Supervisor Responsibilities

• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

• Organize workflow and ensure that employees understand their duties or delegated tasks

• Monitor employee productivity and provide constructive feedback and coaching

• Receive complaints and resolve problems

• Maintain timekeeping and personnel records

• Pass on information from upper management to employees and vice versa

• Prepare and submit performance reports

• Decide on reward and promotion based on performance

• Hire and train new employees

• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Requirements

• Proven experience as supervisor or relevant role

• Familiarity with company policies and legal guidelines of the field

• Ability to learn a variety of job descriptions

• Excellent communication and interpersonal skills

• Outstanding organizational and leadership skills

• Good knowledge of MS Office

We are seeking a highly motivated and experienced Project Lead to spearhead the development of cutting-edge hardware cybersecurity solutions that leverage the power of Artificial Intelligence. As the Project Lead, you will be responsible for leading a cross-functional team of engineers and researchers to design, develop, and deploy innovative solutions that protect critical infrastructure and sensitive data.

Responsibilities:

• Strategic Leadership: Define and execute the overall vision and strategy for the hardware cybersecurity AI project.
• Team Management: Build, lead, and inspire a high-performing team of engineers, researchers, and cybersecurity experts.
• Technical Expertise: Possess a deep understanding of hardware security principles, AI algorithms, and machine learning techniques.
• Solution Design: Architect and design innovative hardware cybersecurity solutions that integrate AI capabilities to detect, prevent, and respond to threats.
• Project Management: Oversee the entire project lifecycle, including planning, execution, and delivery, ensuring adherence to timelines, budgets, and quality standards.
• Collaboration: Foster strong collaboration with cross-functional teams, including hardware engineers, software engineers, cybersecurity experts, and AI researchers.
• Innovation: Drive innovation by exploring emerging technologies and trends in hardware security and AI.
• Risk Management: Identify and mitigate potential risks and vulnerabilities associated with hardware cybersecurity solutions.

Customer Focus: Understand customer needs and requirements, and deliver solutions that meet their specific needs

• Advanced degree in Computer Science, Electrical Engineering, or a related field.
• Proven experience in leading complex projects.
• Strong understanding of hardware security principles, including secure boot, hardware root of trust, and side-channel attacks.
• Expertise in AI and machine learning algorithms.
• Proficiency in programming languages such as C/C++, Python, and Verilog/VHDL.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.

Preferred Qualifications:

• Experience with hardware security certifications and standards (e.g., Common Criteria, FIPS 140-2).
• Knowledge of cloud security and network security principles.
• Experience with AI hardware accelerators and specialized hardware for machine learning.

If you are passionate about cybersecurity and AI, and have the skills and drive to lead a team in developing cutting-edge solutions, we encourage you to apply.

Performance Bonus: Our company recognizes and rewards high performance with competitive bonuses tied to your results.

Restricted Stock Units (RSUs): We issue RSUs to contributors, offering you a stake in the company's success and aligning your interests with our long-term growth.

Career Advancement Opportunities: We provide clear career progression pathways and support your development to help you reach your full potential.

Collaborative Work Environment: Join a team that values innovation, collaboration, and continuous improvement.

We provide centre and home based Applied Behavioral Analysis/Positive Behavior Support therapy for children (2 to 12-years of age) with developmental delay such as ASD. We are seeking part-time therapists to work on hourly basis.

Your Job Scope

• Conduct invidual sessions in the centre or home according to plans provided.

• Development of materials needed for intervention programs.

• Participation in team/case review meetings

Requirements

Studying or completed qualifications in Psychology, Education or closely related disciplines.

Prior working experience (children with ASD) would be an advantage

Training and supervision will be provided.

Interested participants please write in

We are looking for aspiring individuals who are willing to strive and grow with the company.

Duties:

Take care of a minimart independently, including:

• Cashiering (POS System)
• Performing stock take, stock replenishment, expiry date checking deligently
• Goods receiving
• General housekeeping and maintaining shop’s cleanliness
• Comfortable with handling grocery items including alcohol and tobacco

Requirements:

• Only Singaporean/PR
• Minimum 21 yrs old (sales of tobacco)
• Commit to work on PH, Saturday & Sunday
• Able to work alone
• Able to work shift (10am - 6pm or 6pm - 10:30pm) when selected
• Good customer service
• Honest, punctual and responsible
• Available immediately

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

We're seeking a creative and driven individual to join our part-time team as a Content Creator/Business Development associate. This role involves creating engaging content for our e-commerce business, Pocket Space, and exploring new business opportunities.

