Responsibilities:

· Generate new ideas for brand promotion, drive leads and increase brand awareness

· Conduct market research to gather insights on target audience, industry trends and competition

· Support the planning and execution of events and trade-shows

· Help maintain and update company website, marketing collaterals and social media platforms

· Communicate with external vendors and partners to execute marketing initiatives

· Contribute to brainstorming and idea generation for new marketing initiatives

· Provide general administrative support & other ad-hoc duties as assigned by the sales & marketing department

Requirements:

· Diploma/ Bachelor's degree in marketing, business, communications or a related field

· Excellent written and verbal communication skill (English and Mandarin to communicate with mandarin speaking clients)

· Strong attention to details and meticulous

· Ability to work well in a team environment and collaborate with colleagues

· Strong analytical and problem-solving skills

· Highly organized and able to multitask effectively

· Proficient in Microsoft Office Suite, particularly Excel and PowerPoint

Proficient in Design Software, such as Canva, Photoshop

• To drive class 4 Bus
• To Ferry Passengers safely on schedule
• To obey traffic rules and safety procedures
• Possess Singapore Class 4 Driving License with good driving records
• Possess Bus Driver Vocational License
• Familiar with Singapore Road
• Travel to Malysia if required
• Able to start work immediately or with short notice.

1. Responsible for collecting, receiving, technical support and quality improvement of product problems;
2. Responsible for statistical analysis of product after-sales data, identification of batch risks and improvement of parts that need to be optimized;
3. Responsible for Initial Quality Survey (IQS) data analysis;
4. Responsible for organizing overseas after-sales problem research.

Requirement：

1. Strong communication and ability to work within cross-functional teams, including internal and external partners.

2. Fluent in Mandarin and English.

3. Strong knowledge of Statistical Process Control (SPC) and/or Design of Experiments (DOE) principles.

4. Capable of adapting to changing priorities and responsibilities flexibly to support business needs.

5.Minimum Bachelor's degree in Materials Science, Engineering, Electrical Engineering,

Duties and responsibilities

• Provide prompt, courteous, and effective customer support via various communication channels (phone, email, chat) to assist customers with product inquiries, technical issues, and general questions
• Demonstrate a keen ability to grasp technical concepts quickly and efficiently. Stay updated on product knowledge and troubleshoot technical problems to offer accurate solutions to customers
• Identify, troubleshoot, and resolve customer issues in a timely and efficient manner. Collaborate with other teams to ensure comprehensive problem resolution for customers
• Strive to exceed customer expectations by delivering exceptional service. Ensure customers are satisfied with the resolution provided and maintain a high level of customer satisfaction ratings
• Maintain detailed and accurate data/records of customer interactions, issues, and resolutions. Contribute to the creation and improvement of support documentation and knowledge base articles
• Collaborate with internal teams, including technical support, product development, and sales, to provide a seamless customer experience and contribute valuable insights from customer interactions
• Adapt to a rotating schedule, which may include evening, weekend, and public holiday shifts.

Qualifications, Skills, Experience

• Minimum Diploma in Engineering or other related fields
• Ideal candidate should have 2-3 years of customer service or technical support experience
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders
• Strong communication skills in English (both oral and written)
• Being able to understand and empathize with customers' concerns or problems is crucial
• Ability to analyze situations, identify problems, and provide effective solutions
• Effective time management skills are necessary to handle multiple customer inquiries efficiently and meet response time targets.

Plus Qualifications

• Experience/exposure with AGVs, AMRs, and robotic systems
• Basic understanding of containers and Docker
• Familiarity with Linux platform, its configuration and Unix shell scripting

Next available intake: After 2 April 2024

Responsibilities:

1. User Research:

- Assist in planning and conducting user interviews, surveys, and usability studies to gather valuable insights into user needs and behaviors when interacting with robots and digital interface.

- Communicate research findings effectively to help drive design improvements of our products

1. Usability Testing:

- Collaborate in the design of wireframe mockup and execution of usability tests to evaluate the effectiveness of robot interfaces.

- Participate in identifying usability issues and suggesting improvements.

1. Design:

- Contribute to the development of information architecture and user flows for robot interfaces.

- Collaborate with the design team to create wireframes, prototypes, and mockups.

