Responsibilities:

• Address customer inquiries and requests, ensuring their needs are met promptly and effectively.
• Build and maintain trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Deliver exceptional day-to-day customer service to maintain high levels of customer satisfaction.
• Collaborate regularly with internal teams to discuss progress, identify business improvement opportunities, and fulfill customer needs.
• Generate and present progress reports for clients and internal management.
• Clearly communicate the progress of monthly and quarterly initiatives to stakeholders.
• Forecast and track key account metrics to ensure alignment with business goals.
• Identify opportunities for upselling, cross-selling, and renewals, and communicate these to management.
• Work with the Sales team and management to onboard new customers and develop relationships with existing customers.

Requirements:

• Hold a diploma or degree in a relevant field.
• Possess a minimum of 2 years of experience specifically in IT (SI) sales functions.
• Have extensive experience in IT cybersecurity, network, or infrastructure sales and marketing.
• Strong knowledge of network and cybersecurity in the enterprise and government sectors, as well as familiarity with the local IT market.
• Demonstrate exceptional networking and interpersonal skills.
• Self-motivated and able to thrive in a results-driven environment.

Interested candidates who wish to apply for the advertised position, please click on the apply button

EA License No: 96C4864

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

[Singaporean only]

[Singaporean only]

Clinic Assistant

• Industry: Healthcare
• Gross Salary: Up to $3200
• Working days & hours: 5.5 days’ work week （Mondy – Friday: 8.30pm – 5pm; Saturday: 8.30am – 1pm ）
• Location: Great World (3 mins from Great World MRT)

Job Responsibilities:

• Deliver excellent customer service by assisting patients with registration at the front desk.

• Respond to phone calls and address patient inquiries in a professional manner.

• Schedule and adjust patient appointments as needed.

• Dispense medications with care and accuracy.

• Provide guidance to patients and their families on follow-up care.

• Manage payment transactions and perform general administrative tasks.

• Support doctors during clinical tests and minor procedures (training will be provided).

• Undertake other duties as assigned to ensure smooth clinic operations.

Job Requirements:

• Candidates with no experience are welcome (Training will be provided)

• Strong communication and customer service skills.

• Proficient in Basic Computer Skills

Interested applicants please send your resume to [email protected]

We regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Rei Lai Yu Wen (R2199207)

Technical Superintendent

Salary: $8,000 to $11,000

Working Hours: 5 days, 9.30am to 5.30pm

Working Location: Alexandra Point / Fujairah Branch Office (Rotation travel)

The company owns and manages a fleet of coastal tankers and barges operating in Singapore, Malaysia and in the South East Asia region. We are seeking for qualified candidates to take up the challenges of Technical Superintendent based in Singapore and on rotation shift in Fujairah.

Responsibilities:

• Maintain vessels to the requirement of Classification Society, Flag state, Port State, Oil majors and state regulations that the vessels are plying.
• Execute planned maintenance system and ensure compliance.
• Approve and monitor repairs, prepare purchase order and works order.
• Prepare dry-docking / repair specifications and monitor work progress.
• Maintain vessel allocated budget and meet operational standard as required by Owners.
• Carry out internal audits, risk assessment, incident investigation and closing out report.
• Attend to all inspections by Class Society, Flag State, Port State, Underwriters and Oil Majors.
• Liaise with Terminal Representative, Charterers, Agents, Operators and Fujairah Freezone Official.
• At the Fujairah branch office, to be the first point of contact for vessel matters.
• Assist Crew Department in coordinating crew matters.

