The Manager/ Senior Manager, Account Development for NIQ will provide global leading information services and products to our clients, mostly in the Consumer Packaged Goods industry. Our data offers comprehensive and timely information on market shares and category penetration, competitive sales volumes, and insights into distribution, pricing, merchandising, and promotion. By combining this detailed information with our professional consultative services, we offer valuable insights and expertise that help consumer packaged goods (CPG) brands and retailers improve their manufacturing, marketing and sales decisions. The role will be working in the commercial team.

Responsibilities

Client Relationship Management

• Own the client relationship and lead the client engagement for the assigned accounts by having a strong understanding of their business priorities
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales
• Work with the Customer Success team to ensure client service standards are delivered

Business Development

• Provide relevant product solutions that answer client business issues/opportunities
• Develop a winning sales framework for retaining current and approaching new clients 
• Work on strategy and approach to win back lapsed clients
• Launch and introduce new services in the market to drive adoption among clients
• Build a strong pipeline through regular engagement with clients
• Build the company’s positive image through active participation in professional associations and industry conferences/seminars
• Contribute to the short-term strategies and business plans for the growth of the business unit based on the global and regional direction

Financial Management

• Achieve key financial metrics: revenue, profitability, and cash collection, as well as other related business development objectives
• Ensure proper pricing and contracts are applied according to the company's policies and guidelines
• Understand the company's financial guidelines such as forecast and pipeline management
• Use sales technology and digital tools to do work efficiently by recording prospects, forecast pipelines and converting sales
• Monitor the actual financial performance against budget/forecast and ensure the implementation of actions that will lead to the achievement of the targets

We’re looking for an outstanding Executive, Account Management for our Small-to-Medium Business (SMB) team. The Executive, Account Management will drive growth for our SMB portfolio through operational and marketing excellence. Reporting to the Lead, Account Management, ideal candidates should possess quick learning abilities, a high degree of comfort with proprietary software systems and a very keen eye for details.

Relationship Management

• Conduct data analysis, reporting, operational and invoicing resolutions
• Deepen business relationships with foodpanda’s SMB partners with our proprietary learning tools

Marketing

• Work with foodpanda’s Commercial and Marketing teams to implement and scale marketing campaigns
• Educate SMB partners on the foodpanda marketing suite to grow on the foodpanda platform

Operations

• Work with foodpanda’s Operations team to evaluate partner operational compliance
• Utilize data to identify opportunities for growth through operational best practices

Ad-Hoc Projects

• As part of a highly agile industry, expect to be given opportunities to participate in the execution of high-impact commercial activities

We are seeking a talented and experienced Structural Engineer to join our dynamic team in Singapore, Singapore. As a key member of our engineering department, you will play a crucial role in designing, analyzing, and overseeing the construction of various structural systems for commercial, residential, and industrial projects.

• Develop and review structural designs for buildings, bridges, and other infrastructure projects
• Perform complex structural analyses using advanced software tools to ensure the safety and integrity of structures
• Collaborate with architects, contractors, and other engineering disciplines to create innovative and efficient structural solutions
• Prepare detailed structural drawings, specifications, and calculations in compliance with local building codes and international standards
• Conduct site visits to monitor construction progress and ensure adherence to design specifications
• Analyze and resolve structural issues that arise during the construction phase
• Prepare and review technical reports, including structural calculations and design criteria
• Participate in client meetings and presentations to communicate design concepts and solutions
• Stay updated on the latest industry trends, technologies, and best practices in structural engineering

Come onboard as a Manager, Vendor Experience and play your part in shaping the Marketplace Experience for Singapore. 

Main responsibilities:

• Onboarding & Activation: Be the country point-of-contact responsible for managing the performance of end-to-end process for onboarding and activating new vendor partners, ensuring timely and seamless integration onto the platform
• Scalable Processes: Partner with the functional team to develop scalable onboarding strategies to accommodate varying restaurant volumes, ensuring efficiency and consistency
• Cross-functional Collaboration: Work closely with cross-functional teams and local Commercial to improve the onboarding experience and ensure vendors / restaurant partners are set up for success
• Operational Excellence: Identify operational bottlenecks, propose effective solutions, and implement best practices to drive efficiency, reduce cycle times, and enhance the onboarding process

We are seeking a detail-oriented and efficient Resident Technical Officer to join our team in Singapore, Singapore. As a key member of our construction supervision team, you will play a crucial role in ensuring the quality and compliance of various civil engineering projects.

