• Production, assembly & fabrication work in window & door manufacturing.
• Prepping parts, assembling doors & windows.
• Working with wood, (drill, mill, punch, cut, assemble) and installing door hardware.
• Keeping work area clean.
• Working with production machinery and power tools
• Good communication skills.ability of wood -working hand drawing
• Able to withstand the outdoor harsh weathers.
• Able to work overtime to complete the project on-time.
• Able to follow the supervisor's daily instructions on-site

Requirements:

• Mechanically inclined & able to use hand & power tools.
• Carpentry, Glass and/or Woodworking experience preferred.
• Safety oriented and able to work as a team member on production team.
• Excellent attendance.
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Candidate requires experience with sales of shipper owned container (SOC) and carrier owned container services.

Roles:

• Source new client leads and develop referrals.
• Fully manage clients accounts, ensuring all client requirements across trade lanes are met with consistent follow-up.
• Engage actively in the sales process, including proposals, quotations, Bunker Adjustment Factor notices, rate negotiations, and closing spot ad hoc rates.
• Ensure Dead Freight contracts are executed smoothly, with proactive communication for DF arrangements.
• Achieve sales targets for various trade/service lanes and oversee agency performance.
• Maintain high levels of customer satisfaction and strong relationships through regular calls, meetings, and prompt resolution of complaints with corrective actions.
• Identify client needs, opportunities, and key purchasing factors to offer customized solutions.
• Respond to daily queries on products and services.
• Collaborate closely with cross-functional teams and share key information.
• Monitor competitors, market conditions, and product developments by maintaining regular contact with agents and clients to recommend appropriate actions.
• Contribute to the development of marketing strategies.
• Maintain an up-to-date customer database with a record of sales activities.

Requirements:

• Minimum Diploma or degree in any fields
• Sales experience in Shipping Liner company
• Able to work under minimal supervision

Responsibilities:

• Design and document IT and OT systems for shipboard networks.
• Coordinate and manage IT and OT projects to ensure timely delivery.
• Provide remote and on-site support for IT and OT systems.
• Analyze and resolve IT/OT system design and implementation issues.
• Develop and maintain comprehensive documentation for IT and OT systems.
• Contribute to the implementation of IT/OT governance procedures, including:

1. Reviewing OT system designs for new vessels
2. Evaluating and assessing new OT systems
3. Participating in system integration and user acceptance testing
4. Reviewing VLAN and firewall configurations with vendors and manufacturers
5. Supporting the implementation of cybersecurity projects across vessels
   

Requirements:

• 3-5 years of experience in maritime IT, including shipboard systems (engine automation, navigation, trim/fuel/route optimization, cybersecurity, incident handling)
• Strong knowledge of network design and troubleshooting for marine environments
• Occasional travel for on-site surveys and troubleshooting
• Tertiary qualification in IT networking or Marine Engineering
• Professional certifications (CCNP, NSE 6.0 or higher) preferred
• Strong understanding of cybersecurity best practices

Key Responsibilities

• Communicating efficiently with other departments.
• Timely reconciliation of voyage results
• Preparing monthly financial reports.
• Respond to vessel owners’ queries.
• Perform monthly balance sheet reconciliations.
• Collating, preparing, interpreting, and reporting month-end financial results of each vessel
• Prepare AR report and collaborate closely with the operation team on overdue receivables
• Producing consolidated financial reports related to, account payables, account receivables, loans, expenses, etc.
• Perform ad hoc assignments and projects as assigned by the management.

Requirements

• Bachelor’s Degree in Accounting or Finance preferred.
• Shipping industry experience preferred.
• Able to work independently and meet tight deadlines.
• Ability to stick to time constraints.

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Job Description:

• Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
• Accountable for contractual and internal KPIs and manage performance of assigned teams
• Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
• Develop and implement annual marketing plans and sales strategies
• Secure new business and grow existing accounts
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations and proposals
• To work closely with Operations members for projects and tenders
• Identify area for service improvements and makes recommendation to the management team
• Other ad hoc duties as assigned

Requirements:

• At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
• COPC (Customer Operations Performance Centre) certification or equivalent is preferred
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

We are seeking for a Customer Experience Manager to boost our CX initiatives, shaping the experience and overall satisfaction for our clients. Work with stakeholders, develop processes, and improve service delivery. If you're passionate about creating great experiences, join us!

