Prepare foods to the specifications of the client

Prepares food before the arrival of guests

Makes adjustments to food items to accommodate guests with allergies or specific diet concerns

Manages other employees in the kitchen

Acts as liaison to front-of-house employees to ensure proper food service temperature

Seasons food according to recipes or company needs

Orders ingredients and spices as needed

Operates various kitchen appliance such as a blender, oven, grill, or stand mixer

Portions, arranges, and garnishes food based on client preference

Assists other cooks during the food assembly process

Devises new recipes

Estimates expected food consumption and organises preparation

Keeps records and accounts of food purchases

• Ensuring that all food is of excellent quality and served in a timely manner.
• Planning the menu, keeping in mind budget, and availability of seasonal ingredients.
• Overseeing all kitchen operations.
• Coordinating kitchen staff, and assisting them as required.
• Training staff to prepare and cook all the menu items.
• Taking stock of ingredients and equipment, and placing orders to replenish stock.
• Enforcing safety and sanitation standards in the kitchen.
• Creating new recipes to keep the menu fresh.
• Keeping up to date with industry trends.
• Receiving feedback and making improvements where necessary.

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

• Prepare and vet tender documents which include drafting contracts/specification clauses, evaluating and providing recommendations for tenders and awarding construction and procurement sub-contracts.
• Evaluate submissions and preparation on contract administration matters such as assessing contractor’s claims for variation works, extension of time, loss and expenses, final account and handling of contractual disputes.
• Assist Contracts Manager in contractual and costing matters such main contract interim progress claims, progress report, variation order and etc..
• Ensure compliance with appropriate tending and procurement procedures
• Assist in recommending and implementing innovative solutions and best practices on procurement and contract strategy and related functions.
• Assist in project cost control and objective preparation
• Drafting of projects correspondences pertaining to site issues

Job Requirements:

• Possess Post Graduate Diploma / Bachelor’s Degree / Professional Degree in Quantity Surveying or equivalent
• About 1-5 years of working experience in the related field
• Experience in HDB BTO/ Warehouse Projects will be preference

· Provide repair, servicing for building systems & facility maintenance records for traceability needs.

· Supervise term contractors in repair and testing of M&E services.

· Attend to fault reports, breakdowns, and customer service requests.

· Ensure compliance with building and fire safety rules.

· Responsible in overseeing all aspects of safety to ensure compliance to the Workplace and Health Act and other safety related statutory legislations.

· Conducting audits in facilities on relevant risks and support and work with facilities to mitigate these risks.

· Maintaining comprehensive schedules, records and reports on safety and environment management activities.

· Monitor and escort external sub-contractors in carrying out repair and maintenance works within SKTC’s premises.

· To provide support to Property Officers to manage the day-to-day estate operational matters in the Division.

· Ensure all works are carried out safely and in accordance.

· Work closely with Procurement and Admin department to be cost efficient for repair and maintenance tasks.

· Any other related duties as instructed by your HOD

COMPANY DESCRIPTION

Established since 1981, Care Corner Singapore has been a steadfast pillar of support for those in need and the less privileged within our community. Our journey spans over decades, dedicated to making a meaningful difference in the lives of others. At the heart of what we do is our core values of integrity, Compassion, Authenticity, Respect and Excellence as we continuously strive to develop new innovative programmes to support the needs of our community.

At Care Corner, we offer a positive and collaborative work environment that promotes staff wellbeing and believes in the development and growth of our people. We recognise that our employees are our greatest asset.

Join our team and be part of an innovative organisation where every role contributes to making a meaningful difference in the lives of individuals and families. Whether you are an experienced professional or just starting your career, if you are seeking a rewarding opportunity to be part of something bigger than yourself, we invite you to apply today.

Visit us at www.carecorner.org.sg to learn more about our organisation and available opportunities.

RESPONSIBILITIES

About the Role

You will be part of our community outreach team, also known as Community Resource, Engagement & Support Team (CREST), focusing on raising public awareness of mental health conditions and dementia, early recognition of at-risk individuals, providing emotional support to individuals and their caregivers and link individuals to relevant health and social care services where necessary.

