Responsibilities:
Responsible for level 2 IT support for IT issues that needs hands-on support such as hardware problem diagnostics, PC/software in..
Responsibilities:
Responsible for level 2 IT support for IT issues that needs hands-on support such as hardware problem diagnostics, PC/software installation, configuration, maintenance of operating systems, etc.
Liaise with customer’s IT personnel to identify problems and provide solutions
Provide on-site support whenever necessary
Document and track all major incidents with root cause analysis, corrective and preventive action
Good knowledge of Office 365 related applications (Outlook, OneDrive, Sharepoint,etc.)
Experience in troubleshooting network issues.
Requirements:
Minimum Diploma in Information Technology or equivalent
At least 2 years of relevant work experience
Good knowledge in IT processes, MS Office
Possess knowledge in email setup, settings and server management
Possess good initiative, resourcefulness and meticulous
Independent team player
Knowledge of securities trading applications will be advantageous
Be customer and service-oriented, positive working attitude