Job Responsibilities:

CX Initiatives

• Liaise with relevant stakeholders on a series of CX improvement initiatives and subsequent deployments across various touchpoints
• Develop processes for CX implementation e.g. metrics reporting, service principles implementation
• Assist with the development and implementation of new and/or improved service delivery channels/ initiatives
• Assist in distilling learnings from the various insights reports and prototyping projects for the development of CX strategy, vision, framework and service principles
• Assist to track performance trends and monitor effectiveness of various CX-related interventions, monitor service level standards and to highlight areas that require resolutions (both in the short-term and long-term)
• Assist in tracking the implementation of the CX roadmap and propose areas that may require revisions

CX Training/ Recognition

• Work with internal stakeholders on the planning of the different types of CX training/ learning for various groups of staff, leaders and vendors
• Assist in the curriculum development of the different types of training programmes for staff, vendors and partners
• Perform periodic reviews of the training contents for the various types of training and assist to recommend revisions wherever necessary
• Monitor and identify best practices for internal learnings on CX and plan learning sessions to cross-share best practices
• Assist in establishing and monitoring of rewards and recognition programmes for CX efforts and achievements

CX Data-Driven Initiatives

• Work with IT Team on the integration of CX-related data sources and development of the dashboards for CX metrics monitoring by management and staff
• Coordinate and consolidate reports of customer experience across various touchpoints, and service metrics from omnichannel data points
• Conduct regular review of metrics to ensure they are relevant as business operations evolve, and metrics are captured at key `Moments of Truth’ for identified customer segments
• Track performance trends and monitor effectiveness of various interventions, monitor service level standards, and promptly highlight areas that require resolution

CX Forums, Administrative Duties & Others

• Plan, coordinate and organise meetings with internal stakeholders on CX discussions
• Work closely with Business Development to ensure consistent positive brand experience across various touchpoints
• Organise client appreciation events to engage and foster stronger relationship with Client
• Perform administrative duties e.g. procurement, budget utilisation tracking, logistics arrangements, finance related processing
• Assist and support in any other CXSE initiatives, when needed

Job Qualifications:

• At least a Degree in Business Administration or in a related field with minimum three (3) years of experience in Contact Centre industry
• Experience in customer experience related projects or service journey mapping or data analysis work would be an added advantage
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities:

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written
• Customer-focused with a genuine passion for helping people
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience in healthcare would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may WhatsApp us at 6015 6788 or email us at [email protected]

• Produce video content for marketing campaigns and social media
• Organize, plan & assist in photoshoots
• Follow specific directions and execute creative according to specific photography/videography styles and guidelines
• Working with the marketing team, actively involved in brainstorming content creation, presentations of concepts, and research on trends and directions.
• Involve in the post-edit process, filming, and pre-planning stages
• Design and produce graphics for marketing collaterals including flyers, signage, email, social, and web

Requirements

• Graphic design, video production, related diploma or degree is preferred
• Proficient in photography/videography techniques, including lighting, audio/video editing, graphic design
• A keen eye for composition and the ability to imagine how photos/videos will be used across different media platforms
• Initiative to learn, propose new ideas, explorative creativity drive, and ability to produce creative concepts and ideas would be a huge plus point
• Design skills in Adobe Photoshop, Illustrator, Final Cut Pro - or - Premiere Pro, and After Effects
• Ability to work under pressure and tight deadlines while delivering quality results

Benefits

• Competitive salary and benefits: SGD 600 to SGD 1000 / month (depending on experience and qualifications)
• Great learning opportunities
• Supportive and fun working environment with nurturing culture
• Training and mentorship provided
• International and collaborative team
• Work in a fast-growing company and deliver real-world impact
• Regular team bonding gatherings, outings, and year-end party to have fun with each other
• Snacks, coffee, drinks, in the office

• Great Working Environment With Family-like Culture
• Great Exposure and Learning
• Great Mentorship and Dynamic Team
• Events Facilitation and Client Interaction
• Events Set Up, Tear Down
• Manage Event Logistics and Operations
• Maintenance of Equipment and Logistics
• Customer Feedback
• Games Development

