Your assignment

• To know and understand the customers’ shopping behaviour, retail trends & life at home and use this knowledge to provide the relevant solutions for our customers;
• To ensure that sales and profitability is secured through sales steering and range efficiency to maximise growth;
• To know the importance and actively work with replenishment proposal- securing the right parameters to ensure product availability ;
• To ensure that my area of responsibility is in excellent shape as new, fully stocked and that a high level of merchandising basics is always in place;
• To contribute towards improving the customer experience in the store and maintain a high level of service standard with a “First time right” mindset;
• To support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process.

Global Endpoint Operations manage the Endpoint Systems that connect the Visa’s Client globally to all Core Systems and services at Visa Data Centers. The team is responsible for all technical support, Change Execution, Problem, and Incident management. The administrator is responsible to ensure high availability and drive better systems monitoring and performance investigations. This includes working in partnership with other O&I teams as well as working with client’s endpoints, vendors, and development teams to continuously drive higher availability and reduction of service impacts.

Essential Functions:

• Provide technical advice and support to Visa’s Client institutions and processors to ensure customers expectation are exceeded.
• Discipline in detailed documentation and reporting of issues and changes. Timely and accurate updating and maintaining Global Inventory records.
• Create and test implementation Linux scripts for vendor’s field engineers and support team for installation and activation.
• Perform remote system Installation with on-site vendor engineer support, configuration, and lockdown of Visa Endpoint servers.
• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly.
• Timely escalation of critical situations and any likely project risk that can impact project delivery scheduled to Manager and 3rd Level support team.
• Ensure that all server deployments follow Visa security guidelines and report any non-compliance.
• Able to communicate and work cordially in global team with teammate from different culture and in time zone.
• Work closely with both IMAC and Project team to ensure best-in-class delivery of solutions and support to Visa client.
• Ensure all incidents and changes comply to ITIL and operation policy.
• Ensure that all servers going into productions are locked down and meet operational acceptance criteria.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Monitor market trends, consumer behaviors and competitive activities
• Leverages relevant consumer/customer trends and insights to build a plan and deliver against business objectives
• Leads the development and implementation of annual brand with clear outlines of goals, objectives, tactics, metrics of the brand. The brand strategy should align with the overall organization’s vision, mission, values and support overall business strategy and objectives.
• Monitor and evaluate performance and effectiveness of the brand strategy and plan and make adjustments as needed.
• Monitor and report marketing campaign performance with clear assessment on KPIs and ROIs
• Translates brand elements into plans and go-to-market strategies, ensuring consistency across the different deployment touchpoints
• Manages local product adaptation, in compliance with global/ regional guidelines
• Manages external communication activities (including social media) and maintains relationship with local media all in line with the global communication and media strategy guidelines.

About the job

Reporting to the Checkout Manager, together with your team of co-workers, you ensure an easy-buying experience for IKEA customers in a high volume and fast paced environment throughout the complete payment process by ensuring the check-out service is efficient for the customer and ensuring payments are handled in a reliable, accurate and friendly way.

Your assignment

• You ensure the checkout areas are efficiently equipped and co-workers are available to help customers throughout the day.
• You are available to support the check-out co-workers if they are unable to resolve customer's issues by dealing with the issues positively.
• You ensure accuracy of the Store’s daily monies collection, bank deposits and accuracy of the cash transaction records.
• You are responsible and accountable for daily basic operational needs and ensure proper maintenance of internal document for audit purpose.
• You will investigate conduct inquiry or follow-up of discrepancy.
• You will provide training and support the checkout manager to develop the co-workers’ career development by having regular one-one sessions and conduct performance appraisal.
• You will support the check-out manager in work scheduling and timecard management of the co-workers.
• Following up on the department action plan and taking action to ensure we are continually focus on achieving the agreed goals and compliance to the internal processes.
• Ensuring IKEA store is a safe and secure environment at all times for visitors and co-workers.

Your profile

• You have at least 3 years of experience in a leadership role within a fast-paced retail environment.
• Have a proven track record of leading teams and fostering team camaraderie.
• You are meticulous with an eye for details and strong follow-up skills.
• You are customer-centric with strong problem-solving and analytical skills.
• You have good communication and interpersonal skills.
• You are hands-on and physically fit to withstand prolonged hours of standing and able to handle heavy merchandise.
• You can commit to working on AM/PM shift, including both weekends and public holidays.

The Company Secretarial Assistant will support the APAC Company Secretary in delivering best practice governance for our APAC entities as well as ensuring compliance with all relevant legislation/regulation. 

