Customer Service and Sales

• Being a true Shilla ambassador and is customer-focused. Has a positive service attitude and provides a unique customer experience
• Ensure that Shilla’s selling standard and service step is used in every customer interaction
• Welcome every customer and elevate customer service through sharing of solid product knowledge and expertise
• Engage and capitalize in upselling, cross selling and multiple selling for all product categories
• Drive and achieve individual sales target on a monthly basis in a teamwork environment

Stock Management

• Properly receive, display, and store merchandise according to company guidelines
• Completely understand and undertake the inter store transfer of merchandise according to company guidelines
• Understand the stock level of different categories and promote accordingly

Store Maintenance

• Maintain a safe and clean store environment and implement daily housekeepingduties, abide to all operational procedures

Store Operations

• Operate the POS cash register and handle various mode of payment
• Perform other duties as assigned by team leaders & superiors
• Provide customer feedback on products
• Any other duties as per assigned

Leadership

• Making decisions on issues such as recruitment, discipline, termination of employment, performance assessment and reward.

Benefits:

• Basic Salary up to $3,200 with yearly increment based on performance.
• 5.5-day work week
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Traffic Controller located in Changi. Our clients are in the Freight Forwarding Industry. The Traffic Controller plays a key role in managing and optimizing container transportation via land, ensuring timely deliveries through efficient route planning and effective communication with drivers and clients. This role involves coordinating trucking activities to meet customer requirements, monitoring truck and delivery statuses to optimize resources, and providing real-time updates in the system. Additionally, the Traffic Controller is responsible for coordinating consignments with Prime Mover Drivers and customers, verifying driver incentives, and addressing delays, breakdowns, or miscommunications to ensure smooth operations. They must also adhere to safety and health regulations and perform counseling for drivers when necessary, along with any other assigned responsibilities.

Qualifications:

• Nitec or equivalent qualifications in logistics, supply chain management, transportation or a related field preferred.
• Minimum of 1 year of experience in deployment of drivers for trucking/ loose cargo jobs.
• Strong understanding of land transportation regulations, routes and logistical considerations in Singapore.
• Excellent communication and interpersonal skills, with the ability to effectively interact with drivers, clients and internal stakeholders.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.
• Detail-oriented with strong analytical and problem-solving abilities.

Benefits:

• Basic Salary up to $2,800 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Air Operation Officer located in Changi. Our client provides full-fledged freight forwarders offering full inter-model transportation services for both inbound and outbound cargos. Your responsibility involves managing import operations, including awaiting pre-alerts to handle cargo release or delivery arrangements. Responsibilities include inspecting cargo at the warehouse for discrepancies and consulting the team leader for further instructions. The role requires regular communication with customers and overseas agents, monitoring emails, and handling customs-related tasks such as pre-declaring permits and submitting shipment details via the CCN system to Singapore Customs. Additional duties include billing, email correspondence, and other air import operations tasks, with a willingness to work overtime as needed.

Qualifications:

• Minimum GCE N/O Level
• Good in MS Office – word, excel, PowerPoint

Roles & Responsibilities

Responsibilities

• Consulting with clients on stylistic options for their hair

• Listening to client needs to determine their preferences

• Describing different hair care products and their benefits

• Shampooing, cutting, coloring and highlighting hair

• Offering manicure, pedicure, waxing and facial services

• Performing scalp treatments

• Acting as salespersons to sell clients hair care retail products

• Building a personal relationship with clients to ensure return visits

• Adhering to salon safety and cleanliness standards

• Managing bookings and welcoming clients into the store

• Keeping updated on hairstyle trends and styling methods

Requirements

• Previous experience as a Hair Stylist or colorist

• A wide pallet of styling and coloring techniques

• Proficiency with hot irons, curlers and blow-dryers

• Excellent interpersonal skills

• Good verbal communication

• Physical stamina

• Creative mindset and a good eye for design

Job Description:-

• Loading/Unloading and delivering of goods, ensuring proper handling and care in accordance to safety standards
• Work closely with transport and customer service team to achieve target
• Ensure accuracy in delivery without delays/damages
• Adher to assigned routes/schedules, ensuring timely delivery
• Clearance of payment collected from customers with Finance team upon completion of delivery
• Upkeep cleanliness/tidiness of vehicle and report necessary maintenance as required
• Ensure compliance with local traffic rules and regulations
• 5/6-days work week, depending on route offered

