• Manage and oversee documents of the project

• Process all incoming and outgoing document within the required time period and in accordance with procedure

• Ensure documents are stored and backed up according to retention policies

• Electronic/manual filling of technical documents and drawings.

• Prepare transmittal for submitting deliverables to clients.

• Monitor and keep track of project document submission through online system

• Monitor the submissions status and take action to resubmit for Rejected, Revised documents in specific time

• Prepare weekly progress report of As-built drawing submission

• Collect and store the project completion documents

• Sorting, storing and retrieving electronic and hard copy documents

• Prepare the documents, charts and presentation as per request from Project or Site Manager

• Any other duties to be assigned from time to time

• Perform all works which include filing, typing, photocopying and other works being assigned from time to time

The position will report to the Head of Business Development (BD), to develop product decks that provide pertinent information for BD team to weave into their proposals and pitch decks. The pitch decks also provide information for Project Management and Delivery team for purposes of deployment and proper use.

Key Responsibilities

• Work with Business Development team to stitch up overall solutioning addressing customers’ key pain points. Establish good value engineering to position why the customers would benefit from the solution is essential.
• Responsible for onboarding of suitable products and solutions from external parties and going through an Expose-Test-Build approach to finally onboarding to our product / service portfolio.
• Responsible for product O&M, roadmaps, inclusive of inhouse development of products.
• In charge of organising meetings with BD, and Project Management and Delivery team.
• Collaborate with BD team on product sales performance and receive feedback for further product improvement.
• Work with Head of MRF on testing / development of products / solutions at MRF and contribute towards transformation of MRF.
• Lead a team of 3 to 4, including potential interns, in the solution architect team

Preferred Requirements and Competencies

• Experience in Solution Architect role preferred
• Engineering degree (Mechanical/ Electrical) preferred
• Experience working in a fast and dynamic environment
• Good communication skills
• Proactive in driving business outcomes
• Self-starter

Job Descriptions

• Perform General administrative includes data entry,phone calls, scanning & filing of documents
• Handle administrative duties includes but not limited to; invoicing, delivery orders, emails, paperworks etc.
• Maintaining & Collating monthly reports
• Develop and carry out an efficient documentation & filing system
• Office Housekeeping
• Any other duties as assigned by superior

Job Requirements

• Proficient in Microsoft Office software such as MS Word, MS Excel
• Preferbably with basic accounting or administrative skills
• Able to converse in both English & Mandarin
• Able to commence the job within short notice
• Basic guidance will be provided
• Singaporeans only

Description

You will be part of a team in a security firm specializing in supplying the latest security surveillance systems to the Asia Pacific region. Our client has gained a remarkable reputation for their high-performance equipment and comprehensive after-sales technical services.

As a Network Technician, you will be responsible for the following :-

• Be a part of Network Maintenance standby duty rotation that is assigned by the Team Lead.
• Achieve the Service Level Agreement (SLAs) set for resolving single faulty cases. Meet these SLAs to maintain high level service quality.
• Provide 1st Level on-site Network Support to end-users.
• Attend to daily customers' issues reported when not on standby.
• Perform routine tasks to ensure the network's stability and prevent potential issues.
• Identify and resolve issues related to network.
• Manage the allocation of Media Access Control (MAC) and Internet Protocol (IP) addresses to devices on the network.
• Apply software updates or patches to network devices and systems.

• Minimum Diploma Grad with Module in IT and has fundamental knowledge in Network.
• Communicates well and has good interpersonal skills.
• Capable to understanding and implement procedures and instructions given in operations manual.

• A strong team player with the ability to collaborate and willingness to support others.
• Have strong communications skills and ability to resolve issues or inquiries effectively.
• Able to work rotational shifts: 1st Shift (08:00 - 20:00 hours.) & 2nd Shift (20:00 - 08:00 hours).
• The successful applicants for this position should be ready to work primarily at Woodlands Checkpoint. However, they may also be assigned to work at Tuas checkpoint in the future on a rotational basis.

