A customer service officer is one whose primary role is to respond to a variety of customer inquiries and requests through the telephone, in person (i.e., over the counter), or by using internet platforms such as the social media.

In most companies, the duties, tasks, and responsibilities usually performed by customer service officers are shown in the job description example given below:

• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
• Incorporate with the company’s CIO to see to it that the interface to data is easy to understand and use by customers
• Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
• Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
• Train new staff on customer service techniques and skills
• Receive customer service inquiries
• Respond to customer service inquiries
• Promote company’s product and services
• Handle certain transactions
• Identify needs/wants of customers
• Make available product brochures for customers
• Update details for personal and business clients, such as name and address details
• Provide pricing and delivery information to customers
• Perform verification of customers
• Persuade customers until they reconsider any cancellation made
• Answer customer questions about warranties or terms of sale
• Suggest possible solutions whenever there is a malfunction in a product
• Educate customers on deals and promotions the company is offering
• Resolve complaints through phone, email, or social media
• Reach out to customers via phone call; verifying information regarding their account
• Greet customers in the warmest possible way and find out their problem or reason for calling
• Responsible for cancelling or upgrading accounts
• Assist with placement of orders, refunds, or necessary exchanges
• Provide advice on company information
• Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
• Handle product recalls
• Assist in selling products and services
• Utilize computer technology to handle high call volumes
• Collaborate with the customer service manager to ensure that proper customer service is being delivered
• Close out or open call records
• Regularly compile reports and submit to the management on overall customer satisfaction

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

Public Healthcare Institution

with AWS, Performance Bonus, Variable Bonus

Job Description:

• Assist in AR transactions including billing & receipt
• Handle revenue reconciliations, bank reconciliations and cashflow projection
• Prepare journals, adjustment and audit schedules
• Backup for clinic cash collection
• Any other task assigned

Requirement:

• Minimum Diploma in Accounting & Finance or equivalent

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

*We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. *

“JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Avena Esther Gene

EA Personnel Reg No: R24120999

Working Day: Mon to Fri, 8.30am- 5pm

Address: Jurong Logistics Hub 619115

Salary: $2800 -$3300

Company background:

Headquarter in Europe, company is a pioneer and a global leader in the international moving industry.

Job responsibilities:

• Coordination of all inbound/outbound shipment
• Provide customer support by giving them advice on their shipment, various country customary rules and regulations; provide after-sale support and following up with client till the whole transaction is done.
• Book the consignment (freight / transporters / forwarders) in accordance with costs and price strategy of the company
• Organize the booking and operations in accordance with the client’s service sold
• Send all necessary information and documentation to clients / agents / sea companies / forwarders etc…on time
• Liaise and maintain good relations with agents and shipping companies.
• For Sea Import / Air freight files, once operation complete (delivery document for Sea and Air import, Airway bill for Air export), must be transmitted immediately to the Branch Manager in order to prepare invoicing instructions to the Accountant Manager.
• For sea Export files, once the Bill of Lading has been received, the original sets of client documentation will be mailed to the destination agent and the same time apply for the export permit for the shipping lines.
• To prepare the pre-alert ticking the service instructions
• To transfer the Pre-Alert project to the Customer Service Manager for checking instructions stated before being approved by the Branch Manager.
• To send the approved Pre-Alert to the agent / Branch at destination
• To inform immediately the Branch Manager about any changes in regulation procedures for export or import and to estimate what impact it will have on the organisation and costs without any delay.
• Follow up the container’s status on a daily base.
• Provide feedback on moves to ensure smooth operations.
• Collect the agent’s general tracker.
• Collect and forward required clearing and shipping documentation timely.
• Complete the job files timely and keep the job files sorted
• Master office tools
• Master NSI
• Make the suppliers annual evaluation