Requirements:-

• Possesses a valid Class 3/4 Singapore Driving License with good driving records and familiar with Singapore roads
• Physically fit, able to carry, load and unload packages up to 25kg
• Team player with positive working attitude
• Able to speak Basic Chinese/English to converse with Chinese/English speaking customers
• Candidates with relevant experience and valid forklift license will be an added advantage

A Bornean themed restaurant - first in Singapore - that offers creative Bornean cuisine and cocktails by a lively team.

Roles and Responsibilities:

- Provide strategic leadership and direction for the restaurant.

- Oversee the overall operations and performance of the establishment.

- Build and maintain relationships with key stakeholders and partners.

- Develop and execute business plans to achieve growth and profitability.

- Lead and inspire the management team and employees to deliver exceptional

results.

- Ensure compliance with legal, health, and safety regulations.

Requirements:

- Proven experience in a senior leadership role within the F&B industry.

- Strong business acumen and strategic thinking skills.

- Excellent communication and interpersonal abilities.

- Ability to make critical decisions and problem-solve effectively.

- Demonstrated track record of successful business development.

As Manager, Business Strategy, the incumbent is expected to study market trends, conditions, regulations, customers to inform Company’s decisions on business strategies. Based on market research, the incumbent shall provide key insights and recommendations to leverage opportunities and coordinate strategies aimed at assisting the company in reaching its goals.

Key Duties & Responsibilities

Market Intelligence

Perform market research to identify areas of interest, iterate on key findings and communicate market insights.
Evaluate key policy and industry shifts in existing and new business space to identify emerging trends, opportunities, threats and distil relevant implications to the company.
Analyse competitors’ activities to determine the best strategies for increasing market share or generating new business opportunities.
Identify new business opportunities, including new markets, growth areas and business partnerships.

Business Strategies

Develop long term business strategies and priorities in pursuing new opportunities in growth areas, new and existing markets.
Identify areas of capability building to strengthen YRI’s current and future competitive advantages.
Working with management to develop policies, strategies, and plans to ensure that business objectives are achieved.

Annual Business Planning

Support Business Group’s annual business planning process

Key Requirements

- Development of business plans and strategies

- Conduct research and data analysis

- Project management

Other Requirements

Good tertiary education.

- A degree in Business or Economics is preferred.
- Possess at least 3 years of working experience.
- Strong business writing and business reasoning
- Strong communication and critical thinking skills.
- Ability to work independently.

Interested and suitably qualified candidates are invited to send in your resumes.

Shortlisted candidates will be notified via email within 5 working days.

Benefits:

• Basic Salary up to $4,000 with yearly increment based on performance.
• 5 days work week (Monday- Friday | 9am- 7:30pm)
• Transport & Headphone allowance provided
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Sea Freight Executive located in Airline Road. Our clients are in the Freight Forwarding Industry. You will be responsible for identifying and developing new business opportunities, promoting the company's services to potential clients, and preparing competitive quotations and proposals. The position requires prompt follow-ups, effective negotiation skills, and the ability to build and maintain strong relationships with new clients to support business growth and customer satisfaction.

Qualifications:

• Possess own vehicle
• Working 3 years’ experience in freight forwarding/logistics industry preferred
• Proficient in Microsoft Office

Stock Management:

* Assist in inventory tracking, including receiving, organizing, and labeling stock.

* Conduct regular stock counts and update inventory records.

* Monitor stock levels and report discrepancies or shortages.

Logistics Support:

* Maintain a tidy and organized warehouse or storage area.

