Responsibilities:

• Help pharmacists dispense medications by counting, labelling, and packaging.

• Manage inventory by stocking shelves and maintaining supplies.

• Process prescriptions and handle administrative tasks like insurance forms.

• Keep the pharmacy clean and organized.

• Provide basic information on medications and health-related queries to customers.

• Follow pharmacy laws and regulations for safe medication handling.

• Support overall pharmacy operations, including payment processing and restocking shelves

Requirements:

• GCE ‘A’ Levels or Diploma Holders

• Good communication and interpersonal skills.

• Good team player, have an eye for details and ability to multi-task

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Kailey Lee Jia Yueh

EA Personnel No: R24126040

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Responsibilities

• Assist in preparing patients for radiological exams.
• Ensure patient safety and comfort during procedures.
• Manage patient records and imaging documentation.
• Maintain and sterilize imaging equipment.
• Coordinate appointments and patient scheduling.
• Provide administrative support as needed.

Requirements

• Min ALevels / Diploma
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description:

• Logging of cases that are seen via video consultation
• Pick and Packing the medications that have been prescribed by the doctor online
• Arranging for deliveries for medications
• Working closely with our operations team and delivery partners to ensure that medications are delivered smoothly and on time
• Ensuring that medications packed are correctly

Job Requirements:

• Min. 'N' / 'O' / A Levels / Dip in any courses
• Past exp as Pharmacy Technician/Pharmacy Assistant/Clinic Assistant will be an advantage
• No experience needed - Training is provided

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

• Be responsible to support daily operations in warehouse by ensuring adequate manpower to perform warehouse duties;

• Work with warehouse manager or management appointed staff on daily operation requirement and ensure items are well prepared before logistic arrangement;

• To ensure all inventory transactions are completed within the timelines and maintain stock accuracy;

• Plan and coordinate with Ops team to ensure timely delivery;

Good Pay + Good allowance + Good Bonus

§ Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

§ Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Description

salary up to $4000++

( Junior /Senior / Supervisor warehouse with experience welcome apply )

Warehouse assistant / Senior Warehouse / Logistic Specliast / Junior / Entry level / can apply

( Jurong ,Tuas , serangoon , tai seng, Jurong East , Woodlands ) Company transport provided

5 days work week + OT + Good Bonus (Permanent role)

• Ensure inventory accuracy for warehouse

• Weekly/monthly stock count and random stock check

• To support general warehouse operations

Requirements:

◾with forklift license or without forklift license welcome apply

Full Training provided

Good Pay + OT + Good allowance + High Bonus( Permanemt role )

Interested candidates please send an updated Resume / CV in Ms Word format WhatsApp’s your resume to 98332779 (No Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

• Good Bonus - AWS + up to 6 month Variable Bonus / Permanent Role

Engineer / Electrical engineer / Project Engineer / Junior & Senior & Engineering can apply

• Entry level / Junior / Senior / No experience welcome apply X 3 Opening

• Full training provided

Responsibilities:

Planning, coordination, and execution of substation automation projects.

Design, costing and integration of substation automation systems according to project requirements.

Installation, testing and troubleshooting of substation automation systems at site.

Preparation of project documents and drawings.

Requirements:

Diploma in Electrical Engineering/Computer Engineering

Knowledge of data communication and Automation Systems for Electrical Network

Our benefits and compensation for permanent position are as follows:

Salary for experience candidates will be considered based on the years of experience and our internal salary structure

1 month AWS

Variable Bonus ranging from 1 to 6 months depending on individual and company performance

Working hours: 8.00 am to 5.00 pm / 8.30 to 5.30 pm / 9.00 am to 6.00 pm / 9.30 am to 6.30pm / 10.00am to 7.00pm

Working days: Monday to Friday (1 day work from home per week)

Annual Leave: 14 days up to 17 days for non-executive (Assistant Engineer and below)

18 days up to 21 days for executive (Engineer and above)

Medical benefits of $500 per financial year (Benefit is extended to spouse and children (below 21 years old) of married employees)

Insurance coverage: Hospital & Surgical (Benefit is extended to spouse and children (below 25 years old) of married male employees and child (below 25 years old) of married female employees)

Term Life

Personal Accident

Maternity Insurance for female employee and spouse of male employee on the birth of their 1st 2 children claimable up to delivery bill of $6,000.00 whichever is lower.