Low Jia Yi R22104302
The Supreme HR Advisory Pte Ltd 14C7279

\Responsibilities

• Welcoming customers, informing them about specials or new items, answering questions and accepting orders.
• Knowledgeable of the menu and preparing them.
• Grinding, blending, brewing and highlighting the differences between items and answering customer queries about the menu.
• Maintain clean, well-stocked and updated displays
• Continuously expand knowledge in food and beverage
• Adhere to all food safety regulations and quality controls

Qualifications & Requirements

• At least 1 year of experience in food and beverage preparation or customer service preferred.
• Training and willingness to continue learning about food and beverage preparation.
• Exceptional listening and communication skills
• Committed to customer satisfaction and service excellence
• Willingness to work as part of a high-energy, efficient team in a fast-paced environment

Working Timing: Mon to Fri, 9am – 6pm

Working Location: Kallang Junction (Hybrid Arrangement, 2 days WFH)

Salary: $2800 - $3300

Company Background:

An award-winning, full-service creative marketing agency.

Responsibilities & Duties

• Manage client portfolio to help our clients improve their traditional, online & social presence.
• Deep understanding of online advertising, Influencer marketing and solid experience in marketing with a customer service approach.
• Develop digital campaigns to increase engagement on social media platforms.
• Implement and manage Google Adwords, Facebook, IG and Tiktok Campaigns
• Generate Ideas and Develop Content for social media platforms
• Monitor and optimize ad campaigns
• Measure Campaign performance using a variety of web analytics tools
• Acquire insight into online marketing trends and keep up-to-date on strategies and best practices

Requirements

• Min Diploma in Marketing/Advertising/ Media or equivalent are welcome to apply
• Experience in client servicing and key account management
• Knowledge and experience in most social media management and trend is a must
• Familiar with SEO, SEM, Social Media Marketing

Low Jia Yi R22104302
The Supreme HR Advisory Pte Ltd 14C7279

Job Description & Requirements

Job Description

1. Valid Class 4 License with no major accidents in the past 5 years

2. Able to read & write & converse in simple English

3. Physically fit to run errands & load/unload goods

4. Prior experience and familiar with Driving around Singapore roads

5. Agent & Import Clearance

6. Export Transfers

7. Any other job as assigned

Warehouse in Changi Airfreight Centre

5.5 days work week

Required to work mid nights shift and weekends and public holiday

Summary of the Role :

The Cyber Security Analyst is responsible for safeguarding the organization’s digital assets by identifying and mitigating potential security risks, monitoring network activity for unusual behaviour, and responding to incidents. This role requires a strong understanding of security best practices, hands-on experience with various security tools, and the ability to respond quickly and effectively to emerging threats.

A key focus of this role is on the effective management and optimization of the Security Information

and Event Management (SIEM) system, ensuring it provides actionable intelligence for rapid threat response. This role will require strong analytical skills, good collaboration skills, detailed working knowledge of current and emerging security technologies, and the ability to correlate events to identify abnormal behaviour.

Responsibilities:

• Responsible to ensure accurate and rapid response to security events.
• Analyze security logs, SIEM alerts, and incident reports to identify and mitigate risks.
• Respond to and investigate security incidents, including breaches, malware outbreaks, and phishing attacks. Monitor networks and systems for security breaches, alerts, and anomalous activity.
• Conduct root-cause analysis to prevent future incidents and develop incident response procedures.
• Provide analysis and trending of security log data from various security devices.
• Configure and maintain SIEM tools to align with the organization’s security objectives and threat landscape.
• Create custom SIEM dashboards and reports for different stakeholders to visualize critical security metrics and incident data.
• Develop and optimize SIEM content, including rules, alerts, and correlation logic, to improve threat detection and response.
• Regularly review and tune SIEM rules to reduce false positives, enhance event correlation, and maintain relevance to evolving threats.
• Document and update SIEM processes and configurations, ensuring a high level of data accuracy and availability.
• Perform regular vulnerability scans and assist in patch management processes. Work with IT teams to prioritize and remediate them.
• Recommend solutions to mitigate risks in any activity that may potentially impact security of existing IT and information management
• Ensure compliance with industry regulations (e.g. GDPR, ISO 27001) and company policies.
• Assist in the development, implementation, and maintenance of security policies, standards, and guidelines.
• Assist in training staff on security best practices, including phishing awareness and data protection.
• Help develop educational materials and conduct periodic security awareness training.
• Advise and consult internal/ external customers on risk assessment, threat modelling and vulnerability management. Perform risk assessments and recommend security measures to mitigate potential risks.
• Document risks, vulnerabilities, and remediation strategies in a detailed risk management report.
• Maintain up-to-date knowledge of the IT security industry, including awareness of new or revised security solutions, improved security processes and development of new attacks and threat vectors.
• Manage and optimize security tools, such as firewalls, antivirus software, and intrusion detection/prevention systems (IDPS).
• Perform 1st level troubleshooting on servers and network issues with regards to log collection/security tools.
• Generate reports on security metrics, incidents, and remediation efforts for management.
• Maintain accurate documentation of incidents, security changes, and system configurations.
• Any other ad-hoc duties as required or assigned.