Requirements:

• COC Class 1 or 2 holders with sailing experience on product tankers
• Minimum 3 to 5 years’ experience ashore as a Technical Superintendent in tanker companies
• Experience in handling Foreign going vessel
• Must be willing to travel abroad (Fujairah) on a rotational basis
• Familiar with Oil Majors vetting’s and inspections requirements

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

福利：

-良好的职业发展前景

-绩效奖金

底薪:
幼儿华文教师 ($2400 - $3500)
小学和中学华文教师 ($2500 - $3500)

工作时间: 五点五天制 （四十四个小时）

星期一：休息
星期二：2.30pm - 6pm
星期三：1pm - 9.30pm
星期四和星期五：1pm - 9.30pm
星期六和星期日：8.30am - 6.30pm

主要职责:

· 根据提供的教学计划，为学前班、小学和中学阶段的学生进行中文强化课程教学

· 准确记录学生的学习进度，定期制定并完成学生的评估和评价报告。

· 定期与家长沟通，汇报学生的学习进展情况。

· 热爱并致力于与儿童一起工作。

· 具有活泼、充满活力、热情洋溢的性格。

要求:

· 至少拥有中学普通“O”水准或同等学历及以上资格。

· 有教育行业工作经验者优先考虑。

· 必须持有教育学、中文（教学、语言学或相关领域）学位。

· 有本地学校教学经验者将被优先考虑。

· 需要能接受周末和公共假期工作安排。

*Able to start work within short notice will be highly advantageous.*

**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• 5 Working Days, 9am-6pm, 2 Off Day Per Week
• Require Committing 2 Weekend Per Month
• Basic Salary: $2,500 - $3,500 + AWS + VB
• Location: City Hall, Singapore

Requirements:

• At least diploma in marketing / multimedia / graphic design or related background.
• Must willing to work at least 2 days of weekend per month, 2 Off Day Per Week.

​​​​​​​Job Scopes:

• In charge of marketing projects for Company (Venues, bridal boutique).
• Driving brand awareness and engage branded content across all social media platforms and maintenance of WEB site, CMS.
• Managing and prioritizing multiple projects for venues and bridal boutique (style shoot, related fair and fashion runway) to deliver them on time. Make strategic planning and ensures timely execution of overall Marketing Calendar.
• Submit related market research & marketing reports to management
• Search and negotiation with vendors, influencers and celebrities at platforms for marketing. Driving collaborations with industry partners.
• In charge of design of marketing collaterals, brochures and presentation materials for the company.
• Other ad-hoc related work which assigned by the management, from time to time.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

• Salary : $2500 (Probation) -> After Probation $2700 [ 3 Months Probation]
• Working Days : 5 Days [ 44 Hours Rostered Schedule ]
• Working Location : Island Wide [ Outlet to be allocated upon interview ]
  *Current store at Orchard, Plaza Sing, Raffles City
• 7 days annual leave
• Training centre at Tai Seng - 3 weeks training with test for all roles

Job Description

• Greeting customers in a friendly manner and manage customers queries in a timely and efficient manner
• Prepare beverage according to standardized recipes and customer preferences
• Utilize proper brewing techniques and equipment to ensure the quality and consistency of each beverage served
• Provide friendly and attentive customer service, greet customers warmly and assist them in selecting their beverage based on their preferences and dietary restrictions
• Prepare drinks by following the prescribed recipes and preparation techniques
• Accurately process customer orders, handle cash and electronic payments
• Act in compliance to operational policies and procedures
• Maintain cleanliness and sanitation standards in the tea barista area, including brewing equipment, serving utensils, and workstations to meet the requirements of Health & Safety and Hygiene Protocol
• Ensure sufficient stock at all time by monitoring tea inventory levels, reporting discrepancies, restocking supplies handling stock delivery upon arrival as needed and communicating inventory needs to management

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

Our client is a Water Treatment Industry. Due to their current expansion plan, they are looking for a Purchasing Assistant to join their team, in hopes of developing the current high performing team. They are located in the West.

Key Responsibilities:

• Manage data input, analytics, and maintenance of the Procurement Department’s electronic folders.
• Conduct clerical and administrative tasks within the Procurement Department.
• Assist and support the team with quotation and tender activities.
• Utilize internal Purchase Requisitions to identify and process purchase requirements, ensuring accurate information for the Purchase Order process.
• Monitor and expedite Purchase Orders with vendors.
• Communicate order status updates to internal stakeholders.
• Ensure proper filing and archiving of Vendor Registration documentation.
• Confirm goods receipt for Purchase Orders upon delivery.
• Perform additional duties as required, aligned with the role.