• You will be trained to install, monitor, and troubleshoot network equipment.
• Shift Allowance
• Performance Bonus

Min ‘N’/ ‘O’ Levels/ ITE/ Polytechnic

Able to commence work immediately

5.5 day work week (Alternate Saturday 8am-12pm)

Working hours (8am-5pm)

Responsibilities

General administrative duties

Handling daily incoming / outgoing calls

Prepare quotation, delivery orders & invoices

Manage our sales enquiry Emails

*Transport Pick Up at Tuas West Rd MRT

*Bonus Performance

*Immediate Hiring

Job Responsibilities:

• Support continuous improvement efforts in QMS.
• Support in root cause analysis and implementation of corrective/ preventive actions for process related concerns.
• Analyze and provide timely respond to customer complaints.
• Interface with Customer and Operations to ensure new product transfer to manufacturing are in accordance with approved requirements.
• Prepare Quality performance metrics and reports.

Requirements:

• Diploma in Mechanical Engineering, Quality, or equivalent.
• Minimum 2 years work experience in Quality Management System in manufacturing environment.
• Good knowledge of ISO 9001. Knowledge of API Q1 is preferred.
• Strong command of English language, both oral & writing.
• Knowledge of metal working industry is preferred.
• Knowledge of risk assessment principles and methods.
• Knowledge of SAP is preferred.
• Positive & proactive attitude.

Job Responsibilities:

• Support continuous improvement efforts in QMS.
• Support in root cause analysis and implementation of corrective/ preventive actions for process related concerns.
• Analyze and provide timely respond to customer complaints.
• Interface with Customer and Operations to ensure new product transfer to manufacturing are in accordance with approved requirements.
• Prepare Quality performance metrics and reports.

Requirements:

• Diploma in Mechanical Engineering, Quality, or equivalent.
• Minimum 2 years work experience in Quality Management System in manufacturing environment.
• Good knowledge of ISO 9001. Knowledge of API Q1 is preferred.
• Strong command of English language, both oral & writing.
• Knowledge of metal working industry is preferred.
• Knowledge of risk assessment principles and methods.
• Knowledge of SAP is preferred.
• Positive & proactive attitude.

• Working Location: 32 Quality Road, Singapore 618804

• Working Hours: 5 days work week (8am - 5pm)

• Annual Leave: 7 days

• Duration: Permanent Role (Full Time)

• Meals will be provided

Key Responsibilities:

• Perform pick and pack of goods

• Loading and unloading from container and loose shipment.

• Segregation of stock base on item and put away

• Pick the order by using scanner and scan pack

• Report any product damages, take photos and document, move to designated stocking location

• To support general warehouse operations

• Any other ad-hoc duties as assigned by superior

Requirements:

• Physically fit

• Able to operate forklift is an advantage (e.g. Forklift, Reach Truck, Order Picker etc.)

• Good initiative, responsible and can-do working attitude

• Bilingual in English and Mandarin

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

Sales Executive Job responsibilities include:

• Conducting market research to identify selling possibilities and evaluate customer needs
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Setting up meetings with potential clients and listening to their wishes and concerns
• Possess own Transport
• Basic + Transport Allowence + Commission
• 5days work

The Purchaser is responsible and accountable for (but not limited to) the following:-

1. Collection of materials from the local market based on jit(just in time) procurement
2. Identifying the products as per samples from operations and sending appropriate suppliers to make/supply similar products
3. Raise and issue Purchase Orders (PO).
4. Monitor PO progress and expedite deliveries.
5. Liaise with shippers, forwarders and warehouse to coordinate/monitor shipments.
6. Manage a price database of goods and services.
7. To ensure that all activities are carried out in accordance with the company's quality, health, safety & environment (QHSE) and Eithics & Compliance policies
8. Perform any other duties as requested by Team Leader/Procurement Manager

Job Responsibilities:

1. Perform contamination tests on products according to customer requirement.
2. Ensure the assigned lab test correlations with customer to be certified/ re-certified.
3. Perform assigned projects by management and support in cleanliness improvement action.
4. Ensure proper control, maintenance and updating of Lab documentation system.
5. Ensure all test instruments in good condition with regularly preventive maintenance and calibration.
6. Assist in liaison with customers and suppliers on analytical results.