General Duties:

* Undertake other tasks as assigned by the supervisor, such as administrative support, data entry, or assisting with logistics-related projects.

* Ensure compliance with safety and operational procedures.

* Assist in inventory tracking, including receiving, organizing, and labeling stock.

* Conduct regular stock counts and update inventory records.

* Monitor stock levels and report discrepancies or shortages.

Logistics Support:

* Maintain a tidy and organized warehouse or storage area.

General Duties:

* Undertake other tasks as assigned by the supervisor, such as administrative support, data entry, or assisting with logistics-related projects.

* Ensure compliance with safety and operational procedures.

Other Information:

* Basic Excel Knowledge

* Good Receipt Note (GRN) and Drop Stock Experience will be advantageous

* 5 days work week

* 9am to 5pm

* Able to work effectively in a high-security environment where the use of mobile phones and digital devices, such as laptops, is prohibited

* Able to commit from December 2024 to January 2025

The successful incumbent will Assistant Director, Operations / Lead Reintegration Mentor in ensuring the smooth running of the daily operations at Selarang Halfway House (SHWH) or future new site at Cosford and is responsible for the safety and welfare of the residents and the overall security of the Halfway House premises. They will work closely with the SHWH Case Managers to aid residents with their reintegration back to society.

Major Duties and Responsibilities

1. Oversee security screening to ensure contrabands are not brought into the house.

2. Facilitate the daily operational routine of SHWH or future new site:

a) Ensure the day-to-day needs of the residents and operational requirements of the halfway house are being met.

b) Facilitate the process of residents checking in and out of the halfway house on a daily basis and provide daily updates on the headcount and other activities/incidents (if any) throughout the tour of duty. Any unusual movements should be highlighted and reported to the relevant parties.

c) To ensure that there is seamless transition during the handing and taking over of shift duties. The jobholder is also responsible in ensuring that all outstanding matters have been clearly communicated to the next duty personnel and are promptly followed up with.

d) Provide logistical support to residents during their stay in SHWH or future new site. To assist occasionally with carrying & moving of bulky/heavy items.

e) Conduct patrols and searches in the SHWH Living Units to ensure the safety of residents.

3. Work closely with Case Managers in the case management of residents, including monitoring and maintaining proper records on the progress, movement, and other relevant information pertaining to the residents.

4. Assist in handling any grievance procedure and carrying out preliminary investigation of incidents and/or disciplinary issues (when assigned).

5. Identify any defect(s) or work(s) to be carried out pertaining to the halfway house’s estate management issues during daily tour of duty and to feedback to Singapore Prison Service Corporate Services Team for follow up.

Any Other Duties

To carry out any other duties as assigned by Assistant Director, Operations / Lead Reintegration Mentor

Requirements

• Recognized Diploma in any discipline.
• Relevant experience in operations (especially in residential or secured settings), security or provost functions.
• Ability to manage people of varying profiles in a professional manner.
• Basic understanding of case management and counselling would be an advantage.
• Level-headed and able to de-escalate tense situations
• Strong listening and analytical skills
• Team Player with good interpersonal skills
• Resourceful and able to multi-task
• Computer Literacy with basic MS Word and Excel knowledge
• Able to work on rotational shift and the hours as indicated below and be deployable on off days when required on short notice.

(A) Full-Time Work Shift Cycle

1 x 12hrs Day Shift from 7.30am to 7.30pm

1 x 12hrs Night Shift from 7.30pm to 7.30am

Followed by 2 Off Days (where 2nd Off Day is standby activation)

(B) Part-Time Work Shift Cycle

4.5hrs per day (rotating shift including night duty)

8 days work in a 14 day cycle

We are seeking a highly motivated Semiconductor Engineer with expertise in Quality Management Systems (QMS) to join our team.