The position will require a company secretary with a minimum of 2-3 years experience who will be able to work efficiently in an expanding ambitious company.

Key Responsibilities of the Job:   

• To provide a full governance and secretarial service to the main APAC legal entities with the APAC Company Secretary

• To own a portfolio of APAC legal entities and provide full Company Secretarial support, including minuting of quarterly Board meetings

• Help to design and deliver corporate governance  and company secretarial standards 

• Be involved in governance projects that sit across the Global team

• Interact with stakeholders on all aspects of corporate governance

• Horizon scan to ensure APAC is to up to date with all relevant developments in company secretarial practice, law and regulation and support the APAC Company Secretary in developing best practice as a result of these changes

• Contribute to Legal team strategy and planning

• Manage relationships with contacts and external service providers for Company Secretariat

• Be responsible for the APAC entities on Diligent entities and Diligent Boards

We are looking for a Manager / Lead, Operations to work in our regional APAC team. You will be responsible for supporting the APAC countries to provide a better experience to our customers through more efficient logistics.

What you will do

• Lead a team of logistics analysts, managing regional projects across 11 APAC markets to enhance logistics performance, with a focus on improving customer experience and retention.

• Optimize operational performance during market imbalances by adjusting pricing, delivery flow, and customer choice.

• Transform large data sets into visualizations to inform decision-making and analyze KPIs to enhance delivery setup and overall operational performance, aiming to elevate customer experience.

• Drive product strategy and feature development to enhance logistics operations.

• Develop and execute the logistics strategy, challenging the status quo, and driving innovative improvements in the logistics and operations ecosystem.

As an E-Commerce Operation Cum Dispatch Rider, you will play a key role in building our company's e-commerce operations, supporting the Operations Manager to ensure E-commerce operations are run efficiently. 

Responsibilities 

• Assist the e-commerce operations team to manage online operations:
  • Order Management 
    • Collection of Phones from doorstep,store collections
    • Support self-collection service whenever necessary
  • Product onboarding
    • Assist with stocktake and phone testing through internal software
    • Shoot and measure merchandise
    • Edit product images post photoshoots
    • Upload products online 
• Warehouse Inventory Management
• Supporting customer online enquiries
• Any other ad-hoc tasks assigned

We are establishing a dynamic team to consult in the Asset Management and Investment Management realm. Seeking individuals with proficient experience in middle office operations and a comprehensive understanding of the Aladdin system.

We have a number of roles open across multiple levels of seniority.

Responsibilities:

1. Client System Deployment: Collaborate closely with clients to facilitate the implementation of new systems, particularly the Aladdin platform.

2. Project Alignment: Grasp client objectives thoroughly and guide project delivery in accordance with these goals.

3. Stakeholder Management: Effectively manage relationships across various stakeholders, including business and technology teams. Understand their needs, constraints, and influence decision-making processes.

4. Subject Matter Expertise: Serve as the subject matter expert (SME) in Aladdin and Middle Office investment cycles. This includes pre-trade activities, order management, trading, investment operations, risk management/compliance/oversight, closed-book accounting, and performance measurement. Collaborate extensively with key stakeholders to provide Aladdin expertise throughout the implementation process.

5. Coordination and Management: Oversee and coordinate business analysis, project delivery, testing, and end-user training activities to ensure seamless integration and utilization of the Aladdin system.

As the Owned Media Lead, you are responsible for developing and implementing the strategy for owned media channels, in close collaboration with the global and regional Strategy & Planning team. Your role involves overseeing owned media planning, content analysis and development, and distribution to drive engagement, brand awareness, and customer loyalty. You will collaborate with cross-functional teams to ensure that owned media channels are effectively utilized to achieve marketing and business objectives.

You are analytical and insight-driven, and have strong interest in customer data, customer behaviour and how that impacts brand value and future business value. You are driven by turning insights into actions and plans, presenting your findings and recommendations in a clear way to stakeholders across functions. You work hands-on with planning and tactics, taking this out into daily operations.

Key responsibilities

• You develop a comprehensive owned media strategy plan aligned with the overall marketing goals and target audiences, identifying key performance indicators (KPIs) and metrics to measure the success of owned media initiatives.
• Collaborate with content creation teams within the region and globally to develop a content calendar and plan that aligns with brand messaging and resonates with the target audience across owned media channels.
• Utilize customer insights and data analytics to segment the target audience for owned media channels and tailor content to meet their preferences and needs, in collaboration with CRM & Loyalty team.
• Oversee the management and optimization of owned media channels together with Digital to ensure a holistic plan across all digital touchpoints, e.g. app, site, social, email and push, ensuring that the plan is synced with the overall holistic planning.
• You closely collaborate with the content operations team to secure the right content in the right place at the right time for the customer and provide a feedback loop to the insights unit and global content teams.