Those looking for credit bearing internship can consider too.

Responsibilities:

Content Creation:

• Develop creative content ideas, including product descriptions, blog posts, and social media content
• Create visually appealing product images and videos using Adobe Suite
• Assist in managing our social media channels, including scheduling posts and engaging with followers

Business Development:

• Analyze market trends and customer insights to identify new business opportunities

Requirement:

• Diploma in Digital Media, Graphic Design, Communications, or a related field (or equivalent work experience), or undergoing related undergraduate studies are welcome to apply
• Creative storytelling and visual communication skills, with an eye for detail and aesthetics
• Knowledge of graphic design will be a plus
• Proficient in social media platforms (Instagram, TikTok, YouTube, etc.)
• Strong understanding of Google Workspace (Docs, Sheets, Slides)
• Experience with Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro)
• Excellent written and verbal communication skills
• A creative mindset and a passion for lifestyle products
• Ability to work independently and as part of a team

If you're a creative and motivated individual with a passion for lifestyle products and business development, we encourage you to apply.

You will be required to:

• Perform pre-flight operations and post-flight operations on all training devices and complete the necessary documentation.
• Perform all preventive maintenance works and corrective maintenance works on all training devices as assigned.
• Respond to customers' training needs in a courteous and timely manner to ensure that the required reliability and availability of all training devices are met consistently.
• Adhere to AST’s quality standards.
• Assist in diagnosis on all training devices to isolate mechanical or electrical faults and repair faulty components where possible.
• Assist in the modification and upgrading of simulators training devices and related system components, devices, hardware, and software.
• Assist in running Qualification Test Guides.
• Perform logistical/administrative duties as demanded, including updating of technical documentation or logistical information.
• Perform housekeeping functions to maintain the simulator, training devices and related components.
• Make spare parts requests, shipping and receiving of parts and components.
• Assist and participate in national aviation authorities’ evaluations.
• Perform task to support our team as required.

You would ideally possess:

• Diploma or University bachelor’s degree in an engineering field (Aviation, Electronics, Automation, Mechanical etc).
• 1 to 2 years of relevant experience.
• Ability to work in a dynamic environment on a 12 Hour rotating shift (Day/Night) roster.
• Ability to read technical drawings and schematics of electronics, electrical and mechanical systems.
• Analytical thinking, with a high level of responsibility and ownership.
• Ability to work independently as well as in a team and have a result-oriented mindset.
• Experience in using and repairing PLC, electronics and computer equipment is advantageous.
• Experience in working with simulators or a similar field is advantageous.
• Ability to commence work immediately or within short notice is preferred.
• Entry Level is welcomed.
• Able to work 12 hours shift.

Monday to Friday office hour

Working location: Chai Chee (Bedok)

Have AWS & bonus

Salary: $2000-$2200

No experience/Fresh welcome

Job Description

• Data entry
• Liaise with customer, production planner, freight forwarder for delivery logistic arrangement.
• Monitor customer demand, stock level and arrange delivery as per schedule.
• Prepare delivery documents (picking list, D/O , invoice etc).

Requirements

• Proficient in using Excel & Words
• Can start work immediately

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

The Bio-inspired Robotics and Design Laboratory at SUTD (https://brd.sutd.edu.sg) is seeking to hire a Research Assistant and a Senior Research Assistant to support projects in soft grasping.

The Roles:

The Research Assistant and Senior Research Assistant will contribute to both fundamental and applied research in dexterous manipulation and grasping. They will be involved in developing advanced control systems for novel soft and hybrid mechanisms, aimed at next-generation applications in diverse environments, from harsh to delicate.

We are looking for innovative and passionate researchers eager to work within a multi-disciplinary team.

Responsibilities:

• Integrate sensors.
• Develop high-level robot control systems.
• Implement advanced low-level control and soft sensor feedback mechanisms.
• Support the design and prototyping of mechanisms for various grasping applications.
• Design and conduct manipulation and grasping experiments in both laboratory and real-world settings.
• Assist with publications and grant writing.