Job Description:

• To support the development, implementation, and continuous improvement of quality management processes.
• Collaborate closely with cross-functional teams to ensure compliance with industry standards and optimize the manufacturing process to meet customer requirements.
• Develop, implement, and maintain Quality Management Systems (QMS) in line with ISO 9001 or other relevant standards.
• Perform regular quality audits and ensure compliance with regulatory requirements.
• Work closely with R&D, production and QA teams to implement and monitor quality assurance protocols.
• Create and maintain detailed quality documentation, including test reports, procedures, and corrective actions.

Job Requirements:

• Bachelor's degree in Electrical Engineering, Semiconductor Engineering, Industrial Engineering or others field.
• Experience in semiconductor manufacturing is a plus.
• Knowledge and experience in Quality Management Systems (QMS), including familiarity with ISO 9001 or other industry standards.
• Strong problem-solving skills and attention to detail.
• Ability to work in a team environment, collaborating with cross-functional teams.
• Excellent communication skills, both written and verbal.
• Proficiency in data analysis tools and quality control software.

To manage a GP clinic located at Changi. To manage the front counter with registration of patient, dispensing of medications, follow up of medical claims.

Also to help the doctor with other day today running of the clinic matters.

Benefits:

• Basic Salary up to $4,700 with yearly increment based on performance.
• 5 days work week (Monday- Friday,9am- 6pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Business Development Manager located in Alps Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for developing marketing strategies to drive company growth by attracting new business, with a strong focus on local and Intra-Asia markets. It requires a deep understanding of market dynamics and competition to formulate effective sales strategies. The primary goals are to increase overseas shipments and build strong client relationships by implementing successful sales strategies that enhance customer satisfaction and loyalty.

Key responsibilities include acquiring new clients, nurturing existing relationships, identifying new business opportunities, and serving as the main point of contact for client inquiries. The role also involves conducting market research, negotiating terms with clients, collaborating with internal teams to ensure smooth operations, and keeping management updated on sales progress. Additionally, staying informed about industry trends and competitor activities is crucial, as is working on tenders or bids when necessary.

Qualifications:

• Minimum 2 years of experience in relevant industry

T-Systems Singapore is seeking a dynamic and highly skilled Head of Managed Security Services (MSS) to lead our security offerings across Singapore and the broader SEA region. The ideal candidate will have a proven track record in delivering advanced security solutions, exceptional leadership capabilities, and deep technical expertise, especially in SOC management, AI-driven technologies, and emerging security trends. This role is pivotal in shaping and executing our go-to-market strategy, ensuring T-Systems is recognized as a leader in managed security services in the region.

Key Responsibilities

Strategic Leadership:

• Develop and execute the overall strategy for T-Systems’ Managed Security Services within the SEA region.
• Build a compelling value proposition for our MSS offerings, aligning with market demands, organizational goals and manage the P&L
• Drive innovation by incorporating advanced technologies such as AI, machine learning, and automation into the security services portfolio.

Operational Excellence:

• Oversee the design, implementation, and operations of Security Operations Centers (SOCs) process, ensuring they meet global standards.
• Ensure delivery excellence and customer satisfaction through robust governance, KPIs, Priority 1 incident response and SLAs are met.
• Collaborate with cross-functional teams to integrate security services into T-Systems’ broader service offerings.

Go-to-Market Expertise:

• Lead and support the sales and pre-sales teams in developing market penetration strategies and customer acquisition plans.
• Act as a thought leader representing T-Systems at customer engagements.
• Identify and capitalize on emerging trends to create competitive differentiation and expand the MSS footprint.

Team Leadership:

• Build, mentor, and manage a high-performing team of security professionals, including SOC managers and technical experts.
• Foster a culture of innovation, collaboration, and excellence within the security organization.

Customer Engagement:

• Serve as a trusted advisor to key clients, ensuring alignment of their security requirements with T-Systems’ solutions.
• Manage escalations and build long-term relationships with customers to drive loyalty and repeat business.