Requirements:

• Currently pursuing a degree in Psychology, Behavioural Science, Statistics, Product Design, Human-Computer Interaction, Computer Science, or any other related fields.
• Strong research and statistical analysis/ analytical skills; Experience working with data is a plus, either as a User Experience as a Researcher or Designer in a similar role
• A portfolio showcasing user research, usability testing, and interface design work (student projects/ school case studies ok)
• Familiarity and proficiency in user research methodologies, usability testing tools, and design software (e.g., Sketch, Figma, Adobe XD).
• Strong interest in user experience design and having a user-centered mindset.

• MNC, attractive remuneration package
• Salary up to $8000, AWS, bonuses, Dental, medical
• Leadership skills
  North-East, 5 days work week
• Career advancement

Job responsibilities:

• Provide on-site product & system commissioning/servicing support.
• Support on product and application presentation to new and existing customers.
• Project/systems configuration and coordination, new product launch.
• Assist in distribution channels-technical related.
• Brain storming of ideas to support on special projects.
• Providing technical support to sales team.
• Handling complaints on technical issues and support marketing activities.

Requirements:

• Possess a Degree or Diploma in Engineering (with relevant experience).
• Knowledge of water treatment, hygienic and steam, food and beverage, pharmaceutical, semi-conductor industries is an added advantage.
• Minimum 8 to 10 years’ experience in Industrial/Technical products, particularly valves, sensors and process control instrument.
• Strong leadership skills and able to lead a team.
• A hands-on person.
• Able to communicate with customers on building solutions.
• Strong communication skills, Dynamic and goal-oriented, team player.
• Computer and PLC literate, proficient in MS Excel, Word, Powerpoint
• Knowledge of Adobe Photoshop/InDesign will be an added advantage.

Interested applicants, please send your resume to [email protected]

MOM License 16C7883 | Reg No. R1109186

Responsibilities:

• Handle payroll, yearly Auto-Inclusion Scheme submission and leave management - own the payroll process and contribute to its continuous improvement
• Administration/Employee Data Management matters
• Handle recruitment matters pertaining to interns
• Support recruitment process (including recruitment, on-boarding, confirmation, off-boarding and orientation)
• Data management of leave and claims in HRIS
• Support performance appraisal process and compensation and benefits activities
• Childcare leave claim submission and tracking
• Support work pass matters (New applications, renewals, cancellations)
• Handle and resolve employee queries
• Other ad-hoc tasks assigned

Requirements:

• Education – Diploma/degree in Human Resources or equivalent
• Experience – 1 year of experience in similar field
• Language – English required, and Mandarin preferred (to liaise with China and Taiwan counterparts)
• Computing – Advanced MS Office
• Personnel and Human Resources — Knowledge of labour law (MOM)

• Mondays to Thursdays: 7:15am to 4:15pm, inclusive of 0.5 hr lunch break
• Fridays: 7:15am to 3:45pm, inclusive of 0.5hr lunch break
• Service not required on Saturdays, Sundays and gazetted publicholidays

Scope:

Reception

1. Manage Front Desk duties with customer service mindset meeting the realist challenges and demands of a Primary School setting
2. Answer phone calls, attend to walk-in visitors, takes messages, responds to enquiries and provide general useful information (in a dynamic environment where calls are volumous)
3. Maintain customer related information when required, eg phone log.
4. Communicate with teachers regarding parents’ feedback/ messages from phone calls or walk-in parents
5. Handle daily varied demands and queries from parents/students/ vendors/saff etc
6. Render first level assistance to walk-in students’ needs including sick and injured students. To escalate case to other colleagues in the office immediately if it is beyond superficial cases
7. Handle/support situation when students’ vomit, soiled their clothes
8. Assist student in times of need, eg lost & found items, change of uniform, locating teacher/classroom/parent
9. Assist in receiving of goods and incoming mails
10. Maintain tidiness of the Reception area at all times

General Admin

1. Assist in the counting / sorting / packing / distribution of brochures or leaflets/items to the teachers and students
2. Attend to students leaving school early
3. Assist in the dissemination of information: school circulars, parents’ messages
4. Manage stock of spare uniform
5. Keep stock of first aid items
6. Maintain the forms in the reception trays to ensure forms are current and replenished timely
7. Assist in Primary One registration such as making photocopies of documents; calling parents to submit forms etc
8. Support any othergeneral admin duties as and when required.
9. Any other duties assigned by School Leaders/HODs/AM/OM.

Company Overview

Hey there, future game-changer! We're Hydra Games, a buzzing startup on a mission to redefine fun and excitement in the gaming universe. Our small but mighty team is on the lookout for a passionate and fun-loving Game Designer to join our squad. Join us in this exciting adventure where every idea counts and where work feels like play.