• Provide quality and compliance supervision for construction of mechanical works, including piping, water tanks, etc,
• Assist the Superintending Officer in daily supervision and coordination duties
• Inspect and supervise contractors' works and tests according to approved drawings and specifications
• Maintain accurate quality records of all works and monitor project progress
• Implement and oversee quality assurance plans in a well-coordinated manner
• Coordinate with contractors, stakeholders, authorities, and interfacing contractors on the execution of works
• Assist engineers in supervision, inspection, and quality control of on-site construction work
• Monitor and report on work progress as per the contractor's approved program
• Handle contractors' queries, reports, and verify claims
• Ensure adherence to local building codes and regulations
• Collaborate with project teams to identify and resolve technical issues
• Contribute to the continuous improvement of construction processes and methodologies

We’re searching for a SAP FICO Consultant to be part of our diverse team of talent here at NCS!

What will you do?

• Implement, configure, and support the SAP FICO modules within the S/4 HANA environment, including General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, and Controlling.
• Collaborate with business teams to gather requirements, develop functional specifications, and ensure alignment with business objectives.
• Perform testing, user training, and provide ongoing support to maximize the efficiency of SAP FICO solutions.
• Manage system upgrades, migrations, and enhancements, ensuring compliance with financial regulations and best practices.
• Analyze and troubleshoot issues in the FICO modules, providing effective solutions to enhance system performance.
• Ability to work effectively within a cross-functional team environment and integrate activities with other teams within IT to ensure successful implementation and support of project efforts.

Join us as a Manager, Vendor Experience (Performance & Service) and play a pivotal role in shaping the Marketplace Experience for Singapore.

Program Management

• Be the country point-of-contact for all service and content related matters relating to vendor service transformation
• Assist in planning, executing, and monitoring high-impact programs to drive service transformation and operational improvements
• Develop and suggest solutions that reduce marketplace friction, improve policies, and drive long-term value and vendor satisfaction
• Use project management tools to track progress, escalate issues, and report on key performance indicators (KPIs) to country leadership

Service Transformation

• Support the implementation of service transformation strategies, ensuring a seamless, friction-less support experience for the vendors
• Identify areas for operational improvement and apply best practices to enhance vendor experiences and streamline processes
• Assist in rolling out digital tools and technologies to improve service delivery, aligning solutions with local market needs and global objectives
• Collaborate on innovative approaches to drive efficiency, reduce costs, and enhance service quality for the local market

Change Management

• Assist in implementing change management processes, ensuring smooth transitions when introducing new tools, methods, and service models
• Engage local stakeholders and teams in change initiatives, driving buy-in and fostering trust at all levels
• Monitor feedback from stakeholders and team members, adjusting plans to ensure continuous progress
• Champion the Voice of the Vendor to influence policies and drive enhancements that meet both local and regional needs

Performance Tracking and Reporting

• Track the success of service transformation initiatives using data-driven metrics and analytics
• Report on program performance, identify opportunities for improvement, and ensure alignment of outcomes with business objectives
• Contribute to post-implementation reviews and incorporate lessons learned into future programs

We are seeking a dynamic Data Analyst to be part of our mission to drive impactful decisions across our 22 markets. Working within our Analytics team, you'll support the team by providing high-quality insights, maintaining data consistency, and collaborating with internal teams to assist in decision-making. This is a foundational role offering the opportunity to grow technical skills, gain exposure to high-impact projects, and learn from experienced data professionals.

• Data Preparation & Analysis: Supporting data collection, cleansing, and preparation to ensure quality, reliability, and consistency. Conducting basic analyses using SQL and Excel, and assisting senior analysts with larger datasets.
• Dashboard Development: Creating and maintaining dashboards (e.g., in Looker or Tableau) for internal reporting needs. Ensuring they are user-friendly and meeting the requirements of key stakeholders.
• Reporting & Ad Hoc Analysis: Assisting in generating recurring reports and fulfilling ad-hoc analysis requests from internal stakeholders to support strategic decisions.
• Data Quality & Tracking: Monitoring data quality and participating in QA processes to ensure consistency across all reporting metrics.
• Collaboration: Working closely with senior analysts and team leads, learning from their approach to data modeling, visualization, and storytelling.
• Stakeholder Management: Partnering with business stakeholders across the organization to understand their analytical needs, proposing data solutions, and communicating insights in an actionable manner.

