The Digital News Intern supports the Digital Reporters, Correspondents and Editors in publishing news stories on CNBC.com website. This role is ideal for university undergraduates aspiring to explore a career in news journalism. You have keen interests and passion in business, economics, and financial markets. There will also be opportunities to learn about business and markets, as well as the fundamentals of journalism.

Your responsibilities include, but not limited to:

• Report and write news stories via a multimedia platform under the guidance of the Editor
• Learn how to leverage on charts, images and videos to create compelling news stories
• Assist the Digital team to ingest articles from partner organizations into a content management system
• Research and fact-find news stories for the TV show production teams
• Clip videos for CNBC.com website
• Be involved in sharing, discussing and/or pitching ideas for news stories

The Distribution Intern plays a pivotal role in supporting the distribution deals workflow, ensuring seamless operations and robust customer support. You will assist in maintaining and enhancing CNBC’s clip licensing revenue stream, collaborating closely with the Business-to-Business (B2B) & Direct-to-Consumer (DTC) Manager, EMEA, and the broader CNBC International Commercial team to drive CNBC’s APAC B2B & DTC business.

Your responsibilities include, but not limited to:

• Provide input on customer briefs, presentations, and sales literature
• Support CNBC’s B2B & DTC revenue in identifying and executing opportunities to grow CNBC’s distribution to key B2B clients, primarily financial institutions, hotels and telcos
• Research prospective partners and industry news impacting partners
• Updating presentation decks with case studies and updates 
• Provide administrative support to both EMEA & APAC teams, such as maintaining sales records, recording subscriber reports, reporting music royalties, etc
• Evaluate digital opportunities to add to NBCUniversal’s capabilities 
• Collaborate closely with the rest of the Commercial team and provide ad hoc support on joint Business Development & Distribution projects

The News Editorial Intern provides support to the show production teams, assisting with cutting videos, building graphics, learning to produce basic show segments and/or guest booking. This role is ideal for university undergraduates aspiring to explore a career in TV news production and journalism. You have keen interests and passion in business, economics, and financial markets. There will also be opportunities to learn about business and markets, as well as the fundamentals of journalism.

Your responsibilities include, but not limited to:

• Work with video editors to cut videos to match news scripts
• Write sample scripts for TV news
• Transcribe live interviews
• Build graphics using CNBC’s in-house applications and liaise with the Graphics team for guidance
• Prepare elements such as video clips, lower-thirds, soundbites etc for show segments
• Efficiently manage the teleprompter for on-air talents during live programming
• Being involved in creation of show segments – share, discuss and/or pitch ideas

The News Desk Intern supports the News Desk to ensure CNBC offers world-class content on global business and finance through guest interviews. You will learn how to ask intelligent, tough and balanced questions to high profile key stakeholders in the global business and finance industry. This role is ideal for university undergraduates aspiring to explore a career in TV news production and journalism. You enjoy interacting with people, and have keen interests and passion in business, economics, and financial markets and international relations. There will also be opportunities to learn about business and markets, as well as the fundamentals of journalism.

Your responsibilities include, but not limited to:

• Meet and greet C-suite guests and key industry stakeholders at CNBC Studio located at SGX Centre
• Set guests up and interact with them prior to their interview segments on the TV shows
• Create daily highlights and send them to key clients and affiliates
• Learn how major global news networks react to breaking news and cover them with guests professionally
• Learn how to pitch to news makers and market movers to come on to CNBC TV shows for interviews

Assist the News Desk to grow and build relationships with guests, companies, PR agencies and financial institutions in APAC

The Finance Intern will support the CNBC Asia Pacific Finance team.

This role is ideal for university undergraduates aspiring to gain hands-on experience in accounting and finance, with responsibilities across both the Financial Planning & Analysis and Controllership functions. There will be opportunities to collaborate and engage with teams across different business functions and countries while working on finance deliverables.

Your responsibilities include, but not limited to:

• Support on month end close process including:
  • Take ownership of updating the review file each month
  • Update schedule of monthly FX rates
  • Drive review of key cost movements, identifying key variances, and write meaningful business commentary
  • Post month end review and consolidation of OPEX costs
• Lead project to streamline and reduce turnaround time on reporting for Travel and Entertainment costs.
• Produce monthly T&E reporting packs for key business partners (News, Tech Ops, Leadership)
• Provide analytical support for commercial proposals and reviews.
• Support reviews with billing, collection & vendor teams, with a focus on tracking key metrics and following up on identified issues.
• Support ad hoc projects as assigned.

