REQUIREMENTS

o Need to work long term.

A candidate need to do the sales for our products.

Office will be at Woodlands area

Need to answer calls for any enquiry.

Working hours 5 1/2 days

Ackownledge of sales and KPI and able to let a team.

Need to team work player

Able to speak and write English and Chinese.

The Senior Accounts Executive assists the Finance Manager in all finance-related operations

Key Responsibilities

§ Run day-to-day operations related to accounts payable and/or receivable

§ Able to handle full set of Accounts

§ Liaise with vendors and/or customers to address financial requests and queries

§ Prepare GST schedule as required

§ Preparing of commission

§ Handle accounting functions related to posting of entries into the system/assign account code

§ Liaise with auditor and tax officer for all the quires.

§ Perform other ad-hoc duties as necessary

Requirements

§ Diploma in Accounting or equivalent

§ Ability to work independently or as a team player

§ Willing to learn

§Work place at west side @pandan loop

§ Minimum 3 years of experiences

Responsibilities:
- Supervise teams of finance staff in Singapore and China.

- liaise with China supplier to make good deal of purchase

- liaise with Group retaurant in China

- able to travelling to China for more than one month.
- Ensure submission of timely and accurate monthly financial reports to management
- Conduct monthly review of bank and all balance sheet reconciliations and schedules
- Ensure operating and accounting controls are in place
- Liaise with bankers, auditors, tax agents, suppliers, consultants and regulatory bodies
- able to handle full set of account for our group Comapny, it is including accounts for one restaurant and three shops.

- able to work under presure and have good communication skill

- aim to work with us in the long period. Full set of training will be provided for the first month, fresh graduates are welcome.

• Location: CBD
• Salary: $5000 - 6000

Job Description:

• Provide quotations for FCL & LCL Sea freight to both international and domestic customers.
• Drive sales within the Freight Forwarding Division.
• Ensure timely updates of rates and communicate market trends to all stakeholders.
• Maintain a robust portfolio of regular customer accounts to sustain business.
• Gather market insights and collaborate closely with the Pricing/Procurement Team.
• Engage with slot operators and liaise with liners across Singapore.
• Propose solutions to agents regarding shipments and related matters.
• Demonstrate proactive, assertive, and strong teamwork skills.

Job Requirements:

• Minimum of 5+ years of experience in Logistics, Freight Forwarding, or Shipping.
• Possess extensive knowledge of the Singapore and Far East markets within the freight forwarding industry.
• Capable of working independently and collaboratively within a team.
• Demonstrates efficiency and accuracy in work tasks.
• Proficient in both written and verbal communication in English.
• Customer-centric approach with a proactive mindset.
• Holds a solid track record of achieving business targets and maintaining a diverse client base.
• Exhibits an assertive approach to generating business.
• Proficiency in Microsoft Office suite.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected].

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

Job Description & Requirements

Responsibilities:

1. Provide customer service to clients on the general enquiries pertaining to clients’ policies.
2. Create and modify client/agent codes and updating of clients’ information in the system.
3. Process and issue policies /endorsements.
4. Check all policies and endorsements processed.
5. Prepare cover letters to attach to policies for dispatch to clients.
6. Prepare draft policy clauses and endorsements.
7. Responsible for ensuring the accuracy of renewal notices, claims statistics and summary of insurance for review.
8. Sort renewal notices and extract policy files for renewals due, prepare claims statistics and summary of insurance.
9. Support the maintenance of an effective policy and/or document filing system by ensuring the proper filing endorsement copies faxed by clients are being filed together with office copy
10. Ensure policy jacket’s accuracy and sufficient stocks are in place.
11. Other duties and assignments that may be instructed by the superior from time to time.

Requirements:

1. Diploma holders, GCE O Level or related discipline;
2. Fresh entry from ITE/Polytechnics is welcome;
3. Preferably with minimum 1 year working experience;
4. Prepare to take up Certificate In General Insurance (CGI) exam if required;;
5. Willingness to learn and meticulous;
6. Possess good interpersonal and communications skills;
7. An attractive remuneration and bonus package will be offered to the successful candidate.