Requirements:

• Possess at least “O" Level or Diploma/ITE certification in Office Skills or equivalent.
• Knowledge of Microsoft Office applications (Word, Excel)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

$2,200-$2,700
5.5 days (After 3 mths probation alternate Sat)
830am-530pm; 830am-12pm
Toh Guan Rd E, Singapore (Jurong East)

Responsibilities:

• Handling sales enquiries;
• Preparing quotations;
• Order processing;
• Coordinate with operations team;
• Support project team for project sales

Requirements:

• Experience in sales / administrative roles
• Basic computer / MS office literacy

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Key Responsibilites and Accountabilities

• Staff Management
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures with the guidelines provided by the Human Resources Department
• Accountable for the achievement of top line and bottom line targets
• Training and development of the team (Cash handling, Inventory Management, Carmera setting, EPX/IMIX, Salesmanship)
• Maintains site staff quality by training, on the job evaluations, image quality, assessments and guest service evaluations
• Ensures availability of merchandise and services by maintaining inventories
• Knowledge in basic trouble shooting of the equipment in the site
• Generate reports to be used by various departments
• Make recommendations on pricing by reviewing sales activities; determining additional needed sales promotion; studying trends
• Maintains the stability and reputation of the site by complying with legal and partner requirements
• Knows and understands how to read a P&L and make the necessary operational adjustment to positively affect it.
• Ensure accurate reports are accumulated and sent to DM and head office
• Contributes to team effort by accomplishing related results needed
• Build a good relationship with internal management and partners
• Responsible for keeping accurate records to assist with payroll and OT on a daily basis for the team on site
• Implement guidelines provided by HR Department in the management of hi/her team
• Adheres to Company image and grooming standards at all time whilst on duty
• Perform any other reasonable tasks as may be requested from time to time

Skills and Qualification

• Candidate must possess at least Primary/Secondary School/"O" Level, Diploma/Advanced/Higher/Graduate Diploma in any field.
• Required language(s): English
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): customer service, leadership, microsoft excel, communication, extrovert
• Preferably Manager specialized in Sales - Retail/General or equivalent.
• Excellent verbal and written communication skills
• An extrovert who does not mind striking up conversation with complete strangers
• The ability to impart knowledge and create and training others within the organisation
• Flexible and adaptable
• A self-motivated fast learner

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

5 days, 8:45am – 5:45pm， Tanjong Pagar

Job Responsibilities:

• Oversee day-to-day office operations, ensuring a well-organized and efficient work environment.
• Coordinate with vendors for office supplies and equipment maintenance.
• Manage the maintenance and cleanliness of office facilities.
• Liaise with building management for repairs and improvements.
• Maintain accurate and up-to-date employee records and company documentation.
• Ensure compliance with record-keeping and confidentiality standards.
• Facilitate effective internal communication through regular updates and announcements.
• Draft internal communications for distribution within the organization.
• Manage job posting and candidate sourcing.
• Administer employee benefits programs, including health insurance, leave policies, and other perks.
• Respond to benefits-related inquiries and provide guidance to employees.
• Organize company events and outings to promote team building and a positive company culture.
• Coordinate logistics for conferences, client meetings, and other events.
• Ensure adherence to health and safety regulations in the workplace.
• Implement and update emergency preparedness plans as needed.

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Retail Sales Assistant

( Chocolate )

• Working days: 5 days
• Working hours: 44hours/week (4 days 9 hours; 1 day 8 hours)
• Location: Changi & MBS
• Full Time Salary: Basic S$ 1,900 - 2,300 + Commission (Average $400 to $500)
• *Commission higher on peak season (Nov - Feb)

Job Description

• Interact with customers to sell products and provide customer service
• Generate new businesses (Walk Ins or / and Phone enquiries)
• To contact customers and perform after sales services
• Attain and maintain required service standards
• Respond to service challenges, e.g. handling customer queries and / or complaints
• Provide supporting activities; i.e. invoicing, packing
• Maintain housekeeeping standards at the Boutique

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Responsibilities

• Perform reliable sourcing for materials and services based on required specification.