Position Overview

As a Game Designer at Hydra Games, you'll be the creative maestro behind our games. We might be small, but our dreams are big, and we need someone as passionate as us to turn those dreams into reality. If you're not afraid to roll up your sleeves, laugh at bad puns, and show off your love for games, we want you!

Responsibilities

• Collaborate with the team to brainstorm and develop exciting game concepts.

• Translate ideas into comprehensive design documents, encompassing gameplay, characters, and storylines.

• Design and refine game systems to ensure a seamless and enjoyable gaming journey.

• Create intuitive and visually appealing interfaces to enhance player engagement.

• Conduct playtesting sessions to gather user feedback and iterate on designs accordingly.

• Collaborate closely with developers to ensure the successful implementation of design elements.

• Work closely with team members to deliver game content on schedule.

• Proactively find problems within the gameplay and provide data-driven solutions.

Requirements

• Attainment of a Bachelor's or Diploma degree in Game Design, Computer Science, or a related field.

• Proven experience in game design with a portfolio showcasing game projects.

• Possessing a creative mindset, exceptional logical and analytical capabilities, adept at adopting a player's perspective, and maintaining organisation under pressure.

• Experience in game engine software such as Unity, Unreal or similar is a plus.

Benefits

• An enticing salary, along with a full benefits package, awaits those who bring their A-game, as we thrive on hard work and innovation in our startup environment.

• Work From Home - because creativity knows no office boundaries.

• The chance to shape the gaming future with your ideas.

If you're ready to turn your passion into a product and join us on this epic quest, send your resume and portfolio that showcases your personality to [email protected].

Hydra Games is an equal opportunity employer. We believe in diverse magic circles. Let's create gaming wonders together!

Maintain safety in construction site

develop, implement, review and ensure HSE policies and procedures are being executed and adhereed

prepare, submit and maintain and manage all safety related documents

liaise with client rep / authoritiy to find and implement solutions for daily operation

ensure all safety material / equipment required are procued and are of correct type for use at site

carry out safety inspections

manage safety supervisors and other construction workers to acheive safety at site

• Handle foreign worker and staff related duties such as work pass application, medical examinations arrangement, training course application, registration of address in MOM portal, etc
• Handle all related Workers Dormitory Issues
• Assist in monitoring attendance, process payroll, staff claims and leave management.
• Prepare HR-related letters e.g., Employment, Confirmation, Acceptance etc.
• Assist in recruitment, posting of job advertisement, schedule interview for hiring.
• Manage foreign workers' administration including on-boarding and off-boarding.
• Handle any statutory claims like WICA, MI, Foreign worker levy waiver.
• Assist in training course registration, maintaining training records, training evaluation, and databases.
• Maintaining of personnel records and ensure filing are up-to-date

• Manage and coordinate projects undertaken by the company including QS work, project budgets, vos, drawings, meetings,site walks, site installations, material transportations, technical support, labour, inspections and completion of the projects.
• Ensure smooth operation of project flow from start to end.
• Manage project payment claim.
• follow up on project and work schedule.
• Maintain /update project records.
• Assit the project team with site safety documentation and coordination.
• Assist the project team with documenting job.

Job Responsibilities:

• Carry out the physiotherapy care plan as assigned by the Physiotherapist.
• Carry out occupational therapy care plan as assigned by the Occupational therapist.
• Attend to clients’ needs and assist in lifting and transferring clients where necessary.
• Report any abnormalities that is present in the clients.
• Record and document the therapy sessions performed by the clients.
• Maintenance of rehabilitative equipment and to report any faults to the Physiotherapist.
• Ensure a safety environment for the clients to perform the therapies.
• Any other administrative duties that may be assigned.

Requirements:

• Previous experience in a healthcare environment will be advantageous.
• Exceptional organizational and time management skills.
• Superb interpersonal, communication, and collaboration abilities.
• Keen attention to detail and a caring nature.
• Ability to perform tasks that require physical strength.