Salary range: starting from S$120k - S$162k SGD per annum + RSUs

We are looking for a Senior Product Analyst to support our cross-functional teams based across APAC. It’s a role that will allow you to have a big impact from day one! You will work closely with our Product teams focused on offering card issuance and multi-currency account solutions, alongside supporting our commercial and delivery teams, building conviction through your insights and analysis.

 You will work on answering questions such as:

• Where are our biggest growth and commercial opportunities?

• Who should we be selling our products and solutions to? And, how can we position our products to capture prospects' attention?

• What products should we be building and/or improving to unlock growth?

• How can we reduce friction in the transaction lifecycle and improve our products and solutions?

We are looking for an experienced Business Development Executive (Solutions) with a solid grasp of Microsoft’s productivity, security, and compliance solutions. The ideal candidate should be adept at building relationships, identifying client needs, and promoting solutions centred on Microsoft 365, Intune, and Microsoft’s security offerings. This role combines both strategic business development and solution-driven consultation, requiring expertise to connect business objectives with technology solutions to drive client success.

Note: Multiple vacancy available including Senior Business Development Manager

Dare to Dream | Go the Extra Mile | Passionate | Hungry | Accountability

• Lead the sales process: Engage with prospects and clients, assess their needs, and recommend tailored Microsoft solutions for productivity, security, and compliance.
• Solution design: Leverage Microsoft 365, Intune, Purview, Sentinel, and Azure knowledge to outline high-level solutions aligned with client goals.
• Build trust with clients: Act as a strategic advisor, explaining cybersecurity essentials and advising on solutions to enhance security postures.
• Pre-sales support: Conduct solution demonstrations, assist with technical queries, and provide input on architectural designs to meet client needs.
• Relationship management: Establish and maintain strong client relationships, ensuring satisfaction and identifying opportunities for business growth.
• Collaborative delivery: Work closely with internal teams to ensure smooth execution and client satisfaction, driving continuous enablement and learning.
• Stay informed: Keep up with industry trends to ensure our solutions meet the latest standards and client expectations.

Qualifications

• Demonstrated experience in selling Microsoft solutions for productivity, security, and compliance, including Microsoft 365, Intune, and Purview.
• Strong understanding of cybersecurity and the ability to convey technical solutions in business terms.
• Experience with Azure or other public cloud platforms, particularly in a sales or business development capacity.
• Proficiency in high-level solution design to meet varied customer needs.
• Strong communication and presentation skills to effectively engage and build trust with diverse clients.
• Solid business acumen, with the ability to engage senior stakeholders.

Mandatory Certification

• Microsoft 365 Certified: Fundamentals.

Good to Have Certifications

• Certified Information Systems Security Professional (CISSP).
• Microsoft Certified: Security, Compliance, and Identity Fundamentals.
• Microsoft Certified: Azure Fundamentals.

• Competitive salary package with performance incentives.
• Career development within a leading technology-focused company.
• Supportive, dynamic work environment with access to the latest technology.

• Responsible for one sub-segment or a complete product portfolio of the business and manage, for the Group, the full marketing strategy for its portfolio (Vision & Roadmap, SPRINT, Launch, support to MARCOM; Portfolio Management incl. EOL, TCO).
• Responsible to drive the business in order to build revenues and profitability today and in the next 1 to 3 years for its assigned sub-segment / product portfolio, with limited support of the Business Segment Manager.
• Market Analysis & Customer Intimacy :                                                                                    Understand trends, identify partnership opportunities, be close to the market, synthetize customer insights, analyze how to create differentiation, value pricing, …)
• Create a clear vision & 1-3-year roadmap :                                                                                      Define company vision and 1-3 year growth/profitability objectives, make & defend business plan
• Product Roadmap Execution & Delivery :                                                                                          Define new product candidates & prepare SPRINT, define & prioritize segment product cost reduction plans and performance upgrades. In cooperation with R&D, prioritize R&D resources according to highest possible ROI / business strategy. Communicate the roadmap and plans to the wider organization, …
• Product Launch & Downstream Product Management :                                                            Define & contribute to development of communication programs, marketing campaigns, tools, and training programs aimed to drive profitable growth and visibility for internal, external stakeholders, support Product Launch, product administration, …
• Business Support :                                                                                                                          For important projects, support commercial team during pre-sales phase and/or coordinate internal resources to deliver required support to close the project.