Job Scope

Under the general guidance of the Director of Finance, you oversee and direct all aspects of the finance function, including the accounting operation, financial reporting, managing relationships with lenders and compliance with tax and other governmental authorities.

Reports directly to the Director of Finance on all day-to-day operational matters affecting the hotel, and directly to the Director of Finance on all finance matters.

Essential Responsibilities

• Supervises the accounting department of the Hotel
• Directs the accounting departments of the hotels to ensure strong accounting procedures and controls are in place, and financial reporting is timely, reliable and accurate.
• Responsible for all staffing matters for the finance function including recruitment, training and counseling of employees.
• Oversees hotel accounting systems and ensures full use is made of system capabilities.
• Responsible to produce the most effective and efficient accounting organization and processes to support the hotel’s operations.
• Provides financial support to the Director of Finance/GM and the hotel Executive Committee, including periodic reporting, financial analysis, forecasts etc. 
• Provides financial input on all significant business decisions.
• Monitors departmental costs across hotel and provides leadership in controlling and reducing costs.
• Monitors financial performance and provides the management team and with early warnings of variances from budget or forecast.  Responds proactively to business developments, and assists the management team to take appropriate action to address changing circumstances.
• Liaises with finance department in and ensure all reporting requirements and requests for information are satisfied in a timely manner.
• Oversees the consolidation of the financial information for reporting to the banks and joint venture partners.
• Oversees the accumulation of the financial information for reporting to tax accountants and tax authorities. 
• Oversees F&B accounting and reporting and monitors relations/responds.
• Responsible for liaising with banks, and monitoring compliance with all loan agreements and covenants.
• Oversees the generation of operating and cash flow forecasts for Corporate office and for the banks, as per directed by the Director of Finance.
• Responsible for managing and supporting the annual budget process.
• Oversees capital project budgets and reporting.

We are looking for an aspiring young tech-savvy professional who possesses strong business acumen and has proficiency in computer engineering or computer science programming languages(desirable) and data analytics.

This will be a good opportunity to experience understanding the pulse of the business and how that will relate to digital transformation initiatives in the business, human resources, and Finance functions.

Job Responsibilities

• Partner with the HR, Finance, and business function teams to understand the current processes and user requirements, to find solutions to reduce manual work by automating work processes, and to find ways to reduce the time required for report generation as well as documentation.
• Propose enhancement of new functionalities or features for processes that will help to streamline operational activities.
• Research new digital transformation technologies and functionalities.
• Contribute to continuous improvement efforts toward process automation and data visualization.

Qualifications and Skills set:

• Undergraduates who can commit for at least 5 months (for a full-time internship.
• Pursuing diploma or degree in Business, Finance, Business Analytics, Information Systems, or computer science
• Programming experience is nice to have but not mandatory such as Python, R, SQL, HTML5, CSS3, JavaScript.
• Strong affinity with numbers and data
• Process Orientated
• Skilled in the use of MS Office tools including Outlook (or related email tool), Excel, and PowerPoint.
• Good Excel skills such as VBA and/or data visualization tools
• Basic understanding of database and big data technologies such as Azure.
• Strong Visual design skills with an eye for user-system integration, and understands the front and back-end development process cycle.
• Self-motivated and self-starter, with a strong work ethic and a sense of confidentiality.
• Articulate, with the ability to work in a fast-paced environment.
• Possess a high level of meticulousness.
• Interest in IT technologies and how they apply to business functions.
• Ability to multitask with strong organizational skills.
• Enthusiastic and versatile with positive attitude
• Strong sense of ownership for projects/tasks and responsibilities.
• Good written and verbal communication skills
• Willingness to learn with continuous improvement mindset.
• Should be able to commit at minimum 3 to 5 months for internship

Enriching Internship experience and get exposure to the business

The Role

We're looking for an intern to join the Client Solutions & Consulting team in supporting the growth and success of our company's specialised mental wellbeing and Learning Development (L&D) / Organisational development (OD) programs and solutions. You will work closely with the Client Solutions & Consulting team in developing and delivering tailored programs, frameworks, and training curriculums to make a positive impact on the wellbeing of the organisations and institutions we partner with.

You will report directly to the Client Solutions and Consulting Lead and we’ll be looking for someone who is able to be an all-rounder, is a self-starter and proactive, eager & hungry to learn, well organised with high attention to detail, good command of written and verbal English, and good interpersonal skills.