Job Requirement:

• Diploma with 2 years experience in related field or degree in chemistry / chemical engineering
• Familiar with lab test equipments (SEM-EDX,GCMS, IC, FTIR & LPC )

Responsibilities:

*Operating of forklift independently;

*Ensure proper control & maintenance of forklift ;

*Assist in the warehouse and packaging operations

*Handle different products with different product characteristics

*Ensure all orders are handled promptly and accurately

*Perform work in hot and humid environment

* Any others adhoc warehouse duties as assigned

Requirements:

· Able to commit overtime when required

· Possess a valid forklift license & valid Singapore class 3 driving license

· 1 year relevant experience required;

· Good working attitudes at all times;

· Willing to work at near Tuas West Rd MRT, @ Tuas Ave 12 area;

· 6D work week;

Job Descriptions

• Oversee and provide support to the day to day operations in the company.
• Follow up with respective departments and serve clients well.
• Replying emails and data entry.
• Provide administrative support as and when needed.
• Salary Range: $2000 - $2500

Job Requirements

• Prior Accounting / Payroll knowledge is an added advantage.
• Proficient in Microsoft Office.
• Able to speak English fluently.
• Able to multitask.
• Able to work in a fast paced environment.
• Able to work in and as a team.
• Effective time management skills.
• Effective team coordination skills.
• Effective communication skills.
• Able to work immediately is advantageous.

Job Info:

• Salary: Basic from $3000 - $3500 + AWS + VB
• Working Hour: 5 days (Rotating Shift)
• Location: Central

Job Scope:

• Upkeep and general standard of the department under the guidance of the Front Office Manager
• Ensure smooth operation on a daily basis
• Review feedbacks, guest comments, and other information pertaining to front office
• Track guest satisfication levels and ensure requirements are adhered to
• Develop training programs for department

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Job Description

What you will do:

• Support and complement the engineering team and sales team in the process design related to refrigeration systems and gas compression systems inclusive of compressor selections with Frick Screw compressors, York multi-wheel centrifugal compressors, and other compressors or chillers for the projects. This includes vessel and heat exchanger design using HYSYS and HTRI software and optimal to have AutoCad 2D experience for P&IDs and PFDs.
• Assume responsibility in providing engineering support for the design of refrigeration systems and gas compression systems for sales and projects, attend HAZOP meetings, and assist the sale and project teams at customer meetings.

How you will do it:

• Design refrigeration systems for various applications and perform a heat balance.
• Prepare P&ID diagrams, equipment layout/piping layout for refrigeration system.
• Size refrigeration equipment such as pressure vessel, heat exchangers, valve and controls
• Able to read and understand project/technical specification and comply to require specification.
• Specify temperature, pressure and differential transmitters, and flow meters along with the instrument engineer.
• Design refrigeration system for cold rooms/chilled water system/glycol system
• Work with different vendors on the selection of third-party equipment
• Able to hold technical discussions with vendors, sub-contractors and customers.
• Frequent site visits to ensure the refrigeration systems are integrated and installed in accordance to original design and provide effective solution for any impromptu design changes.
• Meet or improve the committed submission schedule of engineering documents, and complete assigned tasks within the time frame given, with minimal supervision.

What we look for:

• Diploma / Degree in Chemical Engineering, or equivalent.
• Proficiency in AutoCAD is a must.
• Familiarity with international engineering codes such as ASHAERE/API/ IIAR/ ASME etc
• Minimum 5 years relevant experience, preferably in refrigeration, chemical process, oil and gas (onshore and offshore), food and beverage, or similar industry.
• Experience in engineering software - HYSYS/ HTRI is a plus.
• Knowledge in API is a plus.
• Experience in working with site contractors and vendors on the successful implementation of the refrigeration system design at site.
• Team player, effective communicator, able to build customer relationship and customer satisfaction.
• Able to work independently and have a strong sense of responsibility.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Job Info:

• Salary: $3300 - $3700 + AWS & VB
• Working Hour: Monday - Friday (9am - 6pm)
• Location: Ubi

Job Scope:

• Analyze market trends, customer preferences, and competitor activities to identify opportunities and potential risks
• Collaborate with the marketing team to align merchandising efforts with promotional campaigns
• Maintenance of Product Item Attributes categorization
• Weekly analysis of Products sell-through and monthly data reports required
• Merchandising support and cross-functional collaboration on key projects
• Accountable for sales performance, pricing, inventory, buying, allocation, grouping & markdowns
• Coordinate launching plans and follow-up with the Logistics Department for smooth delivery
• To work with the Visual Merchandising on the in-store display guideline
• Provide leadership and guidance to the merchandising team
• Train and develop team members to enhance their skills and knowledge
• Report efficiently to the Department Head on weekly action plans