The Regulatory Compliance Specialist will support the Senior Regulatory Compliance Manager in ensuring that the company operates in full compliance with the Payment Services Act 2019 and Monetary Authority of Singapore (“MAS”) anti-money laundering (“AML”), and counter-terrorism financing (“CFT”) regulations.

The role involves managing day-to-day compliance activities, including but not limited to, transaction monitoring, regulatory reporting, and reviewing internal processes, while working closely with business units to maintain adherence to regulatory requirements. As part of a small compliance team, the Regulatory Compliance Specialist will have a hands-on role and the opportunity to contribute directly to the overall compliance strategy.

General

• Support the Senior Manager in the implementation of compliance policies and procedures, and in drafting new policies and procedures
• Execute regular reviews and audits of the company’s compliance framework to ensure its effectiveness
• Support the Senior Manager in reviewing, updating and maintaining the company’s compliance program including ensuring an effective compliance risk management and control system.
• Support the Senior Manager in updating the yearly AML training program
• Monitor AML/CFT developments and regulatory changes in Singapore, ensuring the business stays informed and processes align with updates
• Liaise with global / regional teams on compliance procedures and best practices
• Engaging with business teams to understand their operations, objectives, and challenges to provide relevant compliance guidance and ensure alignment with regulatory requirements
• Any other ad-hoc matters including, but not limited to, responding and investigating requests from regulators, addressing compliance related queries from internal stakeholders

AML

• Continuously monitor transactions for unusual or suspicious activities using the company’s transaction monitoring platform
• Analyse and investigate red flags arising from the transaction monitoring system
• Perform sanctions screening on relevant parties
• Investigate and resolve potential sanctions hits, escalating confirmed matches as needed
• Maintain accurate records of investigation activities and decision making

Regulatory Reporting and Audits

• Support in the preparation and submission of regulatory reports and filings to the MAS, reports to management on a periodic basis on levels of compliance, and/or any issues arising from specific monitoring activities
• Support the year-end external audits and liaise closely with external auditors to ensure that the company’s regulatory reporting is completed on time

IT Specialist mission is to coordinate and optimize operational tasks linked to our IT applications' environments. To be the point of contact in South East Asia for all IT Support related matters. Covering Incidents and request management, providing on-site and remote support, participate and anticipate projects and collaboration between respective departments, take charge of general IT administration and documentation. Be the person of contact for all IT related issues.

As a key member of the APAC leadership team, you play a pivotal role in driving the business unit’s success by ensuring the APAC team meets financial KPIs and achieves growth exceeding market benchmarks.

As the Head of the Regional Marketing Team based in Singapore, you will lead efforts in:

• Developing and executing sales and market strategies.
• Providing sales support and driving New Product Introductions (NPI) and portfolio management for the BU Communications team across the APAC region.

In this role, you will also be responsible for empowering the regional marketing team to deliver measurable business growth while fostering continuous professional development, ensuring the team remains experts in their respective fields.

Sales and Market Strategy Focus

• Develop and implement the regional market strategy, incl. CSO Go to Market strategy, deployment and tracking
• Create and deploy sales actions/promotions and corrective sales measures, if realized sales performance and/or NPI is below planning
• Analyze BU (segment) market situation and take actions (marketing mix) to gain market share and improve market positioning 
• Conduct market analyses and competitive benchmarks (e.g. portfolio including pricing) and provide related strategies
• Provide input for business planning and regular review of planning/forecasting (yearly planning, phase-out, launch planning)
• Provide input for CSO annual action plans.

Sales Support Focus

• Ensure and support the definition and implementation of the commercial training and certification plan (yearly plans, as well as for new launches)
• Conduct commercial training sessions regularly and ensures training success (internal and customers). Deliver input for development of BU specific commercial training material to BT-CO/MKK (or Regional Training Responsible Colleague)
• Support sales and business development team in customer management/customer visits
• Regional demo stock and life cycle management
• Support regional cross-BU activities (e.g. events, trade shows)
• Ensure spot pricing process and actively be involved in decision process
• Coordinate and escalate technical / QMM issues above and beyond normal ASA support and way-of-working; Trouble shooter: coordinate all product related issues between Customer-CSO-BU-ASA.

