Job Title: Client Care Specialist

Industry: Fashion E-Commerce
Employment Type: Permanent

Role Overview

We are seeking a dedicated Client Care Specialist to manage customer inquiries and concerns for our direct-to-consumer (DTC) fashion e-commerce business. The role involves handling inquiries, processing orders and modifications, and escalating issues as needed through various communication channels. Success in this role requires a customer-centric attitude, problem-solving skills, and proficiency in using computer systems.

Key Responsibilities

• Serve as the primary point of contact for customer queries, ensuring prompt and effective resolution while maintaining high service standards.
• Build and maintain strong customer relationships by delivering exceptional service at every interaction.
• Develop a comprehensive understanding of the company’s products and services to address inquiries effectively.
• Maintain a professional, empathetic, and positive attitude in all customer interactions.
• Handle order processing, modifications, applications, and requests with accuracy and efficiency.
• Record and track customer interactions, transactions, and feedback to ensure seamless issue resolution and process improvement.
• Collaborate with internal teams to resolve complex issues and provide feedback for service enhancements.
• Assist in training and mentoring junior team members as needed.
• Support various operational tasks, including data entry, inventory analysis, and customer correspondence.

Qualifications

• Bachelor’s degree or equivalent with at least 3 years of experience in customer service, ideally in the fashion or luxury retail sector.
• Proven ability to address customer needs proactively and resolve issues effectively.
• Strong interpersonal and communication skills, with the ability to engage and build relationships with customers and internal teams.
• Demonstrated maturity, logical thinking, and decision-making capabilities.
• Proficiency in computer systems and familiarity with e-commerce platforms is a plus.

This role offers the opportunity to be part of a dynamic and customer-focused team in a fast-paced fashion e-commerce environment.

(EA:20C0196)

R22108971

DESCRIPTION OF JOB TASK AND RESPONSIBILITIES:.

• Have valid Class 3 Driver license
• Adhere to Safety Policies & Procedures
• Adhere to Base and Traffic Safety
• Escorting of visitors/contractors in/out of the base
• Supporting clearance process for entry/exit
• Driving of vehicles
• Support other duties assigned by Air Terminal Manager or Supervisor

EXPERIENCE: Minimum 2 years driving experience with clean record

Work location - Paya Lebar Air base

Roles & Responsibilities

1) ENCODING TIMESHEET FOR PAYROLL

2) DOCUMENTATION AND FILLING

3) ANSWERING PHONE CALL

4) SUPPORT FOR OTHER HR/ADMIN MATTER

5) EMPLOYMENT CONTRACT PREPARATION

6) COORDINATION

7) APPLICATION OF COURSES

Tanglin Mission

Tanglin Trust School Singapore has a long tradition of providing British-based learning with an international perspective. At Tanglin we strive to make every individual feel valued, happy and successful. Responsibility, enthusiasm and participation are actively encouraged and integrity is prized. Working together in a safe, caring yet stimulating environment, we set high expectations whilst offering strong support, resulting in a community of lifelong learners who can contribute with confidence to our world.

Our Vision

We aspire to be the best school in the world with a dynamic learning community which nurtures and inspires every individual to be the best they can be. Our core values of Respect, Responsibility and Purpose are at the heart of everything we do across the school.

The Role

The appointee is engaged to manage the Science Curriculum in the Junior School.

The role reports to the Head of Junior School through the Deputy Head Academic (Junior School).

Key Responsibilities

Curriculum planning and assessment:

• Use data from formative and summative assessments to look at standards achieved within the subject and identify areas for further development.
• Monitor standards of the science curriculum through regular work/planning scrutiny and learning walks.
• Liaise with the Heads of Science (Infant and Senior Schools) to ensure that there is a standardised approach to the management of the science curriculum across the school and ensuring that continuity and progression are maintained.
• Develop, in conjunction with year teams and the Deputy Head Academic, forms of assessment and record keeping.
• Ensure targets are identified and met on the Junior Subject Action Plan and the school’s School Improvement Plan (SIP).
• Produce, evaluate, develop and update summary information documents for parents.
• Ensure that health and safety requirements are taken heed of in the planning and delivery of the subject.
• Oversee the implementation of STEAM within the curriculum.
• Fulfill CCA commitment.