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Job Info:

• Basic: $4000 - $5000 + AWS & VB + Transport Allowance
• Working Hour: 5 Days (Including Weekend), 9am - 6pm
• Location: Macpherson MRT

Job Scope:

• Responsible for managing and leading a given district, achieving sales, profitability and inventory targets while ensuring a unique and brand relevant shopping experience
• Oversee, coach and direct activities of Shop-in-charge person (eg. Store Managers) in the achievement of business objectives and efficient & effective store operations

Key Performance Indicators (KPIs):

• Execute retail operating procedures policies and control while ensuring retail excellence
• Achieve compliance with given statutory and corporate affairs requirements as appropriate
• Assist in executing promotion/marketing plans and opportunities to deliver sales and profitability targets
• Ensure delivery of 100% customer satisfaction
• Achieve district target set by the Management
• Ensure overall stock loss is maintained below 0.5%
• Achieve and conversion metrics as per Company benchmark

General Duities:

• Ensure consistency and compliance of operating and service standards, policies, and procedures
• Ensure high standards of store operations are met at all times, providing consumers with high-quality shopping and brand experience
• Work closely with Merchandising Team in stock allocation and planning
• Achieve an overall stock turn as per company target
• Ensure product selection for all stores is based on grades/ bands that reflect consumer profiles, competitive landscape, and store formats
• Loss prevention a key operational discipline
• Managing all outlets budgets and ensuring that each store operates within the budget
• Monitoring each store's P&L reports
• Addressing operational problems that arise

Specific Duties:

1. Marketing and Visual Merchandising:

• Ensure Retail Marketing plans are executed seasonally – aligned with brand marketing plans
• Work in accordance with Regional and Local VM standards and execute the look-and-feel of the store as pre-agreed

2. Store Visits:

• Ensure store visits are done consistently and take corrective measures if needed for business growth
• Prepare store visit checklist reports for weekly review with the Retail / Store Operations Manager

3. Expenses Control:

• Prepare and monitor revenue and expenditure in the retail stores/outlets to ensure attainment of profit objectives

4. Leadership - Proposing Decisions and Actions:

• Develop a team of Store Managers / Trainee Managers capable of executing store sales & marketing strategies and meeting financial objectives
• Build succession plan through effective hiring, development, training and staff retention program.
• Support and guide direct reports in solving cross-functions and people-related issues
• Any other ad hoc duties assigned

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

1. Manage day to day activities in Coding Centre

2. Handle all Admin related documentations

3. Assist Centre Manager in sales and marketing efforts

4. Work with parents and kids on schedule and attendance

5. Work with trainers on schedule and class management

6. Filing monthly revenue transactions and classifications

ISCE2 is seeking a talented Research Engineer to be part of a dynamic, multi-disciplinary team to develop next generation green and sustainable technology for the biomanufacturing of fine and specialty chemicals. This position offers an opportunity to work bioprocess and bioengineering to develop

scalable technologies for applications in green chemicals biomanufacturing. The ideal candidate is passionate about engineering biology for science and sustainability, self-motivated, organised, detail-oriented, enjoy laboratory work, and has excellent communication and teamwork skills. The successful candidate may be responsible for but not limited to:

• Molecular biology with emphasis on molecular cloning and DNA assembly
• Perform protein expression in bacterial systems, including molecular cloning, fermentation in bioreactors/shake flasks, and protein separation and immunoassays
• Design, plan and execute experiments based on proposed project scope
• Analyze data, interpret results and troubleshoot
• Presentation at regular project meetings and summarize results in reports
• Presentation and review of relevant literature
• Assist in the preparation of scientific communications; publications, figures and posters
• Perform general lab housekeeping
• Other duties as assigned by the manager

Requirements:

• BSc or Masters degree with some laboratory experience, preferably in Microbiology, Biotechnology, Chemical Engineering or Biological Engineering.
• At least 3 years of experience
• Experience with bioreactors will be advantageous.
• Preferred hands-on experience with molecular cloning and bioanalytical techniques, such as PCR, SDS-PAGE, LC-MS, Western blot, ELISA or other immunoassays, etc.
• Team player who is self-motivated and enjoy applied research work in a multidisciplinary environment
• Adaptable to team-oriented goals and requirements
• Good problem-solving skills
• Rigorous data analysis and interpretation skills
• Meticulous, attention to details and organized
• Excellent oral/written communication, documentation and organization skills
• Ability to prioritize responsibilities and multi-task

ISCE2 offers a challenging and rewarding work environment with opportunities for career development. If you are passionate about science and sustainability, and want to make a difference in the world, we encourage you to apply.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Roles & Responsibilities

Responsibilities :

1) In charge of all warehouse related activities from receiving, issuing, shipment packings and inventory arrangement.

2) Ensure daily receiving / issuing transaction movement are through FIFO, ensure item and quantity issuance correctness.

3) Maintain clear and organized records to ensure all reports and Goods Received Notes (GRN) are filed and stored properly

4) Update goods received data into SAP system

5) Responsible to verify all goods arrived as per the delivery note and the right quantity has been received. To report to stakeholders on incorrect/missing items.

6) Plan and restructure storage space and racking to improve the warehouse system.

7) Responsible for the continual improvements to existing warehousing system

8) To plan, organize and full responsible for stock reconciliation during every stock take with stakeholders.

9) Ensures that items are appropriately marked or tagged for identification purposes. Keeps records of items issued and received.

10) Has initiative to work independently and able to communicate well with others

12) Carry out other ad hoc duties as assigned

Requirements :

· Minimum N Level or SPM

· 3 – 5 years of warehousing experience,

. Forklift driving licence

· Experience in warehouse stacker

· Basic knowledge in Microsoft Excel

· Positive and Organized

Job Description

· Overall management of the warehouse to make sure the stocks are in order, accountable and stock amount is correct.

· Perform store activities that includes ordering, receiving, issuing, inventory counting, housekeeping, data entry and preparing reports

· Responsible for effective operation of all warehouse activities

· Requirements to follow the proper component handling procedures

· Move & deliver stocks around by provided trolleys

· Carry out inventory cycle count as and when required to

· Keep areas of work clean and tidy to ensure operational efficiency, where daily housekeeping is mandatory

Job Requirements:

· Min. 1-3 Years of experience as Warehouse Assistant

· Self-driven personality, attention to detail and good problem-solving skills.

· Excellent time management skills with the ability to multi-task and priorities work.

· Physically fit

Class 3 Driving License will be an added advantage

Lynk Fragrances is looking for a passionate candidate in the field of scent and fragrance. You should be someone capable and interested in pro-active and reactive development of fragrance to answer the market’s needs.

Gains, defends, and revitalizes Lynk’s product standards by developing olfactive vision for brands/category (usually at local or regional level) and generating fragrance solutions.

Identify business opportunities (pro-actively) and executes relevant action plan, leads key development projects and proactive initiatives

In charge of Fragrance development evaluation and collection build up

Actively and regularly research experts’ panels across categories and recommends scent development parameters that can advance product standards

Constantly develops in-depth market product knowledge in other categories

Detects olfactive trends and needs for category (Marketing insight) and turns them into concrete fragrance solutions

Participates to category strategy definition and execution (across functions : CMS, applied research, MR, perfumers, sales)

Qualifications and skills

• Min Diploma Holder
• Ability to work independently, while contributing to team-wide efforts
• You shall expect good career progression and opportunities to grow with the company!
• Our remuneration package includes Basic salary & medical benefits

Location: 18@Tradehub21

Job Requirements:

1. Strong interest to work in Fragrance/Scent Industry

2. Self starter, motivated and strong learning ability.

3. Good communication skills, strong organizational and coordination skills

4. Entry level

Working hours: 5 working days per week, Mon - Fri

Job Description & Requirements

• Assist the supervisor in day-to-day tasks
• Perform all other duties assigned by the supervisor and/or management in an efficient manner
• Operate forklift for organizing and storage of inventory
• Perform receiving, checking, counting and storing of goods in assigned location
• Assist in stock take and cycle count / Annual stock take
• Maintain cleanliness and orderliness of Store / Workshop
• Perform sales of spare parts to customers
• Basic computer knowledge
• Required language : Mandarin (spoken) & Simple English (written & spoken)
• Minimum 2 years of relevant working experience