Key Requirements:

• Bachelor's or Master's degree in Electronics Engineering, Computer Science, Mechanical Engineering, Robotics, or related fields.
• Experience with ROS (Robot Operating System).
• Proficiency in SolidWorks.
• Experience in sensor integration and embedded system design.
• Familiarity with soft robotics and additive manufacturing processes is a plus, but not required.
• Familiarity with the use of LLMs for intuitive robot control is a plus, but not a required.

Join us in advancing the field of soft robotics and contributing to innovative solutions for complex grasping challenges!

Authentication Platforms Integration - Analytics and Operational Assurance team is responsible for the integration of the Authentication platforms infrastructure for the purposes of Observability, Analytics, and Monitoring. This role is part of a larger global team responsible for managing the integration of authentication platforms that are leveraged by all businesses across Citi.

Key Responsibilities

• Work with production support teams to identify all observability requirements for development, testing and production, including:Gather monitoring, analytics requirements, including both dashboard and report visualizations
  Develop a solution using existing tools for meeting these requirements
  Implementing these solutions, including documentation and knowledge transfer.
  
• Perform post-deployment testing of solutions in individual environments.
• Troubleshooting incidents and problems in a timely resolution as defined in SLAs.
• Capacity, Performance and Stability validations.

No scheduled on-call requirements, but some ad-hoc requirements to resolve critical issues during weekends and outside working hours expected.

Experience and Skills

Must-have Skills:
3+ years’ relevant industry experience in:

• Bachelor's Degree (Engineering, Mathematics, or IT related field) or equivalent work experience.
• Experience with critical production support, upgrades, and project lifecycle/ SDLC processes.
• Well versed with creating Python scripting and/or Shell scripting.
• Knowledgeable in Observability fundimentals and principles

Desired Skills:

• Well versed in AppDynamics or similar Observability Platform.
• Conversant in Linux-based environments (preferably RHEL) that includes being conversant in terminal commands and developing shell scripts.
• Familiarity with IT Service Management processes and tools such as a Service Now.
• Exposure to one or more of the following:Splunk queries/processing language
  Platforms such as Angular or Tomcat
  BI product such as Tableau
  Autosys scheduling and promotion.
  Github/Bitbucket for source code management

A multi-skilled, hardworking and efficient warehouse assistant with a proven track record of ensuring the smooth functioning and running of all warehouse concerning activities. Able to follow standard operating procedures and work in a methodical and tidy manner. Possessing a comprehensive understanding of material / stock management techniques and inventory control methods and procedures.

1. Pack and unpack goods
2. Unloading, unpacking, inspection and stocking of incoming goods into store
3. Housekeeping
4. Picking stocks for delivery to retail shops
5. Pack and unpack goods
6. Unloading containers
7. Prepare and pack for ecommerce
8. Ad hoc delivery duties and other warehouse related duties

Requirements:

1. Physically fit

2. Able to read English.

3.With or without forklift experience

4. Applicants must be able to work overtime (on weekends & PH)

Working Location:

4 Toh Tuck Link Venus Beauty Building

Benefits:

1. Training will be provided.

2. Overtime pay

3. Annual Bonus

4. Annual leave and medical leave

Working hours:

Monday to Fri 9am to 7pm

Saturday 830am to 2pm

• Handle the process of the employee lifecycle including recruitment, work pass applications, approvals, onboarding and offboarding, records keeping etc
• Functioning as the point of contact for HR operation matters, HR-related inquiries, and disciplinary cases
• Functioning as liaison between employees, management, and clients for manpower needs
• Functioning as liaison between HR and subcontractors/partners for HR/Payroll matters to negotiate and communicate on employment matters
• Update HR- Finance report on monthly staff changes for payroll processing
• Ensure timely closure of Leave Attendance for payroll processing
• Follow up with employees’ queries, grievances, concerns, issue resolution, emergency situations, etc.
• Generate payslips and respond to employees’ queries on payroll matters in a timely and professional manner
• Prepare employment contracts, letters, and other documentation
• Collaborate with HR Officer on staff salaries/claims/freelance/OT timesheets/Invoices and process
• Monitor, upkeep, and ensure security and accuracy of employees’ records and documents in HRIS and physical employee personnel files and ensure all the HR-related reports are updated
• Assist stationery & PPE Inventory/transmittal/preparation
• Ensure all administrative documents are recorded properly
• Supporting tender team in sieving of candidates to propose for projects and answering HR-related clarifications.
• Handle tender process and meetings