Job Title: Corporate Sales (Construction or Marine material) (ID4522)

Location: Tuas

Working Hours: Mon to Fri 8.30am-5.30pm, Sat 8.30am-1.00pm (Alternate Sat Off)

Salary: $4000-$6000

Job Description

• Continually meeting or exceeding sales targets by selling company products to new and existing customers.

• Services existing accounts, obtain orders, and establishes new accounts by planning and organising call/visiting on existing or potential sales prospects.

• Establish, develop and maintain positive business and customer relationships.

• Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs.

• Conduct calls and face-to-face meetings with customers daily.

• Developing and implementing an effective sales strategy to drive sales.

Job Requirements:

• Positive attitude, self-starter

• Have a sense of responsibility

• Adaptable/flexible thinking

• Strong interpersonal skills

• Always team focused

• Possess a class 3 licence with own transport.

• Supervise and manage the Service Team.
• Keep all the systems installed in Asia at the agreed level of efficiency.
• To oversee routine maintenance and repair tasks in accordance to maintenance instructions/procedures.
• Take responsibility to maintain all the tools, test equipment, and test jigs required for Service Team usage.
• Meet the service level for both Preventive Maintenances and Corrective Maintenances Tasks.
• Take control of local inventory and generate weekly report on usage/top up.
• Participate in new machine installation, commissioning, buy off and reports.
• Participate in data analysis on new and old failure on system.
• Laise and communicate with customer to provide Service weekly report.
• Publish weekly report and other related reports as per request.
• Perform any job assigned from time to time by the management.

Responsibilities:

• Develop and execute creative marketing and communication strategies, plans and approaches to the market
• Create and manage special events and campaign calendar
• Initiate new creative solutions to support company's business operation
• Creating of marketing material and proposal kits
• Responsible for content management and oversees company's various social media profiles and respond to reviews/enquiries
• Lead in outreaching to different partners and digital platforms for branding and marketing opportunities
• Any other duties as assigned

Requirements:

• Degree or Diploma in Marketing Mass Communications, Creative Media Design, Digital marketing, Marketing, Advertising and relevant fields
• Preferably work experience in handling E-commerce platform
• Proficient in MS Word, Excel and PowerPoint and knowledge in Photoshop, Illustrator and video editing software
• Knowledge in other word processing and web analytics tools will be an advantage
• Creative, detail-oriented, proactive and result-oriented
• Able to work independently and meet deadlines

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Responsibilities:

• Understand the process and practices related to GNC support Templates and Standard Operating Procedures
• Ownership on critical incidents for customers to deliver resolution with in SLA.
• Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
• Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
• Performing RMA for hardware failures and replacement in production environment
• Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
• Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
• Working in 24/7 operations centre and standby role for after office hours support on monthly rotational basis
• Able to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery
• Undertake escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 1/2/3 on site troubleshooting and hardware field replacement works for customers.
• Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
• Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you

The Individual and their Experience:

• Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management
• Minimum 2-3 years of relevant experiences in network operations including network, wireless, security technologies.
• Experienced on working with vendors and customer on outage situation and provide direction to juniors and customer on recovering services affectively.
• Hands on experience in operations and BAU for fixing user/infra issues in production environment is essential.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

YOUR IMPACT

Are you passionate about technology and building creative channels to reach your audience? We are seeking a talented & motivated hands-on Developer to work in a dynamic team developing various applications supporting Regulatory Reporting function. A successful candidate will have strong design and problem solving skills. The role will involve all aspects of project life cycle including analysis/design, development, testing and deployment. The role allows interaction with business users, architects, developers and functional analysts globally both within the team and with other GS groups.

OUR IMPACT

Our team of engineers builds solutions to the most complex problems. We develop cutting-edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and crunch billions of data points each day to inform firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.

ABOUT REGULATORY ENGINEERING

Regulatory Engineering and the associated technology team are responsible for protecting this reputation through taking responsibility for the reporting of all of the firm’s activities to the many regulators throughout the world. In order to achieve this, the team processes all of the firm’s activity, be it securities or derivatives, within each of the jurisdictions in which the firm operates. The candidate will be part of the global team with presence in New York, London, Warsaw, Bangalore, Singapore and Tokyo.

How will you fulfill your potential?