What You'll Do

• Design learning decks to support curriculum development team
• Support in the testing of short-form learning curriculum content with focus groups prior to launching
• Manage B2B product offerings delivery management - logistics of running webinars, workshops, panel discussions, connect & learn through the Acuity calendar application, Zoom webinar account management and ensure delivery quality of each delivered session
• Support demand, logistics and preparation of Mental Health First Aid (MHFA) bookings and certifications to be conducted for our clients - including post session certifications, allocation of badges to various pillars, and budget utilisation tracking
• Collaborate with the Client Success team to support client’s learning experience through data analytics and surveys to identify insights and incorporate feedback for improvement
• Support B2B Marketing and Brand team’s requirements to represent our products accurately and compellingly,
• Project management of the budget utilisation for content development, localisation and engagement of external experts, working with Finance to ensure timely payment

Who You Are

• is a University student, no required major focus (relevant subject fields would be an advantage - e.g. Psychology, Organisational Behaviour, etc.)
• Prior internship work experience
• Reliable, consistent, accurate, organised with high attention to detail, keeps promises and has their work output matching expectations
• Proactively thinks about solving problems creatively and delivers additional thinking where possible
• Speaks up and contributes their best ideas and insights at work
• Collaborative, yet has high ownership of work
• Able to deal well with ambiguity and a state of flux
• Has excellent verbal and written skills in the English language, and good interpersonal skills
• Proficient in Google Suites (especially Google Slides and Sheets)
• Familiar with managing host functions of Zoom and scheduling tools

Open to candidates from Malaysia (will report to the Singapore HQ remotely).

Key Responsibilities

Application Testing and Test Case Management:

• Create and maintain detailed test plans and test cases based on application requirements and user stories.
• Conduct thorough functional testing of the smart home application.
• Perform compatibility testing on various devices and platforms.
• Collaborate with the development team to ensure proper resolution of identified issues and verify bug fixes.

UI/UX Review:

• Evaluate the user interface (UI) and user experience (UX) of the application.
• Provide feedback and recommendations to enhance the overall UI/UX design.
• Work with the design team to implement UI/UX improvements.

Application Improvement:

• Collaborate with the development team to identify areas for application improvement.
• Assist in conducting usability testing and gathering user feedback.
• Document and report software bugs and issues for resolution.

Data Analytics:

• Collect and analyze user data to gain insights into application usage and performance.
• Assist in developing and maintaining data dashboards and reports.
• Contribute to data-driven decision-making processes to improve the application.

Operational Support:

• Monitor the application's operational performance and availability.
• Assist in identifying and resolving operational issues and disruptions.
• Collaborate with the IT and infrastructure teams to ensure seamless application operations.

Customer Support:

• Respond to customer inquiries, requests, and issues related to the application via email, chat, or phone.
• Provide clear and meticulous solutions to customer problems.
• Escalate complex issues to the appropriate team members when necessary.

User Training:

• Assist in creating user guides and tutorials for the application.
• Conduct training sessions for new users to ensure they can effectively use the application.

Documentation and Reporting:

• Maintain comprehensive records of customer interactions and resolutions.
• Prepare regular reports on common customer issues, operational status, and suggest improvements.

Ad Hoc Tasks:

• Handle various ad hoc tasks and projects as assigned by the team or management.
• Adapt to new challenges and contribute to the overall success of the department.

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Data Science, or a related field.
• Strong interest in software development, data analytics, operational support, user experience, customer support, quality assurance, and UI/UX design.
• Familiarity with testing methodologies and tools
• Meticulous attention to detail in problem-solving, testing, and UI/UX evaluation.
• Effective communication skills, both written and verbal.
• Ability to work well in a collaborative team environment.
• Eagerness to learn and adapt in a fast-paced, dynamic work environment

What We Offer:

• Valuable hands-on experience in a startup environment
• Collaborative and dynamic work culture
• Opportunity to make a meaningful impact on the company
• Potential for future employment opportunities

• Perm role with VB; salary: $ 4,000 - 5,500
• Based in Duxton Hill
• Experience in managing the Company’s group cash, working capital and foreign exchange risk
• 3-5 years of Corporate Treasury experience required
• Familiar with SAP, Treasury Management System, or Kyriba (added advantage)

Responsibilities

• Responsible for daily treasury operations and cash management activities. Manage investment portfolio.
• Manage the company's cash flow by working closely with internal stakeholders in forecasting cash needs, ensuring that sufficient funds are available to meet financial obligations.
• Weekly Cash Flow & Investment Reporting to CFO.
• Monthly Bank Reconciliation
• Timely and Accurate accounting posting & month-end closing activities.
• Manage the implementation of TMS.
• Take on any other duties or initiatives as assigned.