Requirements:

• Diploma/Degree in Human Resources, or related
• Min. 2 years of working experience in HR and Admin functions
• Proficient in Microsoft Office
• Team-oriented and able to work well with different stakeholders
• Able to multi-task and work under pressure in a fast-paced environment
• Able to communicate well and comfortable in dealing with conflicts
• Able to work independently with minimum supervision
• Possess a good working attitude and responsibility
• Coordinate meeting schedules
• Conversion, collating and submission of documents & resumes
• Assist in the process and validity of ISO Certification and all other related licenses
• Any other ad hoc duties assigned

In Your Role

• Responsible for systems administration, application disaster recovery, system security and performance monitoring
• Automate builds, testing and deployments pipelines in a Continuous Integration/Continuous Delivery (CI/CD) environment
• Maintain and improve hybrid (cloud and on-premises) auto scaling infrastructure through the implementation of Infrastructure-as-Code (IAC) and other methodologies
• Implement monitoring systems to maintain overall stability and efficiency of the systems
• Collaborate with teams to perform incident resolution and root cause analysis
• Develop scripts to drive automation and as well as improve the monitoring of services
• Investigate and develop skills in new technologies, collaborate across the company

Requirements:

• Diploma or Degree in Information Technology, Computer Science or equivalent
• Strong knowledge in Gitlabs, Jenkins, Kubernetes and Dockers development
• Two (2) or more years’ experience in CI/CD environment
• Experienced in technology infrastructure domains such as compute server platforms, storage server platforms, server components, cloud technologies and architectures
• Good knowledge on CentOS, RHEL
• Experienced in an CI/CD environment with a good understanding of change/version control process and methodologies
• Understanding of infrastructure-as-code (IAC) and cloud computing operations
• Familiar with using modern toolset (e.g Terraform, Ansible, Jenkins, Gitlab, JIRA, Confluence, JIRA, Kubernetes, Docker, Nginx, HAProxy, Redis, etc)
• Familiar with operating and configuration of log management tool (Graylog, Splunk)
• Familiar with operating and configuration of messaging queue tool (RabbitMQ)
• Possess clear understanding of the Development/SIT/UAT/Production environment requirements
• Hands-on cloud experience with AWS, Azure or GCP is a plus

Job Overview

An Arborist executes tree care management programmes for trees and palms. He/She conducts tree inspection and risk assessment and prescribes remedies for tree health problems. He/She assist in the preparation of tree assessment reports to management for decision-making. The Arborist enjoys the great outdoors, being in nature and is passionate about tree protection and conservation. He/She must be willing to work beyond official hours to respond to tree emergency situations.

Key Responsibilities:

• Assist in the preparation of a comprehensive Tree Assessment Report.
• Attend to urgent and emergency tree matters after working hours.
• Conduct tree inspection and prescribe remedies for tree health problems.
• Able to carry out secondary inspection and the knowledge of tools such as resistographer, PICUS and generating reports and the recommendations
• Implement tree pruning and maintenance programme with term contractors and supervisors.
• Liaise with internal and external stakeholders on arboriculture matters.
• Supervise staff to ensure correct tree pruning and cutting methods are being applied.

Qualifications:

• English speaking Certified Arborist
• ISA Certified arborist with 5 years of related field work
• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Others or equivalent.
• As and when necessary, to be able to work on weekends and Public holidays.

✔️Hair Removal Specialists - No Experience Needed
Salary $2400 for 5 Day work week
Salary $2900 for 6 Day work week
+ additional sales incentives

✔️Job Requirement
- Provide aesthetic consultation to customers
- Conduct treatment
- Collect payment and set next appointment

✔️Work Locations
Eastern Part of Singapore (Bedok / Upper Changi / Tampines)

✔️Working Hours
- Weekdays 11am to 10pm
- Weekends 11am to 8pm
- Choose from 5 or 6 day work week
- Public Holiday OFF on
1. New Years Day
2. CNY Day 1
3. CNY Day 2
4. Hari Raya Puasa
5. Deepavali
6. Christmas
Off-in-lieu for working on the other 5 Public Holidays

✔️Staff Benefits
- 5/6 day work week
- 7-12 days of annual leave
- No sales target; no hard-selling
- Attractive salary with monthly sales incentive
- Comfortable air-conditioned environment