• Work closely with technology and strategy teams across the firm to build high quality, secure, and maintainable systems using approved tools and software development practices.
• You will partner with the global technology and business teams to develop and implement solutions to fulfil regulatory obligations of the firm.
• Manage relationship and workflows with multiple stakeholders and enhance business understanding in a cross product role.
• Analyse key performance metrics, monitoring success of initiatives, optimizing the approach and reporting to key stakeholders.
• Enhance your technology skills by working closely with engineers working on cutting edge system.

RESPONSIBILIITES

• Providing leadership to projects by leading project discussions, design, development and testing.
• Defining and enforcing compliance to development processes and best practices.
• Leading by example and guiding the team effectively.

DEVELOPMENT PROSPECTS

Successful candidates have a great opportunity to work in a dedicated and highly-motivated team, work closely with functional, technical and business experts, and develop an understanding of the full range of products traded by the firm. Ambitious candidates will be able to progress to technical expert roles, within the team.

SKILL / EXPERIENCE

Technical

• 3+ years’ experience with a proven track record in designing and implementing Real time distributed processing systems and event processing architecture.
• Experience in BigData processing platform/tools like Hadoop and Spark is preferred.
• Focus on software quality – ability to write clean code and encourage others to do so.
• Experience with near real time transactional systems with NoSQL databases (Kafka, Elastic Search).
• Excellent problem solving and Design skills.
• Experience in BPMN and user workflow based systems is preferred.
• Experience with JavaScript based web development e.g. Angular / ReactJS.
• Good knowledge of testing frameworks (JUnit/Testing/Fitnesse) and concepts (Test Driven Development, Regression and Parametric Testing).
• Strong knowledge of data structures, algorithms and designing for performance and resiliency.

Relevant

• Demonstrates strong oral, written, and presentation skills. Substantial degree of interaction with clients to provide technical solutions.
• Able to work under pressure and manage multiple projects simultaneously and executes projects independently. Agile Methodology planning is preferred.
• Experience in leading development teams with multiple global stakeholders.
• Provides guidance to other team members and teams on a project basis.

Netflix is releasing content at a pace and scale unlike any studio or broadcast channel in history: all around the world, at the same time, all episodes at once, for over 200 million members. With so many different titles to choose, across such a range of tastes and cultural standards, our members need the information and context to be able to tell at glance that what they’re watching is appropriate for their household.

In this role, you will have the opportunity to help develop our ratings framework for Netflix’s rapidly growing content catalog in APAC. It will require an understanding of regulatory requirements and cultural sensitivities throughout APAC, operational aptitude to enforce those policies, ability to navigate competing global and local priorities, and the ability to speak effectively about how we develop and apply maturity ratings to content on service. The work you do in this role will directly affect how our members decide what to watch. Within the Product Metadata and Ratings (PMR) team, you will serve as the APAC region’s ratings classification expert and serve as an in-house conduit to ratings boards. In addition, you will be responsible for the development and execution of the global PMR communications strategy as well as project manage various PMR initiatives.

This is a highly cross-functional role. You will work closely with Public Policy and Communications Teams to develop our ratings strategy in APAC. You will also work with members of the broader Product organization, such as Consumer Insights, Operations, Globalization, and Engineering to execute on our overall maturity ratings strategy.

This role will report into the Director Of Ratings and Partnerships and will be based in Singapore.

Key Responsibilities

• Collaborate with regional Public Policy teams to support the development and execution of the ratings strategy in APAC
• Project manage ongoing board engagements, ratings program developments and PMR team projects
• Lead research initiatives in support of Netflix’s ratings strategy
• Educate internal and external partners on the Netflix ratings framework, the work of the various PMR teams, and the Netflix product
• Support the development and implementation of the PMR communications strategy
• Manage stakeholder priorities and communications in-region while balancing the global priorities of the Ratings and Partnerships team
• Support cross-functional education, research, and innovation projects
• Identify gaps and develop efficiencies in our timelines for board pilot projects