NPI/Portfolio focus

• Coordinate and create Sales Forecast new products and align NPI targets with sales organizations, implement corrective measures if NPI is below plan
• Contribute to product/service development by anticipating market trends, end-user and customer needs
• Lead/Support Product Introduction Process (PIP) on all defined process steps, including market input and regional introduction plan
• Contribute to initial product pricing and manage price maintenance and repositioning; support BT-BU/MKR of the country (cluster) in up to date price lists
• Develop the promotion basket for the region/countries
• Coordinate and support regional inventory sell-off programs (EOL, excess inventory)
• Manage product launch in the region (create launch plan, run launch and evaluate)
• Observe the market to ensure together with BT-BU/MKP that our regional product offer is compliant with legal requirements in the field.

• Develop and document detailed design specifications.
  • Collaborate with stakeholders to gather and analyze project requirements.
  • Translate functional and technical requirements into detailed design documents.
  • Ensure design documentation adheres to best practices, standards, and project objectives.
  • Regularly update and maintain design documentation to reflect changes throughout the project lifecycle.
• Create and maintain project development schedules.
  • Define and manage development timelines, milestones, and deliverables.
  • Coordinate with cross-functional teams to align schedules with project goals.
  • Monitor project progress and adjust schedules to address delays or evolving priorities.
• Lead end-to-end project development and testing efforts.
  • Develop and implement robust, scalable, and efficient software solutions.
  • Perform unit testing, integration testing, and system testing to ensure code quality and functionality.
  • Collaborate with teams to address issues and refine product performance.
  • Identify and resolve bugs or performance bottlenecks during the development process.
  • Ensure software meets compliance and security standards before deployment.
• Prepare and maintain comprehensive product release documentation.
• Provide technical support in the field as required.
  • Act as a technical resource to assist clients or teams in troubleshooting and resolving issues.
  • Diagnose and resolve software-related problems during deployment or operation.
  • Provide on-site or remote support to ensure the successful implementation of solutions.
  • Collect feedback from field experiences to inform future product improvements and updates.

In this role, you will be involved in evaluation, testing and implementation of IT infrastructure systems to support PSI business processes and operations.

Based in Singapore

You will:  

• Maintain, upgrade and improve company IT infrastructure systems and networks
• Design new computer systems and frameworks
• Manage the set-up and configuration of IT infrastructure systems including Azure/MS 365/Microsoft Exchange/ MS Teams and its integrations
• Develop and implement maintenance procedures, troubleshoot reported errors
• Optimize and maintain LAN and WAN
• Optimize and maintain backup and restore processes
• Install, configure and maintain server (HP/HPE) and network (Cisco) hardware
• Translate highly technical specifications into clear non-technical requirements
• Create IT guidelines and manuals
• Deliver trainings on IT infrastructure system processes

MISSION AND RESPONSABILITIES:

Job Summary:

The Trade Marketing and Visual Merchandising Executive is responsible for ensuring consistency in branding guidelines across all boutiques and stores in Singapore. This role requires attention to detail, perfection in implementation and execution, and creativity in conceptualizing new ideas for in-store and out-of-store events. The ideal candidate must be proactive and able to work closely with the Singapore Marketing and Retail team, based on the planned Marketing calendar, while overseeing expenses related to these segments. As a brand guardian and ambassador, this position plays a pivotal role in collaborating with internal and external stakeholders, including Regional Marketing, Retail, Merchandising, Purchasing teams, external vendors, and retailers.

Doors under supervision: Department Stores/Ultimate Boutiques in Singapore

• TRADE MARKETING:

• Be the key person in charge of trade and client’s activation, elevating the brand and client’s journey aligned with the brand guidelines, ensuring best-in-class identity and execution.
• Main POC for execution on all set-up, changeover, logistics management, vendor/ supplier’s liaison, and event management during the day of event. This execution involves close collaboration with Retail and CRM team.
• Ahead planning and detail planning for in-store retailtainment, festival changeover, trade activation that requires manpower or out-of-the-norm staging/ tear down period.
• Prepare in-store communications when required (physical or digitally, to be always ready for retail’s perusal and updated with the latest guidelines).
• Provide in-depth feedbacks, ROI, improvements for next events to elevate even better in upcoming events.
• Always in the lookout for competition and best practices to leverage on the trends in the competition within the market.