• Lead conceptualizing, planning and implementation of CREST services in Toa Payoh (individual, group and community-based)
• Lead multi-disciplinary case conference as part of intervention process. To guide junior workers in facilitating case conferences of a similar nature
• Manage and supervise staff in provision of CREST services
• Conduct coaching and performance management review with staff
• Mentor, coach and lead staff in their practice and competency development
• Contribute to the Integrated Case Management Core Team in service planning and development
• Engage and collaborate with stakeholders to provide continuum of care, community mental health support and partnerships for social-health integration.

Bachelor or Post Graduate Diploma in Social Work

Requirements:

• Passion for mental health and/or seniors work
• At least 5 years of relevant working experience with good knowledge in area of community mental health and have experience in conducting group and community based programmes
• At least 3 years of supervisory experience
• Proficient in Microsoft Office
• High proficiency in written and spoken English with good facilitation and presentation skills
• Able to speak in Mandarin and/or dialects would be essential for engagement with seniors
• Strong interpersonal and communication abilities with individuals and systems at multi-levels
• Good analytical and assessment skills
• Team player with an ability to function effectively in a fast-paced environment
• Strong organisation skills and structured.

Thank you for your application. We regret that only shortlisted candidates will be notified for interviews.

Job Description & Requirements
Prestigious Interiors Company looking for Quantity Surveyor / Trainee Quantity Surveyor

Responsibilities:·

1. Quantity taking off and cost comparison for main work trades, negotiate and analysis costs for tenders·
2. Take off quantities, compute costing, monitoring and maintaining the cost expenditure of the Project site assigned.
3. Prepare tender submission including bills of quantities and discuss with Manager for pricing.
4. Source for quotation and administration of contracts; obtaining sub-contractor's quotation for various trade.
5. Prepare monthly progress claim and cost analysis based on the architectural drawings and materials required.
6. Prepare for final submission and follow-up with Tender Questionnaires reply and Interview.
7. Monitoring progress claim and liaise with vendors.
8. Attend Site meeting for on-going project.
9. Process VO and preparing final accounts.
10. Deal with significant contractual issues including extension of time, loss and expense claims, terms and conditions etc.
11. Liaise and establish rapport with all related parties including company clients, contractors, and consultants on certification of claims for payments.
12. Work as part of a team to ensure that the requirements of the Client are delivered.

Requirements:

1. Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Post Graduate Diploma, Bachelor's Degree, Building, Quantity Survey, Architecture, or its equivalent.
2. Knowledge and experience in using basic AutoCAD and reading drawings.
3. Well versed in contracts documentations including follow-up & submission of tenders
4. Minimum 1 - 2 years’ relevant experience in Interiors Design building construction field.

Job Description

• Work closely with external IT vendor, coordinating and supervising all IT related services and work done by external vendors.
• Maintaining and troubleshooting computer systems and network, including cybersecurity.
• Installing and configuring new hardware and application software.
• Conduct applications training for internal stakeholders.
• Tracking and managing IT related problems and issues.
• Address any issues related to ICT security, performance, and applications availability.

Qualifications

• 2+ year work experience with a Diploma/Degree in Computer Science, Information System or equivalent.
• Experience in Microsoft 365 platform. Experience in Microsoft Power Platform is an added advantage.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent analytical problem-solving and critical thinking skills.
• Service oriented and positive working attitude
• Team player, proactive and willing to learn new technologies

Job Responsibilities

1. Handling general admin paperworks & matters.

2. Preparing monthly reports.

3. Perform other duties as assigned.

Job Requirements

Min 2 years working experience

N level or equivalent

Other Requirements:

Working days per week: 5.5

Working Hours:

Mon-Fri : 0830hrs-1730hrs

Sat : 0830hrs-1230hrs

Job Responsibilities

• Project coordination and Supervision of ACMV site progress
• Attend site meetings
• Coordination with sub-contractors
• Reporting Project Progress
• any other duties assigned

Job Requirements

• Fresh Graduate Welcome
• Degree in Engineering / Materials
• Working days per week: 6
• Working hours : 0830 - 1730hrs

Roles & Responsibilities :-

1. Class 3 Driver to drive 14 ft lorry with valid Singapore Driving License.
2. Know Singapore route very well.
3. To ferry Foreign Worker to different job site.
4. Can help to do some general works and help to buy building materials upon request.
5. Preferably with similar experience for at least 3-5 years in Singapore as driver ferrying workers to jobsite.

