Our Company
We are a retail focused enterprise with a chain of convenience stores, and is highly service oriented business with strong focus on excellence in sales and customer service.
JOB OPENING: STORE MANAGER
1. Mandatory - Convenience stores experience.
2. Diploma, preferably in Business Studies, Hospitality, Logistics, Retail or Technical Studies.
3. Strong in customer service.
4. Good with English and communications skills.
5. Strong confident leadership & Team builder
6. Experienced with Computer, related retail Technologies.
7. Business oriented and self motivated to excel.
8. Able to train and supervise new staff.
9. Willing to work long hours and manage multiple stores across Singapore, work shift.
10. Mandatory - willing to do night shifts
JOB SCOPE
Store Manager
1) Operate and run a chain of convenience stores.
2) Manage a retail team.
3) Sales, profit focused.
4) Customer oriented.
5) Compliant with all store policies and SOPs.
Customer Service and Personal Attributes
1) Employ a positive approach to customer service, including politeness, promptness and identification of internal / external customer requirements and taking remedial action.
2) Understand customer requirements and deal with them promptly.
3) Deal with incidents involving customers appropriately and according to company policy.
4) Maintain all company procedures for customers’ enquiries, complaints and other incidents promptly.
5) Give accurate information appropriately to customers.
6) Maintain compliance with contingency plans, emergency procedures, and appropriate health and safety regulations.
7) Provide appropriate information and assistance to enquiries.
8) Deal with unexpected situations appropriately.
9) Maintain required personal deportment standard (posture, behaviour, bearing etc).
10) Maintain required discipline standard (punctuality, self-restrain, compliance to orders and regulations etc).
11) Maintain required hygiene standard (personal grooming, uniform, cleanliness etc).
12) Maintain required standard of honesty and integrity.
13) Maintain required punctuality, rostering, standard of commitment and sense of responsibility.
14) Able to perform sales via POS modes
15) Able to perform various sales categories and various modes of payments.
16) Comply with legal requirements, such as Expiry, Legal Age, Food safety, Sales time-limit requirements, etc.
17) Able to do promotion, up-sell, price checks and labelling.
18) Able to do housekeeping and ensure high standards of store upkeep.
Logs operations, Inventory management and Storage
1) Technology relating to Logs Operations, eg. PDA, PC, Logistics tracking system, Retail POS operation.
2) Whole range of logs operations and supply chain related to retail business.
3) Liaison with warehouse and suppliers.
Online business and logs operations.
4) Able to perform various forms of analysis – sales, inventory, ordering patterns, damage, wastage, losses, turn-over, etc.
5) Able to perform physical receiving functions including storage, re-stacking, proper physical inspection against documentation/ correct quantity, expiry checks.
6) Able to perform system receiving functions from various suppliers using diff modes.
7) Able to perform packing functions including completion and/or updating of necessary paperwork and system requirements.
8) Able to perform spot checks and to support stock-takes and to ensure inventory accuracy.
9) Comply with all relevant health, safety and company regulatory rules and standards.
10) Correct and appropriate use of Material Handling Equipment (MHE) and tools.
11) Adequately apply store FIFO and other principles.
Ordering, Expiry & Inventory Management
1) Able to analysis stock requirements and holding.
2) Able to adequately support / perform various modes of ordering.
3) Obtain information about products/materials to be procured by speaking with suppliers, making phone calls and reading brochures and trade publications.
4) Obtain relevant information on regulations and standards and comply with all aspects relating to goods receipt, checking process of the Company.
5) Search system and ordering databases to find quantities in stock, SKUs /parts numbers.
6) Ability to communicate inventory management policies and procedures.
7) Monitor inventory levels and inventory movement using manual or computerised inventory systems.
8) Able to review inventory reports (quantity, type and pricing and stock on hand).
9) Able to understand and process ordering.
10) Comply with all relevant SOPS, health and safety standards.
11) Strong understanding of company procedures.
Pay
Range from 3000 to 3300 per month.