• VISUAL MERCHANDISING:

• Responsible for timely forecasting all VM tools, both centrally and locally sourced, during the budget period, and following up monthly on all POs creation and invoicing with accurate expense tracking.
• Prepare, adapt, and finalize planograms in line with regional guidelines and business strategy within the given timeline.
• Fulfil monthly planogram reporting activities and align with Regional Team feedback. Rectify in-action upon alignment.
• Responsible for the visual/video plan implementation, from vendor briefing to installation and invoicing.
• Regularly visit stores to control, improve, and provide feedback on all VM matters. Ensure monthly store and boutique pictures are lodged for safe-keeping to monitor counter maintenance, advance planning (if required), and capturing new VM changes.
• Actively propose solutions and initiatives to elevate the brand image and enhance retail sales through Visual Merchandising.

• HARD MERCHANDISING:

• Responsible for new counter openings, including budget ownership, commercial briefing, purchasing and invoicing processes, POSM ordering, counter setup, and opening reports.
• Ensure that the portfolio of doors is well-maintained according to VM standards through regular planned maintenance.
• Responsible and accountable for regularly updating and maintaining the Distribution and Merchandising database with relevant, up-to-date information on the Guerlain network and key competitors.
• Actively share competitive intelligence, including 360 trade, new visuals, launch POSM, renovations, brand in/out, updated floor plans, and best practices.
   

• REPORT / ANALYSIS

• Post-changeover report for review and update to relevant parties.
• Post-event report for every in-store or out-of-store events.
• On-time submission for all requested forecast/ quotation/ agreements with accurate understanding and sufficient knowledge prior to agreeing any of expenses requests (internally and externally).

To handle & manage the coordination of all Southeast Asia store planning projects.  Assist the management in the search of project negotiation with relevant landlords, vendors and partners.  Oversee the construction and completion of each location to ensure standards of quality are met in a timely and cost-effective manner while keeping AP Standards.

Senior Wayfinding Designer

We are seeking a highly skilled and experienced Senior Wayfinding Designer to join our dynamic team. The ideal candidate will be a visionary thinker with a passion for creating intuitive and visually appealing wayfinding systems that enhance user experiences. This role offers a unique opportunity to work on large-scale, high-profile projects in the Singapore and the Middle East, shaping the way people navigate complex environments.

As a Senior Wayfinding Designer, you will play a pivotal role in the entire design process, from conceptualization to final installation. You will collaborate closely with architects, engineers, and other stakeholders to develop innovative wayfinding solutions that align with project goals and brand identities. Your expertise in materials, production techniques, and installation methods will be essential in ensuring the successful delivery of each project.

By joining our team, you will have the chance to contribute to the creation of world-class wayfinding systems that leave a lasting impact.

Key Responsibilities:

• Conceptual Design: Develop innovative and user-centric wayfinding concepts, considering the specific needs and cultural nuances of the target audience.
• Design Execution: Create detailed design drawings, including signage, maps, and other wayfinding elements, adhering to brand guidelines and project specifications.
• Project Management: Oversee the entire wayfinding design process, from initial concept development to final installation, ensuring timely delivery and adherence to project budgets.
• Client Collaboration: Collaborate closely with clients, architects, and other stakeholders to gather requirements, present design concepts, and address project-specific challenges.
• Installation Coordination: Coordinate with installation teams to ensure accurate and timely installation of wayfinding elements. Monitor the production process, ensuring high-quality standards and adherence to design specifications.
• Quality Assurance: Experience of conducting site visits to assess the quality of installation and address any issues that may arise.
   