Requirements

• Bachelor’s degree in accountancy or finance from a reputable University.
• 3-5 years of Corporate Treasury experience required.
• Proficient in Advanced Microsoft Excel with strong quantitative and spreadsheet skills.
• Familiar with SAP.
• Experience in Treasury Management System a plus.

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

As the Closer in the Sales Account Executive position at Programmer Force (pvt) Ltd., your primary responsibility is to finalize deals and onboard potential customers within the technology and software development sector, with a focus on RegTech and KYC/AML/KYB solutions. You'll leverage your sales expertise to convert qualified prospects into loyal clients, bridging the gap between Marketing and Sales teams. Your success depends on understanding client needs, articulating value propositions, and adeptly closing deals. By employing various sales strategies, negotiating terms, and ensuring client satisfaction, you'll drive revenue growth and foster long-term client relationships in the regulatory technology landscape.(This role is for Singapore Nationals or PR holders only)

Responsibilities:

• Take ownership of closing deals and securing commitments from potential clients within the technology and software development sectors.
• Collaborate with the Marketing and Sales teams to understand client needs and tailor solutions accordingly.
• Manage and nurture client relationships throughout the sales process, ensuring a seamless experience from prospect to customer.
• Utilize sales techniques and negotiation skills to overcome objections and finalize agreements with prospective clients.
• Coordinate closely with internal stakeholders to streamline the closing process and address client concerns effectively.
• Maintain a deep understanding of Programmer Force's products/services and effectively communicate their value to clients.
• Provide regular updates and reports on sales activities, pipeline status, and revenue forecasts to senior management.
• Stay informed about industry trends, competitor activities, and market developments to identify new opportunities and stay ahead of the curve.

Experience and Qualifications

• Proven experience in a sales role, with a track record of success in closing deals and driving revenue growth within the technology sector.
• Strong proficiency in sales techniques, negotiation strategies, and objection handling,
  particularly within technology-focused industries.
• Extensive background in selling to technology-driven organizations, with a deep understanding of client needs and pain points in the software development space.
• Demonstrated ability to convert leads into loyal clients, with a focus on delivering exceptional customer service and building long-term relationships.
• Proficiency with CRM software (e.g., Hubspot) and sales tools to manage pipelines, track activities, and optimize performance.
• Excellent communication skills, both verbal and written, with the ability to convey complex ideas and solutions in a clear and compelling manner.
• Bachelor's degree in Computer Science, Marketing, Business Administration, or a related field.

Great to Have Experience and Qualifications:

• Experience in a closers role within the technology sector, with a strong track record of exceeding sales targets and driving revenue growth.
• Familiarity with software development processes, coding practices, and industry standards, enabling you to understand client requirements and tailor solutions effectively.
• Comfortable with sales cycles ranging from 3-9 months, with the ability to navigate complex deal structures and decision-making processes.
• Knowledge of reseller/system integration channels in cybersecurity or identity management solutions, providing insights into additional revenue streams and partnership opportunities.

Example Objectives:

Success in the Sales Account Executive role in the Closer's role is measured by metrics such as revenue generated, deal closure rates, and client satisfaction scores. Meeting or exceeding sales targets, expanding the client portfolio, and driving repeat business are key indicators of success, along with contributing to the overall growth and profitability of Programmer Force (pvt) LTD. 

#pf

About the role

Reporting to the Business Intelligence Solutions Manager for Asia Pacific, this role will manage a diversified series of projects, assist application development teams in adopting new technology, and plan ongoing maintenance and enhancements for existing systems and frameworks. This is a 1-year contract position.

What you will be doing

• Apply and adapt Project Management best practices: project scoping, planning strategies, milestones and schedules definition, reporting of project status, issue tracking, change control.

• Create and manage BI and analytics solutions that turn data into information supporting decision making: gather, analyze, and document reporting functional and technical requirements.

• Work closely with business stakeholders to make sure data definitions and technical logic specifications align with business requirements.

• Oversee test plan, test cases and test scripts.

• Perform data extractions via SQL and present findings to stakeholders.

• Analyze production problems, realize / recommend data correction.

• Support remote BI users on training and best practices on BI tools, where to find data.

• Maintain user guides and release notes up to date.