Requirements

• Minimum of 3 months commitment
• Strong verbal communication skills and love speaking to crowds
• Outgoing, people-oriented, positive attitude, and great customer service
• Comfortable with physically demanding job scope; sporty
• Proficient with basic digital tools (e.g. Google Suites, Zoom, Google Meets, etc)
• No prior experience is required
• Class 3/3A driver’s license (not required but preferred)
• Students and Fresh Graduates are all welcome to apply

Benefits

• Competitive salary and benefits: SGD 800 to SGD 1000 / month (depending on experience and qualifications)
• Great learning opportunities
• Supportive and fun working environment with a nurturing culture
• Training and mentorship are provided
• International and collaborative team
• Work in a fast-growing company and deliver real-world impact
• Regular team bonding gatherings, outings, and year-end parties to have fun with each other
• Snacks, coffee, and drinks, in the office

Responsibilities:

l Responsible for food preparation and cooking to standard operating procedures;

l Ensure smooth operations and allocation of duties within the kitchen;

l Ensure that all orders are fulfilled in a timely manner and to expected standards;

l Attend to kitchen-related duties stock- checking and inventory and ordering;

l Practice and ensure good hygiene and housekeeping standards within the kitchen;

l Ensure food is stored, prepare and presented in a safe and hygiene manner;

l Uphold high standards of food quality to ensure customer satisfaction.

Requirements

l Strong experience in Chinese cuisine including all varieties of noodles and rice

l Profound knowledge of different kinds of beverages

l Deep knowledge of every aspect of Chinese dishes

l Proficient with BBQ and Chinese specialty equipment

l Ability to manage numerous tasks, assign responsibilities and display high patience

l Able to work night shift and split shift

l Able to work ot on weekends and public holiday

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Their duties and responsibilities include:

• Preparing and interpreting blueprints, technical drawings, and plans
• Collaborating with architects, contractors, and other construction professionals
• Planning, directing, and managing the site workforce and subcontractors
• Ensuring that all building procedures and materials comply with building codes, regulations, and standards
• Carrying out surveys and assessing the suitability of construction sites
• Performing quality control tasks on budgets, plans, materials, and the final product
• Inspecting and reviewing projects to monitor compliance with building and safety codes, and other regulations
• Assessing potential risks and drafting mitigation plans
• Providing technical advice and solving problems on site
• Ordering and managing resources and materials to meet project deadlines
• Preparing reports regarding job status and progress to stakeholders

Responsibilities:

• Support all internal and external HR-related inquiries or requests.
• Maintain digital and electronic records of employees.
• Serve as point of contact with benefit vendors and administrators.
• Assist with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts.
• Maintain calendars of the HR management team.
• Schedule meetings, interviews, HR events and maintain agendas.
• Perform orientations and update records of new staff.
• Produce and submit reports on general HR activity.
• Process payroll and resolve any payroll errors.
• Complete termination paperwork and exit interviews.
• Keep up-to-date with the latest HR trends and best practices.

HR Assistant Requirements:

• Diploma in human resources or related
• 2 years of experience as an HR assistant
• Exposure to labor law and employment equity regulations.
• Effective HR administration and people management skills.
• Exposure to payroll practices.
• Full understanding of HR functions and best practices.
• Works well under pressure and meets tight deadlines.
• Highly computer literate with capability in email, MS Office, and related business and communication tools.
• Fantastic organizational and time management skills.
• Strong decision-making and problem-solving skills.
• Meticulous attention to detail.
• Ability to accurately follow instructions.

Duties & Responsibilities:

• Perform Human Resource tasks, duties, and general admin roles.
• Handle staff onboarding and offboarding process end-to-end cycle together with Talent Acquisition Executives.
• Maintain accurate HR database and up-to-date employee records, i.e. transfer, promotion, resignation, unpaid leaves, shift codes etc.
• Upkeep and maintenance of employees’ personnel files.
• Responsible for company insurance renewal and claims.
• Participate in ad-hoc HR projects and company events as required.
• Assist in implementing and handling staff performance management, appraisal, etc.
• Handle staff incentive calculation and verification, etc.
• Handle all workpass applications, renewal, cancellations, booking air tickets and levy matters, etc.
• Update employee data and information on the government’s website, e,g., MOM.
• Submission of documents according to government’s requirements.
• Implement staff engagement activities and keep track of the outcome and effectiveness and outcome.