Flex Dollars of $500 per financial year

Free annual year-end Health Check-Up

Monthly Birthday Party Celebration

Monthly Sports Activities

New Born Gift

CSR Initiatives

Department Bonding Activities

Biennial team building and staff appreciation dinner

Gym Corner for employees to exercise

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Prepares ingredients by following recipes;slicing, cutting, chopping, mincing, stirring,whipping, and mixing ingredients; adding seasonings; verifying taste; plating meals.

Completes hot meal preparation by grilling,sautéing, roasting, frying, and broilingingredients and assembling and refrigerating cold ingredients.

Adheres to proper food handling, sanitation, and safety procedures;maintains temperature and Hazard Analysis Critical Control Point (HACCP) logs as required and maintains appropriate dating, labelling and rotation of all food items.

Contributes to daily,holiday and theme menus in collaboration with supervisor.

Maintains cleanliness and sanitation of equipment, food storage, and work areas.

Completes cleaning according to daily and weekly schedules and dishwashing/pot washing.

Listens to customer complaints and suggestions and resolves complaints.

Implements suggestions within parameter of position and refers more complex concerns to supervisor.

Participates in and/or contributes to programs,committees, or projects designed to improve quality of service and employee productivity.

Maintains clean work areas, utensils, and equipment.

Develop new menu items while improvising the existing ones.

Maintain and manage kitchen expenses, food cost, inventory and staffing within the budgetary limits.

Able to cook north Indian food.

Able to do shift work.

Assisting with the preparation of food and the serving of all meals to customers.

Supervising a team to ensure that the kitchen and service areas are clean and tidy.

Ensuring all food and health and safety regulations are followed.

Roles & Responsibilities

• Able to cut tiles and shape them properly to ensure they fit around obstacles and in tight corners and odd spaces using power and hand tools
• Form tile beds using concrete, plaster, mastic, cement, glue or mortar utilizing tools such as screeds, brushes and trowels
• Align tiles and straighten them with straightedges, levels and squares to ensure patterns are even and precise
• Cut, install, polish and surface granite and marble and ensure accuracy during the installation process for lasting results
• Prepare various surfaces for tiling with waterproofing material and cleaning the surfaces properly
• Create decorative wall and floor designs by laying and setting mosaic tiles in kitchens, bathrooms and living rooms
• Tap tiles into place carefully using tools to properly adhere tiles to the base, making sure not to break, damage tiles or disrupt the alignment
• Follow blueprints precisely and mark and measure surfaces that need to be tiled to determine how to go about executing the job

Requirement:

• Able to work independently for standard works
• Able to work on weekends
• Strong mentality to work at night shift
• Minimum Secondary Education
• Minimum 3 Years Physical Work Experience.

We are looking for motivated individuals to join our kitchen:

Assist in the preparation of food according to standard procedures, recipe cards, photographs and given instructions

Prepare and cook food in all areas of the kitchen as and when directed

Able to deliver food items on time with consistent standard & presentations

Coordinate food production, stock and quality

Ensure station is organized so that meals go out on time and the work area remains clean and orderly

Constantly check the quality of food prepared with regards to taste and temperature according to the company standard

Monitor and fully implement the portion control established with the recipes to reduce spoilage and wastage

Oversee the cleanliness of kitchen, the equipment, work stations and environment.

We are a licensed employment agency in Singapore and currently we have offices in Kovan, Clementi & Toa Payoh. We are branching into the deployment of Nursing/Caregiver MDWs. We are looking for Senior/Customer Care Consultants to join us.