Requirements:

• Bachelor Degree or Advanced Diploma in Computer Science, Information Technology, Cybersecurity from a recognized university or related field (or equivalent experience)
• At least 1-3 years in a cybersecurity role, with hands-on experience in SIEM content management, network security, threat monitoring, or incident response.
• Strong knowledge of cybersecurity principles, practices, and technologies.
• Expertise in SIEM tools and content management, including rule creation, alert tuning, and report customization.
• Proficiency with security tools like firewalls, IDPS, antivirus, and vulnerability scanners.
• Knowledge of scripting (Python, PowerShell) for automation within the SIEM environment is a plus.
• Ability to analyze and interpret security data to identify vulnerabilities and potential threats.
• Excellent communication skills, with the ability to explain complex security concepts to non-technical stakeholders.
• Strong analytical skills and attention to detail.
• Ability to work on-call or off-hours as needed to respond to security incidents.
• May require occasional travel for training or workshop.
• Experience in the application of threat modelling or other risk identification techniques.
• Detailed knowledge of system security vulnerabilities and remediation techniques, including penetration testing and the development of exploits.
• Breadth of knowledge in information security space with emphasis on TCP/IP network security, operating system security, common attack patterns and exploitation techniques.
• Relevant certifications (e.g., CompTIA Security+, Certified Information Systems Security
• Professional (CISSP), Certified Ethical Hacker (CEH), GIAC Security Essentials (GSEC)) are a plus.
• Effective leadership skills and a team player.
• Strong sense of ownership and drive.

Description

We are seeking for Technicians/Engineers to join a leading HVAC equipment manufacturer with over 30 years of industry presence in Singapore.

Location: Kembangan
Working hours: Mon to Fri, 8am to 5pm & Sat, 8am to 3pm
Salary: Basic $2800 to $5000, depending on experience

Job scope:
- Develop HVAC systems that meet the specific requirements of the building or facility (heating, cooling, ventilation).

- Diagnose and fix problems with HVAC systems, such as issues with temperature regulation, airflow, or refrigerant leaks

- Conduct performance tests to ensure HVAC systems are operating according to specifications

Requirements:
- Min. NITEC / Diploma in any relevant Engineering discipline
- Able to use AutoCAD to create 2D drawings
- Class 3 license would be advantageous

Site Quantity Surveyor

• Working Days: 5 Day A Week (Monday – Friday), Saturday may need to work half day depends on project (Can claim OT)
• Working Hours: 8:30am -5:30pm
• Office at City Hall, Working location at Island wide
• $2800 to $3800

Requirements:

• Possess Diploma/Degree in Quantity Surveying.