Job Requirements:

• Minimum Diploma or Bachelor’s Degree in any discipline with min 2 years of working experience in HR.
• High level of integrity with a positive work attitude
• Team player.
• Effective communication and interpersonal skills
• Good writing skills and computer skills
• Be able to work in a fast-paced environment and under pressure
• IT Savvy
• Multi-lingual will be an advantage as this position needs to deal with some foreign workers from different countries.
• Good critical thinking and problem-solving skills will be an advantage
• Positive thinking and objective
• Self-motivation and willingness to learn and a strong passion for HR will be preferred

Other Information:

• 5 days’ work week.
• Opportunity to explore in different HR fields.
• The working location is central and near MRT.
• Performance Bonus

Job Description

• Assist class teacher in routine care, classroom management and preparations
• Classroom management and active communication with parents
• Ensure safety and hygiene of the children
• Ensure a smooth workflow in the day to day operations.

Job Requirements

• Certificate / Fundamental in Early Childhood Care & Education, ACEY or L2 (Diploma in ECE)

• Possess the ability to work well in a team

• An effective communicator who can work independently

• Creative and inspiring with loving energy

• Excellent communication and classroom management skills

• Knowledge in educational development Additional Information

• Ample opportunities for Career Progression

• Low Teacher-Children Ratio!

• Friendly and Conducive working environment

• Permanent position

Transportation Nearest MRT Station: Woodleigh

Please call 96687563 or submit your resume.

Responsibilities:

• Handling Full set of accounts up to profit/Loss, Balance Sheet, General Ledger.
• Filing GST and computing Annual Tax Return to IRAS.
• Able to Prepare Financial Statement

Requirements:

• Degree/Diploma in Accountancy/ACCA or equivalent.
• Those with practical experience or pursuing an ACCA course are also welcome.
• Have a positive work attitude with good communication skills, proactive with problem-solving skills, and able to work under pressure to meet a tight timeline.
• Proficient in English and Mandarin as to liaise with clients.
• Preferably have working experience in Accounting firm.

· Prepare and coordinate all export orders given by KDAS (Regional HQ).

· Process of shipments and all related activities timely.

· Liaise with overseas agents and warehouse on shipments arrangement.

· Ensure timely processing of the orders 2 days before deadline and accurate preparation of shipping documents.

· Liaise with customer’s orders and follow up on customer’s payment and shipments documentation.

· E-filing documents to share folder.

· Attend to any other ad-hoc duties or any related tasks that are assigned.

Job Summary

We're seeking a highly motivated and organized individual to join our team as a Social Media & Store Operation Assistant. As an entry-level role, this position will provide opportunities to learn and grow in the luxury retail industry. The successful candidate will assist in managing our social media presence, creating engaging content, supporting store operations, and ensuring seamless inventory management and order fulfillment.

Key Responsibilities

• Social Media Management: Assist in creating and scheduling posts, responding to comments, and analyzing engagement metrics on platforms like Facebook, Instagram, TikTok, and other social media platform.
• Content Creation: Develop and edit high-quality visual content, including photos and short videos, to showcase our luxury products. Customer Service: Provide exceptional customer service by responding to online and offline inquiries, resolving issues, and promoting products.
• Store Operations: Assist with store tasks, such as maintaining a clean and organized store environment, visual merchandising, and supporting sales events.
• Inventory Management: Assist with store inventory management, including: Conducting quantity checks to ensure accuracy. Assisting with inventory reporting and reconciliation. Maintaining organized inventory storage and ensuring all items are properly labelled. Assist with packing and preparing orders for shipment, ensuring timely delivery and high-quality packaging.
• Live Streaming: Assist with live streaming events on social media platforms, ensuring smooth execution and high-quality content.
• Administrative Support: Perform administrative tasks, such as data entry, reporting, and maintaining records.