Job Description:

• Attend to customers & sales enquiries
• Deliver prompt, efficient and quality service to customers
• Follow up with customers on their enquiries and feedback
• Interview and recommend suitable candidates to employers
• Work towards achieving the sales target
• Able to handle and provide solutions for issues between Caregiver and employer
• Co-ordinating the documentation, work permit, and arrival of new migrant domestic worker/caregiver/Nurse
• Other ad-hoc duties when required

Requirements:

If you are a team player and a motivated individual who has a passion for sales, customer service and management, we want you to join us!

• Posses Certificate in Employment Intermediaries (CEI) or willing to get certified
• Min 1 year of related working experience
• Able to work independently
• Sales & Customer oriented
• IT & Social Media Savvy
• Good interpersonal & problem-solving skills
• Direct experience in our industry will be an added advantage
• Applicants with Nursing/caregiving backgrounds and experiences will be an added advantage for Caregiver placement positions
• Nurses planning for a career change are welcome

We offer:

• Good salary (negotiable depending on experience)
• Good commission
• Conducive working environment
• Training will be provided for those who do not have any direct experience
• 5-Day Week

*** all applications will be kept confidential.

** those with more than 5 years of direct experience will be considered for the Senior Consultant positions.

Please send your detailed resume with a recent photo to [email protected] or whatsapp +6590081112 for a short discussion.

We regret that only shortlisted applicants will be notified.

Roles & Responsibilities

- Data entry of all invoices/receipts into accounting system

- Work closely with outlets to ensure daily invoices and documents are submitted timely

- Maintain proper and up-to-date filing of documents

- Record and apply outgoing and incoming payments accurately into systems

- any ad-hoc duties as assigned

Note: Work from Home fully.

For interested candidates, please send your updated resume:

Email: [email protected]

Whatsapp: 92219968

Responsibilities:

• Involve and manage SAP end-to-end Project Implementation.
• Gather and analyse business stakeholders' requirements.
• Conduct Gap Analysis, and configuring of SAP Functional Module.
• Prepare the business blueprints.
• Design key business reports and Go-live activities.
• Document the solution design and functional gaps.
• Gap review on the SAP solution design, propose solution on Logistics processes and check on issue resolution.
• Lead upgrades, migrations and integration to third party system.
• Manage and work with Global Team on the project to be roll-out to Asia.
• Support day-to-day SAP user activities.
• Work closely with technical architects to make the bridge between the business team and IT team.
• Prepare the user manuals and providing training to SAP users.
• Assure the quality of the delivery and go live of the application

Requirements:

• Bachelor’s Degree in Information Technology, or related discipline..
• 5+ years of relevant working experience.
• At least 2-3 implementation and support experience on HCM.
• Hands on with SAP configuration.
• Certified SAP HR/HCM Consultant.
• Knowledge in S/4HANA is an advantage.
• Work experience in MNC is an advantage.
• Excellent team player with ability to interact and work with all level of business users and global support team.
• Good communication (written and oral) and interpersonal skills.
• Independent with strong analytical skills and ability to work under pressure.
• Overseas travelling may be required depending on project requirements

Helmut Schroeder is a pioneering intellectual property (IP) management company dedicated to acquiring, managing, and maximizing the value of our rights portfolio. We use data-driven insights and innovative strategies to uncover opportunities in the IP market, enabling artists and investors to thrive in the ever-evolving creative industry.

We are seeking a highly skilled Backend Software Engineer to join our growing team. This role will involve building and maintaining the infrastructure and systems that power our data-driven analysis, IP management, and portfolio optimization tools.