Management of teaching staff:

• Support year group teams to plan for the subject effectively, providing guidance and support to teaching staff as and when required, which may include organising and arranging a programme of staff inset.
• Lead Vertical Curriculum Team meetings and publishing the minutes.
• Line manage additional staff to ensure the successful running of the Science Laboratory and resources, including leading their performance review regularly through Clear Review conversations

Management of resources:

• Resource the subject within an allocated budget by ordering materials and stock and checking, controlling, distributing materials and stock on arrival, and as required, and ensuring such equipment is maintained.

Development:

• Keep abreast of current developments in science education and adapting curriculum content and methods of teaching as appropriate.
• Liaise with other Heads of Curriculum and Heads of Year to develop cross-curricular links.
• Plan, produce, evaluate, develop and update curriculum policy documents and schemes of work, and guiding and monitoring their implementation within the subject across the Junior School.
• Organise and arrange occasional initiatives (which may include presentations to parents) whenever the subject is part of a school curriculum focus.
• Contribute to school publications when requested.
• Maintain your own on-going professional development in accordance with the requirements of the school and maintain an accurate and up to date record of that professional development.
• Be responsible for reporting any concerns about a child to the Designated Safeguarding Lead.
• Embrace the school’s commitment to creating a diverse and inclusive environment.

Tanglin Trust School believes that each employee makes a valuable and significant contribution to our success and that contributions should not be limited to the assigned responsibilities below. This job description is designed to outline primary responsibilities but not limit the employee, nor Tanglin Trust School, to only the duties identified. It is the expectation of the School that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to provide an Enhanced DBS disclosure certificate, or equivalent.

In your application, please provide the names and email addresses of three people from whom confidential references may be obtained. Please indicate their professional relationship to you; one referee should be your present Head of School.

Job Highlights

• Take photos for varies of cosmetics and update to shopee etc...
• Prepare and print the documents such as quotation,invoices etc...
• Carry out administrative duties such as filing, typing, copying, binding, scanning etc
• Supporting and answer external client's inquiries and requests.
• Book parcels.

Overview of the Merchandise Analyst role

We’re responsible for delivering a superior site experience for the customer by using data and customer insights to deliver easy, inspiring product discovery and helpful, intuitive, content-rich product pages.

You will have the opportunity to collaborate closely with cross-functional partners to deliver seamless, friction-free, inspiring shopping online. You will also ensure that the site is delivering a consistent marketing narrative with all channels.

Responsibilities

· Perform Seasonal Product Data Set Up, UAT + Maintenance

· Perform daily and weekly site maintenance activities including removing out of stock items, relaunching back in stock items, removing no go forward SKUs, maintaining rollover SKUs

· In charge of reports to manage PIP (Product Information Page) performance and verify
assortment against categories

· Review Product Merchandising/Ranking seasonally/when required

· Manage Related Product setup and Group-to-Category setup

· Creating/building out Categories, PIP Thumbnail set up/quarterly updates

· Support content pages/landing pages builds

· Basic HTML coding of content pages and seasonal Home page build

· Home Page set-up and flips

· In charge of the promo process including upload of promo files

· Manage third-party integrations for rich relevance & faceted navigation

· Resolve/fix PIP issues raised by merchants and stores

· Continual review of sites conducting PIP and site scrubs to ensure a seamless and accurate shopping experience

· Support ad-hoc projects as assigned

· Build and maintain relationships based on thorough planning, timely and professional communications, and intelligent problem-solving with internal partners, and cross-functional resources.

Criteria

· Min tertiary qualification and 2 years of e-commerce or related experience

· Ability to make timely decisions, anticipate problems, and provide creative solutions

· Strong affinity for the brands and products

· Proven analytical, business planning, and organizational skills

· Ability to deal with ambiguity and a changing environment

· Experience working in a global business and across multiple time zones

· Strong attention to detail

· Intermediate Excel skills (working knowledge with pivot tables and v-lookups)

We believe in People First.

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation,
creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI
initiatives prompt associate participation and engagement, aligning with our core vision to reflect the
communities where we do business and put people first.