Key Qualifications and Experience

Technical Expertise:

• Minimum of 8-10 years of experience in cybersecurity SOC management with at least 5 years in a leadership role within a systems integration, IT consulting, or MSSP environment.
• Strong technical background with prior experience SOC environment.
• Deep understanding of advanced security technologies, including AI-driven and machine learning solutions, threat intelligence platforms, and EDR/XDR solutions.

Business Acumen:

• Demonstrated experience in go-to-market strategy development and execution within the SEA region.
• Proven ability to align technical offerings with business outcomes and customer needs.

Leadership Skills:

• Exceptional leadership and team management skills, with a history of building and leading successful teams.
• Experience in fostering collaboration across multidisciplinary teams and geographies.

Industry Knowledge:

• In-depth understanding of regional cybersecurity regulations, compliance standards, and threat landscapes.
• Strong connections within the SEA security community.

Educational Background:

• Bachelor’s degree in Computer Science, Information Security, or a related field.
• Industry certifications such as CISSP, CISM, or equivalent are highly desirable.

Experience in Aluminium windows, doors , curtain walls and related aluminium facade works.

Handle all site setting, measurements, verication of dimensions.

Project monitoring and coordination, site supervision.

Assist the Project Manager in liaising with appointed Professional Engineer's on the submissions and statutory requirements.

Liaise closely and monitor with production depatment on the output of fabrications and delivery schedule.

This will also include hardware and ironmongeries.

Ensure all installation works carried out by the nominated sub-contractors are in accordance to the approved drawing, in view of the quality of the workmanship, the skills of grouting.

Submissions of progress claim to main contractor and verify approved all sub contractors progress claim to the respective Quantity Surveyors in charge.

Have strong abilities and knowledge in project management, administrations, contractual matters, design requirements and fabrication processes to facilitate the smooth operation of projects.

Driver Responsibilities:

• Transporting clients from airports to hotels and vice versa.
• Carrying out vehicle maintenance checks.
• Delivering packages to customers in a timely manner.
• Picking up office purchases or other administrative needs.
• Utilizing navigation apps to find the most optimal route.
• Interacting with clients in professional conduct.
• Working at night and on weekends.
• Maintaining an organized travel schedule.
• Ensuring that vehicles have sufficient gas and are always ready for use.
• Arranging for vehicle repairs when necessary.
• Updating monthly mileage records.
• Driving a variety of vehicles, including motorbikes, cars, buses and trucks.

Driver Requirements:

• A valid driver's license.
• 1-year driving experience.
• Extensive knowledge of the operating area.
• Physical strength and ability to lift up to 70 pounds.
• Excellent organizational and time management skills.
• Exceptional interpersonal skills.
• Good verbal communication.
• Proficiency using GPS devices.

JOB SCOPE:

· Provide consistent professional spa massage (either foot or body) in accordance with spa standards.

· Professionally advise customers on the benefits of the treatments performed.

· Be sensitive to each customer's comfort level and service needs.

· Ensure guest comfort during the treatment by monitoring room temperature, lighting, and music level.

· Enquiring about guests' medical conditions and allergies before providing spa services.

· Setting up spa and work stations, responsible for the maintenance of cleanliness and neatness of the spa facilities.

· Handle customer queries and concerns efficiently and politely.

· Resolving guest complaints and reporting any accidents to the supervisor.

JOB REQUIREMENTS:

• Good interpersonal Skills. Good communication and listening skills.
• Team player.
• Customer-oriented.
• Take pleasure in working with people and have an outgoing personality.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
• Interested may contact me or drop me an email

Key responsibilities:

• Review customers' regulatory requirements and conduct compliance review such as RoHS, REACH, Conflict Minerals, etc
• Work with Engineering to obtain BOM. Coordinate with SCM to gather regulatory declaration/ compliance letter from suppliers to ensure material used comply with regulatory requirements
• Review compliance verification on collected declarations and provide compliance letter to customers to ensure our products meets customer requirements.
• Gather compliance documentation on first buy / FA, review and file records.
• Perform updating on new compliances / changes, work with team on gathering declaration updates and filing records.
• Review and conduct regulatory documentation updating exercise every 2 years or upon customer's request.