The successful candidate

Essential

• At least 3 years experience in Business Intelligence project management (Waterfall and Agile)

• Working experience with any of the following BI tools (ordered by preference): Tableau, Power BI, IBM Cognos Analytics, IBM Planning Analytics, Business Object, Qlikview

• Good knowledge of relational and multidimensional data models (star schemas, cubes)

• Strong skills with SQL (preferably T-SQL)

• Basic knowledge of financial reporting (P&L, BS, CF)

• Good written and spoken English

• Must be able to work collaboratively with cross-functional teams to analyze and understand business needs in order to translate them into report/ dashboard specifications and deliverable solutions

• Self-starter with ability to work independently with minimal supervision and manage own workload

• Proactive, able to suggest improvements of processes, systems, code... and prioritize them

Desirable

• Strong customer focused, team-oriented communication skills with emphasis on building lasting, trusted partnerships through written and verbal communications

• Experience with / knowledge of at least one of the functional areas: finance management, customer relationships and sales, freight forwarding or logistics operations

• Experience with / knowledge of finance (non-banking), transportation or logistics domains

• Experience with / understanding of OLAP solutions and MDX (TM1 especially)

• Willing to work with and learn new technologies

About the role

Reporting to the Regional Business Finance Manager, this role will provide meaningful analysis and spell out the business impact to the Asia Pacific Regional Management team, work closely with the Business Intelligence and Operational Control team, and coordinate with different functions to improve existing processes.

What you will be doing

• Provide Regional management with business analysis for decision making process (key accounts, activity trends, trade lane analysis, operational purchases analysis, ad-hoc reporting)

• Coordinate with entity management and various regional teams (finance, operational controller and BI) to ensure timely and accurate submissions (flash activity, ad-hoc reporting)

• Take part in and improve the budgeting process

• Assist entities in improving their business analysis communication and reporting

• Assist regional management team to monitor follow-up actions / implementation plans with various stakeholders

• Take part in financial consolidation process

• Generate monthly reports of P&L by department for Regional Singapore office

• Create PowerBI reports or dashboard for management

• Assist other ad-hoc projects on financial reporting, credit control or accounting process as needed

The successful candidate

Essential

• At least a Bachelor’s degree in business, finance or accountancy

• Meticulous with strong analytical skills

• Excellent verbal and written communication skills

• Strong excel skill with the ability to handle large data set with complex formula

• Good grasp of Microsoft Office suite, VBA, MS Visio

Desirable

• Knowledge of Cognos, PowerBI, PowerAutomate, Tableau, Oracle Smart View, Cargowise is a plus

Founded in 2014, Laundryheap is one of the young, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 12 countries, including the UK, the US, and the UAE. Our aim is to grow further, and we want you to be part of it!

We have big ambitions for the sustainability of our start-up as well as the industry. After a successful expansion last year we are now looking for a RRegional Vendor Operations Manager to help our team in achieving the best results and drive the business forward. This is a great opportunity to join a dynamic company with a vibrant team of individuals who can help you grow with us! 

THE ROLE:

Reporting into the Senior Divisional Manager, the Regional Vendor Operations Manager will be responsible for the growth and performance of our Partner base. 

Your role will include, but is not limited to:

• Onboarding and daily operational management of Partner facilities in your allocated region. This includes, ensuring high quality processing & output and liaising with internal and external stakeholders.
• Smooth out any operational issues with your allocated Partners, in a timely and professional manner, including crisis and escalation management.
• Coordinate with the Partner Operations team to ensure all tasks are completed, and order management is controlled as per the set deadlines.
• Ensure all Partner KPIs are met or exceeded. 
• Ensure monthly Partner catch-ups that address areas such as customer complaint resolutions, pricing/contract negotiations and scalability. 
• Complete weekly Audits for your Facilities and provide clear actionable points to improve processing compliance.
• Implementation of any transformation projects to ensure that all processes, physical requirements and training are completed for your Partner facilities.
• Coordinate with the regional account managers and customer operations team to improve customer satisfaction and quick issue resolution.
• Document management, summarizing processes, learning, and helping to replicate successful models across international markets where needed.
• Work with internal teams on a series of different projects as required, to improve the overall operations and quality of Partnerships.
• Keep up-to-date and familiar with all departmental operational changes to understand the sourcing requirements.
• Ensure adequate processing capacity for orders in your region by scaling current partners or sourcing,, engaging and closing partnership leads, alongside the business development team.

Requirements:

• Minimum 3 years of previous experience in a similar role.
• Excellent communication and relationship-building skills.
• Must be able to conduct presentations, discussions and negotiations with international and external stakeholders.
• Strong negotiation skills, with an understanding of budget restraints.
• Must be comfortable analysing data sets and must possess the ability to express clear, logical thinking.
• Must be organized and a self-starter.
• Ambitious & entrepreneurial.
• Hungry for progression & process-driven.
• A keen eye for detail.
• Should be comfortable multitasking in a high-energy environment.
• Needs to be able to adapt to highly dynamic situations.

Desired, but not essential:

• Experience with Partner acquisition CRMs and/or digital sales.
• Exposure to business intelligence platforms such as Data Studio.
• Experience in working in different markets internationally, with strong cultural awareness.
• 3+ years of experience in a high-growth start-up environment.
• Can ideally demonstrate a highly numerate and commercial mindset. 
• Exposure to dealing and negotiating with commercial businesses. 
• Experience working in/with a busy dry cleaning/laundry business.

Note: Candidates who are Singapore Nationals or candidates with Work Visa can only apply for the role.

Contract:

Full time, 40 hours. 

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

• Provide support to the Talent Acquisition team in a wide range of recruitment related activities.
• Sourcing of quality talent for various business functions, using multiple channels.
• Perform efficient interview scheduling for stakeholders in APAC regional team.
• Generation and issuance of employment contracts to candidates.
• Ensure all systems (e.g. SmartRecruiters ATS) and trackers are correctly updated.
• Contribute to operational initiatives and projects.

Get to know the Role:
It takes a village to give a safe and delightful service to our customers. As things get more complex, “the village” needs highly multi-skilled leaders who can lift their head above the noise and push us to do what is truly best for our customers. This is you. You will manage highly complex projects working with senior leaders of Grab with the purpose of giving our customers and partners world class support. 
 

The day-to-day activities:

• Explore: Uncover best customer insights through customer research and analytics in order to support decision-making
• Launch: Propose and launch impactful projects that lift the Customers’ and Drivers’ experience to world class levels
• Deliver: Lead cross-functional teams to implement changes at light speed
• Influence: Work closely with senior executive stakeholders to make impact happen
• Shape the customers experience through the best capabilities such as analytics, design thinking, software engineering, agile
• This is everything: You have to be the radical advocate for our customers, laser focused on the quality and the safety of their experience with us above anything else
• Lead the charge: Influence and serve in order to deliver through others
• Role model at all times Grab principles to ensure we are always, always, working in a way that our behaviours would make us proud 

About the job

Reporting to the Facilities Manager, you used your functional and technical expertise to support the Facilities Department by taking care of the property and ensure the store has the proper comprehensive services and teams in place to deliver results, and keep the property and building in safe, working order, available and open for business.

Your assignment

• Provide support to the Facilities Manager, ensure the store is supported in call out situation. Ensure the scope of work, services and assets are being delivered and maintained to IKEA SEAMEX expectations.
• Monitor FM contracts for compliance and cost control. Maintain partnering relationship with vendors, suppliers, and contractors while ensuring they comply with the scope of work, delivering best products and services at minimum expense.
• Ensure that the planned preventative maintenance program is updated and in order, and that vendor performance is recorded and documented.
• To monitor, maintain and troubleshoot problems with the building’s utility system to ensure that proper operation including mechanical, plumbing, electrical, life safety and energy management system. Take care on all emergency control on and off hours.
• Review and ensure that Facilities comply with any Risk/FM Audit (SecCheck / Blue / Property) and work through practical ways with your manager to comply and meet the targeted score.
• Ensure smooth facility operations, ensure energy consumption is being recorded, and that the maintenance of the facilities infrastructure, and property are operationally efficient.
• Supervise technical teams on site and lead your team of co-workers by ensuring work assignment are follow up and executed on time.
• Assist in analysing building conditions and assigned building services resources and assist in preparing report setting forth progress, adverse trends.

Your profile

• Minimum 4 years supervisory experience in facilities, maintenance and building management. Hands-on knowledge in handling various technical aspects of building and facilities management with project management experience.
• Well versed in all local laws and regulations governing property maintenance, building management, statutory compliance and certification and licenses.
• Strong service ethic. Pro-active, can-do attitude with strong problem solving skills.
• Strong communication and interpersonal skills and skilled in report writing, presentations and use of IT tools
• Proven leadership abilities to lead by example, motivate and develop your team competencies
• You have the ability to work in a fast pace environment and manage stressful situations
• Able to commit working on AM & PM shift, including weekends and public holidays.

The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organizing, directing, and controlling the Housekeeping Department operations and administration.

Primary Responsibilities

Manages The Daily Housekeeping Operations For Rooms And Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP suites or events.
• Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organization and delegation of duties.