Personal Driver

• Perform as personal chauffeur duties
• Pick up patients and guests between Pickup and Royal Square medical center
• Ferry directors to and fro from one location to another
• Pick up and deliver documents as and when required
• Ensure cleanliness of the vehicle at all times
• Familiar with Singapore Major Road Map
• Able to drive Alphard, Mercedes, Rolls-Royce car
• Able to work long hours and on standby if needed
• Other ad hoc duties as assigned by the management

Next available intake: June 2024

Responsibilities:

● Daily monitoring and compilation of robot performance and issues

● Oversee project operations and liaise with subcontractors and suppliers on project/deployment matters

● Prepare documents for purchasing order

● Handle ad-hoc duties e.g., delivery and robot transportation activation

Requirements:

● Education – Preferably Diploma and above

● Language – Strong communication skills in English (both oral and written)

JOB SCOPE

He/she also carries out general repairs and maintenance of machinery and equipment by diagnosing and troubleshooting special service problems following all building codes, blueprints, instructions, and manuals.

The air conditioning technician’ role also involves estimating material and labor cost and determining plan and requirements for installing, fabricating, and start-up; testing, and servicing HVAC equipment.

He/she is also responsible for training and assisting less experienced co-workers, and carrying out other duties that may be assigned.

The technician’s work description may also entail driving organization or personal vehicle to various work locations.

It also involves being on-call after work hours to take on further assignments should there be emergency.

Air conditioning technicians work independently under the supervision of the facilities supervisor applying power tools, hand tools, and different testing, and precision-measuring instruments.

They are expected to complete work orders as assigned and scheduled according to established industry and company standard practices and procedures, and to prepare reports on their work activities to management.

Assignments given to air conditioning technicians may be in the form of diagrams, sketches, written instructions, or work orders; the technician may have to locate the defective parts of the equipment or find out the cause of the problem to be able to fix it effectively

• Possess high school/vocational school diploma or G.E.D or technical training in Mechanical or electrical or HVAC systems With min morethan 5 years experience
• Working experience maintaining and repairing heating ventilation and air conditioning (HVAC) systems and other related systems such as electrical systems, DX units, heat pumps, and chillers
• Possess certification in refrigerant transition and recovery
• Possess county air conditioning mechanic license or its equivalent
• Possess valid driver’s license
• Ability to perform physical activities such as climbing, bending, balancing, stooping, kneeling, squatting, crawling, reaching, crouching, push/pull objects, etc.

- delivery goods to construction sites

- obtain goods from supplier

- assist store when not doing delivery eg. checking goods, arrange goods

- maintain lorry assigned to you. eg check oil / petrol level, ensure cleanliness of lorry

- send lorry for repairs or change tyres whenever necessary

- fetch workers to and from construction site

• A Construction Project Manager is responsible for overseeing construction projects from initiation to completion. Their job description typically includes:
• Project Planning: Developing project plans, including timelines, budgets, and resource allocation.
• Team Management: Leading and coordinating project teams, including architects, engineers, contractors, and subcontractors.
• Budget and Cost Control: Managing project budgets, tracking expenses, and ensuring cost-effectiveness.
• Risk Management: Identifying potential risks and implementing strategies to mitigate them.
• Quality Assurance: Ensuring that construction meets quality standards and regulatory requirements.
• Schedule Management: Monitoring project schedules and making adjustments as necessary to meet deadlines.
• Communication: Regularly communicating with stakeholders, providing updates, and addressing concerns.
• Procurement: Overseeing the procurement of materials, equipment, and services required for the project.
• Site Inspections: Conducting site visits to assess progress and address issues.
• Safety Compliance: Ensuring that safety protocols are followed and that the project site is secure for workers and visitors.
• Documentation: Maintaining project records, reports, and documentation.
• Problem Solving: Addressing unexpected challenges and resolving issues that arise during construction.
• Client Relations: Building and maintaining positive relationships with clients and addressing their needs and concerns.
• Regulatory Compliance: Ensuring that the project complies with local building codes and regulations.
• Post-Construction: Managing project closeout activities, including final inspections, warranties, and handover to the client.
• Overall, a Construction Project Manager plays a crucial role in successfully executing construction projects, meeting project objectives, and delivering quality results on time and within budget

Job Description

Responsibilities and Tasks

Procurement and Inventory Management:

- To perform system submission for process, equipment and/or material purchase

- To perform QA Goods Inventory management and logistics shipment of goods

Reliability Process:

- Assist in evaluate and improve processes, materials, and/or equipment

- Identify, investigate, and document process deviations.

- Solve process deviations using systematic fixing techniques.

- Solve process problems and determine the best course of action.

- Assist engineer with process developments.

- Monitor metrics associated to process capability and robustness.

- Support in development/improvement of process, equipment and/or material

- Assist Engineer in conducting experiments (DOE)

- Understand factors that impact process quality and propose solutions

- Understand process limits and capabilities (CpK) and support process improvement evaluations

- Assist in implementation of New Process and Process Changes to Operation

- Assist Engineer in maintaining operation procedures/specification

- Familiarize with reliability process procedure.