About the Position 
 
This role will have responsibility for leading the team that makes every customer in their Major Area committed to Service Now for life and have the ability to marshal all customer resources to address any customer satisfaction, adoption, professional services, or renewal challenges within their Major Area, resulting in clear accountability, consistent service and one face to the customer. 
 
This role also carries the lead responsibility for Customer Satisfaction and Success through the sale and delivery of our Impact and Services products and add-ons, as well as the relationship with Partners -- all of which are critical to the company’s short and long-term success. 
 
Responsibilities 

• Owns the overall success, renewal and growth for all customers in a defined Major Area 

• Drives the alignment of customer success, expert services and transformational resources through adoption of innovative offers combined with market leading solutions that accelerate business value for our customers 

• Focus on customer intimacy to deliver business impact and innovation to a customer’s business by understanding our customers’ key business issues and opportunities 

• Create evangelists by listening to customers closely and delighting them with our user experience and service 

• Create growth opportunities with new product features and enhancement information 

• Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper 

• Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices 

• Work closely with the Sales organization to develop and execute growth plans and strategies to drive License Agreements, expert services and customer success. This will also require territory and portfolio planning alignment with Sales. 

• Establish relationships with leadership across sales, solution consulting, services, product, channel, and support leadership to ensure cross-functional alignment at scale 

• Effectively build and establish relationships with partner consulting organizations to enable a go-to- market strategy 

• Manage and achieve key business metrics including bookings, revenue, P&L, utilization, and expenses 

• Customer obsessed mindset in driving value and NPS across all CEG pillars 

• Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work. Provide Coaching, mentoring and an environment for growth, development and feedback to ensure the right skills and resources are in place for success. 

• Operationalize key national/global programs as well as to ensure the team can scale to meet the needs of our customers and do more with less over time. 

Background and Experience 

• A track record for building and growing a world-class organization through talent acquisition, onboarding, and retention, characterized by high productivity and excellent morale 

• Proven market experience for the nominated Major Area 

• Experience with the enterprise and demonstrated leadership to make rapid decisions and problem-solving in this environment. 

• Excels in navigating a highly collaborative and highly matrixed environment 

• Proven experience building and running a business with the right operational skills 

• Proven track record working with Product Management to deliver customer functionality – in this case to drive adoption 

• Demonstrated success in building a Services, Customer Engagement or Partner Engagement function 

Come onboard as a Manager, Social Media and play your part in shaping the Marketplace Experience for Singapore.

Summary

Develop and lead the social media strategy to support marketplace experience objectives, enhance customer engagement, and ensure consistent communication aligned with the brand’s voice and service guidelines.

Key Responsibilities:

Strategy & Alignment

• Develop and implement a cohesive social media strategy to enhance customer, vendor, and rider experiences
• Align social media goals with service initiatives to maintain consistency in communication and messaging across all channels

Customer Engagement

• Manage social media interactions by responding to inquiries (where needed), resolving complaints, and fostering positive relationships through meaningful conversations
• Oversee online communities to encourage engagement and maintain a positive brand sentiment
• Work closely and manage performance metrics for the regional customer service team to ensure they are always equipped with adequate knowledge and resources to resolve any concerns that may arise

Monitoring & Insights

• Monitor social media channels for feedback, ensuring prompt responses to issues and queries
• Track and analyze customer sentiment, comments, and feedback to provide actionable insights for improving products, services, and experiences

Crisis Management

• Act as the first point of contact for social media crises or escalations, ensuring timely and effective resolution
• Collaborate with the service teams to handle sensitive or negative interactions appropriately

Collaboration & Integration

• Partner with marketplace experience leadership to refine strategies that enhance customer, vendor, and rider journeys across social platforms
• Integrate social media activities into broader marketplace experience improvement plans for seamless execution

Performance & Reporting

• Analyze social media interactions to identify key touchpoints and create a seamless journey for stakeholders
• Report on key experience metrics and recommend improvements based on social media trends and data insights