Preferred Qualifications and Skills:

• Bachelor's degree in Graphic Design, Industrial Design, or a related field.
• Minimum of 10 years of experience in wayfinding design, with a strong focus on large-scale projects.
• Proven experience in managing and executing wayfinding projects in the Middle East or Singapore.
• Proficiency in design software, including Adobe Creative Suite (Illustrator, Photoshop, InDesign), AutoCAD, SketchUp and Revit preferred.
• Strong understanding of materials, production techniques, and installation methods.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and problem-solving skills.
• Knowledge of local regulations and standards for signage and wayfinding.
• Fluency in English.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Establish operational plans for the business function.
• Facilitate innovation and lead managers to manage change.
• Help with the innovation process within the organization.
• Lead managers to develop organizational and governance strategies.
• Manage compliance with food and beverage hygiene policies and procedures.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper managemen

Responsibilities

• Designing marketing campaigns that are able to resonate with the target audience, and are culturally tailored
• Creative, analytical, digital, commercial and administrative responsibilities
• To carry out market research so as to effectively promote products and services
• Partake in creating advertisements, as well as sales and distribution

Qualifications & Requirements

• Graduate of Bachelor’s in Marketing or any related courses
• At least 2 years of relevant experience
• High communication and problem-solving skills
• Creative and results-driven

Responsibilities

• Teach and conduct cooking classes with patience and professionalism
• Execute and supervise the day to day operations of the cooking studio
• Maintain the cleanliness of the studio thus providing a positive learning environment
• Be part of the team to prepare lesson plan for cooking classes
• To be proactive in keeping food costs within the allocated budget and seek improvements to reduce food wastes
• Be punctual and well prepared with required ingredients and tools before the class begins
• Any other assigned ad-hoc duties and operations duties.

Qualifications & Requirements

• Diploma/Degree Holder in relevant field
• WSQ Advanced Certificate in Training and Assessment (ACTA) is an advantage
• Relevant experience in area of specialization (Eg: Korean, Asian)
• Competence in delivering the cooking classes
• Ability to devise recipes and maintain culinary standards
• Relevant experience in area of specialization is a plus (Eg: Korean, Asian)

Responsibilities

• Work closely with the Asst. Manager and Manager for the smooth operations of floor assigned
• Supervise opening and closing operations ensure standard protocols are followed
• Respond promptly to customer complaints/concerns and suggest solutions to resolve complaints
• Interact positively with customers, ensure customer satisfaction, solicit feedback from customers concerning food and service in the outlet
• Supervise and maintain cleanliness of the outlet
• Ensure compliance with safety and sanitation regulations

Qualifications & Requirements

• Bachelor's Degree in Hospitality / Retail Management or any related field
• Proven supervisory work experience in a hotel or restaurant set up (minimum of 1 years of experience)
• Strong leadership skills
• Excellent communication skills
• Customer service oriented

Responsibilities

• Ensures that guests have a pleasant and memorable dining experience
• Monitors setup, maintenance, cleanliness and safety of Dining areas
• To answer questions regarding menu and assist with menu selections
• Supervises and trains the Staff to standards of excellence
• Complete opening and closing duties/checklists in a timely fashion.
• Coordinate food service between kitchen and dining staff.
• Check with guests to ensure satisfaction with each food course and beverages.
• Present an accurate final bill to guests and process payment.
• Any other duties related to food and beverage service assigned by the manager.

Qualifications & Requirements

• Good communication, spoken and written skills
• Excellent guest service skills.
• Customer service skills, able to positively interact with guests

You will be the ambassador of the hospital to provide excellent front-line services to our patients for admission. You are required to assist in the registration of patients, maintain complete information and accurate records in the patients' system database.

Your duties and responsibilities include general administrative duties, handling enquiries on patients' admissions, scheduling of patients'appointments, collect deposits and payments from patients and offering pre-admission financial counselling as part of the admission process.

Requirements:

• Candidates with Diploma/Higher NITEC/NITEC/O levels are welcome to apply.
• Experience in frontline customer service and/or practical knowledge of hospital operation are preferred.
• Proficient in IT data/information system. Knowledge in SAP system would be an added advantage.
• Outgoing and pleasant personality with good interpersonal and communication skills.
• Service oriented and patient focused.
• Candidate will be on 2-day alternate On/Off 12-hour rotating shifts pattern.
• Successful candidate will be offered 2 years contract, with an opportunity for conversion to regular contract.