✔️Interested parties please WhatsApp CHAN 86886800

Responsibilities:

· Identify new market opportunities and generate new sales leads

· Follow up on sales funnel and ensure successful completion of projects with prompt customer service and satisfaction

· Plan and develop sales plans to achieve sales objectives & monthly sales target

· Manage entire sales cycle from pre-sales discussion with customers, prepare quotations, negotiate orders, contract review to post-sales support

· Develop and conduct presentations explaining products and provide product knowledge to new and existing clientele

· Provide technical & sales support to key clientele like Architects, Lighting Consultants, Interior Designers, Landscape Designers and M&E Consultants

· Maintain and develop trusting long-term relationships with new and existing customers through understanding their business activity and needs

· Promote and represent the company professionally at trade exhibitions, events and product demonstrations

· Prepare reports and forecasts as and when requested by the management in a timely and accurate manner

Requirements:

· Minimum Diploma in any Electrical/ Electronic/ Mechanical/ Building Engineering

· Minimum 3 years of relevant working experience in building industry preferred

· Strong passion in sales and highly driven to achieve targets

· Enjoy working with a dynamic team and able to work confidently in a fast-paced environment

· Meticulous and ability to multi-task with good organisation skills

· Possess strong interpersonal, communication, presentation and negotiation skills

· Good problem-solving skills and ability to work as a team

· Good track record in project sales and large tender preparation

· Applicants without sales experience but with good working attitude and willing to learn will also be considered

** 5-day work week

** Shuttle Bus Service provided at Ang Mo Kio / Yio Chu Kang MRT

• Collaborate with engineers, architects etc. to determine the specifications of the project
• Negotiate contracts with external vendors to reach profitable agreements
• Obtain permits and licenses from appropriate authorities
• Determine needed resources (manpower, equipment and materials) with attention to budgetary limitations
• Plan all construction operations and schedule intermediate phases to ensure deadlines will be met
• Acquire equipment and material and monitor stocks to timely handle inadequacies
• To manage tender works including provide the directions on planning, construction technique, quality of tender submission documents, risk and issue management, tender price negotiation with suppliers and subcons for finalization.
• Assess tender documents, scope of works, checking the feasibility for qualification, financial criteria.
• Prepare presentations, risk matrix, information to top management to get approval for bidding.
• Responsible for the technical & commercial bids as per the tender requirements.

Responsibilities:

• Assist Project Manager in monitoring and managing the day-to-day operations of project.
• Liaise with consultants and/or sub-contractors on the project matters.
• Attend regular meetings with owner/client/contractors/sub-cons on the project related matters.
• Check drawings and raise technical queries to resolve the discrepancies in between drawings and as well as those arisen during the project execution.

Requirements:

• Candidate must possess at least Bachelor's Degree in Engineering - Civil/Construction/Structural or equivalent.
• At least 1 to 2 Year(s) of working experience in the building construction is required for this position.
• Preferably with main-con experience on residential projects.
• Preferably can communicate in both Chinese and English.
• Preferably Malaysian / Singaporean

Contact:

[email protected]

Job responsibilities:

· Perform listings and Order fulfilment experience with e-commerce platforms like Shopify, Lazada, Shopee and Q10.

· Work closely with Warehouse Operations to ensure timely and accurate movements of inventory and simple stocktaking.

· Packing E-comm order for the dispatch.

· Any others ad hoc tasks assigned by your immediate superior.

Requirements:

· GCE 'O' level, Diploma or equivalent

· At least 1 year experience in customer service

· Knowledge of pivot tables and VLOOKUP in Microsoft excel.

· Good communication skills, good attitude and service oriented

· Able to work under pressure and with minimum supervision.

We are seeking a motivated and detail-oriented Specialist in Lead Generation to join our team. This role is critical in identifying and qualifying potential and leads to business growth. The ideal candidate will have strong communication skills, a proactive attitude, and a passion for generating high-quality leads that align with our target audience.

Job Description:

· Conduct market research to identify potential clients, industries, and key decision-makers.

· Utilize tools such as LinkedIn, CRM systems, and online databases to gather contact information

· Identify suitable tenders through government and private company tender portals

· Assess and quality leads based on predefined criteria to ensure alignment with the company’s target market.

