JOB SUMMARY
Reporting to the Housekeeping Manager, the Housekeeping Supervisor will assist the Housekeeping Manager in ensuring that cleaning of the guest rooms and public area are of high standards for the comfort and convenience of our guests in order to help create a seamless and memorable stay experience for them.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Attend daily briefing and take note of VIP arrivals and the special attention items for the guests.
- Conduct briefings with the room attendants and ensure they execute the special requests.
- Conduct room cleaning and public area checking. Ensure all rooms and public area assigned to public area cleaner & room attendants are in good order and completed timely at the end of the shift.
- Assist the Executive Housekeeper in organising and coordinating the preventive room maintenance program with maintenance team
- Organise and assign daily crash programs to ensure the periodic work is carried out to maintain high standards of cleanliness.
- Check the cleanliness and maintenance of the following:
- Vacant rooms according to reception's report and to check/report of the variance.
- Occupied and Check Out rooms are cleaned on time and within standard required.
- All suites and VIP rooms on floor assignment.
- All public area toilets and pool side furniture, drainage in public area are clean.
- Check and report any missing, damaged items and/or maintenance defects to the Housekeeping Manager immediately.
- Check and ensure all machine, equipment and tools are in good working order. Send for repairs if necessary and ensure timely return to reduce down time.
- Assist the Housekeeping Manager to follow through to rectification on all maintenance defects reported.
- Assist to administer and manage the lost and found procedures.
- Conduct inventories checks for guest supplies, equipment, machines and linens to ensure sufficient level at all times. Raise purchase order for items replenishment if necessary.
- Ensure the following at end of each shift :
- All stores and pantry stations are locked, neat and tidy.
- All equipment and supplies are stored and locked securely.
- Fire exit stairs are free of obstacles.
- All work for the shifts is completed and messages followed.
- Attend to guests request immediately when needed and inform the Housekeeping Manager if request cannot be handled.
- Assist in room cleaning whenever needed during high operations level.
- Coordinate the linen, uniform and guests laundry with external service provider to ensure timely collection and return of the items accurately and in good condition.
- Ensure both linens and stock inventory are submitted timely to the Executive Housekeeper at the end of the month.
- Follow the hotel safety and security policies and procedures. Report accidents, injuries and incidents to manager immediately.
- Perform any other duties and responsibilities that may be assigned.
EDUCATION and/or EXPERIENCE
GCE ‘O’ level / Certificate in Hospitality or Tourism / Diploma in Hospitality or equivalent with a minimum 2 years of hospitality experience.
SKILLS, ABILITIES & ATTRIBUTES
· Physically fit as the role requires constant movements and lifting of heavy items
· Passion to serve
· Positive service mindset and willing to go the extra mile
· Energetic and cheerful disposition
· Enjoy interacting with people
· Good communications and human relations skills
· Good planning, organising and coordination skills
· Ability to work independently and take initiative
· Good grooming standards and personal presentation
· Flexibility on working days and hours including weekends and public holidays