Job Description and Responsibilities :

• Develop and execute ideas from conceptualization for events and exhibitions.

• Work closely with the teams to ensure alignment of design to client's requirements.

• Ensure that all design work is completed to the highest standard.

• Strong technical knowledge.

Requirements:

• Knowledge of software :3D Max/sketch-up, Auto-Cad, Photoshop, Illustrator.

Job Description and Responsibilities :

• Develop ideas for our company sosial media and webside.

• Work closely with the teams to ensure alignment of design to client's requirements.

• Ensure that all design work is completed to the highest standard.

• Strong technical knowledge.

Requirements:

• Knowledge of software :3D Max/sketch-up, Auto-Cad, Photoshop, Illustrator.

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative
• CIVIL Engineering graduate
• AUTO CADD knowledgeable at least 1 year experience

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative

Job Highlights

• Career development opportunities
• Attractive salary that commensurate with experience and skills

Key Responsibilities

• Recruitment: Manage the full recruitment cycle, including job postings, interviews, onboarding and offboarding.
• Oversee performance management systems, including appraisals and employee development.
• Employee Relations: Address employee concerns, resolve conflicts, and promote a positive work environment.
• Payroll & Attendance: Process payroll and manage attendance records.
• Claims Management: Handle staff claims and related inquiries.
• Work Pass Management: Process work pass applications, renewals, and cancellations for foreign employees, ensuring government compliance.
• Employee Benefits: Manage employee benefits, including leave, insurance, bonuses, and incentive programs.
• CPF Contributions: Submit CPF contributions in compliance with government regulations.
• Administer compensation and benefits programs, ensuring equity and competitiveness.
• Ensure compliance with labor laws and company policies, including health and safety regulations.
• Identify training needs and coordinate professional development programs.
• Develop and implement HR initiatives aligned with the company's goals.
• Perform other HR-related duties as needed.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 5 years of experience in HR management or related roles.
• Strong knowledge of employment laws and HR best practices.
• Excellent communication, interpersonal, and organizational skills.
• Proficient in HR software and Microsoft Office Suite.

We regret that only shortlisted applicants will be notified.

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Specializes in Indian cuisine. Must learn to adapt to a fast-paced environment. Must be able to handle pressure and produce quality dishes. Must be efficient without compromising the quality of food. Learn how to be vocal to ensure good communication among staff. Would prefer someone who has experience in preparing Indian cuisines.

Prepare foods to the specifications of the client

Prepares food before the arrival of guests

Makes adjustments to food items to accommodate guests with allergies or specific diet concerns

Manages other employees in the kitchen

Acts as liaison to front-of-house employees to ensure proper food service temperature

Seasons food according to recipes or company needs

Orders ingredients and spices as needed

Operates various kitchen appliance such as a blender, oven, grill, or stand mixer

Portions, arranges, and garnishes food based on client preference

Assists other cooks during the food assembly process

Devises new recipes

Estimates expected food consumption and organises preparation

Keeps records and accounts of food purchases

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

This position holds the primary responsibility of providing comprehensive support to the System and Customer Service Department while delivering the utmost level of service to our esteemed customers. This role encompasses not only exceptional customer service provision but also efficient management of data entry and documentation tasks.

