Summary:
· Ensures that all areas under Front Office are running efficiently and in accordance with the property's policies and procedures and that customer satisfaction is maximized at all times.
· Maximizes profitability in Rooms through promoting sales, controlling costs and optimizing resources.
· Assists in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
· To be highly visible throughout the operation in guest contact areas.
· Checks the accuracy and transmission of reports and cooperates with Sales and Marketing in planning forecasts.
Duties & Responsibilities:
· Responsible for greeting and fond farewell for VIP and special attention guests.
· Resolve guest complains in a timely manner and respond on time to any complaints.
· Participate in interacting with guests and ensuring that shift duties are handled by front desk Employees.
· Handling of guest security and creating functional emergency procedures.
· Ensures that all associates under Front Office department have updated job descriptions, appraisals and are given clear development opportunity guidelines.
· In coordination with the Human Resources Department, ensures that Front Office associates undergo adequate training and that it is carried out in their day-to-day activities.
· Produces all department budgets and develops strategies to ensure they are achieved.