Provides A Guest Experience That Exceeds Residents’ & Guests’ Expectations

• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Management And Leadership Of The Housekeeping Team

• Leads the Housekeeping Team with a Heartiest® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He / she will focus on the well-being, safety, and training as well as development needs of colleagues.  
• Plans for a 24-hours shift coverage for all colleagues and is able to personally cover any role or duty under the Housekeeping department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Personally handles and follows up on any guest complaints and incidences, together with Lobby Manager and/or respective hotel colleague(s), in a manner which aligns to the hotel’s values, policies and procedures.
• Undertakes any reasonable tasks and secondary duties as assigned by the Director of Housekeeping / Assistant Executive Housekeeper.
• Performs any other duties and responsibilities that may be assigned.

About foodpanda’s Fintech Team

foodpanda’s fintech team’s mission is to unlock value by generating revenue beyond today’s payment foundation. At our core, we are the team executing multi-pronged strategies to optimize the performance of payments acceptance to provide the best end-user payment experience - be it via card or Alternative Payments Methods (APMs). Additionally, we are focused on building an ecosystem with beyond payment services across other Fintech initiatives. Our team is responsible for identifying market trends, customer needs, getting in touch with prospective partners, closing commercial deals, and rolling out projects while working closely with cross-functional teams such as Country Teams, Finance, Legal, Customer Care, Engineering & Product, etc.

We are looking for a team player who is passionate about payments with a good mix of tenacity and self-motivation. This individual will drive exploration into new realms of growth and opportunity in payments acceptance and optimization, propelling foodpanda's Fintech team forward in its next phase of value creation across APAC.

Responsibilities:

• Ideation and Conceptualization: Work closely with stakeholders to understand requirements, gather insights, and translate them into actionable Adtech product plans to monetize with the payment industry vertical.

• Cross-Functional Collaboration: Partner closely with cross-functional teams including partnership sales, marketing, product, and engineering, as well as in-country teams to ensure alignment and successful GTM launches.

• Data Analysis: Collect, clean, and analyze large datasets to uncover insights and trends that inform the success of results of Adtech campaigns.

• Sales Enablement: Develop and implement sales enablement programs and initiatives to empower the sales team with the knowledge, skills, and resources needed to effectively engage payment industry prospects and close deals.

• Commercial Awareness: Assess potential payment partners through a commercial lens, evaluating cost-saving opportunities, new revenue potential, and acquisition of new customers.

• Drive accountability: Capture key updates to track and report progress towards goals and key results to provide regular updates across stakeholders.

• Foster a culture of accountability and continuous improvement across the organization by promoting transparency, open communication, and a focus on results.

• Attention to Detail: Strong attention to detail to identify and document all system issues, bugs, and related issues accurately, ensuring comprehensive tracking and resolution.

• Problem-Solving: Effective problem-solving skills to analyze system issues, identify root causes, and collaborate with technical teams to develop and implement solutions to resolve payment-related issues promptly.

As Merchandise Manager – Baby, you will spearhead the implementation of our merchandising strategy for your concept across various channels, including online, in-store, and emerging platforms within Region EAS. Leading a dynamic team of merchandising leads, collaborating closely with cross-functional teams such as digital, commercial and visual as well as global counterparts in business units and assortment office, you enhance customer satisfaction, optimize inventory, and achieve substantial revenue growth.​

You are customer centric and sales-driven professional with a strong commercial awareness and salesmanship back-bone. Thriving in a fast pace and agile environment, you love working with the product and to set a plan of how to optimize the supply and demand in line with the global assortment and merchandising strategy. You are leader that strives to strengthen team and foster collaboration across channels, roles and functions, empowering strong collaboration and alignment between channels & teams to become more customer focused.​

Key responsibilities​

• Being a regional expert of your concept, you understand current and future customer demand as well as is the expert on your market, staying up to date with competitive landscape in terms of product, fashion, quality, price and activation.​
• You analyze product data and provide key actionable conclusions to the regional organization, as well as visit physical store and digital platforms regularly to identify potential and follow up on commercial strategy implementation.​
• Driving your concept, securing and optimizing commercial product offer, you maximalize short and long-term profitable growth for your concept in the region by optimizing global assortment strategy, influence price, quantities, income periods, assortment width and managing regional product lifecycle with the assortment team.​
• You optimize net selling by establishing clear commercial priorities per channel, but identifying and acting on the sales opportunities / threats, as well as influencing and executing global product strategy from business units and global merchandising.​
• Set stock freshness targets, strategy for commercial impact, size availability and product activation strategy in and post season; reacting with in and post season inventory management and omni key product categories based on in-season performance.​

• Perform a variety of laboratory tests
• Perform all procedures in accordance to lab SOP
• Maintain a safe and clean working environment by adhering to safety procedures and regulations
• Perform phlebotomy