Qualifications

• 7+ years in relevant fields, such as Content Strategy, Standards & Practices, Crisis Response, Policy/Legal Operations, Communications, Trust & Safety
• Extensive experience in highly cross-functional roles gaining buy-in, alignment, and context from a variety of stakeholders
• Excellent project/program management skills, and a proven track record for operational excellence
• Great judgment and decisiveness when dealing with timely, deadline-driven, content-related issues and concerns
• Strong verbal and written communicator and adept at presenting to external stakeholders
• Critical thinking/problem solving skills and an aptitude for analyzing trends in data
• Experience working with the Google Suite, AirTable, and/ or other database/ reporting/ tracking tools
• Experience partnering or working with internal and external stakeholders in APAC is preferred
• Knowledge of, and adherence to, global ratings boards’ standards and requirements is preferred
• Fluency in languages other than English is a plus
• Experience managing content in languages other than English a plus

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.

Salary: $13.45 per hour

Working Days: Monday - Friday

Working Hours: 830am - 5pm

Location: Novena

Contract: 6 months

• Address member of public queries on the various tax services for individuals and corporates
• Promote and nudge members of public in the usage of our e-Services and chatbot
• Guide members of public on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Job Requirements:

• Singaporean
• At least A levels/ diploma in any field
• Good communication skills
• 1 year of customer service or call centre experience
• Able to handle challenging calls

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

ERP D365 Business Central Consultant

5 days, 9am-6pm; Hybrid work arrangement after probation, 3 days office; 2 days WFH

Salary: $4500 - $5000

Address: Braddell

Interested applicants can also send your resume to Whatapps:+65 8151 4682 (Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job scope:

• Design, Test, Train, Implement, and Support customizations in Dynamics 365 BC for new and existing customers
• Provide support to reconcile and fix Dynamics 365 BC data, as required
• Identify software or service opportunities including training, modules, business process consulting, and development
• Document and communicate issues, risks, and changes within in D365 BC project management software
• Coordinate application updates, hotfixes, and upgrades to existing customers
• Backup role for Application Support Desk and escalated support issues
• Assist with creating and maintenance of internal and external product training curriculums and documentation

Requirements:

• Diploma or University degree in Information Technology, Computer Science, Accountancy, or related disciplines;
• Minimum 2 to 3 years’ experience in project delivery and implementation, preferably ERP packages
• Well experienced in working on design, configuration, training and support of Dynamics 365 Business Central and/or Dynamics NAV.
• Knowledge about setting up NAV/D365 BC on-premise as well as on cloud environment.
• Sharepoint and Azure LCS knowledge is a plus

Responsibilities

• Assist on recruiting process, contact potential candidates, arrange interview with different stakeholders of department.
• Assist on employment contract preparation, onboarding of new join, offboarding process.
• Familiar with work pass applications, assist and handle the application, renewal, and cancellation of foreign employee.
• Manage employee leave and attendance, and submission of statutory claims.
• Assist on in-house training, external training sourcing, and company event.
• Maintenance and upkeeping of employee’s profile.
• Maintain of monthly filing.
• Provide administrative support to assistant manager and head of department.
• Other ad-hoc assignments.

Requirements

1. Min Diploma graduate in Human Resource Management or Business an advantage
2. Min 2 years of work experience in related role.
3. Has knowledge and familiar with MOM standards for hiring of foreign employees.
4. Good verbal and written communication and interpersonal skills.
5. Meticulous with good level of accuracy and attention to detail.
6. Independent, possess good organisation skills with ability to multi-task.

• Ensure that good safety and high quality of work are being carried out by the Contractor in compliance with the statutory requirements
• To provide wherever and whenever necessary standing supervision for the construction of civil and structural works in accordance with the Project specifications, construction drawings and Building Control Act and Regulations.
• To assist SRE in the management and control of a team of site staff or Resident Technical Officer(s)
• To assist SRE in administrative control on the site staff, instil and maintain discipline, and punctuality, keep daily records of staff attendance, and other matters concerning the site staff administrative matters.
• To oversee all aspects relating to the construction of the Project, keeping and submitting records.
• To provide full support and assistance, as and when directed by the SRE or client
• To check and assess temporary works by the Contractor to ensure that the works are safe and in compliance with all relevant Regulations.
• To ensure that the Contractor’s working procedure complies with the agreed method statement and relevant workplace safety and health regulations and to direct modification to the procedure, if necessary, to comply with the agreed method and safety and health regulations.
• To oversee Tunnelling works
• Any other Adhoc tasks are given by management