Requirements

• At least 1 years of experience in social media management, content creation, or retail operations.
• Fluency in English and Mandarin (Mandarin speaking customer)
• Computer Skills: Proficient in Microsoft Office, Google Suite, and social media management tools.
• Soft Skills: Strong communication, teamwork, and problem-solving skills.
• Experience with retail management software and POS systems.

* Develop and maintain strong in-store product knowledge

* Assist walk-in customers in purchasing products

* Promote products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 3 yrs sales experience

* Required to work any shift

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Director Assistant and Administrative Support

1. Administrative Support: Manage schedules, appointments, and travel arrangements for the management team.
2. Communication: Handle correspondence, emails, and phone calls on behalf of the management.
3. Confidentiality: Maintain strict confidentiality of all sensitive matters related to business operations.
4. Task Management: Assist in personal and professional tasks, including event planning, project coordination, and handling ad-hoc requests.
5. Product Knowledge: Stay informed and updated on the latest bicycle models, accessories, and trends to provide valuable insights and recommendations.

If you are interested to join us, you are welcome to submit your resume via WhatsApp at +65 8182 7692. Thank you! =)

Role:

• Diagnose and troubleshoot problems with marine engines, auxiliary engines, steering systems, and other related components.
• Carry out repairs on inboard and outboard engines, including work on fuel, cooling, and exhaust systems.
• Perform routine maintenance to ensure all shipboard systems are functioning properly.
• Maintain cleanliness of the ship and engine room while onboard.
• Provide detailed reports on work performed and communicate the nature of repairs and services to customers.

Safety and Compliance:

• Follow all safety protocols and regulations to maintain a safe working environment.
• Ensure compliance with environmental regulations related to marine services and repairs.

Documentation and Reporting:

• Keep accurate records of all services performed, including time spent, parts used, and labor involved.
• Use service management software to log and track repairs and maintenance tasks.

Team Collaboration:

• Collaborate with other technicians and service team members to ensure efficient workflow and high levels of customer satisfaction.
• Assist in training and mentoring junior technicians as required.
• Perform any other duties as assigned.

Requirements:

• Diploma or equivalent; technical certification or associate degree in marine mechanics or a related field is preferred.
• Minimum of 2 years’ experience in marine service and repair.
• Strong mechanical skills and ability to solve problems.
• Proficient in using diagnostic tools and marine service equipment.
• Knowledge of marine engines, auxiliary engines, and cargo pumps.
• Ability to read and understand technical manuals and schematics.
• Capable of lifting heavy objects, working in various weather conditions, and performing physically demanding tasks.

Job Responsibilities - Maintenance

• Perform maintenance and repair work
• Requires to perform standby duties in the nights/ weekends/ public holiday about 4-6 times a month. Will be paid standby allowance.

Job Responsibilities - Field Technical & Special Repair Dept

• Responsible to perform daily repair works
• To carry out all necessary repair works as well as other duties as and when required
• Maintain good rapport and relationship with the team and clients
• Any repair works which require overtime to complete, must seek consent from the engineer

Job Requirements

• Candidates should possess NITEC/ Higher NITEC in Vertical Transportation / Mechanical / Electrical / Mechatronic, or other relevant technical qualifications.
• Preferably possess own transport.
• Only Singaporean need to apply.

Job Responsibilities:

• Provide general admin support to Central Kitchen daily operation

• Coordinate work with Outlets and Central Kitchen

• Use WMS system to perform picking , receiving , and stock take

• Keying daily invoice

• Maintain proper filing

• Stock-take

Job Requirements:

• Positive working attitude

• PC literate

• Independent and able to work in a team

• Other ad-hoc duties as assigned

Job Title: Accounts Assistant

Location: Macpherson/Tai Seng

Job Type: Full-Time

Reports To: Deputy CFO

Job Summary: The Accounts Assistant will be responsible for managing the day-to-day operations of accounts receivable and accounts payable, third-party billing, intercompany billing, and monthly reconciliation of accounts payable. This role requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively with other departments.

Key Responsibilities:

1. Accounts Receivable (AR): Process and manage incoming payments.
   Prepare and send invoices to clients.
   Follow up on outstanding invoices and ensure timely collection of payments.
   Maintain accurate records of all AR transactions.
   
2. Accounts Payable (AP): Process and verify invoices from suppliers.
   Prepare and execute payments to vendors.
   Reconcile AP accounts on a monthly basis.
   Maintain accurate records of all AP transactions.
   