Job Scope

• Reports to Project General Manager/Project Manager
• Quantity taking off, Study pre-contract files
• Identify specified or equivalent materials
• Study pre-contract quotations and to obtain new quotations for works
• Check availability of stock of materials and their delivery time
• Check/sourcing of quotations, clarify, and assist in the negotiation with sub-contractors and suppliers
• Reconcile quantities in contract and those claimed by sub-contractors and suppliers
• Monitor, measure, and price variation works
• Prepare periodic progress valuation
• Check progress claims submitted by sub-contractors
• Study all site instructions issued and advise Project Manager of time and cost implications
• Monitor the expenses of the project and advise the Project Manager on the financial status
• Brief site staff on procedure of recording and confirming oral instructions
• Closing of final account
• Contract-Based

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

Job Responsibilities:

• Develop Low-Power Design Workflows:
  Own the design process to minimize power consumption while ensuring performance and reliability using advanced tools and techniques.
• Full-Chip Floor Planning and Routing:
  Lead floor planning and place-and-route efforts to optimize chip area and meet performance, area, and power goals.
• Power Network Design:
  Create and analyze robust power networks to ensure performance, minimize losses, and support low-power goals.
• Timing Closure and Signoff:
  Collaborate with teams to resolve timing issues and manage power and signal integrity for design verification.
• Physical Verification (DRC and LVS):
  Ensure compliance with layout and manufacturing rules through DRC and LVS for a tape-out-ready design.
• Cross-Team Collaboration:
  Work with engineers across functions to align designs with chip architecture and solve design challenges.
• Continuous Improvement:
  Stay updated on design advancements and improve workflows for better efficiency and low-power optimization.

Requirements:

• Educational Background:
  Bachelor’s degree or higher in Electronics, Computer Science, Electrical Engineering, or a related field. Advanced degrees (Master’s/Ph.D.) are a plus.
• Experience:
  Minimum X years in physical design with a focus on high-performance, low-power designs. Must have tape-out experience and familiarity with advanced semiconductor technologies (12nm and below).
• Technical Expertise:
  Proficient in full-chip floor planning, place-and-route, and physical verification (DRC and LVS). Strong knowledge of power network design, IR drop analysis, and timing closure with static timing analysis (STA) tools like PrimeTime.
• Software Knowledge:
  Experience with tools such as Synopsys IC Compiler, Cadence Innovus, and scripting languages like Perl, TCL, and Python.
• Place-and-Route Experience:
  Hands-on expertise in place-and-route methodologies for optimizing performance, power, and area.
• Soft Skills:
  Excellent communication and collaboration skills to work effectively in multidisciplinary teams. Strong problem-solving and critical thinking abilities to address design challenges.
• Preferred Skills:
  Experience with advanced low-power techniques, deep sub-micron technologies (7nm, 5nm, etc.), multi-voltage designs, and design-for-manufacturing (DFM) principles.

Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Roles and Responsibilities:

• Understand company policies, marketing strategies, and industry guidelines.
• Stay updated on product knowledge, market trends, and competitor activities.
• Maintain an up-to-date list of key HCPs and ensure regular, effective engagements.
• Plan and achieve coverage and frequency targets for HCP visits.
• Achieve budget targets in assigned territory, ensuring wide and deep product penetration across clinics and hospitals.
• Monitor and report on competitor activities and market trends.
• Maintain company materials and submit monthly expense claims on time.

Requirements:

• Degree in Pharmaceutical / Nephrology or related field.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R23118456
• EA Personnel Name: Law Yi Xin

About Our Client

• Manufacturing @ West
• Mon - Fri, 8.30am to 5.30pm

Job Description

• Reconciliation and Record Keeping
  Reconciling bank statements.
  Maintaining accurate financial records.
  Preparing audit schedules and fixed asset schedules.
  Preparing monthly and annual financial reports.
• Taxation
  Preparing tax computations for GST, which often falls under GL.
• Compliance
  Ensuring compliance with financial regulations and policies is a core GL responsibility.
• AP (Accounts Payable)
  Preparing and processing invoices and payments.

Reach out

Please submit your updated resume by using the APPLY NOW button

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to Kanry Search Singapore Pte Ltd’s PDPA and e2i’s PDPA.”