Qualification and traits desired:

1. Minimum Diploma in Quality Management /Mechanical Engineering or equivalent
2. Possess Internal Quality Audit training certificate in ISO 13485 and 9001 will be advantageous
3. Minimum 2 years in Q, preferably with similar working experience in regulatory compliance.
4. Candidate must be proficient in Microsoft Office and preferably has performed Internal Quality Audit.
5. Excellent oral and written communication skills/good interpersonal skills

Other information:

• Working Hours : 8.15am to 5.30pm (Mon-Fri)
• Location : Changi North
• Company Bus : Pick up at Ang Mo Kio, Yishun, Hougang, Punggol, Pasir Ris, Bedok, Tampines MRT/Interchanges

Interested candidates are invited to apply online with an updated resume. Please indicate the below information in your resume:

• Education Background
• Work experience
• Current & Expected salary
• Reason(s) for leaving current/previous job
• Availability / Notice Period

Job Description:

• Review tender specifications / customers’ requirements and prepare process design.
• Obtain quotation from vendors, suppliers, and subcontractors based on the requirements.
• Interact closely with vendors to understand new technologies and effective implementation of customer applications using vendor’s information.
• Interact closely with customers on technical information and clarifications.
• Prepare cost effective costings.
• Prepare commercial & technical proposals with specifications for timely bid submissions.
• Generate / coordinate P&ID and General Arrangement drawings.
• Work with Business Development Manager to apply costing and process design strategies to increase probability of winning bids.
• Coordinate with Process / Mechanical / Electrical & Instrumentation Team for technical clarification support if required.
• Follow up with customers on submitted proposals and potential opportunities.
• Negotiate with vendors and customers if required.
• Upon award of projects, review and verify completeness of PO contract and compliance with agreed requirements.
• Communicate and nurture relationships with customers to drive more opportunities.

Requirements:

• Degree in Environmental or Chemical Engineering.
• Knowledge or previous experience in water treatment process and municipal wastewater treatment such as Filtration, UF, RO, EDI, SRU, MBBR, MBR etc.
• Knowledge and experience on pumps, motors, valves, piping, mechanical and electrical components for oil and gas industry is added advantage.
• Minimum 5 years of relevant experiences.
• Strong verbal and written communication skills in English.
• Ability to prioritize multiple tasks and work on own initiative.
• Willing to travel for site visits, sales presentation to customers and technical clarification meeting occasionally.

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

Key Roles and Responsibilities

• Act as a trusted advisor to our banking clients throughout the T24 project lifecycle (Analysis & Design, Implementation, Go-Live, and Post-Live Support).
• Collaborate effectively with senior management, technical and business teams, vendors, and stakeholders to achieve project objectives.
• Lead assigned areas of responsibility, including developing and executing testing plans, data migration strategies, integration plans, cutover plans, and implementation.
• Configure and validate custom Temenos T24 functionalities, ensuring user acceptance and high-quality solutions.
• Create clear and concise technical documentation for internal and external audiences.
• Deliver technical training to clients and end-users as required.
• Contribute to migration strategy development and execution.

Technical and Professional Requirements :

• Bachelor's degree with a minimum of 6 years of experience in technical consultancy and expert services ideally with Temenos T24 software within a banking environment.
• Proven experience and a successful track record in delivering end-to-end T24 Core Banking or Wealth Suite transformation projects.
• In-depth knowledge of T24 architecture design principles.
• A strong blend of technical expertise and product knowledge, ideally with expertise in one or more of the following T24 modules:

1. Securities and Corporate Actions
2. Derivatives (DX)
3. Structured Products (SY)
4. Treasury Modules (MM, FX, and Swaps)

• Experience in Financial Accounting and GL reporting, including preparing accounting schemas, and charts of accounts, and analyzing/correcting GL mismatches.
• Experience in planning and executing T24 upgrades, TAFC to TAFJ migrations, and performance-tuning projects. (Advantage)
• Hands-on experience with integration frameworks like IRIS and design frameworks.(Preferred)
• Strong technical knowledge of INFOBASIC, T24 JAVA API coding, JAVA, and Oracle 10+ operating systems.
• Familiarity with the functionality of UNIX, AS400, and NT operating systems, particularly disc structures.
• Experience integrating T24 with Wealth Suite components (TAP, TTI, and TDS).