3. Third-Party Billing: Manage billing processes for third-party clients.
   Ensure accuracy and completeness of billing information.
   Resolve any billing discrepancies in a timely manner.
   
4. Intercompany Billing: Handle billing transactions between different entities within the organization.
   Ensure proper documentation and accuracy of intercompany transactions.
   Reconcile intercompany accounts regularly.
   
5. AP Monthly Reconciliation:Perform monthly reconciliation of accounts payable.
   Identify and resolve any discrepancies or issues.
   Prepare reports on reconciliation status and findings.
   

Qualifications:

• Diploma or degree in Accounting, Finance, or a related field.
• Proven experience in accounts receivable, accounts payable, and billing.
• Proficiency in accounting software and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• High level of accuracy and attention to detail.

Preferred Skills:

• Experience with intercompany billing and reconciliation.
• Knowledge of industry-specific billing practices.

-Order supplies to stock inventory appropriately

-Verify and endorse all incoming products & raw materials

-Help in the preparation and design of all food and drinks menus.

-Produce high quality plated both design and taste-wise

-Assist in preparation, washing, peeling, chopping, cutting all food ingredients.

-Cleaning the food preparation equipment and other kitchen tools, housekeeping.

-Ensuring the food preparation areas are clean and hygienic.

-Comply with and enforce sanitation regulations and safety standards

-Resourcefully solve any issues that arise and seize control of any problematic situation

-Monitor portion control to meet requests and minimize waste

-Maintain a positive and professional approach with customers

-Ready to work any shift.
-Willing to work on weekends and public holiday

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Position Objective

Working closely with the Director of Admissions & Marketing, the Senior Marketing Manager contributes to the development of the school’s marketing strategy to support the School’s enrolment growth agenda. In line with this marketing strategy, the Senior Marketing Manager will subsequently develop and project manage multi-channel tactical marketing campaigns, generating high quality admissions leads from multiple target segments.

Digital marketing and CRM aptitude is also a key aspect of this role, and the Senior Marketing Manager will be responsible for spearheading the digital strategy, analytics and digital/CRM accounts/requirements for the team, working in collaboration with key digital stakeholders and agencies locally and internationally. the Senior Marketing Manager must be fully versed with up-to-the-minute experience in digital channel marketing and possess the ability to analyze activity, results, trends and provide insight and reports to the broader team.

This is a role with a high level of accountability and the key measures of success will be the number of new inquiries generated, footfall at Open House Events and the efficiency of the marketing spend (ROI).

Collaborating with Admissions and Communications is key to the success of this role as the Senior Marketing Manager acts as the Stamford Brand custodian of the school’s voice for the external prospective community, to ensure that content is aligned, refreshed and accurate. Importance placed on spotting opportunities to merchandise and leverage School success, which is culturally in tune with the Brand’s vision and values.

Responsibilities

The job holder’s responsibility for promoting and safeguarding the welfare of children and young person’s for whom they are responsible, or with whom they come into contact will be to adhered to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, they must report any concerns to the School’s Designated Safeguarding Lead or to the Head or indeed to the Cognita Regional Safeguarding Manager so that a referral can be made accordingly to the relevant third party services.

Strategic Marketing

• With the school’s Director of Admissions & Marketing, develop a marketing strategy to support the school’s growth, identify new markets from which to recruit pupils including on-island and off-island focused initiatives to drive enrolment.
• Contribute to the school’s annual Marketing Plan and budget which is aligned to the school’s strategic and long term development goals.
• Develop a comprehensive multi-channel prospective customer marketing program which supports effective customer engagement, retention and parent advocacy.
• Regularly monitor competitor performance to support school development plan and marketing initiatives.
• Look for ways to strategically differentiate the Stamford Brand in a competitive category, which is relevant and engaging to the key target segments from Early Years to Secondary.