• Establish client’s requirements and undertake feasibility studies 
• Attend onsite and consultants’ meetings and liaise with clients, architects and associate consultants in the administration of projects 
• Interpret engineering drawings and specifications to calculate project costs 
• Prepare various main building contracts, piling contracts and nominated sub-contracts for tender and contract formalization 
• Measure and take off quantities for architectural and structural work elements 
• Administer pre and post contract and consultancy work 
• Assess variation orders, prepare interim valuations, cost plans and budget studies 
• Compile contract documents for execution 
• Understand and adhere to the statutory building regulations 
• Undertake cost analysis for repair and maintenance of project work 
• Allocate work to subcontractors 
• Analyze outcomes and write detailed progress reports 
• Maintain awareness of different building contracts in current use 
• Valuing completed work and arrange payments 
• Provide advice on contractual claims 

We’re looking for a Manager, Strategic Account Management to join our growing team. The Manager, Strategic Account Management will drive growth for our high-value partner portfolio through close business relationships, value-creation, and operational and marketing excellence. Reporting to the Lead, Strategic Account Management, ideal candidates should possess quick learning abilities, experience in data-informed business planning, a high degree of comfort with proprietary software systems and a very keen eye for details. Experience and knowledge of F&B operations is a plus.

Relationship Management

• Embody the philosophy that strong business partnerships are forged through strong interpersonal relationships
• Represent foodpanda as an ambassador for our strategic partners, possessing holistic knowledge of the entire delivery business
• Build yearly business plans incorporating the growth strategies of both foodpanda and our partners
• Conduct data analysis, reporting, operational and invoicing resolutions
• Understand the issues faced by our strategic partners and execute scalable solutions
• Clearly communicate monthly/quarterly initiatives
• Ensure timely and successful delivery of foodpanda’s solutions in line with the partner’s needs and objectives

Sales & Marketing

• Educate partners on the foodpanda marketing suite to grow on the foodpanda platform
• Exponentially grow the commercial revenue of your partner portfolio through the selling of platform growth tools
• Work with foodpanda’s Commercial and Marketing teams to implement and scale marketing campaigns

Operations

• Work with foodpanda’s Commercial and Operations teams to analyse partner operational metrics and pre-empt problem areas
• Utilize data to identify opportunities for growth through operational best practices

Inter-departmental Projects

• As part of a fast-growing and highly agile industry, expect to be given opportunities to participate in the execution of high-impact projects in support of the larger foodpanda business

Key Activities

Able to interpret GAD, P&ID, fabrication drawing, Wiring diagram and bill of material.

Main knowledge and experience in running pipe and fitting, fabricating, and assembling components.

Operating metalworking machinery such as sawing, drilling, grinding and simple milling.

Knowledge Assembly & testing also hydrotesting and air leak testing.

Experience and Knowledge in TIG welding.

Candidate may also be assigned to support customer site work related system servicing as requires.

Willing to learn and take on other manufacturing skill set.

Perform daily 5S, Kaizen, QHSE requirement and any other duties assigned.

Key Responsibilities

•Primary role, complete fitting work in the given schedule plan as per engineering drawings, industrial standard and customer requirements.

•Secondary role, assembly & test on skid work in the given schedule plan as per engineering drawings, industrial standard and customer requirements.

•No safety incident and continues process improvement

Key Activities 

Able to interpret GAD, fabrication drawing, Weld map.

Main knowledge and experience in TIG weld on stainless steel 304/316 & Carbon steel.

Basic understanding on operating metalworking machinery such as sawing, drilling, grinding and simple milling.

Perform daily 5S, Kaizen, QHSE requirement and any other duties assigned.

Key Accountabilities

•Primary role, in welding work in the given schedule plan as per engineering drawings, industrial standard, customer requirements and weld map.

•Secondary role, work on assembly & testing work in the given schedule plan as per engineering drawings, industrial standard and customer requirements.

•No safety incident and continues process improvement

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a SAP PM/MM Consultant to be part of our diverse team of talent here at NCS!

What will you do?

• Building effective working relationships with the business; understanding their issues, concerns, and priorities.
• Take the lead role in assisting with the business case, planning and monitoring,
• Translating and simplifying requirements. Identifying areas that may require systems solutions.
• Analyzing change in light of current business processes, assessing impact on other SAP modules.
• Leading and/or participating in the business process analysis, testing, system cutover, documentation, and training of system functionality.
• Design and document the specification for program development and ensure the developed program meet the user requirements.
• Plan, identify, define and conduct System Integration Test and User Acceptance Test to ensure the proposed solution fulfil the business requirements.
• Collate information required for the authorization setup.
• Partnering with other functional and technical consultants to ensure a fully integrated enterprise system to meet the business needs within the stipulated timeframe and ensuring quality delivery.
• Responsible to ensure the proposed solution is aligned with the overall architecture design.
• Responsible to conform and comply with the program standards, processes and SAP specific technical standards defined for the project.

