carried out in line with expected objectives.
• As duty officer ensure that designated tasks for the relevant shifts are completed.

All above accountabilities, duties and responsibilities should comply with standards and guidelines incorporated in the Global Policy Framework (e.g., Code of Conduct, Global Policy Statements, Child Protection (CP), Equality, Diversity, and Inclusion (EDI), Information Knowledge Management (IKM), ICT standards (e.g., Acceptable Usage of IT standards).

Role specific knowledge and experience

Minimum/essential

• Selling skills (confident and effective in up-selling and cross-selling British Council products)
• Competent IT and numeracy skills
• Accuracy (very high level of accuracy is required for all tasks)
• Excellent customer care skills across multiple channels

Desirable

• Knowledge of CRM
• Complaints handling

Requirements

• Diploma/Degree in any discipline
• At least 2 years’ experience working in a customer service role, preferably in the service industry.
• Excellent written and oral communication skills in English. Having ability to communicate in Chinese language is an added value.
• The successful candidate will work a 5-day week between Monday-Saturday with a scheduled day off. Additional hours will occasionally need to be worked, particularly during peak examination periods.

Additional Information

Conditions of Employment: Local Direct Hire

• Applications are welcomed from candidates currently in the location with a natural right to work.
• Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.