• Assist the Technical Superintendent in ensuring the safe and efficient operation of the company's fleet
• Participate in the development and implementation of maintenance and repair plans for vessels
• Assist in coordinating and monitoring vessel performance and compliance with regulatory requirements
• Support the Technical Superintendent in managing budgets and tracking expenditures related to vessel maintenance and repairs
• Assist in conducting inspections and audits to ensure compliance with safety and quality standards
• Liaise with external contractors and vendors to coordinate maintenance and repair activities

• Bachelor's degree in Maritime Studies, Marine Engineering, or a related field
• Previous experience in a marine-related role is preferred
• Knowledge of maritime regulations and industry best practices
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in MS Office applications

Chan Chee Meng

EA 07C3069

R1110620

Job Responsibilities

1. Reporting to Plant manager, to lead a team of supervisors and technicians.
2. To support EPC and startup of equipment for entire plant operations.
3. To enforce process safety and equipment uptime.
4. To ensure proper housekeeping of data and documents.
5. To provide operating, troubleshooting and continuous improvement plan.
6. To optimise manufacturing parameters for yield improvements and equipment utilisation rate.
7. Be able to read and understand P&ID and documentation with good engineering practices and knowledge.
8. Other duties as per required.

Job Requirements

1. Minimum diploma or degree in Engineering, preferably, Mechanical, Electrical, Chemical or equivalent
2. At least 2 to 3 years relevant experience in production plant with project management and equipment troubleshooting skill.
3. Knowledge in operating and maintenance of equipment in production plant.
4. Knowledge in automation control and mechanical servicing of equipment is advantageous.
5. Hands-on skill of mechanical operation of equipment in production plant with basic troubleshooting of equipment failure.
6. A team player, able to work under stress, fast-learner and is safety conscious.
7. Punctual and have positive work attitude.

• Working hours: Mon-Fri & Alt Sat (8.45am to 5.45pm)
• Company transport provided at Boon Lay MRT

The role is responsible for end to end Order to Cash process includes but not limited to manage customer accounts at an operational level, entering and processing assigned orders according to the procedures, dealing with and resolving questions and/or problems involving operational activities, proper coordination and communication with customers, internal functional teams and external service providers for the execution of the shipments and shipping documentations.

Key areas of responsibilities:

· Process external customer orders in system and/or via manual process

· Manage end to end order fulfilment process

· Process return orders, credit and debit orders (customer order, intercompany stock order) as needed

· Provides information and literature to internal/ external customers / service provider as needed

· Managing internal/external customer calls and inquiries

· Ensure customer information is accurately maintained in the ERP system

· Customer/vender master data maintenance

· Handling & monitoring for inbound/outbound, document, trade compliance with internal / external shake holder (Customer order, intercompany order and cross-board intra company order)

· Process free of charge or sample handling as needed

· Manage customer complaints via SFDC tool, April star, IQOS (entering, further follow up)

· Actively support Customer Service Organization objectives, strategies, projects, team admin etc.

· Rebate/Sales comm handling If need

· Maintain department ISO procedures support as needed

· Support any internal/external audit requirements related OTC as needed

· Drive continuous process improvement/KPI in the Order to Cash process

· Travel as needed

· Achieve metrics target - Complaints, Order management, etc.

· Prepare monthly sales reconciliation report and issuance of local tax invoices, Proforma Invoices, Commercial invoices, etc.

· Initiation/Coordination of VAT exemptions (including collection of exemption certificates from customers) at the interface of tax/finance departments

· Manage cash collection process , Handle receivable disputes at the interface of customers and internal stakeholders

· coordinate credit management process with customer related.

Qualification and Experience Requirements:

· Diploma with 5-10 years Customer Service or B2B experience

· Chemical industry experience is preferred

· In-depth ERP system knowledge, SAP preferred

· Data collection and problem solving

· Knowledge of delivery and payment terms

· Knowledge of warehouse processes, logistics and shipping, international trade

· Microsoft Office - Word, Excel, PPT, SharePoint, One Drive