· Use outbound techniques like cold emails, calls, and social media outreach to engage prospects.

· Maintain accurate and up-to-date records of leads, interactions, and outcomes in the CRM system.

· Analyze data to track trends, success rates, and areas for improvement.

· Work closely with the sales and marketing teams to understand campaign objectives and provide feedback on lead quality

· Support sales team efforts by transferring qualified leads promptly and effectively.

· Assist in executing lead-generation campaigns through various channels such as email, social media, and digital marketing

· Monitor campaign performance and optimize approaches for better results.

· Prepare regular reports on lead generation activities, including the number of leads generated, qualified, and converted.

· Provide insights and recommendations to improve lead generation strategies.

· Utilize industry knowledge to provide consultative sales guidance and build credibility with clients.

· Monitor and analyze sales performance against targets and KPIs.

· Prepare regular sales reports and present findings to senior management.

· Implement corrective actions and improvements based on performance analysis.

Qualifications:

· Diploma or Bachelor’s degree in Marketing, Business Administration, or a related field (preferred but not mandatory).

· Proven experience in lead generation, sales, or marketing (minimum 1-3 years).

· Proficiency in CRM systems (e.g., Salesforce, HubSpot).

· Familiarity with lead-generation tools like LinkedIn Sales Navigator, ZoomInfo, or Apollo.

· Basic knowledge of email marketing tools and analytics platforms.

· Excellent communication and interpersonal skills.

· Strong organizational and time-management abilities.

· Analytical mindset with a focus on data-driven decision-making.

· Self-motivated and goal oriented

Job Description

The Network Services Support (NSS) team under CTI (Citi Technology Infrastructure), provides 24x7x365 network support in a dual hemisphere, 12hours shift rotation, follow the sun model with one command center in Irving, Texas and the other in Singapore. Each center provides real-time backup for the other enabling efficient transfer of operations.

The NSS supports over 45,000 Network devices including 15,000 data circuits across 103 countries covering North America, Latin America, EMEA, Asia Pacific regions. The NSS is the single point of contact for all network related issues and provides end to end support for the Global Citi network.

As a team member of Network Services Support, your responsibilities includes:

• Providing Technical Support for the firm’s global network with a focus on both network infrastructure projects and infrastructure break fixes.
• To represent Network Services Support (NSS) professionally on conference calls with cross functional partners throughout the technology organization while conducting in depth technical investigations of ongoing incidents involving network connectivity and performance issues.
• Ensuring infrastructure changes, authorization requests, communications to stakeholders for post change testing, arrangement of hardware replacements are completed complying with established process and execute due diligence in planning to prevent causing disruption of services, in compliance with defined IT processes and procedures.
• Display competency and professionalism on conference calls for major incidents which may or may not be due to a failure in NSS managed technology infrastructure. Ability to drive major incident calls as the lead network representative with assertiveness, logical troubleshooting along with clear and concise communication towards both external and internal stakeholders.
• Performs post mortem Root Cause Analysis for complex, high visibility issues or major incidents within tight timeline and the ability to drive vendors assertively to produce justifiable root causes in a professional manner.
• Maintain focus and poise during the support cycle and work through all challenges with a results-oriented attitude and relentless focus on enhanced customer service through rapid incident resolution.
• Collaborate and communicate accurately with people at different technical knowledge level ranging from Subject Matter Experts, Services Managers to Vendor Support Teams, etc, with the goal of aligning all parties towards achieving incident resolution as quickly as possible.
• Good understanding of Software defined networking (SDN) technologies concepts and the evolution and deployment approaches of SDN technology across traditional IP networks.
• Perform pre-defined configuration assurance/standard checks to satisfy Risk & Control and Safety & Soundness initiatives as part of proactive configuration management of all NSS managed technology infrastructure.
• Refine and improve existing processes to accomplish the desired results with better efficiencies and effectiveness.
• Maintain written operational procedures for the organization including document reviews at predefined intervals, ad-hoc procedure updates in response to operational events, and consistently high quality document management.