Digital & CRM Marketing

• Own the relationship with digital stakeholders and agencies both locally and globally. Be the ‘go to’ resource for all things digital which include the setting up and management of accounts.
• Work closely with the Director of Admissions & Marketing and agencies to drive the digital strategy integrated across all channels, keeping a keen eye on ROI and the understanding the customer journey, to maximize results.
• Refine and revise the digital marketing mix in line with key objectives and budgets.
• Always be on the lookout for new opportunities to disrupt the market, and gain competitive advantage.
• Champion the CRM marketing requirements in collaboration with Admissions to meet the sales and nurturing needs for a healthy enrolment pipeline.

Tactical Marketing and Communications

• Project manage with high efficiency, the marketing and promotional activity for the school (including events, digital marketing, advertising, PR, sponsorship etc.) which focuses on prospective parents.
• Identify and execute relevant community-based initiatives in which the School can play a relevant part, to support awareness / positive brand perception etc.
• Identify (school and non-school based) feeder relationships within the local community and establish close working partnerships to generate new leads.
• Work closely with the marketing executive to manage the marketing spend and ensure activities are planned and executed within agreed budgets.
• Work closely with the Events Manager to organize and promote admissions events (Open Days, Playgroups, etc) and align the required organization support in conjunction with the Educational Leadership Team and Admissions staff.
• Work closely with the school’s Communications Team to maintain the content for the School’s website (keep it up-to-date with recent news items). Identify and champion opportunities for enhancement.
• Develop communication channels including use of ‘Social Media’ to promote the School’s spirit and incite a sense of optimism and advocacy, which in turn drives recruitment and retention.
• Develop and manage production of all external marketing collateral including prospectus and direct marketing activities.
• Management of all PR based media relations relating to promotion of the school including proactive message placement through drafting of press releases and establishing positive relationships with representatives from local media channels to enhance the reputation of the school.
• Work with the Marketing Director to develop high level copy and content for website and advertorials.

Position Requirements

• This role is a key collaborator with the Director of Admissions & Marketing, who is a motivated self-starter, with a level of maturity to be driving tactical campaigns independently.
• This role requires an experienced consumer marketing professional with a developed knowledge of the full marketing mix and multi-channel deployment. Special attention must be given to the digital landscape and ability to deploy campaigns across all trending channels.
• Experience in designing and developing campaigns, optimising returns as well as leading and managing agency resources to generate outstanding work that achieves results.
• Impeccable time management skills, attention to detail, ability to self-manage and enthuse others.
• The Senior Marketing Manager will be a patient and thoughtful mentor to junior staff with a collaborate style, inspiring best practice.

Qualifications

• Degree level qualification in marketing, communications or related field.
• 5+ years of working experience in marketing either within agencies or client side.
• Sound knowledge of working with segmented customer base to implement customer focused strategies.
• Analytical skills, able to interpret multiple data sets to identify trends.
• Commercially astute with a very good understanding of financial metrics, able to set budgets, assess P&L performance, evaluate ROI.
• A sound knowledge of the full marketing mix including strategy development and planning, campaign development, measurement and tracking, optimization.
• A comprehensive, well developed and up-to-date knowledge of on-line / digital marketing including website management and on-line advertising.
• Excellent written and verbal communication skills with the ability to write high quality marketing copy.
• Good ICT skills (e.g. Word, Access, Excel, PowerPoint),
• Experience of using Content Management Systems and of social media, including SEO & SEM experience.
• Experience with CRM systems would be seen as an advantage.

Contacts

• Director of Admissions & Marketing
• School Principals and Senior Educational Leadership Teams
• Communications, Events and Admissions Teams
• School Operations
• External agencies

Working Conditions

• Duties performed within a school environment.
• Will be required to work independently and as part of a collaborative team effort.
• Extended working hours to complete some projects may be required.
• Occasional evening and weekend work

Terms of Employment

• Working Hours: 8:00 am – 5:00 pm, Monday to Friday
• Annual Leave: 21 working days
• Medical Benefits: Medical insurance provided where applicable
• Sick Leave/Hosp: 60 days hospitalization leave including 14 days sick leave
• Probation Period: 3 months from date of commencement
• Referee request: Required
• Background Check: Required

Stamford American International School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment background checks are mandatory and appointments are strictly subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, Stamford’s parent organization.

We are an equal opportunity employer and disallow discrimination of age, ethnic origin, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics or disability. We welcome applications from all qualified candidates.

Please note that only shortlisted candidates will be notified.