Qualifications

Technical Skills:

• Programming Languages: Proficiency in Python, Java, Go, or similar backend programming languages.
• Frameworks: Experience with frameworks such as Django, Flask, Spring Boot, or similar.
• Databases: Strong knowledge of both relational (e.g., PostgreSQL, MySQL) and non-relational (e.g., MongoDB, DynamoDB) databases.
• API Development: Experience in building RESTful APIs.
• Cloud Platforms: Hands-on experience with AWS, Azure, or Google Cloud for deployment and scaling.
• DevOps: Familiarity with containerization (Docker), orchestration (Kubernetes), and CI/CD pipelines.
• Data Handling: Experience working with large-scale data pipelines and ETL processes.
• Fundamentals: Deep understanding of computer architectures, data structures and algorithms.

General Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, or equivalent practical experience.
• 2+ years of experience in backend development.
• Strong understanding of software design principles, system architecture, and best practices.
• Excellent problem-solving skills and attention to detail.
• Motivated, team player, willing to learn new job-critical skills.

Why Join Us?

• Be part of a cutting-edge team transforming Singapore's IP landscape.
• Work on exciting, impactful projects at the intersection of art, technology, and finance.
• Enjoy a flexible work environment with opportunities for remote work.
• Competitive compensation and benefits package, with a focus on professional growth.
• Collaborate with a passionate, multidisciplinary team of experts.

AWS十三薪 + PB花红 (Good Benefits & Bonus)

14AL年假 + 6FCL家庭假 + 1WL

Medical & Dental Benefits

全新加坡幼儿园
Singapore Islandwide

Job Description:

• 热衷于培育和教育介于2个月至18个月的婴幼儿
• To care for infants 2 months – 18 months
• 在照顾孩子方面有一定的经验

Job Responsibilities:

• Curriculum planning and execution of engaging Mandarin Language activities in a Respectful, Responsive and Reciprocal manner.
• Create a nurturing environment that is safe, joyful and conducive for learning as well as ensure the delivery of age-appropriate activities and lessons.
• Provide timely routine care to meet the needs of the infants.

• 以尊重、响应和互惠的方式规划和执行参与活动。

• 创造一个安全、快乐和有利于学习的培育环境，并确保提供适合年龄的活动和课程。

• 提供及时的日常护理以满足婴儿的需要。

Requirements:

• Certificate in Infant/Toddler Care and Development (CIT - Mandarin) / Higher Certificate in Infant Care (HCIC - Mandarin) / Advanced Certificate in Early Years (ACEY - Mandarin) – EY1/EY2
• Candidates who are currently undergoing HCIC/ACEY are welcome to apply too
• Good communication and interpersonal skills
• A team player with passion and interest in caring for and developing infants and toddlers
• Basic computer skills would be an added advantage

请把文凭和简历发给 [email protected]或者 whatsapp 8952 8009。

Interested candidates please kindly send your updated CV to [email protected] or whatsapp 8952 8009 to apply!

Cloud Recruitment Pte Ltd (23C1888)

Sarah (R23112021)

Telegram Handle: Preschool Jobs Singapore
Facebook Page: 新加坡幼儿园教师工作SINGAPOREJOBS

Job Description & Requirements

• Scheduling the workers, and making sure instructions are carried out properly
• Attend site meeting
• Monitor, and keep track of the site work progress to ensure the waterproofing work is carried out in a quality and efficient manner.
• Maintain proper documentation and reporting to the Senior Manager
• Coordinate, communication among team members, customers, and contractors and ensure all works are carried out according to approved drawing/specification
• Provide on-site solutions during supervision works

Requirement:

• Min 1 year of experience in a supervising position
• Able to read, understand, and work from technical drawing
• Having a Building Construction Supervisors Safety (BCSS) Cert, Managing work at height, Class 3 Driving Licence
• Good communication skills, able to coordinate & liaise with people at all levels.
• Able to work under tight schedules
• Hard-working and keen to learn
• Team player and also able to work independently

• Salary range: $2500 - $2800 + Incentive
• Variable Bonus + Meal Provided
• Working days: 5.5 Days
• Working Location: Somerset
• Excellent Welfare & Benefits

