· HR service delivery contact for the location assigned.
· Provide efficient, high-quality HR service delivery to employees, line managers, and HRBPs in assigned locations.
· Deliver a coherent transactional processing service, providing high-quality advice, support to managers and employees, and query resolution throughout the employee’s life cycle.
· Manage all the employee-related data entry into the HR system.
· Ensure integrity, consistency, and security of all data you deal with.
· Perform regular audits and reconciliation to ensure consistency and accuracy of the HR data maintained.
· Manage the HR shared services ticketing tool and ensure all requests/queries are attended to promptly.
· Actively contribute to case analysis and identification of issue trends.
· Ensure key performance metrics including Service Level Agreements (SLAs) are met.
· Generate timely and accurate HR reports for data analysis and provide insights where applicable.
· Participate in new technology implementation, system enhancements, and continuous improvement efforts.
· Update and maintain all related knowledge management documents (e.g., SOPs, desktop procedures, and process workflows).
· Support the annual HR cycle including Merit, Incentive, Year-end, Audits, and the like.
· Build strong mutual trust and relationships with key stakeholders and keep regular communications with them to obtain feedback on daily operations.
· Operational management of the scope of work defined in our HR service catalogue, handling employee inquiries, HR Operations Tickets
· Support of employees and managers regarding HR queries as well as administrative implementation of those
· Operational support of specialized HR departments (HR Business Partner, Talent Acquisition, Talent Management)
· Contributing to global and regional HR projects
· Any adhoc duties assigned
Elsa Fontanne (CEI No. R24124496)
Recruitment Consultant
Contact Number: 67860100
Email Address: [email protected]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted