A Food Production technician is responsible for preparing and processing foods, ensuring that production meets quality standards and is delivered in a timely manner. Duties include operating small kitchen equitments like Mixer Grinder, Deep Frier, Buy Electric Cookers, packing and monitoring product quality.

A food production technician is need to prepare and package foods according to the company's standards. Food production workers may also be responsible for maintaining a safe and hygienic working environment, following food safety regulations and ensuring products meet food safety requirements.

Duties and Responsibilities

• Assist with the preparation of food items

• Ensure the kitchen and production area are kept clean and tidy

• Check ingredients and food products for quality

• Package food items ready for sale

• Follow food safety regulations and health codes

• Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc.

• Preparing deep fryer, utensils, and grill for shift

• Roti prate flour mixing

• Ready to cook Goring items (nasi,ikanpils,mee,kwithya,noodles)

• preparation of south indian & north indian curies

• Cooking order according to food health and safety standards

• Delivering food order to wait staff in a timely manner

• Storing all food properly

• Sanitizing and cleaning work stations and utensils

• Reordering stock and food supplies

• Monitoring other cooks and team members

Requirements and Qualifications

• Ready to work any shift

• Able to work in a fast-paced environment

• Able to multitask, prioritize, and manage time efficiently

• Physical endurance to stand for an entire shift

• Self-motivated and self-directed

• Works well as part of a team and on individual tasks

• Able to quickly memorize complex or multiple orders

• Degree or Diploma or minimum three years relevant work experience

• Able to work early mornings, nights, and weekends

Job Description:

• To assist Operations Manager in supervising and coordinating the daily activities of operations to always ensure prompt and efficient services
• Handling administrative matters related to daily operations and maintenance of safety standards
• Ensure operations and quality services are well delivered to both internal and external clients
• Coordinating and liaising with customers and process export shipments, processing invoices
• To have a thorough understanding of the department logistic operations
• Perform tasks based on standard operating procedures
• Any other adhoc duties as assigned

Job Requirements:

• Diploma in Logistics / Supply chain Management/ Any relevant qualification
• Experience in the healthcare/pharma industry and clinic settings will be an added advantage
• Prior knowledge in medication dispensing
• Good communication and interpersonal skills
• Able to multi-task and work in a high demand environment

This position is responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

The General Manager will plan, organise, direct and coordinate management activities of the operations. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel.

Primary Responsibilities

Business Performance

• Support the annual budgeting process and financial forecast for the operations departments
• Ensure that all operations departments are maximising revenue and profit potentials while minimizing costs and staying within budget guidelines
• Analyse monthly P&L and month-end reports, identify deviation from business plan goals
• Gather and report financial information to Owners

Operation

• Develop, recommend, implement and manage the operational department’s annual and long term goals
• Conduct daily briefing with management on current key activities
• Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
• Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
• Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
• Represent the Brand in projecting a credible image to the market, residents and colleagues alike
• Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
• Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative

Team Management

• Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
• Identify and develop team members with potential
• Conduct performance review and manages performance issues that arise within the operations departments management team
• Constantly monitor team members performance, attitude and degree of professionalism.

Kindly note that only shortlisted candidates will be contacted.

Join Our Growing Team!

The SKYLINK Group is a premier all-in-one mobility solution provider for retail sales of passenger cars and commercial vehicles, all vehicle leasing, Motor insurance, credit Hire Purchase financing, Motor workshop with full capacity of MRO (Maintenance, Repair and Overhaul) services, and vehicle body engineering works for all commercial and passenger vehicles.

Since 2017, SKYLINK Group has been rapidly expanding its offerings and fleet. We have served over 5,000 corporate customers including major industry leaders in logistics, distribution, F&B, marine, construction, sanitation, and government services.

With a commitment to fleet modernization, we have expanded our offerings to EV and Hybrid vehicles, and continuously aspire to provide greater value to our customers.

Be a part of the SKYLINK family and kick-start your career growth and progression in the mobility space today.

Job Description:

• Assist with leasing sales admin process and coordinating with inter-department for day-to-day work
• Handling of incoming calls and providing customer service
• Administer and handle the latest Enterprise Resources Planner (ERP) and Customer Relationship Management (CRM) systems
• Responsible for accuracy data entry input; filing for all data record documentation in the ERP & CRM systems
• Prepare printed materials and compilation of reports
• Liaising with vendors, suppliers & partners for administrative & payment arrangements
• Good problem solving and analytical skills
• Excellent understanding of processes and able to quickly grasp system flows
• Follow up closely with the team's work progress

Requirements

• Min qualification diploma with 2 years’ experience in admin work
• Similar experience in the automotive industry is an advantage
• Strong computer skill, including Microsoft Word, Excel and Power Point
• Bilingual in English and Chinese, with the ability to communicate with customer
• Strong communication and interpersonal skills, with the ability to interact with staff at all levels.
• Fast in respond and able to handle multiple task efficiently in a fast-paced environment
• Flexible, resilient and positive mindset

Our company is seeking an experienced food production manager to oversee our food production operations. The ideal candidate will have extensive experience in managing staff, overseeing production processes, and ensuring the highest standards of food safety and quality.

Be sure to list the daily tasks, such as supervising production, managing inventory, and overseeing quality control, and other key duties. You will oversee delivery and development of the food offer and services, both in the restaurants and hospitality services supporting commercial initiatives, innovation, and team development.

Duties and Responsibilities

• Develop, implement, and maintain production schedules and processes to ensure optimum productivity and efficiency

• Hire, train, and manage production staff, including setting and monitoring performance goals

• Collaborate with sales and marketing teams to develop and implement product launches

• Create and maintain inventory records and manage raw material inventory levels

• Ensure compliance with all food safety regulations and industry standards, including HACCP

• Identify and address production issues and area(s) for improvement

• Monitor and maintain equipment and machinery in production facilities

• Prepare production reports and communicate with upper management regarding production goals and results

• To ensure the prompt and efficient preparation and service in all food areas to the company’s standard and to the customers’s satisfaction.

Requirements and Qualifications

• Ready to work any shift

• Able to work in a fast-paced environment

• Able to multitask, prioritize, and manage time efficiently

• Physical endurance to stand for an entire shift

• Self-motivated and self-directed

• Works well as part of a team and on individual tasks

• Able to quickly memorize complex or multiple orders

• Degree or Diploma or minimum three years relevant work experience

• Able to work early mornings, nights, and weekends

• Ability to work effectively as part of a team

Join Our Growing Team!

The SKYLINK Group is a premier all-in-one mobility solution provider for retail sales of passenger cars and commercial vehicles, all vehicle leasing, Motor insurance, credit Hire Purchase financing, Motor workshop with full capacity of MRO (Maintenance, Repair and Overhaul) services, and vehicle body engineering works for all commercial and passenger vehicles.

Since 2017, SKYLINK Group has been rapidly expanding its offerings and fleet. We have served over 5,000 corporate customers including major industry leaders in logistics, distribution, F&B, marine, construction, sanitation, and government services.

With a commitment to fleet modernization, we have expanded our offerings to EV and Hybrid vehicles, and continuously aspire to provide greater value to our customers.

Be a part of the SKYLINK family and kick-start your career growth and progression in the mobility space today.

Job Description

• Customer engagement to identify their preferences and requirements for commercial vehicle leasing and sales
• Source for new corporate accounts, including SME, MNC, Independent Contractors, and Fleet Operators
• Facilitate test drive, vehicle introduction, and handover.
• Provide comprehensive information about pricing, leasing, sales, or vehicle information to customers/corporates
• Provide customer service, service recovery, and follow-ups on assigned corporate accounts
• Assist with documentation submission for sales and leasing requirements
• Develop professional knowledge in automotive (commercial) leasing/sales regulations and safety and vehicle knowledge
• Achieve and exceed assigned sales targets
• Prepare and compile weekly sales activities and reports for management

Requirements

• Min GCE 'O' Level or equivalent qualifications
• Valid class 3 driving license (Mandatory)
• Prior 1-5 years experience in insurance, retail, real estate or automotive trade preferred
• A strong passion for the automotive/motoring industry
• Outspoken, strong communication skills, and good listening ears
• Presentable outlook, good phone mannerisms, willing to learn
• Able to function independently, and also able to work with other team members
• Good Spoken English, able to converse in Mandarin as to liaise with our China base counterpart

Benefits

• Basic Salary + Structure Commission + Monthly Incentives
• Convenient working location, West (Bukit Batok).
• Medical, Dental & Insurance Coverage.
• Comprehensive Training Provided.
• Regular company activities & bonding sessions.

Join Our Growing Team!

The SKYLINK Group is a premier all-in-one mobility solution provider for retail sales of passenger cars and commercial vehicles, all vehicle leasing, Motor insurance, credit Hire Purchase financing, Motor workshop with full capacity of MRO (Maintenance, Repair and Overhaul) services, and vehicle body engineering works for all commercial and passenger vehicles.

Since 2017, SKYLINK Group has been rapidly expanding its offerings and fleet. We have served over 5,000 corporate customers including major industry leaders in logistics, distribution, F&B, marine, construction, sanitation, and government services.

With a commitment to fleet modernization, we have expanded our offerings to EV and Hybrid vehicles, and continuously aspire to provide greater value to our customers.

Be a part of the SKYLINK family and kick-start your career growth and progression in the mobility space today.

The Job

• Review and Process Loan Applications under Hire Purchase, Credit Loans and other loan products which involves meticulously reviewing loan applications, verifying information provided by applicants, and assessing their creditworthiness.
• You'll be responsible for preparing all necessary loan documentation accurately and in compliance with regulatory requirements under hire purchase act and company policies.
• Compliance with legal and regulatory requirements is paramount in the financial industry. You'll need to stay updated on relevant regulations and ensure all loan documentation meets these standards.
• In charge of document filling and data entry to ensure record accuracy in the Enterprise Resources Planner (ERP) and Customer Relationship Management (CRM) systems.
• Require to contact customers, vendors, suppliers and partners for issues pertaining to discrepancies, short fall or overdue payment, collection arrangements by using collecting techniques email, letter, phone call and WhatsApp.
• Responsible for minimizing defaults and bad debts cases for ongoing instalment plan.
• Monitor aging reports to update management in the status of difficult cases for liability or settlement issues.
• Engage close interactions, coordinating with inter-department and external customers to ensure smooth day to day operations.
• Ad-hoc duties assigned by supervisor.

Job Requirements

• Minimum qualification Diploma with 2 years’ experience in Hire Purchase in vehicle loan, other loan products and credit control experience.
• Strong in English, able to write, type and speak fluently.
• Similar experience in the automotive industry and credit/loan experience is an advantage
• Fast in response and able to work in a fast-paced environment
• A flexible, resilient mindset and can-do attitude
• Good interpersonal and communication skills

About The Opportunity

We are currently seeking highly skilled and dedicated Warehouse in ensuring efficient management and control of the Warehouse Operation whilst achieving agreed budgetary and service levels.

How You Will Make an Impact

• Lead the creation and implementation of best practice warehouse strategy, policies, processes, and procedures to aid and improve operational performance.
• Provide a safe working environment, adhering to the necessary safety procedures and ensuring they are understood and practiced by the team at all times.
• Ensure inventories are accurate and control inventory levels by ensuring physical counts are conducted and reconciled with an automated system utilizing the help of the warehouse team.
• Coach, manage and develop warehouse staff and team leaders to optimize performance and meet targets and deadlines.
• Provide Quality Control and Assurance by ensuring compliance with all relevant regulations and standards, including Good Manufacturing Practices (GMP) and Good Distribution Practices (GDP).
• Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.

What We Are Looking for

• Qualifications such as a diploma in Pharmacy or Supply Chain Management will be favourable
• 3 years of relevant experience, preferably in a Pharma setting
• Ability to build, lead and motivate a skilled team able to meet objectives
• Proven management skills with the ability to optimize team performance and development ·

We regret that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit https://www.alliancehealthcare.com.sg.

The Research and Development (R&D) Chef creates new recipes to improve food product from the organisation. Ready to designs new recipes in consideration of ideas and market demand for new products. Ready to improves recipes and preparation methods to meet mass production and regulatory needs. Ready to helps to design marketing strategies based on candidate approach and ideas in creating new products.

Candidate should skilled in culinary arts and is experienced in the Food and Beverage (F&B) sector. Candidate works in a kitchen or laboratory. Candidate has good knowledge on food science and is familiar with nutrition and mass production needs. Candidate has sound understanding of cultural and culinary trends. Candidate is very creative in developing and presenting products.

Duties and Responsibilities

• Assist in data gathering for new product specifications.

• Confirm product formulations and other information for constructing product profiles.

• Create new recipes and refine taste profiles through experimentation.

• Develop ideas from food preparation processes for marketing purposes.

• Develop product improvements based on sensory testing and consumer data.

• Establish product specifications and documentations.

• Make recommendations in the design of new manufacturing processes or to change current equipment or processes.

• Modify new product recipes and ingredient selection while taking note of nutrition, shelf life and regulations.

• Plan, manage and run panel sessions and sensory tests on food products.

• Refine recipe formulation for mass production purposes.

• Review ingredients to meet customer needs and requirements.

• Review methods to improve quality of new food products and compliance with food regulations during mass production.

• Suggest alternative ingredients and food preparation processes to meet mass production and compliance needs.

• Suggest changes to new food production processes.

• Support sales team by preparing samples for local and overseas customers.

• Troubleshoot production processes to resolve production, quality and regulatory compliance issues.

Requirements and Qualifications

• Strong knowledge of food science and nutrition.

• Excellent culinary skills and creativity.

• Ability to work well under pressure.

• Strong communication and presentation skills.

• Detail-oriented with strong organizational skills.

• Ability to conduct thorough research.

• Proficiency in using kitchen equipment and tools.

• Knowledge of food safety regulations.

• Ability to work independently and as part of a team.

• Strong problem-solving skills.

• Willingness to stay updated on industry trends.

• Experience in training and mentoring staff.

• Ability to source and evaluate new ingredients.

• Degree or Diploma or minimum three years relevant work experience

• Able to work early mornings, nights, and weekends

We Are Social is a global socially-led creative agency with unrivalled social media expertise. With more than 1300 people in 19 offices spanning four continents and over 80 people here in our Singapore office, we deliver world-class creative campaigns and strategies based on social insights, for forward-thinking brands. 

A Senior Account Executive at We Are Social is the level when you take a step towards managing your own campaigns & leading day-to-day client contact within your team structure.

Your key responsibilities will include:

• Liaison between key stakeholders both internally and externally
• Understand the overall client business objectives and develop strategies as needed
• Assist the Account Manager and Account Director on day-to-day delivery of output
• Work with the wider team to ensure all content created is of the highest standards
• Attend briefings/meetings both internal, externally and prepare minutes
• Prepare and manage briefs and timelines as needed
• Respond promptly to clients’ concerns, feedback and request while ensuring regular updates on the statuses of each project/campaign
• Be meticulous and organised in content reviews and job filings
• Weekly reports and content distribution

What are we looking for?

• 2 years of experience in an advertising, digital, social agency
• Ability to perform under stress to meet deadlines while still maintaining a high standard of output
• Understands basic agency processes while knowing the operational function of each department
• Attention to detail and organisation skills is a must
• Comfortable with writing, proofing and public speaking
• Skilled in MS office – Powerpoint, Word and Excel

#LI-JT1

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

Job Description

• Conduct operational and staff training

• Work with boss to develop daily, holiday and themed menus.

• Monitor equipment for proper operation.

• Check staff work against daily and weekly schedules.

• Listen to customer complaints and suggestions and resolve complaints.

Responsibilities

• Implement suggestions and resolve more complex issues within the scope of the position.

• Participate and/or contribute to programs, committees or projects designed to improve service quality and staff productivity.

• Maintain and manage kitchen expenses, food costs, inventory and staffing within budget.

• Ability to work shifts.

• Assist in food preparation and delivery of all meals to customers.

• Supervise team to ensure kitchen and serving areas are clean and tidy.

• Ensure all food and health safety regulations are followed.

Responsibilities:

• Provide administration support to sales and reservation team (hybrid role)
• Handle telephone enquiries
• Ensure all reservation details are entered timely and accurately into the system.
• Organized and maintain an up-to-date filing system
• Perform other ad-hoc admin duties

Requirements:

• Min O Level Qualification or equivalent with 1 year of hospitality experience preferred.
• Good interpersonal skills and positive working attitude
• Good team player yet able to work independently

Interested parties please email resume and expected salary to [email protected]

• Pick up point from Orchard MRT station
• Staff meals provided

- assist in managing the contracted services for repair, preventive maintenance and/or new construction of building facilities and grounds to ensure compliance with statutory and user requirements.

- develop and direct initiatives to maintain and operate building facilities and systems to meet building operational requirements and ensure safe system operations.

- Other duties include rendering technical assistance with regard to maintenance planning, budgeting for projects and ensuring timeliness and cost-effectiveness of projects.

- Required Skill(s): AutoCAD, project management, good communication skills, good personal-relationship skill

- Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.

- assist in managing the contracted services for repair, preventive maintenance and/or new construction of building facilities and grounds to ensure compliance with statutory and user requirements.