Job Scope

• Preparation of all pastry ingredients.
• Prepare, weigh and measure ingredients with accuracy.
• Making dough, Mousse cream, batter, knee Tart, Pie, Cookies and Cakes.
• Layering and Decorating of Pastries and Cakes.
• Follow recipes and presentation specifications as set by Patisserie Chef.
• Assist in stock taking of ingredients, utensils, supplies and equipment.
• Store and / or package ingredients and products neatly and cleanly.
• Adhere to Standard Operation Procedures (SOP) of kitchen.
• Maintains high standard of personal hygiene, sanitation, cleanliness and safety of kitchen.
• Any ad-hoc duties assigned.

Requirement

• GCE O Level and above
• 2 – 3 years related experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Description & Requirements

* Responsible for food preparation and cooking to standard operating procedures;

* Ensure smooth operations and allocation of duties within the kitchen;

* Ensure that all orders are fulfilled in a timely manner and to expected standards;

* Attend to kitchen-related duties stock- checking and inventory and ordering;

* Practice and ensure good hygiene and housekeeping standards within the kitchen;

* Ensure food is stored, prepare and presented in a safe and hygiene manner;

* Uphold high standards of food quality to ensure customer satisfaction.

Requirements：

* Strong experience in Chinese cuisine including all varieties of noodles and rice

* Profound knowledge of different kinds of beverages

* Deep knowledge of every aspect of Chinese dishes

* Proficient with BBQ and Chinese specialty equipment

* Ability to manage numerous tasks, assign responsibilities and display high patience

* Able to work night shift

Should be PEGA CSSA Certified having 5+ years of in-depth hands-on development experience in implementing PEGA applications and must have recent experience using Pega 8.x Platform.

Must have 5 years of experience in Software Quality Engineering processes, including modern CI processes and Test Automation and well-versed with Agile methodology and global delivery model.

Should be a good team player with professional attitude towards work, having excellent verbal and written communication skills and be able to work independently.

CoreCompetencies:

· Pega 8.1.X or above experience is must

· Pega Guardrails and Best Practices

· Development Areas:

o Case Management, Rule Resolution & Availability, Class Design,

o Data Model, Flows, Activities, Data Pages, Declarative & Decision Rules, UI, Agents, Integrations, SLA

o Preferred: SSO, LDAP, Pega Upgrade, Production Support

· Debugging tools

o Live UI, Tracer, Clipboard, Logging,

o Preferred: PAL, Alerts, PLA, AES, SMA

· DB Areas:

o Declare Index, Triggers, OBJ Vs RDB

o Preferred: SQL, Column Population, Stored Proc

· Security

o Access Group, Roles and Privileges

o Preferred: Access Deny, Access When

· Other Core Technologies:

o Java

Other Preferred Competencies:

· Understanding of Object Orient Programming and Functional Programming paradigm

· Knowledge of JavaScript and technologies around it, like NPM, Node.js

· Understanding on HTTP and RESTFul API’s

Good understanding of HTML, CSS, JSP, AJAX and JQuery.

• Should be PEGA LSA Certified having 8+ years of in-depth hands-on development experience in implementing PEGA applications and must have recent experience using Pega 8.x Platform
• Must have 8+ years of experience in Software Quality Engineering processes, including modern CI processes and Test Automation and well-versed with Agile methodology and global delivery model.
• Should be a good team player with professional attitude towards work, having excellent verbal and written communication skills and be able to work independently.

CoreCompetencies:

· Pega 8.1.X or above experience is must

· Pega Guardrails and Best Practices

· Development Areas:

o Case Management, Rule Resolution & Availability, Class Design,

o Data Model, Flows, Activities, Data Pages, Declarative & Decision Rules, UI, Agents, Integrations, SLA

o Preferred: SSO, LDAP, Pega Upgrade, Production Support

· Debugging tools

o Live UI, Tracer, Clipboard, Logging,

o Preferred: PAL, Alerts, PLA, AES, SMA

· DB Areas:

o Declare Index, Triggers, OBJ Vs RDB

o Preferred: SQL, Column Population, Stored Proc

· Security

o Access Group, Roles and Privileges

o Preferred: Access Deny, Access When

· Other Core Technologies:

o Java

Other Preferred Competencies:

· Understanding of Object Orient Programming and Functional Programming paradigm

· Knowledge of JavaScript and technologies around it, like NPM, Node.js

· Understanding on HTTP and RESTFul API’s

· Good understanding of HTML, CSS, JSP, AJAX and JQuery.