Kanry Search Singapore | 24C2261

Sarah Lau | R22110930

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Job Subject Title: Business Development Executive

Job Summary:

• Business Development / Executive ( Gift marketing )
• Permanent role
• Basic range from $2800 to $3500 + Commission
• Monday to Friday, 9am to 6pm
• Location: Sembawang

Responsibilities:

• Generate leads through various channels such as cold calling, networking, and referrals.
• Identify potential clients and understand their needs and requirements.
• Present and demonstrate our products/services to prospective customers.
• Negotiate and close sales deals to achieve monthly and quarterly sales targets.
• Build and maintain long-term relationships with clients by providing excellent customer service and support.
• Coordinate with other stakeholders to ensure alignment of expectations and project completion within schedule.
• Prepare paperwork, such as quotations, sales orders/purchase orders, and reports.
• Work with Procurement Team to obtain the best price and terms to close sales.
• Monitor and report on project progress, performance, and issues, and take corrective actions as needed.
• Related ad hoc duties as necessary.

Requirements:

• Minimum 1 year of B2B experience
• Experience in corporate sales or dealing with marketers is advantageous.
• Excellent interpersonal, communication, and presentation skills.
• Sales-oriented and self-motivated willingness to work in a fast-paced environment

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

You are welcome to visit our website at www.rdtpsg.com

RD Trusted Partners Pte Ltd| EA License No.: 24C2352

Devon Yang Yue Teng | EA Personnel No.: R24123723

Job Responsibilities:

• Attend to patients courteously upholding quality service standard
• Perform triage and registration
• Responsible for front-desk duties such as, appointments, billing and payment collection, handle enquiries (email/phone/walk-in)
• Ensure availability and operation of the necessary equipment (e.g. NETS/credit card, etc), supplies (e.g. medication, masks, stationery), and systems.
• Perform insurance/medisave claims submission and verification of particulars and limits in various claims portal
• Chaperoning doctor for patient examination
• Assist to prepare and dispense medication
• Top up medications and assist in stock taking as required
• Responsible for the cleanliness of the clinic facilities, including regular wipe down/cleaning.
• Any other duties as required

Job Requirements:

• Minimum GCE N / 'O' level/ NITEC/Diploma in related field
• Good interpersonal and communication skills.
• Passionate to learn and work in the Healthcare sector
• Ability to organise, plan and implement
• Good communication and interpersonal skills
• Meticulous, Independent, able to multi-task and follow-through with minimum supervision

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Description:

• Analyse the needs of users, design, test and develop the software solutions to meet those needs by utilizing the principals of computer science and information technology.
• To provide flexible solutions to integrated applications, recommend upgrades for existing network, systems and programs, and to ensure any new product integrations are hassle free.
• Analyse product requirements and implementation of feasible solutions to meet these requirements
• Update exsisting software, to enhance software capabilities, develop and take charge of software testing and validation procedures while ensuring the continued functionality of a program during maintenance and testing phase
• Document each aspect of a system or application as a reference for future upgrades and maintenance
• Revisit the development process to fix bugs or address client or consumer concerns, supporting existing data patches and enhancements.
• Work with the business analysts and users to ensure policy premiums are calculated as required.
• Work with computer engineers to integrate any hardware and software systems to develop specifications and performance requirements.
• Involved in UAT deployment and support, as well as support End to End Intergration testing.
• Handle change requests and delivering them sucessfully in a timely manner.

Requirements:

• Minimum 5 years of revalant experience
• Preferbly with experiences in the healthcare/insurance industry with functional knowledge

Responsibilities

• Identifying target audiences and trends to create effective communication strategies that are in line with the company's objectives.
• Tracking the effectiveness of communication strategies using advanced techniques and finding opportunities for improvement.
• Maintaining contact with the media and marketing professionals to help promote and distribute communications and marketing materials including press releases and social media posts.
• Building positive relationships with other industry stakeholders such as consumers, partners, and investors.
• Planning, executing, as well as attending industry events such as conferences and product launches to grow the organisation’s network.
• Ensuring consistency in messaging, visual identity, and brand voice across all communication materials to nurture the organisation's brand and reputation.