Skills and Experience Required

• 7+ years of experience in providing network operations supporting a network with 1000+ nodes.
• NOC (Network Operations Center) experience or large financial institution network operation/implementation experience is highly preferred.
• Expert level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, VPN, etc)
• Experience in supporting Load Balancers, DNS, DHCP.
• Strong knowledge of network protocol analysis using industry standard toolsets such as Wireshark capable of performing in-depth packet capture analysis.
• Expert working knowledge following routing protocols: BGP, OSPF, RIP, Multicast
• Strong working knowledge of IPSLA probes, EEM Applets, application specific network performance analysis, and TCP/IP optimization mechanisms for maximizing application performance across enterprise networks
• Strong working knowledge of common security threats facing enterprise networks including DDOS (Distributed Denial of Service) and various defensive mechanisms and threat mitigation strategies.
• Industry certifications includes; CCNP, CCIE, JNCIS, JNCIP, etc
• Strong knowledge in SDWAN technology.
• Intermediate to Expert software or programming knowledge in Python, JSON, Certified Scrum Master, NSO and in Terraform, AWS (Solutions Architect), Kubernetes, is a plus.

General Attributes, Characteristics, and Capabilities

• Highly assertive communications skills, commanding personality while maintaining professionalism. Ability to engage a large audience and lead the discussion with clear, concise, and highly assertive communication.
• Capable of understanding customers’ requirements and setting the correct expectation to stakeholders to prevent re-work or incorrect project delivery.
• Effective prioritization skills and high energy. Ability to work in a fast-paced network operations environment. Ability to work under pressure with conflicting priorities and a fluctuating and potentially voluminous operational and project based workload.
• Ability to articulate technical information to large audience with various levels of technical knowledge base, including a business management audience that may lack a deep technical understanding of internetworking technology solutions. Ability to drive communication between business leaders and IT. Must exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence.
• High sense of urgency and commitment to exceed customer expectations. Strong personal work ethic, inspires excellence and enthusiasm amongst peer group
• Resilient and highly responsive in overcoming adversity, ability to work through a multitude of challenges/obstacle in order to achieve the desired end result
• Process oriented; self-disciplined and settles well into established systems and structures. Focuses on the journey as well as the destination.
• Ability and flexibility to operate within tightly controlled operational procedures. Proficiency in managing customer satisfaction requirements within the confines or operational procedures to achieve a suitable outcome for all stakeholders.
• Demonstrated technical competencies and history of increased responsibilities during previous three years. Strong dedication towards continual growth and self-improvement including year-over-year progression in industry certifications and overall technical proficiencies and knowledge base.
• Strong analytical, organizational, written and interpersonal skills

The Emerging Threat Analyst role is an intermediate level position responsible for driving efforts to detect, monitor, and prevent emerging cyber threats with the potential to lead to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.

As an Emerging Threat Analyst, your role is to monitor, identify, and analyze new and evolving threats to Citi's information systems, networks, and data. You'll stay at the forefront of emerging technologies, vulnerabilities, threat actors, and attack vectors leveraging this knowledge to anticipate and mitigate future potential risks. Collaborating with cross-function teams, you'll develop proactive strategies and countermeasures to protect against these emerging cyber threats (or near-term threats), ensuring resilient and strong controls and/or mitigations. You will help create actionable dashboards to identify these threats. You'll author expert reports and provide recommendations for enhancing defensive capabilities. This role also requires the ability to assess and analyze large data sets to identify potential threats and trends. Strong analytical skills, a deep understanding of cyber principles, big data experience, creativity, and a proactive mindset are essential for success in this dynamic and critical role.

Responsibilities:

• Develop corrective action language for Information Security (IS) gaps and ensure risk closure meets Citi requirements or industry best practices.
• Facilitate the implementation of approved IS tools and identify/recommend new or improved security solutions or emerging technologies.
• Mitigate risk by analyzing the root cause of issues, impacts to business, and required corrective actions and develop security solutions.
• Ensure IS compliance and seek opportunities to enhance the efficiency of IS policies and procedures.
• Identify significant IS threats and vulnerabilities, and define appropriate controls for discovered threats, documenting the business response.
• Analyze large data sets.
• Disseminate changes to IS regulations and standards to Business and Program owners.
• Provide Information Security advice and counsel as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Serve as a conduit between technology and business teams and provide support on a wide range of threat intelligence projects, including the ability to identify, collect, and analyze multiple data sources
• Support incident response function in Singapore.