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities

• Oversee daily Salon Operations
• Assist in training beauticians
• Assist in rostering and incentive payroll
• To maintain positive relationships with relevant stakeholders
• To maintain stock levels and ensure sufficient stock on hand
• Ensure that proper hygiene practices are strictly adhered to
• Maintain staff records and documentation.
• Promote services, products, and discounts to customers

Qualifications & Requirements

• Diploma in relevant fields
• Relevant work experience in the beauty industry, preferably in similar roles
• Possess professional skills in hairstyling
• Possess hairstyling certifications backed by accredited schools
• Basic bookkeeping knowledge and digital literacy skills
• Possess leadership skills, organizational skills and time-management

Roles of the Dental Clinic Manager:

- Scheduling patient appointments (via phone, message, and email)

- Providing chairside support for the dentist.

- Overseeing front desk operations.

- Managing financial transactions and billing.

- Managing patient queries and feedback in compliance with clinic policies.

- Coordinating with dental professionals in the office and visiting consultants.

- Ensuring compliance with health regulations.

- Inventory management

- Providing great customer service to patients.

- Offering treatment quotes to patients.

Key responsibilities:

- Manage the clinic's everyday operations.

- Supervise staff and create a positive work atmosphere.

- Improve patient care and satisfaction.

- Implement effective administrative processes.

- Ensure compliance with rules and best practices.

- Maintain accurate stock checking of goods and equipment.

- Provide staff training to enhance clinic operations.

Skills:

- Proven experience in dental practice management.

- Strong leadership and communication abilities, particularly with patients.

- Able to multitask and handle difficulties effectively.

- Knowledge of dental treatments and PLATO software is an additional advantage.

The Front Office Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests in and out, resolving guest challenges throughout their stay in our hotel during the assigned shift. This role upgrades guests as required and promotes the hotel’s services.

What will I be doing?

As the Front Office Executive, you will be responsible for performing the following tasks to the highest standards:

• Complete the registration process by inputting and retrieving information from a computer system, confirming relevant information including number of guests and room rates.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Ensures guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
• Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
• Assist guests with payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment.
• Greet guests with a friendly and sincere welcome in a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for guests as requested.
• Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
• Listen and extend assistance in order to resolve problems raised by guests.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service to team members and guests.
• Take on an active role in the Executive Lounge team, ensuring effective communication and working as a team in order to reach goals and targets.
• Create a warm and welcoming arrival for guests, ensuring that they feel welcome and “at-home” upon arrival.
• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager/ Assistant Manager, Front Office to follow-up where appropriate including all operational issues.
• Follow-up with all guests to ensure satisfaction with problem resolution.
• Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
• Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct.
• Input information into hotel operating system regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton brand.
• Keeping up to date with information on facilities, attractions, and places of interests, sightseeing and activities in and around the hotel.
• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering, and other relevant departments.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
• Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
• Ensure that the front desk stock is managed and not wasted, maintaining costs where applicable.
• Keep up to date and aware of competitor activities in order to be well informed.
• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
• Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.
• Attempt to communicate with guests in guests’ native language, if necessary.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Front Office Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error.
• Able communicate effectively, both verbally and in writing to meet business needs.
• Able to access and accurately input information using a moderately complex computer system.
• Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Company Description

SoGoodK Pte Ltd is a curator of premium Korean products based in Singapore. Specializing in importing fine Korean goods ranging from fresh produce, Premium gift sets, Seafood, and more, SoGoodK brings the best of Korean quality and innovation to global markets. The company offers a curated selection of products that meet the highest standards of excellence, enhancing customers' lives with top-tier products.

Role Description

This is a full-time on-site role for an Operations Executive at SoGoodK Pte Ltd in Singapore. The Operations Executive will be responsible for overseeing day-to-day operational tasks, managing operations efficiently, analyzing processes, and ensuring effective communication within the organization.

Qualifications

• 2+ Years in Business Administration, Operations Management, or related field
• Knowledge in e-commerce website, Shopify.
• Knowledge in Microsoft Office (Excel, Powerpoint, Word)
• Interpersonal Skills and Communication skills
• Strong background in Operations and Operations Management
• Excellent organizational and problem-solving abilities
• Ability to work well in a team and independently
• Knowledge of supply chain management and logistics
• Experience in the retail or FMCG industry is a plus
• Analyzing marketing campaigns, coordinate the development, deployment, and tracking of email, EDM/SNS, Whatsapp Marketing.
• Able to speak Mandarin, Korean is a plus.