Requirements

• Degree in Communications
• Good organisational and administrative skills
• Good interpersonal, verbal and written communication skills
• Proficient in Microsoft Outlook, Word and Excel
• Good team player, have an eye for details and ability to multi-task

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Role: Senior UI/UX Designer

Duration: 12 months (convertible to perm)

Location: Singapore

We are looking for a dynamic and forward-thinking Senior Designer with strong Product Design expertise. In this role, you will leverage your expertise in design, business strategy, and research to guide our clients in developing and launching successful products or strategies. You will be a trusted advisor, leading engagements, mentoring junior consultants, and driving innovation for a diverse range of clients.

Responsibilities:

• Engage with clients to understand their business goals, challenges, and needs to define clear product vision and strategy.

• Facilitate client workshops and strategy sessions to shape product roadmaps and prioritize features.

• Collaborate with stakeholders to create product strategies that balance user experience, market trends, and technical feasibility.

• Lead the product design process, translating strategic goals into user-centric product designs and prototypes.

• Ensure seamless integration of product design into the overall development process by working closely with developers, project managers, and designers.

• Analyse market dynamics, competitive landscapes, and business models to inform product strategy recommendations for clients.

• Evaluate the feasibility and viability of new product ideas for clients, considering both user value and business impact.

• Stay up-to-date with industry trends, emerging technologies, and best practices in product design and strategy.

Requirements:

• 8 years of experience in product strategy and product design, with a proven track record of delivering successful digital products.

• Expertise in engaging with clients and stakeholders to develop product vision, strategy, and roadmaps.

• Strong background in product design, including UI/UX principles, wireframing, and prototyping.

• Experience conducting user research and testing to inform design decisions.

• Ability to synthesize complex business and technical requirements

into actionable product solutions.

• Excellent communication and facilitation skills, with the ability to guide clients through strategic conversations.

• Proven ability to work collaboratively with multidisciplinary teams in a fast-paced environment.

• Knowledge of agile development processes and tools.

Additional Information:

• 5 Days work
• Training provided
• Mentorship available — you will have a mentor to guide you.
• Experience in sales from other industries is welcome.
• Opportunity to grow in the shipping industry
• Basic + uncapped commission

Responsibilities:

• Make calls to arrange meetings with potential clients.
• Build relationships with new and existing customers.
• Follow up with clients and provide great after-sales support.
• Update customer details in the company system.
• Respond to sales inquiries and provide quotes.
• Present services to clients as needed.

Requirements:

• Minimum 'O' Level qualification. No experience needed.
• Friendly, motivated, and outgoing personality.
• Good communication skills (speaking and writing).
• Able to work under pressure and meet deadlines.
• Can work independently or as part of a team

Whatsapp- 93392324
email- [email protected]

EA License No: 18C9495

EA Personnel No: R1874043

EA Personnel Name: Lucas Chang

Our client is from Semiconductor industry. They are now recruiting a Process Development Engineer to be part of their Engineer team to assist their team for the next phase of their business. They are located in the North - easily accessible.

Roles and Responsibilities:

• Conduct internal audits to ensure production processes align with ISO 45001 standards.
• Ensure all process documentation is accurate and up-to-date.
• Support the organization in achieving ISO 45001 recertification with zero findings.

Requirements:

• Degree in Engineering or related field.
• Min 3 years of experience in semiconductor or related industry
• Experience in Design for Manufacturing (DFM) / Design for Assembly (DFA) is a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R23118456
• EA Personnel Name: Law Yi Xin

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Operations Executive to join their Warehouse Operations team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Optimize warehouse and administrative processes for efficiency.
• Identify and address improvement opportunities with staff and leaders.
• Drive projects to reduce waste, enhance productivity, and ensure sustainability.
• Implement digital tools to streamline workflows and improve the work environment.
• Present proposals to customers and coordinate implementation with stakeholders.
• Achieve annual targets for cost savings, sustainability, and customer improvement goals.