Responsibilities:

• Explain services to the customers

• Apply pressure with the thumb and fingers to the client's feet

• Communicating with guests during massages to adjust massage techniques as required.

• Cleaning and sanitizing work areas.

• Keep service records

• Enquiring about guests' medical conditions and allergies before providing services.

• Uphold hygiene standards and follow health and safety regulations

Requirements:

• Proven experience working as a FOOT REFLEXOLOGIST.

• Effective communication skills.

• Exceptional customer service skills.

• Patience and respect.

• Must work on weekend and public holidays

CHEF DE PARTIE Job Description

We are looking for an experienced and qualified Senior Chef to organize the kitchen’s activities. You will be the first in command in the facilities and will create and inspect dishes before they arrive at the customers ensuring high quality and contentment.

• Check freshness of food and ingredients

• Supervise and coordinate activities of cooks and other food preparation workers

• Develop recipes and determine how to present the food

• Plan menus and ensure uniform serving sizes and quality of meals

• Inspect supplies, equipment, and work areas for cleanliness and functionality

• Control and direct the food preparation process and any other relative activities

• Construct menus with new or existing culinary creations ensuring the variety and quality of the servings

• Approve and “polish” dishes before they reach the customer

• Plan orders of equipment or ingredients according to identified shortages

Requirements

• Proven min 2 years to 5 years’ experience as a chef

• Exceptional proven ability of kitchen management

• Ability in dividing responsibilities and monitoring progress

• Outstanding communication and leadership skills

• Up-to-date with culinary trends and optimized kitchen processes

Social Media Assistant

We are seeking a talented and creative Social Media Assistant to join our team! If you are skilled in video production, editing, and content creation, and have a passion for growing brands on social media platforms, we want to hear from you.

Key Responsibilities:

• Create and edit short videos for various social media platforms.
• Develop engaging captions and copywriting for posts in both English and Chinese.
• Manage and maintain multiple social media accounts to enhance brand presence.
• Collaborate with the team to brainstorm and execute creative content ideas.

Requirements:

• At least 3 years of relevant experience in video production and social media management.
• Proficient in video shooting and editing software (e.g., Adobe Premiere, Final Cut Pro, or similar).
• Fluent in both English and Mandarin (written and spoken) to handle bilingual content creation.
• Strong understanding of current social media trends and platforms (e.g., Instagram, TikTok, Facebook).
• Creative, detail-oriented, and capable of meeting deadlines.

What We Offer:

• Basic salary: SGD 2,500 per month.
• Performance bonuses and commission based on results.
• Annual leave and year-end bonus.
• A supportive and innovative work environment with opportunities for growth.

How to Apply:

If you meet the above criteria and are excited about creating impactful content, please send your resume, portfolio of previous work (including videos), and a brief introduction to [email protected].

Join us and help bring our brand to life through social media!

1. Identifying New Business Opportunities

• Conduct market research to identify trends, customer needs, and potential areas for growth.
• Scout for new sales opportunities through various channels such as networking, cold calling, social media, and attending events.
• Explore new markets and customer segments to expand the company's reach.

2. Building and Managing Client Relationships

• Establish and maintain strong, long-lasting relationships with new and existing clients.
• Understand the clients' needs and offer tailored solutions to build trust and retain customers.
• Regularly meet with clients to discuss business needs, performance, and identify areas for improvement.

3. Sales and Revenue Generation

• Develop and execute strategies to meet revenue targets and sales goals.
• Present and pitch company products/services to potential clients and stakeholders.
• Negotiate contracts and close deals, ensuring profitable agreements for both parties.
• Work closely with the sales team to align goals and ensure effective lead conversion.

4. Strategic Planning and Market Analysis

• Collaborate with senior management to develop long-term strategies for business growth.
• Analyze competitor activity and market trends to identify opportunities and threats.
• Provide insights on market conditions, client feedback, and competitor strategies.

5. Lead Generation and Networking

• Use networking events, conferences, and online platforms to generate leads and business opportunities.
• Build and maintain a strong network of industry contacts and partners to support business development initiatives.
• Manage CRM tools to track leads, sales pipelines, and customer information.