Role and team:

The Internal Audit Manager will lead audit projects, assess risks, evaluate internal controls, and spearhead Internal Audit representation across the APAC region. The candidate is required to have proven audit expertise with strong SAAS/ Technology business acumen to drive improvements in operational efficiency, compliance, and governance.

This position will be reporting to Director of Internal Audit based in the US HQ in Santa Clara.

This is a project manager and currently does not have people supervisory responsibilities.

What you get to do in this role:

Assurance Engagements

• Strengthen the ServiceNow’s internal control environment through assessing and evaluating internal controls over sales and marketing business functions(direct sales, sales operations, channel sales, services, revenue, marketing, sales commissions, etc.), including operational, financial and ABAC and other compliance areas
• Performs an internal audit annual risk assessment with ServiceNow’s APAC management team input to determine internal audit scope / plan for the period
• Perform internal audits of regional APAC business activities based on the internal audit plan
•  Organize and execute end-to-end internal audit projects, conducting in-depth evaluations of the internal controls, documenting the results and producing audit reports
• Report to ARC Audit Team and regional APAC Leadership on internal audit results and findings

Governance and Advisory

• Assist and support regional stakeholders with internal control improvements in anticipation of external and internal audits
• Utilize data analysis to identify risks in business operations and audit response plans
• Monitor and follow up on audit findings, coordinating with departments to implement corrective actions on time, ensuring closed-loop internal control management
• Support internal control and compliance requirements during the expansion of new businesses or markets, ensuring operations adhere to industry regulations and local requirements
• Collaborate with regulatory bodies or external auditors, providing necessary support and documentation as needed
   

Your Career

The Palo Alto Networks Global Customer Services (“GCS”) organization plays a pivotal role in safeguarding businesses against evolving cyber threats.  We match our best-in-class cybersecurity product portfolio with our industry-leading services portfolio including Professional Services, Customer Success and Technical Support to ensure customers have a seamless experience to drive optimal security outcomes for their business. We guide customers up the security maturity curve and continuously support them when, where, and how they need it - keeping their business safe.

As the Senior Manager - Global Customer Services Operations, JAPAC at Palo Alto Networks, you will play a crucial role in designing and implementing new processes to support the growing and transforming organisation; and enhancing the efficiency and effectiveness of the GCS organization across our JAPAC region which includes Technical Services, Account Health management and Support teams. This leader will perform data analysis and provide relevant, proactive insights to aid the Vice President of Global Customer Services (JAPAC) and their leadership team manage the day to day business to meet and exceed their business objectives.  

This leader will also be accountable for establishing robust operating rigor and driving initiatives to maintain high standards across the region and the global GCS team, aligned with the company's commitment to unparalleled service delivery. 

As the Global Customer Services Organization undergoes transformational changes to adapt to evolving market dynamics and customer expectations, this leader will play a crucial role in supporting process re-design and operationalization initiatives. This role requires a forward-thinking individual capable of driving innovation and piloting programs to enhance the efficiency and effectiveness of overall customer satisfaction and business performance.

Your Impact

Strategic Alignment and Operational Cadence: 

Align the theater operating cadence with GCS’ overall vision and strategy. Define and manage schedules for key meetings, ensuring focus on strategic priorities, key metrics, alignment to global programs, problem-solving and process excellence.

Performance Analysis and Reporting: 

Regularly analyze baseline data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations into both strategic initiatives and routine operations. Develop and implement robust data analysis frameworks to assess team efficiency, business performance metrics and global customer services initiatives against established KPIs. 

Regularly prepare and distribute reports and dashboards that provide senior stakeholders with a clear and data-driven perspective on key trends and indicators.

Feedback and Improvement: 

Establish a feedback loop with Support Delivery Managers and Engineers for insights into customer issues and bottlenecks. Utilize this feedback to iteratively improve meeting structures, communication channels, and overall operational processes.