Requirements:

• Min Degree in Supply Chain or related study
• Min 3 years of warehouse operations, with exposure in process improvement projects
• Experience in automation tools such as powerbi, Python or power automate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

JOB SUMMARY

Overall

• This CX role is the torchbearer of a customer-centric culture in an organization that leads to great customer experience. As a CX Analyst within the team, you will bring your mastery of analyst experience to coach stakeholders and teams across the bank as we transform the way we collect data, listen to customers, and identify the focused area to improve experience for our customers.
• This role will be focusing on operationalizing the Global CX Strategy, Complaints Optimization, NPS, Analytics, and market partnering. A “challenge accepted” attitude is a must in this fast-paced environment.

RESPONSIBILITIES

Strategy

• Review industry best practices and benchmarks to ensure WRB is always efficient in their setup and operation across Customer Experience domain. Brings in the customer lens, voice, behavior, and insights and translates these into a defined set of linked end-to-end customer experiences to our various markets. Partner with Analytics and Insights teams on CX optimisation initiatives to turn data into actionable insights. Translate insights into compelling story, and effectively communicate business outcomes that deliver a best-in-class ROX.

Business

• Continuously monitor, analyze, and improve customer satisfaction, NPS, average response time, average resolution time and other customer metrics. Operationalise the global customer experience blueprint and ensure continuous improvement processes alongside Country CX heads to enhance customer experience and customer service levels. Work intensively with Country CX teams to deliver a seamless customer experience across all stages and touchpoints in a customer journey

Processes

• Operationalize CX Sharing forum to facilitate strong and effective collaboration across WRB CX Heads to deliver on the Customer Experience agenda. Standardise and maintain Global Customer Experience framework and standard operating procedures for WRB. Build and maintain user friendly dashboards to visualize client insights and turning data into insights by using data analytics tools like Qualtrics, Tableau, PowerBI. Managing vendors to translate business objectives into tangible results and deliverables. Understand Client Journey improvement process. Suggesting the right tough points to collect data and measure right client insights during the journeys. Participate group activities such as envisioning / ideation, planning, issue resolution, action planning, assumptions testing & prototyping as well as requirements gathering.

People & Talent

• Individual Contributor. Be a team player and uphold the company values behaviours.

Risk Management

• The ability to understand of the main risks facing the Group and the role they play in managing them.

Governance

• Support the Global Process owner for Complaints and take active role in the Group CX Forum

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Group WSDM & CCO teams
• Group and Country Personal Banking teams, Digital teams, Product teams and CX teams
• Group Digital Management team, WRB
• Group Personal Management team, WRB
• Global COO teams, WRB
• External Consulting firms and research partners

Other Responsibilities

• Embed Here for good and Group’s brand and values in Client Experience and Research
• WRB; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• 5 plus years working experience in Banking.
• 3+ years in Customer experience management and customer insights in finance industry.
• Experience of Customer experience processes, and proven customer-centered design methodologies.
• Proven track record in executing & operationalizing a Customer experience vision.
• Strong strategic acumen coupled with strong execution experience.
• Outstanding stakeholder management skills.
• Strong collaboration, consensus building, problem resolution and communication skills are a prerequisite.
• Application of in-depth customer experience knowledge and best practice.
• Proven achievement of consistent, high-quality results.
• High energy, can-do attitude, very strong sense of ownership and desire to succeed with commensurate analytical and strategic skills.
• Executive-level communication & presentation skills; must have persuasive "presence" and ability to effectively communicate technology to business stakeholders and business to technology people
• Energy and a desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results.
• Relationship building – able to build strong relationships across internal and external stakeholders.

Role Specific Technical Competencies

• Banking.
• Customer experience management.
• Customer-centered design methodologies.
• Stakeholder management skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers