Responsibilities
· Supporting the Banquet Teams in day-to-day documentation and administration.
· Collaborating with the Reservations Department to address customer needs, requirements, and changes to room preferences.
· Responding to all inquiries and confirming bookings for function rooms.
· Timely processing of all documents related to bookings/events, including proposals and contracts.
· Promoting banquet and meeting services.
· Assisting the sales team by engaging with guests on room arrangements, banquet services, site inspections, familiarization trips, and other telesales activities.
· Providing logistical support before, during, and after events.
· Coordinating and communicating sales-related information to internal departments.
· Assisting in the development of collateral and promotional materials.
· Creating and maintaining an organized filing system for the teams.
Performing any additional duties assigned by management.
Requirements
· Good working knowledge of Opera would be advantageous
· Good Microsoft Office applications in Word and Excel
· Good communications and interpersonal skills
· Team player with positive work attitude
· Excellent telephone etiquette
· Well organized and meticulous with the ability to multi-task in a fast paced environment
· Good negotiation skills and techniques
Good verbal and written skills