Technical skills:

• Hitachi Storage Architecture
• Hitachi midrange and enterprise storage (AMS, HUS, VSP & Gx00 etc)
• Storage replication, snapshot, shadow image and remote replication sync and async
• Hitachi Global Active Device
• Hitachi tools such as HCS, HTnM, HDLM etc
• Brocade switch and fabric (zoning, ISL, trunking, fabric merging etc)
• Basic knowledge of VMware, OS (AIX/Windows/Linux)
• Basic scripting knowledge

1. Storage performance tuning and troubleshooting.
2. Incident management and change management process knowledge.
3. Project handling experience from sizing to roll-out, preferably with project management background
4. Strong analytical skill, very initiative, good planning & systematic execution

Our client is a sport education center. Due to their current expansion plan, they are looking for a Senior Marketing Executive to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Develop and execute marketing strategies aligned with business goals and target audiences.
• Stay informed on marketing trends, conduct competitive analysis, and explore new digital platforms and communication techniques.
• Collaborate with internal teams to create strategies that drive business growth.
• Plan and manage multi-channel digital campaigns, including SEM, social media ads, email, and content marketing.
• Work with external vendors and media agencies on campaign execution.
• Analyze and report on campaign performance, providing actionable insights.
• Create campaign assets for platforms like Facebook, LinkedIn, Google Ads, and TikTok.
• Develop monthly/quarterly social media plans and advertising strategies to achieve business objectives.
• Manage the social content calendar for platforms including Facebook, Instagram, TikTok, Twitter, LinkedIn, and YouTube.
• Create and post engaging content; capture photos and videos of gymnasts as needed.
• Monitor and analyze social media and campaign performance, providing optimization recommendations.

Job Requirements:

• Minimum 4 years of sales and marketing experience.
• Strong content creation and copywriting abilities.
• Proficient in English (written and spoken); familiarity with Adobe Premiere Pro, Photoshop, or Illustrator is a plus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

• 3-5 years of testing experience, highly preferred with banking or financial domain experience

• Good in testing, collaborate, and manage the team to perform.

• Provide solutions to problems for their immediate team and across multiple teams.

• Implement quality processes to ensure accurate and efficient testing.

• Proficiency in Selenium/ TOSCA or working understanding of Automation Testing.

• Utilize automation tools to improve control, accuracy, and integrity of testing.

• Document all Test Results accurately.

• Hands-on Jira knowledge for Testing artefacts with banking background.

• Experience with payment platform project will be of great advantage.

Our client is from Oil and Gas industry, a local leading player. They are looking for a Mechanical Maintenance Supervisor for the next phase of their business. They are located in West.

Duties of Mechanical Maintenance Supervisor:

• Supervise in-house contractors and vendors to ensure safe and efficient execution of mechanical tasks.
• Develop and update maintenance plans and schedules to minimize production disruptions.
• Analyze equipment performance to identify issues and propose improvements.
• Ensure maintenance plans meet engineering standards and compliance with regulations.
• Prepare maintenance documentation, including checklists and risk assessments.
• Achieve maintenance KPIs and support technician training and development.
• Manage manpower, including overtime and emergency planning.
• Oversee spare parts and warehouse activities, including stock management and ordering.
• Handle service contract scopes, PR, and evaluations.
• Forecast, monitor, and manage maintenance budget.
• Participate in emergency response and assume relevant roles as needed.