Main Responsibilities:

• Total client satisfaction.
• Coordination of all Customer Service issues within Convergint branch office and among colleagues.
• Monitor the quality of Convergint’s services in your branch office.
• Customer Service case updating, logging and filing in ERP system.
• Coordination and solving of CS events and after sales services.
• Documentation for clients, including: Handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates, etc.
• Coordinate projects according to schedule, economically and to client’s satisfaction
• Documentation submission / uploading Reports and CX Commissioning documentation processers
• Follow up and close case closely
• Arrange client RPM and send RPM report on time
• Weekly reports as required by the CS Manager

Requirements:

• Strong service sense and skills, good time management, high learning skill.
• Proven ability to build relationships with vendors, internal client and colleagues.
• Good communication and coordination skills.
• A meticulous person.
• Able to work under pressure.
• Immediate availability
• We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified.

Responsibilities

Excellent execution on assembly process for 1st NPI success and smooth transfer process from NPI to HVM

• Excellent execution of the qualification of NPI products / packages build that proliferate from the pilot products and packages according to planned timeline
• Full responsible on support NPI business process with process TRA, POS, PFMEA/QCP, risk mitigation and documentations.
• Deliver BIC yield and cost on product NPI with integration of DFx BIC package solution, process guideline and design rules.
• Collaboration with multi-functional team from NPI to LVM/HVM process transfer. On-time execution of NPI Customer samples and Engineering Samples build for new products and packages

SME Process Owner Responsible for Continuous Improvement on Process Yield, Defect Elimination and Process Characterization

• Process owner to perform on-time detection with data analysis for process yield improvement. Lead the defect elimination and continue improvement action, with problem solving methodology, statistical analysis and integration solution decision.
• Process owner to develop process recipe for BIC UPH, conducting process characterization to define process parameters and boundary.
• Continuous develop in depth assembly process technical knowledge, well understand process capability/tolerance//spec limit/CpK, and apply key tools PFMEA/QCP/APC/FDC/Alarm on assembly processes Cz/Development/NPI.
• Global leader for cross team collaboration on network BKM, process recipe spec and recipe standardization/conversion.

Technology enablement and development – Process, Material, Equipment

• Participate and support Product Roadmap, to enable key process capability and technology development to ensure packaging solution is ready prior 1st Qual Silicon deliver.
• Frequent engagement with equipment and material supplier (at least interval of monthly or daily/weekly for process issues)
• Collaboration with Supplier and involvement Supplier Roadmap (Material/Equipment/OSAT), to understand market trends and competitor’s direction, ensure key process technology and capability enablement is in-line.
• Frequent review and participant Competitor Analysis, to understand market trends and competitor’s technology/capability boundary
• Engage and follow PDE business process (TGR, TORB, KEG interlock) for new technology qualification, alignment and safe launch

Teamwork and General expectation

• Trainer/Buddy/Mentor for new team members, build effective relationships within team and cross team (peers, counterpart)
• Regularly review data and direction with supervisor. Demonstrate sound data analysis and judgment. Present reports and findings with appropriate conclusions, recommendations and decision making.
• Develop, or coordinate development of, training materials for existing/new process
• Safety Identify and promptly report hazards, follow safety procedures and area work rules including proper PPE, lockout and chemical safety.

Qualification

• Bachelor or Masters in Electrical Engineering, Materials Science, Chemical Engineering, or related field. A PhD is a plus.
• 1-3 or more years of experience in Semiconductor Manufacturing, Process & Equipment Engineering and/or New Product Introduction.
• Demonstrated track record in baseline performance improvement, business process creation, process simulation techniques, data interpretation skills and proficiency in statistical analysis/method.
• Be able to comfortably work across organizational boundaries and geographies.
• Ability to effectively collaborate with multi-functional organizations to understand needs and translate them into actionable plans, deliverables, and resource requirements.
• Organized, meticulous, and strong focus on results.
• Excellent analytical skills
• Excellent communication and written skills

Job description:

• Responsible for contract documentation
• Responsible for taking off measurement and preparation of tender submission
• Responsible for handling running project
• Review the subcontractor’s quotation for completeness
• Responsible for filing of respective project documents
• Assist and perform all tasks assigned by respective superior
• Ensure the return of duly signed subcontractor/supplier agreement/works order
• Other ad-hoc duties assigned by superior