• Conduct RFI, RFP, RFQ, tender activities in accordance with Procurement Governance & Regulations.

• Carry out spend analysis and conduct purchase/contract negotiation with vendors/suppliers to ensure materials/services are acquired at most competitive pricing.

• Processing of PO, Change Order as well as timely deliveries and quality performance.

• Liaise and collaborate with stakeholders on materials/services received and closing of PO.

• Work closely and provide regular feedback on materials/services status to stakeholders.

• Any other ad-hoc duties as assigned from time to time.

Requirements

• Diploma or Degree in Engineering or similar position with at least 2 years working experience.

• Proficient in supply chain management.

• Knowledge and understanding in procure to pay process.

• Knowledge in automotive industry is an advantage.

• Familiar with SAP platform and Microsoft 365 office tools.

• Able to multitask, prioritize and manage time efficiently.

• Good negotiation skill.

• Good team player, a person with integrity, maturity and self-motivated.

Licence no: 12C6060

• Working Days : 5 Days [ 44 Hours Rostered Schedule ]
• Working Location : Island Wide [ Outlet to be allocated upon interview ]
  *Current store at Orchard, Plaza Sing, Raffles City
• Training centre at Tai Seng - 3 weeks training with test for all roles

Junior : $2500 + OT + Incentives + Bonus

Senior : $2800 + OT + Incentices + Bonus

($200 increment after 3months Probation for both role) + Birthday Leave

Job Description

• Greeting customers in a friendly manner and manage customers queries in a timely and efficient manner
• Prepare beverage according to standardized recipes and customer preferences
• Utilize proper brewing techniques and equipment to ensure the quality and consistency of each beverage served
• Provide friendly and attentive customer service, greet customers warmly and assist them in selecting their beverage based on their preferences and dietary restrictions
• Prepare drinks by following the prescribed recipes and preparation techniques
• Accurately process customer orders, handle cash and electronic payments
• Act in compliance to operational policies and procedures
• Maintain cleanliness and sanitation standards in the tea barista area, including brewing equipment, serving utensils, and workstations to meet the requirements of Health & Safety and Hygiene Protocol
• Ensure sufficient stock at all time by monitoring tea inventory levels, reporting discrepancies, restocking supplies handling stock delivery upon arrival as needed and communicating inventory needs to management

Tee Xin Li Reg No: R24121619
The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Our client is a Oil & Gas Industry. Due to their current expansion plan, they are looking for a Account Executive to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Scope:

• Process staff and credit card claims, and address any unusual claims
• Provide support for VIM, Concur, and AP-related queries
• Oversee end-to-end P2P processes
• Prepare and submit cash analytics and review vendor payments
• Prepare and report data in the corporate consolidation system
• Manage SAP month-end and year-end closing processes

Job Requirements:

• Diploma/Degree in Accounting, Business Management, or a Professional Certificate
• 2-3 years of accounting experience, preferably in an MNC environment
• Proficiency in SAP and GST knowledge preferred
• Strong skills in MS Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Customer Service Office @ TANJONG PAGAR

Gantry Associate Engineer | 2yrs contract | Up to $3k | Bedok

4 days, 12 hrs rotating shift from 7-7; first few months permanent night shift from 8.30pm-6am

Currently the 4 days shift is spread from Monday to Saturday, 2 days off. Sunday is rotating standby.

Salary: $2700 -$3000

Location: Bedok office

Job scope:

• To perform comprehensive maintenance for system
• To perform site supervision and hands on when required..
• To perform troubleshooting and devise resolution when issues or faults arises.
• To communicate/supervise contractors on safety and work related tasks.
• To execute job related tasks assigned by Engineer/Shift Engineer.
• To complete reports for jobs done.