- Coordinate and conduct training/briefing for operation team on operation procedures

- Support Reliability Operation in complete daily request with compliance of JEDEC standard of Rel process

- Initiate purchase request for process, equipment and/or material

- Perform tasks associated with QA Goods Inventory

Job Requirements

- Diploma in Engineering (preferably Electric & Electronics, Mechanical or Chemical)

- Basic knowledge in semiconductor manufacturing and package reliability stresses

- 2 or more years of relevant experience in related fields will be preferred

- Fresh graduate is welcomed

- Normal Day Shift

Working Location : 990 Bendemeer Road

Job Description

As part of Global Quality, the Non-Volatile Memory Quality & Reliability (NVMQRA) Technician at Micron Technology will be responsible for the timely receipt and preparation of Non-Volatile Memory (NAND/NOR/MCP) customer returns for analysis. You will inspect and rework devices, as well as perform Bench-level and Automated Test Equipment (ATE) testing analysis. You can expect to perform test setups, determine test sequencing and recipes to increase throughput, as well as summarize and track test analysis results. In this role, you will work with the Assured Quality Level (AQL) and Test Production departments to coordinate equipment utilization and various engineering groups for test issue resolution.

Responsibilities and Tasks

Receive and Prepare Customer Returns for Analysis

• Monitor In Transit reports from Finished Goods
• Pick up RMA components from delivery sites
• Verify component part number and quantity
• Receive into Failure Analysis (FA) tracking database
• Perform visual inspection of components for anomalies or damage
• Remove components from Customer Printed Circuit Board (PCB) when necessary
• Rework device to enable testing

Perform Bench Level Testing

• Interpret customer complaint to determine first steps of electrical analysis
• Involve engineering when extensive failure details are provided
• Capture customer programmed data
• Perform basic functional check
• Summarize electrical results
• Generate Historical Data reports

Perform Automated Test Equipment (ATE) Testing

• Coordinate with AQL and Test Production for equipment utilization
• Verify for correct equipment setup before beginning testing
• Determine optimal test sequencing and temperature recipes to increase product throughput efficiencies
• Load devices according to appropriate test conditions
• Monitor progress of test flow and adjust as necessary
• Communicate and work to resolve test issues with relevant engineering groups
• Summarize and distribute electrical results to RMA engineering

Summarize and Track Analysis Results

• Execute UNIX scripts to gather relevant information
• Identify potential root causes of customer failures
• Delegate RMA cases to engineering based on available work load
• Administer issue documentation throughout the analysis process
• Disposition No Failure Analysis (No FA) material to proper area based on internal procedures
• Track Bench and ATE results in FA tracking database

Additionally, if SENIOR TECHNICIAN:

• Work on moderately difficult assignments with little instructions on daily work, perform troubleshooting of advanced problems/issues with limited guidance
• Provide guidance and coach other technician

Primary role purpose:

Based out of our Singapore office, the Systems Engineer will be responsible for the Operational Systems Engineering aspect of the GX Radio Network Subsystems, on a global scale, thus it will be covered by more than 15 ground stations to gateway traffic.

The role is essential for managing the Radio Access part of the GX radio network subsystems to fulfil the 24/7 on-call support to operations. Work with our Technology teams and vendors to bring new RAN features into operation. Test and verify any new upgrades in the lab and preproduction system. The Systems Engineer will also have to coordinate and interface externally with manufacturers, to follow up on any bug fixes and make sure the vendor support is provided promptly and efficiently to operations and engineering, to meet all the SLAs and availability requirements. The successful candidate will be responsible also, for providing operational technical support to any Network Operations, Customer Care and Business portfolio enquiry that requires UT Core Module and Network systems combined troubleshooting.

The successful candidate will have to travel periodically to the manufacturer and Satellite Access Station facilities. You will be responsible for ensuring that the system is manufactured, assembled, verified, validated and functions per the requirements of the contract, to be able to perform the following operations engineering tasks.

Key Responsibilities:

• Advanced disciplinary expertise acting as functional/sector specialist
• Work with Technology teams and other stakeholders to validate, test and deploy software and hardware upgrades in production
• Test and validate the functionalities of the new releases before and after deploying them to production
• Create procedures for Network Operations and site operators to follow and maintain proper systems behaviour
• Work on resolving complex issues that may impact multiple areas
• Take ownership of both internal and external relationships receiving direction in the form of objectives
• On-call duty, providing 24/7 engineering support for GX Radio network, globally
• Responding to Network Operations and Customer Service enquiries and provide solutions promptly
• Troubleshoot any RAN-related problems (H/W or Systems), ensuring all agreed SLAs and availability figures are met
• Raise support cases with vendors and manage the bug fix implementation with minimum traffic impact
• Interact with vendor Development teams to validate and cascade new software and configuration settings into the live network safely
• Provide regular traffic, network performance and test reports to Business Unit teams and SLA reports analysis
• Perform preventive maintenance and maintain H/W availability for all redundancy schemes
• Actively participate in RDT functionality by implementing Change Requests and preparing all sites for new s/w and patch roll-out
• Support the integration and operation of the safety services (Maritime and Aero safety service) with the Radio network

Responsibilities:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Close sales and achieve quarterly quotas
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Team with channel partners to build pipeline and close deals
• Perform effective online demos to prospects

Requirements:

• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Experience working with Salesforce.com or similar CRM
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Duties & Responsibilities:

• Carry out pre-sales engagement for projects relating to AA
• Deploy AA related projects and provide consultation with regard to the deployment as a Subject Matter Expert (SME)
• Develop SIEM correlation rules for security monitoring and detection of new threats
• Develop SIEM and Threat Intelligence report templates that are useful for analysis by the customers
• Create technical documentation for the AA deployment
• Provide post-sales support services for corrective and preventive maintenance
• Carry out technical enablement

Requirements:

• Good Diploma or Bachelor’s Degree in Information Technology
• Knowledge in information security technologies such as SIEM, Threat Intelligence and Vulnerability Management is preferred
• At least 2 to 5 years of IT security experience
• Good communication and written skills
• Positive working attitude
• Passionate in information security

Hyphens Pharma is looking for a Product Manager to support and grow its leading brands in Singapore and beyond. The incumbent will report to the Head of Marketing and be responsible for formulating and executing marketing plans, identifying opportunities and working with the functional teams to build a cohesive commercial plan, aligned with business priorities to achieve business goals.

• Formulate strategic and tactical marketing plans to drive engagement and promotion of assigned product portfolio in OTC and digital channel
• Develop and implement marketing tools & initiatives to support key strategies
• Track and review effectiveness of marketing strategies & initiatives
• Build strong engagement and relationships with KOLs
• Keep updated with competitor and market knowledge
• Provide training and support sales teams with product knowledge and detailing tools
• Review and manage sales forecast & stock inventory

Job Requirements

• At least 3 years Marketing experience in the pharmaceutical industry
• Preferably 3 years experience working in OTC market.
• Excellent interpersonal, communication and presentation skills
• A team player coupled with creativity & resourcefulness

Responsibilities

• Lead the overall day-to-day work of the security operations center in ensuring events and/or incidents are detected and responded to established process as per the agreed standing order.
• Recruit, manage, develop, and retain the SOC analysts.
• Develop and revise the framework, procedures and processes that are required to ensure daily operation in SOC.
• Develop and review the list of standard operational documents that are required in the SOC.
• Ensure the reports (monthly and periodically) are delivered accurately and timely.
• Train the SOC analysts to carry the daily operations in accordance to established framework, procedures and processes.
• Ensure strict compliance to the agreed SLA.
• Collaborate with various teams in Ensign in ensuring that that the services are onboarded promptly as per the scheduled plan.
• Collaborate with the OMs and ODs within Ensign to align the best practices in SOC operations and environment.
• Identify and manage service delivery risks and service improvement plan to define the means to address the gaps.
• Deliver a positive security outcome to drive Client Satisfaction, Retention and Growth.

Requirements

• BS/BA degree in Computer Science, Information Systems, or related discipline or equivalent experience.
• 8 or more years of professional work experience in the security IT field, with relevant experience in the maritime industry
• Experienced with operations in SOC environment.
• Proficient experience working in an Agile environment.
• Demonstrates broad knowledge of cybersecurity technologies, trends and strategy.
• Strong analytical skills to define risk, identify potential threats, and develop action/mitigation plan.
• Organizational, project management, interpersonal and communication skills (verbal and written).
• Ability to manage and prioritize multiple tasks and projects and assist/advise support engineers in establishing appropriate priorities as well as demonstrated ability to manage customer projects and portfolios.
• Strong interpersonal skills, ability to mentor/train staff and bring awareness to current and emerging threats.