Requirements

• Min Diploma in Mechanical Engineering related field.
• Min 8 years’ experience in Oil & Gas or Petrochemical industry
• Experience in mechanical maintenance and supervisory

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

JOB SUMMARY

• We are seeking a detail-oriented and proactive FIDReC/ Early Resolution Specialist to join our team. In this role, you will be responsible for managing and resolving FIDReC/ Early Resolution complaints received from FIDReC in a timely and efficient manner. Your primary duties will include handling ongoing FIDReC/ Early Resolution cases and working closely with FIDReC case managers for resolution, mediation, and adjudication when necessary

RESPONSIBILITIES

Strategy

• Receive and assign cases from FIDReC on a daily basis, ensuring all complaints are tracked, updated in the tracker and prioritised appropriately.
• Contact clients promptly to address and resolve FIDReC complaints within the established early resolution timeframe, providing exceptional customer service throughout the process.
• Conduct prompt follow-ups on cases and maintain accurate logs for audit purposes, ensuring all interactions and resolutions are documented thoroughly and recorded in the Client Events Management System (CEMS).
• Maintain ongoing communication and collaborate with internal and FIDReC stakeholders to facilitate smooth resolution processes and address any arising issues effectively.
• Review merits of the case basing on investigation findings, table the findings, and conduct reviews with stakeholders to agree on a decision of each case.
• Ensure that all case handling and resolution processes are aligned with the bank's policies and procedures, particularly the Master Process Document (MPD).
• Work closely with FIDReC case managers to facilitate effective resolution of ongoing cases and participate in mediation and adjudication processes as needed.
• Identify opportunities to improve processes to elevate customer experience or close gaps

Business

• To support WRB as the primary liaison between the bank and FIDReC to ensure timely, accurate, and professional handling of all complaint cases.

​​​​​​​People & Talent

• Ensure daily productivity towards meeting CE KPIs and ensure consistency in achievement of individual productivity and quality of work.
• Embed valued behaviours and stronger performance culture via continuous engagement and sharing of success stories and recognition.
• Embed innovation, creative thinking, digitisation mindset to implement delighters along a client journey to improve client experience.
• Individual responsibility to upskill and sharpen compatible skills to manage all FIDReC complaints

Risk Management

• Personal accountability for quality and completeness of record keeping on FIDReC/ Early Resolution complaints
• Drive a strong service culture supporting the strategic direction on improving client experience, Treating Clients Fairly (TCF) and reducing complaints with zero tolerance on substantiated Staff Related complaints.
• Drive/ support a strong control environment through creating high awareness of Fair Dealing outcomes and ensuring adequate and proper reporting and governance on complaint management.

Governance

• Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation
• Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
• Engage with all audit report findings and ensure feedback is acted upon

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Key Stakeholders

• Internal/External Stakeholders: Frontline, Products and Operations

Other Responsibilities

• Embed Here for good and Group’s brand and values in Client Experience
• Able to take on other projects such as improving client journey, processes and perform analysis of clients’ insights where applicable.

Our Ideal candidate

• 4 plus years of experience in banking processes..
• Experience Macros and powerpoint is preferred .
• Experience in Compliance is a plus
• Experience in a client experience/ complaint resolution: case management preferred
• Familiarity in banking processes and regulatory requirements is a plus .

Role Specific Technical Competencies

• Good writing and communication skill.
• Powerpoint
• Excel (knowledge of Macros/Pivot) is an advantage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• Process workmen compensation insurance & claims.

• Assist in implementation of the organization’s SHMS.

• Coordinate EHS promotional activities within the organisation.

• Participates as a risk management team member in the corporate RM organization.

• Briefs safety manager team periodically on the execution status of the overall safety program.

• Assist in conduct of monthly corporate WSH committee meetings.

• Take minutes of all meetings and maintain proper records.

• Submit EHS related documentations (internal and external).

• Maintain all relevant RHS records.

• Any other duties as may be assigned.