Job Requirements:

• Degree / Diploma in Quantity Surveying and Building or equivalent with 2 years relevant experiences in construction or equivalent
• Process good knowledge of the market updates and construction cost trend
• Good communication and negotiable skill

• Hand on install automation machines & systems with meeting planned project & production schedule.
• Maintain and suggest improvement for existing automated production lines.
• Create, prepare, update automation project documentation, procedures & drawings of Gantt chart, weekly progress report, process / equipment flow chart, validation list, buy off/FAT/SAT (Factory / Site Acceptance Test) procedure, mechanical assembly & layout drawing, electrical diagram & wiring, I/O list, co-robot & PLC program, SOP (Standard Operation Procedure), WI (Work Instruction) & PM (preventive maintenance) check list.
• Update & back up automation system documentation, procedures, drawings, software, co-robot & PLC programming timely.
• Coordinate with internal team (Sales, Quality, Project, Production, maintenance) and external supplier to make projects successful.
• Participate of root cause analysis of product failure within cross functional team.
• Prepare machines preventive maintenance check list and train operation & maintenance staffs.
• Monitor automation system performance and provide support & perform service production automation line when necessary.
• Any other duties as and when assigned.
• Adhere to workplace health and safety. Abide by all EHS policies and procedures

Requirements

• Diploma of Engineering in Automation / Mechanical /Mechatronics / or equivalent. Fresh graduates are welcome, on job training will be provided.
• ITE with serval years’ experience are welcome.
• Experience in automation machine design are advantages.
• Hands-on experience of electrical and mechanical assembly & installation
• Knowledge on Mechanical/Mechatronics/Electrical components.
• IT skills (MS Office)
• Communicate well in English

Job Description:

Design and Delivery:

• Collaborate with the Training Manager to plan and develop learning campaigns, events, and training programs aligned with organizational goals.
• Conduct orientation sessions and deliver relevant training sessions to new and existing employees.
• Create engaging brochures, training materials, multimedia visual aids, and presentations to facilitate effective learning.
• Design and deliver training programs, partnering with internal subject matter experts and external vendors, with a focus on areas such as leadership development and supervisory training.
• Stay updated on emerging digital tools and technology to enhance the Learning and Development function, such as video creation, presentation software, and graphic design.

Implementation and Evaluation:

• Monitor the effectiveness of training programs delivered, collecting and analysing data to measure their impact.
• Actively participate in and support the rollout of training programs, ensuring smooth execution.
• Manage end-to-end coordination tasks for both internal and external partners involved in training initiatives.
• Handle post-learning program duties, including cost management and application for government grant schemes.
• Collate and analyze post-course evaluation data and training attendance records, making recommendations for improvements to learning and development initiatives.

Employee Engagement and Administrative:

• Keep abreast of the latest trends and developments in the field of Learning and Development to keep training engagement fresh and effective.
• Liaise with various stakeholders and external parties to understand and address specific training requirements.
• Promote a positive team culture, fostering collaboration and a strong learning environment.
• Perform training administration duties, maintaining accurate training records and ensuring compliance.
• Candidate with experience in event management/planning particularly in being an Emcee will be an added advantage
• Be open to taking on ad hoc projects and tasks delegated by the Training Manager.

Job Requirements:

• Minimum 3 years of experience in the F&B and/or Retail industry in a training capacity
• Diploma or Degree in Business Administration, Management, or related discipline.
• Preferably with ACLP/ACTA certification
• Familiar with the WSQ Framework
• Strong communication, good interpersonal and presentation skills
• Excellent planning, organizing and follow-through skills
• Ability to work independently or in teams, within a fast-paced environment
• Proficient in MS Office applications especially and multimedia tools
• As Training materials in dual languages will be curated and developed by this incumbent, including stand-up trainings, therefore, proficiency in both spoken and written English and Mandarin are required.

Candidates with the following will be advantageous:

• DDDLP/DACE
• Food Safety Level 4, Advanced Food Hygiene, or any food-related certification
• Certified with Food Safety Level 1 and Level 3