• Proven experience implementing ServiceNow solutions, particularly in ITOM, CMDB, and CSDM.
• Strong understanding of ITIL processes and frameworks.
• ServiceNow certifications (e.g., Certified Implementation Specialist, ITOM) are highly desirable.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders.
• Ability to manage multiple projects simultaneously and meet deadlines.
Preferred Skills:
• Experience with ServiceNow Discovery, Service Mapping, and Event Management modules.
• Knowledge of integration strategies with other ITSM tools and systems.
• Familiarity with scripting languages (e.g., JavaScript) and ServiceNow development best practices.