Requirements:

• Min 4 years of civil engineering experience
• Min 2 years of experience in various tunneling works
• Degree in Civil Engineering
• Accredited as a RE with a valid 2022/2023 IES certificate
• Accredited as a RE(Tunnel) with a valid 2022/2023 IES certificate
• comfortable with 56 hour work week

Responsibilities

• Responsible for establishing strategic relationship with customer and supporting in customer's day-to-day operation and shipments
• Responsible in collaborating and coordinating with cross functional teams to achieve delivery commitment and meet customer's
• Responsible for managing backlog, prioritize customer's needs, provide alternate and garner resources to ensure seamless operation and program execution
• Responsible for reviewing customer demand forecast and resolve material supply constraints to support customers' delivery request dates

Requirements

• Min Degree in Engineering or relevant
• Min 8 years of working experience in Manufacturing Industry in program management and planning

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Key Accountabilities:

· Perform month-end closing activities;

· Maintain accurate financial records and statements;

· Record and process all business transactions in the accounting system using double-entry accounting;

· Receive payments and ensure collections are posted to customer accounts;

· Prepare monthly debtors reconciliation, statement of accounts and record collection status of customers;

· Prepare payment vouchers, issue cheque payment and monthly supplier reconciliation;

· Compile the relevant business documentation used in banking processes;

· Process payroll transactions into the organization’s accounting system;

· Enter accurate data into the accounting system;

· Use relevant Infocomm technology systems and tools effectively for data analysis;

· Retrieve system reports from the accounting system for management’s use;

· Assign account codes to all transactions in the accounting system;

· Do Bank Reconciliation;

· Prepare annual audit report;

· Monitor Daily Cash Flow.

Qualifications and Skills:

· Nitec in Finance/Accounting or a related field;

· Good communication and interpersonal skills;

· Good problem-solving skills and able to work under pressure;

· Well-organized with a keen eye for detail;

· Able to work independently or in a team-based environment and meet deadlines with minimum supervision;

· Proficient in Microsoft Office and accounting systems.

Experience:

· At least 1-2 years of experience in an accounting role.

The ideal candidate should have the following essential attributes:

• Sound knowledge of Singapore Financial Reporting Standards and Singapore Standards on Auditing.
• Excellent interpersonal, written and verbal communication skills. The ability to read and interpret technical standards and routine commercial contracts is essential.
• Possess a strong affinity for numbers and ability to interpret financial data.
• Be able to work under pressure.
• Be able to work both independently and as part of a team.

In this role, the candidate is required to:

• perform audits relating to a portfolio of companies across a broad spectrum of industries.
• be responsible for the planning, execution and documentation of audit fieldwork.
• follow up on audit findings independently. For senior associates, in addition to executing fieldwork, you shall be expected to play a leading role on the engagement team, supporting the engagement manager and engagement partner closely.

Qualifications and experience:

The ideal candidate should have the following qualifications and experience:

• Accounting degree qualification which is recognised by ISCA, or have the ACCA or Chartered Accountant of Singapore qualification.
• a minimum of 2 years’ relevant experience
• a working knowledge of Caseware audit software and high proficiency in MS Excel would be added advantages.

Admin Executive

Salary: $2900

Location: Marine Parade or Punggol

Working Days: 4-5 days work week (working & off schedule are base on 3 week shift)

• Week 1 : 2 days Off (Thu & Fri)
• Week 2 : 2 days Off (Wed & Sun)
• Week 3 : 3 days Off (Mon, Tue & Sat)

Working hours :

Mon- Fri: 12pm-8pm / 3pm-11pm (8hrs) | Sat & Sun : starting from 8am or 9am (9hrs -11hrs )

Responsibilities:

• Handles customer enquiries (walked-in, phone, emails etc).

Requirements:

• Able to commit shift hours & work on weekends.

Interested personnel kindly contact WhatsApp :+65 9299 4753 (Marcus)

OR

Email to : [email protected]

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies, and have one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for learning.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their Science examinations.

Our headquarters is in Singapore, with additional offices in China, the Philippines and Malaysia. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

[