6. Collaboration and Cross-Departmental Work

• Work closely with marketing, product development, and operations teams to ensure alignment and successful execution of business strategies.
• Ensure smooth communication between different departments to meet client requirements.
• Help the product development team understand market demands to tailor new offerings.

7. Reporting and Performance Monitoring

• Monitor and analyze performance metrics such as sales targets, lead conversion rates, and revenue growth.
• Prepare and present regular reports to senior management on business development activities, performance, and market trends.
• Adjust strategies as needed based on performance data and market feedback.

8. Contract Negotiation and Closing Deals

• Take the lead in negotiations, ensuring favorable terms for the company while addressing client needs.
• Finalize contracts and ensure compliance with company policies and legal requirements.
• Ensure timely delivery of services and follow-up to maintain long-term relationships.

9. Problem-Solving and Conflict Resolution

• Address any issues or challenges that arise with clients or within internal teams.
• Provide solutions to improve client satisfaction and maintain smooth business operations.

10. Market Expansion

• Identify opportunities for geographic expansion or entering new sectors.
• Help the company adapt to changing market dynamics by proposing adjustments to existing products or services.

The candidate should possess strong communication, negotiation, strategic thinking skills and a strong understanding of the Chinese market. Additionally, they must have the ability to analyze market trends, and the capability to create and manage relationships effectively.

Restaurant Captain

Roles & Responsibilities

Restaurant Captains will be hired to provide the core service of the restaurant’s product. These individuals are responsible for delivering the guests’ experience on a day-to-day basis.

DUTIES & RESPONSIBILITIES

Duties

1. Provide friendly, excellent and professional service to all guests.

2. Responsible for handling food and beverage orders and serving guests.

3. Assist fellow Team Members to perform preparation and setting up in the restaurants for service.

4. Check that all amenities and utensils are properly stocked and inspected.

5. Assist guests on their respective requests and deliver based on their ability.

6. Possess knowledge to upsell, well-versed in all aspects of the menu.

7. Support Restaurant Manager in achieving all goals and Key Performance Objective.

Responsibilities:

1. Ability to upsell, promote and ensure that the guest is enjoying their dining experience.

2. Ability to charm guests with his/her knowledge of the food & beverage products in a friendly and approachable manner.

3. Ability to explain the food menu in terms of preparation methods, ingredients used, portion size and presentation.

4. General knowledge about food allergies, dietary restriction, common brand of beverages to ensure smooth recommendation to gusts.

5. Ability to read the different types of guests and dining clientele.

6. Ability to mold his/her service output to suit the type of clientele that he/she is serving at the table.

7. Maintain the utmost cleanliness and hygiene standards in the restaurant.

Skills, Qualifications & Experience

1. Hardworking, motivated, serious, team player and passionate about food, beverage and service

2. Possess a well-groomed, clean and professional appearance

3. Prior exposure to leadership training programs preferred, a combination of practical experience and education will be considered as an alternative

FOOD PRODUCTION MANAGER Job description

Our company is seeking an experienced food production manager to oversee our food production operations. The ideal candidate will have extensive experience in managing staff, overseeing production processes, and ensuring the highest standards of food safety and quality.

Be sure to list the daily tasks, such as supervising production, managing inventory, and overseeing quality control, and other key duties. You will oversee delivery and development of the food offer and services, both in the restaurants and hospitality services supporting commercial initiatives, innovation, and team development.

Duties and Responsibilities

• Develop, implement, and maintain production schedules and processes to ensure optimum productivity and efficiency

• Hire, train, and manage production staff, including setting and monitoring performance goals

• Collaborate with sales and marketing teams to develop and implement product launches

• Create and maintain inventory records and manage raw material inventory levels

• Ensure compliance with all food safety regulations and industry standards, including HACCP

• Identify and address production issues and area(s) for improvement

• Monitor and maintain equipment and machinery in production facilities

• Prepare production reports and communicate with upper management regarding production goals and results

• To ensure the prompt and efficient preparation and service in all food areas to the company’s standard and to the customers’s satisfaction.

