Implementation Manager
Do you want to work as an Implementation Manager delivering customer focused solutions?
About us
We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of transactions annually across 44 countries for the world’s leading FinTechs, digital banks, and embedded finance providers. We are certified by Mastercard and Visa to process and manage any credit, debit or pre-paid card transaction globally. We enable the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, its people and partners.
About the role
The Implementation Manager will be responsible for delivering customer focused solutions from requirements definition, building and integration, testing, go live and hand over to support functions. You will own the delivery of a portfolio of new and existing client projects and programmes through all of stages mentioned above.
You will work closely with colleagues, clients and third parties (issuers, schemes, card bureaus and suppliers) to document and agree requirements, document proposed configuration to meet those requirements, identify ways to phase delivery to aid the client in realising revenue, configure our platform accordingly, assist in their integration using Thredd infrastructure and API’s and test cards and products to ensure they work as expected.
What you will be doing
· Building and managing relationships with all parties involved in implementation delivery
· Managing and delivering a portfolio of client projects and programmes
· Working with clients to capture requirements, identifying potential gaps and solutions, documenting these, producing product setup forms and ensuring they are reviewed and approved
· Guiding clients and managing expectations on delivery timescales (including options to phase delivery), potential common hold-ups and associated ways to mitigate them
· Providing guidance to clients and third parties on integration with us
· Configuring our platform in both test and production environments
· Performing final “pavement testing” to confirm end-to-end configuration is correct and working as expected, and rectifying any identified issues
· Providing a smooth and effective hand over to the Operations and Account Management functions post implementation
· Creating and maintain a Thredd implementation plan including milestones, tasks, responsibilities and dependencies
· Scheduling regular progress calls with clients and third parties
· Advising on impact of potential challenges and delays as well as offering workarounds
· Ensuring all documentation is produced is of a high quality
· Identifying and managing risks and issues, and delivering owned tasks and actions
· Liaising with product and technical teams, raising JIRA tickets as necessary
· Analysing and where necessary, escalating issues found during implementations to identify short-term fixes and long-term solutions
· Ensuring internal reporting systems are kept up to date
· Contributing to and delivering own internal continual improvement initiatives
· Maintaining internal documentation
· Acting as first line technical support and troubleshooting where issues are found
· Building deeper knowledge of the industry, business product and system capabilities
What you will bring
· Proven experience working in an Implementation role delivering focused solutions
· Fluent in English and 1 local languane
· Experience working in the payment industry and with card schemes would be desirable but not essential
· Proven project management skills
· Experience with JIRA and Salesforce – Desirable
· Strong communication skills with internal and external stakeholders
· Client facing and experience working with third-parties
· The ability to deliver multiple projects in parallel
Additional Information:
We employ a hybrid working model so you would be required to work from the Singapore office 50% of the time. Thredd operates in a secure environment and all candidates will be credit and background checked to the extent permitted by law. Work location is at 168 Robinson Road Capital Tower.