Requirements:

• Diploma in Mechatronics, Electrical or Electronics
• Willing to work at height (6 meters) on outdoor public road on gantries.
• Experience in electrical and electronic works.
• Class 3 driving license is required
• Experience in basic Microsoft office.
• Understand basic Window system.
• Experience in site supervision work.
• Understand in Mechanical/Electrical/Electronic system
• Able to work in 12 hours rotating shift, first few months will be permanent night shifts

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Software Engineer | 5 Days | Up to $4k | Bedok

5 days, 8.30pm- 5.50pm

Salary: $3500 -$4000

Location: Bedok office & client site

Job scope:

• To provide necessary post-project application software support to the client
• Troubleshoot, debug, enhance and optimise programs
• Develop new applications

Requirements:

• Candidate must possess at least a Diploma or Degree in Engineering, Computer Science/Information Technology or equivalent.
• Knowledge in Oracle PL/SQL, Oracle Pro-C programs, Unix ANSI C, visual basic.net using Visual Studio 17, Unix scripting
• At least 1 year relevant experience in end user and operation support

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Associate | ACCA | Auditor | 5 Days | Up to $3.5k | Commonwealth

• Working Hours: 5 Days [9am - 6pm]
• Salary: $2,800 - $3,500
• Location: One Commonwealth

Requirements:

• Preferably 1 year of working experience in accounting, audit, corporate or individual insolvency and/or restructuring space.
• Possess a Diploma or Degree in Accountancy and/or ACCA / Business Administration or equivalent

Jobs Scope:

• Preparation of documents for conflict checks.
• Liaising with clients on the documents required.
• Performing an analysis on the historical and current financial performance of the clients.
• Performing a review of historical transactions.
• Investigating the cause of the insolvency.
• Assisting in the preparation of cash flow projections and assessing the validity of the assumptions adopted, taking into account the liquidity constraints / requirements of the client.
• Liaising with government bodies such as CPFB, IRAS, MOM and CPFB.
• Liaising with various stakeholders in the administration of various forms of corporate insolvency and restructuring engagements (such as judicial management, liquidation and receivers and managers) including dealing with creditors’ queries, recovering and realizing assets and fulfilling the statutory obligations of the administrators.
• Familiarising themselves with the prevailing insolvency laws.
• Assisting the Directors and Managers on the administrative aspect of the engagements such as time reporting, preparation of the Bill of Cost, documentation tracking etc.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Digital Marketing Executive | 5 Days | Up to $3.5k | 5 days | City Hall

• 5 Working Days, 9am-6pm, 2 Off Day Per Week
• **Require Committing 2 Weekend Per Month
• Basic Salary: $2,500 - $3,500 + AWS + VB
• Location: City Hall, Singapore

Requirements:

• At least diploma in marketing / multimedia / graphic design or related background.
• Must willing to work at least 2 days of weekend per month, 2 Off Day Per Week.

​​​​​​​Job Scopes:

• In charge of marketing projects for Company (Venues, bridal boutique).
• Driving brand awareness and engage branded content across all social media platforms and maintenance of WEB site, CMS.
• Managing and prioritizing multiple projects for venues and bridal boutique (style shoot, related fair and fashion runway) to deliver them on time. Make strategic planning and ensures timely execution of overall Marketing Calendar.
• Submit related market research & marketing reports to management
• Search and negotiation with vendors, influencers and celebrities at platforms for marketing. Driving collaborations with industry partners.
• In charge of design of marketing collaterals, brochures and presentation materials for the company.
• Other ad-hoc related work which assigned by the management, from time to time.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

The Role:

• Lead Engineer role for mechanical scope.

• Perform all engineering design assignment (Core: Pumps, Compressors, Blowers, Turbines, Machinery, Package Equipment. Option: Vessels, HVAC).

• Checker role for department rotating/package deliverables.

• Prepare specifications, data sheet, and inquiry documents.

• Perform all discipline engineering assignment and design work.

• Perform technical bid evaluation.

• Mechanical handling and movement study.

• Coordinate with disciplines for layout.

• Review of vendor documentation and vendor management.

• Provide technical requirements and assessment for inspection and QC-related matters.

• Participate in site surveys, HAZOPs, and various workshops.

• Participate in FATs, shop inspections and provide technical support during construction, pre-commissioning stage.

• Handle interface matters and coordinate with relevant parties.