Process re-engineering and Pilot Programs:

Drive the operationalization of redesigned processes, ensuring seamless integration into day-to-day activities and alignment to global policy, process, systems and tools. Identify opportunities for pilot programs aimed at testing and implementing innovative approaches to customer success operations. Work cross-functionally to conceptualize, launch, and evaluate pilot initiatives, leveraging data and feedback to inform broader operational strategies.

Predictive Analytics:

Explore the integration of predictive analytics to anticipate customer needs and proactively address potential challenges. Utilize data models to forecast future trends and recommend preemptive actions to enhance customer success outcomes.

Collaboration and Cross-Departmental Engagement: Foster collaboration between different departments including: Go-to-Market organization, Renewals teams and Sales Operations, ensuring representation in relevant meetings and initiatives. Be the connective tissue for JAPAC into the other GCS theatres and Global Technical Services Operations teams.  Foster collaboration and information-sharing across global teams to drive a cohesive and unified customer success approach.

Adaptability and Flexibility: Build flexibility into operations to adapt to changing business conditions and priorities, while defining and tracking key metrics and KPIs in line with organizational goals.

As a Service Delivery Executive, Infrastructure Support, you will oversee the Integrated Services Desk team, serving as the primary point of leadership for desktop support operations. The Team Lead is responsible for ensuring prompt, efficient assistance to customers across a variety of IT topics and issues, while also maintaining high standards of service delivery. Key responsibilities include managing team performance, enhancing operational processes, and ensuring that service desk operations adhere to established standards and best practices

What will you do? 

• Leadership and Team Management: Direct and oversee the Service Desk team, ensuring high levels of technical support and customer service. Lead by example to motivate team members towards achieving individual and team objectives.
• Strategic Oversight: Develop and implement strategies to enhance the efficiency and effectiveness of first call resolution (FCR), including optimizing call and email response times. Evaluate team performance metrics and conduct regular review sessions to identify areas for improvement.
• Incident Management and Escalation: Oversee the process of incident classification, prioritization, and escalation to 2nd level resolver groups. Ensure a streamlined workflow and maintain clear communication channels between all involved parties.
• Quality Assurance and Training: Monitor and evaluate the quality of support provided by the team. Identify training needs and organise sessions to address skill gaps, ensuring the team remains proficient in the latest technologies and service management processes.
• Customer Relationship Management: Maintain a proactive relationship with customers, providing them with regular updates on incident resolutions and gathering feedback to drive continuous improvement.
• Reporting and Documentation: Generate comprehensive reports on team performance, incident trends, and resolution statistics. Ensure all incident documentation is accurate, complete, and adheres to service level agreements (SLAs).
• Crisis Management: Lead the response to critical incidents, ensuring swift action and communication. Coordinate with internal teams and stakeholders to minimize impact and conduct post-incident reviews to prevent future occurrences.

• To conduct feasibility studies and writing procurement reports
• Estimating and cost planning to include producing and presenting the final cost plan
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents
• Dealing effectively with post contract cost variances and the change control processes, where applicable referring major changes to line manager
• Responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• Producing monthly post contract cost reports and presenting them to the client
• Inputting into value engineering.  Negotiating and agreeing final accounts
• Interfacing with the client and other consultants, at all project stages.
• Assisting in the production of bid documentation
• Identifying ways in which cost management procedures, templates and products can be improved and referring ideas to the appropriate line manager 
• Knowledge management – Ensuring that key information and learning generated from each commission is input into the internal database
• Process improvement – Identifying ways in which internal systems and processes can be improved and referring ideas to the appropriate line manager

• To conduct feasibility studies and writing procurement reports
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents
• Dealing effectively with post contract cost variances and the change control processes, where applicable referring major changes to line manager
• Responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• Assisting in the production of bid documentation
• Identifying ways in which cost management procedures, templates and products can be improved and referring ideas to the appropriate line manager 
• Knowledge management – Ensuring that key information and learning generated from each commission is input into the internal database
• Process improvement – Identifying ways in which internal systems and processes can be improved and referring ideas to the appropriate line manager 

Job Description and Responsibilities

Team Summary

The Global Clients team exists to support Visa’s key clients to provide world class support to our clients globally and across our regions. The position will work closely with both a core and cross-functional team of internal partners, regionally and globally, and will work closely with client executives to create value for both organizations. 