Requirements and Qualifications

• Ready to work any shift

• Able to work in a fast-paced environment

• Able to multitask, prioritize, and manage time efficiently

• Physical endurance to stand for an entire shift

• Self-motivated and self-directed

• Works well as part of a team and on individual tasks

• Able to quickly memorize complex or multiple orders

• Degree or Diploma or minimum three years relevant work experience

• Able to work early mornings, nights, and weekends

• Ability to work effectively as part of a team

FOOD PRODUCTION TECHNICIAN Job description

A Food Production technician is responsible for preparing and processing foods, ensuring that production meets quality standards and is delivered in a timely manner. Duties include operating small kitchen equitments like Mixer Grinder, Deep Frier, Buy Electric Cookers, packing and monitoring product quality.

A food production technician is need to prepare and package foods according to the company's standards. Food production workers may also be responsible for maintaining a safe and hygienic working environment, following food safety regulations and ensuring products meet food safety requirements.

Duties and Responsibilities

• Assist with the preparation of food items

• Ensure the kitchen and production area are kept clean and tidy

• Check ingredients and food products for quality

• Package food items ready for sale

• Follow food safety regulations and health codes

• Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc.

• Preparing deep fryer, utensils, and grill for shift

• Roti prate flour mixing

• Ready to cook Goring items (nasi,ikanpils,mee,kwithya,noodles)

• preparation of south indian & north indian curies

• Cooking order according to food health and safety standards

• Delivering food order to wait staff in a timely manner

• Storing all food properly

• Sanitizing and cleaning work stations and utensils

• Reordering stock and food supplies

• Monitoring other cooks and team members

Requirements and Qualifications

• Ready to work any shift

• Able to work in a fast-paced environment

• Able to multitask, prioritize, and manage time efficiently

• Physical endurance to stand for an entire shift

• Self-motivated and self-directed

• Works well as part of a team and on individual tasks

• Able to quickly memorize complex or multiple orders

• Degree or Diploma or minimum three years relevant work experience

• Able to work early mornings, nights, and weekends

RESEARCH AND DEVELOPMENT CHEF Job description

The Research and Development (R&D) Chef creates new recipes to improve food product from the organisation. Ready to designs new recipes in consideration of ideas and market demand for new products. Ready to improves recipes and preparation methods to meet mass production and regulatory needs. Ready to helps to design marketing strategies based on candidate approach and ideas in creating new products.

Candidate should skilled in culinary arts and is experienced in the Food and Beverage (F&B) sector. Candidate works in a kitchen or laboratory. Candidate has good knowledge on food science and is familiar with nutrition and mass production needs. Candidate has sound understanding of cultural and culinary trends. Candidate is very creative in developing and presenting products.

Duties and Responsibilities

• Assist in data gathering for new product specifications.

• Confirm product formulations and other information for constructing product profiles.

• Create new recipes and refine taste profiles through experimentation.

• Develop ideas from food preparation processes for marketing purposes.

• Develop product improvements based on sensory testing and consumer data.

• Establish product specifications and documentations.

• Make recommendations in the design of new manufacturing processes or to change current equipment or processes.

• Modify new product recipes and ingredient selection while taking note of nutrition, shelf life and regulations.

• Plan, manage and run panel sessions and sensory tests on food products.

• Refine recipe formulation for mass production purposes.

• Review ingredients to meet customer needs and requirements.

• Review methods to improve quality of new food products and compliance with food regulations during mass production.

• Suggest alternative ingredients and food preparation processes to meet mass production and compliance needs.

• Suggest changes to new food production processes.

• Support sales team by preparing samples for local and overseas customers.

• Troubleshoot production processes to resolve production, quality and regulatory compliance issues.

Requirements and Qualifications

• Strong knowledge of food science and nutrition.

• Excellent culinary skills and creativity.

• Ability to work well under pressure.

• Strong communication and presentation skills.

• Detail-oriented with strong organizational skills.

• Ability to conduct thorough research.

• Proficiency in using kitchen equipment and tools.

• Knowledge of food safety regulations.

• Ability to work independently and as part of a team.

• Strong problem-solving skills.

• Willingness to stay updated on industry trends.

• Experience in training and mentoring staff.

• Ability to source and evaluate new ingredients.

• Degree or Diploma or minimum three years relevant work experience

• Able to work early mornings, nights, and weekends