Qualifications:

• 5-10 years of relevant experience.
• Additional technical certifications are preferred.
• Demonstrated ability to research and apply current information regarding the IS field.
• Consistently demonstrates clear and concise written and verbal communication.
• Proven influencing and relationship management skills.
• Proven analytical skills.
• Intelligence and investigations experience with detailed knowledge in data analytics, cyber security protocols, cyber threat intelligence, and cyber-fraud investigations.
• Experience supporting client matters while meeting tight deadlines and customer requirements.
• Experience in one or more cybersecurity functions such as Cyber Threat Intelligence, Threat Hunting, System Administration, Intrusion Detection / Prevention, Monitoring, Incident Response, or Digital Forensics.
• Familiarity with the NIST Cybersecurity Framework, Center for Internet Security Critical Security Controls.

Education:

• Bachelor's degree in IT, Computer Science, Intelligence, or equivalent experience.
• Master’s degree preferred.

Key Accountabilities

Location: Changi Business Park

• Organizes, coordinates and monitors customer order processing and products distribution (including, adherence to adequate standard operating procedures).
• A team player being able to rotate across various roles within function in absence of rest of team
• End to end order processing in the ERP system received via, electronic mail, phone or through other contact with the customer.
• Required to create and/or share report on daily basis
• Supervises quality of cooperation between CS and field force regarding administration of customers’ orders. Closely cooperates with the Logistics function to meet deliveries.
• Collects performance key performance indicators and reports on these including delivery performance and signals on trends.
• Evaluates and makes proposals for improvements on process efficiency, improvement on work processes, materials options etc. and implements in cooperation with the Manager.
• Acts as first escalation-level contact with customer for answers to customer questions and in attempting to resolve customer complaints.
• Ensures adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
• Determines and supervises process of registering / filing / archiving of customer service-related documentation.
• Co-ordinate with other functions to close customer queries.

Experience

• Diploma with min. 5 years experience in customer service role.
• Process driven to deliver incremental business efficiencies
• IT skills in MS Office and SAP, Advanced Excel knowledge required, Numerate, analytical and results oriented.
• Excellent communication skills at all levels, internally & externally. Customer service orientation, ability to lead a team, Advanced troubleshooting and multi-tasking skills, excellent organizational and time-management skills. Self-driven.
• Able to work 5 days a week (office-based)

About The Role

- Provide an integrated continuum of services for clients experiencing Family Violence which includes:

- Casework management and counselling service for clients with medium to high risk Family Violence

concerns

- Intake and risk assessment of cases

- Planning, implementing and evaluating programmes to meet clients’ needs

- Group work ( support and psychoeducation groups )

- Community outreach and community development in combating Family Violence

- Networking and Capacity building initiatives to enhance stakeholder capability in addressing Family

Violence

- Research to build domain-specifi c knowledge in the local context

- Provide supervision to a team of staff

Candidate Requirements

- Degree in Social Work or Counselling

- 6 years of relevant working experience (prior experience in Family Violence Work preferred)

- Experience in supervision

- Strong command of English language and writing skills

- Strong interpersonal skills

- Good team player

Core Competencies:

Ability in attending to and engaging with people, assessment of needs, establishment of intervention plans, working with and linking with various community partners, planning and evaluation of programmes, management and supervision of staff

Preferred achievements / characteristics:

- Diligence, integrity and resilience

- Passion for social work and social justice

Only short-listed candidates will be contacted for an interview.

- Provide an integrated continuum of services for clients experiencing Family Violence which includes:
- Casework management and counselling service for clients with medium to high risk Family Violence concerns
- Intake and risk assessment of cases
- Planning, implementing and evaluating programmes to meet clients’ needs
- Group work ( support and psychoeducation groups )
- Community outreach and community development in combating Family Violence
- Networking and Capacity building initiatives to enhance stakeholder capability in addressing Family Violence
- Research to build domain-specific knowledge in the local context

Candidate Requirements

- Degree in Social Work or Counselling
- 0 to 4 years relevant working experience (prior experience in Family Violence Work preferred)
- Good command of English language
- Good interpersonal skills and communication skills
- Good team player

Core Competencies:

Ability in attending to and engaging with people, assessment of risk and needs, establishment of intervention plans, working with and linking with various community partners, planning and evaluation of programmes

Preferred achievements / characteristics:

-Diligence, integrity and resilience
-Passion for social work and social justice

Only short-listed candidates will be contacted for an interview.