• Must be ready to work at construction site and be ready for working overseas upon request.

• Other work-related requests from Department Manager/Supervisor.

The Requirements:

• Degree in Mechanical Engineering, with 12 to 15 years experience in the industry.

• Has onsite experience for field engineering, commissioning and troubleshooting.

• Familiar with Shell DEPs, Exxon GPs, Chevron CES and GMPs design is an added advantage.

• Familiar with and have experience with pumps, compressors blowers, turbines and other industrial package.

• Possess ability to interpret client requirement, identify deviations and coordinate for resolutions.

• Demonstrates the ability to verify own product for error free output and draft technical resolutions for issues, communicate interface matters timely to various discipline.

• Experience to lead an amalgamated team of engineers working in different locations.

• Competent in English language and proficient in MS Office programs.

• Competent in planning and coordination with relevant parties both internal and external.

To Apply:

Please send your latest CV in word file to [email protected]

Kindly indicate your availability, current and expected remuneration package.

We regret that only shortlisted candidates will be notified.

Quinnox Solutions Pte Ltd (License Number: 06C3126)

Registered EA Personnel (Reg. No.:R1111100)

Responsibilities

• Install, configure, test and maintain operating systems, application software and system management tools

• Provide technical hands-on to troubleshoot and resolve performance bottlenecks and systems/hardware related issues

• Support warranty and support activities including preventive maintenance patching, reactive remediation for vulnerability scan and firmware updates for systems devices

• Liaise with 3rd party vendors/IT providers for support and problem resolution

• Maintain security, backup, and redundancy strategies. Plans and implements system automation as required for better efficiency

• Manages and monitors all installed systems and infrastructure to ensure they are aligned with customers’ security policies, guidelines and SOP (standard operating procedure)

• Prepare for meetings and tailoring communications to address business needs of customers as part of the post sales process

• Handle customers' change request and follow through the change control processes

• Prepare and maintain assets to ensure availability and update of capacity reports

• Prepare and update technical documentations including SOP, system documents, deployment test plans, capacity reports and incident reports

• Analyze helpdesk (Level 1 support) / via phone or email requests promptly and provide solutions, follow-up on helpdesk for technical support and provide 2nd and 3rd level support

• Understand customer’s production support challenges, recommends solutions to meet their needs, and ensures high level of customer's satisfaction

• Stay abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical problems. This includes interacting with distributors/vendors on an on-going basis to stay current

• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor Degree or Diploma in Information Technology/Information Systems/Computer Science/ Engineering or equivalent qualifications

• At least 3 years of hands-on experience in installing, configuring and troubleshooting Windows based environments including Active Directory and MSSQL database

• Experience with virtualization and containerization (e.g., VMware, Virtual Box) is a must

• Proficient in maintenance support operations including security patch/fix management and contingency/DR planning

• Experience in network / system management and deployment tools

• Hands on experience supporting established products such as Lenovo, Dell, HP, Pure Storage, Veeam, Veritas, Vsphere, Solarwinds etc

• Certificate in ITIL is preferred

• Good understanding of a services business in a high-tech environment from a supplier, integrator or operator’s perspective with broad awareness of industry technical architecture, emerging technologies and best practices with sufficient knowledge to determine what is and is not possible

• Possess strong analytical and problem-solving skills, combined with ability to provide quick resolution to problems

• Excellent communication and interpersonal relationship building skills

• Ability to work independently with minimum supervision on 24/7 standby and under tight schedule / pressure

• Ability to write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks is a plus

• Experience in managing systems in Cloud environment (eg AWS, Azure) is a plus

• Experience in supporting Alcatel, Cisco & Palo Alto devices is a plus

Licence no: 12C6060

• Collaborate with the project manager to manage design control systems and programming for automation projects, ensuring alignment with budget and timeline expectations.
• Modify control systems, designs, and other related documents according to established processes, industry standards, and customer-specific requirements (URS).
• Participate in internal processes such as purchase, Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), debugging, testing, and validation operations for control systems.
• Assist in optimizing control systems through technical expertise in system designs and implementation.