Essential Skills:

• Proven experience in implementing T24 modules is a must as this is purely an implementation role.
• Strong technical expertise and product knowledge in one or more of the T24 modules namely Securities and Corporate Actions, Derivatives (DX), Structured Products (SY), Treasury Modules (MM, FX, and Swaps).

Position Overview:

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive specializing in Order Management. The successful candidate will play a pivotal role in ensuring a seamless order processing experience for our customers. The primary responsibility will be to manage and oversee the end-to-end order fulfilment process, ensuring accuracy, efficiency, and exceptional customer satisfaction.

Key Responsibilities:

1. Order Processing:

• Receive and review customer orders, ensuring accuracy and completeness.
• Input orders into the system accurately and in a timely manner.
• Coordinate with various departments to ensure order fulfilment within specified timelines.
• Lead and see-through end-to-end delivery process of orders (from arrangement of deliveries to delivery date)
• Handle returns enquiries and provide clear guidance to customers on return process.
• Handle all claim matters on defects and wrong pricings, etc.

2. Customer Communication:

• Communicate with customers regarding order status, delivery timelines, and any relevant updates.
• Handle customer inquiries and concerns professionally and efficiently.
• Provide proactive communication to customers regarding any potential delays or issues.
• Follow up to resolve any issues that arises.

3. Issue Resolution:

• Investigate and resolve order-related issues promptly and effectively.
• Collaborate with cross-functional teams to address any challenges in the order fulfilment process,
• To resolve feedback and address operation challenges.
• Proactively identify opportunities for process improvement to enhance overall customer satisfaction.

4. Documentation and Record Keeping:

• Maintain accurate and up-to-date records of customer orders, interactions, and resolutions.
• Prepare and maintain reports related to order processing metrics.

5. Collaboration:

• Work closely with the Sales, Warehouse, and Logistics teams to optimize order fulfilment processes.
• Collaborate with internal stakeholders to ensure alignment on customer expectations and delivery commitments.
• Foster a positive work environment.

Qualifications:

• Possess a Degree (Fresh graduate), Diploma or equivalent
• 5 years of proven experience in customer service, order management, or a related role.
• Excellent communication and interpersonal skills. Strong proficiency in written and spoken English.
• Strong organizational and multitasking abilities.
• Attention to detail and a commitment to accuracy.
• Problem-solving skills with a proactive and customer-centric approach.
• Proficiency in using order management systems and related software.

Preferred Skills:

• Familiarity with order processing systems.
• Prior experience in a fast-paced customer service environment.
• Knowledge of supply chain and logistics processes.
• Ability to adapt to changing priorities and thrive in a dynamic work environment.

We are looking for a center care taker for PlayFACTO School at Bedok Reservoir (Mon-Fri, 11am-5.30pm)

• Maintain cleanliness and hygiene of the premise
• Prepare snacks and simple meals for children (no cooking required)
• Wash plates and utensils
• Provide basic care for students
• Any ad-hoc duties as assigned

Interested personnel, send your resume by applying for this role or WhatsApp to 81128546.

We seek your understanding that only shortlisted candidates would be contacted.

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.

Operations Supervisor Requirements:

• A high school diploma or GED.
• A bachelor's or associate's degree in operations management or business management may be advantageous.
• Proven work experience in the relevant department.
• Experience in implementing operational processes.
• Good working knowledge of operational procedures and policies.
• Strong project management, administrative management, and organizational skills.
• Excellent leadership and decision-making skills.
• Great communication and interpersonal skills.

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.