The team is responsible for driving growth and new business opportunities with Visa’s key global Fintech clients. They are at the forefront of payments innovation and our team ensures Visa supports their ambitions, whether launching a new product or expanding into new geographies.

What a Director, Global Clients does at Visa:

The Director role is responsible for managing clients, developing and executing account plans and sales strategies to increase revenue from existing and new businesses.  This Director will actively identify new revenue opportunities, manage current contractual obligations, and ensure clients are equipped with the best and most relevant Visa products and services.  

• Lead and manage client relationships by providing dedicated support
• Build, solidify, and foster strong client relationships across their wide range of business functions
• Proactively identify, develop and execute on opportunities, manage sales pipelines, and work with relevant stakeholders to mutually grow client and Visa business
• Coordinate and drive a collaborative and focused effort including business development, account executive and solutions specialists. Work collaboratively with other teams in Visa, such as product management and client services teams, to ensure that customer objectives are met and that regional financial targets for spend and revenue are achieved.
• Deliver disciplined account planning to meet and exceed identified goals and implement strategic initiatives
• Collaborate closely with market teams to align on goals and key initiatives, providing necessary support
• Analyze sales and performance data to measure success and identify areas for improvement
• Support the deployment of shared investment funds globally and locally, in accordance with the funds mandated purpose. Provide and follow robust governance for fund deployment, secure funds allocation to the best possible business opportunities.

POSITION: Business Analyst / Associate – ESR Chief Investment Officer (Based in Singapore)

SUMMARY:

ESR is seeking a motivated individual for the role of Business Analyst/Associate within the Group Chief Investment Office (CIO). Reporting to the Senior Director FM & Capital, this role is essential for supporting and coordinating activities of the Group CIO team. The primary focus of this team is on capital raising, fund management, investments and research.

The candidate will play a crucial key role in supporting the team’s commercial activities by:

• Coordinating & managing non-commercial projects and processes within the CIO team.
• Analyzing and reporting to various stakeholders on business outcomes and targets, with a strong emphasis on data analysis and visualization.

This role involves close collaboration with the Global Fund Management and Capital teams, as well as the Group Operations, IT, Finance and Marketing/Communications departments.

PERSONAL SKILLS:

• Detail-oriented, reliable, and hands-on.
• Strong analytical skills, with the ability to interpret complex data sets.
• Highly organized and process driven.
• Strong project / process management skills.
• Proven ability to delegate tasks and manage deliverables, including those of senior stakeholders.
• Capable of working effectively under pressure against deadlines.
• Exceptional communication and presentation skills (both written and verbal), with proficiency in creating compelling presentations and reports.
• Dynamic, enthusiastic team player, comfortable working with diverse nationalities & backgrounds.

LANGUAGES:

• Fluent in English (spoken and written).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Budget Management: Track and manage budgets/targets for capital-raising activities, ensuring alignment with organizational financial objectives.
• Stakeholder Reporting: Develop reporting materials for key stakeholders, such as the Executive Committee and Group Board, on topics including capital-raising progress, budgets, strategic plans, and fund performance. Utilize data visualization tools to present insights effectively.
• Performance Tracking: Prepare and maintain detailed track record information at both fund and asset levels for internal and external use.
• Risk Monitoring: Coordinate quarterly discussions with local fund management teams on fund/asset performance, analyse key metrics, and provide actionable insights.
• Technology Advancement: Enhance usage of the company’s CRM system and other systems/tools to streamline and optimize business functions.
• Basic Research/Portfolio Analytics Support: Collect real estate market and ESR operational data, create analytical output to support decision making. Support the advancement of ESR's in-house data gathering tools and reporting dashboards, in close collaboration with the Operations and IT teams.
• Vendor Management: Oversee and manage relationships and contracts with external service providers (e.g., research firms and database providers).
• Investment Approvals: Support the ESR Investment Committee approval process.

QUALIFICATIONS:

• Bachelor’s degree in Business, Management, Economics, or a related field;
• At least 2-3 years (Analyst level), 3-5 years (Senior Analyst level) or 5-7 years (Associate level) experience in a real estate investment manager, investment bank or private equity fund manager.
• Prior experience in the real estate investment management industry is preferred.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Familiarity with AI tools (e.g., Co-Pilot/ChatGPT), BI tools; basic coding experience is preferred.