- develop and direct initiatives to maintain and operate building facilities and systems to meet building operational requirements and ensure safe system operations.

- Other duties include rendering technical assistance with regard to maintenance planning, budgeting for projects and ensuring timeliness and cost-effectiveness of projects.

- Required Skill(s): AutoCAD, project management, good communication skills, good personal-relationship skill

- Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.

Job Title: Quantity Surveyor (ID8300)

Location: Novena, Singapore

Working Hour：Mon-Fri,8:30am to 6pm

Salary: $4000 - $5000

Job Description:

• Assist in preparation and submission of tender quotations and ensure timeline are met for every tender.
• Quantity take-off for all the tenders, in the form of manual measurement and update the amendment changes of the tender
• During tender stages, sourcing of quotation for rates and technical data are required due to every project’s requirement varies.
• Arrange and carry out tender interview, negotiate of price with suppliers and subcontractors including of preparation of sub-contract agreement / letter of award.
• Monitoring progress claims and payments, sub-contractors payment, certification, VO submission and final accounts
• Assist in the settlement of final accounts with client, suppliers and subcontractors

Requirement:

• Minimum Diploma in Civil Engineering / Building / Quantity Surveying or equivalent
• Minimum 3 years of relevant work experience in construction industry
• Proficient in MS Office and other Measurement Software

Station on-site and perform daily inspection and preventive maintenance works in Mechanical and Electrical Systems according to Scheduled Maintenance

- Attend to feedback, Breakdown and customer service requests

- Attend to Fault-Calls and carry out rectification of Faults within specified time and budget

- Supervise and coordinate with contractors and vendors on works according to scheduled maintenance, repair, shut-down and overhaul works

- Assist Engineer/Manager to update records of Mechanical and Electrical system servicing reports and monitor the performance of the systems and equipment

Job Responsibilities:

* Responsible for all works related to M&E Quantity Surveyor duties.

* Preparing cost estimation and identify variation works.

*Resourceful and Outcome-based attitudes to explore any new arisings

*Experience in Project Tender Documentation and Submission requriement

*Require to attend Tender Site Show-arounds and Project Meetings with Project Director/Manager

Job Requirements:

* Diploma/ Degree in Mechanical/ Electrical/ Quantity Surveying or equivalent.

Job Title: Class 3 driver (ID1486)
Location: Changi north
Working Hours: 4 days per week (Sat to Tue), 12 hours per day.
Salary: Up to $2500 - $2900

Job Description
• Delivery of luxury goods (like diamonds, jewellery, fine arts and valuable assets etc) to customers in a timely and safe manner
• Provide excellent customer service to customers
• Abide by all traffic rules and regulations

Requirement:
• Must possess valid Class 3 License
• Good attitude, calm and patient
• Driving van, deliver diamonds, jewellery, gold etc

Responsibilities:

• Attend to guests’ needs and enquiries.
• Handles checking-in and checking-out of guests.
• Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay

Requirements:

• Good interpersonal skills and positive working attitude
• Service oriented
• A good team player
• Work with passion, zest, energy and professionalism
• Perform 3-rotating shifts, and able to work on weekends and public holidays
• Entry level Diploma holders can apply.

Staff duty meal and uniform are provided.

Please send in resume with current & expected salaries via APPLY NOW button below.

We regret that only shortlisted candidates will be notified. Thank you for applying.

We are a Singapore firm of Chartered Accountants and we offer a comprehensive range of professional services as a one-stop business centre to meet business needs.

As an innovative professional services firm, we are constantly looking for talented individuals to join us.

We are currently recruiting audit associates.

The job scope would include the following:

1) Audit of Financial Statements

2) Compilation of Financial Statements

3) Income Tax Computation

4) GST Major Exporter Scheme Audit

Do email us your resume if you are interested in exploring a career with us.

Le Bon Funk is a series of neighbourhood wine bars by Chef-Owner Keirin Buck, located in Club Street and Holland Village. Le Bon Funk presents a selection of exciting and accessible wines complemented by quality, never fussy, produce-led sharing plates.

Le Bon Funk is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

• Prepare the restaurant for opening and closing
• Setting up tables with the correct number of place settings, including crockery, silverware, glasses, and napkin
• Maintain restaurant's overall cleanliness at all times
• Readily stand by at the pass, to pick up dishes which are ready to be presented to the guest
• The ability to explain the ingredients used and/or methods on how to enjoy the dish when presenting the dish to the guest
• Proactive and able to anticipate guests' needs
• Refresh the table with finesse once guests have finished their main course
• Other additional task includes setting up and breaking down tables, restocking supplies, using the glassware dishwasher and other cleaning duties

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange an interview.

Pay Band: 4 / Grade H
Location: Napier Road, Singapore

Department : Exams Customer Services

Contract Type: Indefinite Local Contract

Role Purpose:

To provide excellent Customer Service to all customers interested in all of the British Council’s activities (including English teaching, Examinations, Education UK, Library and cultural operations) in order to meet and exceed customers’ expectations and enable the British Council to meet its corporate objectives.

Main accountabilities but not limited to the following:

Enquiry Handling

• Answer first level enquiries received in person, by mail, email, telephone, or social media on relevant aspects of the UK and the British Council’s activities in a friendly and professional manner, invoking the principles of TIE in line with Customer Service standards.
• Build rapport with the prospect in order to find out the objectives, needs and requirements of the customer, and take their interest forward.
• Able to give accurate information on all services offered by the British Council, and to give customers the correct brochures, application and registration forms.
• Support test takers who want to register online at our premises.
• All feedback and customer comments are passed on to the Assistant Manager - Customer Service within one working day and recorded in writing.
• To communicate with internal and external personnel in a professional and enthusiastic manner.

Registration

• Register Exams candidates in a professional and friendly manner, while adhering to the procedures in place.
• Cross-sell relevant British Council services and products where appropriate.
• Understand customer needs and turning enquiries into sales.
• Work extra hours during registration period, if required

Standard For Collection And Handling Of Income

• Handles payment received from examination registrations.
• Responsible for generating and issuing payment links to customers for any required fees or charges.
• Ensures the payment link is accurate and provided to the customer promptly via the appropriate communication channel.
• Verifies payment completion before proceeding with the requested service or action.

Accurate Databases / Records, and Projects

• All databases and records, and information files are kept up to date in line with requirements outlined by AM – Customer Service.
• Make sure that information brochures/ leaflets are always replenished and are available.
• Responsible for updating relevant knowledge files and databases /web/ design posters in line with requirements outlined by AM-CS.
• Specific projects and responsibilities given to each member of staff are carried out in line with expected objectives.
• As duty officer ensure that designated tasks for the relevant shifts are completed.

All above accountabilities, duties and responsibilities should comply with standards and guidelines incorporated in the Global Policy Framework (e.g., Code of Conduct, Global Policy Statements, Child Protection (CP), Equality, Diversity, and Inclusion (EDI), Information Knowledge Management (IKM), ICT standards (e.g., Acceptable Usage of IT standards).

Role specific knowledge and experience

Minimum/essential

• Selling skills (confident and effective in up-selling and cross-selling British Council products)
• Competent IT and numeracy skills
• Accuracy (very high level of accuracy is required for all tasks)
• Excellent customer care skills across multiple channels

Desirable

• Knowledge of CRM
• Complaints handling

Requirements

• Diploma/Degree in any discipline
• At least 2 years’ experience working in a customer service role, preferably in the service industry.
• Excellent written and oral communication skills in English. Having ability to communicate in Chinese language is an added value.
• The successful candidate will work a 5-day week between Monday-Saturday with a scheduled day off. Additional hours will occasionally need to be worked, particularly during peak examination periods.

Additional Information

Conditions of Employment: Local Direct Hire

• Applications are welcomed from candidates currently in the location with a natural right to work.
• Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Job Description

Duties & Responsibilities:

General repair and maintenance of Electrical, Plumbing, Sanitary systems, Air-conditioning, Ventilation system, Mechanical Equipment and Fire protection system etc

Perform preventive maintenance work & carry out duty on modification and installation of M&E equipment and appliances

Attend to guests’ and tenants complaints

Requirements:

Candidate must possess at least NTC 3 / NITEC in Electrical/ Mechanical Engineering/ Building Services or equivalent

1 year of relevant experience in hospitality preferred

Entry level ITE candidates are welcome to apply as we will offer training

Able to commit to shifts, weekends and public holidays

Benefits: Staff duty meal and uniform are provided.

beauty and massage skill ,customer service orientated,sales driven and target oriented person,team player with good communication and interpersonal skill,responsible preparing the nexessary treatment products ,stocks replenishment.towel supply,communicatiion and interpersonal skill with all level of people, well groomed