Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
The Cross Functional Director, Operations leads, develops and mentors the national cross-functional team of engineering, maintenance standards, training, support staff and budget management personnel, whilst supporting the Data Center Operations site teams to maintain the industry's highest standards and availability. The ideal candidate will be values centered, passionate about collaborating and leading by example, crafting an enjoyable work environment and developing teams to maintain Equinix's standards, all whilst doing everything possible to protect Equinix's customers.
Responsibilities
- Leads the cross-functional team of subject matter experts and managers
- Provides strategic mentorship and direction to drive operational excellence
- Manages budgets, and implements resources to complete projects and maintenance within the data center
- Leads the teams to ensure completion to Equinix's required standards, KPI's and SLA's
- Supports the data center site teams working safely, effectively and with high regard to human error avoidance
- Ensures correct processes are followed and all documentation is complete
- Takeover of new builds and building infrastructure
- Reviews and approves Change Management requests and Method of Procedures (MOPs, scripts and permits)
- Communicates and coordinates activities and on-site staff during complex or severe customer-impacting incidents
- Drives root cause analysis and provides a clear direction
- Makes recommendations for incident resolution
- Risk, dark fibre, vendor and contract management
Qualifications
- With a proven track record of over 15 years in Critical Environments requiring 100% availability, coupled with over 10 years of leadership/management positions
- Degree in Engineering or related industry field or relevant certifications and experience
- Deep understanding of Data Center infrastructure or related critical environments
- Dedication to delivering a phenomenal customer experience
- Effective presentation skill
- Excellent verbal and written communication skills
- Overtly collaborative and team-oriented approach for accomplishing complex goals
- Demonstrated ability to consistently lead (any function) through uncertain and ambitious times
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
